Microsoft Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, in the trenches of network service, executing a wide range of technical tasks for a large array of businesses. Every Progent consultant shares a proven set of leading practices that are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only expert technical skills, but also a consultant with field-tested approaches for using computer knowledge to fix real-world network problems rapidly.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progentís team of network consultants is made up of among the most accomplished Microsoft and Cisco experts in the industry. Averaging more than 10 years of professional experience for each engineer, Progent's Microsoft certified experts bring a proven set of methods for resolving technical issues, managing projects, and delivering consulting support. The technical depth of Progent's support staff enables Progent to offer your company a consulting expert with tested skills and an effective technique for finding quick and affordable network solutions.

  • Problem Escalation Through Teamwork
    When appropriate, Progent relies on a group approach to solving the most difficult technical problems. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco certified professionals, Progent can rapidly and cost-effectively solve even the most challenging issues. Working with hundreds of clients and completing thousands of sophisticated deployment and configuration jobs every year gives Progent a special perspective on which techiques work and which ones do not. Complex software interactions are a minefield for even the most talented engineers unless they have an extensive and diverse history in real-world experience with a wide variety of technologies.

  • Company-wide Standards for Best Practices
    Progent has used the combined background of its top engineering staff to create an in-house, corporate-wide collection of leading practices intended to ensure timely, affordable solutions of information technology issues and to track and optimize customer satisfaction. These practices include a strong emphasis on client communication and support recording. Progent's Founder and President, Les Kent, has a 25-year track record of successful technology consulting, corporate management, sales and marketing, and operations. Progent's company-wide best practices are significantly influenced by Mr. Kent's experiences developing challenging technical solutions while acting as a network designer, software developer, task manager, implementation expert and diagnostic engineer.

  • Ongoing Training
    As a certified partner with Microsoft, Progent ensures that staff consultants participate in ongoing technical and best-practices education that contains important lessons and procedures for new product integration that have been developed from the experience of hundreds of thousands of technical professionals worldwide. This promotes continually more efficient provision of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system provides detailed records for all provided support. Each authorized Progent staff consultant has complete availability of all the specifics of support provided by any staff member to every customer. This database of issues and solutions, plus false alarms and missteps, is organized as an easily searchable internal information store that enables Progent's consultants to communicate their experiences corporate-wide so that the general effectiveness of Progent's support grows over time. This database also reduces your reliance on a single engineer by allowing one Progent expert to pick up where another stopped while minimizing hours wasting getting up to speed on your information system setup. An additional advantage of Progent's service documentation database is that your business can more smoothly handle network support duties in house if it appears economical to do so, or you can move to another consulting firm if you become dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major projects, Progent engineers use the Microsoft Solutions Framework methodology for delivering service. Microsoft Solutions Framework separates major initiatives into distinct and manageable phases that reduce the risk of a project getting out of control. Each step builds a strong foundation for the completion of following phases. Design and integration requirements are identified at the start of the project continuum so problems can be pi pointed and resolved before customer producivity is impacted. In addition, this prevents expenses from going through the roof due to unexpected problems during large scale deployment. All project components are documented to create a comprehensive description of technical services provided and to help in ongoing system support.

  • Access to External Support Databases
    As authorized support partners of Microsoft and Cisco, Progent has access to the industry's most extensive technical knowledge bases and resource pool. Some of the most powerful technical databases accessible by Progent's consultants are the operational leading practices built into the assorted Management Packs published by Microsoft and other vendors for use with Microsoft Operations Manager, the proactive network monitoring platform used as the foundation of Progent's IT outsourcing and network monitoring packages. Management Packs (MPs) contain specially built scripted rules that can react to events, performance margins, and warnings monitored by Microsoft Operations Manager. MPs can also give expert advice on how to deal with certain issues by automatically finding appropriate technical notes from the vast Microsoft Knowledge Base.
For additional information concerning Progent's network service packages, refer to Progent's Network Service Outsourcing Datasheets, downloadable in Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.
















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