For office computer networks located anywhere in the state of Alaska, Progent's Microsoft certified technical experts can provide remote phone assistance and remote troubleshooting to solve your network systems problems quickly and affordably. Progent has developed enterprise-class expertise, software tools and support knowledge bases to troubleshoot and repair computer network problems absent the expense and delays normally associated with on-site service calls. If your Alaska business is located outside of the larger metro areas such as Anchorage, Juneau, or Fairbanks, your local computer network support options may be limited in technical capability, or not available during urgent situations. This can result in a network that is unstable or causing productivity loss due to technical problems persisting for too long. Progent’s team of field proven network consultants average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a diverse range of customers. This means you obtain not just the technical know how needed for the job, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.
Application Consulting
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Remote Computer Network Administration
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent consultants. Remote network support services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
National Remote Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers remote support for Microsoft Windows and Cisco-based environments anywhere in America. Progent's certified experts have the expertise to help you troubleshoot and resolve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Immediate Assistance for Urgent Problems
With Progent’s remote support services, you can get immediate assistance for issues that are causing wasted productivity without the lengthy wait for an on-site service consultant. For day-to-day administration tasks, Progent’s online support consultants can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical IT support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
One-stop Shopping for Comprehensive Computer Network Support Services
Progent can act as a single source for most network support needs for small organizations. While focused on supporting environments from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Expert Support for Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center in America. Progent’s long experience in working remotely with hosted data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
VoIP Design and Consulting
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Sun Solaris Consulting
Progent offers your small business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
