For small company network systems located anywhere in the state of Arizona, Progent's Microsoft authorized consultants can deliver phone support and troubleshooting to fix your network problems quickly and cost effectively. Progent has developed enterprise-level skills, sophisticated tools, and support knowledge bases to diagnose and repair network problems without the expense and delays associated with on-site service visits.

If your Arizona small business is situated outside of the larger urban areas such as Phoenix, Tucson, Mesa, or Glendale, your local network support choices may be limited in skills, or unavailable during a crisis. This can result in a network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progentís team of expert network engineers average more than ten years of real-world computer industry experience, in the trenches of network support, performing a wide range of technical tasks for a varied range of customers. This means you get not only the technical skills needed for the task, but a professional with demonstrated methods for applying those skills to assist with efficient network solutions.

Assistance with Selecting an Internet Service Provider and a Connection Plan
Progent can provide the affordable support of remote Internet connectivity consultants to assist your organization to assess or update your ISP services so your Internet connectivity solution meets your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and managing a seamless switchover to a different carrier and/or service plan. Provisioning can include enhancing existing routers and switches and configuring additional ones, setting up firewalls, and upgrading fault-tolerant BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the popular remote Cisco router support services available from Progent include configuring hostname, DHCP, routing tables, NTP, security logon banner and user accounts; setting up iBGP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting BGP peering arrangements, routing maps, line settings and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; resolving VPN problems; producing a network diagram and documenting configuration; plus policy and disaster recovery planning.

The Progent Test Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento, California has a collection of dedicated computers and network equipment that can be used remotely or on site to facilitate system testing, evaluations, capacity modeling, repair, business continuity planning, education, and additional reasons to help Progent's clients successfully carry out major IT initiatives.

Broad and Deep Experience with Business Networks
Progentís team of more than 80 networking experts means customers can take advantage of the leverage of more than 1,000 years of cumulative background and shared information to fix the most troublesome computer problems. Progentís certified information technology engineers possess the knowledge and experience to identify fixes quickly and implement them affordably.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can help businesses to configure Progent's Email Guard Security Gateway to enforce your content policies for monitoring the content of outbound email messages and attachments and blocking users from sending sensitive or inappropriate data or spam-like messages. Email Guard's outbound email content filtering solutions can also help avoid reputation loss and keep in compliance with industry security standards and government mandates like HIPAA and Sarbanes-Oxley.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to plan and install a Wi-Fi wireless network customized for your environment, providing you a wireless solution that delivers the reception, speed, load-handling capability, QoS, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive onsite service. Progentís on-premises wireless survey features physical walkthroughs, spectrum and security audits of your current WLAN, evaluation of your buildingís layout, testing for RF interference, RF propagation modeling, identification of optimum placement for client-specified Wireless Access Points such as Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report describing the new wireless network.

Citrix Virtual Windows Desktop Engineering Support
Desktop and application virtualization platforms from Citrix permit quick provisioning of new desktops, fast publication of new applications and updates, simplified desktop image control, immediate restoration after desktop hardware failure or loss, reduced initial cost and longer usable life for client computers, predictable high performance, centralized control of security policies, and the ability to prevent critical corporate or government information from leaving the data center. Progent's Citrix-certified XenDesktop engineers and XenApp experts can help your IT staff to assess, test, install, administer, and support Citrix virtual Windows desktop and application products and can help you with additional virtualization solutions from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment alternatives for emergency network help include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for regular business accounts.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to help you to plan, configure, and fix any aspect of your iPhone and Windows integration efforts and is available for quick jobs to help you through specific technical bottlenecks or major engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-based, or hybrid networks and can help you build or maintain a highly available, protected and scalable network infrastructure that is best suited to your computing model. Progent can also provide remote and onsite training for individuals or groups to help manage and use your iOS devices in a secure, team-oriented ecosystem that maximizes the strategic value of your information system.

Microsoft Access Application Programming
Progent's Microsoft Access consultants can provide cost-effective remote support for all releases of Office Access including desktop and browser-based versions and can provide expert support for Access application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also can provide custom online classes for Office Access application development and DBA services.

Data Backup Expertise
Progent's backup and restore engineers offer consulting support for a wide array of utilities and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux servers and workstations plus laptops and handhelds. Progent can provide help for leading data protection platforms including Acronis, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist you to deploy, enhance, or troubleshoot backup systems for a range of architectures including local, edge to datacenter, cloud, or hybrid.

Deployment Consulting for Microsoft Lync Server 2013
Lync 2013 enables organizations of all sizes to create a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging (IM). instant messaging, real-time presence, web conferencing with application sharing, as well as IP and PSTN telephony across a broad range of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync 2013 experts can assist you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (via Lync Online) or hybrid model suitable for your present and long-term goals, implement Lync Server 2013 so as to speed up your ROI, and deliver custom online and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 apps such as Outlook clients, Excel and PowerPoint. If you are already running Lync, Progent's Microsoft Skype for Business Server experts can assist you to design and implement out a smooth upgrade to Skype for Business.

One-stop Shopping for Full-spectrum Computer Network Consulting Services
Progent can act as a single solution for most IT support requirements for small businesses. While focused on supporting products from Microsoft and Cisco, Progent engineers frequently install, integrate, and maintain technologies from leading hardware and software companies such as Check Point, WatchGuard, and Symantec. Progent also offers support for Mac OS X and Apple IOS technology, Linux technical help, Citrix consulting, and Juniper/NetScreen integration.

Progent's Consulting and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, lower their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.

MS Dynamics GP Support
Progent can provide a MS Dynamics GP support expert to assist you to maintain and improve your Microsoft Dynamics Great Plains-powered management information system. Progent can also help you to architect and implement an efficient Great Plains migration from a legacy accounting package so that you preserve your data, enhance your protection, improve your financial reporting and analytics, take full advantage of Microsoft Office compatibility, and reduce network disruption by designing and completing an efficient migration plan.

Unity Connection and Unity Express (CUE) Configuration and Support
Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that facilitates productive collaboration by providing a variety of options for retrieving voice messages within a framework that is easy to implement and administer. Cisco Unity Connection lets you access and manage voicemail messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, IVR, and greeting functions for small to mid-size businesses and enterprise branch locations with as many as 500 workers. Progent's Cisco-certified CCIE network consultants offer Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your voice messaging solution gives you maximum business value.

Get in Touch with a Progent Computer Support Expert
To see how you can contact a Progent network support expert for remote or onsite expertise in , phone 1-800-993-9400 or visit Remote Computer Help.














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