Sending live voice and video over Internet Protocol has progressed from simply being being a shrewd means to cut phone bills to being an indispensable tool for productive collaboration. Unified IP communications, at one time restricted to integrating Internet-based voice and faxes on the same platform to take the place of expensive PBX systems, today includes VoIP and video, mobility, chat, presence, services, and much more in a centralized ecosystem that is manageable, scalable, protected, fault-tolerant, economical, and intuitive.
Cisco is the global leader in providing solutions required to support the new model of unified communications (UC). Cisco's UC solution adds to the productivity of information systems by cutting operating expenses; integrating rich media features with familiar software programs to improve worker output; facilitating teamwork among workers, partners, and suppliers to save effort and improve business outcomes; and streamlining the support of your communications environment.
Cisco's UC technology address several important product areas:,
Progent can provide the remote or onsite consulting services of a certified CCIE (Collaboration) specialist to help organizations of any size to plan, install, manage, migrate, expand, move, and repair Cisco UC products so that you highest business value of your communications investment. Progent can provide world-class consulting for every element of Cisco's UC solutions including call processing and control software, VoIP and softphones, and immersive telepresence platforms. Progent also provides consulting and support services for Cisco's IP voice-optimized infrastructure such as Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.
- Call Control Agents for controlling rich media calls and sessions
- Communications Endpoints to enhance end-user engagement
- UC Software Applications for easy access to real-time, IM, voice and video, phone messages, white boarding, and voice/video conferencing
- Communications Gateways for accessing public networks and remote users
Call Control Software - Unified Communications Manager (CallManager)
The call-processing agent is the centerpiece of the Cisco IP telephony portfolio and gives you the versatility to implement a centralized call-processing model, a decentralized model, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet products such as VoIP handsets, media management devices, VoIP gateways, and mixed media applications across the IT environment. Cisco Unified Communications Manager supports additional voice, video, and data functions such as unified messaging, multimedia conferencing, and collaborative customer communication networks.
The most recent release of Unified Communications Manager, formerly known as Cisco CallManager, offers a wealth of enhancements that expedite your return on investment by lowering administrative and maintenance costs, improving worker output, enhancing teamwork, accommodating the bring-your-own-device (BYOD) style of computing, strengthening security, and making efficient use of IT resources. Headline new features include automatic dial-plan replication, streamlined certificate management, expanded support for standards-based single sign-on (SSO) for managers and end users, device-agnostic call recording, on-the-road connectivity without the need for VPN tunneling, a new self-care utility that makes it easy for users to specify their preferences for all of their devices, and support for Transport Layer Security for mobile users.
When you deploy a central Unified Communications Manager cluster to manage call processing for users at distributed sites, IT managers can help achieve non-stop call availability through Cisco SRST, a Cisco IOS Software image for routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router provides core Unified Communications Manager services until the connection is restored. For information about Progent's consulting services for Cisco routers, see consulting services for Cisco Integrated Services routers.
For small business networks, branch offices, and retail environments that do not need the complete feature set available from Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides a budget-friendly solution that handles the requirements of sites with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can quickly set up a unified voice/data solution.
The Cisco Business Edition 6000 is a family of all-in-one platforms that provide fundamental collaboration capabilities such as routing, IP gateway, high definition voice and video, messaging, instant messaging and presence, teleconferencing, and paging support, enabling any user to connect on any device from anywhere. All BE6000 versions are shipped preloaded with virtualization and Unified Communications applications, making deployment fast and simple and reducing cost of ownership for companies with from 25 to 1000 workers. All BE6000 versions are delivered preconfigured with a virtualization hypervisor and Unified Communications applications. Organizations can simply activate Unified Communications software applications when their requirements grow.
The entry-level BE6000S includes five standard collaboration applications installed on one combination 2921V router/IP gateway/virtualized E1600 M2 blade server device and can handle up to 150 workers and 300 devices. The medium-scale Business Edition 6000M supports 4 UC application options enabled on a single virtualized Cisco UCS C220 M4 server and supports a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes 8 collaboration software application options activated on a single virtualized Cisco C220 M4 server platform and has the ability to support as many as 1000 users, 2500 devices, and 100 contact center agents.
For additional information about Progent's support for Unified Communications Manager, visit Unified Communications Manager (Unified CM) and CallManager design, integration, migration and troubleshooting.
Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is a user instrument, and can be a hardware phone or a soft phone program on a desktop or handheld computer. In the Internet Protocol world, every VoIP phone has an Ethernet connection. Voice over IP phones have all of the functions that a conventional phone has, but Voice over IP phones can also provide extra features such as the ability to connect to websites or host collaboration software.
Unlike conventional Private Branch Exchange technology, in a Cisco IP telephony network you can implement almost instant moves, additions, and modifications. You merely move the IP phone to its new location, attach it to an Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All user rights and settings are programmatically re-established, doing away with the cost and delay of dispatching technicians to wiring closets. Another efficient capability is extension mobility, which enables you to log into any Cisco IP device and receive your personal phone extension and rights.
Cisco offers a broad range of VoIP handsets. The entry-level SPA 300 family are basic IP and DECT phones that feature high-quality voice, compatibility with hosted Internet Protocol phone systems or an IP private branch exchange, easy deployment and highly secure remote provisioning, in-service software updates, and browser-based set up. The low-end SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer with a single Ethernet port, and a wired handset without a keypad. The SPA302D, intended exclusively for use with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiline wireless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a TFT 176 x 220 color display, and a dial pad with speakerphone capability. The SPA303 is an entry-level three-line IP phone with two Ethernet ports, a 128x64 mono display and a speaker.
Cisco's SPA500 line IP phones are low-cost endpoints with support for both SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no LCD display. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G has four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G IP Phone supports 12 lines and has 12 soft buttons. The SPA512G has four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft buttons, and supports 1xGb Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 pixel color screen, supports five lines, and includes five programmable buttons.
Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for infrequent-use settings like cafeterias, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome screen, an integrated Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a screen and requires a hook switch for call transfer and joining a conference.
The 7800 Series of value-priced IP phones are VoIP endpoints with backlit mono displays, four soft buttons, 11 dedicated keys, an integral Ethernet switch with Class 1 PoE, and an integral speakerphone. The 7800 Series support only the SIP signaling protocol. All models in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations and for workers with infrequent voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available via an optional handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrators, call center agents, and managers who have significant voice communications needs.
Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 pixel color display, a 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable keys.
Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. Cisco's IP Phone 8811 features a monochrome display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.
Cisco's wireless IP phones are industrial-grade wireless devices designed for professionals who are mobile within campus, warehouse, retail or other venues where management requires user endpoints that offer more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite workers the advantages of voice over wireless LAN technology in workplaces with 802.11x Wi-Fi. The 8821 Wireless VoIP Phone features a 2.4 inch color screen, a rugged case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and moisture resistance, extended batteries, a speakerphone, and a Bluetooth 4.0 transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in hazardous work sites. Cisco's 8821-EX also features a case made of yellow plastics, which makes it easy to find during a crisis. Learn about Progent's Cisco Wireless VoIP Phone integration and troubleshooting consulting.
Cisco's legacy 9900 family of advanced VoIP endpoints combine high-quality voice with high-resolution color screens to provide a productive collaborative experience for knowledge professionals and executive management. Both models in this family include an SD VGA color screen, a Bluetooth transceiver to support a wide range of headsets, and an integrated Gigabit Ethernet port. The Cisco EnergyWise function is optional and can cut off-hour power use by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for expanding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with wireless networks, and 4 soft-label touchscreen keys to access Cisco UC features. The 9971 supports up to 3 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys.
Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP telephony, video, and other converged applications are physically separate from the call- and voice-processing infrastructure, and they may reside at any location within the network. A cohesive connectivity framework provides an open environment for feature-rich applications and serves as a solid foundation for future convergence-based software. Cisco works with third-party IT industry companies to provide a broad range of IP telephony and video applications and products. Cisco also supports the capability to create and administer customized in-house applications.
Unified Communications applications offered by Cisco and supported by Progent's consultants include:
Cisco Jabber is a converge media client application that provides presence, instant messaging, voice, HD video, voice messaging, desktop sharing, and online conferencing features for PCs, Apple Macs, Apple and Android tablets plus iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major improvements in the areas of video features and desktop screen sharing, and extending the collaboration experience to additional platforms and devices. Cisco Jabber works with Cisco Unified CM for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for conferencing.
Since Jabber is built around popular communication protocols, it can communicate with a wide selection of third-party products. For example, Extensible Messaging and Presence Protocol (XMPP) enables Jabber to trade instant messaging and presence information with a variety of XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and Microsoft SharePoint. This extensive platform compatibility optimizes productivity by delivering a common user experience and fully enabling the BYOD paradigm of networking. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can help you to take advantage of Jabber with Microsoft's premiere collaboration platforms. Progent also offers help with Apple iPhone and iPad integration as well as Google Android phone and tablet integration to help you to increase the productivity of your BYOD ecosystem.
WebEX Meeting Center
Cisco WebEx Meeting Center enables web conferencing for users with a web browser or virtually any PC or handheld computer. Cisco WebEx is offered as SaaS through Cisco's WebEx Cloud. This makes it simple to roll out and expand, streamlines management, avoids major initial expenditures, features high availability and enterprise-class security, and provides consistently high performance. Important capabilities include support for sharing discrete content or your entire screen display with online participants in real time, the ability to incorporate multimedia into your presentations including Microsoft PowerPoint and Flash videos, network-based recording plus playback for training and demonstrations, single sign-on (SSO) and support for other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data protection and encrypted access with strict policy management.
Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux-powered desktops and allows mobile users to start, schedule, and attend meetings on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also initiate web conferences with a few clicks from Microsoft Office, Outlook, Notes, and a selection of IM applications.
Cisco TelePresence Portfolio for On-premises Video Conferencing Infrastructure
For midsize businesses and enterprises who wish to build an in-house or hybrid local/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-quality and standards-based video conferencing for attendees with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to provide multiparty telepresence to unified communications deployments and can expand meetings to incorporate cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of how conferencing resources should be allotted for every individual participant, enabling administrators to specify the exact service level and experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for real-time streaming and on-demand playback.
Cisco Unity Connection Platform and Unity Express for Unified Voicemail
Cisco's Unity Connection, an extension of Cisco Unified CM, is a unified voice messaging platform that accelerates productive collaboration by offering flexible set of alternatives for retrieving calls and messages within a framework that is easy to deploy and manage. Unity Connection allows you to read and manage voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Connection also offers sophisticated voice-recognition capabilities for hands-free management and powerful Automated Attendant features that include intelligent routing for incoming calls and custom call-screening and message-notification options. The Cisco Unity Connection platform runs as a VM that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate up to 20,000 mailboxes per server.
Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant functions for small to medium businesses (SMBs) and enterprise branch offices with as many as 500 voice mailboxes. Unity Express allows users to access and manage voicemail via a Cisco IP Phone display, a browser, or an email system. ISR Routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent can provide certified consulting and support services for all ISR routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with Cisco Unified Communications Manager and agent desktop applications such as Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the appropriate sales or service agent. Unified CCE provides intelligent call routing, computer telephony integration, multichannel customer contact management, network-wide call queuing, IVR and advanced company-wide reporting to simplify the deployment and administration of a large-scale customer contact center. Cisco products supporting UCCE's customer contact management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.
Unified Contact Center Express (CCX) offers a packaged solution for building a customer contact center for branch or midmarket systems that support as many as 400 agents. Multiple packages are available, as well as a selection of optional enhancements. Cisco Unified Contact Center Express integrates closely with CUCM and offers intelligent call distribution, contact interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified CCX includes Cisco Finesse, a web-based customizable desktop agent that needs no client-side installation. Optional advanced features include conditional routing, projected-wait-time announcements, and quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach, allows users to be reached from one phone number that rings at the same time on their Cisco VoIP Phone and their smartphone. Users can transfer active conversations between their desktop IP phone and their mobile phone without disruption. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls are extended to different phones.
Cisco Prime Collaboration Provisioning
Prime Collaboration Provisioning offers an automated platform for initial installs as well as for “day 2” moves, adds, changes, and deletions. A user-friendly console delivers a unified view of a user and the user's services. Cisco Prime Collaboration Provisioning significantly speeds up company-wide installations and reduces the effort needed for future updates. Prime Collaboration in addition provides management analytics including technology adoption and usage trends, enabling administrators to optimize IT resources and further reduce total cost of ownership.
Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications environments to connect with public systems and with users operating beyond the firewall. Cisco's portfolio of communication gateways provide unified communications support for a wide variety of gateway as well as session-border-control deployments.
Collaboration gateways offered by Cisco and supported by Progent include:
Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gateway that allows organizations to provide employees, suppliers, customers, or partners who are working on different networks, collaboration applications, or endpoint devices to access to Cisco Unified Communication features. Cisco's Expressway collaboration gateway works with an enterprise Cisco Communications Manager system or Cisco BE6000, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more pervasive. Important features of Expressway are include:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Access: Remote workers with any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) as well as Transport Layer Security (TLS) and are able to access all their collaboration workloads (high-definition video, voice, content instant messaging, and presence) without the inconvenience a VPN connection. Also, telecommuters can utilize their Cisco TelePresence endpoints without a VPN, providing a user environment at home that is identical to the corporate office.
- Cisco Jabber Guest Support: Expressway is critical for supporting the Cisco Jabber Guest, which makes it possible for “guests” to interact with your organization easily and securely via lightweight browser and mobile multimedia phone calls.
- Cisco Cloud Connectivity: Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible conferencing experience that transparently combines business-quality voice, HD video, and data sharing to any client, anywhere, using any device.
- Interoperability: If your company already has non-Cisco video systems, Expressway can help you to migrate efficiently to Cisco technology whenever it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 SVC, or SIP environments. Gateway capabilities allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 SVC to H.264/MPEG-4 AVC.
The Cisco Unified Border Element is an advanced session border controller that connects converged business communications systems to the public switched telephone network. Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers simple and cost-efficient collaboration beyond the firewall. Important collaboration functions supported by CUBE include:
CUBE software is available for licensing on Cisco IOS software and can be run on a broad range of Cisco's enterprise-class routers, which include Cisco's ASR 1000 routers, the ISR 4000 family, the ISR G2, and several versions of Cisco's 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual container.
- Cisco WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
- Voice/Video recording
- SIP-based Call-center and IVR solutions
- Policy-based security evaluation of voice calls
- B2B immersive telepresence over SIP
How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to help you to plan, deploy, administer and troubleshoot unified communications networks supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid environment. Progent's Cisco-certified engineers have extensive backgrounds with Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, collaboration gatekeepers, tools incorporated into Cisco switches and routers. Progent can also offer support for technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 and SIP gateways, Call Admission Control, VoIP trunks, PSTN, and AVVID. Progent's SIP integration consultants can also help you to build SIP infrastructure solutions that include SIP-based VoIP phones and video endpoints, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified Communications Manager.
Progent's application developers can create specialized IP telephony software that will help your organization to integrate the telephony capabilities of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can audit your current network and Internet access infrastructure to make sure your environment is configured to accommodate business-quality IP voice and high-definition video, assist you to select and deploy Cisco hardware and software appropriate for your present needs and future growth plans, and interface your Cisco collaborative communications products with products from other vendors. Progent's ISSAP certified information security and compliance consultants can show you how to develop, implement, and test a comprehensive security and compliance strategy for your unified communications solution. Also, Progent can assist your organization to deploy Cisco fault-tolerant mechanisms such as Cisco Unified SRST for affordable call control backup in remote-branch and teleworker sites, and Progent's disaster recovery and business continuity planning consultants can help you create a viable disaster recovery plan to protect your crucial communications environment.
Unified Communications Manager/CallManager Migration Services
Releases of Cisco Unified CM before 8.6 and every version of its predecessor CallManager have reached end-of-life. Therefore Cisco Engineering will no longer develop, fix, or validate the product software. Security updates for this pivotal product will stop, which in some circumstances may create compliance or even potential liability problems.
Progent continues to provide premiere consulting and troubleshooting support for end-of-life editions of Unified Communications Manager and Cisco CallManager, but if you are now running an out-of-dated release of this pivotal software you should start immediately to plan your upgrade. Progent's Cisco-certified consultants can assist you to migrate efficiently to the latest release of Unified Communications Manager and can often save customers up to 50% off consulting fees versus competing IT service companies thanks to Progent's documented procedures and experience in this practice area. By adhering to best practices, Progent can make sure your organization sees a fast return on your investment by showing you how to benefit fully from the new and improved features, reduced management and support costs, more productive collaboration capabilities, and tighter data protection provided by the latest edition of Cisco Unified CM.
Progent's migration services include ROI analysis, project management, system testing, Cloud integration, setting up collaboration endpoints from Cisco and third-party suppliers, smartphone and tablet integration, security and compliance services, management automation, business continuity planning, network topology design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also offers ultra-affordable upgrade packages to make sure your costs are predictable and affordable.
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