For small business computer networks located anywhere in the state of California, Progent's Microsoft certified consultants can deliver phone assistance and remote troubleshooting to repair your computer system problems quickly and affordably. Progent has developed enterprise-level skills, sophisticated tools, and support databases to troubleshoot and repair IT problems while avoiding the cost and time delays associated with onsite service visits.

If your California organization is situated outside of the larger metro areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local computer support choices may be limited in expertise, or not available during an emergency. This can result in a network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of network professionals average more than twelve years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a extensive range of customers. This means you get not just the technical skills needed for the job, but a professional with proven methods for applying those skills to assist with excellent network solutions.

Part-time Chief Information Officer Support Services
Progent can provide companies with an IT management professional who can function as a temporary or part-time Chief Information Officer. This experienced IT officer can offer strategic direction to assist your company to integrate sensible technology to enhance business operations so they match more closely with your corporate objectives. Your company can develop and implement a well thought out information technology plan without incurring the expense of a full-time Chief Information Officer. Critical services Progent's temporary Chief Information Officer can carry out include strategic planning, rationalizing IT budgets, building models for Total Cost of Ownership, optimizing business processes, reviewing contracts with suppliers, establishing security and compliance standards, business impact analysis, automating data center management, desktop support solutions, software revision management, and business continuity planning.

MySQL Application Development and Database Administration Services
Progent's MySQL RDBMS experts can provide a range of budget-friendly support services to assist companies of all sizes to enhance the strategic value of their MySQL environment. Consulting services provided by Progent for MySQL systems cover DBA support, software programming, and database migration assistance.

Progent's Consulting, Programming and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a wide range of remote services to help you to plan, develop, test, install, administer, and troubleshoot business applications powered by any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist your business to move your legacy Excel applications to the newest releases of Excel, integrate Excel with iOS and Google Android mobile devices, and fix compatibility issues between various versions of Office Excel. Progent can provide as-needed help to clients who need a quick solution to a stubborn issue related to Excel and Progent also offers full project management services for upgrading or creating line-of-business application software based on Office Excel. Progent's cost-effective online training for Office Excel can be custom tailored to meet the needs of individuals or groups.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX expert to help you design, deploy, administer and repair VMware vSphere-powered virtualization ecosystem for local networks, private and public clouds, or hybrid systems. Progent's VMware vSphere and NSX consulting team can provide world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, fault tolerance, and application mobility.

Online Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center provides expert remote support for Microsoft and Cisco-based environments Nationwide. Progent's certified professionals have the experience to help you to analyze and resolve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers allows them to escalate even the most challenging problems to the right subject matter experts as necessary. Whether you require one-time phone support and remote repair or ongoing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the cost and management hassle of running a big in-house support group.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight portfolio of managed services for small and mid-size businesses.

Oracle Administration Support and Application Programming
Progent offers help from an Oracle certified expert for Oracle DBA expertise or an Oracle software developer for creating database applications. Progent's Oracle DBAs can assist your business to streamline critical Oracle management tasks such as database tuning, backup/recovery strategies, and information security. Progent's Oracle application programmers can assist you to build, tune, troubleshoot, or migrate Oracle-based applications using PL/SQL. Progent offers skill using Oracle SQL Developer, SQL *Plus, and JDeveloper and can also help you to tune current SQL code using Oracle's SQL Tuning Advisor and SQL Access Advisor.

Unified CM and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager (Unified CM), originally known as CallManager, is the core of Cisco's collaboration platform. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating with applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can assist with any aspect of CUCM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and video IP phones, designing dial plans, configuring SIP trunks and CUBE session border controllers, installing ISR routers with CUBE support, creating Cisco UCS server failover solutions for survivability, and integration with Microsoft Exchange Server.

Windows Server 2012 Consulting Support
Progent's certified Windows Server 2012 R2 support experts can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management, staff, create a corporate-wide security strategy, streamline IT management, assist with application development, and generate and validate a DR/BC plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can assist you to assess the benefits of Windows Server 2016 for your business and design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

Progent's Consulting Support for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, entry-level OS that allows small organizations to make the move from the traditional physical in-house datacenter to the new hybrid computing paradigm that includes on-premises and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consultants offer cost-effective online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost advantages of moving to WS 2012 R2 and adopting a hybrid local/cloud-based model for your computing environment. Progent offers full-service project management to help you plan and execute a smooth move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Azure Cloud applications and services. (Find out about Progent's Office 365 integration solutions with on-premises Exchange deployments and Microsoft Azure planning and integration support.) Progent also offers as-needed consulting help, troubleshooting, and customized training.

Configuration Support for Microsoft Lync 2013
Microsoft Lync 2013 enables businesses of all sizes to build a centrally managed and protected communications environment that permits the modern Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, real-time presence, audio/video and web meetings with application sharing, as well as IP and PSTN calling enabled for a wide range of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 consultants can assist your company to assess the advantages of Lync 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid model appropriate for your current and long-term plans, implement Lync Server 2013 in a way that expedites your ROI, and provide live online and on-premises training to your management staff and users. Progent has expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook clients, Word and PowerPoint. If your company are already running Microsoft Lync, Progent's Microsoft Skype for Business experts can help you to plan and implement out a smooth migration to Skype for Business.

Expert IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-class colocation centers in Northern California and larger cities throughout the United States, and Progent's colocation center support group can improve your network's redundancy and performance by helping you select a remote data center site that meets the particular needs of your enterprise such as geographic location, size, communications, affordability, and extra additional features and services. Progentís data center support services are intended for companies with hardware housed at colo hosting sites and in need of on-demand in-person service at the co-location facility plus remote support from Microsoft and Cisco certified experts. Progent provides a selection of colo center support services including system topology evaluation, Windows and UNIX server installation and support, troubleshooting for server and telecommunications infrastructure, design and deployment of high availability systems, architecting and deploying layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and creating high-availability server clustering configurations.

Responsiveness of Progent's TRC for Online Support
Progent's Technical Response Center (TRC) is committed to providing the best level of online network support services available for both urgent as well as non-critical problems. For emergency problems that impact many users, crucial individuals, or a line-of-business application, the Technical Response Center is set up to engage in one hour or less. For standard problems, the TRC will within two hours. In all cases, your trouble ticket will be generated quickly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will contact you on every resolved issue to make sure you are satisfied with the resolution and willing to close out the ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

Contact a Progent Computer Consultant
To find out how to access a Progent computer support expert for remote or onsite assistance in , phone 1-800-993-9400 or visit Remote Network Help.

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