For small office networks located throughout the state of Arizona, Progent's Microsoft qualified technical team members can provide online assistance and remote troubleshooting to repair your network troubles quickly and affordably. Progent has developed top-notch skills, software tools, and support databases to identify and fix IT problems while avoiding the expense and delays associated with in-person technical service calls.

If your Arizona small business is located beyond the larger metropolitan areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby network systems support options may be limited in skills, or not available during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent’s team of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a broad range of customers. This means you get not only the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to provide efficient network solutions.

Simple Sign-on and Billing Structure
Progent has made it easy to become a client. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time for services provided during regular working hours. All support time is documented in detail and invoiced to the actual minutes used. By-the-minute billing avoids scenarios in which clients pay major dollars for quick repairs. You are charged only for the support you receive.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco SRST solutions for high availability.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive team of Cisco certified CCIE network engineers have been awarded a designation restricted to the most capable experts for architecting, configuring, implementing, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only about 7,000 CCIE’s worldwide, and attaining this distinction involves comprehensive verification of competency via written examinations and hands-on testing to ensure that CCIE’s know how to apply theory to real-world situations. CCIE’s have a fundamental understanding of core networking concepts and protocols that allow for rapidly creating multi-vendor solutions.

Wi-Fi Site Survey
Progent’s Wireless Site Survey makes it easy to plan and implement an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, providing you a wireless solution that has the coverage, speed, load-handling capability, QoS, data protection, and hand-off capability your business requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed on-premises service. Progent’s onsite wireless survey features physical inspection, RF and data protection audits of your current WLAN, analysis of your building’s layout, testing for RF interference, signal propagation modeling, selection of the best locations for client-requested Wireless Access Points such as Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a detailed report describing a new wireless network.

Remote Support for Windows Server 2008 R2
Microsoft Windows Server 2008 R2 is an important advance in making IT networks more secure and fault tolerant, easier to virtualize and manage, more expandable, and able to provide an improved platform for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 engineers can deliver advanced, cost-effective online support to help your company benefit fully from the improvements built into Windows Server 2008 R2 by providing Microsoft-certified consulting, tech support, education, management, network monitoring, and security services.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-qualified CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 firewalls and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite support for ASA 5500-X firewalls with Firepower Services and can help your business to design, configure, tune, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network consultants can provide expert remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that run the gamut from small organizations and campus networks to enterprise data centers and public clouds. Progent can assist you to implement Cisco's continually improving switching solutions to achieve the throughput, expandability, uptime, virtualization, data protection and ease of management demanded by your business. To learn about Progent's consulting and support services for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and troubleshooting services. To find out about Progent's support for Cisco's Nexus Series of data center switches, see Nexus switch consulting and support. To learn about Progent's support for Meraki switches, visit Cisco Meraki switches configuration and management.

Progent's Integration and Troubleshooting Services for SQL Server 2014
Microsoft SQL Server 2014 includes major enhancements in critical areas including speed, availability, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver cost-effective remote and on-premises consulting services that include system design, deployment, management, troubleshooting, and application development expertise to enable businesses of any size to realize maximum business value from their SQL Server 2014 investment. If you are already using SQL Server 2014, Progent can assist you to carry out a smooth transition to Microsoft SQL Server 2016.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) engineer to assist your business to design, deploy, administer and troubleshoot converged communications networks that incorporate Cisco Unified Communication products in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have extensive backgrounds assisting companies of any size to create collaboration ecosystems by delivering services that include Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, Voice over IP and video phones setup, and Cisco wireless IP phone solutions. Progent's consultants can help you with Cisco's extensive library of Unified Communications applications like Jabber, WebEx, Unity Express, Unified Contact Center, and Unified Attendant Console.

Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates key features initially developed for and proven on Azure, among the world's largest public clouds. This pedigree significantly improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving data security, availability, expandability, manageability, dependability and disaster recovery. Progent’s Microsoft Gold-certified Windows Server 2016 Hyper-V experts can help you to evaluate the advantages of Hyper-V 2016 for your business, configure test systems to verify the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration strategy, train your IT administration and support staff, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution gives you maximum business benefit.

Microsoft Access Software Development
Progent's Microsoft Office Access consulting experts can provide economical online support for all releases of Microsoft Office Access including Access desktop and Access Web App and can provide expert assistance for Access application development, database migration, performance optimization, report design, and maintenance. Progent also offers custom webinar training for Office Access development and database management.

Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent network support expert for online or on-premises support in , call 1-800-993-9400 or go to Online Computer Help.














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