California Computer Consultant

If your California company is located beyond the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your nearby computer network support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unstable or causing wasted time due to technical issues going unresolved for too long. Progent’s group of network engineers average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a broad range of clients. This means you get not just the technical competency needed for the job, but an expert with demonstrated methods for applying that expertise to provide affordable network solutions.

Broad and In-depth Experience with Office Networks
Progent’s team of sixty+ networking consultants means customers benefit from the leverage of 800 years of cumulative experience and shared information base to fix the most troublesome IT problems. Progent has the know-how to find fixes quickly and deliver them cost effectively.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the highest tier of companies that work closely with Microsoft, have demonstrated technical expertise, and have verified client references. Gold Certified Partners must maintain large staffs of IT experts who have completed extensive certification testing. Gold Certified Partners are provided access to exclusive support and training programs from Microsoft and early exposure to beta software for training and study purposes.

Immediate Support for Urgent Issues
With Progent’s remote support services, you can get immediate support for problems that are causing wasted productivity without the long wait for an on-site service technician. For day-to-day administration work, Progent’s online support engineers can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.

Remote Network Administration
Remote support tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be performed remotely by Progent consultants. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.

VPN Access for Popular Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your computer network remotely without compromising system security.

In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft’s leading server platforms including Microsoft Windows 2003, Windows 2000, Windows NT, Exchange 2007 Server, Microsoft Exchange 2003, Exchange 5.5 and Exchange 2000 Server, and SQL Server 2000.

Full Portfolio of Security Assistance
Progent's certified security consultants can help you perform complete security audits, recover quickly from virus attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.

Sophisticated Remote Access Utilities
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most computer network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going training.

Experience with a Wide Range of Small and Mid-size Business Networks
Progent’s expert certified team members have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what technology solutions work and which ones don’t.

Detailed Service Documentation
Progent provides complete and detailed documentation of all support work to ensure clients don’t ever feel “captive” to their support provider. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.

Expert Wireless Consulting and Support
Progent’s Wireless Consulting Services offer small companies a fast, cost effective way to select and integrate the latest wireless technology. Few small organizations have in-house IT staffs with the expertise or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless technology makes it possible to offer expert consulting support for a broad range of wireless network applications.

VoIP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.

Web Site Development Services
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's consultants can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web Site design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide engineers who can you develop and deploy custom eCommerce solutions.

Development Services
Progent can provide expert software architects and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully developing both simple and complex application development projects for companies of all sizes.