For business networks located anywhere in the state of California, Progent's Microsoft and Cisco qualified engineers can provide remote phone support and remote troubleshooting to solve your network problems fast and cost effectively. Progent has developed enterprise-class skills, sophisticated utilities, and support databases to troubleshoot and resolve network problems while avoiding the expense and delays associated with onsite service calls.

If your California business is located outside of the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local computer support options may be limited in technical capability, or not available during urgent situations. This can result in a network environment that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís team of field proven network consultants average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a diverse range of clients. This means you obtain not only the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to provide cost effective network solutions.

Microsoft Dynamics NAV Consulting
The latest version of Microsoft Dynamics NAV includes powerful innovations such as tailored Role Centers, enhanced business intelligence and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV consulting professionals offer custom programming, integration and debugging services to help you to get the most from Microsoft Dynamics NAV. Progentís engineers can show you how to integrate Microsoft Dynamics NAV ERP software to other services and applications. Also, Progent can assist you to create and analyze data warehouses so you can enhance your knowledge of your operations, acquire additional clients, refine your sales strategies, and form successful alliances.

Online Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center offers expert online support for Microsoft and Cisco-based environments anywhere in the U.S. Progent's certified engineers have the knowledge and experience to help you to analyze and solve complex network problems quickly and cost effectively. The scope of information technology expertise represented by Progent's staff of engineers allows them to escalate even the toughest problems to the right specialists as necessary. Whether you require one-time phone support and online repair or ongoing access to a Helpdesk Call Center, Progent's experts can provide your company with enterprise-level support without the cost and administrative hassle of maintaining a large in-house IT group.

Oracle DBA Services and Application Programming
Progent can provide the services of an Oracle certified consultant for Oracle database administration support or an Oracle application programmer for creating database applications. Progent's Oracle database administrators can help your business to simplify critical Oracle management activities such as database tuning, backup and restore processes, and database protection. Progent's Oracle application programmers can help your company to build, tune, enhance, or migrate Oracle applications using PL/SQL. Progent offers experience using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to tune current SQL code by utilizing Oracle's SQL Access Advisor.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given exclusively to the top tier of businesses that operate closely with Microsoft, have proven their IT skills, and have confirmed customer references. Gold Certified Partners are required to maintain large staffs of Information Technology experts who have undertaken comprehensive proficiency testing. Microsoft Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.

PC Desktop Consulting and Support Services
Progent's desktop support team can help you to install workstations, notebooks, or wireless communicators individually or help your business to plan and execute a large-scale move to a current version of an operating system or a new version of a key end-user application. Progent's Microsoft desktop specialists can install programs from Microsoft's Office suite of end-user software or Microsoft Dynamics accounting and customer relationship products on your workstations so they interact productively with other Microsoft programs, products from third-party vendors, SQL databases, and line-of-business solutions throughout your network. As an example, Progent can set up Microsoft Outlook on a workstation or laptop to match both the work profile of your employee and the protection policies of your business. Progent can in addition offer remote and on-site technical support for desktops.

Unified CM and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, operates as the foundation of Cisco's communications and collaboration solution. Unified CM and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating tightly with unified messaging applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can help with any aspect of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants offer affordable online assistance to assist your business to plan, configure, and fix any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you get past specific technical bottlenecks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid environments and can help you create or maintain a resilient, protected and scalable infrastructure that aligns with your computing model. Progent can also provide online or onsite training for individuals or groups to help manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the strategic value of your IT network.

Part-time Chief Information Officer Services
Progent can supply businesses with an IT management expert who can act as a part-time Chief Information Officer. This veteran technology officer can provide long-term direction to help your company to deploy appropriate IT products to enhance business operations so they align more closely with your business objectives. Your business can develop and implement a well thought out IT strategy without absorbing the cost of a full-time senior IT executive. Key tasks Progent's part-time CIO can carry out include growth strategies, planning IT budgets, building models for TCO and ROI, reengineering workflows, negotiating contracts with suppliers, establishing security standards, cash flow management, automating network management, computer desktop management solutions, software revision control, and disaster recovery/business continuity planning.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering along with synchronous replication to deliver fast, zero data loss disaster recovery between sites located as far as 185 miles away from one another. Progent can provide access to a NetApp MetroCluster consultant who can help you to design, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by providing help with procedures such as assigning disk pools, determining aggregate and plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, provisioning switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your DR system to prove adherence with information assurance standards and government mandates.

Security Vulnerability Assessment for Small and Mid-size Businesses
Progent has put together two ultra-affordable service packages intended to enable small companies to get an impartial network security assessment from a qualified security engineer. With Progent's External Security Inventory Checkup, a security expert administers a comprehensive test of your network from outside your firewalled perimeter to determine potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a certified security professional executes a system scan from an authorized computer within your company firewall to evaluate your exposure to inside assaults. Both security inventory services are set up and executed from a protected remote location.

VMware NSX Virtual Networking
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also permits non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the complete virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist your organization to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager and VMware NSX.

Fast and Economical Remote Support Nationwide
Progent has delivered online or onsite network consulting service to businesses in each state in the U.S. Many of these clients have shown their high regard for Progent in the form of testimonials to the quality of Progent's service staff. Take a look at Progent's customer testimonials to learn what people say about the quality of Progent's IT services

Azure Planning and Integration Consulting Services
Progent's Microsoft Azure cloud integration consultants can help you with any stage of Microsoft Azure integration such as requirements analysis, readiness assessment, solution design, pre-production testing, implementation, automated administration, performance tuning, license controls, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help your IT staff to set up and troubleshoot firewalls and VPN connections so your users can securely connect to Azure resources, and Progent's Microsoft Gold-certified consultants can assist you set up key Microsoft platforms to work in Azure including Windows Server, Exchange, SQL and SharePoint. Progent can also assist your organization to set up a hybrid environment that transparently integrates physical datacenters with Azure-based resources.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.

Talk to a Progent Computer Support Expert
To see how to get in touch with a Progent computer support expert for online or onsite help in , phone 1-800-993-9400 or go to Remote Network Help.














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