Progent's Online Expertise for Popular Backup and Recovery Products
Backup/Restore ConsultingBacking up is critical at any level of computing, and dozens of backup/recovery technologies and products are in use to address this need. Solutions can be as simple as the tar and gzip utilities in the Linux/UNIX world or as comprehensive as Microsoft Data Protection Manager for Windows environments. Unfortunately, many legacy solutions are more expensive to maintain and operate than to replace, and many backup products adopted without careful planning fail to deliver the availability and protection a business really needs. Progent's extensive team of IT experts can provide affordable online support to help you manage or deploy popular backup/restore products for all major operating systems and any network topology.

In addition to offering Data Protection Manager consulting to support Microsoft's flagship backup/restore platform (which is also the basis of Progent's managed offsite backup service), Progent can provide online access to IT engineers with expertise in a wide range of products and technologies that provide solutions for backing up Windows, Apple, and Linux/UNIX servers and desktops as well as laptops, iPads, and smartphones. Progent can help you design, enhance, or troubleshoot backup systems for a variety of architectures including local, edge to datacenter, across premises, cloud-based, or hybrid. In addition, Progent's certified VMware consultants, Hyper-V experts, and Citrix specialists can show you how to follow leading practices to deploy virtualization technology for continuous transparent backup and ultra-fast recovery. Progent can also help you migrate from a legacy backup solution to a state-of-the-art system that can save you money while reducing or eliminating scheduled downtime and accelerating recovery.

Backup products for which Progent can provide consulting and troubleshooting support include:

Acronis Backup and Recovery ConsultingAcronis Backup and Recovery is designed as an affordable and easy-to-use solution that provides small businesses with entry-level backup and disaster recovery capabilities for Windows and Linux servers and workstations. Disk-based storage provides fast recovery, and an Online version supports automatic offsite backups. The Virtual Edition of Acronis Backup and Recovery supports major virtualization platforms including VMware vSphere/ESX/ESXi, VMware vCloud Director, Microsoft Hyper-V, Citrix XenServer, and Red Hat Enterprise Virtualization.

Azure Backup ConsultingMicrosoft Azure Backup is a cloud-based subscription backup/restore service optimized for Microsoft workloads. Protected workloads can be in the Azure cloud, in virtual machines, or on physical servers. Azure Backup keeps three copies of your data in three locations in the Azure datacenter and three additional copies in an Azure datacenter in a different geographical area. Backup schedules can be daily, monthly, weekly, and yearly and retention in Azure can be as long as 99 years. After the initial seeding, backups are incremental. To avoid the massive online data transfer that may be required for the seeding process, the initial backup can be performed at your site and then the physical media can be delivered to the nearest Azure datacenter. Features include client-side encryption and compression, off-peak throttling, and application-aware granular recovery (e.g., mailbox recovery for Exchange, database level recovery for SQL, and Item Level Recovery (ILR) for SharePoint). Azure Backup supports System Center Data Protection Manager integration for advanced management and reporting. (Learn about Progent's Microsoft Azure planning and cloud integration consulting services.)

Backup Exec ConsultingBackup Exec from Symantec has evolved for three decades and is among the most popular backup solutions for home and small business environments. The current version of Backup Exec provides disk or tape backup and can restore files, folders, individual emails, or entire servers. Special agents are available for point-in-time recovery of Exchange, Microsoft SQL Server, and Oracle databases as well as SharePoint and Active Directory applications and virtual guests based on Windows Hyper-V or VMware. Backup Exec also supports Linux, UNIX, and Mac clients. An easy-to-use administration console simplifies the process of setting up backups, managing backup policies, performing restores, and deploying virtual machines for fast disaster recovery.

BackupAssist ConsultingBackupAssist is a low-cost software package for scheduling, managing, and monitoring backups of Microsoft Windows Server and Windows Small Business Server (SBS) products. Designed for small and midsize businesses, BackupAssist allows local or remote backups of complete servers or individual files and supports physical and virtual environments. Supported storage includes Windows-compatible tape, Iomega REV devices, internal or external hard drives and optical disks, NAS and SNAP network storage, and any remote machine that can act as an FTP server. BackupAssist includes a restore console with an easy-to-use search feature for recovering files. Snap-ins are available for Exchange Server, SQL Server, Hyper-V, and Rsync.

HP Data Protector ConsultingHP Data Protector (previously called Openview Storage Data Protector) is an enterprise-class backup/recovery solution that supports physical, virtual and cloud-based environments powered by Windows, Unix, and Linux. Virtual platforms supported include VMware, Windows Hyper-V and Virtual Server, Citrix XenServer, and HP Integrity Virtual Machines. Advanced federated data deduplication reduces storage costs, improves performance and availability, and conserves bandwidth for multi-site architectures. Used in conjunction with the HP StoreOnce backup appliance, Data Protector can deduplicate to any application source, backup server, or target device independent of operating system. With the Granular Recovery Extension (GRE) for SharePoint 2010, Microsoft SharePoint administrators can restore an individual or an entire folder without leaving SharePoint.

CrashPlan ConsultingCrashPlan offers free entry-level software for on-premises backup as well as a line of affordably priced web service packages for continual or scheduled online backup for Mac, Windows, and Linux environments. CrashPlan is designed primarily for households and small office environments and is especially popular in the Apple Mac market. In a Windows environment, CrashPlan can transparently back up locked and in-use files via Microsoft's Volume Shadow Copy technology. For Mac environments, CrashPlan allows you to back up any networked drives accessible from the Desktop.

Double-Take Software ConsultingDouble-Take Software offers a line of economical products that allow small organizations to protect critical Windows-based applications such as Exchange, Microsoft SQL Server, and SharePoint. Double-Take products work with Windows Hyper-V and VMware and also support Windows Server clusters to increase network availability and reduce recovery time. Double-Take Backup lets you perform on-demand recoveries to server hardware that is different from the original server, or between virtual and physical servers. Double-Take Availability allows you to configure failover clusters without shared storage or geographic restrictions, reducing the vulnerability of Windows-based clustering to single-point failure. For more information about Double-Take and to find out how Progent can help you deploy and maintain this platform, see Progent's Double-Take support services.

MozyPro ConsultingMozy is a web backup service operated by VMware that focuses on the home and small office markets by providing automated online backup and on-demand data recovery for Mac and Windows systems. MozyPro is the advanced version of this online service and offers small businesses centralized management of multiple systems via a web-based administrative console. MozyEnterprise includes Active Directory integration. Mozy is particularly popular in the Mac market and offers an application for iPhone and Android smartphones that allows you to send files protected by Mozy as an email attachment or view any protected files that are in a format supported your smartphone.

Retrospect for Macintosh ConsultingRetrospect for Macintosh builds on a 20-year history of affordable Mac backup and now offers network backup of Mac, Windows, and Linux computers. Current versions of Retrospect feature data deduplication to cut storage costs and bandwidth utilization plus cloud-based storage capability for any Internet-connected storage configured for WebDAV access. A new 64-bit Mac client supports OS X Lion and provides enhanced security with 256-bit AES encryption, reportedly doubles the performance of previous versions, and allows users to run on-demand backups from their desktops. Integrated Growl notifications alert users when backup operations are initiated or finished.

Apple Time Machine ConsultingTime Machine is an automatic backup utility included with Apple's Mac OS X from the Leopard (10.5) version onward and works with Apple's wireless Time Capsule device as well as with directly-connected hard drives or partitions. Time Machine transparently archives hourly backups for a day, daily backups for a week, and weekly backups for as long as there is space. When the backup volume is full, Time Machine automatically deletes the oldest weekly backup. In order to conserve storage and bandwidth, Time Machine copies only files that have changed since the last backup. Users can perform point-in-time system recovery or file-level recovery.

vSphere Data Protection ConsultingVMware Data Recovery (VDR) is VMware's first-generation backup solution for small businesses. A VDR backup appliance supports up to 100 virtual machines (VMs), operates transparently, and offers deduplication to remove redundant data. Integration with VMware vCenter Server enables centralized scheduling and allows virtual machines to be backed up when they are moved using VMware VMotion or DRS. Backups can be stored on any virtual disk supported by VMware ESX/ESXi including storage area networks (SANs), network attached storage (NAS) devices, or Common Internet File System (CIFS) based storage such as SAMBA. vSphere Data Protection (VDP), which replaces VDR, is a backup/recovery solution based on EMC Avamar technology. VDP offers more efficient deduplication and permits agentless VM backup.

For enterprises environments, Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant and VMware NSX network virtualization expert to help plan, configure and manage a secure, world-class disaster recovery/application mobility solution for private cloud and hybrid-cloud deployments.

Oracle Solaris FLARs ConsultingSolaris FLARs backup/restore technology allows you to create system snapshots known as Oracle Solaris Flash archives (FLARs). These snapshots can include the operating system, updates, and application software. Oracle Solaris FLARs can be rapidly deployed or restored to any server as long as it has the same processor architecture. Because of the speed with which they can be deployed, FLARs are a popular way to install Oracle Solaris from a pre-built image as well as for implementing patches or performing disaster recovery. Current versions of Oracle Solaris support the ability to install from a ZFS Flash Archive as well as a UFS FLAR.

How Progent Can Help You Maintain or Create a Backup/Restore Solution
Progent's nationwide team of online support engineers includes consultants with expertise in Windows, Linux/UNIX, and Mac environments and familiar with popular backup applications and services, including many legacy products which no longer have vendor support. Progent can help businesses of any size objectively evaluate the effectiveness of their existing data protection solution, provide technical support for their current system, build the business case for moving to a new platform or modifying their backup architecture or procedures, and plan and manage upgrades or migrations. Progent can provide the services of world-class network experts, such as Cisco-certified CCIE engineers, to help you build and maintain an efficient network infrastructure for your backup/restore solution, and also offers the help of certified data security consultants and disaster recovery/business continuity planning experts to help you design a backup/restore solution that meets your business needs and stays within your IT budget.

Support for Migrating to a New Backup/Restore Solution
Because of the diversity of technologies involved in various backup/recovery products, many of them proprietary and/or outdated, moving to a new system can be complex and requires the breadth of knowledge available only from an IT support firm with extensive experience in a wide variety of platforms. Progent has the experience and technical scope needed to help clients understand the technical risks and business benefits of migrating to a new backup platform and can help you plan and execute a move to a solution that adds significant business value to your information network. Progent's experience with mixed-platform environments can be especially helpful for companies whose backup systems have evolved piecemeal over the years or who are undergoing consolidations, acquisitions, or operating system upgrades.

Additional High Availability Technologies Offered by Progent's Experts
Progent's Microsoft and Cisco consultants can assist your company to build an affordable, high-availability information network that resolves key problems covering a broad array of networking solutions and operations such as:

Business Continuity Planning
Progent's business continuity planning engineers can show you how to design a disaster recovery plan that will allow you to resume network operations in the event of an information network catastrophe. Progent can help you to develop a comprehensive disaster recovery strategy that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized consultants can also help you create an affordable, zero-downtime network solution that addresses reliability issues covering a broad range of infrastructure technologies and processes. For details, visit Disaster Recovery Consulting and Support Services.

Fault Tolerant Internet Connectivity
Progent's Cisco-authorized IT consultants can help you build an affordable, fault tolerant Internet configuration architecture that can deliver non-stop Internet connectivity through a broad array of fault tolerant Internet network solutions including high availability BGP, transparent fail-over, and multiple Internet Service Providers. Progent offers CCIE engineers to show you how to apply the most advanced technology for 24x7 Internet access to build a cost-effective, completely redundant Internet network with automatic failover and other capabilities to create zero-downtime Internet connections. To find out more, see Non-stop Internet Access Architecture.

Microsoft Server 2016 Disaster Recovery and Business Continuity
Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist your organization to design a DR solution based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, VM Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a failover cluster quorum arbitration point. To learn more, go to Microsoft Server 2016 Disaster Recovery and Business Continuity Support.

Windows Server 2012 Failover Clustering
Microsoft Windows Server 2008 R2 brought enterprise-class availability and system recovery to Microsoft's failover clustering platform. Windows Server 2012 R2 builds on this foundation and delivers important new and enhanced features offering more scalability, better disk storage availability for server applications, easier administration, quicker automatic failover, and additional flexibility for designing failover clusters. To find out more, see Windows Server 2012 Clustering Migration and Support.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.

NetApp MetroCluster Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are up to 185 miles (300km) apart from each other. Progent offers access to a NetApp MetroCluster consultant who can help your business to plan, configure, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by delivering guidance with tasks like assigning disk pools, determining plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and verifying your DR solution to show adherence with industry standards and government mandates.

High Availability Load Balancing
Progent provides high availability load balancing support covering network load balancing, load balanced programs, LAN/WAN backbone routing, and content dispatching technology such as Cisco Content Engine. Fault tolerant load balancing products for which Progent can provide consulting services include Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 Networks BIG-IP. For details, see High Availability Load Balancing.

Fault Tolerant Internet Data Centers
Progent's Data Center consultants can show you how to find high availability data centers that match the particular requirements of your company. High availability Internet Data Centers are particularly attractive to small and mid-size companies because of their affordability and convenience compared to taking a do-it-yourself approach. Trying to build an on-site data center with even a basic degree of fault tolerance is too expensive for typical small organizations. Progent can help you reap all the benefits of 24x7 colocation centers by providing a full array of engineering and support services. To learn more, go to Non-stop Internet Data Centers Consulting.

Failsafe Inter-office Connectivity
Progentís inter-site connectivity consultants can help companies achieve non-stop branch office connections by means of fully redundant system architectures featuring transparent failover. Progentís Cisco-certified CCIE network engineers can design and deploy fault-tolerant Inter-office connections based on non-stop EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over can provide affordable 24x7 interoffice networking. For details, see Failsafe Interoffice Networking.

System Center Data Protection Manager (SCDPM) Backup and Recovery Consulting Services
Progent's expert System Center Data Protection Manager (SCDPM) consultants can help you to develop a practical business continuity strategy, implement a cost-effective zero-downtime IT infrastructure, configure a Microsoft System Center Data Protection Manager-powered backup and recovery system, comprehensively test your DPM system, train your administrative staff or local consultants how to manage SCDPM, or provide extensive IT support outsourcing such as remote hosting of Microsoft System Center Data Protection Manager machines in Progent's secure data center facility. To read more, see System Center Data Protection Manager Consulting and Support Services.

Fully Managed Offsite Data Protection Manager Backup Service
Progentís affordably priced Offsite DPM-based Backup Service incorporates the power of Data Protection Manager (DPM) with the state-of-the-art security facilities of the QTS (formerly Herakles) Data Center in Sacramento to provide ongoing, non-disruptive backup for up to 2.5TB of data from one or more of your Windows-powered servers. Progent's managed service package includes all configuration, support, and monitoring needed for a comprehensive offsite data backup system. For details, go to Fully Managed Offsite DPM-based Backup Service Package.

Consulting Services Double-Take Software for Data Backup/Restore
Double-Take Software publishes a selection of products intended to provide small businesses a range of affordable solutions for replicating and restoring vital applications such as Exchange, Microsoft SQL, Blackberry, and SharePoint. Progentís business continuity planning experts have in-depth backgrounds incorporating Double-Take Software technology into small company information systems to create a high level of availability and business continuity readiness at a budget-friendly price. To find out more, go to Consulting for Double-Take Software for Backup.

CRISC-certified Network Risk Control
The CRISC program was established by ISACA to verify an IT professional's skills to plan, implement, and maintain IS control mechanisms to reduce network risk. Progent offers the services of a CRISC-certified consultant to assist you to develop and execute a business continuity or disaster recovery plan that follows leading practices promoted by CRISC and crafted to align with your organization's risk tolerance, business goals, and IT budget. For more information, visit CRISC-certified IT risk mitigation specialists.

Why Pick Progent for Disaster Recovery/Business Continuity Planning Solutions?
Since Progent is a Microsoft Gold Certified Partner and provides professional application support for a broad variety of business applications, Progent is able to assist customers to find complete information technology solutions that maximize the productivity of your information system. As a Registered Partner with Cisco, Progent offers the support of certified consultants and specialists with experience in designing, implementing and managing networking solutions based on Cisco technology. The broad scope of Progent's IT know-how and Progent's appreciation for the requirements of small and midsize businesses make Progent the ideal resource for building and running a cost-effective, high-availability information system.

How to Access Progent's Experts for Business Continuity Solutions Support
To contact Progent about engineering help for workplace recovery solutions, phone 1-800-993-9400 or see Contact Progent.
















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