For small company network systems located throughout the state of California, Progent's Microsoft certified consultants can provide phone help and remote troubleshooting to solve your network problems quickly and cost effectively. Progent has developed enterprise-grade skills, advanced software utilities, and support knowledge bases to identify and fix network problems while avoiding the cost and delays associated with in-person service calls.

If your California small business is situated beyond the larger urban areas such as Los Angeles, San Diego, San Jose, San Francisco, Long Beach, Fresno, or Sacramento, your local computer support options may be limited in skills, or unavailable during urgent situations. This can result in a office network that is unstable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s team of field proven network professionals average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical projects for a extensive range of customers. This means you get not just the technical expertise needed for the task, but a professional with demonstrated methods for applying those skills to assist with affordable network solutions.

Strategically Based in California's Silicon Valley
Progent is located in the heart of California’s Silicon Valley, a region recognized globally for innovation, technology leadership, and world-class computer experts. Cisco is headquartered in San Jose and Microsoft’s Silicon Valley campus is Microsoft’s biggest besides their Washington headquarters. Other leading technology companies based in the San Jose / San Francisco region include Google, Apple Computer, Intel, Yahoo, Sun, Juniper Networks/NetScreen, and Oracle. This is also the location of several of the top ranked universities in the U.S. Progent has built a world-class collection of Microsoft certified consultants and Cisco CCIE network engineers from this large resource to make up the nucleus of Progent’s international team of computer network consultants.

Progent's Test Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento, California includes a collection of advanced servers and network support infrastructure that can be used online or on site to facilitate piloting, evaluations, performance testing, repair, business continuity simulation, education, and other reasons to help Progent's customers successfully carry out large-scale projects.

Progent's Consulting Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers significant enhancements in speed, scale, security and compliance, high-availability, mobile computing support, and built-in BI. New features include PolyBase for handling structured and unstructured files simultaneously for data warehousing, R language support, Row-level Security, Mobile Report Publisher, and centralized management of on-premises and cloud resources. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts can provide remote and on-premises expertise to help organizations of all sizes to plan, deploy, manage or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and SCOM.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of organizations that work closely with Microsoft, have proven their IT skills, and have confirmed client references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology experts who have completed extensive certification testing. Gold Partners are given access to special support and training programs from Microsoft and early access to beta software for training and study purposes.

In-depth Expertise in Microsoft's Leading Server Platforms
Progent provides broad expertise in Microsoft’s leading server platforms and applications. Progent offers Windows Server 2016 hybrid solutions, Windows Server 2012 R2 configuration, Microsoft Windows 2008 R2 help, Microsoft Windows 2003 technical support, Windows 2K help, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 troubleshooting, Exchange 2007 consulting and troubleshooting services, Microsoft SQL Server 2016 integration and development, and SQL Server 2012 and 2014 consulting and technical support.

MySQL Database Application Programming and DBA Services
Progent's MySQL RDBMS experts can provide a variety of economical online support services to help organizations of all sizes to maximize the business benefit of MySQL. Consulting services available from Progent for MySQL environments include DBA services, application development, and database migration help.

World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s exclusive team of Cisco certified CCIE network engineers have earned an accreditation reserved for the most capable specialists for architecting, programming, installing, and troubleshooting a wide array of Cisco networking and connectivity solutions. There are only seven thousand CCIE’s around the world, and attaining this distinction involves extensive verification of networking skills via written exams and hands-on demonstrations to make sure that CCIE’s know how to apply theory to real-world problems. CCIE’s have a fundamental understanding of root networking concepts and protocols that allow for rapidly developing multi-vendor solutions.

Progent's Consulting and Training Support for Microsoft Office Word and Microsoft Office 365 Word
Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a broad selection of economical remote consulting services to help you to manage and troubleshoot your existing Microsoft Office Word environment or help you to upgrade to a current release of Office Word. Support available from Progent's Word experts include VBA software development, isolating and fixing compatibility issues between various releases of Word, integrating Word with other Microsoft Office apps such as Office Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security support, and smart phone integration, and remote Microsoft Office Word training classes customized for your special requirements.

Detailed Documentation of Services Provided
Progent produces complete and meaningful reports of all support activity to make sure clients don’t ever feel “captive” to their IT service organization. Progent sends e-mail accounts of services shortly after finishing each support interaction, and also sends a hard copy along with monthly invoices. Comprehensive network support documentation makes it less disruptive for customers to move to a different support organization or take on increased support responsibilities internally. Complete support reporting also give management the visibility needed to assess the quality of support services and develop more realistic IT expense projections.

Windows Server 2012 Migration and Support
Progent's certified Windows Server 2012 R2 consulting experts can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, create test environments and migration plans, tune your network for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT support, staff, develop an enterprise-wide security strategy, streamline network administration, help with application development, and build and test a disaster recovery/business continuity plan. If your organization is considering migrating from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to assess the benefits of Windows Server 2016 for your business and design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

Microsoft Exchange Server 2013 Upgrade Services
Progent offers expert Exchange 2013 migration consulting including risk/benefit evaluation, end-to-end project management, site prep, specification of new software licenses and hardware needed, setting up your Active Directory (AD) forest and domains to work optimally with your Exchange 2013 solution, configuring DAGS that deliver maximum availability to your mailbox servers, system verification at a customer's location or at Progent's testing facility, setting up transitional coexistence of Exchange Server 2013 and previous versions of Exchange, implementation of the new Exchange environment, decommissioning the old servers, and webinar training for customer's support staff and end users.

Cisco Wireless IP Phone Integration and Troubleshooting
Integration of Cisco's wireless VoIP phones usually demands that IT teams configure and fine tune many components of your wireless infrastructure including access points, routers, Cisco wireless LAN controllers, and management tools. Progent's wireless IP phone configuration and troubleshooting experts offer online and onsite support to help your organization build and administer a Cisco wireless VoIP phone deployment by delivering services that can range from debugging the set up of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail solution that accelerates collaboration by offering flexible set of alternatives for retrieving calls and messages within a framework that is simple to deploy and manage. Unity Connection allows you to access and manage voicemail messages from your email inbox, browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, IVR, and greeting functions for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 users. Progent's Cisco-certified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your CUE deployment continues to deliver significant business value.

Consulting and Troubleshooting Expertise for System Center 2012 Operations Manager
Progent's Microsoft certified Microsoft SCOM 2012 consultants have more than a decade of experience planning, deploying, optimizing and repairing System Center Operations Manager solutions and offer organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also help you to import and customize SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can deliver responsive remote or on-premises technical support to help you to fix serious issues detected by SCOM 2012.

Contact a Progent Network Support Expert
To see how to access a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or go to Remote Network Help.














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