Blackberry from Research In Motion
BlackBerry wireless handheld devices from Research in Motion are one of today’s most popular solutions for maintaining location-independent connectivity to email, scheduling, web-based applications, and other critical business information. As the complexity of small business networks has increased, and as the demand for enterprise-class security, reliability, and recoverability has become the norm for companies of any size, successful deployment and maintenance of BlackBerry technology has grown more challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses often turn to outside consulting experts who specialize in BlackBerry integration and support.
Progent offers the services of BlackBerry-certified professionals who can help small organizations plan, manage, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the need for an in-house BlackBerry expert and reducing the cost and hassle of maintaining a mobile workforce. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote service delivery model, provides small businesses with a budget-friendly solution for incorporating BlackBerry technology seamlessly into their information network.
Progent's consultants can help you with Microsoft SQL Server configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you migrate from previous versions of Blackberry and Microsoft software, set up easy-to-use administration tools so you can track and manage BlackBerry devices throughout your company, recommend security policies that make sense for your business, customize wireless applications, and ensure that your network infrastructure is properly designed to accommodate your Blackberry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be recovered quickly and safely.
BlackBerry Enterprise Server Consulting and Technical Support
The BlackBerry Enterprise Server (BES) gives businesses a centralized and secure mechanism for incorporating BlackBerry smartphones into their messaging, collaboration, and application infrastructure. BES enables mobile BlackBerry users to access Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize handheld BlackBerry devices with desktop workstations to ensure data consistency for applications such as calendars, contact lists, tasks, notes, instant messaging, and custom business software. BlackBerry Enterprise Server's support for Microsoft Exchange provides users of BlackBerry smartphones with push-based access to Exchange email and to IM-enabled applications via Microsoft Office Communications Server and Microsoft Lync Server 2010 integration.
Progent's BlackBerry-certified consultants can help you plan, implement, and troubleshoot BlackBerry Enterprise Server so that you maximize the productivity of BlackBerry users, simplify the administration of a BlackBerry environment, and reduce the cost of supporting a mobile workforce.
How Progent's BlackBerry Certified Experts Can Help You Manage and Support Your BlackBerry Solution
Progent can provide a seasoned support expert who has earned certifications from Research in Motion in all major areas of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server. These certifications and their associated practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can show you how to perform basic technical functions such as configure BlackBerry smartphones and BlackBerry Desktop software, add e-mail addresses to the BlackBerry Internet Service, set up account settings, configure e-mail filters and auto-signature, modify user accounts, update BlackBerry smartphones, send service books, and configure BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can also help you troubleshoot a broad array of issues associated with synchronization, device detection, email reconciliation, web browsing, wireless connectivity, Instant Messaging, desktop software installation, and Desktop Redirector.
As a leader in providing nationwide remote support for small business networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support costs at a minimum and, by resolving problems quickly, maximizes the productivity of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize tools and resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), BlackBerry Utilities, and BESMon to perform critical tasks including resolving enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, implementing over-the-air software loading and configuration, installing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup/restore processes.
Progent's BlackBerry consultants can also help you use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and to implement appropriate security options.
Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you optimize your existing Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, MAPI, firewalls, proxy servers, TCP/IP, DMZ, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, configure the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, configure SNMP traps for alerts, and generate reports based on SNMP results.
Progent's certified BlackBerry consultant can support your BlackBerry solution in a variety of environments that can include Windows Server 2000, 2003 or 2008 platforms; Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, MSDE 2000, Microsoft SQL Server, and BlackBerry Enterprise Server. Progent's BlackBerry Certified System Administrator can show you how to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server Resource Kit (BRK), BlackBerryDBBackup, BlackBerry Enterprise Server log files, Performance Calculator, Microsoft SQL Server Enterprise Manager, SNMP, and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you design, deploy, test, troubleshoot and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs analysis, solution design, deployment planning and implementation, performance optimization, creation of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to create a mobile wireless solution that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, help you determine which management model and hardware requirements meet your needs, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so that you can make informed choices concerning alternatives for software versions, processors and storage, network architecture, and application configuration.
To optimize system protection, Progent's BlackBerry expert can help you select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA, CISSP, GIAC and CISM certified security engineers to perform company-wide network security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry environment.
Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
In order to get in touch with Progent about technical assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or e-mail wireless-help@progent.com.
