For small company computer networks located throughout the state of California, Progent's Microsoft and Cisco certified technical team members can deliver remote phone assistance and troubleshooting to fix your computer system problems quickly and affordably. Progent has acquired enterprise-grade skills, sophisticated utilities, and support knowledge bases to troubleshoot and fix computer network problems while avoiding the high cost and delays normally associated with onsite technical service calls.

If your California small business is located outside of the larger metropolitan areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your nearby network systems support options may be limited in technical capability, or not available during a crisis. This results in a network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís team of field proven network engineers average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a large variety of technical tasks for a diverse range of clients. This means you obtain not just the technical expertise needed for the task, but a consultant with field proven methods for applying that expertise to deliver cost effective network solutions.

MySQL Database Application Development and Database Administration Support
Progent's MySQL application programmers and DBAs can provide affordable online DBA or application development support and can help businesses of any size to configure and support MySQL in a reliable IT environment that offers high levels of speed, expandability, and protection. Progent also has experience assisting companies migrate applications from Oracle to MySQL.

Configuration Manager 2016 Cloud Integration
Configuration Manager 2016 automates software deployment across multiple sites, centralizes compliance settings control, keeps track of network resources, protects against corporate data leakage, provides health reporting, enables secure end-user self service, and offers a single point of control for managing multi-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can assist your organization with any aspect of planning, installing, using and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity. Read about the entire ProSight portfolio of value-priced network management outsourcing services for small and medium-size businesses.

ProSight Network Audits for Evaluating Network Infrastructure Health
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable and safer Active Directory environment. Both versions also provide the long-term advantages of cutting-edge remote network monitoring and management technology. These advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. To learn more about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

Exchange 2016 Upgrade Support
Progent's certified Microsoft Exchange 2016 migration consultants can assist your business in all facets of your upgrade to Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Team Approach to Service and Technical Problem Escalation
Computer technologies have grown ever more sophisticated. In addition, most small office networks incorporate software and hardware from many different manufactures. This makes network integration and maintenance increasingly difficult. It is unfeasible for even the most experienced individual to have deep familiarity in all facets of information technology, or extensive practical experience in the thousands of hardware and software brands, models, and updates that small businesses include in their information networks. Progent utilizes a team methodology to network support and depends on subject matter experts to bring high-level skills when necessary to resolve the most intractable problems efficiently, at the lowest cost to your company.

Data Backup/Restore Expertise
Progent's backup experts offer consulting support for a wide array of utilities and services that provide solutions for protecting Microsoft Windows, Mac, and Linux servers and desktops as well as laptops and handhelds. Progent can help you with all major data protection products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability integration. Progent can also provide help with Acronis, MozyPro, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized organizations as a low cost and fully managed solution for reliable backup/disaster recovery.

Upgrade Support for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business experts offer remote and on-premises consulting services for companies of any size to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; configure high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you create and validate a security environment for your Skype for Business solution that meets regulatory standards.

MS Dynamics GP Programming and Support
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that improves cloud readiness, works with the most popular smart phones and tablets, allows one-time sign-on with Microsoft Azure AD, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants offer the broad knowledge and hands-on experience to resolve the critical IT and business issues associated with upgrading to Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will optimize the business value of your investment in this mission-critical product.

Comprehensive Documentation of Services Delivered
Progent provides complete and meaningful documentation of all service activity to ensure clients donít ever feel like a hostage to their IT service organization. Progent sends e-mail documentation of services shortly after finishing each service interaction, and also sends a hard copy along with monthly billings. Complete IT support documentation makes it less risky for customers to move to a new support organization or take on more service responsibilities in house. Good support documentation also provides IT managers the information needed to evaluate support services and develop better informed IT budgets.

After-hours Online Support
Progent's low-priced after-hours remote support program offers clients 24x7 access to remote support from Progent's TRC. Services available outside standard business hours include fixing issues with Windows servers, MS Windows desktop support, assistance with Microsoft Office programs, system backup/restore, and basic routing and switching help for Cisco networking products.

System Center Data Protection Manager (SCDPM) Support
System Center 2016 Data Protection Manager provides small and medium-size organizations automatic backup and simplified recovery capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware protection for key workloads like SQL Server, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with virtual machines running on Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consulting experts can assist you to design, deploy, administer, and troubleshoot an enterprise-wide backup/restore solution built around DPM 2016. Progent can help you to migrate from a previous version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can provide occasional expertise to help you through technical bottlenecks or deliver end-to-end project management or co-management services to help you finish your SCDPM 2016 deployment on schedule and within your budget.

Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent computer consultant for remote or onsite assistance in , call 1-800-993-9400 or go to Online Computer Help.

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