For small company computer networks located within the state of Arkansas, Progent's Microsoft and Cisco qualified technical experts can provide remote phone help and remote troubleshooting to resolve your computer system troubles quickly and affordably. Progent has developed top-notch skills, sophisticated utilities, and support knowledge bases to diagnose and repair network problems without the cost and time delays associated with onsite service calls.

If your Arkansas small business is situated beyond the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your local computer network support options may be limited in expertise, or unavailable during urgent situations. This can result in a office network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís team of network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a varied range of customers. This means you get not only the technical know how needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver efficient network solutions.

High-level Project Management Experts
For enterprise clients looking for advanced project management support, Progent can provide the services of senior information technology professionals with decades of experience in technology management, program development, and process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management expertise to help organizations to adhere to leading practices to ensure that major projects are completed on time and on budget.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento has a variety of dedicated servers and network support infrastructure that can be used online or on site to accommodate piloting, evaluations, capacity modeling, forensics, disaster recovery planning, training, and additional reasons to help Progent's customers succeed with large-scale IT initiatives.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they have a chance to disrupt your network. Learn about Progent's complete ProSight line of low-cost managed services for small and medium-size organizations.

PC Desktop Support Services
Progent's desktop support staff can assist your company to set up workstations, laptops, or handheld computers as needed or help you to design and execute a company-wide move to a current version of an operating system or an updated version of an important desktop program. Progent's Microsoft desktop consultants can configure programs from Microsoft's Office family of productivity software or Microsoft Dynamics financial and customer relationship programs on your client PCs so they integrate efficiently with all Microsoft programs, software from popular vendors, business servers, and key solutions network-wide. As an example, Progent can set up Outlook email client on a workstation or notebook to support both the usage pattern of your employee and the protection requirements of your company. Progent can in addition provide on-line and in-person technical support for workstations.

Online Education for Desktop Apps
Progent offers live online instruction for an array of desktop applications and operating systems such as Excel, Word, PowerPoint, Visio, Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8. Online instruction provides the advantages of traditional classroom sessions, such as immediate interaction between clients and teachers, but eliminates the costs of travel and the challenge of attempting to accommodate the availability of many students.

ProSight IT Asset Management for Network Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn about Progent's ProSight suite of managed services for small businesses.

Complete Documentation of Services
Progent produces complete and meaningful reports of all service work to ensure clients donít ever feel ďcaptiveĒ to their support organization. Progent sends e-mail documentation of services shortly after completion of each support task, and also provides a hard copy along with monthly billings. Comprehensive network service documentation makes it easier for clients to transfer to a different support provider or take on more service duties in house. Complete service documentation also give management the information needed to evaluate support services and develop better informed network expense projections.

Data Backup and Recovery Consulting Services
Progent's backup engineers can provide consulting support for a broad range of utilities and technologies that deliver solutions for protecting Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent can provide help for all major data protection platforms such as Acronis, Altaro VM Backup, Barracuda Backup and disaster recovery, Backup Exec, BackupAssist Software, CrashPlan, DoubleTake/Carbonite, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can help your company to implement, upgrade, or maintain data backup systems for a variety of topologies including local, remote, cloud-based, or a mix.

Design and Configuration Consulting for Cisco's Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified wireless consultants can assist your business to upgrade to Aironet access points and Cisco Wi-Fi controllers that are compatible with the recently approved 802.11ac Wi-Fi standard, enabling you to get three times the speed for your wireless network while increasing the coverage area.

Planning Support services for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Online and on-premises assessment and upgrade support for Windows 10 available from Progent's experts include Return on Investment analysis, project management, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter access, security and compliance, streamlined deployment and administration, network optimization, wired/wireless convergence, business continuity planning, webinar training for network management personnel and end users, and ongoing technical help.

Progent's Online Consulting and Training Services for Microsoft Office Word and Office 365 Word
Progent's Microsoft Office Word and Office 365 Word experts can provide a wide selection of economical online support services to assist your organization to maintain your existing Microsoft Word environment or assist you to upgrade to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, isolating and fixing compatibility problems between various releases of Word, interfacing Office Word with other Office apps like Excel and Microsoft Outlook or with third-party platforms and add-ons,network optimization for dependable. reliable cloud connectivity, security consulting, and smart phone synchronization, and online Office Word training classes customized for your special requirements.

Get in Touch with a Progent Network Support Expert
To find out how you can get in touch with a Progent network support expert for online or on-premises help in , phone 1-800-993-9400 or visit Remote Network Support.














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