For small company networks located within the state of Arkansas, Progent's Microsoft and Cisco certified consultants can provide remote phone assistance and troubleshooting to fix your network systems problems fast and cost effectively. Progent has developed enterprise-class expertise, sophisticated tools and support knowledge bases to troubleshoot and repair computer network problems without the cost and delays normally associated with onsite service calls. If your Arkansas company is situated beyond the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network support options may be limited in skills, or unavailable during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of expert network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a broad range of clients. This means you get not just the technical expertise needed for the task, but an expert with demonstrated methods for applying that expertise to assist with excellent network solutions.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level expertise without the cost and management overhead of maintaining a large in-house support organization.
Simple Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum support time. All support time is documented in detail and invoiced to the actual minutes utilized.
Full Portfolio of Security Consulting Services
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Easy Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of advanced server technologies. All Progent consultants have over 10 years of experience supporting the Microsoft family of technologies.
Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during a crisis.
VPN Access Support for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Sophisticated Remote Access Tools
Powerful remote access tools and experienced technicians and consultants combine to enable Progent to solve most IT problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going training.
Immediate Support for Urgent Issues
With Progent’s remote network support services, you can get immediate help for issues that are causing network disruption without the long wait for an on-site service consultant. For day-to-day network administration work, Progent’s off-site support consultants can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.
In-depth Expertise in Microsoft's Advanced Server Platforms
Progent offers in-depth expertise in Microsoft’s leading server systems including Microsoft Windows 2003, Windows 2000, Windows NT, Microsoft Exchange 2007, Exchange 2003 Server, Exchange 5.5 and Exchange 2000 Server, and Microsoft SQL Server 2000.
24x7 Support for Maximum Network Uptime
For companies with mission-critical applications, Progent offers online support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring offering, this service can help promote the maximum system availability.
Web Site Development Services
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and manage a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training in Microsoft FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Team Approach to Service and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office networks integrate software and hardware solutions from dozens of different vendors, which results in further integration complexity. It is very difficult for even the most experienced individual to have deep knowledge in all facets of information technology, or extensive practical experience in the thousands of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least expense to you.
Affordable Computer Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a bargain. Still worse, a poorly designed or configured IT infrastructure that is unstable can cost an organization many times over its’ cost in lost productivity.
