For small office network systems located in the state of Alaska, Progent's Microsoft authorized technical experts can deliver remote phone support and troubleshooting to solve your network problems fast and cost effectively. Progent has acquired enterprise-class skills, sophisticated tools, and support knowledge bases to identify and resolve computer network problems while avoiding the high cost and delays normally associated with in-person service calls.

If your Alaska company is located outside of the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your local computer network support choices may be limited in technical expertise, or not available during an emergency. This can result in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of field proven network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a extensive range of clients. This means you get not just the technical know how needed for the job, but a professional with demonstrated methods for applying that expertise to provide cost effective network solutions.

Integration Help for Office 365 Applications and Cloud Services
Office 365 is Microsoft's growing family of client productivity applications and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud-based services are offered in an array of subscription plans targeted at markets ranging from individuals and households to enterprises. Progent can provide quick and affordable online access to consultants with expertise in Microsoft, Mac, iOS, and Google Android technology. Progent can help you to understand the wealth of subscription plans offered with Office 365 and configure your information network with Office 365 so you realize top business value. Progent's Office 365 integration consultants offer expertise with multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also help you to create and maintain hybrid ecosystems that transparently integrate local and cloud-based resources.

Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, acts as the core of Cisco's communications and collaboration solution. Unified CM and Unified CM Express (CME) offer a borderless IP-PBX by integrating tightly with applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's Cisco-certified CUCM consultants can help with any facet of CUCM support and debugging in areas such as integrating Cisco Voice over IP phones and video phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, installing ISR routers with CUBE support, designing Cisco UCS server failover systems for survivability, and integration with Exchange Server.

Progent's Consulting and Development Support for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces major improvements in performance, capacity, security, uptime, BOYD integration, and integrated analytics and reporting. Innovations include PolyBase for handling structured and unstructured databases in one appliance for data warehousing, Hadoop support, Always Encrypted mode, Mobile Reports, and seamless control over on-premises and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide online and on-premises expertise to assist organizations of all sizes to plan, implement, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all core Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager. Also, Progent can help you to make an efficient migration from SQL Server 2016 to a current release of SQL Server.

ProSight LAN Watch Server and Desktop Remote Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network. Learn about Progent's complete ProSight family of value-priced network management outsourcing services for small businesses.

Simple Engagement and Pricing Structure
Progent's simplified by-the-minute billing policy has no complicated contracts, retainers or hidden fees. Many other companies have minimum billable time or other extra charges that increase service. For remote support from Progent during regular working hours, you only pay for the actual time spent working on your problem. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed only for the time when a Progent expert is actually on-site solving your issues. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you may be charged for our expertís travel time, but not an increased emergency rate. Since Progent has a large pool of consultants located throughout the entire Northern California service territory, an available consultant is usually close by to help. Progent can in addition offer on-premises service to most zip codes in the United States within one business day of answering a service call. Progent's remote technical support group has provided help to small businesses in every state (See Progent's nationwide testimonials.)

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Online Training Classes for Desktop Applications
Progent offers online classes for a range of productivity software. Progent's Webinar training covers areas such as Microsoft Office 365 Excel and Power BI reporting, Microsoft Office 365 Word VBA macro development, PowerPoint co-editing, Office Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP migration, and Windows 10 configuration. Online training provides the advantages of conventional classroom sessions, including instant interaction between clients and trainers, but eliminates the expenses of travel and the hassle of attempting to synchronize the availability of multiple students.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than a quarter century of background assisting manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of key business processes to get products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP consultant with more than two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite consulting that can range from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and database administration. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Desktop and Mobile Device Centralized Administration Support
Progent can provide Configuration Manager 2016 cloud integration, System Center Configuration Manager design and deployment and Intune expertise to consolidate and simplify the administration of your PCs and web-facing tablets and smartphones. Progent can help you to upgrade smoothly to Configuration Manager 2016 from an older change management platform or help you to modify your current SCCM 2016 environment to accommodate your evolving business needs.

Microsoft Active Directory (AD) Planning and Troubleshooting Consulting
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, lost Active Directory objects, removal of evaluation application configuration objects in on-line Active Directory environment, and restoration of unsuccessful installations of AD and AD-dependent software. Progent is also experienced in working with advanced Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration techniques that address key issues including Active Directory naming conventions, hierarchical model, IT management structure, utilization and structure of group policy objects, plus protection and monitoring specifications. Progent can also evaluate the impacts of alternate server and service implementations on functionality and speed. Progent can help companies to design and roll out configurations of AD Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Expert Wireless Engineering and Support Services
Progent's wireless solutions consultants offer broad backgrounds in the implementation and maintenance of wireless networking technology and can help you to design, install, manage and repair wireless ecosystems that are secure, resilient, scalable, easy to administer and operate, able to handle your critical workloads, and transparently incorporated into hybrid cloud environments. Online and onsite support offered by Progent span a selection of wireless technologies and include smartphone and tablet integration, Wi-Fi network planning and deployment, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless integration.

Web Site Development Services
If you need to spruce up your corporate web, develop internal Webs for applications like human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven web applications, Progent can provide talented and experienced web architects and programmers. Progent's experts can also assist you to support your web environment by designing and maintaining a secure, dependable server and connectivity environment that includes offsite and wireless connectivity. Services available through Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training for popular web site development platforms. For database-intensive web sites, Progent offers the expertise of certified Microsoft SQL Server developers, Oracle programmers and database administrators, and MySQL consultants.

Extended Hours Remote Technical Support
Progent's low-priced after-hours remote support program offers clients round-the-clock access to online support from Progent's Technical Response Center (TRC). Support services available beyond regular business hours include fixing problems with Windows server products, MS Windows desktop troubleshooting, assistance with MS Office applications, system backup/restore, and fundamental routing and switching help for Cisco networking products.

Progent's Integration and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can broaden their reach, reduce their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and expedite your ROI.

Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects vital company data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to assist your business to plan, integrate, operate and troubleshoot a backup and disaster recovery solution based on Barracuda Backup. For details, visit Barracuda Backup and disaster recovery consulting and management.

Talk to a Progent Network Support Expert
To find out how you can get in touch with a Progent network support expert for online or onsite support in , phone 1-800-993-9400 or visit Online Computer Support.














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