Cisco VoIP HelpExchanging real-time voice and video over Internet Protocol has progressed from simply being being a smart means to cut phone bills to being a strategic tool for collaboration and worker productivity. Unified IP communications, at one time restricted to integrating Internet-based voice and faxes on the same platform to take the place of expensive PBX systems, today includes rich media, mobile communications, instant messaging, presence, services, and more within a single ecosystem that is manageable, extensible, protected, resilient, economical, and user friendly.

Cisco is the market leader in providing the hardware and software infrastructure required to support the new paradigm of unified communications (UC). Cisco's unified communications architecture enhances the efficiency of IT networks by slashing operating expenses; combining multiple collaboration features with familiar software programs to increase user output; facilitating collaboration among employees, associates, and vendors to save time and enhance business results; and streamlining the administration of your converged voice and data environment.

Cisco's UC technology address these important product categories:,

  • Call Control Platforms for managing calls and sessions
  • Communications Phones and Softphones to enhance end-user productivity
  • Unified Communications Software Applications for integrated access to presence, chat, voice and video, voice messages, white boarding, and voice/video conferencing
  • IP Gateways for connecting to public networks and telecommuters
Progent offers the online or onsite services of a Cisco-certified CCIE specialist to help organizations of any size to plan, deploy, administer, upgrade, optimize, move, and troubleshoot Cisco unified communications products so that you highest competitive advantage of your communications investment. Progent offers advanced consulting for every element of Cisco's UC solutions including call processing and control software, IP phones and softphones, and immersive telepresence platforms. Progent in addition provides consulting and support services for Cisco's IP voice-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Control Agents - Unified Communications Manager/CallManager
Cisco IP Communications ConsultingCisco's call-processing agent is the core of the Cisco IP telephony portfolio and gives you the flexibility to implement a central call-processing design, a decentralized model, or a mix of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands corporate phone features to packet telephony devices such as VoIP handsets, media management products, VoIP gateways, and multimedia programs across the IT environment. Unified Communications Manager enables additional voice, video, and data functions including unified messaging, video conferencing, and group-based client communication networks.

The latest version of Unified Communications Manager, formerly known as Cisco CallManager, includes a variety of improvements that expedite ROI by lowering management and maintenance expenses, increasing worker output, enhancing collaboration, supporting the bring-your-own-device (BYOD) style of computing, strengthening data protection, and allowing efficient utilization of IT resources. Top new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for single sign-on for administrators and end users, hardware-independent call recording, mobile connectivity with no need for VPN, a revamped self-care interface that makes it easy for workers to specify their preferences for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to manage voice processing for customers at remote locations, administrators can help achieve continuous call service using Cisco SRST, a Cisco IOS Software image for routers. If a WAN link breaks, Cisco SRST incorporated in the router offers core Cisco UC Manager functions until the link is restored. For information about Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting support for Cisco Integrated Services routers.

For small business networks, branch offices, and retail environments that do not need the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express provides an economical PBX alternative that meets the needs of locations with up to 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller organizations can rapidly implement a unified voice/data solution.

Cisco's BE6000 is a line of turn-key platforms that provide essential collaboration capabilities including routing, IP gateway, premium voice and video, messaging, chat and real-time presence, voice and video conferencing, and paging services, enabling any end user to collaborate on any device from any site. All versions are shipped preconfigured with a virtualization hypervisor and Unified Communications applications, making deployment quick and simple and reducing operating expenses for companies with as many as 1000 employees. All solutions are shipped preconfigured with a virtualization hypervisor and collaboration applications software. You can simply activate collaboration applications when their needs evolve.

The entry-level Business Edition 6000S includes five fixed collaboration software applications preloaded on a single integrated ISR router/gateway/virtualized blade server platform and can handle a maximum capacity of 150 workers and 300 devices. The mid-market Business Edition 6000M includes four collaboration application options enabled on a single virtualized Cisco UCS C220 M4 server platform and can handle up to 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 UC application options activated on a virtualized Cisco C220 M4 server platform and can handle as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager, visit Unified Communications Manager (Unified CM) and Cisco CallManager design, configuration, upgrades and troubleshooting.

IP Phones: VoIP and IP Media Phones
A collaboration endpoint is an end-user device, either a hardware phone set or a software phone application on a PC or handheld computer. In the Internet Protocol environment, each VoIP handset or soft phone is Ethernet connected. Voice over IP phones offer all of the capabilities that an ordinary telephone has, but VoIP phones often offer additional features such as being able to access websites or run business applications.

Cisco IP Phones Professional ServicesUnlike traditional Private Branch Exchange systems, in a Cisco IP phone environment you can perform almost instant relocations, adds, and modifications. All you do is move the IP handset to your new spot, plug it into an Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager. All user rights and settings are programmatically replicated, eliminating the cost and hassle of sending support personnel to rewire connections. An additional useful capability is location independence, which allows you to log into any Cisco VoIP device and get your personal phone extension and privileges.

Cisco provides a wide range of Unified CM handsets. Cisco's entry-level SPA 300 Series are no-frills IP and DECT screenless or monochrome devices offering wide-band audio, compatibility with hosted Internet Protocol telephony systems or an IP private branch exchange, easy deployment and secure remote provisioning, unobtrusive software upgrades, and web-based configuration. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone function, a base dialer that has one Ethernet port, and a wired handset without keys. The SPA302D, intended exclusively for operation with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiline cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 pixel color screen, and a keypad with a speakerphone. Cisco's SPA303 is an economical three-line IP phone with dual switched ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 family IP phones are low-cost endpoints with support for SIP and SPCP signaling protocols, two integral switch ports, speakerphones, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft keys but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four soft keys. The SPA508G has eight lines and eight soft keys. The SPA509G supports 12 lines and features 12 programmable keys. The SPA512G has four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has soft buttons, and supports 10/100/1000 Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and has five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for infrequent-use environments such as cafeterias, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit display, an integrated Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and uses a hook switch for call transfer and conferencing.

The 7800 line of value-priced IP phones are VoIP desktop devices with backlit monochrome screens, four programmable buttons, 11 dedicated buttons, an integral Ethernet port with Class 1 Power over Ethernet, and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All models in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, offered on the higher end 7800 models, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for shared locations as well as for workers with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only model in the 7800 line that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device intended for administrators, call center personnel, and supervisors who have heavy voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color display, a 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five soft keys.

>Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-only endpoints that features desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration ConsultingCisco's wireless VoIP phones are hardened Wi-Fi handsets designed for workers who are mobile within campus, hospitality, health-care or other environments where IT management requires user endpoints that offer more control, security and durability than is achievable with the BYOD mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move onsite users the advantages of voice over wireless LAN technology in workplaces with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color screen, a rugged shell rated Mil-SPEC 810G for shock resistance and IP67 for particulate and splash resistance, extended batteries, a speakerphone, and a Bluetooth 4.0 radio for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for use in hazardous environments. Cisco's 8821-EX also features a shell made of yellow plastics, which makes the 8821-EX easier to find the event of a crisis. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 IP Phones ConsultantsCisco's legacy 9900 line of advanced VoIP endpoints integrate high-quality voice with high-resolution color displays to deliver a rich collaborative experience for knowledge professionals and executives. Both models in this family incorporate a Standard Definition VGA color display, a Bluetooth 2.0 radio to work with a wide range of headsets, and an integrated 1 GE Ethernet switch. The Cisco Power Save function is optional and can lower off-hour power use by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for adding scalability to programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi transceiver for connecting to wireless networks, and 4 soft-label programmable touchscreen keys to invoke Cisco UC features. The 9971 IP phone allows up to 3 IP Expansion Modules for expanding customizable line and feature keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications platform, IP phone, video, and other converged applications are independent from the call/voice processing mechanism, and they may be at any location within the network. A single connectivity infrastructure offers a versatile environment for powerful business applications and serves as a solid basis for future convergence-based software. Cisco works with leading technology vendors to provide a wide range of IP voice and video applications and devices. Cisco also enables the ability to develop and administer specialized in-house programs.

Unified Communications application software offered by Cisco and supported by Progent include:

Jabber is a UC application that supports presence, instant messaging, voice, video, voice messaging, screen sharing, and online conferencing capabilities for PCs, Apple Macs, tablets and smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important improvements in the areas of video capabilities and desktop sharing, and extending the team experience to additional operating systems and devices. Cisco Jabber operates with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for conferencing and online meetings.

Because Cisco Jabber utilizes popular communication standards, it can interoperate with a wide range of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) enables Cisco Jabber to exchange IM and presence information with various XMPP clients including as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office applications including Microsoft Outlook and SharePoint. This extensive platform support maximizes output by delivering a common end-user environment and accommodating the bring-your-own-device paradigm of computing. Progent offers the services of certified Exchange consultants and Microsoft SharePoint experts who can help you to use Jabber with Microsoft's powerful collaboration products. Progent also offers expertise with Apple iPhone integration and management as well as Google Android smartphone integration and management to assist your organization to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online conferencing for users with a browser or almost any PC or mobile computer. Cisco WebEx is offered as SaaS through the Cisco WebEx Cloud. This makes it simple to deploy and scale, streamlines management, eliminates heavy up-front expenditures, features maximum uptime and enterprise-grade data protection, and provides consistently high performance. Important features include support for sharing discrete content or your whole screen display with remote participants in real time, the capability to embed multimedia into presentations including PowerPoint and Flash animations, recording plus editing and playback for training, single sign-on and support for Cisco collaboration products such as Jabber and TelePresence, plus stringent data privacy and encrypted connections with tight policy management.

>WebEx Meeting Center Online Conferencing Consulting and Support

WebEX Meeting Center works with Microsoft Windows, Mac, and Linux-powered PCs and permits mobile users to launch, schedule, and take part in conferences on Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate online conferences with a few clicks from Microsoft Office, Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For medium-size businesses and larger enterprises who wish to create an in-house or hybrid in-house/cloud environment for video conferencing, Cisco offers a selection of Cisco TelePresence software and equipment that deliver high-quality and standards-based video conferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that works in conjunction with Cisco Unified CM to deliver multiparty video, audio and content sharing to UC deployments and can expand meetings to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way video conferencing resources are rationed for every individual attendee, allowing administrators to define the precise service level and user experience required for every user. Cisco TelePresence Content Server collects video conference presentations for live distribution as well as video on demand (VOD) playback.

Cisco Unity Connection and Unity Express for Converged Voicemail
Cisco's Unity Connection, an extension of Unified Communications Manager, is a converged voice messaging system that facilitates collaboration by providing flexible set of alternatives for retrieving voice messages within an environment that is simple to implement and administer. Unity Connection allows you to read and manage voicemail from your email inbox, browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced voice-recognition features for hands-free management and powerful Automated Attendant features such as intelligent routing for incoming calls and custom call-screening and message-alert options. The Cisco Unity Connection system operates as a virtual machine that can reside on a BE6000 server or a Cisco SRE 910 router blade and can support as many as 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses (SMBs) and corporate satellite offices with as many as 500 users. Cisco Unity Express allows users to access and manage voicemail messages via a Cisco IP Phone display, your web browser, or your email system. Integrated Services Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent offers certified consulting and troubleshooting services for Integrated Services Routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with CUCM and desktop agent applications such as Cisco Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to match customers with the proper sales or service agent. Unified CCE offers intelligent call routing, computer telephony integration (CTI), support for multichannel contact management, network-wide call queuing, interactive voice response and consolidated company-wide reporting to streamline the creation and management of a modern contact center. Cisco platforms supporting UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) provides a packaged solution for creating a customer contact center for mid-scale systems that support up to 400 agents. Multiple bundles are available, plus a variety of optional enhancements. Unified Contact Center Express integrates with Cisco Unified CM and provides smart call routing, contact management, integrated reporting, IVR, and management of voice, email, chat, and social media requests. Unified CCX includes Finesse, a web-based customizable desktop agent that requires no client installation. Advanced options include conditional routing, projected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be called via one phone number that rings simultaneously on their Cisco desktop VoIP Phone and their smartphone. Users can transfer live conversations between their Cisco VoIP phone and their smartphone seamlessly. Unanswered calls can be redirected to a Cisco Unity or Unity Connection account. Users can create personal access lists that determine which calls are extended to alternate phones.

Prime Collaboration
Prime Collaboration provides an automated platform for first-time deployments as well as for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a unified look at a subscriber and the subscriber's services. Cisco Prime Collaboration significantly accelerates company-wide installations and minimizes the time needed for future changes. Prime Collaboration also offers management analytics that show application adoption and consumption rates, enabling organizations to make more efficient use of resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications networks to connect with other networks and with clients operating outside the firewall. Cisco's portfolio of communication gateways provide unified communications support for a broad range of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that enables companies to allow workers, vendors, consumers, or business partners who are working on various outside network environments, collaboration applications, or endpoint devices to access to Unified Communication services. The Expressway gateway integrates with a Cisco Communications Manager system or Cisco Business Edition, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to make productive collaboration more pervasive. Key features of Expressway are are:

  • Mobile and Off-site Access: Off-site workers with any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints have the convenience of one-time sign-on as well as TLS security and can access all their collaboration workloads (high-definition video, high-quality voice, content IM, and realtime presence) without requiring the inconvenience a VPN connection. In addition, teleworkers have the ability to use their Cisco TelePresence endpoints without a VPN, delivering a user experience at home that is identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is integral for enabling Jabber Guest, which makes it possible for “guests” to communicate with your business easily and securely using streamlined browser and mobile multimedia calls.
  • Cisco Cloud Access: Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, scalable meeting experience that seamlessly combines high-quality voice, HD video, and content sharing to any client, at any location, on any device.
  • Interoperability: If your company currently has non-Cisco video systems, Cisco Expressway can help you to move efficiently to Cisco products whenever it makes business sense. Cisco Expressway offers video interoperability with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Internetworking standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element
Cisco Unified Border Element is a collaboration edge session border controller that interconnects unified communications systems to the PSTN. In addition to offering session border control, CUBE delivers simple and cost-efficient collaboration outside the firewall. Sample unified communications features supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based audio conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response applications
  • Policy-based evaluation of voice calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be run on many of Cisco's enterprise-class routers, including ASR 1000, the Cisco ISR 4000 family, the ISR G2, and several versions of the 800 fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent offers online or onsite help from a certified CCIE Collaboration specialist to assist you to plan, implement, administer and troubleshoot converged communications networks based on Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified engineers have extensive experience with Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, UC applications such as Cisco Jabber and Unity Connection, Cisco's video conferencing technologies, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also offer expertise with technologies such as Cisco SRST, Cisco Unified Border Element, H.323 gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can in addition assist you to build SIP infrastructure solutions that include SIP VoIP phones and video phones, SIP-based CUBE trunks, and SIP management tools via Cisco Unified Communications Manager.

Progent's application developers can build specialized unified communications applications that will enable your organization to incorporate the capabilities of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can audit your existing network and Internet access infrastructure to determine whether your system is configured to accommodate high-quality Voice over IP and HD video, help you to choose and deploy Cisco hardware and software that make sense for your current needs and downstream growth plans, and interface your Cisco Unified Communications products with technology from other vendors. Progent's CISSP certified network security consultants can assist you to develop, deploy, and test a comprehensive security and compliance plan for your converged communications solution. Also, Progent can help you to configure Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control backup in branch office and home-office environments, and Progent's disaster recovery and business continuity planning consultants can help you create a sensible disaster recovery strategy to protect your crucial unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every release of its predecessor CallManager have arrived at end-of-life. This means Cisco Engineering will cease to enhance, fix, or validate the product software. Security patches for this business-critical product will stop, which in some circumstances could cause regulatory compliance or potential liability issues.

Progent continues to offer expert consulting and troubleshooting support for outdated editions of Cisco Unified Communications Manager and CallManager, but if your business is still running a legacy edition of this critical application you should start now to prepare for your migration. Progent's collaboration consulting professionals can help you to upgrade efficiently to the latest version of Cisco Unified CM and can often save customers as much as 50% off consulting expense compared to competing IT service companies because of Progent's documented procedures and hands-on experience in this practice area. By adhering to leading practices, Progent can ensure that your organization realizes a quick return on your investment by helping you take full advantage of the new and improved feature set, lower management and support expense, more productive collaboration, and tighter security offered by the current edition of Cisco Unified CM.

Progent's upgrade consulting services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud connectivity, setting up collaboration endpoints from Cisco and third-party vendors, smartphone and tablet connectivity, data protection consulting, management automation, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and continuing consulting services and technical support. Progent also offers ultra-affordable migration service bundles to keep your costs visible and under control.

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