CCIE SupportProgent's organizational structure is geared towards making the best network support skills available on short notice and affordably. Progent is a leader in the network support industry for the ability to offer convenient, rapid, and budget-friendly access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are sought-after networking engineers who earn this prestigious certification by passing strenuous testing by Cisco.

CCIE is the premier recognition for network consultants, and certifies an individual's technical knowledge at the expert level. Individuals who pass both of the mandatory tests, one written and one in a hands-on lab setting, receive a CCIE credential from Cisco. CCIE certification typically takes a minimum of three years of practical experience designing, implementing, managing, and troubleshooting sophisticated Cisco networks. Earning a CCIE certificate also demands experience with Cisco devices and Cisco networking software, broad knowledge of LAN and WAN mechanisms, and a detailed understanding of the network protocols associated with appliances such as routers, switches, bridges, and firewalls. The prestigious CCIE certification has been recognized as the most advanced IT credential by CertMag.

The Skills of a CCIE Consultant
Cisco's CCIE certification identifies experts with the skills and experience to succeed in the most challenging tasks in networking. The CCIE exams given by Cisco are regularly revised to evolve along with network technology, concentrating on contemporary environments and practical applications. The CCIE certification is active for two years, and to keep it current engineers need to pass a Cisco renewal test. This guarantees that CCIEs don't become stale or too focused so that they can provide the most advanced approaches to the widest array of challenges involving the most recent network and security products and technology.

CCIEs are a highly-select group of engineers. Less than 3% of all Cisco accredited professionals make it to the CCIE certification, a tiny minority of information technology professionals worldwide. In 2010, approximately 5,000 CCIEs were estimated to be in the United States. Progent retains the skills of around a dozen CCIEs on its remote and on-site network consulting team, which is an exceptionally large number for a publicly accessible computer support company.

CCIEs can handle the most challenging issues involving network planning, integration, management, security, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and developing alternate approaches or obtaining software updates to resolve problems. CCIEs represent an exceptional value because their deep expertise enables them to solve seemingly intractable problems quickly. In many cases, less qualified engineers can spend hours or even days struggling with a problem that a certified CCIE can resolve in a few minutes.

The majority of Progent CCIEs are not only expert at Cisco networking solutions, but have a variety of recognized industry credentials such as Microsoft Certified Systems Engineer (MCSE), and a major security certification such as CISSP or CISA. This allows Progent to provide comprehensive services that address a broad array of technologies without incurring extra expenses and interruptions managing multiple consultants.

Progent's CCIE Support Services
Most CCIEs are employed by large corporations or national Internet providers, and so their skills are not readily accessible to the general public. Progent is among the rare service organizations that makes CCIEs accessible to assist small and medium sized companies. In addition, Progent offers quick access to a CCIE-certified consultant online so that you can receive timely support for urgent network problems that are hurting worker productivity but are beyond the scope of your ordinary IT support personnel. Progent's CCIE engineers can connect to your environment via sophisticated remote support technology in order to provide quick and economical analysis and repair of critical system trouble. To learn how to talk to a Progent CCIE for timely assistance with your IT infrastructure, go to Progent's Online Support Services.

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To ask Progent about engineering assistance for Cisco products, phone 1-800-993-9400 or visit Contact Progent.

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