For small business network systems located anywhere in the state of Alaska, Progent's Microsoft and Cisco certified technical experts can deliver online help and remote troubleshooting to resolve your computer network troubles fast and cost effectively. Progent has acquired world-class skills, advanced software utilities, and support databases to diagnose and repair network problems without the high cost and time delays associated with on-site service calls.

If your Alaska small business is situated outside of the larger metro areas such as Anchorage, Juneau, or Fairbanks, your nearby network support options may be limited in technical expertise, or unavailable during an emergency. This results in a office network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of seasoned network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a extensive range of clients. This means you obtain not only the technical skills needed for the task, but an expert with field proven methods for applying that expertise to deliver affordable network solutions.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Unified CM, previously branded CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, solving QoS, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Immediate Assistance for Urgent Issues
With Progentís emergency remote computer support services, your company can get immediate support for issues that are causing network disruption. Online help eliminates the lengthy wait and increased expense required for in-person technical support. For ordinary IT management tasks, Progentís off-site support engineers can perform the majority of jobs within a few minutes of a request, rather than forcing you to wait for up to a day for on-premises help to show up.

Oracle Administration Support and Application Development
Progent can provide the services of an Oracle certified expert for Oracle DBA expertise or an Oracle software programmer for building RDBMS business applications. Progent's Oracle database administrators can assist you to simplify critical Oracle management activities including database tuning, backup/recovery processes, and database security. Progent's Oracle software programmers can assist you to build, tune, enhance, or migrate Oracle programs using PL/SQL. Progent offers skill with Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to optimize current SQL code using Oracle's SQL Access Advisor.

Microsoft Exchange 2016 Migration Support Services
Progent's certified Microsoft Exchange 2016 experts can help you in all phases of your migration to Exchange Server 2016 including planning high availability (HA) system topology for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your VMs, databases and log files; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

Broad Experience with Microsoft's Leading Server Platforms
Progent offers in-depth experience with Microsoftís leading server systems. Progent offers Windows Server 2016 hybrid solutions, Windows Server 2012 R2 planning and deployment, Windows 2008 R2 support, Windows Server 2003 professional help, Windows 2000 engineering services, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 troubleshooting, Microsoft Exchange Server 2007 assistance, SQL Server 2016 integration and development, and Microsoft SQL Server 2012 and 2014 assistance.

Progent's Consulting Support for SQL Server 2016
Microsoft SQL Server 2016 introduces major enhancements in performance, scale, data security, availability, mobile computing integration, plus built-in business intelligence. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, Jason support, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud-resident resources. Progent's Microsoft Gold-certified SQL Server 2016 consultants can provide online and onsite support to help businesses of any size to plan, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics ERP, Skype for Business, and System Center Operations Manager (SCOM).

Remote Technical Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote technical support for Microsoft Windows and Cisco-based systems Nationwide. Progent's certified professionals have the knowledge and experience to assist you to analyze and solve difficult network problems rapidly and affordably. The breadth of information technology expertise offered by Progent's team of engineers makes it possible to escalate even the toughest issues to appropriate specialists as required. Whether you need one-time phone support and online repair or ongoing access to a Helpdesk Call Center, Progent's experts can provide your company with enterprise-level expertise without the cost and administrative overhead of running a big in-house IT organization.

Best Practices Followed by Seasoned Consultants
Many businesses located away from cities with ample expert consultants utilize poorly trained or unseasoned local consultants for vital network support services. This can result in a system that is unstable or inefficient. Progentís team of Microsoft and Cisco qualified consultants average over a decade of hands-on industry experience, in the trenches of IT support, providing a wide range of technical tasks for a diverse selection of customers. This means that with Progent you receive not just high-level computer network knowledge, but an engineer who follows computer industry leading practices in applying those skills to solve actual information network issues efficiently and in a repeatable way.

Upgrade Support for Skype for Business
Progent's Microsoft-certified Skype for Business consultants offer remote and onsite consulting services for companies of any size to assess the costs/benefits of upgrading to Microsoft Skype for Business from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; configure HA solutions; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you design and validate a security environment for your Skype for Business solution that is compliant with regulatory requirements.

Automated Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a range of network maintenance packages based on System Center Operations Manager services. Progent's automated, round-the-clock network monitoring makes your computer network management proactive instead of reactive. By identifying emerging issues before they cause network disruptions, Progent's server monitoring can keep your information network safe from stressful and expensive service interruptions.

Progent's Online Consulting and Training Services for Microsoft Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word experts offer a broad range of economical remote support services to help your organization to maintain your existing Microsoft Office Word solution or assist you to upgrade to a current version of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, isolating and fixing compatibility issues between different releases of Word, interfacing Word with other Microsoft Office apps such as Office Excel and Outlook or with third-party platforms and add-ons,network optimization for dependable. reliable cloud access, security support, and smart phone integration, and online Office Word training customized for your special requirements.

Mac Support
Progent's support professionals for Apple Mac OS X technology can provide Mac OS X users a variety of services such as desktop support, help with Apple Mac applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac OS X, Linux, and Microsoft powered servers and desktops, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network infrastructure that is reliable, secure, fast, and supportive of your business goals.

Planning and Support Services for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified Microsoft SCOM 2012 consultants have over 10 years of experience designing, implementing, optimizing and fixing SCOM environments and offer organizations of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager. Progent also offers Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services to assist your organization to migrate smoothly from Operations Manager 2016 to SCOM 2016.

Talk to a Progent Computer Consultant
To find out how to access a Progent computer consultant for remote or on-premises expertise in , call 1-800-993-9400 or visit Online Computer Support.

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