For small office network systems located within the state of Alaska, Progent's Microsoft and Cisco authorized professionals can provide online assistance and troubleshooting to fix your computer network troubles fast and affordably. Progent has developed top-notch expertise, sophisticated tools, and support databases to diagnose and resolve network problems without the high cost and time delays normally associated with onsite technical service visits.

If your Alaska company is situated outside of the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your nearby network support choices may be limited in technical capability, or not available during urgent situations. This can result in a network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progentís staff of network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of customers. This means you get not only the technical competency needed for the job, but an expert with field proven methods for applying those skills to deliver excellent network solutions.

Planning and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to provide a unified solution for deploying and administering virtualized fabric and services across hybrid networks that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can help organizations of any size with all facets of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate smoothly from older versions of Virtual Machine Manager, design processes for creating and installing VMs and VM hosts, implement fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and help you assess the potential business benefits of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified hypervisor experts can provide world-class Windows Hyper-V consulting and VMware vSphere support.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, originally named CallManager, or with Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications that include Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Google Android Smartphone Integration
Progent's Android smartphone and tablet integration consulting services have years of background providing remote and on-premises support for organizations of any size who need to integrate Android phones and tablets into their IT systems so that mobile clients can communicate and collaborate from virtually anywhere. Progent has the range of skills to solve technical issues that involve numerous manufacturers and that represent a mix of older and current information technology. Progent offers affordable online consulting to help you with any aspect of planning, implementing, managing and maintaining your BYOD environment. Progent can provide occasional support to assist you to handle especially challenging technical issues, or Progent can provide outsourced or co-sourced project management support to help you complete major IT initiatives on time and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide expertise with all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and use Android phones and tablets to maximize their business value.

Some Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Among the typical online Cisco router consulting services available from Progent's certified Cisco experts include setting up hostname, DHCP, routing tables, T1, and user accounts; configuring HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing tables, and line settings; updating router's IOS image; configuring and testing failover; troubleshooting VPN problems; producing a network diagram and documenting router setup; plus policy and fault tolerance strategy.

The Progent Test and Design Lab at the Herakles/QTS Data Center
The Progent Test and Training Lab located at the QTS Data Center in Sacramento includes a variety of advanced computers and network support equipment intended to be used remotely or on site to facilitate piloting, evaluations, performance modeling, repair, disaster recovery planning, education, and additional purposes to help Progent's clients successfully carry out large-scale projects.

Live Online Education for Desktop Applications
Progent offers live online training for an array of desktop programs and operating systems such as Office and Office 365 Excel, Word, Publisher, Outlook, Acrobat, Photoshop CS, Crystal Reports, and Windows 10 and 8. Live online training provides the advantages of conventional classroom seminars, including immediate interaction between students and trainers, but eliminates the costs of travel and the challenge of trying to synchronize the schedules of many students.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the highest class of businesses that operate closely with Microsoft, have demonstrated advanced technical expertise, and have confirmed client references. Gold Certified Partners are required to maintain large staffs of IT experts who have completed comprehensive proficiency testing. Microsoft Gold Certified Partners are given access to exclusive support and training programs from Microsoft and early access to new software for training and study purposes.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact productivity. Find out about Progent's complete ProSight series of affordable managed services for small and mid-size organizations.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or onsite NetApp SAN consulting support for NetApp's entire line of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN deployments quickly and affordably based on leading practices.

Progent's Integration and Troubleshooting Support for SQL Server 2014
SQL Server 2014 includes significant enhancements in critical areas such as speed, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly with all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and onsite services including system design, configuration, administration, troubleshooting, and application development services to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment. If you are already using Microsoft SQL Server 2014, Progent can help your company to carry out a smooth migration to Microsoft SQL Server 2016.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange deployments. This allows you to have some Exchange mailboxes located on your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist your organization with any phase of designing, implementing and debugging your hybrid Exchange network. Progent's Exchange specialists can deliver as-needed support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is carried out on time and on budget. For more information about Progent's online consulting support for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.

Microsoft Data Protection Manager Help
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses automatic backup and simplified recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for critical workloads such as Microsoft SQL, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with VMs hosted by Hyper-V as well as VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft certified DPM 2016 consulting experts can assist you to plan, deploy, manage, and troubleshoot a multi-site backup/recovery solution built around DPM 2016. Progent can help you to upgrade from an older version of DPM or from an outdated solution, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent offers online or onsite support and can provide occasional expertise to help you through challenging issues or provide end-to-end project management or co-management services to make sure you finish your Data Protection Manager 2016 deployment on schedule and on budget.

64-bit Computing Upgrade Help
Progentís 64-bit upgrade support experts can help your organization to enhance your servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can help you to understand the costs and advantages of upgrading to 64-bit computing, plan an economical upgrade process that reduces business interruptions, and deliver responsive remote support to aid your organization to configure 64-bit software and application software on your current computers. Progent's Microsoft qualified computing consultants can help your company to install the 64-bit editions of Microsoft products such as Windows Server 2008, SQL Server, Windows 7, and Office Excel.

Contact a Progent Network Consultant
To learn how you can access a Progent network consultant for online or onsite help in , call 1-800-993-9400 or visit Remote Network Support.














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