Arkansas Network Support Services for Business Computer Networks: Online Phone Consulting and Troubleshooting
For small office network systems located in the state of Arkansas, Progent's Microsoft certified technical experts can provide online assistance and remote troubleshooting to resolve your network issues quickly and cost effectively. Progent has developed enterprise-class expertise, software tools and support knowledge bases to troubleshoot and repair network problems without the cost and delays associated with onsite service dispatches.
If your Arkansas business is situated beyond the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support choices may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unstable or causing wasted time due to technical issues persisting for too long. Progent’s team of network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a varied range of clients. This means you get not only the technical expertise needed for the task, but a professional with demonstrated methods for applying those skills to provide excellent network solutions.
Broad and In-depth Expertise with Business Information Networks
Progent’s team of sixty+ network experts means customers benefit from the leverage of 800 years of combined experience and shared information base to fix the most vexing system issues. Progent has the know-how to find fixes quickly and deliver them affordably.
Full Portfolio of Security Help
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Immediate Support for Urgent Problems
With Progent’s remote support services, you can get immediate help for problems that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day network administration work, Progent’s online support engineers can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Nationwide Remote Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level expertise without the cost and management overhead of maintaining a large in-house support organization.
Network Monitoring Expertise
Progent offers an assortment of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.
One-stop Shopping for Completed Computer Network Support Services
Progent can act as a single source for most IT support needs for small organizations. While focused on supporting products from Microsoft and Cisco, Progent staff regularly work with installing, supporting, integrating and troubleshooting technologies from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
24 by 7 Support for Maximum Network Uptime
For companies with line-of-business applications, Progent can provide online support services on a 24x7 basis. Added to Progent's automated 24x7 server monitoring package, this service can help promote the highest network uptime.
Custom Software Development
Progent can provide expert software architects and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reporting. Progent has deep experience successfully creating both simple and complex application development projects for organizations of all sizes.
Progent’s Microsoft certified consultants provide small and medium-size companies experienced support services for System Center Operations Manager 2007 and Microsoft Operations Manager 2005. Microsoft Operations Manager 2007 and 2005 offer open and expandable enterprise-class system management by providing comprehensive event management, proactive monitoring and alerts, reporting and trend profiling, and system and application-specific heuristics and routines to improve the manageability of Windows Server System environments. Through built-in application intelligence, System Center Operations Manager 2007 and 2005 allow you to identify your system reliability problems before they become crises, improve the payback of your IT operations via actionable best practices, and support your IT operations and senior administrative staff through sharing critical service level and performance information. Progent’s System Center Operations Manager consulting engineers have broad field-proven familiarity with Operations Manager 2007 and MOM 2005 and can help your company install and customize MOM in order to optimize the availability and productivity of your information system.
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to each client. The discipline of documenting and organizing service records allows more efficient support and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the rapid development of a new generation of high-end programs that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in designing, installing and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.
Progent's Experts Group provides support in key technologies that include Apple OS networking and applications; Consulting for Linux-powered, UNIX-powered, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized application support; CIO, business analyst, and project logistics outsourcing; Special program development and deployment; Web site, eCommerce, EDI, and client information portal design and integration; Database support and performance consulting; Business intelligence expertise; and Telecom architecture consulting.
Progent can provide small businesses with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you integrate sensible technology to enhance business processes so they align more closely with your corporate goals. Your business can develop and implement a well thought out information technology strategy without incurring the cost of a full-time senior IT executive.
For organizations with a combination of Mac and Windows-powered computers, Microsoft offers two products for using Windows applications on Apple systems: VirtualPC for Mac and Remote Desktop Connection Client for Mac. Progent's Apple-certified Mac experts can help you configure Virtual PC or Remote Desktop Connection Client so you can operate Windows applications on Apple Mac computers.
In performing consulting tasks for corporate clients, Progent follows a phased approach based on defined milestones in order to achieve financial, timing and engineering targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and expert implementation. All phases are recorded to make available a detailed summary of technical services performed and to help in downstream system support.
Nagios and MRTG are powerful, Open Source monitoring utilities that operate on Linux and can be used to analyze UNIX/Linux networks, Windows networks, or mixed-OS networks in which the Linux OS and Windows run side by side. The Nagios monitor allows system managers to monitor network services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to graph the traffic in and out of SNMP-enabled network appliances including processors, routers, and switches. Progent's system integration engineers can assist you to use both these utilities to tune and troubleshoot your system.
Application Publishing with Internet Security and Acceleration Server 2006 provides greater control over intranet applications while supporting increased productivity by making these resources accessible to authorized remote users. Internet Security and Acceleration Server helps protect business applications, services, and data throughout all network layers with stateful packet inspection and powerful publishing tools. Progent's Microsoft-qualified ISA Server experts can help you plan, deploy, set up, and support ISA Server on your network so your company achieves a highly functional and economical balance of security, convenience, and speed.
