Cisco VoIP Consulting FirmExchanging live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd technique to reduce phone bills to a required tool for productive collaboration. Converged communications, once limited to integrating Internet-based voice calls and faxing on one network platform to take the place of traditional PBX systems, now encompasses rich media, mobility, chat, presence, services, and much more all within a cohesive ecosystem that is easy to manage, scalable, secure, fault-tolerant, economical, and intuitive.

Cisco is the market leader in supplying the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC architecture enhances the efficiency of IT systems by cutting operational expenses; integrating rich media functions with popular software programs to increase worker output; facilitating teamwork among employees, partners, and suppliers to save effort and enhance business results; and streamlining the management of your communications environment.

Cisco's UC technology address these primary product categories:,

  • Call Control Agents for managing calls and sessions
  • Communications Phones and Softphones to optimize end-user engagement
  • Unified Communications Software Applications for integrated access to real-time, chat, voice and video, phone messages, desktop sharing, and conferencing
  • Communications Gateways for providing connectivity with public networks and remote users
Progent can provide the remote or on-premises services of a Cisco-certified CCIE specialist who can help businesses of any size to design, deploy, administer, migrate, optimize, move, and repair Cisco UC products so that you highest business advantage of your UC investment. Progent can provide world-class consulting for every element of Cisco's UC solutions including call management tools, VoIP and softphones, and immersive telepresence software. Progent also offers consulting and troubleshooting services for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportThe call-processing agent is the core of Cisco's IP telephony infrastructure and gives you the versatility to deploy a central call-processing design, a decentralized model, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet telephony network devices such as IP phones, media management products, Voice over IP gateways, and mixed media programs across the IT environment. Cisco Unified Communications Manager enables extra multimedia functions including unified messaging, video conferencing, and collaborative customer communication networks.

The most recent release of Cisco Unified CM, formerly branded CallManager, includes a wealth of enhancements that expedite your return on investment by cutting administrative and support costs, improving user productivity, facilitating teamwork, supporting the BYOD style of computing, fortifying data protection, and making efficient utilization of network infrastructure. Top innovations include automatic dial-plan replication, streamlined certificate control, expanded support for standards-based single sign-on for managers and users, device-agnostic call recording, mobile access with no need for VPN, a new self-care interface that makes it simple for workers to set their options and preferences for all of their devices, and support for Secure Real-Time Transport Protocol for mobile users.

When you deploy a centralized Cisco Unified Communications Manager cluster to manage call processing for customers at remote sites, administrators can help ensure non-stop phone service using Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a Wide Area Network link fails, Cisco SRST incorporated in the Cisco router offers basic UC Manager capabilities until the connection is restored. For information about Progent's consulting support services for Cisco ISR routers, refer to consulting and troubleshooting support for Cisco ISR routers.

For small businesses, branch locations, and retail environments that do not need the complete feature set offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers an economical solution that handles the needs of sites with up to 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco router, smaller organizations can rapidly set up a converged voice and data solution.

The Cisco Business Edition 6000 is a family of end-to-end solutions that provide essential collaboration features including routing, gateway, high definition voice and video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging services, allowing any user to connect on any device from anywhere. All versions are delivered preconfigured with a virtualization hypervisor and collaboration applications software, making deployment fast and simple and reducing cost of ownership for companies with up to 1000 workers. All systems come preinstalled with virtualization and Unified Communications applications. You can instantly enable collaboration applications whenever their needs evolve.

The small-scale BE6000S includes five preselected unified communications applications installed on one integrated 2921V router/gateway/virtualized E1600 M2 blade server platform and can handle as many as 150 workers and 300 endpoint devices. The medium-scale BE6000M supports four collaboration application options activated on a virtualized Cisco UCS C220 M4 server and supports as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S Supports eight UC application options enabled on a virtualized C220 M4 server platform and can handle up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager, see Cisco Unified Communications Manager (Unified CM) and CallManager planning, configuration, upgrades and troubleshooting.

Cisco IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is an end-user device, and can be a physical phone or a soft phone application that runs on a desktop or handheld computer. In the IP world, every VoIP handset or soft phone is Ethernet connected. VoIP phones have all of the functions that an ordinary phone handset provides, but VoIP phones can also provide additional functions including being able to connect to the web or host collaboration applications.

Cisco Voice over IP Phones SupportIn contrast to ordinary Private Branch Exchange technology, in a Cisco IP communications environment you can perform virtually instant moves, adds, and modifications. All you do is take the IP phone to your new spot, plug it into an Ethernet jack, and the device registers itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and settings are programmatically replicated, doing away with the expense and hassle of dispatching support personnel to wiring closets. An additional helpful capability is extension mobility, which allows you to log into any Cisco IP device and get your personal phone number and privileges.

Cisco offers a broad selection of collaboration handsets. Cisco's low-cost SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) phones that feature high-quality voice, support for hosted IP telephony environments or an IP private branch exchange (PBX), simple deployment and secure online installation, transparent software upgrades, and web-based configuration. The low-end SPA301 is a single-line VoIP endpoint with no display or speakerphone, a base dialer with one Ethernet connector, and a corded handset with no a keypad. The SPA302D, intended exclusively for use with the Cisco SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline wireless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a 176 x 220 pixel color screen, and a dial pad with speakerphone capability. The SPA303 is an entry-level 3-line IP phone with dual switched Ethernet ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 IP Phones Integration and SupportCisco's SPA500 family VoIP phones are low-cost devices that support SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no hi-res screen. The SPA502G has a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G has eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and features 12 programmable buttons. The SPA512G VoIP phone supports four lines, no soft keys and supports Gigabit Ethernet. The SPA514G supports four lines, has soft buttons, and supports Gigabit Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 color display, supports five lines, and includes five soft buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints designed for infrequent-use settings such as lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line endpoint without a display and requires a hook switch for call transfer or conferencing.

Cisco's 7800 family of budget-priced IP phones are VoIP endpoints with backlit monochrome displays, four programmable buttons, 11 dedicated buttons, an Ethernet switch with Class 1 PoE, and a speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All models in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save technology, offered on the higher end 7800 units, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared locations and for workers with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only model in the 7800 family to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint intended for administrative staff, contact center personnel, and supervisors who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color display, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft buttons.

>Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. Cisco's IP Phone 8811 features a backlit monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration ConsultantsCisco's wireless IP phones are hardened wireless devices intended for workers who are on the move within campus, hospitality, health-care or other venues where management wants user endpoints that offer more control, security and durability than is achievable with the Bring-Your-Own-Device style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite workers the advantages of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone features a 2.4 inch color screen, a rugged case rated Mil-SPEC 810G for shock resistance and IP67 for dust and splash resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth radio for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for potentially combustible environments. The 8821-EX also features a shell composed out of yellow plastics, which makes the device easy to locate during a crisis. Find out about Progent's Wireless IP Phone integration and troubleshooting support.

Cisco 9900 Series IP Phones ConsultingCisco's discontinued 9900 Series of powerful IP phones combine high-quality voice with hi-res color screens to offer a productive multimedia unified communications solution for knowledge professionals and executive management. Both IP phones in the 9900 family have an SD 24-bit color display, a Bluetooth 2.0 transceiver to work with a wide range of headsets, and an integrated 10/100/1000 Ethernet switch. Cisco's EnergyWise power-save feature is offered as an option and can cut off-work power use by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated Wi-Fi radio for connecting to voice-over-wireless LAN networks, and four customizable touchscreen keys to access Cisco Unified Communications features. The 9971 allows up to 3 Cisco IP Expansion Modules for expanding customizable line and function keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, video, and other converged applications are separate from the call-processing and voice-processing infrastructure, and they may reside anywhere within the network. A single connectivity infrastructure provides an open environment for feature-rich business applications and acts as a solid foundation for downstream convergence-based software. Cisco cooperates with third-party IT industry companies to offer a wide range of IP voice and IP video applications and devices. Cisco also enables the ability to create and administer customized in-house programs.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Cisco Jabber is a UC client application that provides presence, IM, voice, HD video, voicemail, desktop sharing, and real-time conferencing functions for Windows PCs, Macs, Apple and Android tablets plus smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important improvements to video capabilities and desktop screen sharing, and extending the collaboration environment to more platforms and devices. Cisco Jabber works with Cisco Unified CM for call control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.

Because Cisco Jabber utilizes popular industry standards, it can communicate with a broad selection of third-party products. As an example, Extensible Messaging and Presence Protocol allows Cisco Jabber to trade instant messaging and presence information with a variety of XMPP clients such as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office applications such as Outlook and Microsoft SharePoint. This broad platform compatibility maximizes output by delivering a common user environment and accommodating the bring-your-own-device model of networking. Progent can provide the services of certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can help you to integrate Jabber with Microsoft's popular collaboration platforms. Progent also can provide expertise with iPhone integration as well as Google Android smartphone integration and management to assist you to enhance the business value of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center provides web meetings for users with a browser or almost any desktop or handheld computer. WebEx Meeting Center is offered as software as a service through the Cisco WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of administration, eliminates heavy initial investment, offers maximum uptime and world-class data protection, and delivers consistently high performance. Key features include the ability to share specific content or an whole screen with online participants in real time, the ability to incorporate rich media into presentations including PowerPoint and Flash animations, recording plus editing and playback for training, single sign-on and support for other Cisco collaboration applications like Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with strict policy management.

>WebEx Meeting Web Conferencing Consulting and Support

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux desktops and allows mobile workers to start, calendarize, and participate in conferences on Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also initiate web conferences with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of IM applications.

Cisco TelePresence Portfolio for In-house Video Conferencing Environments
For medium-size businesses and larger enterprises who wish to build an in-house or hybrid on-premises/cloud solution for teleconferencing, Cisco provides a selection of Cisco TelePresence platforms that deliver high-quality and standards-based teleconferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that works in conjunction with Cisco Unified CM to bring multiparty telepresence to converged environments and can expand meetings to include cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of the way conferencing bandwidth and features are rationed for every individual attendee, allowing administrators to define the exact service level and experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for real-time distribution and video on demand (VOD) playback.

Cisco Unity Connection Platform and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voicemail platform that accelerates teamwork by offering flexible set of options for accessing voice messages within an environment that is simple to deploy and maintain. Unity Connection allows you to read and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced voice-recognition features for hands and eyes free management and extensive Automated Attendant functions such as intelligent routing for incoming calls and custom call-screening and message-alert settings. The Cisco Unity Connection platform operates as a VM that can reside on a Business Edition 6000 server or a Cisco SRE 910 router blade and can accommodate up to 20,000 voice mailboxes on each server.

Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, IVR, and greeting services for small to medium businesses (SMBs) and corporate satellite offices with up to 500 voice mailboxes. Unity Express permits you to access and manage voicemail messages using a Cisco IP Phone screen, a browser, or an email client. Cisco routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent offers comprehensive deployment and support services for Cisco routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates closely with Unified CM and desktop agent applications such as Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the appropriate sales or service agent. UCCE provides intelligent call routing, computer telephony integration, multichannel customer contact management, call queuing, IVR and consolidated company-wide reporting to streamline the deployment and management of a modern contact center. Cisco platforms supporting Unified CCE's client contact management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers an out-of-the-box bundle for building a customer contact center for mid-scale systems that support up to 400 agents. Several bundles are available, as well as a variety of optional enhancements. Cisco Unified CCX integrates closely with Cisco Unified Communications Manager and offers smart call distribution, client interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that needs no client installation. Optional advanced features include conditional routing, projected-wait-time announcements, and workforce quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), allows users to be reached via a single number that rings simultaneously on their desktop VoIP Phone and their smartphone. Users can switch active conversations between their Cisco VoIP phone and their smartphone without disruption. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls are extended to different endpoints.

Cisco Prime Collaboration
Prime Collaboration Provisioning provides an automated process for first-time deployments as well as for follow-on moves, additions, changes, and deletions. A user-friendly console provides a unified view of a user and the user's services. Cisco Prime Collaboration substantially speeds up company-wide rollouts and minimizes the time needed to implement future updates. Prime Collaboration in addition provides management analytics that show application adoption and consumption trends, allowing administrators to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with public systems and with users working outside the firewall. Cisco's portfolio of communication gateways provide unified communications support for a broad range of gateway as well as session-border-control applications.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that enables organizations to allow team members, vendors, customers and prospects, or partners who are using various outside networks, workgroup applications, or endpoint equipment to access to Unified Communication functions. Cisco's Expressway integrates with a Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more universal. Important features of Expressway are are:

  • Mobile and Remote Access: Remote workers with any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on plus TLS security and are able to access all their collaboration applications (video, business-quality voice, data IM, and presence) without requiring the inconvenience starting a VPN connection. Also, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home that is identical to the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for enabling Cisco's Jabber Guest, which permits “guests” to communicate with your organization easily and safely via lightweight browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can function as a gateway that connects between onsite Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver a world-class, scalable teleconferencing experience that transparently integrates voice, HD video, and data sharing to anyone, anywhere, on any device.
  • Interoperability: In case your organization already has non-Cisco video products, Expressway can assist you to migrate efficiently to Cisco technology when you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding, or SIP environments. Interoperability standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an enterprise-class session border gateway that connects unified communications networks to the IP public switched telephone network. In addition to providing session border control, Cisco Unified Border Element (CUBE) delivers easy and cost-efficient collaboration outside the firewall. Sample unified communications features enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected conferencing
  • Voice and Video recording
  • SIP-based Call-center and IVR applications
  • Policy-led evaluation of voice calls
  • Business-to-business immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be deployed on many of Cisco's enterprise-class router platforms, which include ASR 1000, the Cisco ISR 4000 family, the ISR G2, and high-end versions of the 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs in an ESXi virtual application container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers remote or on-premises help from a certified CCIE Collaboration consultant to assist your business to design, install, administer and repair unified communications environments supported by Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco engineers have in-depth backgrounds supporting Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's immersive telepresence products, collaboration gateways, tools built into Cisco Catalyst switches and routers. Progent can also provide support for related technologies like Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure experts can in addition help you to create SIP connectivity environments that incorporate SIP IP voice phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools with CUCM.

Progent's application developers can create specialized IP telephony applications that will enable your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can analyze your current network and Internet connectivity architecture to make sure your system is configured to accommodate business-quality VoIP and HD video, assist you to select and integrate Cisco hardware and software appropriate for your current situation and downstream expansion strategy, and interface your Cisco collaborative communications products with products from other vendors. Progent's ISSAP certified information security consultants can show you how to create, carry out, and test a comprehensive security and compliance strategy for your unified communications ecosystem. Also, Progent can help you to configure Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control backup in remote-branch and home-office sites, and Progent's disaster recovery preparedness experts can help you create a viable DR/BC strategy to protect your vital unified communications system.

Unified Communications Manager/CallManager Upgrade Services
Versions of Unified Communications Manager 8.6 earlier than 8.6 and every version of CallManager have reached end-of-life. Therefore Cisco Engineering will no longer develop, repair, or validate this older software. Security updates for this business-critical application will stop, which in some situations could create regulatory compliance or even legal liability issues.

Progent continues to provide comprehensive consulting and support for outdated versions of Cisco Unified CM and CallManager, but if you are now using an out-of-dated edition of this critical software you should start immediately to prepare for your upgrade. Progent's collaboration consulting professionals can assist your company to upgrade non-disruptively to the current version of Unified Communications Manager and can routinely save customers as much as 50% off consulting service fees versus competing IT service firms because of Progent's documented procedures and experience in this area. By following best practices, Progent can make sure your business sees a quick payback on your IT investment by helping you benefit fully from the new and improved features, reduced management and maintenance costs, more engaging collaboration, and tighter data protection provided by the latest release of Cisco Unified CM.

Progent's upgrade consulting services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud integration, setting up endpoint devices from Cisco and other vendors, mobile integration, data protection consulting, streamlined management, business continuity planning, network infrastructure design, training, and ongoing consulting and troubleshooting. Progent also offers fixed-priced migration packages to make sure your costs are predictable and affordable.

To learn more details about Progent's professional help for Cisco networking products, choose a subject:

To get in touch with Progent about engineering support for Cisco networking, phone 1-800-993-9400 or visit Contact Progent.

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