Cisco Voice over IP ConsultantsSending live voice and video over Internet Protocol (VoIP and Video over IP) has progressed from simply being being a shrewd means to save money on phone bills to being an indispensable technology for collaboration and worker productivity. Unified communications, at one time limited to integrating Internet-based voice calls and faxing on a single platform to take the place of expensive PBX systems, today includes rich media, mobility, messaging, real-time presence, services, and more in a cohesive ecosystem that is easy to manage, extensible, highly secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the leader in providing the hardware and software infrastructure for supporting the current model of unified communications (UC). Cisco's UC architecture adds to the efficiency of IT networks by cutting operational expenses; combining rich media functions with familiar software programs to improve worker output; facilitating teamwork among workers, partners, and vendors to save effort and enhance business results; and streamlining the administration of your communications ecosystem.

Cisco's Unified Communications technology address several primary product areas:,

  • Call Control Platforms for controlling calls and sessions
  • Collaboration Phones and Softphones to optimize worker productivity
  • Unified Communications Applications for integrated access to real-time, IM, voice and video, voice messages, desktop sharing, and conferencing
  • IP Gateways for accessing outside networks and teleworkers
Progent offers the online or on-premises consulting services of a Cisco-certified CCIE specialist to assist businesses of all sizes to plan, install, administer, migrate, optimize, relocate, and repair Cisco unified communications products so you can realize the greatest strategic advantage of your UC system. Progent offers expert support for every element of Cisco's UC solutions such as call processing and control software, VoIP and softphones, and immersive telepresence platforms. Progent in addition offers consulting and troubleshooting services for Cisco's realtime media-optimized network infrastructure products such as Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.

Call and Session Control Software - Unified Communications Manager/CallManager
Cisco IP Communications ConsultingThe call-processing agent is the core of the Cisco IP telephony portfolio infrastructure and provides the flexibility to deploy a central call-processing design, a decentralized design, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate phone features to packet telephony network devices such as VoIP phones, media processing devices, Voice over IP gateways, and mixed media programs across the IT environment. Cisco Unified Communications Manager supports extra mixed media functions such as unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The latest version of Cisco Unified Communications Manager, formerly branded Cisco CallManager, offers a variety of improvements that accelerate your return on investment by cutting administrative and maintenance expenses, improving user output, enhancing collaboration, accommodating the BYOD model of computing, fortifying security, and making optimal utilization of IT infrastructure. Top new features include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for standards-based single sign-on for managers and users, hardware-agnostic call recording, on-the-road access with no need for VPN, a new self-care interface that makes it simple for end users to install their preferences for all endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.

When you implement a central Cisco Unified Communications Manager cluster to manage call processing for users at distributed sites, administrators can help achieve non-stop phone service through Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco SRST in the Cisco router provides basic UC Manager services until the link is restored. For information about Progent's consulting support for Cisco ISR routers, refer to consulting and troubleshooting support services for Cisco ISR routers.

For small businesses, branch locations, and retail environments that do not require the full functionality offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express provides a cost-effective PBX alternative that handles the needs of locations with up to 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco ISR router, smaller offices can quickly implement a converged voice and data environment.

Cisco's Business Edition 6000 is a family of all-in-one platforms that offer essential unified communications features such as routing, gateway, premium voice and video, messaging, IM and presence, voice and video conferencing, and paging support, allowing any user to connect on any endpoint device from any place. All BE6000 versions are delivered preloaded with a virtualization hypervisor and UC applications, making implementation fast and easy and reducing cost of ownership for companies with from 25 to 1000 employees. All BE6000 versions come preconfigured with a virtualization hypervisor and collaboration applications software. You can instantly activate Unified Communications software applications whenever their needs evolve.

The small-scale Business Edition 6000S supports five preselected UC software applications preloaded on a single integrated router/gateway/virtualized blade server platform and can handle as many as 150 workers and 300 endpoint devices. The mid-market BE6000M includes four collaboration software application options activated on a virtualized Cisco UCS C220 M4 server and supports as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 UC application options enabled on a single virtualized Cisco C220 M4 server and supports as many as 1000 workers, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), see Unified Communications Manager (CUCM) and Cisco CallManager planning, integration, migration and troubleshooting.

Cisco IP Phones: IP Voice and IP Media Phones
An IP communications endpoint is a user instrument, and can be a physical phone or a software phone program that runs on a desktop or handheld computer. In the IP environment, each VoIP phone has an Ethernet connection. Voice over IP phones have all of the capabilities that an ordinary phone provides, but IP phones can also offer extra features including the ability to connect to websites or host business software.

Cisco VoIP Phones ConsultantsUnlike ordinary PBX systems, in a Cisco IP communications environment you can implement virtually instantaneous moves, adds, and modifications. You simply take the VoIP phone to your new spot, plug it into the Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager. All user privileges and configurations are programmatically replicated, doing away with the expense and delay of dispatching support personnel to wiring closets. Another useful capability is location independence, which enables you to log into any Cisco VoIP phone and receive your own phone number and privileges.

Cisco provides a broad range of collaboration phones. Cisco's entry-level SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices offering high-quality audio, support for hosted IP telephony systems or an IP PBX, easy deployment and safe remote installation, in-service software updates, and web-based configuration. The value-priced SPA301 is a single-line VoIP endpoint with no screen or speakerphone, a base dialer with a single Ethernet connector, and a corded handset with no keys. The SPA302D, intended solely for operation with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiline wireless DECT handset that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an economical three-line IP phone with dual Ethernet ports, a 128x64 mono display and a speaker.

Cisco SPA500 IP Phones Integration and SupportCisco's SPA500 Series IP phones are affordable devices with support for SIP and SPCP call control protocols, two switch ports, speakerphones, built-in web servers, PoE, and voice conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight soft keys but no LCD display. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G supports 12 lines and features 12 programmable keys. The SPA512G has four lines, no programmable keys and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and features five soft buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for occasional-use settings such as lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono display, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line endpoint without a display and requires a hook switch for call transfer or joining a conference.

The 7800 Series of value-priced IP phones are VoIP desktop endpoints with backlit mono screens, four soft buttons, 11 fixed-feature buttons, an Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in Cisco's 7800 family feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, reduces after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared locations as well as for workers with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only model in the 7800 family to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrative staff, call center agents, and managers who have significant call needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

>Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 includes a backlit monochrome screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration and Troubleshooting ConsultantsCisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are mobile within office, hospitality, health-care or other environments where management requires portable phones that offer more administrative control, security and ruggedness than is possible with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises users the advantages of voice over wireless LAN communications in workplaces with 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color screen, a durable shell designed for shock resistance and IP67 for dust and splash resistance, extended batteries, a speakerphone, and a Bluetooth transceiver to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for hazardous environments. Cisco's 8821-EX also has a case composed out of yellow plastics, which makes the 8821-EX easier to find in an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration and troubleshooting consultants.

Cisco 9900 IP Phones ConsultantsCisco's legacy 9900 family of high-performance IP endpoints integrate high-definition voice with business-grade color video to provide a rich multimedia unified communications solution for knowledge professionals and executive management. The two IP phones in the 9900 family have a Standard Definition VGA color screen, a Bluetooth 2.0 transceiver to work with a broad range of headsets, and an integrated 1 GE Ethernet port. Cisco's EnergyWise feature is offered as an option and can reduce off-hour power use by up to 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Color Key Expansion Modules for adding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi transceiver for deployment with voice-over-wireless LAN networks, and 4 soft-label touchscreen keys to invoke Cisco Unified Communications functions. The 9971 VoIP phone supports up to 3 Cisco IP Expansion Modules for adding scalability to programmable line and function keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically independent from the call/voice processing mechanism, and they may reside anywhere within the network. A cohesive connectivity framework provides a versatile environment for powerful business applications and provides a solid foundation for future convergence-based software. Cisco works with leading technology vendors to offer a broad selection of IP telephony and video applications and devices. Cisco also enables the ability to create and manage specialized in-house programs.

Collaborative applications offered by Cisco and supported by Progent include:

Cisco Jabber is a UC application that supports presence, instant messaging, business-quality voice, HD video, voice messaging, screen sharing, and real-time conferencing functions for PCs, Apple Macs, iPads and Android tablets and smartphones. Jabber is a rebranding and integration of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major enhancements to video features and desktop screen sharing, and extending the collaboration environment to additional operating systems and endpoint hardware. Jabber works in conjunction with Cisco Unified CM for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing and online meetings.

Because Cisco Jabber is based on key communication protocols, it can interoperate with a broad selection of third-party platforms. As an example, XMPP allows Cisco Jabber users to exchange IM and presence data with other XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities are available from Microsoft Office programs such as Microsoft Outlook and Microsoft SharePoint. This extensive platform compatibility maximizes productivity by delivering a common user experience and fully enabling the bring-your-own-device paradigm of computing. Progent can provide the expertise of certified Exchange consultants and Microsoft SharePoint programmers who can show you how to use Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with iPhone integration as well as Android phone integration and management to assist you to enhance the productivity of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online meetings for participants using a web browser or virtually any desktop or mobile device. WebEx Meeting Center is delivered as SaaS through Cisco's WebEx Cloud. This makes it simple to roll out and scale, streamlines management, eliminates major initial expenditures, features high availability and world-class data protection, and provides fast throughput. Key features include the ability to share discrete content or your whole screen with remote participants in real time, the capability to add rich media into presentations including PowerPoint and Flash videos, network-based recording plus editing and playback for future reference and training, single sign-on and integration with Cisco collaboration products such as Jabber and TelePresence, plus stringent data protection and encrypted access with strict policy management.

>WebEx Web Conferencing Consultants

WebEX Meeting Center works with Windows, Mac, and Linux PCs and permits mobile workers to start, schedule, and attend conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM applications.

Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For medium-size businesses and enterprises who want to create an on-premises or hybrid local/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence software and equipment that deliver high-quality and standards-based video conferencing for participants with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to unified communications deployments and can extend meetings to support cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of the way video conferencing resources should be allocated for each participant, enabling managers to specify the exact service level and experience required for each user. Cisco TelePresence Content Server captures video and presentations for live streaming and on-demand playback.

Cisco Unity Connection and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voicemail platform that facilitates teamwork by offering flexible set of alternatives for accessing voice messages within a framework that is simple to deploy and administer. Cisco Unity Connection lets you access and manage voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Connection also provides advanced voice-recognition capabilities for hands-free operation and powerful Automated Attendant capabilities such as smart routing for incoming calls and easily customizable call-filtering and message-notification options. The Cisco Unity Connection platform operates as a virtual machine that can be hosted on a BE6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 mailboxes on each server.

Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to medium businesses and corporate branch offices with up to 500 voice mailboxes. Unity Express permits you to manage voicemail messages using a Cisco IP Phone display, your web browser, or an email system. Cisco routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide certified deployment and support services for all Integrated Services Routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with Cisco Unified CM and desktop agent applications such as Cisco Finesse to offer automatic call distribution (ACD) features that allow an organization to connect customers with the right sales or support person. UCCE provides intelligent call routing, computer telephony integration (CTI), support for multichannel customer contact management, call queuing, interactive voice response (IVR) and advanced company-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco products incorporated in UCCE's client contact management solution include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) offers a packaged solution for creating a customer contact center for branch or midmarket deployments that handle up to 400 agents. Several packages are available, plus a selection of optional advanced features. Cisco Unified CCX works with Unified CM and offers smart call distribution, client interaction management, reporting, interactive voice response, and management of voice, email, chat, and social media requests. Unified Contact Center Express includes Finesse, a web-based desktop agent that requires no client software setup. Optional enhancements include call-in-queue, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach (SNR), allows users to be called from a single number that rings at the same time on their Cisco desktop VoIP Phone and their cell phone. Users can switch active calls between their Cisco VoIP phone and their mobile phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection account. Users can create their own access lists that specify which calls get extended to different endpoints.

Prime Collaboration Provisioning
Prime Collaboration Provisioning offers an automated platform for first-time deployments and for “day 2” moves, additions, changes, and deletions. A user-friendly interface provides a unified view of a subscriber and the user's services. Prime Collaboration substantially accelerates site rollouts and minimizes the time needed to implement future changes. Prime Collaboration in addition offers management analytics that show technology adoption and usage trends, enabling administrators to make more efficient use of resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications environments to communicate with other networks and with clients working beyond the corporate firewall. Cisco's line of gateways provide UC services for a wide variety of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful converged media gateway that enables companies to allow employees, suppliers, consumers, or partners who are using different network environments, workgroup applications, or endpoint equipment to access to Unified Communication services. Cisco's Expressway collaboration gateway works in conjunction with an enterprise Cisco CM deployment or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco HCS to help make collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Off-site Access: Remote users with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on plus TLS security and are able to access all their Jabber applications (video, high-quality voice, data IM, and realtime presence) without requiring the inconvenience starting a VPN. In addition, teleworkers can utilize their Cisco TelePresence endpoints without a VPN, providing a user environment at home the same as the office.
  • Jabber Guest Support: Cisco Expressway is critical for enabling Jabber Guest, which makes it possible for “guests” to interact with your business simply and safely using streamlined web-browser and mobile video phone calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that creates a path between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, extensible meeting experience that seamlessly combines high-quality voice, video, and content sharing to anyone, at any location, on any endpoint.
  • Interoperability: In case your company already has third-party video technology, Cisco Expressway can assist you to move efficiently to a Cisco solution whenever it makes business sense. Cisco Expressway offers video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol (SIP) environments. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an enterprise-class session border controller that connects converged business communications systems to the IP PSTN. In addition to providing session border control, Cisco Unified Border Element provides simple and cost-efficient collaboration outside the corporate firewall. Important collaboration functions supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected conferencing
  • Voice and Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-led evaluation of phone calls
  • B2B immersive telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be run on a broad range of Cisco's enterprise routers, including ASR 1000, the ISR 4000 family, the ISR G2 Series, and several versions of the 800 fixed-configuration routers. The virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual container.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to assist you to plan, implement, manage and troubleshoot unified communications networks supported by Cisco Unified Communication technology in a centralized, distributed, or hybrid environment. Progent's Cisco engineers have extensive experience with Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gateways, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer support for related technologies such as Cisco SRST, CUBE, H.323 gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can also assist you to build SIP infrastructure environments that incorporate SIP-based IP voice phones and video phones, SIP-based CUBE trunks, and SIP management tools via Cisco Unified CM.

Progent's application programmers can build specialized IP telephony applications that will enable your business to integrate the capabilities of Cisco Unified Communications Manager into your company operations for enhanced efficiency. Progent can analyze your current network and Internet access architecture to determine whether your environment is configured to accommodate business-quality IP voice and high-definition video, help you to choose and integrate Cisco products that make sense for your current situation and future growth objectives, and interface your Cisco collaborative communications solution with products from other vendors. Progent's CISSP certified network security consultants can assist you to develop, implement, and test a comprehensive security plan for your converged communications ecosystem. In addition, Progent can assist your organization to configure Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control backup in remote-branch and teleworker sites, and Progent's disaster recovery preparedness consultants can help you develop a viable disaster recovery plan to ensure the availability of your business-critical communications environment.

Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified CM earlier than 8.6 and all versions of CallManager have reached end-of-life. Therefore Cisco will cease to enhance, fix, or test this older software. Security updates for this pivotal application will stop, which in certain situations could create regulatory compliance or even potential liability issues.

Progent will continue to provide expert support services for end-of-life releases of Cisco Unified Communications Manager and Cisco CallManager, but in case your business is still using a legacy edition of this pivotal software you should begin immediately to plan your upgrade. Progent's collaboration consultants can help you to migrate efficiently to the latest version of Unified CM and can typically save customers as much as 50% off consulting costs versus competing IT service companies because of Progent's documented procedures and hands-on experience in this practice area. By adhering to best practices, Progent can make sure your organization sees a quick return on your investment by helping you take full advantage of the enhanced feature set, reduced management and support expense, more productive collaboration capabilities, and tighter data protection provided by the latest release of Cisco Unified Communications Manager.

Progent's migration services include ROI analysis, project management or co-management, pilot testing, Cloud integration, setting up collaboration endpoints from Cisco and other suppliers, smartphone and tablet integration, data protection consulting, management automation, business continuity planning, network infrastructure design, training, and continuing consulting and troubleshooting. Progent also offers ultra-affordable upgrade service bundles to keep your costs visible and affordable.

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To contact Progent about engineering assistance for Cisco networking, phone 1-800-993-9400 or visit Contact Progent.

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