Cisco VoIP ConsultingExchanging live voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a smart way to save money on phone carrier bills to an indispensable technology for competitive advantage. Converged communications, at one time limited to managing Internet-based voice and faxes on one system in order to replace traditional PBX equipment, today encompasses voice and video, mobile communications, messaging, presence, services, and much more in a centralized ecosystem that is easy to manage, extensible, secure, fault-tolerant, economical, and user friendly.

Cisco is the leader in supplying the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's unified communications solution adds to the productivity of information systems by slashing operating expenses; integrating multiple collaboration functions with familiar software applications to increase worker output; supporting collaboration among workers, associates, and vendors to save time and enhance business results; and simplifying the support of your converged voice and data infrastructure.

Cisco's UC technology cover these main product categories:,

  • Call Control Agents for managing calls and sessions
  • Communications Endpoints to optimize end-user productivity
  • Unified Communications Software Applications for easy access to presence, chat, voice and video, voice messages, white boarding, and voice/video conferencing
  • IP Gateways for connecting to outside networks and teleworkers
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist who can help businesses of all sizes to design, install, administer, upgrade, expand, move, and repair Cisco UC products so that you highest business value of your UC system. Progent can provide expert support for every facet of Cisco's UC solutions such as call management tools, VoIP and softphones, and immersive telepresence software. Progent also offers expertise for Cisco's realtime media-optimized infrastructure such as ISR routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsCisco's call-processing agent is the core of the Cisco IP collaboration portfolio infrastructure and gives you the flexibility to implement a central call-processing design, a decentralized model, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet telephony network devices such as IP phones, media processing devices, Voice over IP gateways, and multimedia applications across the IT environment. Cisco Unified Communications Manager supports extra mixed media functions including unified messaging, multimedia conferencing, and collaborative client interaction networks.

The most recent release of Unified Communications Manager, previously named Cisco CallManager, includes a wealth of enhancements that accelerate your return on investment by cutting management and support expenses, improving worker output, facilitating collaboration, accommodating the bring-your-own-device style of working, fortifying security, and allowing efficient utilization of IT infrastructure. Headline innovations include automatic dial-plan replication, simplified certificate management, extended support for single sign-on for administrators and end users, hardware-agnostic call recording, mobile connectivity with no need for VPN, a new self-care interface that makes it simple for end users to install their options and preferences for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for users at distributed sites, administrators can help achieve non-stop phone operation through Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a WAN connection fails, Cisco SRST in the Cisco router provides basic Unified Communications Manager services until the link is returned. For a description of Progent's consulting support for Cisco routers, see consulting and troubleshooting services for Cisco routers.

For small businesses, branch offices, and retail deployments that do not need the complete feature set available from Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective solution that meets the needs of locations with as many as 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software operating on a Cisco ISR router, smaller organizations can quickly deploy a unified voice and data environment.

Cisco's BE6000 is a family of end-to-end solutions that offer essential unified communications capabilities such as routing, gateway, premium voice/video, messaging, instant messaging and presence, teleconferencing, and paging services, allowing any end user to collaborate on any endpoint device from any place. All Business Edition 6000 solutions come preconfigured with virtualization and Unified Communications applications, making deployment fast and easy and cutting operating expenses for companies with up to 1000 workers. All BE6000 solutions come preloaded with a virtualization hypervisor and UC applications software. Organizations can instantly activate collaboration software applications when their requirements grow.

The small-scale BE6000S includes five fixed UC applications preloaded on a single combination ISR router/IP gateway/virtualized blade server device and supports as many as 150 workers and 300 devices. The medium-scale Business Edition 6000M includes 4 UC software application options enabled on a virtualized Cisco UCS C220 M4 server and can handle a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 UC application options activated on a virtualized Cisco UCS C220 M4 server platform and has the capacity for up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (Unified CM) and CallManager design, configuration, migration and technical support.

IP Phones: IP Voice and IP Media Phones
An IP communications endpoint is a user instrument, and can be a hardware handset or a soft phone application that runs on a desktop or handheld computer. In the Internet Protocol environment, each IP phone has an Ethernet connection. IP phones offer all of the capabilities that a conventional telephone has, but Voice over IP phones often offer extra functions including the ability to connect to websites or host business applications.

Cisco Voice over IP Phones SupportUnlike ordinary PBX technology, in a Cisco IP communications network you can implement virtually instant moves, additions, and modifications. You merely move the IP handset to your new spot, plug it into the Ethernet jack, and the device announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are automatically replicated, eliminating the cost and hassle of sending technicians to wiring closets. Another efficient capability is extension mobility, which enables you to sign into any Cisco IP phone and get your own phone number and rights.

Cisco offers a wide selection of Unified CM phones. The low-cost SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones that feature high-quality audio, support for hosted IP telephony environments or an IP private branch exchange, easy deployment and highly secure remote provisioning, zero-downtime software updates, and browser-based configuration. The low-end SPA301 is a single-line VoIP endpoint with no display or speakerphone, a base dialer with a single Ethernet port, and a corded handset without keys. The SPA302D, intended solely for operation with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a TFT 176 x 220 pixel color display, and a dial pad with a speakerphone. Cisco's SPA303 is an entry-level 3-line SIP-based phone with two switched Ethernet ports, a 128x64 mono graphical display and a speakerphone.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 line IP phones are affordable devices that support SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no hi-res screen. The SPA502G IP Phone supports a single line and has no soft buttons. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G VoIP phone supports 12 lines and has 12 programmable buttons. The SPA512G has four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has programmable keys, and supports 1xGb Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and has five programmable buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices intended for infrequent-use settings such as lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit screen, a Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and requires a hook switch for transferring a call and joining a conference.

The 7800 Series of economical IP phones are VoIP desktop endpoints featuring backlit monochrome displays, four soft keys, 11 dedicated buttons, an Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in the 7800 line feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 models, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common areas and for workers with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only model in the 7800 family to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrative staff, call center personnel, and supervisors who have significant voice communications requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft keys.

>Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-only IP phones that includes desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature keys. The Cisco IP Phone 8811 includes a monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration SupportCisco's wireless VoIP phones are industrial-grade wireless devices intended for workers who are mobile within office, warehouse, retail or other venues where management requires user endpoints that offer more administrative control, security and ruggedness than is possible with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move on-premises workers the benefits of voice over wireless LAN (VoWLAN) communications in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless IP Phone features a 2.4 inch color screen, a rugged shell designed for shock resistance and compliant with IP67 for particulate and splash resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth radio to support cordless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for potentially combustible environments. The 8821-EX also has a shell composed out of yellow plastics, which makes the device easy to locate during a crisis. Learn about Progent's Cisco Wireless IP Phone integration and troubleshooting consulting.

Cisco 9900 Series Voice over IP Phones SupportCisco's discontinued 9900 family of powerful IP phones integrate high-quality voice with high-resolution color displays to deliver a rich multimedia UC experience for knowledge professionals, managers, and executives. The two IP phones in this line incorporate a Standard Definition VGA color display, a Bluetooth 2.0 radio to work with a broad selection of headsets, and an integrated 10/100/1000 Ethernet port. The Cisco Power Save function is offered as an option and can cut off-hour energy use by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for adding scalability to programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) networks, and 4 soft-label touchscreen keys to invoke Cisco UC functions. The 9971 IP phone allows up to 3 IP Expansion Modules for adding customizable line and feature keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP voice, IP video, and other converged applications are isolated from the call- and voice-processing mechanism, and they may be anywhere within the network. A single network infrastructure offers an open environment for feature-rich applications and acts as a solid foundation for future convergence-based applications. Cisco cooperates with third-party technology vendors to provide a broad range of IP telephony and IP video applications and products. Cisco also supports the capability to develop and administer customized internal applications.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a converge media application that provides presence, IM, voice, high-definition video, voice messaging, screen sharing, and online conferencing features for Windows PCs, Apple Macs, tablets and smartphones. Cisco Jabber is a rebranding and integration of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major enhancements in the areas of HD video features and screen sharing, and extending the collaboration environment to more platforms and endpoint hardware. Cisco Jabber operates in conjunction with Unified CM for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing.

Since Cisco Jabber is based on popular communication standards, it can communicate with a wide range of third-party platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Jabber to trade IM and presence information with other XMPP clients such as Adium, Sametime, and Microsoft Lync. Cisco Jabber collaboration features can be accessed from Microsoft Office applications such as Microsoft Outlook and SharePoint. This extensive platform support optimizes productivity by providing a consistent user environment and accommodating the bring-your-own-device paradigm of networking. Progent offers the services of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint experts who can show you how to integrate Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with Apple iPhone integration and Google Android phone integration and management to help your organization to enhance the productivity of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web conferencing for users with a browser or almost any PC or handheld computer. Cisco WebEx is offered as SaaS through the Cisco WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of management, avoids major up-front expenditures, features maximum uptime and world-class data protection, and provides fast performance. Important features include support for sharing discrete content or your whole screen with remote attendees in real time, the capability to embed rich media into presentations including PowerPoint and Flash animations, session recording plus playback for training and demonstrations, single sign-on and support for other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data protection and encrypted access with strict policy control.

>WebEx Meeting Web Conferencing Consultants

Cisco WebEx Meeting Center works with Windows, Mac, and Linux-powered PCs and allows mobile users to start, schedule, and take part in meetings on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate online meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of IM applications.

Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For medium-size businesses and enterprises who want to build an in-house or hybrid in-house/cloud solution for teleconferencing, Cisco provides a selection of Cisco TelePresence software and equipment that enable high-quality teleconferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is an expandable video conferencing bridge that runs with Cisco Unified Communications Manager to deliver multiparty telepresence to UC environments and can expand meetings to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of how conferencing bandwidth and features are allocated for every individual attendee, enabling managers to specify the precise service level and experience needed for each user. Cisco TelePresence Content Server collects video and presentations for real-time distribution and video on demand (VOD) playback.

Cisco Unity Connection and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a converged voicemail system that accelerates teamwork by providing a variety of options for accessing voice messages within a framework that is easy to implement and administer. Cisco Unity Connection allows you to read and manage voicemail messages from your email inbox, browser, Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Unity Connection also provides sophisticated voice-recognition capabilities for hands-free management and extensive Automated Attendant features that include intelligent routing for inbound phone calls and easily customizable call-screening and message-notification settings. The Unity Connection system runs as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can accommodate as many as 20,000 mailboxes on each server.

Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to medium businesses and enterprise branch locations with up to 500 users. Unity Express permits users to access and manage voicemail messages using a Cisco Unified IP Phone display, your web browser, or your email system. ISR Routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2900, 3800, and 3900 families. Progent offers comprehensive consulting and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates closely with Unified CM and desktop agent applications such as Cisco Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to connect customers with the appropriate sales or support person. Unified CCE offers smart call distribution, computer telephony integration, multiple channel customer contact management, network-wide call queuing, IVR and advanced company-wide reporting to simplify the deployment and management of a large-scale customer contact center. Cisco products supporting UCCE's client interaction management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for creating a customer contact center for mid-scale deployments that support as many as 400 agents. Multiple packages are available, plus a selection of special options. Unified Contact Center Express integrates closely with Unified Communications Manager and provides smart call routing, contact management, reporting, IVR, and management of voice, email, web chat, and social media requests. Unified Contact Center Express includes Finesse, a browser-based customizable desktop agent that requires no client-side installation. Optional advanced features include conditional routing, projected-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach, makes it possible for users to be reached via a single number that rings simultaneously on their desktop VoIP Phone and their mobile phone. Users can transfer live conversations between their desktop IP phone and their mobile phone without disruption. Unanswered calls can be transferred to a Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls get directed to different phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated process for first-time deployments and for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a unified view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site installations and minimizes the effort needed to implement future changes. Prime Collaboration also provides advanced analytics including application adoption and usage trends, allowing organizations to make more efficient use of IT resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications environments to connect with public systems and with users operating beyond the corporate firewall. Cisco's portfolio of communication gateways deliver unified communications support for a wide variety of gateway as well as session-border-control applications.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to allow employees, suppliers, consumers, or partners who are working on various outside network environments, collaboration platforms, or endpoint equipment to connect to Cisco Unified Communication services. Cisco's Expressway collaboration gateway works in conjunction with an enterprise Cisco Communications Manager deployment or Cisco Business Edition, or can be accessed through the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more pervasive. Important features of Cisco Expressway include:

  • Mobile and Off-site Connectivity: Remote users who have any Jabber-supported device or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on as well as Transport Layer Security (TLS) and can access all their Jabber applications (video, high-quality voice, rich content IM, and presence) without requiring the extra step of starting a VPN connection. In addition, teleworkers have the ability to use their Cisco TelePresence endpoints without a VPN, delivering a user experience at home that is the same as the corporate office.
  • Jabber Guest Support: Cisco Expressway is required for supporting Cisco's Jabber Guest, which makes it possible for “guests” to interact with your organization simply and securely using streamlined browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can function as a gateway that connects between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, scalable conferencing experience that transparently combines business-quality voice, HD video, and content sharing to any client, at any location, using any endpoint.
  • Interoperability: If your organization already has third-party video systems, Cisco Expressway can assist you to move easily to Cisco products whenever you choose. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Interoperability capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding to AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects unified communications networks to the IP public switched telephone network (PSTN). In addition to offering session border control, CUBE provides easy and cost-efficient collaboration outside the firewall. Important unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-led security evaluation of voice calls
  • B2B immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS software and can be enabled on a broad range of Cisco's enterprise routers, which include Cisco's ASR 1000 routers, the Cisco ISR 4000 line, the ISR G2 Series, and high-end models of Cisco's 800 Series fixed-configuration routers. Cisco's virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual container.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent can provide remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help you to plan, implement, manage and repair unified communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco consultants have extensive backgrounds supporting Cisco Unified Communications Manager and CallManager, VoIP phones and other endpoints, UC applications like Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco SRST, Cisco Unified Border Element, H.323 and SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can in addition assist you to create SIP connectivity solutions that include SIP IP voice phones and media phones, SIP trunks, and SIP management tools via Cisco Unified Communications Manager.

Progent's application programmers can create specialized unified communications software that will enable your organization to incorporate the features of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can audit your current network and Internet connectivity infrastructure to determine whether your system is configured to accommodate business-quality Voice over IP and high-definition video, assist you to select and install Cisco products appropriate for your current situation and downstream expansion strategy, and interface your Cisco Unified Communications products with technology from other suppliers. Progent's CISSP certified information security consultants can assist you to create, carry out, and validate a comprehensive security strategy for your converged communications ecosystem. Also, Progent can assist your organization to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony to provide affordable call control redundancy in remote-branch and home-office sites, and Progent's disaster recovery planning experts can help you develop a sensible DR/BC plan to ensure the availability of your vital communications environment.

Unified Communications Manager/CallManager Migration Consulting
Releases of Cisco Unified CM before 8.6 and all versions of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer develop, fix, or test this older software. Security updates for this pivotal application will end, which in some circumstances may create compliance or potential liability problems.

Progent will continue to offer comprehensive support for end-of-life releases of Cisco Unified Communications Manager and CallManager, but in case your company is still using an out-of-dated version of this critical application your organization should start immediately to plan your upgrade. Progent's Cisco-certified consulting professionals can help you to migrate efficiently to the current version of Cisco Unified CM and can routinely save customers up to 50% off consulting service fees versus most IT service firms because of Progent's documented process and experience in this practice area. By adhering to leading practices, Progent can make sure your business realizes a fast return on your IT investment by helping you take full advantage of the new and improved feature set, lower administrative and support expense, more productive collaboration, and stronger security offered by the latest release of Unified Communications Manager.

Progent's migration consulting services include ROI analysis, project management, system testing, Cloud integration, configuring collaboration endpoints from Cisco and other providers, mobile connectivity, data protection consulting, management automation, disaster recovery planning, network topology design, staff and user training, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable upgrade packages to make sure your costs are visible and affordable.

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