Arizona Network Consulting for Small Office Information Technology Network Systems: Online Phone Consulting and Troubleshooting
For small business networks located within the state of Arizona, Progent's Microsoft and Cisco certified engineers can provide online support and troubleshooting to resolve your network problems quickly and affordably. Progent has developed enterprise-class skills, advanced software tools and support knowledge bases to troubleshoot and resolve IT problems without the cost and delays normally associated with onsite service visits.
If your Arizona company is located beyond the larger metropolitan areas such as Phoenix, Tucson, Mesa, or Glendale, your nearby network systems support choices may be limited in technical expertise, or not available during a crisis. This can result in a network that is unstable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of expert network engineers average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a varied range of clients. This means you obtain not just the technical know how needed for the job, but an expert with demonstrated methods for applying that expertise to provide efficient network solutions.
VPN Access for Popular Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your network remotely without compromising system security.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for quickly developing multi-vendor solutions.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your small business with enterprise-level expertise without the cost and management overhead of maintaining a large in-house IT organization.
Nationwide Remote Support for Microsoft and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve complex network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Voice over IP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your network is optimized to support VoIP, help you choose and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small organizations a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house IT staffs with the expertise or time to keep up to date on the fast-paced world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s long background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless network applications.
Comprehensive Information Security Evaluation and Testing
Progent’s CISSP certified security team members can efficiently perform complete security audits, firewall evaluation and penetration testing on mission-critical business IT networks.
Detailed Documentation of Services
Progent provides complete and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support company. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Team Approach to Service and Problem Escalation
Computer networks have grown increasingly complex, and even many small office computer networks include software and hardware solutions from dozens of different vendors, which results in further integration complexity. It is impossible for even the most capable individual to have deep knowledge in all aspects of information technology, or extensive practical experience in the thousands of hardware and software brands, models, and versions of software that can utilized by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least cost to you.
Progent's Computer Help Desk Outsourcing Support Services are designed especially for small businesses who require immediate availability of a Help Desk Service Center with professional phone support and effective escalation capability but who must operate within a modest IT budget. Key components of Progent's Help Desk Outsourcing Services are Helpdesk Phone Support,
Optional Remote Access Support, Initial System Evaluation, Expert Escalation, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Applications Selection and Integration.
Progent’s Cisco-certified technology experts can provide help for Cisco routers that includes integration and maintenance services plus experienced Cisco IOS software consulting. Progent's services for Cisco routers include design help for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Cisco routers for small to medium sized businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series safely connects small offices and remote workers to the Internet or to the company network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are designed to offer an economical, integrated e-business platform for small and medium-sized businesses. They provide flexibility and manageability to handle complex e-business demands, such as seamless data/voice/video/fax integration, high-speed broadband Internet access, and comprehensive security solutions. Cisco 2600 Routers are a line of modular multiservice access routers for branch offices, providing versatile local area network and wide area network configurations, multiple security selections, and a range of high performance CPUs. The Cisco 3700 Router Series is a line of modular, multiservice connection solutions for medium and large-sized organizations. With more than 70 available interface components, the Cisco 3700 family provides solutions for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of network support, executing a broad variety of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This means that you get not just world-class IT capability, but also a consultant with proven approaches for using computer knowledge to resolve real-world IT problems efficiently.
E-Mail Guard represents a complete solution for defending against spam and viruses. E-Mail Guard handles the security and management of corporate email by offering constantly updated spam and virus filtering, policy management, content filtering, and protection against email-borne directory harvesting and DoS attacks. E-Mail Guard also features monitoring, management and reporting utilities plus outbound email filtering to let you fix your email system and specify and regulate company email policy.
Nagios and MRTG are powerful, Open Source monitoring tools that run under the Linux OS and can be deployed to analyze UNIX/Linux networks, Windows systems, or multi-OS networks where Linux and Windows coexist. Nagios lets network managers to track network services such as POP3, HTTP, SSH, and PING. MRTG permits you to track the bandwidth through SNMP network devices such as processors, routers, and switches. Progent's system monitoring consultants can assist you to use both these tools to streamline and troubleshoot your computer network.
Progent’s data center IT services are designed for businesses with hardware located at Internet Data Centers or data center co-location hosting sites and requiring on-demand in-person assistance at the colo facility as well as remote support from Microsoft and Cisco qualified professionals. Progent provides a complete range of Internet Data Centers and IDC and collocation consulting services such as system architecture evaluation, Windows and Linux server installation and maintenance, tech support for server and communications networking, development and installation of fault tolerant systems, defining and implementing layered security structures, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server cluster systems.
Progent can show you how to design an efficient Wireless LAN architecture, select sensible components, and integrate access points, 802.11 LAN client adapters, wireless bridges, antennas and various wireless accessories. Progent can also show you how to put together a thorough wireless system security strategy that is well aligned with the security strategy for your overall corporate network.
Progent’s Microsoft certified consultants provide a range of support services for Microsoft Dynamics Great Plains. Microsoft Dynamics GP is a Microsoft accounting platform and business management solution built, like all Microsoft financial tools, on the expandable and familiar foundation of Windows technology. Great Plains 10.0, the latest version of Microsoft financial products in the Great Plains Accounting family, provides an affordable solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP is easy to deploy and integrate, and with its modular approach you are able to license only the functions you currently require, with the option to expand clients and enlarge functionality when necessary. Progent’s Great Plains Software consulting experts can show you how to deploy, customize and administer Microsoft Dynamics GP 10.0 and also earlier versions of Great Plains including Microsoft Dynamics GP 9.0 and Microsoft Great Plains 8.0.
Progent's Linux consulting experts offer small businesses and developers support for administering and maintaining Linux computers that operate with Microsoft-powered technology. Progent can give your organization access to Linux experts, support professionals qualified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise offers you an easy single consulting firm to show you how to create and maintain a secure and robust cross-platform network and communications infrastructure that allows Linux and Microsoft interoperability by integrating Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's expert support team can show you how to define and implement an efficient in-place Microsoft Exchange 2007 migration plan that avoids productivity disruption, reduces ongoing service demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location upgrades, Progent has the experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and consulting offerings include assistance with the configuration of third-party add-ons to Exchange 2007 Server that are best aligned to your business goals.
Progent's certified professionals can assist you you to evaluate the advantages of Windows Server 2008 for your business, develop test systems and migration plans, integrate Windows Server 2008 with your IT environment and applications, educate your support personnel how to use new administration tools, and deliver ongoing consulting and technical support via budget-friendly alternatives such as Help Desk service and remote technical assistance.
Progent is a Registered Cisco Partner with expert certified engineers ready to help you to install or maintain Cisco-powered connectivity solutions. As a Registered Partner for Cisco, Progent can provide the expertise of Progent's on-call CCIE-certified specialists who have expertise in planning, implementing and troubleshooting networking environments powered by Cisco technology. Since Progent is also a Microsoft Gold Certified Partner and provides expert support for a broad variety of business applications, Progent can show you how to assist you to develop comprehensive information technology solutions that optimize the business benefit of your information system. Cisco's industry-leading selection of networking products supported by Progent includes PIX 500 Series and ASA 5500 Series firewalls, protected high-bandwidth and integrated services routers, Aironet 1130AG Series and 1230AG Series wireless access points and bridges, wired and wireless voice over IP phones, Cisco Catalyst switches, as well as security and Virtual Private Network (VPN) products.
Progent can provide the support of CISM certified security professionals. The Certified Information Security Manager organization defines the core capabilities and international standards of performance that information security managers are expected to master. CISM provides business management the confidence that those who have qualified for their CISM credential possess the background and capability to provide efficient security administration and support consulting.
