For small business network systems located throughout the state of Arkansas, Progent's Microsoft authorized professionals can deliver remote phone support and troubleshooting to resolve your computer network problems quickly and cost effectively. Progent has developed top-notch skills, sophisticated utilities, and support databases to troubleshoot and resolve computer network problems while avoiding the high cost and delays associated with onsite service visits.

If your Arkansas organization is located outside of the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network support choices may be limited in technical expertise, or unavailable during an emergency. This can result in a network that is unusable or causing productivity loss due to technical issues continuing for too long. Progentís team of seasoned network consultants average more than 10 years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a extensive range of customers. This means you obtain not only the technical know how needed for the job, but a consultant with field proven methods for applying those skills to provide efficient network solutions.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX expert to help you plan, deploy, administer and repair VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid deployments. Progent's VMware vSphere and NSX consultants offer advanced knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, fault tolerance, and disaster recovery.

NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering with continual replication to provide fast, zero RPO disaster recovery (DR) between datacenters that are as far as 300km apart. Progent offers the skills of a certified NetApp MetroCluster expert who can assist your business to design, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by providing guidance with procedures like assigning disk pools and shelf IDs, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker mechanism, setting up a configuration replication network between your peered clusters, and testing your disaster recovery solution to prove compliance with information assurance standards and regulatory requirements.

Project Server Integration and Training
Progent's certified Microsoft Project Server and Project Online consultants can provide advanced remote and on-premises support services for Microsoft Project Server and for Microsoft platforms that work closely with Microsoft Project Server. Services offered by Progent include Project Professional and Project Web App integration, SharePoint 2013 design and deployment, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 programming and troubleshooting, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 management,Excel and Office 365 Excel application support, and Office PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE engineers to help you to enhance your infrastructure to accommodate local, branch office, at-home, and mobile users so they can utilize Project Server to work together securely and efficiently. Progent's certified network security engineers can help your IT team to plan and police security policies that protect important business information without interfering with the productive exchange of authorized information.

Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop solutions lower the work needed for IT managers to set up applications so that they are standardized throughout a corporate user base, offer the power to control access to business information, and enable quick deployment of new or updated desktops. With Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure behind RDS simplifies client access, improves responsiveness, tightens security, centralizes management, and provides an almost seamless client experience. Progent's desktop virtualization consultants can assist you to assess the business benefits of Microsoft's virtual desktop technologies, configure test and on-line deployments, improve your system architecture to accommodate virtual clients efficiently, assess and resolve security problems, and train your network administrators to utilize best practices to gain a fast ROI from desktop virtualization.

Best Practices Followed by Seasoned Consultants
Many organizations situated away from areas with plentiful network engineers utilize poorly trained or unseasoned local consultants for critical computer network support services. This can produce a network that is undependable or inefficient. Progentís team of Microsoft and Cisco qualified engineers average over ten years of hands-on industry background, in the front lines of IT support, performing a wide range of information system tasks for a broad mix of customers. This means that with Progent you receive not just high-level network engineering knowledge, but an engineer who understands computer industry best practices in applying that knowledge to solve actual business system issues efficiently and in a repeatable way.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Integration and Support
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Unified CM applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking support, and designing UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Wi-Fi Site Survey
Progentís Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless network customized for your facilities, providing your business a wireless solution that has the coverage, performance, load-handling capability, QoS, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive onsite service. Progentís on-premises wireless survey features onsite walkthroughs, RF and security audits of your current WLAN, analysis of your site's floor plans, testing for RF interference, signal propagation modeling, identification of optimum locations for customer-specified Wireless Access Points (WAPs) such as Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining a new WLAN.

Juniper Networks Consulting Services
Progent's Juniper Networks-certified network consultants can help your company to plan and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued devices to the latest versions. Progent's Junos OS consultants offer support for Juniper's flagship network control software to help you to simplify the administration and improve the protection of your Juniper VPN appliances, firewalls, and high-performance switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you manage networks that incorporate a combination of Juniper's software platforms.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 incorporates key features first designed for and proven on Azure, one of the world's largest public clouds. This pedigree dramatically improves the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V specialists can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network topology for a cloud-centric or hybrid deployment, develop and execute a smooth migration plan, educate your IT administration and technical support staff, and deliver as-needed consulting and debugging services to ensure that your Hyper-V 2016 investment gives you maximum business benefit.

Progent's Cloud Integration Services for Windows 2012 R2 Server Essentials
Windows Server Essentials is an affordable, versatile operating system that enables small businesses to transition from the older physical in-house datacenter to the modern hybrid networking paradigm that includes on-premises and virtualized cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consulting experts offer cost-effective remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can help you to determine the potential business advantages of migrating to Essentials and adopting a hybrid on-premises/cloud design for your network ecosystem. Progent offers comprehensive project management so you can design and carry out a smooth move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange and Microsoft Azure integration consulting services.) Progent also offers as-needed consulting help, technical support, and training.

CRISC Risk Mitigation Specialists
The CRISC certification program was initiated by ISACA to verify an IT professional's skills to design, implement, and support information system controls to reduce IT risk. Progent offers the expertise of a CRISC-certified consultant to assist your company to create and carry out a business continuity plan that follows industry best practices identified by CRISC and crafted to match your organization's risk tolerance, business objectives, and budgetary guidelines.

Progent's Consulting and Training Services for Microsoft Office Desktop and Office 365
Progent's certified Microsoft Office and Office 365 consultants can assist companies of any size to integrate Microsoft Office desktop and Office 365 apps including Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a cohesive solution that offers quick return on investment and promotes improved business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 apps with each other and with other key Microsoft technologies such as SharePoint, Exchange Server and Microsoft SQL Server. Progent's consultants can also help you resolve compatibility problems between various releases of Office desktop and offers live online Microsoft Office and Office 365 instruction to individuals or teams.

Get in Touch with a Progent Computer Consultant
To see how to contact a Progent network support expert for online or on-premises support in , phone 1-800-993-9400 or go to Online Network Help.

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