Cisco VoIP Professional ServicesSending live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a savvy way to reduce phone bills to being a required technology for productive collaboration. Converged IP communications, at one time restricted to integrating Internet-based voice calls and faxing on one system to take the place of expensive PBX systems, today encompasses rich media, mobile communications, IM, presence, collaboration services, and more in a single framework that is easy to manage, extensible, secure, resilient, economical, and intuitive.

Cisco is the leader in providing the hardware and software infrastructure required to support the current model of unified communications (UC). Cisco's UC solution enhances the productivity of information networks by slashing operating expenses; integrating multiple collaboration functions with familiar software applications to improve worker output; supporting collaboration among workers, associates, and suppliers to save effort and improve business outcomes; and streamlining the support of your converged voice and data environment.

Cisco's UC technology cover these important product categories:,

  • Call Control Platforms for managing calls and sessions
  • Communications Phones and Softphones to enhance end-user productivity
  • UC Applications for integrated access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for providing connectivity with public networks and remote users
Progent can provide the remote or on-premises services of a certified CCIE (Collaboration) specialist who can assist businesses of any size to design, deploy, administer, upgrade, optimize, relocate, and repair Cisco UC products so that you highest business advantage of your communications investment. Progent offers world-class support for all components of Cisco's UC solutions including call management tools, IP phones and softphones, and teleconferencing software. Progent also provides consulting and troubleshooting services for Cisco's rich media-optimized network infrastructure products such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call and Session Processing Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsThe call-processing agent is the centerpiece of Cisco's IP collaboration solution and gives you the flexibility to implement a central call-processing model, a decentralized model, or a mix of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet products such as VoIP phones, media processing appliances, VoIP gateways, and mixed media programs throughout the network. Cisco Unified Communications Manager supports additional voice, video, and data services including unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The latest version of Cisco Unified Communications Manager, formerly named CallManager, includes a variety of improvements that expedite your return on investment by cutting management and maintenance costs, improving user productivity, enhancing collaboration, supporting the bring-your-own-device (BYOD) style of computing, fortifying data protection, and making efficient use of network infrastructure. Headline new features include automatic dial-plan replication and batch provisioning, simplified certificate control, extended support for single sign-on (SSO) for managers and end users, device-agnostic call recording, mobile connectivity without the need for VPN, a new self-provisioning utility that makes it simple for end users to set their options and preferences for all endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a central Unified Communications Manager cluster to manage voice processing for customers at remote locations, IT managers can help achieve non-stop phone service through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony in the router offers basic UC Manager functions until the connection is restored. To learn about Progent's consulting services for Cisco routers, refer to consulting services for Cisco Integrated Services routers.

For small businesses, branch locations, and retail deployments that do not need the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers an economical PBX alternative that handles the needs of locations with up to 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco ISR router, smaller offices can rapidly implement a unified voice and data solution.

The Cisco BE6000 is a line of end-to-end platforms that offer fundamental collaboration capabilities including routing, IP gateway, high definition voice and video, messaging, chat and real-time presence, voice and video conferencing, and paging support, enabling any user to collaborate on any endpoint device from any place. All BE6000 systems are shipped preinstalled with a virtualization hypervisor and UC applications software, making implementation quick and easy and reducing cost of ownership for companies with as many as 1000 workers. All BE6000 systems are delivered preloaded with a virtualization hypervisor and UC applications. You can instantly activate collaboration software applications whenever their needs grow.

The entry-level BE6000S supports five fixed UC applications preloaded on one combination router/gateway/virtualized E1600 M2 server device and supports up to 150 users and 300 devices. The medium-scale BE6000M includes four unified communications software application options enabled on a single virtualized C220 M4 server platform and can handle up to 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 unified communications software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager and CallManager planning, configuration, migration and technical support.

IP Phones: IP Voice and IP Media Endpoints
An IP communications endpoint is an end-user device, either a hardware handset or a software phone program that runs on a PC or handheld computer. In the Internet Protocol world, every IP phone is Ethernet connected. VoIP phones have all of the functions that a conventional phone handset has, but Voice over IP phones often have extra features including being able to connect to the web or run business applications.

Cisco Voice over IP Phones SupportIn contrast to ordinary Private Branch Exchange technology, in a Cisco IP communications environment you can perform virtually instantaneous moves, additions, and changes. You simply move the VoIP handset to your new location, attach it to an Ethernet connection, and the handset registers itself with Cisco Unified Communications Manager. All client rights and settings are automatically re-established, doing away with the cost and hassle of sending technicians to wiring closets. An additional useful capability is extension mobility, which enables you to log into any Cisco IP phone and receive your personal phone extension and privileges.

Cisco offers a broad selection of Unified CM phones. The low-cost SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications phones offering high-quality voice, compatibility with hosted Internet Protocol phone systems or an IP private branch exchange, easy installation and safe online provisioning, transparent software updates, and browser-based configuration. The low-end SPA301 is a one-line VoIP phone with no screen or speakerphone, a base dialer that has one Ethernet connector, and a wired handset without keys. The SPA302D, intended solely for use with the Cisco SPA232D Multi-Line DECT ATA, is a multiple-line cordless DECT handset that offers 10-lines, a TFT 176 x 220 pixel color display, and a keypad with speakerphone capability. The SPA303 is an affordable three-line SIP-based IP phone with two Ethernet ports, a 128x64 mono screen and a speakerphone.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 family IP phones are low-cost endpoints with support for both SIP and SPCP call control protocols, two integral switch ports, speakerphones, PoE, and conferencing support. Most models have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G IP Phone supports 12 lines and features 12 soft buttons. The SPA512G VoIP phone supports four lines, no programmable keys and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and features five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for infrequent-use environments like cafeterias, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and requires a hook switch for call transfer and joining a conference.

The 7800 family of economical IP phones are VoIP desktop devices with backlit mono displays, four soft keys, 11 dedicated buttons, an integral Ethernet switch with Class 1 PoE, and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, cuts off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared areas as well as for workers with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only device in the 7800 family to support 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, contact center agents, and supervisors who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable buttons.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that features desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature buttons. Cisco's IP Phone 8811 includes a backlit monochrome screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless VoIP phones are hardened wireless handsets designed for workers who are on the move within office, hospitality, retail or other venues where IT management wants portable phones that provide more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move on-premises workers the advantages of voice over wireless LAN communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone includes a hi-res color screen, a durable shell designed to withstand dropping and compliant with IP67 for dust and moisture resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth 4.0 radio to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for hazardous work sites. The 8821-EX also features a case composed out of yellow plastics, which makes the 8821-EX easy to locate in an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 Series Voice over IP Phones Professional ServicesCisco's legacy 9900 family of advanced VoIP endpoints combine high-definition voice with business-grade color displays to offer a productive multimedia unified communications solution for knowledge professionals and executive management. The two models in the 9900 line incorporate an SD VGA color display, a Bluetooth 2.0 transceiver to work with a broad selection of headsets, and an integrated Gigabit Ethernet port. Cisco's EnergyWise feature is offered as an option and can lower off-hour power consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Color Key Expansion Modules for expanding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with wireless networks, and four soft-label programmable touchscreen keys to access Cisco UC features. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for expanding customizable line and feature keys.

Cisco Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP telephony, video, and other converged applications are independent from the call/voice processing mechanism, and they may reside at any location within the network. A single network infrastructure offers a versatile environment for feature-rich applications and acts as a firm basis for downstream convergence-based software. Cisco cooperates with leading technology companies to provide a broad range of IP telephony and IP video software applications and products. Cisco also enables the ability to develop and manage specialized internal applications.

UC applications available from Cisco and supported by Progent's consultants include:

Cisco Jabber
Cisco Jabber is a unified communications client application that supports presence, IM, business-quality voice, HD video, voicemail, desktop sharing, and real-time conferencing features for PCs, Apple Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important improvements to video features and screen sharing, and extending the collaboration environment to additional operating systems and endpoint hardware. Cisco Jabber works with Cisco Unified CM for call control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.

Because Cisco Jabber is built around popular industry standards, it can communicate with a wide selection of third-party platforms. For example, XMPP enables Cisco Jabber to exchange instant messaging and presence data with other XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office programs including Outlook and Microsoft SharePoint. This broad platform support maximizes productivity by providing a consistent end-user environment and accommodating the bring-your-own-device paradigm of computing. Progent offers the assistance of Microsoft-certified Exchange consultants and SharePoint programmers who can show you how to integrate Jabber with Microsoft's popular collaboration platforms. Progent also can provide expertise with iPhone and iPad integration and Google Android smartphone integration and management to help your organization to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video conferencing for users with a browser or almost any desktop or mobile device. WebEx Meeting Center is delivered as software as a service via Cisco's WebEx Cloud. This makes it easy to deploy and scale, streamlines administration, eliminates high initial expenditures, offers high availability and world-class security, and delivers fast performance. Important capabilities include the ability to share discrete content or your whole screen display with online attendees in real time, the capability to embed rich media into your presentations including Microsoft PowerPoint and Flash animations, network-based recording plus editing and playback for training and demonstrations, single sign-on (SSO) and support for Cisco collaboration applications like Jabber and Cisco TelePresence, plus stringent data privacy and encrypted connections with strict policy management.

>WebEx Meeting Web Conferencing Consulting and Support

Cisco WebEx Meeting Center works with Microsoft Windows, Mac, and Linux desktops and permits mobile workers to launch, schedule, and attend conferences on Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online conferences instantly from Microsoft Office, Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Portfolio for In-house Teleconferencing Ecosystems
For medium-size organizations and larger enterprises who want to build a local or hybrid local/cloud environment for teleconferencing, Cisco provides a selection of Cisco TelePresence products that deliver high-definition video conferencing for attendees with virtually any endpoint device at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified CM to deliver multiparty telepresence to converged environments and can extend conferences to support cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way conferencing resources should be rationed for each attendee, allowing administrators to specify the precise service level and user experience required for each user. Cisco TelePresence Content Server records video and presentations for real-time streaming and video on demand viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an extension of Unified CM, is a unified voicemail solution that facilitates productive collaboration by offering a variety of alternatives for accessing calls and messages within a framework that is easy to implement and manage. Unity Connection allows you to read and manage your voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Connection also provides sophisticated voice-recognition features for hands-free management and extensive Automated Attendant features such as smart routing for inbound phone calls and custom call-filtering and message-alert settings. The Cisco Unity Connection system operates as a VM that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can accommodate up to 20,000 voice mailboxes on each server.

Unity Express (CUE), available in select Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to mid-size businesses and corporate branch offices with as many as 500 users. Unity Express allows you to access and manage voicemail messages via a Cisco Unified IP Phone screen, a browser, or your email client. ISR Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent offers comprehensive configuration and support services for Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates closely with Cisco Unified Communications Manager and desktop agent software such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the right sales or support person. UCCE features intelligent call distribution, computer telephony integration, multiple channel contact management, call queuing, IVR and consolidated enterprise-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco products incorporated in Unified CCE's customer contact management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) provides an out-of-the-box solution for creating a customer interaction management center for mid-scale systems that support up to 400 agents. Several packages are available, as well as a variety of optional enhancements. Cisco Unified CCX integrates closely with Unified Communications Manager and provides smart call routing, contact interaction management, reporting, interactive voice response, and management of voice, email, web chat, and social media inquiries. Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that requires no client-side installation. Optional enhancements include call-in-queue, projected-wait-time messages, and workforce quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach, allows users to be called from a single phone number that rings simultaneously on their Cisco desktop IP Phone and their smartphone. Users can transfer active conversations between their desktop IP phone and their mobile phone without disruption. Calls that are not answered can be redirected to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that specify which calls get extended to different phones.

Prime Collaboration
Cisco Prime Collaboration provides an automated process for initial deployments and for follow-on moves, adds, changes, and deletions. An intuitive console provides a unified view of a subscriber and the subscriber's services. Cisco Prime Collaboration significantly accelerates site rollouts and minimizes the effort required to implement future updates. Prime Collaboration in addition provides advanced analytics including application adoption and usage trends, allowing organizations to optimize resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with public systems and with clients operating outside the corporate firewall. Cisco's line of gateways deliver UC support for all types of gateway and session-border-control applications.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that allows organizations to allow colleagues, suppliers, consumers, or business partners who are working on different networks, collaboration applications, or endpoint equipment to access to Unified Communication services. Cisco's Expressway collaboration gateway integrates with a Cisco CM deployment or Cisco Business Edition 6000, or can be run via the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more universal. Key capabilities of Expressway are are:

  • Mobile and Off-site Connectivity: Off-site users who have any Jabber-compatible desktop or handheld computer or teleworkers with Cisco TelePresence endpoints get the benefit of one-time sign-on as well as Transport Layer Security (TLS) and are able to access all their Jabber applications (video, business-quality voice, data IM, and presence) without requiring the inconvenience a VPN connection. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN, delivering a user experience at home that is the same as the office.
  • Cisco Jabber Guest Support: Expressway is integral for supporting Cisco's Jabber Guest, which allows “guests” to communicate with your organization easily and safely through lightweight browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, extensible conferencing environment that seamlessly combines business-quality voice, video, and content sharing to any client, anywhere, using any device.
  • Interoperability: If your company currently has non-Cisco video products, Expressway can help you to migrate easily to Cisco products when you choose. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or SIP environments. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border controller that interconnects converged business communications systems to the public switched telephone network. In addition to providing session border control, Cisco Unified Border Element (CUBE) delivers simple and affordable collaboration beyond the corporate firewall. Important unified communications features enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of phone calls
  • Business-to-business immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be deployed on many of Cisco's enterprise router platforms, which include ASR 1000 Series, the Cisco ISR 4000 family, the ISR G2 Series, and several versions of Cisco's 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or on-premises help from a certified CCIE Collaboration consultant to help your business to plan, deploy, manage and troubleshoot unified communications networks that incorporate Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco-certified consultants have extensive experience integrating Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, UC applications such as Jabber and Unity Connection, Cisco's teleconferencing technologies, communication gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also provide support for technologies such as Cisco SRST, CUBE, H.323 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration consultants can in addition assist you to build SIP connectivity solutions that incorporate SIP-based VoIP phones and video endpoints, SIP trunks, and SIP administration tools via CUCM.

Progent's application developers can create specialized unified communications software that will enable your business to integrate the capabilities of Cisco Unified Communications Manager into your company operations for enhanced efficiency. Progent can revue your current network and Internet connectivity architecture to determine whether your environment is optimized to support high-quality Voice over IP and high-definition video, help you to select and deploy Cisco hardware and software that make sense for your present needs and downstream expansion plans, and interface your Cisco collaborative communications products with technology from other vendors. Progent's CISSP and ISSAP certified data security and compliance consultants can assist you to develop, implement, and validate a comprehensive security and compliance plan for your unified communications solution. In addition, Progent can assist your organization to configure Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control backup in remote-branch and telecommuter environments, and Progent's disaster recovery preparedness experts can help you create a sensible DR/BC strategy to ensure the availability of your crucial communications system.

Cisco Unified Communications Manager/CallManager Migration Consulting
Releases of Unified Communications Manager 8.6 before 8.6 and every release of its predecessor CallManager have arrived at end-of-life. Therefore Cisco will no longer develop, repair, or test this older software. Security updates for this pivotal product will end, which in certain situations could cause compliance or even legal liability issues.

Progent will continue to provide premiere consulting and troubleshooting support for outdated versions of Cisco Unified Communications Manager and CallManager, but if your business is still running an out-of-dated edition of this critical software you should start now to prepare for your upgrade. Progent's Cisco-certified consultants can help you to upgrade smoothly to the latest version of Unified CM and can typically save customers up to 50% off consulting fees versus most IT service companies thanks to Progent's documented process and hands-on experience in this area. By adhering to leading practices, Progent can ensure that your company realizes a fast payback on your investment by helping you benefit fully from the new and improved features, lower management and support expense, more productive collaboration, and tighter security provided by the newest release of Unified CM.

Progent's upgrade services include return-on-investment assessment, project management or co-management, system testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and third-party providers, smartphone and tablet integration, data protection services, management automation, business continuity planning, network architecture design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also has put together fixed-priced migration service bundles to keep your costs predictable and under control.

For additional details about Progent's engineering assistance for Cisco networking products, select a topic:

In order to contact Progent about professional help for Cisco technology, call 1-800-993-9400 or visit Contact Progent.

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