If your business network is in the state of Alaska you can have fast remote help from a UNIX or Cisco CCIE expert to fix the toughest issues involving your network. Progent retains one of the most extensive groups of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consultants accessible online of any independent service organization in the United States. Rates are competitive, charges are per minute, engagement is immediate, and service is unbeatable.

If your Alaska network is based outside of major urban areas including Anchorage, Juneau, or Fairbanks, access to UNIX or CCIE-certified engineers may be problematic when there's a crisis. This can result in a loss of revenue for your business, upset clients, unproductive workers, and distracted management. By calling Progent's online services, you can get in touch with a qualified consultant ready to provide expertise when you have to have it to keep your network running.

Because Progent charges for phone service on a per-minute basis, your company is invoiced only for support received. Progent imposes no initialization fee. Many remote service organizations have significant minimum fees or charge for each quarter hour or more. Progent's by-the-minute granularity and straightforward billing policy do away with large invoices for fast repairs.

If your Alaska company requires remote support for UNIX/Linux, Sun Solaris, Apple Mac or Cisco technology, go to Progent's remote help, phone 866-776-4368, or go to Contact Progent.

What Makes Progent's Remote Technical Support Program Unique?
Progent's seasoned staff of online support engineers possesses a broad range of world-class computer skills. This enables Progent's remote service specialists to deal successfully with the most challenging network trouble more quickly than is possible with typical third-party service firms or with the in-house support resources usually found in smaller companies. Progent has developed the technology and skills to fix technical issues economically in many different network configurations that feature mixtures of UNIX, Linux, Solaris, Mac, Microsoft Windows, and Cisco technologies. (See Progent's client testimonials.)

Progent's UNIX, Linux, Sun Solaris, Mac, and CISCO CCIE service specialists have been awarded advanced certifications such as Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support experts also have a number of key Cisco credentials such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.

In order to assist businesses who operate environments powered by a mix of UNIX/Linux and Microsoft operating systems, Progent's online support team offers the expertise of engineers who hold important Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide advanced security consulting, Progent provides online contact with professionals who have been awarded important security credentials including CISM consultants, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge combined with Progent's cooperative approach to fixing network difficulties allows trouble ticket escalation, when called for, to specialists with sufficient background to resolve particularly tough support calls. This speeds up remediation of serious network problems, prevents network disruption, and minimizes maintenance invoices.

For companies anywhere in Alaska, Progent enables virtually instant online access to UNIX/Linux, Solaris, Apple Mac engineer for emergency expertise to troubleshoot network problems that are affecting your business but are not within the comfort zone of your ordinary IT service group. Progent's UNIX, Linux, Sun Solaris, Mac OS X, and CCIE-qualified engineers can connect to your computer environment using state-of-the-art remote troubleshooting technologies that allow them to perform rapid and economical analysis and remediation of critical network problems.

Troubleshooting Services Progent's Phone-based Consulting Specialists Can Provide Your Alaska Company
Progent network engineers are qualified to provide advanced support for an extensive array of UNIX, Apple Mac, Cisco, and Microsoft Windows products and technologies such as:

Remote Expertise for UNIX/Linux, Sun Solaris, and Mac OS X Environments
Progent's UNIX/Linux, Solaris, and Apple Mac phone-based technical service team can help Alaska companies to maintain a large set of information products and technologies including system architecture, messaging support, security expertise for networks and business operations, Windows coexistence with UNIX, Linux, Solaris, or Mac OS X platforms, virtual server products for server economization and streamlined management, and migration from dated applications to contemporary environments based on newer versions of UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft Windows.

Progent's service experts offer online troubleshooting for computers based on major derivatives of the UNIX platform including: Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or common Linux packages including RedHat Linux, SUSE Linux, Debian-GNU and Slackware.

Cisco Network Infrastructure and Security Products
Progent leads the network support arena for providing fast and affordable communication with Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level network engineers who are awarded this advanced credential only after intense testing supervised by Cisco. Usually Cisco CCIEs are employed by large corporations or national ISPs, and so their expertise is not readily available to smaller companies.

Progent is one of the only network service firms that makes sure that Cisco CCIEs stay accessible to assist small and mid-size companies. In addition, Progent offers convenient contact with a CCIE via telephone so your company can get immediate assistance for critical network issues that are disrupting your business but are outside the scope of your usual network support personnel. Progent's CCIE engineers can connect to your network by means of secure remote troubleshooting tools in order to execute fast and economical analysis and resolution of urgent network anomalies.

Cisco authorized consultants from Progent can help your business to plan, implement, and maintain an integrated information system that can simplify business processes, reduce costs, and accelerate the path to positive ROI. By combining Cisco routers experience with Catalyst switches support and Cisco Aironet wireless technology integration help, Progent can greatly increase the business value of your integrated network in Alaska. To find out more information about Progent's services for Cisco network appliances, visit Cisco Network Engineering Expertise.

Gold Partner for Phone-based Technical Support for Windows
Progent's Microsoft-qualified remote service professionals can deliver computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the expertise of support engineers who can help your company with a broad range of platform practice areas including Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 consulting, Windows Server 2008 maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Lync Server implementation and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, System Center 2016 Operations Manager hybrid cloud monitoring and analytics, Microsoft System Center 2012 Operations Manager monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

Certified System Security Consultants
Progent provides you the services of accredited CISM, CISA and CISSP security engineers who can deliver a range of system protection solutions to strengthen the immunity of your UNIX/Linux, Sun Solaris, or Apple Mac network against assaults or assist you to revive promptly from an attack. Security services offered by Progent include: comprehensive security audits using platforms such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recuperation from malicious assaults; integrating firewalls; planning safe techniques for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and implementing 24x7 proactive monitoring. To read additional information on Progent's security services for small and medium-size businesses, refer to Progent's Professional Services for System Security.

Applications Support: Webinar Training, Custom Development, Integration
Progent's Mac technology experts can promote the creative aspect of Mac computing by providing consulting services and training in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video production studio.

Progent's Application Experts Group can supply in-depth engineering support and training in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications including CRM, Project, Office Word, and Excel. To find out more concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.

Call Center Outsourcing Alternatives
Progent offers three support programs for Help Desk Call Center assistance including UNIX/Linux, Solaris, Apple Mac, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Helpdesk Process Consulting and Staffing.

Progent's Help Desk Outsourcing Services are intended primarily for businesses who need the immediate accessibility of a professional Call Center but who have relatively small budgets and IT management resources. Progent’s Virtual Help Desk is a seamless supplement to your existing Help Desk team. Progent can operate as a primary Help Desk Call Center for your organization, represent an escalation alternative for the most challenging network issues, or be available in overflow situations when your other resources are swamped. Progent's Call Center Consulting Services can assist you in establishing an efficient new Call Center or improving your current one, selecting or customizing Help Desk application software to address the particular needs of your company, or providing supplemental personnel to operate remotely in conjunction with your in-house Help Desk resources during demanding events like system upgrades.

Progent is a Microsoft-Certified Partner and maintains a skilled roster of Cisco-certified network specialists. Progent's Help Desk Call Center staff of experienced UNIX/Linux, Solaris, Apple Mac, Cisco and Microsoft professionals can provide your clients fast communication with a large support resource with years of experience in phone help and online troubleshooting for small and medium-size business information systems. Progent's focus is on giving the Help Desk a positive recognition as a significant contributor to company performance, and Progent's charter is to fix rather than just record problems. For more on Progent's Help Desk support and outsourcing services, refer to Progent's Call Center Support.

Progent's Online Technical Support Technologies
Progent's sophisticated customer support database application keeps comprehensive documentation for all service provided to Progent's customers. Each authorized Progent staff consultant has access to the specifics of services rendered to each customer by any staff engineer. This archive of problems and solutions is organized as a conveniently searchable internal knowledge base that allows Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's partnerships with major vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and to manufacturers' in-house technical staff that enable Progent's remote service experts to arrive at the best solutions quickly.

Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Immediately
To learn how to get in touch with a UNIX, Linux, Sun Solaris, Apple Mac engineer or a Cisco certified CCIE for urgent phone-based professional assistance in Alaska, phone 1-800-993-9400 or visit Expert Online Network Support.

© 2002- 2018 Progent Corporation. All rights reserved.