Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, acts as the foundation of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified Communications Manager Express provide a location-independent IP-PBX solution by integrating tightly with applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's Cisco-certified consultants can assist with any facet of CUCM setup and debugging in areas that include integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, setting up SIP connections and PSTN calling, deploying Cisco ISR routers with CUBE support, designing UCS server failover systems for survivability, and integration with Microsoft Exchange Server and Skype for Business.


Additional Topics of Interest

Consulting for QoS Test Lab
Consultancy for PXE evaluation Lab Aptos, CA

The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for testing mission-critical applications, creating efficient system upgrade methodologies, assessing and optimizing performance, designing or validating disaster recovery solutions, mitigating compatibility issues, and establishing training systems for new technologies. For Progent customers without adequate internal resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical network initiatives on schedule.

ProSight Managed Cloud Backup Services Support Outsourcing
Online Technical Support in Richmond

ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical information.

Help Desk Process Configuration
Engineer for Microsoft Help Desk in Shreveport

The Help Desk service model used by Progent gives small and midsize companies an effective option to reliance on freelance service individuals by offering extensive expertise shared by numerous engineering groups, optional round-the-clock access to urgent help, fast escalation to top-level engineers for solving even the most intractable problems, service consistency and reliability, prompt follow through overseen by seasoned support administrators, a selection of easy-to-use ways for initiating support jobs, and excellent process visibility enabled by ticket updates and accessible through a web portal.

Network Security Evaluation for Check Point Software Blade
Check Point Software Protect in San Jose

Progent's Check Point Software consultants can help you select and configure Check Point Software Firewall software and appliances based on Check Point Software's technology to offer an economical and efficient security solution for your information network. Progent can also show you how to configure other Check Point technologies such as ZoneAlarm and Check Point Power-1 appliances with security products from other vendors and offer a single stop for on-going technical support, maintenance, education, and design services.

Remote Support for Online Wireless Site Survey
Mountain View Computer Consulting for Remote Wireless Site Survey

Progentís Wireless Site Survey assists you to design and implement a Wi-Fi wireless LAN customized for your facilities, offering you a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive on-premises service.

Microsoft Exchange 2000 Troubleshooting
Troubleshooting

Progent's Microsoft-certified professionals have 20 years of background designing, installing, and maintaining email systems for companies in Northern California and throughout the United States. Progent provides affordable Microsoft Exchange Servers consulting support to make sure that your email system offers protection, service continuity, easy connectivity for remote and wireless users, time-saving management tools, and seamless integration with telephony. Progent provides expertise and support services for Exchange 2016, Microsoft Exchange 2013, Microsoft Exchange 2010 Server, MS Exchange 2007, Microsoft Exchange 2003, and MS Exchange 2K Server. Progent can also help small or medium companies to migrate to Microsoft Exchange 2016 or MS Exchange 2013.

SPS 2010 Network Consultant
Coral Springs, FL Microsoft Office SharePoint Server 2010 Consultants

Progent's Microsoft-authorized consultants can show you how to rationalize the economic justification for implementing Microsoft SharePoint 2007, advise you on the most appropriate version of Microsoft SharePoint for your circumstances, provide setup and deployment services, assist you to install MS SQL Server as a supporting database, improve your network integrity, integrate your off-the-shelf and custom application software to operate with SharePoint 2007, design a company-wide security strategy that includes portal technology, and provide troubleshooting and Help Desk support.

Windows Server 2016 Virtual Machine Support
Outsourcing

Progent's Microsoft Gold-certified information technology experts offer Windows Server 2016 migration consulting services to help businesses of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can assist your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Engineers for Enterprise hybrid cloud solutions
Hybrid cloud integration Professional Tulsa

Progent can provide advanced remote consulting support to help organizations connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine physical IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Azure enterprise hybrid cloud planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

Proxim Wireless Case Studies
School Wireless Case Study Greensboro, NC

Progent delivered a wireless integration solution that enabled a school to increase productivity and avoid the recurring costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting separate sites as far as 2.5 miles apart and can reach even greater ranges. This wireless alternative offered improved bandwidth and dependability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it offered protection against local interference.

System Center Operations Manager Integration Support
System Center MOM Engineers

Progent's Microsoft Gold-certified consultants have over a decade of background planning, implementing, optimizing and fixing System Center Operations Manager environments and offer organizations of any size expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide responsive online or on-premises troubleshooting to assist you to fix serious issues detected by Microsoft SCOM 2012.

SCDPM 2012 Security Integration Services
MCSE Expert Certified IT Consulting for SCDPM 2012 and Windows Server 2012 in Saratoga, CA

Progent's Microsoft Gold-certified consultants offer online or onsite expertise to assist businesses of any size to design, deploy, manage, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of Data Protection Manager or from a different backup platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid environments. Progent can provide as-needed help for fixing particularly stubborn issues, or full project management services. Progent's consultants can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

Information Technology Consulting for CIO
Integration for Part-Time CIO

Progent can provide the part-time or temporary assistance of a veteran CIO who can offer a broad perspective to help you pick and support network solutions appropriate for your present situation and that can be a firm basis for your growth. Progent's temporary Chief Information Officer services provide financial leverage to organizations who want to maximize the impact of their network investment but who are without the budget or hesitant to add another executive-level manager to their full-time staff. Because Progent is vendor-neutral, with a sizable team of consultants certified to support all major operating systems and connectivity technologies plus a wide range and business software, Progent is in a unique position to offer objective advice along with advanced technical help for creating IT systems that match the particular needs of your organization.

OS X and Windows integration Computer Consultants
Windows and Mac coexistence Integration

Progent's service specialists in Apple OS X and Windows technology can help you combine Apple Macintosh and Windows computers into cohesive environments with full sharing and collaboration functionality. Enabling productive co-existence among a mix of servers and desktops powered by Apple Mac OS and Windows requires broad knowledge of and background with Mac and Windows products. Progent's background in Microsoft and Apple service makes it possible to offer world class assistance to businesses that rely on these platforms to maintain their competitive edge. Progent can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.


















© 2002- 2017 Progent Corporation. All rights reserved.