California Computer Network Consultant for Business IT Network Systems: Remote Consulting and Repair
For small office network systems located anywhere in the state of California, Progent's Microsoft and Cisco certified professionals can provide online assistance and troubleshooting to solve your computer system troubles quickly and affordably. Progent has developed world-class expertise, software tools and support knowledge bases to diagnose and fix computer network problems without the cost and delays normally associated with onsite service calls.
If your California company is situated outside of the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local network systems support options may be limited in skills, or unavailable during an emergency. This results in a office network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progent’s staff of field proven network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a large variety of technical projects for a diverse range of customers. This means you obtain not only the technical expertise needed for the task, but a consultant with demonstrated methods for applying those skills to provide excellent network solutions.
Broad and In-depth Expertise with Office Networks
Progent’s team of sixty+ network consultants means clients benefit from the leverage of 800 years of cumulative experience and shared knowledge base to repair the most vexing system problems. Progent has the know-how to find solutions quickly and deliver them cost effectively.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert consultants resort to untrained or inexperienced local resources for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
Phone Support and Remote Network Management
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your Information Technology budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and management overhead of maintaining a large in-house support organization.
Simple Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum support time. All consulting time is fully documented and invoiced to the actual minutes used.
Immediate Support for Urgent Issues
With Progent’s remote support services, you can get immediate assistance for problems that are causing lost productivity without the lengthy wait for an on-site service technician. For day-to-day administration tasks, Progent’s off-site support engineers can perform most jobs within minutes of a request, instead of requiring you to wait for hours or days.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest class of companies that work closely with Microsoft, have shown technical skills, and have verified client references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have completed extensive proficiency testing. Microsoft Gold Partners are provided access to exclusive support and training programs from Microsoft and early access to beta software for training and piloting purposes.
World-class Cisco Help from Expert CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.
Nationwide Remote Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center offers remote support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
VPN Access Support for Popular Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Linux Support Services and Linux/Windows Integration
If your business network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Windows-based servers, desktops and applications, Progent offers full-service IT outsourcing that allows you to concentrate on your area of high-value expertise.
Voice over IP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your network is optimized to support VoIP, help you select and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with technology from other vendors.
Detailed Documentation
Progent provides full and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support company. Progent sends email documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most IT support needs for businesses. While focused on supporting environments from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting products from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Web Development
If you want to revamp your company Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide engineers who can you create and deploy custom eCommerce solutions.
Expert Support for Internet Data Centers
Progent provides remote support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center worldwide. Progent’s long experience in working remotely with collocation data center environments allows us to help clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is running in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
Remote Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM so that your server support is proactive rather than reactive. By identifying potential issues before they cause downtime, system monitoring can keep your network environment free of stressful and costly service outages.
Progent's Mac and Windows support experts can help you integrate Apple Macintosh and Windows computers into cohesive networks with full sharing and collaboration support. Enabling efficient co-existence among a variety of servers and desktops powered by Apple OS X and Windows requires broad knowledge of and background with Mac and Microsoft technology. Progent's qualifications in Windows and Apple service makes it possible to offer expert support to companies that depend on these platforms to keep their competitive advantage.
Telecommuting Microsoft Consultant Telecommuting Job Contractor Job
Progent wants to hire full-time, results-oriented Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco accredited network consultants who have Cisco CCDP or CCIE certification; security professionals with CISSP or CISM or comparable security credentials; and high-end system architecture experts with a background in mobile solutions, wireless connectivity, high availability, business continuity, data protection, and virtual servers. Progent also is hiring employees to join Progent's staff of helpdesk support technicians and off-site troubleshooting experts. In addition, We are seeking experienced managers who can perform productively in our fast-paced, virtual office culture.
The open structure of Microsoft Dynamics Great Plains makes it possible to develop custom programs that offer all of the basic functionality of proven Microsoft Great Plains solutions but also meet the particular requirements of your company. With use of the Modifier included with MS Visual Basic for Applications, program designers can work with the most widely used development platform in the software industry to adapt Microsoft Dynamics Great Plains information views, create or modify business logic, define forms and reports, or expand interaction with Microsoft Office applications. Progent's expertise with Microsoft .NET tools, Microsoft SQL Server consulting, and programming experience with VBasic, XML and other software environments make it possible to write specialized line-of-business software and web commerce programs that integrate seamlessly with Microsoft GP.
The integration requirements of the Microsoft .NET components included with Small Business Server calls for an IT expert with real-world expertise and broad experience in designing and implementing cohesive and comprehensive business technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in Microsoft SBS 2003 and SBS 2000. This experience assures you success in deploying, administering, and servicing IT environments based on the SBS suite of servers and programs.
If your company is developing UNIX-based applications in an environment that includes Windows-based processors, PCs, and office productivity products, Progent can provide full-service network support outsourcing that allows you to concentrate on your area of high-value know-how without the constant distraction of managing your company information system. Through the use of automated network monitoring and by providing remote and in-person support as your company needs it, Progent offers an economical way for supporting an information system that features excellent availability, protection, and efficiency. Progent's developer support offerings include comprehensive information technology outsourcing, virtual infrastructure, online and in-personsupport and repair, network monitoring, and help desk call center support.
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of documenting and organizing support records results in more efficient support and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Progent’s Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy development of enterprise-class business applications that offer your company a competitive edge. SQL Server provides core support for XML and can query across the Internet and outside the corporate firewall. In addition to offering consulting, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your IT network. Progent can also help you migrate from earlier editions of SQL Server to Microsoft SQL Server 2005.
Progent's SonicWALL experts can show you how to select, install, and manage the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO product line and can provide training to help you to manage SonicWALL protection technology. Progent's CISSP certified consultants, CISM qualified security professionals, and CISA certified security audit consultants can help you design a complete security strategy, including documented policies, and build protection into your corporate processes.
Stealth intrusion checking is a key part of any comprehensive network security plan. Progent’s security professionals can run extensive penetration checks without the knowledge of your organization's in-house network support staff. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection alerts and event history analysis are properly configured and consistently observed.
