For small office network systems located anywhere in the state of California, Progent's Microsoft and Cisco certified professionals can provide phone help and troubleshooting to repair your network issues fast and affordably. Progent has acquired top-notch skills, software utilities, and support databases to troubleshoot and resolve IT problems while avoiding the cost and time delays associated with in-person technical service dispatches.

If your California small business is located outside of the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local computer network support choices may be limited in technical expertise, or not available during a crisis. This can result in a network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís team of seasoned network engineers average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a extensive range of clients. This means you get not just the technical know how needed for the job, but an expert with proven methods for applying that expertise to deliver excellent network solutions.

iPhone Integration
Progent's iPhone and iPad integration consultants offer affordable remote assistance to help your business to plan, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you get past occasional technical roadblocks or major engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you create or maintain a resilient, secure and scalable network infrastructure that aligns with your computing model. Progent also offers online and onsite training to show you how to manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the strategic value of your information system.

Cisco VoIP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, previously known as CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager apps that include Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, configure, manage and repair VMware vSphere and vCloud-based virtualization ecosystem for local networks, cloud environments, or hybrid deployments. Progent's VMware vSphere and vCloud consulting team can provide world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, fault tolerance, and application mobility.

Immediate Assistance for Urgent Issues
With Progentís emergency remote computer troubleshooting services, your company can receive instant assistance for problems that are causing lost productivity. Remote help eliminates the lengthy delay and increased expense required for in-person technical service. For typical administration tasks, Progentís online support consultants can complete most jobs within a few minutes of a request, rather than forcing you to live with a problem for hours for on-site help to show up.

Remote Support for Windows and Cisco-based Networks
Progentís Technical Response Center provides expert remote support for Microsoft and Cisco-based environments anywhere in the U.S. Progent's certified professionals have the experience to help you to analyze and resolve tough network problems quickly and affordably. The breadth of technical expertise offered by Progent's team of consultants allows them to escalate even the most challenging issues to the right specialists as necessary. Whether you need one-time phone support and remote troubleshooting or ongoing access to a Help Desk Technical Response Center, Progent's experts can provide your company with enterprise-level expertise without the cost and administrative hassle of maintaining a big internal IT organization.

Progent's Integration and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 introduces major enhancements in performance, scale, security, high-availability, BOYD integration, and integrated business intelligence. New features include PolyBase for processing relational and non-relational databases in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud-resident resources. Progent's Microsoft certified SQL Server 2016 consulting experts offer remote and on-premises support to assist businesses of all sizes to plan, implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.

ProSight Data Protection Services Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

Cost-effective Network Support Solutions
Many small businesses rely on poor metrics when searching for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take many times longer to perform the same job than an experienced Information Technology expert. As an example, charging a third less per hour, but taking three times as long for the same job is not a deal. Even worse, a poorly designed or implemented IT environment that is unstable and hard to administer or upgrade can cost a business many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States confirm the effectiveness of Progent's support model and the expertise of Progent's staff of engineers.

Collaborative Approach to Service and Problem Escalation
Computer networks have grown ever more sophisticated. At the same time, typical small office networks integrate products from many different suppliers. All this makes network integration and maintenance increasingly difficult. It is unfeasible for even the most experienced engineer to have deep knowledge in all aspects of computer technology, or extensive practical experience in the enormous range of products, versions, and revisions that small companies include in their IT systems. Progent utilizes a collaborative approach to computer consulting and depends on application experts to bring in-depth knowledge when needed to fix the most intractable technical issues effectively, at the least expense to you.

Response Time of Progent's Technical Response Center for Remote Computer Support
Progent's Technical Response Center (TRC) is committed to providing the highest quality of remote IT support services available for both emergency and non-critical problems. For emergency problems that affect many workers, crucial people, or a line-of-business application, the TRC is set up to engage in one hour or less. For standard problems, the TRC is committed to respond within two hours. In all cases, your ticket will be created quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will contact you regarding every resolved issue to confirm you are satisfied with the results and ready to close out the ticket. Find out more about Progent's TRC Customer Commitment.

Microsoft SharePoint Server Support
Progent's Microsoft-authorized Microsoft SharePoint Server 2010 specialists and Office SharePoint Server 2007 experts can help you rationalize the business justification for deploying the latest version of SharePoint Portal Server, advise you on the most sensible edition of Microsoft SharePoint for your application, provide setup and deployment services, help you to set up MS SQL Server as a back-end database, improve your network integrity, integrate your standard and customized application software to work with Microsoft SharePoint Server, develop a comprehensive security strategy that includes portal technology, and provide maintenance and Call Center support.

Talk to a Progent Computer Support Expert
To find out how you can access a Progent network support expert for online or on-premises assistance in , call 1-800-993-9400 or visit Remote Network Support.














© 2002- 2017 Progent Corporation. All rights reserved.