Cisco Unified Communications Manager, previously named CallManager, is the center of Cisco's collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express provide a modern IP-PBX solution by integrating closely with unified messaging applications that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified network consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas that include integrating VoIP phones and video phones, designing dial plans, configuring SIP trunking and PSTN support, deploying ISR G2 routers with CUBE support, creating UCS server failover solutions for high availability, and integration with Microsoft Exchange and Skype for Business.


Additional Topics of Interest

SQL Server 2016 Performance Tuning Troubleshooting
Setup and Support for SQL Server 2016 Backup Hayward

Microsoft SQL Server 2016 offers significant improvements in speed, capacity, security and compliance, availability, BOYD support, and built-in BI. Innovations include PolyBase for handling relational and non-relational files simultaneously for data warehousing, Hadoop support, Always Encrypted mode, Mobile Report Publisher, and centralized control over local and cloud operations and services. Progent's Microsoft certified consulting team can deliver online and onsite support to help businesses of any size to implement, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager (SCOM).

Private Cloud Hosting for Virtual Data Centers Engineers
Private Cloud Solutions Specialists

Progent's Private Cloud Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's servers in a solution that gives the maximum level of availability and scalability and is also simple to transfer to any data center. Progent's Private Cloud Hosting options are based upon proven virtualization techniques that allow small and midsize companies with multi- platform environments to save significantly on the costs of capital investments, infrastructure support, and IT management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.

Solaris IT Consultants
Technology Consulting for Solaris in Colorado Springs, Colorado

If your company computer system mixes Solaris technology with MS Windows, Progent can help you to incorporate your IT resources into a cohesive environment that allows all your operating systems to coexist for simple management, seamless dataflow, high availability, superior performance, and strong security. Progent's Solaris and Windows coexistence support services feature network infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote technical support and repair, in-person technical support, and Contact Center services.

Skype for Business Consulting
Microsoft Certified Expert Consultant

Progent's Microsoft-certified consultants can provide remote and onsite expertise for companies of any size to assess the benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud or hybrid deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office; set up HA solutions; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you create and verify a security environment for your Skype for Business deployment that is compliant with regulatory standards.

Juniper SSL Router Firewall Audit
Juniper SSL Router IT Services in Minneapolis, MN

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

SCSM 2016 Consultant
System Center 2016 Configuration Manager Computer Engineer

Microsoft System Center 2016 provides important improvements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft Gold-certified consulting team offers world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

Services for VMware Site Recovery Manager Testing
Consultancy in Spokane, WA

VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.

Mid-sized Business Integration Group
Network Administration for SMB in Yonkers

Progent offers technical support for mid-size businesses with 100 to 250 system users. The mid-size business or work group has traditionally been an overlooked segment of the market for IT support expertise. The cost structures and service access models of major third-party support organizations make them excessively expensive for the ordinary mid-size business or small medium business (SMB), which usually has a modest IT budget with which to support an information system whose advanced technology and capability are frequently similar to the information systems of far larger enterprises. Progent's support delivery model, which takes full advantage of online support, virtual office infrastructure and 24x7 server monitoring, significantly lowers the IT support costs of an SMB while providing the mid-size organization with big-company support from professional, IT consultants knowledgeable in a broad array of midsized business network solutions. If your medium size organization or small business is searching for levels of network support appropriate for a medium size organization without paying big-company prices, call Progent.

Microsoft Windows Server 2000 Upgrade Help
Windows 2000 Server On-site Support in Huntington Beach, CA

Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the capability of your current Windows 2K Servers and can streamline system management, offer tech support and repair, and enhance security. Progent can also help you create, rationalize, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is experienced in designing test installations to eliminate the technical risk associated with moving to Windows Server 2003 by uncovering potential hardware and application compatibility issues.

Android Touchdown Technology Consulting Services
New Hampshire Largest IT Consultants

Progent's veteran team of IT consultants and application specialists have extensive background providing online and on-premises assistance for businesses of all sizes who want to incorporate Android phones and tablets into their information systems so that users can work together from anywhere. Progent offers the breadth of skills to solve technical problems that involve multiple manufacturers and that entail a combination of older and up-to-date technology. Progent offers cost-effective online consulting to assist you with any stage of designing, configuring, managing and troubleshooting your BYOD environment. Progent can deliver occasional support to help you to resolve particularly challenging technical issues, or Progent can provide outsourced or co-sourced project management services to help you complete strategic IT initiatives on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid network environments and offers support for operating systems, applications, management utilities and hardware infrastructure. Progent also can provide customized group or individual training to show you how to manage and operate Android phones to maximize their business value.

Project Requirements Definition Engineers
Project Implementation Consultancy Akron, Ohio

For advanced project management assistance, Progent offers the services of senior IT professionals with decades of experience in IT management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management expertise to help enterprise clients follow best practices to make sure strategic projects are successfully completed on schedule and on budget.

Help Desk Process Consultant
Helpdesk Professional in Roseville, CA

Progent's Computer Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Service Center with expert telephone support and full escalation options but who have to operate within a limited network support budget. Key features of Progent's Help Desk Outsourcing Support Services are Helpdesk Phone Support, Secure Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Applications Selection and Deployment.

Computer Consultants for Remote Access
CCIE Certified Network Consultant in Sacramento

Cisco's security and offsite access technology for small to mid-size companies offer a complete range of manageable security products to help you protect your entire network infrastructure. Cisco's Virtual Private Network product family includes routers, firewalls, and VPN solutions. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco protection technologies that align best with your business goals.

Design Firms for Microsoft Access
Programming Firm in San Francisco Bay Area, San Jose Silicon Valley, California

Progent can provide cost-effective online consulting services for all releases of Microsoft Office Access including Access desktop and Access Web App and can provide expert support for Access application development, database conversion, performance tuning, BI reporting, and maintenance. Progent also offers tailored webinar classes for Access application programming and DBA services.


















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