Cisco VoIP SupportExchanging live voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a smart technique to cut phone bills to being a required tool for collaboration and worker productivity. Unified IP communications, at one time limited to managing Internet-based voice calls and faxing on the same system to replace expensive PBX equipment, now encompasses VoIP and video, mobility, instant messaging, presence, services, and more within a cohesive environment that is manageable, extensible, protected, resilient, cost-effective, and intuitive.

Cisco is the leader in supplying solutions for supporting the current paradigm of unified communications (UC). Cisco's unified communications product line enhances the productivity of information networks by slashing operational costs; integrating multiple collaboration functions with familiar software applications to increase worker output; facilitating collaboration among employees, associates, and suppliers to save effort and enhance business outcomes; and streamlining the management of your communications infrastructure.

Cisco's UC technology cover these important product areas:,

  • Call Control Platforms for managing calls and sessions
  • Communications Phones and Softphones to enhance end-user productivity
  • UC Software Applications for simplified access to real-time, IM, voice and video, phone messages, white boarding, and voice/video conferencing
  • IP Gateways for providing connectivity with outside networks and telecommuters
Progent can provide the online or onsite consulting services of a certified CCIE (Collaboration) specialist to assist businesses of any size to design, configure, administer, upgrade, optimize, relocate, and repair Cisco UC products so you can maximize the strategic advantage of your communications system. Progent can deliver expert consulting for every facet of Cisco's UC solutions such as call processing and control tools, VoIP and softphones, and teleconferencing platforms. Progent also provides consulting and support services for Cisco's realtime media-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultantsThe call-processing agent is the core of Cisco's IP telephony infrastructure and provides the versatility to implement a central call-processing model, a decentralized design, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet products such as VoIP handsets, media processing products, VoIP gateways, and mixed media programs across the network. Unified Communications Manager supports extra multimedia functions such as unified messaging, video conferencing, and collaborative client communication networks.

The latest release of Cisco Unified Communications Manager, previously known as CallManager, includes a wealth of enhancements that speed up your return on investment by lowering administrative and maintenance expenses, increasing worker output, facilitating collaboration, accommodating the BYOD style of computing, fortifying security, and making optimal use of IT infrastructure. Headline new features include Global Dial Plan Replication (GDPR), streamlined certificate management, expanded support for standards-based single sign-on (SSO) for managers and end users, device-agnostic call recording, mobile access without the need for VPN tunneling, a revamped self-provisioning utility that makes it simple for workers to manage their options for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile users.

When you implement a centralized Cisco Unified Communications Manager cluster to manage call processing for users at remote locations, administrators can help ensure continuous call availability through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco SRST in the router offers basic Cisco UC Manager functions until the connection is repaired. For information about Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support for Cisco Integrated Services routers.

For small businesses, branch locations, and retail environments that do not need the full functionality available from Unified CM, Unified Communications Manager Express, formerly named CallManager Express offers a budget-friendly solution that meets the requirements of locations with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software operating on a Cisco router, smaller offices can quickly set up a converged voice and data solution.

The Cisco Business Edition 6000 is a line of turn-key solutions that provide fundamental unified communications capabilities including routing, IP gateway, high definition voice/video, messaging, IM and presence, teleconferencing, and paging services, enabling any end user to collaborate on any endpoint device from any location. All Business Edition 6000 versions are shipped preloaded with a virtualization hypervisor and Unified Communications applications, making deployment quick and easy and cutting operating expenses for companies with as many as 1000 workers. All BE6000 versions are delivered preconfigured with virtualization and UC applications software. Organizations can instantly activate UC applications whenever their requirements dictate.

The entry-level BE6000S supports five fixed collaboration software applications preloaded on one integrated 2921V ISR router/gateway/virtualized blade server platform and supports as many as 150 workers and 300 devices. The medium-scale BE6000M includes 4 unified communications software application options enabled on a virtualized Cisco UCS C220 M4 server and supports up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes eight collaboration software application options activated on a virtualized Cisco C220 M4 server platform and supports up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (Unified CM) and CallManager planning, configuration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Media Phones
A collaboration endpoint is an end-user device, and can be a hardware phone set or a software phone application that runs on a desktop or handheld computer. In the Internet Protocol world, every IP endpoint is Ethernet connected. Voice over IP phones have all of the capabilities that a conventional phone handset provides, but VoIP phones often offer extra features such as the ability to access the web or run collaboration software.

Cisco IP Phones Consulting FirmIn contrast to conventional Private Branch Exchange systems, in a Cisco IP phone environment you can implement almost instantaneous moves, adds, and modifications. All you do is take the IP phone to its new location, plug it into an Ethernet jack, and the handset registers itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and configurations are automatically re-established, eliminating the cost and hassle of dispatching support personnel to rewire connections. An additional helpful feature is extension mobility, which allows you to log into any Cisco VoIP device and receive your personal phone number and privileges.

Cisco offers a broad range of Unified CM phones. The low-cost Small Business SPA 300 Series are no-frills IP and DECT phones offering wide-band voice, support for hosted IP telephony systems or an IP private branch exchange, easy installation and secure online installation, zero-downtime software upgrades, and browser-based set up. The low-end SPA301 is a single-line IP endpoint with no screen or speakerphone function, a base dialer with a single Ethernet port, and a corded handset with no a keypad. The SPA302D, intended exclusively for use with Cisco's SPA232D DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based IP phone with two switched Ethernet ports, a 128x64 monochrome display and a speaker.

Cisco SPA500 IP Phones IntegrationCisco's SPA500 family VoIP phones are affordable endpoints with support for both SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet, and conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G has eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and features 12 programmable keys. The SPA512G has four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and has five soft buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for infrequent-use settings such as lobbies, hallways, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome non-backlit display, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line device without a display and uses a hook switch for transferring a call or joining a conference.

Cisco's 7800 family of value-priced IP phones are VoIP endpoints with backlit mono displays, four soft buttons, 11 dedicated keys, an Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for shared areas as well as for employees with occasional-to-light call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only device in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrative staff, call center agents, and managers who have heavy voice communications requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 color screen, a Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. The Cisco IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration ConsultingCisco's wireless VoIP phones are hardened Wi-Fi devices intended for workers who are on the move within office, warehouse, retail or other environments where management wants user endpoints that provide more administrative control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the advantages of voice over wireless LAN (VoWLAN) communications in workplaces with 802.11x Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a hi-res color display, a durable case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and moisture resistance, extended batteries, a speakerphone, and a Bluetooth 4.0 transceiver to support wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous environments. Cisco's 8821-EX also features a shell composed of industry-standard yellow plastics, which makes the 8821-EX easier to locate during a crisis. Learn about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 Voice over IP Phones ConsultantsCisco's discontinued 9900 family of powerful IP endpoints integrate high-quality voice with high-resolution color screens to offer a rich collaborative unified communications solution for managers and executives. The two models in this family incorporate a Standard Definition 24-bit color display, a Bluetooth 2.0 radio to support a wide selection of headsets, and an integrated 1 GE Ethernet switch. Cisco's Power Save function is optional and can lower off-hour power consumption by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 IP Expansion Modules for adding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi transceiver for deployment with wireless environments, and 4 customizable touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 Cisco IP Expansion Modules for expanding customizable line and feature keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, video, and other UC applications are physically separate from the call- and voice-processing infrastructure, and they may be anywhere within the network. A single network infrastructure offers a versatile environment for feature-rich business applications and acts as a firm foundation for future convergence-based software. Cisco cooperates with leading technology companies to provide a wide selection of IP voice and IP video software applications and products. Cisco also supports the capability to create and administer specialized in-house programs.

Unified Communications application software offered by Cisco and supported by Progent's consultants include:

Jabber is a unified communications client application that supports presence, IM, voice, HD video, voice messaging, desktop sharing, and real-time conferencing features for Windows PCs, Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important enhancements in the areas of video features and screen sharing, and extending the collaboration environment to additional platforms and endpoint hardware. Jabber operates with Cisco Unified CM for call management, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Since Cisco Jabber is built around key communication protocols, it can interoperate with a wide selection of third-party platforms. For example, Extensible Messaging and Presence Protocol allows Cisco Jabber users to trade instant messaging and presence data with other XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities can be accessed from Microsoft Office programs including Outlook and SharePoint. This cross-platform compatibility maximizes output by delivering a consistent user experience and accommodating the BYOD model of networking. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can show you how to take advantage of Jabber with Microsoft's premiere collaboration platforms. Progent also offers expertise with iPhone and iPad integration as well as Android smartphone integration to assist your organization to enhance the productivity of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web conferencing for participants using a browser or virtually any desktop or handheld computer. Cisco WebEx is offered as software as a service via Cisco's WebEx Cloud. This makes it easy to roll out and scale, reduces the cost of administration, eliminates heavy initial expenditures, offers high availability and world-class data protection, and delivers consistently high performance. Key features include support for sharing specific content or an entire screen display with online participants in real time, the capability to incorporate multimedia into your presentations including PowerPoint and Flash animations, network-based recording plus playback for future reference and training, single sign-on (SSO) and integration with other Cisco collaboration applications like Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with strict policy management.

WebEx Meeting Center Online Conferencing Consultants

WebEX Meeting Center works with Microsoft Windows, Mac, and Linux desktops and notebooks and allows mobile users to initiate, schedule, and attend meetings on Android devices, iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate web meetings instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of IM solutions.

Cisco TelePresence Portfolio for On-premises Teleconferencing Ecosystems
For midsize businesses and enterprises who want to create a local or hybrid in-house/cloud solution for video conferencing, Cisco offers a portfolio of Cisco TelePresence products that enable high-quality and standards-based video conferencing for attendees with almost any endpoint device at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to converged deployments and can extend conferences to support cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how video conferencing resources are rationed for each participant, allowing administrators to specify the precise service level and user experience required for each user. Cisco TelePresence Content Server captures video and presentations for real-time streaming as well as video on demand (VOD) viewing.

Cisco Unity Connection and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a converged voicemail solution that facilitates collaboration by offering flexible set of alternatives for accessing voice messages within a framework that is easy to implement and maintain. Cisco Unity Connection allows you to read and manage voice messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Unity Connection also provides sophisticated voice-recognition features for hands and eyes free operation and extensive Automated Attendant features that include intelligent routing for incoming phone calls and custom call-filtering and message-alert settings. The Unity Connection system operates as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 voice mailboxes per server.

Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses and enterprise satellite locations with as many as 500 users. Cisco Unity Express permits users to manage voicemail messages using a Cisco Unified IP Phone screen, a browser, or an email system. ISR Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent offers certified configuration and troubleshooting services for Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with CUCM and desktop agent apps such as Finesse to offer automatic call distribution (ACD) features that allow an organization to connect customers with the appropriate sales or support person. UCCE offers intelligent call routing, computer telephony integration (CTI), multichannel contact management, call queuing, interactive voice response and advanced enterprise-wide reporting to streamline the creation and administration of a modern customer contact center. Cisco platforms incorporated in Unified CCE's customer contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers an out-of-the-box bundle for building a customer interaction management center for branch or midmarket deployments that handle up to 400 agents. Multiple packages are available, as well as a selection of optional advanced features. Unified Contact Center Express integrates closely with Cisco Unified CM and offers intelligent call routing, contact management, integrated reporting, IVR, and management of voice, email, web chat, and social media inquiries. Unified CCX includes Finesse, a web-based customizable desktop agent that requires no client-side software setup. Special options include call-in-queue, expected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be reached via one phone number that rings simultaneously on their Cisco IP Phone and their smartphone. Users can transfer active calls between their Cisco VoIP phone and their mobile phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls get directed to different endpoints.

Cisco Prime Collaboration
Prime Collaboration Provisioning offers an automated platform for first-time installs as well as for “day 2” moves, adds, changes, and deletions. An intuitive interface provides a unified view of a subscriber and the subscriber's services. Prime Collaboration substantially speeds up site rollouts and reduces the effort required for ongoing updates. Prime Collaboration in addition provides management analytics that show application adoption and consumption rates, allowing administrators to make more efficient use of IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications networks to connect with other systems and with clients operating beyond the corporate firewall. Cisco's line of gateways provide unified communications support for a broad range of gateway as well as session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables companies to allow workers, suppliers, customers and prospects, or partners who are working on different network environments, collaboration platforms, or endpoint equipment to access to Cisco Unified Communication features. The Expressway works with an enterprise Cisco Communications Manager system or Cisco BE6000, or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more universal. Important features of Cisco Expressway are:

  • Mobile and Remote Access: Off-site users with any Jabber-supported client or teleworkers with Cisco TelePresence endpoints have the benefit of one-time sign-on plus Transport Layer Security (TLS) and are able to connect to all their collaboration workloads (high-definition video, voice, data IM, and realtime presence) without the inconvenience a VPN. In addition, telecommuters have the ability to use their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user environment at home that is identical to the corporate office.
  • Jabber Guest Support: Expressway is required for enabling Jabber Guest, which permits “guests” to interact with your business simply and safely using lightweight browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or third-party systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, scalable teleconferencing environment that seamlessly combines voice, high-definition video, and data sharing to any client, at any location, using any device.
  • Interoperability: If your company currently has non-Cisco video products, Expressway can help you to migrate efficiently to Cisco products when you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 SVC, or Session Initiation Protocol systems. Internetworking capabilities allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an enterprise-class session border controller that connects converged business communications systems to the IP public switched telephone network (PSTN). In addition to providing session border control, CUBE delivers easy and affordable collaboration outside the firewall. Sample collaboration features enabled by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response solutions
  • Policy-led evaluation of voice calls
  • Business-to-business immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS software and can be run on many of Cisco's enterprise router platforms, including ASR 1000, the Cisco ISR 4000 family, the ISR G2, and high-end models of the 800 Series fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 product line is an early VoIP gateway appliance and software package for small organizations. UC500 models deliver voice, data, voicemail, auto attendant, video, security, and WiFi functionality, work with older Cisco IP Voice endpoints, and support various public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a complete unified communications ecosystem

All of Cisco's UC500 packages include a compact switch with 8 PoE interfaces and additional FXS and FXO ports, a firewall, and VPN. Integrated WiFi is an option. User capacity can be increased by attaching Cisco Catalyst Express companion switches. Every UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 system allows 24 to 32 clients and has 8 FXO interfaces. The Cisco UC560 package supports 48 users and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can assist you to support your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a current VoIP system such as Cisco's Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide remote or onsite access to a certified CCIE Collaboration expert to help your business to design, implement, administer and troubleshoot converged communications environments built on Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified consultants have in-depth backgrounds supporting Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing products, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide support for technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can in addition assist you to build SIP infrastructure solutions that incorporate SIP-based VoIP phones and video endpoints, SIP trunks, and SIP administration tools with CUCM.

Progent's application programmers can build specialized unified communications applications that will enable your company to incorporate the capabilities of Cisco Unified Communications Manager into your company processes for enhanced efficiency. Progent can audit your current network and Internet access architecture to determine whether your environment is optimized to accommodate business-quality IP voice and HD video, help you to select and deploy Cisco products appropriate for your present needs and future growth goals, and interface your Cisco Unified Communications solution with technology from other suppliers. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to create, deploy, and test an enterprise-wide security strategy for your unified communications solution. Also, Progent can assist your organization to deploy Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control backup in branch office and home-office environments, and Progent's disaster recovery planning consultants can help you develop a viable DR/BC plan to protect your crucial communications system.

Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified Communications Manager 8.6 before 8.6 and every release of CallManager have reached end-of-life. This means Cisco will no longer enhance, fix, or validate this older software. Security updates for this pivotal application will stop, which in certain situations could cause compliance or legal liability issues.

Progent continues to provide expert consulting and troubleshooting support for end-of-life versions of Cisco Unified Communications Manager and CallManager, but if your company is now running an out-of-dated release of this critical application you should start immediately to prepare for your upgrade. Progent's collaboration consultants can help your company to upgrade smoothly to the latest edition of Cisco Unified Communications Manager and can typically save clients up to 50% off consulting service fees versus most computer service companies thanks to Progent's documented process and experience in this area. By following leading practices, Progent can ensure that your organization realizes a quick payback on your investment by showing you how to benefit fully from the enhanced feature set, lower administrative and support expense, more productive collaboration, and tighter security offered by the current release of Unified CM.

Progent's migration consulting services include ROI analysis, project management or co-management, pilot testing, Cloud connectivity, configuring endpoint devices from Cisco and third-party providers, mobile connectivity, data protection consulting, streamlined management, disaster recovery/business continuity planning, network architecture design, training for IT staff and end users, and continuing consulting and technical support. Progent also offers ultra-affordable migration packages to keep your costs predictable and affordable.

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