Microsoft Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of IT support, performing a wide variety of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This means that you get not just expert IT help, but also a support engineer with proven methods for applying computer knowledge to repair real-world network problems quickly.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progentís staff of network engineers is made up of some the most experienced Microsoft and Cisco experts in the industry. Averaging more than 10 years of professional experience per engineer, Progent's Microsoft certified experts bring a tested set of methodologies for resolving network issues, planning projects, and delivering professional services. The technical scope of Progent's engineering team allows Progent to provide your business a consulting expert with tested skills and an effective approach for finding quick and affordable IT solutions.

  • Problem Escalation Through Teamwork
    When appropriate, Progent utilizes a group approach to solving the most difficult network problems. By leveraging hundreds of person-years of experience from Progent's Microsoft and Cisco certified experts, Progent can rapidly and cost-effectively handle even the most challenging issues. Working with hundreds of customers and completing thousands of complex implementation and configuration projects annually offers Progent a special perspective on which techiques succeed and which ones do not. Subtle software interactions are a minefield for even the most skilled engineers unless they bring an extensive and diverse background in hands-on experience with a wide variety of technologies.

  • Company-wide Standards for Best Practices
    Progent has incorporated the combined background of its senior consulting staff to create an internal, company-wide set of best practices designed to ensure fast, cost-effective solutions of information technology problems and to track and maximize customer approval. These methodologies include a powerful emphasis on customer communication and support recording. Progent's Founder and CEO, Les Kent, has a 35-year track record of successful technology consulting, corporate management, marketing, and operations. Progent's company-wide best practices are strongly influenced by Mr. Kent's background creating complex technical solutions while working as a system architect, program developer, task manager, implementation expert and diagnostic engineer.

  • Ongoing Training
    As an authorized partner with Microsoft, Progent makes sure that staff engineers participate in continued product and methodology education that contains important lessons and procedures for new product integration that have been gleaned from the experience of thousands of computer experts worldwide. This results in increasingly effective provision of services to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system provides detailed records for all delivered support. Every Progent team consultant has full availability of the details of services delivered by any engineer to each customer. This history of issues and solutions, as well as false alarms and missteps, is arranged as readily searchable internal information store that allows Progent's support professionals to share their knowledge corporate-wide to ensure that the general efficiency of Progent's support expands over time. This support history also eliminates your reliance on a single consultant by allowing one Progent expert to take up where another stopped while minimizing time spent getting ramped up on your information system setup. An additional advantage of Progent's support reporting system is that your business can more smoothly handle network management services in house if it becomes economical to do so, or you can move to a different IT outsourcing firm if you become unhappy with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For larger initiatives, Progent consultants follow the Microsoft Solutions Framework model for delivering service. Microsoft Solutions Framework breaks down major initiatives into discrete and manageable phases that minimize the risk of a project getting off track. Each phase builds a strong base for the success of following phases. Planning and integration requirements are defined early in the project cycle so difficulties can be pi pointed and dealt with before customer workflow is impacted. In addition, this keeps costs from skyrocketing due to unexpected crises during large scale roll outs. All project components are recorded to create a detailed database of technical services provided and to help in continuing network maintenance.

  • Access to External Support Databases
    As certified consulting partners of Microsoft and Cisco, Progent has access to the world's largest technical databases and resources. Among the most helpful technical knowledge bases available to Progent's engineers are the industry best practices incorporated into the assorted Management Packs published by Microsoft and third parties to be used in conjunction with Microsoft Operations Manager, the proactive server monitoring software used as the foundation of Progent's IT outsourcing and network monitoring packages. Management Packs consist of custom built scripted rules that can react to events, thresholds, and alerts tracked by Microsoft System Center Operations Manager. MPs can also provide expert suggestions on how to deal with specific problems by programmatically finding appropriate articles from the extensive Microsoft support database.
For detailed information concerning Progent's IT support outsourcing, refer to Progent's IT Support Outsourcing and Network Monitoring Datasheets, downloadable in Adobe Acrobat format for convenient printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.
















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