Progent's operational structure is optimized to make top IT talent accessible on short notice and economically. Progent is a leader in the network support industry for the ability to provide easy, rapid, and budget-friendly access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are elite networking engineers who qualify for this prestigious certification only after strenuous examination by Cisco.

CCIE (Cisco Certified Internetwork Expert) is the premier certification for network engineers, and indicates a person's technical skills at the master level. Candidates who pass the two required tests, one written and one in a hands-on lab environment, are awarded a CCIE credential from Cisco Systems. Becoming a CCIE usually requires at least three years of practical seasoning designing, deploying, operating, and troubleshooting complex Cisco environments. Earning a CCIE credential also demands a familiarity with Cisco hardware and Cisco networking solutions, extensive understanding of LAN and WAN mechanisms, and an in-depth familiarity with the protocols used on appliances such as routers, switches, bridges, and firewalls. The prestigious CCIE certification has been recognized as the most technically advanced information technology credential by CertMag.

The Skills of a CCIE Engineer
Cisco's CCIE credential identifies experts with the skills and experience to handle the most challenging tasks in networking. The CCIE exams given by Cisco are regularly revised to grow along with the state of the art, concentrating on current environments and real-world applications. The CCIE credential is valid for two years, and to renew it engineers must take a Cisco renewal exam. This ensures that CCIEs do not get out of date or overly focused in order that they can offer the latest solutions to a broad range of problems associated with the most current connectivity technology.

CCIEs are a highly-select class of engineers. Below 3% of all Cisco certified professionals qualify for the CCIE certification, a tiny fraction of IT workers worldwide. In April of 2007, only about 4,500 Cisco Certified Internetwork Experts were registered in the United States. Progent offers the services of about 12 CCIE-certified engineers on its remote and on-site network support group, which represents an exceptionally large number for a publicly accessible network service organization.

CCIEs can resolve the most complex issues surrounding network design, deployment, management, protection, and repair. CCIEs work closely with Cisco's internal support staff in isolating anomalies with IOS Software network management tools and developing workarounds or installing software updates to correct problems. CCIEs represent an excellent value since their depth of experience allows them to solve the most complex problems rapidly. In many instances, less seasoned consultants can wrestle with identical problems for many hours or even days.

Most Progent CCIEs are not only experienced with Cisco networking solutions, but also have multiple leading technical credentials including Microsoft Certified Systems Engineer (MCSE), and an important security certification such as CISSP or CISM. This allows Progent to provide comprehensive solutions that address a wide range of technologies without requiring extra expenses and time penalties orchestrating too many consultants.

Progent's CCIE Support Services
Most CCIEs are employed by large enterprises or national Internet providers, and so their help is not readily accessible to small businesses. Progent is among the few support providers that makes CCIEs available to assist small and medium sized businesses. Also, Progent can provide fast contact with a CCIE by phone so that you can get timely help for urgent network problems that are hurting business productivity but are beyond the scope of your local network support providers. Progent's CCIE support experts can connect to your environment via sophisticated on-line troubleshooting technology in order to perform quick and economical diagnosis and remediation of urgent system trouble. To learn how to talk to a Progent CCIE for immediate assistance with your IT infrastructure, go to Urgent Support.

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