For small business network systems located within the state of California, Progent's Microsoft and Cisco authorized technical experts can deliver phone help and remote troubleshooting to resolve your computer system problems quickly and cost effectively. Progent has developed enterprise-class skills, sophisticated tools, and support databases to troubleshoot and repair IT problems without the expense and delays normally associated with onsite technical service dispatches.

If your California business is located outside of the larger metro areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your nearby computer support options may be limited in skills, or not available during an emergency. This results in a network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a broad range of clients. This means you get not only the technical know how needed for the job, but a consultant with proven methods for applying those skills to provide affordable network solutions.

Full Range of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security consultants can help you to perform comprehensive security audits, restore operations rapidly from compromised security, set up firewalls, set up secure mechanisms for remote and mobile connectivity, deploy spam filtering and email encryption, and create a company-wide security plan based on round-the-clock automated network monitoring.

Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requests no complex contracts, no minimum commitments, no retainers, and no minimum support time for services delivered during normal working hours. All support time is documented in detail and invoiced to the actual minutes used. By-the-minute billing avoids situations where customers pay big dollars for fast fixes. Your company is charged only for the services you receive.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given only to the highest class of businesses that operate closely with Microsoft, have been tested for technical skills, and have verified customer references. Gold Partners are required to maintain large staffs of Information Technology professionals who have undergone extensive proficiency testing. Gold Certified Partners are given access to special support and training opportunities from Microsoft and early exposure to new software for training and study purposes.

Planning and Migration Help for SharePoint Server 2013
Progent has been providing SharePoint consulting services since the first product was released more than a decade ago, and Progent has the scope of technical knowledge to assist organizations of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add substantial business value to your information network. Progent's Microsoft Gold-certified consulting team can assist you to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; determine if an in-house, online or hybrid deployment is best suited for your busi9ness; and select the right edition of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can assist in individual tasks related to your SharePoint 2013 deployment.

Advanced Project Management Experts
For enterprise clients in need of advanced project management assistance, Progent offers access to veteran information technology experts with years of background in technology management, program development, and process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management expertise to help organizations to adhere to best practices to make sure major projects are successfully completed on schedule and on budget.

Broad Experience with Microsoft's Leading Server Environments
Progent provides broad expertise in Microsoft’s leading server platforms. Progent offers Windows Server 2016 hybrid solutions, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 R2 consulting, Windows 2003 professional help, Windows 2000 expertise, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 maintenance, Microsoft SQL Server 2016 integration, and SQL Server 2012 and 2014 consulting services.

Deployment Support for Lync Server 2013
Lync Server 2013 allows businesses of all sizes to create a manageable and protected communications environment that supports a Bring-Your-Own-Device computing model with instant messaging (IM). instant messaging, presence, audio/video and web meetings with app sharing, as well as IP and PSTN calling across a broad range of desktop and mobile clients. Progent's certified Lync Server 2013 consultants can help you to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed topology appropriate for your present and future goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your management team and end users. Progent has expertise in critical pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook, Excel and PowerPoint. If your organization are currently running Lync, Progent's Microsoft Skype for Business Server experts can help you to design and carry out an efficient migration to Skype for Business.

Planning and Deployment Support for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business integrators can provide online and on-premises expertise for organizations of any size to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party communication platforms such as Cisco Video Interop Server. Progent's certified data security experts can help you design and verify a security environment for your Skype for Business deployment that is compliant with regulatory requirements.

System Center Data Protection Manager (SCDPM) Support Services
Progent's expert System Center Data Protection Manager consultants can help you to create a practical disaster recovery strategy, design an affordable fault-tolerant network infrastructure, deploy a Data Protection Manager-based backup and recovery system, comprehensively validate your system, educate your administrative staff or regular consultants how to maintain SCDPM, or provide extensive information technology outsourcing such as remote housing of virtual or physical SCDPM servers in Progent's secure data center facility.

Cisco IOS Upgrade Support
If your network includes Cisco routers, you may be using an outdated release of Cisco IOS, the operating system used in almost all Cisco router and current switches from Cisco. Cisco frequently offers upgrades to IOS in order to correct bugs, plug security weaknesses, or add features. However, upgrading Cisco IOS and other Cisco operating systems can be a challenge, depending on your Cisco device and your system environment. For example, there could be limited internal RAM that could cause a new OS version to execute incorrectly. Progent's Cisco CCIE-certified consultants can provide a wide selection of support services related to upgrading Cisco IOS or any Cisco control software such as CatOS or CallManager. Progent's consultants can perform audits of your router software, propose appropriate upgrades, prepare Cisco devices, transfer software images, activate and verify your new software, optimize throughput, resolve issues, and train your network support staff how to utilize all significant new capabilities.

Microsoft SharePoint Server Consultants
Progent's Microsoft-certified Microsoft SharePoint 2010 engineers and Office SharePoint 2007 consultants can show you how to evaluate the business case for implementing the current release of SharePoint Portal Server, consult with you on the most sensible edition of Microsoft SharePoint Server for your application, provide configuration and integration expertise, help you to set up MS SQL Server as a supporting database, optimize your network infrastructure, integrate your off-the-shelf and customized application programs to operate with SharePoint Server, design a company-wide security plan that includes portal technology, and provide troubleshooting and Contact Center services.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified IT experts can provide Windows Server 2016 migration consulting services to help businesses of all sizes to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.

Get in Touch with a Progent Network Support Expert
To find out how you can get in touch with a Progent network support expert for remote or onsite support in , phone 1-800-993-9400 or visit Remote Computer Help.

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