For office networks located throughout the state of Alaska, Progent's Microsoft and Cisco certified technical team members can provide remote phone help and troubleshooting to solve your computer system troubles quickly and cost effectively. Progent has acquired enterprise-grade skills, advanced software utilities, and support knowledge bases to troubleshoot and repair network problems while avoiding the cost and delays associated with in-person technical service visits.

If your Alaska company is located outside of the larger urban areas such as Anchorage, Juneau, or Fairbanks, your local network systems support options may be limited in skills, or unavailable during an emergency. This results in a network environment that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s team of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a large range of technical projects for a diverse range of clients. This means you obtain not just the technical expertise needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

Full Range of Security Help
Progent's , CISSP, CISM, and ISSAP certified security experts can help you to perform comprehensive security audits, restore operations rapidly from virus attacks, set up firewalls, configure secure techniques for remote and mobile access, deploy spam and virus protection and email encryption, and create a company-wide security plan built around 24x7 automated network monitoring.

World-class Cisco Help from Expert CCIE-certified Consultants
Progent’s exclusive team of Cisco certified CCIE network engineers have been awarded a designation restricted to only the most accomplished experts for architecting, configuring, installing, and troubleshooting a diverse array of Cisco network and interconnectivity products. There are only seven thousand CCIE’s around the world, and achieving this distinction involves comprehensive proof of competency via written examinations and hands-on lab demonstrations to make sure that CCIE’s can apply knowledge to real-world situations. CCIE’s have a fundamental understanding of core networking concepts and protocols that enable quickly developing multi-vendor solutions.

Exchange 2016 Migration Support Services
Progent's Microsoft Exchange 2016 Server consultants can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for emergency technical help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for established corporate accounts.

Progent's Test and Design Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab at the QTS Data Center in Sacramento, California has a variety of advanced computers and network infrastructure that can be utilized remotely or on site to accommodate piloting, assessments, capacity testing, repair, business continuity planning, training, and other purposes to help Progent's clients succeed with large-scale IT initiatives.

Microsoft Desktop Virtualization Consulting
Microsoft's desktop virtualization technologies lower the effort required for IT administrators to deploy applications so that they are consistent across a corporate user base, offer the ability to control access to business data, and allow quick deployment of additional or updated desktops. With Windows Server 2008 R2, the Terminal Services utility has been revamped and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure behind RDS streamlines client access, enhances responsiveness, tightens security, unifies management, and provides a nearly transparent user environment. Progent's desktop virtualization engineers can help you to assess the strategic benefits of Microsoft's desktop virtualization solutions, set up pilot and production deployments, improve your system infrastructure to accommodate virtualized clients efficiently, assess and resolve security issues, and train your IT managers to utilize best practices to gain a fast ROI from client virtualization.

Eliminate Reliance on an Individual Freelance Consultant
By building a partnership with a full-service IT support company like Progent rather than with an individual freelance consultant, you are ensured timely availability of knowledgeable experts whenever you require them. You no longer have to worry that illness, classes, vacations, or conflicting jobs with other clients will leave you with no help when you have a crisis.

Cisco Unified Messaging and Collaboration Consulting
Progent offers remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) engineer to assist your business to plan, implement, administer and repair converged communications environments supported by Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have extensive experience assisting companies of any size to build advanced collaboration solutions by delivering services that include Cisco Unified Communications Manager (Unified CM) and Cisco CallManager planning and deployment, VoIP phones and soft phones configuration, and wireless IP phone deployment. Progent's consultants can help you with Cisco's entire portfolio of UC applications like Jabber, WebEx, Cisco Unity Express (CUE), Cisco Unified Contact Center, and Unified Mobility.

Citrix Certified XenServer Virtualization Support Services
Progent's Citrix XenServer virtualization engineers can help your company to evaluate the business benefits of XenServer and additional Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a XenServer installation. Progent can also analyze your existing XenServer deployment and help you to enhance consolidation, responsiveness, security and compliance, uptime, and disaster recovery.

Exchange Server 2013 Upgrade Support
Progent offers expert Microsoft Exchange Server 2013 migration consulting such as cost/benefit analysis, outsourced or co-sourced project management services, site prep, cost estimates of all new software and equipment needed, preparing your Active Directory forest and domains to work with your Exchange Server 2013 environment, designing Database Availability Groups that deliver HA and resilience to your mailbox servers, pilot verification at a client's site or at Progent's testing facility, setting up temporary coexistence of Microsoft Exchange Server 2013 and previous editions of Exchange Server, deployment of the new system, deactivating the previous servers, and webinar training for client's support staff and users.

Microsoft System Center 2016 Integration
System Center 2016 delivers major improvements for managing hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

Contact a Progent Computer Support Expert
To find out how to get in touch with a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or go to Online Network Help.

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