Data Security and Business Continuity For Small and Midsize Business Information Networks: Cisco VPN/Firewall and Wireless Security Expertise
Cisco's network security and offsite access technology for small businesses provide a full range of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's VPN line includes routers, firewalls, intrusion detection devices and VPN appliances. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, Cisco wireless products, and additional Cisco security technologies that fit most closely with your business goals.
Progent has agent agreements with several of the industry's leading data and voice carriers and can offer your company the same communications services you can get by dealing direct. Progent can also show you how to determine the service plans that make the most sense for your business and can provide professional consulting expertise to help you incorporate your data and voice services into a cohesive system that maximizes the productivity of your computer network. Service providers whose connections are available by Progent include AT&T, Broadwing, and New Edge Networks.
Progent's expert Data Protection Manager (DPM) consultants can assist you to create an effective disaster recovery strategy, design an affordable non-stop IT infrastructure, deploy a DPM-powered recovery solution, thoroughly validate your DPM system, educate your administrative staff or regular consultants how to maintain DPM, or handle complete information technology outsourcing services including off-site hosting of Microsoft DPM machines in Progent's secure data center facility.
Progent’s Technical Response Center provides national remote support for Windows and Cisco-based small office computer networks. Progent's Microsoft and Cisco-certified support engineers offer phone support and online direct computer connection to isolate and resolve network problems rapidly and economically. The scope of IT experience available from Progent's staff of country-wide service engineers allows Progent to escalate even the toughest problems to qualified experts as needed.
Progent's UNIX family consulting services provide small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with a convenient one-stop consulting firm to show you how to build and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent offers national remote technical support and troubleshooting services for businesses who operate Sun Solaris networks or whose IT systems feature a mix of Solaris and Microsoft technology. Online IT help offers maximum return for your IT budget by preserving client productivity and shortening the time charged for computer repair services. Advanced online support tools and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues without squandering time and money by traveling to your location. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM qualified security specialists to help with the most difficult system problems.
Progent is a Certified Cisco Partner offering on-staff certified engineers available to help you to install or troubleshoot Cisco networking solutions. Being a Registered Partner for Cisco Systems, Progent can provide the services of Progent's on-staff CCIE-certified professionals with experience in designing, deploying and repairing networking environments powered by Cisco technology. Because Progent is in addition a Microsoft Gold Partner and offers expert support for a broad range of business software, Progent can show you how to assist you to develop end-to-end information technology solutions that optimize the business benefit of your network. Cisco's industry-leading selection of networking and security hardware and software familiar to Progent includes PIX and ASA firewalls, secure high-bandwidth and integrated services routers, Aironet 1130AG Series and 1230AG Series wireless access points, voice over IP phones, Cisco Catalyst switches, as well as security and VPN technology.
For custom program development, Progent can supply software design experts to produce business software in areas such as commercial transaction webs, web development, Microsoft Dynamics packages such as Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Microsoft IIS to build custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent can provide experts in a broad range of custom software development platforms including SQL Server and Delphi. For custom e-Commerce software, Progent also offers specialists in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
Progent's Virtual Helpdesk services are a seamless expansion of your in-house IT support staff. This can include high-end call center services such as a special phone number with customer-specific greeting. Progent can also rout calls automatically to staff technicians who are specifically set up and trained to support your needs. In addition, Progent's Help Desk Call Center staff can manage trouble tickets with any customer trouble ticket software for smooth integration with your in-house support services group. Advantages of Progent's Virtual Computer Support Helpdesk services include high-end Microsoft Helpdesk expertise the minute you call, transparent extension of your in-house support staff, front-line help for urgent client issues, and by-the-minute billing.
Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet resources while supporting enhanced productivity by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 helps protect corporate applications, services, and data throughout all network layers with application-layer filtering and comprehensive publishing wizards. Progent's Microsoft-qualified ISA Server 2006 experts can help you plan, install, configure, and maintain ISA Server on your system so that your business benefits from a smart and affordable balance of security, productivity, and performance.
Progent's Microsoft-certified consulting team can provide network help and IT consulting services for Microsoft Operations Manager and for the expanding family of Application Management Packs that bring the benefits of MOM to a wide array of business-critical applications. Progent offers consulting for MOM 2005 and MOM 2000 to give small to mid-size business networks ultra-high availability, protection and speed. Progent can show you how to benefit from Microsoft Operations Manager by performing requirements assessment, deployment, configuration, customization, troubleshooting, Help Desk outsourcing, security planning, and management. With over five years of background working with the NetIQ platform upon which MOM is built, Progent's IT consulting experts can provide small companies world-class expertise with MOM.
Progent's consultants offer Apple Macintosh clients a range of services including workstation support, integration with Windows-powered networks, email help, specialized application development, and one-on-one training. Progent's Apple-certified experts and Microsoft-certified engineers can help your business design and support a secure, highly available IT system and communications architecture to support environments in which Apple Macintosh computers work with Windows-powered and UNIX/Linux-based technology.
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by every consultant to every customer. The discipline of documenting and organizing service records results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
Progent provides three basic types of Help Desk support including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of certified Microsoft professionals offers your customers easy access to a dependable technical group with years of experience providing phone support and online repair for IT systems powered by Microsoft products. Progent's focus is on earning the support Call Center a respected reputation as a key contributor to business performance. Progent's goal is to fix and not merely record problems.
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most popular office productivity applications. Progent's Apple-certified Macintosh consultants can show you how to set up Mac Office on a mixed-platform environment combining Apple OS X and Windows-powered computers so that Mac users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and system resources with colleagues who run Microsoft Windows. Progent's consultants have expertise with both Mac and Windows platforms and can provide service for environments that combine Apple Macintosh with Microsoft Windows systems with complete resource sharing, or networks which carefully limit sharing between Mac and Windows systems.
