Alaska Network Consultants for Office Computer Systems: Remote Support and Repair
For small business network systems located throughout the state of Alaska, Progent's Microsoft and Cisco certified engineers can provide phone support and troubleshooting to solve your network systems problems quickly and affordably. Progent has developed enterprise-class expertise, advanced software tools and support databases to diagnose and resolve IT problems without the high cost and delays associated with onsite service dispatches.
If your Alaska company is situated beyond the larger urban areas such as Anchorage, Juneau, or Fairbanks, your local network systems support options may be limited in skills, or not available during an emergency. This results in a office network that is unstable or causing productivity loss due to technical issues continuing for too long. Progent’s team of network consultants average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of clients. This means you obtain not only the technical skills needed for the job, but a professional with field proven methods for applying those skills to provide affordable network solutions.
Convenient Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic areas that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent consultants have over 10 years of experience working with the Microsoft family of technologies.
World-class Cisco Support from Expert CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and troubleshooting a diverse range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.
Immediate Help for Urgent Issues
With Progent’s remote support services, you can get immediate support for problems that are causing wasted productivity without the long wait for an on-site service engineer. For day-to-day administration work, Progent’s off-site support consultants can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Broad and In-depth Experience with Business Information Networks
Progent’s team of sixty+ network experts means customers benefit from the leverage of 800 years of cumulative experience and shared knowledge base to fix the most difficult IT problems. Progent has the know-how to identify fixes fast and implement them cost effectively.
VPN Access Support for Popular Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Detailed Documentation
Progent provides complete and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support company. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Web Development Services
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Experience with a Broad Spectrum of Small and Mid-size Business Networks
Progent’s expert certified consultants have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what technology solutions work and which ones don’t.
Expert Wireless Consulting and Support Services
Progent’s Wireless Consulting Services offer small businesses a fast, cost effective way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert engineering support for a broad range of wireless network applications.
Voice over IP Design and Consulting Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
24x7 Support for Maximum Network Uptime
For organizations with line-of-business network applications, Progent can provide remote support services on a round the clock basis. Combined with Progent's automated 24x7 network server monitoring offering, this service can help ensure the highest system availability.
Besides offering Microsoft Dynamics GP consultants, Progent can supply experts in Microsoft Dynamics AX ERP Software, Microsoft Navision, Microsoft Solomon, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Sage Software, and QuickBooks Pro by Intuit. Progent's experts also can help you integrate and support a secure, reliable network foundation to support your ERP, MRP and accounting solutions.
Progent’s Cisco Voice Over IP professionals offer experienced evaluation, integration and troubleshooting help for Cisco VoIP products. Cisco Architecture for Voice Video and Integrated Data technology provides the infrastructure and feature set for building a seamless integrated network that can manage voice, video, and data traffic simultaneously. AVVID provides this capability while maintaining a high degree of network availability, Quality of Service, and protection. Important benefits of IP communications systems based on Cisco AVVID VoIP architecture include a flexible, interoperable migration ability that allows you to choose IP Communications products that address your existing needs, while offering a smooth route for speeding up IP deployment, Quality of Service structures that help deliver optimal voice quality through close control of delay, loss and jitter, and network administration tools that provide network administration, operations, repair, configuring, fault tracking, and element management. Progent’s Cisco-qualified technology consultants can show you how to design a reliable Voice over IP phone system built around Cisco IP PBX and Cisco IP Telephony products. Progent’s VoIP consultants can help you pick and install Cisco software appropriate for your small or mid-size business, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Progent’s wireless engineers can help small businesses plan, select, pilot, install and support protected building-to-building wireless bridges that integrate transparently into your existing network while offering a level of protection that equals or excels wireline interfaces. Progent offers expertise in wireless LAN products from Cisco Aironet, Proxim, and other office wireless providers and can show you how to select and install the wireless link technology that align best your company needs.
Progent's certified ISA Server consulting experts have broad experience developing Microsoft-based security designs for IT networks with multiple sites, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small business plan and deploy an installation of ISA Server 2004 that meets your IT protection needs without limiting your network.
Even if your company has a minimal network support staff and a limited technology budget, your information system can still have the same high availability and responsiveness that once needed a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-qualified and Cisco-certified network consultants, the most recent network management products for proactive monitoring and alerts, and economical support programs such as a help desk service to keep your vital business applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to reduce support expenses, fix problems quickly, and prepare for issues before they degrade network performance. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to perform comprehensive event management. Progent can help with Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to offer small company systems enterprise-class reliability, security and performance.
Article for Advantages of Outsourcing White Papers
Progent’s IT outsourcing services offer economical computer support for mid-size organizations. Whether it involves planning network architecture, setting up an in-house Help Desk or outsourcing a one, deploying a new email platform, monitoring your system, or creating a web-based eCommerce solution, outsourcing your network technical services can reduce expenses and minimize uncertainties, permitting network support expenses to grow in a more moderate and controlled fashion than is feasible by amassing a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a secure and robust network architecture for your critical Windows-based applications including Office XP, Microsoft Office 2003, and Office 2000.
Progent's Mac networking consultants can help you with a wide range of network foundation areas such as network architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies including Voice over IP and fast wireless networking. For company networks based solely on Apple Mac OS X or for systems incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and depth to handle the challenge of designing, integrating, and maintaining a system infrastructure that is reliable, secure, productive and supportive of your corporate objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Xsan storage area network systems. Progent can also give you access to certified experts to help you with Cisco routers and switches.
Progent's certified security staff can show you how to secure your Apple Mac network through professional support offerings including running security audits, clean up after virus and denial of service penetrations, setting up firewalls, implementing safe remote and mobile access, deploying monitoring software for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security plan adapted for the specific objectives of your business information system.
Years of background with Microsoft's email products makes Progent one of the most qualified computer support firms in California for integrating email systems powered by Exchange Server 2000. Progent is expert in helping small organizations derive the full benefits of Exchange Server under common situations such as upgrading from Exchange 5.5, migration from an ISP-based or POP3 mail system, and outsourcing your Exchange Server management.
Small to mid-sized businesses can now enjoy all the advantages of Microsoft Operations Manager and also have quick access to Progent’s Microsoft and Cisco qualified IT support experts. With Progent's economically priced network support packages, mid-size businesses can choose a simple MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent supports MOM 2005 and Microsoft Operations Manager 2000 to provide small business networks enterprise-class reliability, security and productivity.
Progent's Check Point experts can show you how to select and deploy Check Point Software Firewall software and appliances based on Check Point Software's technology to provide an economical and effective security defense for your information network. Progent can also help you configure other Check Point products including Check Point ZoneAlarm and Check Point NGX VPN with protection solutions from other vendors and provide a single stop for continuing network support, maintenance, training, and consulting services.
Progent's high availability consulting services for small company networks offer Microsoft and Cisco-qualified network experts who can help you implement clustered servers to create a fault-tolerant network that includes essential technologies and processes for line-of-business environments. Progent’s high-availability network experts can help you create ultra-reliable networks by planning and integrating the growing suite of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By showing you how to build your fault-tolerant network based on Microsoft Windows Server 2003 Cluster, Progent’s consulting experts can help configure a system architecture with features such as high-availability Internet connections, network load balancing, fault tolerant data center design, fault tolerant interoffice connections, high-reliability multi-location systems, and fault-tolerant business continuation design.
