Microsoft Consulting Best Practices
Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, in the trenches of network support, executing a broad range of IT projects for a large array of clients. Every Progent support professional shares a proven collection of leading practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for using technical knowledge to solve real-world network problems efficiently.

Key features and benefits of Progent's best practices include:

  • Individual Experts
    Progentís team of network engineers is composed of some the most accomplished Microsoft and Cisco professionals in the industry. With more than 10 years of real-world background for each consultant, Progent's Microsoft qualified experts offer a tested set of methods for resolving technical problems, managing projects, and providing professional services. The technical scope of Progent's support staff enables Progent to offer your business a consulting expert with task-relevant ability and an efficient approach for finding fast and affordable network solutions.

  • Problem Escalation Through Teamwork
    When appropriate, Progent utilizes a group approach to solving the most difficult network issues. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco certified professionals, Progent can rapidly and cost-effectively solve even the most vexing problems. Consulting with hundreds of customers and completing thousands of sophisticated implementation and integration jobs every year offers Progent a unique view on which approaches succeed and which ones do not. Complex software compatibility issues are a potential trap for even the most skilled consultants unless they have an extensive and varied background in hands-on work with a broad range of technologies.

  • Company-wide Standards for Best Practices
    Progent has incorporated the aggregate background of its top consulting personnel to create an in-house, company-wide collection of leading practices designed to promote fast, affordable resolutions of information technology issues and to track and optimize customer satisfaction. These methodologies include a powerful focus on customer communication and support documentation. Progent's Founder and CEO, Les Kent, has a 25-year track record of successful network consulting, corporate management, marketing, and administration. Progent's corporate-wide best practices are significantly influenced by Mr. Kent's background creating complex information technology solutions while working as a network designer, software developer, project manager, deployment professional and troubleshooter.

  • Ongoing Training
    As a certified partner with Microsoft and Cisco, Progent ensures that staff engineers undergo ongoing technical and methodology training that includes important information and methods for new product integration that have been developed from the experience of thousands of computer professionals worldwide. This results in continually more effective provision of services to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's highly evolved service reporting system provides comprehensive records for all delivered support. Each Progent team consultant has complete availability of the specifics of support provided by any engineer to each customer. This history of problems and resolutions, as well as false alarms and miscues, is arranged as readily searchable internal information store that enables Progent's consultants to communicate their knowledge company-wide to ensure that the general efficiency of Progent's consulting services expands continuously. This database also eliminates your dependence on an individual consultant by making it possible for one Progent expert to take up where another stopped while saving hours spent getting familiar with your information system setup. An additional benefit of Progent's service documentation system is that your business can more smoothly take on network management duties internally if it becomes cost-effective to do so, or you can move to another IT outsourcing company if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major projects, Progent consultants follow the Microsoft Solutions Framework (MSF) methodology for providing support. Microsoft Solutions Framework divides major initiatives into discrete and manageable components that minimize the risk of a project getting off track. Every step creates a strong base for the completion of later phases. Design and integration issues are identified early in the project cycle so difficulties can be anticipated and resolved before customer workflow is disrupted. This also keeps costs from going through the roof due to unforeseen problems during major deployment. All phases are recorded to build a detailed description of technical services provided and to assist in ongoing network support.

  • Access to External Support Databases
    As authorized support partners of Microsoft and Cisco, Progent has access to the world's largest information technology knowledge bases and resource pool. Some of the most powerful technical knowledge bases available to Progent's consultants are the operational best practices incorporated into the assorted Management Packs published by Microsoft and other vendors to be used with Microsoft Operations Manager, the automated server monitoring platform that is the foundation of Progent's IT outsourcing and network monitoring packages. Management Packs (MPs) contain custom designed scripted rules that will react to events, thresholds, and alerts monitored by Microsoft System Center Operations Manager. Management Packs can also provide valuable advice on how to handle certain issues by programmatically finding relevant articles from the vast Microsoft support database.
For more information concerning Progent's IT support packages, refer to Progent's Network Support Outsourcing and Network Monitoring Fact Sheets, downloadable in Adobe Acrobat files for convenient printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about consulting services for your small business network, call 1-800-993-9400 or visit Contact Progent.

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