For small business network systems located within the state of Alaska, Progent's Microsoft and Cisco certified technicians can provide phone assistance and remote troubleshooting to repair your computer system issues quickly and affordably. Progent has acquired enterprise-class expertise, advanced software utilities, and support databases to troubleshoot and resolve computer network problems without the cost and delays normally associated with in-person service visits.

If your Alaska organization is located outside of the larger metro areas such as Anchorage, Juneau, or Fairbanks, your local network systems support choices may be limited in expertise, or unavailable during urgent situations. This results in a network environment that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís team of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the task, but a professional with demonstrated methods for applying those skills to assist with excellent network solutions.

Consulting and Support Expertise for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consultants can help organizations of any size to follow leading practices to set up SCVMM 2012 hosts, fabric, storage systems, and libraries; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can assist your business to move from a legacy release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to enhance and repair your current SCVMM 2012 environment to make sure you get the highest possible business value. Progent can also provide SCVMM 2016 migration consulting to help your organization to plan and implement an efficient migration from SCVMM 2012 to SCVMM 2016 so you can take advantage of new security features, more affordable VMM storage options, and other improvements.

Assistance with Choosing an Internet Service Provider and an Internet Service Package
Progent can provide the cost-effective services of online Internet connectivity experts to help your organization to assess or enhance your Internet services so your Internet access solution meets your business requirements. Support services provided by Progent's engineers include assessment of your existing bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and managing a smooth switchover to a different ISP and/or service plan. Provisioning can include optimizing existing routers and switches and configuring new ones, implementing firewalls, and designing dependable BGP architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates software deployment across multiple sites, centralizes compliance settings management, inventories network assets, protects against company data leakage, performs network health monitoring, enables safe self service, and offers a common control mechanism for managing multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Azure cloud integration experts can help your organization with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.

Easy Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for emergency network assistance include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 terms are available for recurring accounts.

Business Intelligence Reporting Consulting and Development
Progentís BI reporting experts can provide online and onsite expertise to assist you with any phase of business intelligence reporting from troubleshooting or enhancing reports to planning and implementing an advanced BI solution. Progent's BI consultants can assist your company to maintain your current reporting system, assist you to upgrade reports from a legacy reporting product to a modern solution, and provide custom remote training tailored to your specific needs. Progentís business reporting and analytics professionals can provide experience in the leading BI reporting and visualization tools including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Designer.

ProSight DPS Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

Citrix Desktop Virtualization Support Services
Desktop virtualization solutions offered by Citrix permit quick set up of new client computers, rapid publication of current applications and updates, simplified image control, immediate restoration after client hardware failure or loss, lower initial investment in and extended usable life for client PCs, consistent high performance, tight control of security policies, and the ability to prevent critical corporate or government information from being taken from its authorized location. Progent's Citrix XenDesktop engineers and Citrix XenApp experts can assist you to assess, pilot, deploy, administer, and support Citrix virtual Windows desktop technology and can assist you with additional virtualization platforms from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V support.

Best Practices Followed by Seasoned Consultants
Many organizations situated away from areas with ample expert engineers resort to poorly trained or unseasoned local consultants for critical network support services. This can produce a network that is undependable or inefficient. Progentís staff of Microsoft and Cisco qualified consultants average over a decade of hands-on industry experience, in the trenches of network support, performing an extensive range of technical services for a diverse mix of clients. This means that with Progent you receive not just high-level network engineering skills, but an engineer who understands computer industry best practices in using that knowledge to solve real-world information network problems successfully and in a repeatable fashion.

Video Conferencing Consulting Services
Progent can provide the services of an accredited video conferencing consultant with expertise integrating technology from the major video conferencing/telepresence vendors including Cisco/TANDBERG, Polycom, and LifeSize and can help your company to design, install, upgrade, or troubleshoot a video conferencing solution that protects your investment and optimizes the strategic value of your information network. Progent can also provide the services of network infrastructure consultants who can help companies of all sizes to build and maintain a network that delivers the speed, dependability, protection, and expandability you need to support your telepresence environment.

Extended Hours Remote Support
Progent's low-priced extended hours remote support program provides clients 24x7 access to online technical support from Progent's TRC. Support services available outside standard business hours include fixing issues with Windows servers, Windows desktop troubleshooting, assistance with Microsoft Office applications, system backup/restore, and fundamental routing and switching help for Cisco technology.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to certify the knowledge of IT security professionals. GIAC accreditations are acknowledged by businesses and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for all of the security services covered under GIAC accreditation including auditing network vulnerability, incident handling, traffic analysis, web-based services security and SIEM solutions for compliance with government mandates for reporting events.

Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
Progent can provide Microsoft Windows Server 2016 clustering integration, Windows Server 2012 clustering consulting and support and Windows Server 2008 clustering support services to enable your company design clustered server environments that offer high availability, even for normal maintenance operations. This non-stop capability is possible because any server in a cluster can be brought off-line for servicing without affecting workers. Server clustering also frees support personnel to perform critical security enhancements during normal business hours without impacting user productivity.

Design, Deployment and Troubleshooting Services for System center 2012
Progent's Microsoft System Center consultants have over 15 years of experience deploying, supporting and fixing the core platforms included with System Center and can help you to design, deploy, support, and repair your System Center ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent also offers System Center 2016 upgrade consulting to assist you to move to the latest version of System Center from an earlier one or from another IT management platform to provide the advantages of enterprise-class deployment, centralized management, security, plus datacenter and critical application performance monitoring.

Talk to a Progent Computer Support Expert
To learn how you can get in touch with a Progent network consultant for online or onsite support in , call 1-800-993-9400 or go to Online Computer Support.














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