Microsoft Consulting Best Practices
Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, at the forefront of network service, executing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to solve actual network problems quickly.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progentís staff of IT consultants is made up of some the most accomplished Microsoft and Cisco professionals in Northern California. Averaging more than a decade of real-world experience for each engineer, Progent's Microsoft qualified experts bring a proven set of methods for resolving technical problems, planning projects, and providing consulting services. The technical depth of Progent's engineering staff allows Progent to offer your business a consulting expert with tested ability and an effective approach for delivering fast and affordable IT solutions.

  • Problem Escalation Through Teamwork
    When appropriate, Progent relies on a team approach to solving the most difficult network problems. By aggregating hundreds of person-years of experience from Progent's Microsoft and Cisco certified professionals, Progent can quickly and efficiently solve even the most challenging issues. Consulting with hundreds of customers and performing thousands of sophisticated deployment and configuration jobs annually offers Progent a unique perspective on which approaches succeed and which don't. Complex software interactions are a minefield for even the most talented engineers unless they bring an extensive and diverse background in hands-on work with a wide variety of technologies.

  • Company-wide Standards for Best Practices
    Progent has used the combined background of its senior consulting personnel to develop an in-house, corporate-wide collection of leading practices intended to ensure fast, affordable resolutions of technical issues and to measure and maximize client satisfaction. These methodologies include a powerful emphasis on client communication and services documentation. Progent's Founder and President, Les Kent, has a 25-year background of successful network consulting, business management, marketing, and administration. Progent's company-wide best practices are significantly driven by Mr. Kent's experiences creating complex technical solutions while acting as a network designer, software developer, task manager, deployment professional and diagnostic engineer.

  • Ongoing Training
    As a certified partner with Microsoft and Cisco, Progent ensures that in-house consultants undergo continued product and methodology training that includes valuable lessons and procedures for technology integration that have been gleaned from the practice of thousands of technical professionals worldwide. This results in increasingly efficient provision of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system offers comprehensive documentation for all provided services. Every Progent staff member has full access to the specifics of services provided by any engineer to each client. This record of problems and resolutions, plus false alarms and miscues, is organized as readily searchable in-house information store that enables Progent's consultants to share their experiences corporate-wide so that the overall efficiency of Progent's consulting services expands continuously. This support history also eliminates your reliance on an individual engineer by allowing any Progent consultant to pick up where another left off while minimizing hours wasting getting ramped up on your network environment. Another benefit of Progent's service reporting database is that your business can more easily take on network management duties internally if it appears economical to do so, or you can migrate to another consulting company if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent engineers use the Microsoft Solutions Framework (MSF) model for providing support. MSF breaks down projects into distinct and manageable components that reduce the chance of a project getting off track. Every step builds a solid foundation for the completion of later phases. Planning and integration issues are defined at the start of the project cycle so difficulties can be pi pointed and resolved before client workflow is impacted. In addition, this prevents expenses from spinning out of control because of unexpected crises during large scale roll outs. All phases are documented to build a detailed database of technical services provided and to assist in continuing network support.

  • Access to External Support Databases
    As authorized support associates of Microsoft and Cisco, Progent has the benefit of the world's most extensive technical knowledge bases and resource pool. Some of the most powerful support knowledge bases accessible by Progent's engineers are the operational leading practices incorporated into the various Management Packs created by Microsoft and other vendors for use with Microsoft Operations Manager, the automated server monitoring platform used as the foundation of Progent's IT outsourcing and network monitoring packages. Management Packs (MPs) consist of custom designed scripted rules that can respond to events, thresholds, and warnings tracked by Microsoft System Center Operations Manager. Management Packs can also give valuable suggestions on how to deal with certain problems by automatically finding appropriate technical notes from the vast Microsoft Knowledge Base.
For more information about Progent's network support packages, check out Progent's IT Support Packages Datasheets, available in Adobe Acrobat files for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.

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