For small business network systems located anywhere in the state of Alaska, Progent's Microsoft and Cisco certified professionals can provide phone help and troubleshooting to resolve your computer system issues fast and cost effectively. Progent has acquired enterprise-class expertise, sophisticated tools, and support knowledge bases to troubleshoot and fix network problems while avoiding the high cost and time delays normally associated with on-site service calls.

If your Alaska organization is located beyond the larger metro areas such as Anchorage, Juneau, or Fairbanks, your nearby network support options may be limited in skills, or not available during urgent situations. This can result in a network environment that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís group of field proven network engineers average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a extensive range of technical projects for a varied range of customers. This means you get not just the technical competency needed for the task, but an expert with demonstrated methods for applying those skills to provide affordable network solutions.

NetApp SAN Storage Solutions
Progent can provide enterprise customers online or onsite NetApp SAN consulting support for NetApp's complete family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, transparent updates, storage management, security and compliance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN storage deployments quickly and affordably based on industry best practices.

Online Training Classes for Desktop Applications
Progent provides online instruction for popular desktop applications and environments such as Excel, Word, Access, Visio, Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8. Live online instruction offers all the advantages of conventional in-person seminars, such as immediate communication between clients and trainers, but eliminates the costs of travel and the challenge of trying to synchronize the schedules of many students.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with continual replication to provide fast, zero data loss disaster recovery (DR) between sites located as far as 300km away from one another. Progent offers the skills of a certified NetApp MetroCluster consultant who can help your business to design, configure, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by providing help with procedures such as assigning disk pools and shelf IDs, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and verifying your DR system to show adherence with information assurance standards and regulatory mandates.

MS Project Server Integration
Progent's Microsoft Project Server experts offer advanced online and on-premises support services for Microsoft Project Server and for Microsoft platforms that integrate in conjunction with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional set up, SharePoint 2013 planning and configuration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange Server 2010 management,Excel and Office 365 Excel application support, and PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network engineers to help your company to enhance your environment to support local, branch, home-based, and mobile users so they can utilize Project Server to collaborate securely and efficiently. Progent's certified security experts can help your IT team to adopt and police security workflows that safeguard important project data without interfering with the productive sharing of legitimate information.

Juniper Networks Support
Progent's Juniper-authorized network consultants can assist your company to plan and deploy Juniper Firewall/VPN platforms, optimize and support your infrastructure, and upgrade smoothly from outdated products to the latest releases. Progent's Junos OS consultants offer expertise with Juniper's premiere network operating system to help your business to streamline the administration and strengthen the security of your Juniper Networks VPN appliances, firewalls, and switches. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist you maintain networks that include a mix of Juniper's software platforms.

BI Reporting Consulting
Progentís BI reporting experts can provide remote and onsite expertise to assist your organization with any facet of business intelligence reporting ranging from debugging or enhancing applications to designing and deploying a comprehensive BI environment. Progent's management reporting consultants can assist your company to support your current reporting environment, assist you to upgrade reports and databases from an outdated reporting platform to a modern one, and deliver as-needed remote training tailored to your individual needs. Progentís business reporting consultants offer expertise in the leading BI reporting platforms including Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

Microsoft Windows Server 2012 Migration and Support
Progent's certified Windows Server 2012 R2 support experts can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration plans, optimize your network for on-premises, multi-site, cloud-based, and hybrid datacenters, train your IT management, staff, create a corporate-wide security strategy, automate network administration, assist with creating applications, and build and validate a disaster recovery/business continuity plan. If you are thinking about upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can help you to evaluate the value of Windows Server 2016 for your environment and plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports seamless hybrid networks that integrate Office 365 and on-premises installations of Exchange. This permits you to have certain mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified consultants can help your organization with any facet of planning, implementing and debugging your hybrid Office 365 solution. Progent's Exchange consultants can provide occasional support to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and within budget. To find out more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

Advanced Server Monitoring with Microsoft System Center 2016 Operations Manager Operations Manager
Progent offers a selection of network support packages built on Microsoft System Center 2016 Operations Manager services. Progent's automated, 24x7 server monitoring makes your computer network support proactive rather than reactive. By anticipating emerging problems before they cause system downtime, Progent's automated server monitoring can keep your network free of untimely and costly service outages.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
Progent can provide Microsoft Windows Server 2016 failover clustering consulting, Microsoft Windows Server 2012 clustering consulting and support and Windows Server 2008 R2 failover cluster support services to enable your enterprise design clustered server configurations that can provide high availability, even for routine maintenance operations. This zero-downtime feature is feasible because any server in a cluster can be taken off-line for maintenance work without impacting users. Server clustering also frees support staff to perform vital security enhancements during normal working hours without reducing user productivity.

Data Backup Consulting Services
Progent's backup and restore engineers offer consulting support for a broad array of utilities and services that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as laptops and smartphones. Progent can provide help for all major backup products including Acronis Backup and Recovery, Altaro VM Backup, Barracuda Backup and disaster recovery, Symantec Backup Exec, BackupAssist, CrashPlan PRO, DoubleTake/Carbonite, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist your company to implement, upgrade, or troubleshoot backup solutions for a range of environments including local, edge to datacenter, cloud, or hybrid.

Response Time of Progent's Technical Response Center for Online Support
Progent's Technical Response Center is committed to delivering the highest quality of online computer support services available for both emergency as well as non-critical issues. For emergency problems that impact many users, crucial individuals, or a line-of-business program, the Technical Response Center can respond in less than an hour. For non-critical issues, the TRC is committed to respond in two hours or less. In all cases, your ticket will be created promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you on every resolved problem to confirm you are comfortable with the results and willing to close out the trouble ticket. Find out more about Progent's Technical Response Center Customer Commitment.

Exchange Server 2013 Upgrade Consulting
Progent offers expert Exchange Server 2013 migration consulting services such as cost/benefit evaluation, outsourced or co-sourced project management, site analysis, cost estimates of new software and hardware required, preparing your Active Directory forest and domains to work optimally with your Exchange 2013 environment, configuring DAGS that deliver HA and resilience to your Exchange mailboxes, system testing at a customer's location or at Progent's test facility, managing transitional coexistence of Exchange Server 2013 and older editions of Exchange Server, deployment of the new system, decommissioning the previous system, and training for client's support staff and end users.

Contact a Progent Computer Support Expert
To find out how you can contact a Progent computer support expert for online or onsite assistance in , call 1-800-993-9400 or visit Remote Computer Help.

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