Progent's organization is designed to make top network support talent accessible on short notice and affordably. Progent is unmatched in the network support industry for being able to provide convenient, rapid, and cost-effective access to Cisco CCIEs. Cisco-certified CCIEs are elite network professionals who qualify for this rare certification by passing intense examination by Cisco.

CCIE is the premier certification for network engineers, and certifies a person's networking skills at the expert level. Candidates who pass the two mandatory exams, one written and the other in a hands-on lab environment, are awarded a CCIE certificate from Cisco. Becoming a CCIE typically takes at least three years of practical seasoning architecting, deploying, operating, and repairing large-scale Cisco networks. Earning a CCIE credential also demands experience with Cisco hardware and Cisco networking solutions, extensive understanding of LAN/WAN technologies, and an in-depth understanding of the protocols used on routers, switches, bridges, and security devices. The prestigious CCIE certification has been voted the most technically advanced IT credential by CertMag.

The Capabilities of a CCIE Consultant
Cisco's CCIE credential identifies consultants with the knowledge and background to succeed in the most challenging assignments in networking. The CCIE exams administered by Cisco are regularly updated to evolve along with network technology, focusing on contemporary environments and real-world applications. The CCIE certification is valid for two years, and to keep it current engineers have to take a Cisco renewal exam. This guarantees that CCIEs do not become out of date or too specialized in order that they can offer the most advanced solutions to the widest range of challenges involving the most current connectivity technology.

CCIEs are a highly-select class of engineers. Below 3% of all Cisco certified professionals qualify for the CCIE certification, a tiny minority of IT professionals in the industry. In early 2007, fewer than 4,500 CCIEs were estimated to be in the US. Progent offers the services of about a dozen CCIE-certified engineers on its remote and on-site network consulting group, which is an exceptionally large number for a publicly accessible small business IT support organization.

CCIEs can handle the most difficult issues associated with network design, deployment, administration, protection, and repair. CCIEs work with the highest priority with Cisco's in-house support staff in identifying problems with Cisco IOS Software network management tools and coming up with alternate approaches or obtaining software updates to resolve problems. CCIEs represent an excellent value since their deep expertise allows them to resolve the most intractable problems quickly. In many instances, less seasoned engineers can struggle with identical tasks for hours or even days.

The majority of Progent CCIEs are not only experienced with Cisco products, but also have a variety of advanced industry credentials including Microsoft Certified Systems Engineer (MCSE), and a major security credential such as CISA or CISM. This permits Progent to offer end-to-end services that address a wide array of IT products without requiring needless costs and time penalties managing too many consultants.

Progent's CCIE Support Services
The vast majority of CCIEs work for large enterprises or nationwide Internet providers, and so their services are not easily accessible to small businesses. Progent is one of the rare support firms that makes CCIEs accessible to assist small and medium sized businesses. Also, Progent can provide quick contact with a CCIE by phone so that you can get immediate support for urgent network issues that are hurting business efficiency but are beyond the scope of your ordinary network maintenance resources. Progent's CCIE engineers can connect to your network via sophisticated on-line support technology in order to provide quick and affordable diagnosis and remediation of urgent system trouble. To learn how to get in touch with a Progent CCIE for immediate help with your IT infrastructure, go to Progent's Urgent Support.

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