Alabama Network Consulting Experts for Office IT Networks: Online Phone Support and Troubleshooting
For small business networks located within the state of Alabama, Progent's Microsoft and Cisco certified technical experts can provide online help and remote troubleshooting to solve your computer network issues fast and affordably. Progent has developed enterprise-class expertise, software tools and support databases to diagnose and repair network problems without the cost and delays associated with onsite service dispatches.
If your Alabama small business is located outside of the larger metro areas such as Birmingham, Birmingham, Mobile, or Huntsville, your nearby computer support choices may be limited in expertise, or not available during urgent situations. This can result in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s team of network professionals average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a broad range of technical projects for a extensive range of customers. This means you obtain not only the technical skills needed for the job, but an expert with field proven methods for applying those skills to assist with excellent network solutions.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the top class of companies that work closely with Microsoft, have demonstrated technical expertise, and have verified customer references. Microsoft Gold Partners must maintain large staffs of Information Technology experts who have undertaken extensive proficiency testing. Gold Certified Partners are given access to exclusive support and training programs from Microsoft and early exposure to new software for training and piloting purposes.
VPN Access for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Best Practices by Expert Consultants
Many businesses located far from areas with plentiful expert engineers resort to unqualified or inexperienced local resources for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
Broad and In-depth Experience with Business Information Networks
Progent’s team of sixty+ networking consultants means customers benefit from the leverage of 800 years of cumulative experience and shared information base to repair the most troublesome network problems. Progent has the know-how to identify fixes fast and deliver them affordably.
Full Portfolio of Security Help
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from virus and worm attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Sophisticated Remote Access Utilities
Efficient remote access tools and experienced technicians and engineers combine to enable Progent to solve most computer network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going education.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and comprehensive IT solutions that fit the individual needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM help and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Eliminate Reliance on an Individual Freelance Consultant
By creating a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
Experience with a Wide Range of Business Networks
Progent’s certified expert engineers have provided IT support services to thousands of organizations in hundreds of diverse industries, giving Progent a unique real-world experience on what technology solutions work and which ones don’t.
Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field proven experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s extensive background both as an integrator and consumer of wireless network technology makes it possible to offer expert engineering support for a broad range of wireless applications.
Detailed Documentation
Progent provides full and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support company. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also provides a printed copy along with monthly billings for accounting purposes.
Expert Network Services for Collocation Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center worldwide. Progent’s long experience in working remotely with hosted data center environments allows us to help clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Virus Protection via Managed Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your company email free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.
If your company network combines Sun Solaris platforms with MS Windows, Progent can show you how to integrate your computers into a unified network that allows all your OS platforms to run side by side for easy administration, seamless dataflow, high availability, superior throughput, and tight protection. Progent's Solaris and Microsoft Windows integration support services feature IT architecture integration and support, consulting for Windows services for UNIX, remote server monitoring and administration, online technical help and repair, in-person technical support, and help desk services.
Even if your company has a small computer services staff and a limited IT budget, your information network can still have the same high availability and responsiveness that once required a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-certified IT professionals, the latest system management software for 24x7 monitoring and alerts, and economical support programs such as a help desk service to keep your vital business applications and hardware up and running. Progent's 24x7 Network Management Services include remote network monitoring, server monitoring, and program monitoring to reduce service costs, resolve problems quickly, and prepare for issues before they impact network performance. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to perform complete process management. Progent can help with MOM 2000 and MOM 2005 to give small company systems enterprise-class reliability, security and capacity.
E-Mail Guard by Postini offers continually upgraded spam and virus blocking, content filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and service firm. If your company is too small to qualify for a regular Postini license, you can still get the use of Postini’s Perimeter Manager technology through Progent’s E-Mail Guard spam filtering and anti-virus service program. Progent’s certified e-mail security professionals can help you devise an email security strategy that features antispam and virus defense technologies and processes.
Nagios and MRTG are useful, Open Source monitoring utilities that operate with the Linux OS and can be used to analyze UNIX/Linux networks, Microsoft Windows systems, or multi-platform systems in which Linux and Windows coexist. Nagios lets network managers to monitor network services such as SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher allows you to graph the bandwidth in and out of SNMP network appliances including servers, routers, and switches. Progent's network integration engineers can help you utilize both these utilities to tune and repair your network.
Progent’s business reporting professionals offer experience in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also show you how to configure the server, networking and security foundation necessary to maintain a state-of-the-art reporting system. Progent’s reporting specialists can be particularly helpful in helping you integrate data from multiple data repositories including Access, Excel, XML, OLAP, SQL and a wide array of accounting tools and corporate planning software.
Progent’s Cisco-qualified network experts provide experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, plug-and-play desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of security, speed and availability for information networks of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPSec VPN connectivity, intelligent networking services, and flexible administrative tools. Progent’s Cisco consultants can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's Apple Mac consultants can promote the creative facets of Macintosh environments by offering consulting services and training in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Microsoft Virtual Server 2005, run on the Windows Server operating system and powered by technology first developed by Connectix, provides the power needed to accomplish hardware reduction, application migration, and server quarantine tasks through virtualization techniques in an enterprise-class computing environment with advanced scalability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at companies who want to enhance ROI in application programming and piloting, upgrading from outdated mission-critical applications, and hardware consolidation. Progent's certified Virtual Server experts can assist your IT staff to assess and integrate MS Virtual Server 2005.
Microsoft Dynamics GP 10.0 accounting software is a full-featured business management and analytics platform that unifies information and operations throughout your business, communicates seamlessly with other solutions, and brings together employees, customers and vendors regardless of time or location. Designed for small to mid-size companies, Microsoft Dynamics GP 10.0 provides functionality for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field service, manufacturing, retail management, and online business services. Progent can help you set up and manage a reliable, protected server and network environment to support Microsoft Great Plains, and can give you access to expert Great Plains consultants to help your company benefit from the full power of Great Plains Release 10.0.
