For small office network systems located within the state of California, Progent's Microsoft certified engineers can deliver remote phone assistance and troubleshooting to fix your network problems quickly and affordably. Progent has acquired world-class skills, sophisticated tools, and support databases to troubleshoot and fix computer network problems without the cost and time delays normally associated with onsite technical service visits.

If your California small business is situated outside of the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local computer support options may be limited in technical capability, or not available during an emergency. This can result in a network environment that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís staff of seasoned network consultants average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a broad range of customers. This means you get not only the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to provide efficient network solutions.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for emergency technical assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for established business accounts.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. UniFi appliances running on multiple venues with any number of access points can be remotely provisioned and managed with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent can provide the skills of seasoned wireless professionals who can help your organization to determine the value of UniFi technology for your environment and help you to plan, deploy, manage, and troubleshoot your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration.

Immediate Support for Urgent Issues
With Progentís urgent remote computer troubleshooting services, you can get immediate help for problems that are causing network disruption. Online support eliminates the long delay and increased expense required for in-person network help. For typical network administration tasks, Progentís off-site support consultants can finish the majority of jobs within a few minutes of a request, instead of forcing you to wait for hours for on-premises help to arrive.

Network Consulting for Small Governments and School Districts
Progent has extensive experience providing a full-spectrum of online network consulting and urgent repair services to local governments and schools across the U.S. Progent is among the pioneers in providing advanced online IT consulting and has provided network support to organizations in every state. Progent's remote network support for local governments eliminates travel costs and solves issues faster than onsite support.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, identification, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about the complete ProSight line of value-priced managed services for small businesses.

The Progent Test Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the QTS Colocation Center in Sacramento can be used for testing line-of-business applications, creating efficient migration methodologies, assessing and tuning performance, designing or validating business continuity solutions, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent clients who lack adequate in-house resources to configure effective pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical IT projects on schedule.

ProSight Data Protection Services Managed Backup and Recovery
Progent's ProSight Data Protection Services cloud backup and disaster recovery offers small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about Progent's entire ProSight series of value-priced outsourced network management services for small organizations.

Cisco Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM), previously named CallManager, functions as the core of Cisco's communications and collaboration solution. CUCM and Cisco Unified CM Express provide a borderless IP-PBX solution by integrating closely with apps such as Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can help with any facet of Unified CM support and debugging in areas such as integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, installing ISR routers with CUBE networking support, designing Cisco UCS server clustering systems for survivability, and integration with Exchange and Skype for Business.

Upgrade Support for Skype for Business Server
Progent's Skype for Business consultants can provide remote and on-premises consulting services for companies of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help your business to plan a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco UC. Progent's certified information security experts can assist you design and verify a security strategy for your Skype for Business deployment that meets regulatory requirements.

Responsiveness of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center is dedicated to providing the best level of online network support services offered anywhere for both emergency and non-critical problems. For urgent issues that affect multiple users, key individuals, or a line-of-business program, the TRC can engage within an hour. For non-critical issues, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be created quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding each corrected issue to make sure you are comfortable with the results and willing to close out the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 utilizes key technologies first designed for and proven on Azure, one of the world's biggest public clouds. This pedigree significantly improves the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to assess the advantages of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to run your vital workloads, plan an efficient network topology for a cloud-centric or hybrid deployment, develop and execute a non-disruptive upgrade plan, educate your IT administration and technical support personnel, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

Progent's Online Consulting and Training Support for Microsoft Office Word and Microsoft Office 365 Word
Progent's certified Office Word and Office 365 Word experts can provide a wide range of affordable online support services to assist your organization to manage and troubleshoot your current Microsoft Word environment or assist you to move to a newer release of Microsoft Office Word. Support offered by Progent's experts include VBA programming, identifying and fixing compatibility issues between various releases of Office Word, integrating Office Word with different Microsoft Office apps such as Excel and Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone and tablet integration, and online Microsoft Office Word training sessions tailored for your special requirements.

Get in Touch with a Progent Network Consultant
To see how to access a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or visit Remote Computer Help.














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