Progent's Online Expertise for Popular Backup and Recovery Products
Backup/Restore ConsultingBacking up is critical at any level of computing, and dozens of backup/recovery technologies and products are in use to address this need. Solutions can be as simple as the tar and gzip utilities in the Linux/UNIX world or as comprehensive as Microsoft Data Protection Manager for Windows environments. Unfortunately, many legacy solutions are more expensive to maintain and operate than to replace, and many backup products adopted without careful planning fail to deliver the availability and protection a business really needs. Progent's extensive team of IT experts can provide affordable online support to help you manage or deploy popular backup/restore products for all major operating systems and any network topology.

In addition to offering Data Protection Manager consulting to support Microsoft's flagship backup/restore platform (which is also the basis of Progent's managed offsite backup service), Progent can provide online access to IT engineers with expertise in a wide range of products and technologies that provide solutions for backing up Windows, Apple, and Linux/UNIX servers and desktops as well as laptops, iPads, and smartphones. Progent can help you design, enhance, or troubleshoot backup systems for a variety of architectures including local, edge to datacenter, across premises, cloud-based, or hybrid. In addition, Progent's certified VMware consultants, Hyper-V experts, and Citrix specialists can show you how to follow leading practices to deploy virtualization technology for continuous transparent backup and ultra-fast recovery. Progent can also help you migrate from a legacy backup solution to a state-of-the-art system that can save you money while reducing or eliminating scheduled downtime and accelerating recovery.

Backup products for which Progent can provide consulting and troubleshooting support include:

Acronis Backup and Recovery ConsultingAcronis Backup and Recovery is designed as an affordable and easy-to-use solution that provides small businesses with entry-level backup and disaster recovery capabilities for Windows and Linux servers and workstations. Disk-based storage provides fast recovery, and an Online version supports automatic offsite backups. The Virtual Edition of Acronis Backup and Recovery supports major virtualization platforms including VMware vSphere/ESX/ESXi, VMware vCloud Director, Microsoft Hyper-V, Citrix XenServer, and Red Hat Enterprise Virtualization.

Azure Backup ConsultingMicrosoft Azure Backup is a cloud-based subscription backup/restore service optimized for Microsoft workloads. Protected workloads can be in the Azure cloud, in virtual machines, or on physical servers. Azure Backup keeps three copies of your data in three locations in the Azure datacenter and three additional copies in an Azure datacenter in a different geographical area. Backup schedules can be daily, monthly, weekly, and yearly and retention in Azure can be as long as 99 years. After the initial seeding, backups are incremental. To avoid the massive online data transfer that may be required for the seeding process, the initial backup can be performed at your site and then the physical media can be delivered to the nearest Azure datacenter. Features include client-side encryption and compression, off-peak throttling, and application-aware granular recovery (e.g., mailbox recovery for Exchange, database level recovery for SQL, and Item Level Recovery (ILR) for SharePoint). Azure Backup supports System Center Data Protection Manager integration for advanced management and reporting. (Learn about Progent's Microsoft Azure planning and cloud integration consulting services.)

Backup Exec ConsultingBackup Exec from Symantec has evolved for three decades and is among the most popular backup solutions for home and small business environments. The current version of Backup Exec provides disk or tape backup and can restore files, folders, individual emails, or entire servers. Special agents are available for point-in-time recovery of Exchange, Microsoft SQL Server, and Oracle databases as well as SharePoint and Active Directory applications and virtual guests based on Windows Hyper-V or VMware. Backup Exec also supports Linux, UNIX, and Mac clients. An easy-to-use administration console simplifies the process of setting up backups, managing backup policies, performing restores, and deploying virtual machines for fast disaster recovery.

BackupAssist ConsultingBackupAssist is a low-cost software package for scheduling, managing, and monitoring backups of Microsoft Windows Server and Windows Small Business Server (SBS) products. Designed for small and midsize businesses, BackupAssist allows local or remote backups of complete servers or individual files and supports physical and virtual environments. Supported storage includes Windows-compatible tape, Iomega REV devices, internal or external hard drives and optical disks, NAS and SNAP network storage, and any remote machine that can act as an FTP server. BackupAssist includes a restore console with an easy-to-use search feature for recovering files. Snap-ins are available for Exchange Server, SQL Server, Hyper-V, and Rsync.

HP Data Protector ConsultingHP Data Protector (previously called Openview Storage Data Protector) is an enterprise-class backup/recovery solution that supports physical, virtual and cloud-based environments powered by Windows, Unix, and Linux. Virtual platforms supported include VMware, Windows Hyper-V and Virtual Server, Citrix XenServer, and HP Integrity Virtual Machines. Advanced federated data deduplication reduces storage costs, improves performance and availability, and conserves bandwidth for multi-site architectures. Used in conjunction with the HP StoreOnce backup appliance, Data Protector can deduplicate to any application source, backup server, or target device independent of operating system. With the Granular Recovery Extension (GRE) for SharePoint 2010, Microsoft SharePoint administrators can restore an individual or an entire folder without leaving SharePoint.

CrashPlan ConsultingCrashPlan offers free entry-level software for on-premises backup as well as a line of affordably priced web service packages for continual or scheduled online backup for Mac, Windows, and Linux environments. CrashPlan is designed primarily for households and small office environments and is especially popular in the Apple Mac market. In a Windows environment, CrashPlan can transparently back up locked and in-use files via Microsoft's Volume Shadow Copy technology. For Mac environments, CrashPlan allows you to back up any networked drives accessible from the Desktop.

Double-Take Software ConsultingDouble-Take Software offers a line of economical products that allow small organizations to protect critical Windows-based applications such as Exchange, Microsoft SQL Server, and SharePoint. Double-Take products work with Windows Hyper-V and VMware and also support Windows Server clusters to increase network availability and reduce recovery time. Double-Take Backup lets you perform on-demand recoveries to server hardware that is different from the original server, or between virtual and physical servers. Double-Take Availability allows you to configure failover clusters without shared storage or geographic restrictions, reducing the vulnerability of Windows-based clustering to single-point failure. For more information about Double-Take and to find out how Progent can help you deploy and maintain this platform, see Progent's Double-Take support services.

MozyPro ConsultingMozy is a web backup service operated by VMware that focuses on the home and small office markets by providing automated online backup and on-demand data recovery for Mac and Windows systems. MozyPro is the advanced version of this online service and offers small businesses centralized management of multiple systems via a web-based administrative console. MozyEnterprise includes Active Directory integration. Mozy is particularly popular in the Mac market and offers an application for iPhone and Android smartphones that allows you to send files protected by Mozy as an email attachment or view any protected files that are in a format supported your smartphone.

Retrospect for Macintosh ConsultingRetrospect for Macintosh builds on a 20-year history of affordable Mac backup and now offers network backup of Mac, Windows, and Linux computers. Current versions of Retrospect feature data deduplication to cut storage costs and bandwidth utilization plus cloud-based storage capability for any Internet-connected storage configured for WebDAV access. A new 64-bit Mac client supports OS X Lion and provides enhanced security with 256-bit AES encryption, reportedly doubles the performance of previous versions, and allows users to run on-demand backups from their desktops. Integrated Growl notifications alert users when backup operations are initiated or finished.

Apple Time Machine ConsultingTime Machine is an automatic backup utility included with Apple's Mac OS X from the Leopard (10.5) version onward and works with Apple's wireless Time Capsule device as well as with directly-connected hard drives or partitions. Time Machine transparently archives hourly backups for a day, daily backups for a week, and weekly backups for as long as there is space. When the backup volume is full, Time Machine automatically deletes the oldest weekly backup. In order to conserve storage and bandwidth, Time Machine copies only files that have changed since the last backup. Users can perform point-in-time system recovery or file-level recovery.

vSphere Data Protection ConsultingVMware Data Recovery (VDR) is VMware's first-generation backup solution for small businesses. A VDR backup appliance supports up to 100 virtual machines (VMs), operates transparently, and offers deduplication to remove redundant data. Integration with VMware vCenter Server enables centralized scheduling and allows virtual machines to be backed up when they are moved using VMware VMotion or DRS. Backups can be stored on any virtual disk supported by VMware ESX/ESXi including storage area networks (SANs), network attached storage (NAS) devices, or Common Internet File System (CIFS) based storage such as SAMBA. vSphere Data Protection (VDP), which replaces VDR, is a backup/recovery solution based on EMC Avamar technology. VDP offers more efficient deduplication and permits agentless VM backup.

Oracle Solaris FLARs ConsultingSolaris FLARs backup/restore technology allows you to create system snapshots known as Oracle Solaris Flash archives (FLARs). These snapshots can include the operating system, updates, and application software. Oracle Solaris FLARs can be rapidly deployed or restored to any server as long as it has the same processor architecture. Because of the speed with which they can be deployed, FLARs are a popular way to install Oracle Solaris from a pre-built image as well as for implementing patches or performing disaster recovery. Current versions of Oracle Solaris support the ability to install from a ZFS Flash Archive as well as a UFS FLAR.

How Progent Can Help You Maintain or Create a Backup/Restore Solution
Progent's nationwide team of online support engineers includes consultants with expertise in Windows, Linux/UNIX, and Mac environments and familiar with popular backup applications and services, including many legacy products which no longer have vendor support. Progent can help businesses of any size objectively evaluate the effectiveness of their existing data protection solution, provide technical support for their current system, build the business case for moving to a new platform or modifying their backup architecture or procedures, and plan and manage upgrades or migrations. Progent can provide the services of world-class network experts, such as Cisco-certified CCIE engineers, to help you build and maintain an efficient network infrastructure for your backup/restore solution, and also offers the help of certified data security consultants and disaster recovery/business continuity planning experts to help you design a backup/restore solution that meets your business needs and stays within your IT budget.

Support for Migrating to a New Backup/Restore Solution
Because of the diversity of technologies involved in various backup/recovery products, many of them proprietary and/or outdated, moving to a new system can be complex and requires the breadth of knowledge available only from an IT support firm with extensive experience in a wide variety of platforms. Progent has the experience and technical scope needed to help clients understand the technical risks and business benefits of migrating to a new backup platform and can help you plan and execute a move to a solution that adds significant business value to your information network. Progent's experience with mixed-platform environments can be especially helpful for companies whose backup systems have evolved piecemeal over the years or who are undergoing consolidations, acquisitions, or operating system upgrades.

Additional Zero-Downtime Solutions Provided by Progent's Consultants
Progent's Microsoft and Cisco-certified consultants can assist you to design an affordable, high-availability network that resolves key challenges encompassing a wide array of infrastructure solutions and operations such as:

Business Continuity Planning
Progent's disaster recovery engineers can show you how to create a workplace recovery strategy that will allow you to resume IT functionality in case of an information system catastrophe. Progent can assist you to develop a comprehensive disaster recovery strategy that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized engineers can also help you create an affordable, fault-tolerant network solution that addresses availability issues covering a wide array of infrastructure technologies and processes. For details, visit Workplace Recovery Expertise.

High Availability Internet Access
Progent's Cisco-certified network professionals can show you how to build an affordable, fault tolerant Internet connection architecture that can deliver non-stop Internet access through a broad array of fault tolerant Internet access solutions including fault tolerant BGP, transparent fail-over, and redundant ISPs. Progent can provide CCIE engineers to help you utilize the most advanced technology for 24x7 Internet connections to implement a cost-effective, fully redundant Internet interface with automatic failover and other features to create non-stop Internet connections. For details, see 24x7 Internet Connectivity Architecture.

Server Virtualization
Virtualization technology is a key part of any current disaster recovery solution. Virtual servers can be provisioned, updated, replicated, and restored rapidly and easily, providing a level of versatility for achieving high-availability impossible to match with traditional physical servers. Progent can help you to design and deploy a virtual server solution powered by Windows Hyper-V, which incorporates advanced business continuity features such as online system backup and live migration. Microsoft Windows Hyper-V can eliminate much of the time required for scheduled maintenance, switching to hot backup sites, and restoring normal network functions. For more information, see Microsoft Windows Hyper-V Virtualization Consulting Services.

Windows Server 2012 Failover Clustering
Microsoft Windows Server 2008 R2 brought enterprise-class fault tolerance and system recovery to Microsoft's failover clustering platform. Microsoft Windows Server 2012 R2 builds on this technology and delivers significant new and enhanced features that offer increased expandability, better storage uptime for server applications, easier administration, faster failover, and additional options for architecting clusters. For details, visit Windows Server 2012 R2 Failover Clustering Consulting Services.

Microsoft Windows Server 2012 R2 Failover Clusters
The cluster feature set incorporated into the Datacenter and Enterprise versions of MS Windows Server 2012 R2 has been radically redesigned to simplify the deployment, setup, and management of server clusters that offer improved levels of system availability, protection, efficiency, and flexibility. New or enhanced features include cluster verification, easier setup and deployment, unified cluster management, redesigned cluster architecture for increased availability, better security and quorum structure, elimination of failure points, greater storage and RAM capacity, and improvements for multi-site clusters. For details, go to Windows Server 2012 R2 Clustering Consulting.

High Availability Load Balancing
Progent offers high availability load balancing consulting that addresses system load balancing, load balanced programs, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. High availability load balancing products for which Progent can provide consulting services include Windows 2003 and 2008 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS. To read more, go to Fault Tolerant Load Balancing.

Fault Tolerant Data Centers
Progent's Data Center professionals can show you how to find high availability data centers that meet the specific needs of your company. High availability colocation sites are especially appealing to small and mid-size organizations due to of their low cost and simplified logistics in comparison to taking a do-it-yourself approach. Attempting to design an in-house data center with even a minimum degree of fault tolerance is too costly for most small businesses. Progent is ready to show you how to reap all the benefits of high-availability colo centers by providing a complete range of consulting and maintenance services. To learn more, see Fault Tolerant Internet Data Centers Expertise.

High-Availability Interoffice Networking
Progentís branch office connection engineers can help companies achieve non-stop multi-site connectivity through fully redundant system architectures with transparent failover. Progentís Cisco-certified CCIE network engineers can design and deploy ultra-reliable Inter-office connections supported by zero-downtime EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers affordable 24x7 interoffice networking. To read more, go to Failsafe Inter-office Networking.

Microsoft System Center Data Protection Manager (SCDPM) Data Recovery Consulting Services
Progent's expert Microsoft System Center Data Protection Manager support professionals can help your company to develop a practical workplace recovery plan, design a cost-effective high-availability IT architecture, install a Microsoft SCDPM-based recovery solution, thoroughly test your DPM system, train your IT personnel or regular service providers how to maintain Microsoft SCDPM, or provide extensive IT outsourcing services including off-site hosting of SCDPM machines in Progent's secure data center. To learn more, visit Microsoft SCDPM Consulting.

Managed Offsite DPM-based Backup Service
Progentís affordably priced Offsite DPM-based Backup Service Package combines the advanced capabilities of System Center Data Protection Manager with the state-of-the-art security facilities of the QTS (formerly Herakles) Data Center in Sacramento to provide ongoing, transparent backup for up to 2.5 Terabytes of critical data from one or more of your Windows-powered servers. Progent's managed service offering includes all configuration, management, and tracking required for a complete offsite data backup solution. For details, see Fully Managed Offsite DPM-based Backup Service.

Consulting for Double-Take Solutions for Backup/Restore
Double-Take publishes a family of products intended to deliver small companies a variety of cost-effective solutions for replicating and recovering business-critical workloads including Exchange Server, Microsoft SQL Server, Blackberry, and SharePoint. Progentís disaster recovery planning consultants have in-depth experience integrating Double-Take products into small company IT systems to create a high state of fault tolerance and disaster recovery capability at an affordable price. For details, see Consulting for Double-Take Software for Data Backup.

CRISC-qualified IT Risk Mitigation
The CRISC program was established by ISACA in 2010 to verify an IT professional's skills to design, deploy, and support IS controls to mitigate network risk. Progent can provide the expertise of a CRISC-certified consultant to help you to create and execute a business continuity plan based on leading practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and IT budget. For details, go to CRISC-qualified network risk management experts.

Why Pick Progent for Disaster Recovery/Business Continuity Planning Solutions?
Because Progent is a Microsoft Gold Certified Partner and offers specialized application consulting for a broad variety of small business software programs, Progent is able to assist clients to arrive at efficient IT solutions that optimize the business value of your IT network. As a Registered Partner for Cisco, Progent can provide the support of certified consultants and specialists with expertise in architecting, implementing and supporting infrastructure environments built on Cisco technology. The depth of Progent's technical experience and Progent's appreciation for the requirements of small companies make Progent a great resource for creating and running an affordable, dependable information system.

How to Contact Progent's Engineers for Disaster Recovery Solutions Support
If you wish to get in touch with Progent about technical support for business continuity solutions, call 1-800-993-9400 or see Contact Progent.
















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