Cisco Voice over IP ConsultingSending real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a savvy technique to reduce phone bills to a strategic tool for collaboration and worker productivity. Converged IP communications, at one time restricted to integrating Internet-based voice calls and faxing on a single system to replace expensive PBX systems, today includes voice and video, mobile communications, IM, real-time presence, services, and more within a single environment that is manageable, scalable, highly secure, resilient, cost-effective, and intuitive.

Cisco is the market leader in providing solutions for supporting the current paradigm of unified communications (UC). Cisco's UC solution enhances the productivity of IT networks by slashing operational expenses; integrating rich media functions with popular software applications to increase worker output; supporting teamwork among workers, associates, and vendors to save time and improve business outcomes; and streamlining the support of your converged voice and data environment.

Cisco's Unified Communications technology include these main product areas:,

  • Call Control Platforms for controlling calls and sessions
  • VoIP and Video Phones and Softphones to enhance worker engagement
  • Unified Communications Software Applications for more productive access to real-time, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for interfacing with public networks and teleworkers
Progent offers the online or on-premises consulting services of a Cisco-certified CCIE specialist to assist businesses of all sizes to plan, install, manage, migrate, expand, move, and repair Cisco UC products so that you realize the greatest business advantage of your communications system. Progent offers advanced support for every facet of Cisco's unified communications solutions including call processing and control software, IP phones and softphones, and teleconferencing platforms. Progent in addition provides consulting and troubleshooting services for Cisco's realtime media-optimized infrastructure such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call Processing Agents - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultingThe call-processing agent is the centerpiece of the Cisco IP Communications infrastructure and gives you the flexibility to deploy a central call-processing model, a decentralized model, or a mix of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate phone features to packet telephony devices such as VoIP phones, media management appliances, VoIP gateways, and multimedia applications across the IT environment. Unified Communications Manager enables additional mixed media services such as unified messaging, video conferencing, and collaborative customer communication networks.

The latest release of Cisco Unified Communications Manager, formerly named CallManager, offers a variety of enhancements that speed up ROI by cutting management and support costs, improving user output, facilitating collaboration, accommodating the bring-your-own-device (BYOD) model of computing, fortifying data protection, and allowing efficient utilization of IT infrastructure. Top new features include automatic dial-plan replication, streamlined certificate management, expanded support for standards-based single sign-on (SSO) for administrators and users, hardware-independent call recording, on-the-road connectivity without the need for VPN, a revamped self-provisioning utility that makes it simple for workers to set their options and preferences for all of their endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you implement a centralized Cisco Unified Communications Manager cluster to control call processing for customers at remote sites, administrators can help ensure continuous phone service through Cisco SRST, an IOS Software image for Cisco routers. If a Wide Area Network link fails, Cisco SRST in the router offers core Unified Communications Manager capabilities until the connection is returned. To learn about Progent's consulting support for Cisco ISR routers, refer to consulting support services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail deployments that do not need the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express provides a cost-effective PBX alternative that meets the requirements of sites with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco router, smaller offices can rapidly implement a converged voice/data environment.

Cisco's Business Edition 6000 is a line of turn-key platforms that offer fundamental unified communications features including routing, gateway, premium voice/video, messaging, instant messaging and presence, voice and video conferencing, and paging support, enabling any end user to connect on any endpoint device from any location. All solutions come packaged preconfigured with a virtualization hypervisor and collaboration applications, making implementation quick and simple and cutting cost of ownership for companies with up to 1000 employees. All solutions come preinstalled with a virtualization hypervisor and collaboration applications software. Organizations can instantly activate Unified Communications software applications whenever their needs evolve.

The office-in-a-box BE6000S includes five fixed UC software applications installed on one combination ISR router/IP gateway/virtualized E1600 M2 blade server platform and can handle as many as 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M supports four unified communications application options activated on a virtualized Cisco C220 M4 server and can handle as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight collaboration application options activated on a single virtualized Cisco UCS C220 M4 server platform and supports as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, visit Unified Communications Manager (Unified CM) and CallManager design, integration, upgrades and technical support.

Cisco IP Phones: IP Voice and IP Video Phones
A communications endpoint is an end-user instrument, either a physical handset or a soft phone program on a desktop or handheld computer. In the IP world, each IP phone has an Ethernet connection. Voice over IP phones offer all of the functions that a conventional telephone provides, but VoIP phones often offer extra features such as the ability to access the web or host business applications.

Cisco IP Phones Consulting FirmUnlike traditional Private Branch Exchange systems, in a Cisco IP communications environment you can perform almost instant moves, adds, and changes. All you do is move the IP handset to its new location, attach it to the Ethernet connection, and the device announces itself with Cisco Unified Communications Manager. All client rights and configurations are automatically replicated, doing away with the cost and delay of dispatching technicians to rewire connections. Another efficient capability is extension mobility, which enables you to log into any Cisco IP device and get your personal phone ID and privileges.

Cisco offers a broad selection of Unified CM handsets. The entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) phones offering high-quality voice, compatibility with hosted IP phone systems or an IP PBX, simple deployment and highly secure remote installation, unobtrusive software updates, and browser-based configuration. The value-priced SPA301 is a one-line VoIP phone with no display or speakerphone, a base dialer with one Ethernet port, and a corded handset without keys. The SPA302D, intended solely for operation with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiline wireless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a 176 x 220 color display, and a dial pad with speakerphone capability. Cisco's SPA303 is an entry-level three-line SIP-based IP phone with two switched Ethernet ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 family VoIP phones are low-cost devices with support for both SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, PoE, and conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no LCD screen. The SPA502G has a single line and has no soft buttons. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight programmable buttons. The SPA509G IP Phone supports 12 lines and has 12 programmable keys. The SPA512G has four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices designed for occasional-use settings like cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono display, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device with no screen and uses a hook switch for call transfer or joining a conference.

Cisco's 7800 line of budget-priced IP phones are VoIP desktop devices with backlit mono screens, four programmable keys, 11 fixed-feature keys, an Ethernet switch with Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series support only the SIP signaling protocol. All models in Cisco's 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for shared areas as well as for employees with infrequent voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only unit in the 7800 line that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, contact center personnel, and managers who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color screen, an integral Gigabit Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. Cisco's IP Phone 8811 includes a mono display and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are on the move within campus, warehouse, retail or other venues where management requires portable phones that offer more administrative control, data security and durability than is possible with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move on-premises users the advantages of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11x Wi-Fi. The 8821 Wireless IP Phone includes a 2.4 inch color display, a durable case rated Mil-SPEC 810G to withstand dropping and IP67 for dust and moisture resistance, extended batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 radio to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous work sites. Cisco's 8821-EX also has a shell made out of industry-standard yellow plastics, which makes the device easy to find during a crisis. Learn about Progent's Cisco Wireless IP Phone integration support.

Cisco 9900 Series Voice over IP Phones ConsultingCisco's discontinued 9900 family of advanced IP endpoints integrate high-quality voice with hi-res color screens to offer a rich collaborative unified communications solution for knowledge professionals and executive management. Both models in the 9900 line incorporate a Standard Definition 24-bit color display, a Bluetooth 2.0 transceiver to support a broad selection of headsets, and an integrated Gigabit Ethernet port. The Cisco Power Save function is optional and can cut off-hour power use by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Color Key Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for connecting to Voice-over-wireless LAN (VoWLAN) environments, and 4 soft-label touchscreen keys to invoke Cisco UC features. The 9971 VoIP phone supports up to 3 IP Color Key Expansion Modules for expanding programmable line and function keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications architecture, IP voice, IP video, and other converged applications are separate from the call-processing and voice-processing mechanism, and they may be at any location within the system. A cohesive network framework provides a versatile platform for powerful applications and acts as a firm foundation for downstream convergence-based applications. Cisco cooperates with third-party technology companies to offer a wide selection of IP phone and video software applications and devices. Cisco also supports the ability to develop and administer customized in-house applications.

Collaborative applications offered by Cisco and supported by Progent's consultants include:

Cisco Jabber is a UC client application that supports presence, instant messaging, voice, HD video, voicemail, desktop sharing, and online conferencing functions for PCs, Macs, iPads and Android tablets plus smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with significant improvements in the areas of video capabilities and desktop sharing, and expanding the team environment to more operating systems and devices. Cisco Jabber works in conjunction with Unified CM for call control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing.

Because Jabber is based on popular industry protocols, it can interoperate with a broad range of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol enables Cisco Jabber to trade instant messaging and presence data with other XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office applications such as Microsoft Outlook and SharePoint. This broad platform compatibility maximizes output by delivering a consistent end-user experience and accommodating the bring-your-own-device model of computing. Progent can provide the services of certified Exchange consultants and Microsoft SharePoint programmers who can show you how to integrate Jabber with Microsoft's premiere collaboration platforms. Progent also offers expertise with Apple iPhone integration and Android smartphone integration to help you to increase the productivity of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online meetings for participants using a browser or almost any PC or handheld device. WebEx Meeting Center is delivered as SaaS via the Cisco WebEx Cloud. This makes it simple to deploy and scale, streamlines management, eliminates major up-front expenditures, offers high availability and enterprise-class data protection, and provides consistently high throughput. Key features include support for sharing discrete content or your entire screen display with online attendees in real time, the ability to add multimedia into presentations including Microsoft PowerPoint and Flash videos, session and content recording plus editing and playback for training, single sign-on (SSO) and support for other Cisco collaboration products like Jabber and TelePresence, plus strong data privacy and encrypted connections with strict policy control.

>WebEx Meeting Online Conferencing Consultants

WebEX Meeting Center works with Windows, Apple Mac, and Linux-powered desktops and notebooks and allows mobile workers to launch, calendarize, and take part in conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also launch web meetings with a few clicks from Microsoft Office, Outlook, Notes, and a selection of IM solutions.

Cisco TelePresence Portfolio for On-premises Teleconferencing Ecosystems
For midsize businesses and larger enterprises who wish to build an in-house or hybrid in-house/cloud environment for teleconferencing, Cisco provides a selection of Cisco TelePresence software and equipment that enable high-quality teleconferencing for attendees with virtually any endpoint device at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to provide multiparty telepresence to unified communications environments and can expand conferences to incorporate cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way video conferencing resources are allocated for every individual attendee, enabling managers to define the precise service level and experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for live streaming as well as video on demand (VOD) playback.

Cisco's Unity Connection and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a unified voicemail system that facilitates collaboration by offering flexible set of options for accessing calls and messages within a framework that is easy to implement and maintain. Unity Connection lets you read and manage your voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Connection also provides advanced speech-recognition capabilities for hands-free management and extensive Automated Attendant capabilities such as intelligent routing for inbound calls and easily customizable call-filtering and message-notification options. The Cisco Unity Connection platform runs as a VM that can reside on a BE6000 server or a Cisco SRE 910 router service module and can support as many as 20,000 mailboxes per server.

Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant functions for small to mid-size businesses (SMBs) and corporate satellite offices with up to 500 workers. Cisco Unity Express permits users to access and manage voicemail messages via a Cisco Unified IP Phone screen, a browser, or your email client. Integrated Services Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent can provide comprehensive configuration and support services for all Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with Cisco Unified Communications Manager and desktop agent applications like Cisco Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the proper sales or service agent. UCCE provides smart call routing, computer telephony integration (CTI), multichannel customer contact management, network-wide call queuing, IVR and advanced company-wide reporting to simplify the creation and administration of a modern customer contact center. Cisco platforms supporting Unified CCE's customer interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box bundle for creating a customer interaction management center for mid-scale deployments that support up to 400 agents. Multiple bundles are available, as well as a variety of special options. Unified Contact Center Express works with CUCM and offers intelligent call routing, contact management, reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Unified CCX includes Cisco Finesse, a browser-based customizable desktop agent that requires no client software setup. Optional enhancements include call-in-queue, expected-wait-time messages, and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), allows users to be called from a single number that rings simultaneously on their Cisco VoIP Phone and their mobile phone. Users can transfer active conversations between their desktop VoIP phone and their mobile phone without disruption. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that specify which calls are directed to alternate endpoints.

Cisco Prime Collaboration Provisioning
Prime Collaboration provides an automated process for initial installs as well as for follow-on moves, additions, changes, and deletions. A user-friendly console delivers a unified view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly accelerates site installations and reduces the time required for ongoing changes. Prime Collaboration in addition offers management analytics that show application adoption and usage rates, enabling administrators to optimize IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco Unified Communications deployments to communicate with other networks and with users operating beyond the firewall. Cisco's line of gateways deliver unified communications support for a broad range of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that allows companies to provide employees, suppliers, customers, or business partners who are using various outside network environments, collaboration applications, or endpoint equipment to access to Unified Communication services. The Expressway works in conjunction with a Cisco Communications Manager system or Cisco Business Edition 6000, or can be run via the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more pervasive. Important features of Expressway are are:

  • Mobile and Off-site Access: Remote users who have any Jabber-compatible desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) plus TLS security and can connect to all their collaboration workloads (video, voice, rich content instant messaging, and realtime presence) without the inconvenience a VPN connection. In addition, telecommuters can utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home identical to the office.
  • Cisco Jabber Guest Support: Expressway is required for enabling Cisco's Jabber Guest, which makes it possible for “guests” to interact with your organization easily and safely through lightweight web-browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or third-party collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, scalable conferencing environment that seamlessly combines voice, HD video, and data sharing to anyone, anywhere, on any endpoint.
  • Interoperability: If your company currently has non-Cisco video technology, Cisco Expressway can help you to move easily to Cisco products whenever it makes business sense. Cisco Expressway offers video interoperability with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Interoperability capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element
Cisco Unified Border Element is an advanced session border controller that interconnects unified communications systems to the IP PSTN. In addition to offering session border control, Cisco Unified Border Element (CUBE) delivers easy and cost-efficient collaboration beyond the corporate firewall. Sample collaboration functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response solutions
  • Policy-based evaluation of phone calls
  • Business-to-business immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise-class router platforms, including ASR 1000, the Cisco ISR 4000, the ISR G2, and several models of Cisco's 800 fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual application container.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent can provide remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help your business to plan, deploy, manage and repair unified communications environments that incorporate Cisco Unified Communication technology in an in-house, distributed, or hybrid deployment. Progent's Cisco engineers have extensive backgrounds integrating Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, UC applications like Jabber and Unity Connection, Cisco's video conferencing products, communication gatekeepers, tools built into Cisco switches and routers. Progent can also offer expertise with technologies like Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, CAC, IP voice trunks, PSTN, and AVVID. Progent's SIP infrastructure experts can also assist you to create SIP connectivity environments that incorporate SIP VoIP phones and media endpoints, SIP trunks, and SIP management tools via CUCM.

Progent's application developers can build specialized IP telephony applications that will enable your company to integrate the telephony capabilities of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can revue your current network and Internet connectivity infrastructure to determine whether your system is configured to accommodate business-quality VoIP and high-definition video, help you to select and integrate Cisco hardware and software that make sense for your present needs and future expansion plans, and integrate your Cisco Unified Communications solution with technology from other suppliers. Progent's CISSP and ISSAP certified data security consultants can assist you to create, carry out, and validate an enterprise-wide security plan for your converged communications ecosystem. Also, Progent can assist you to configure Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony for affordable call control backup in branch office and telecommuter environments, and Progent's disaster recovery preparedness consultants can help you develop a viable DR/BC strategy to ensure the availability of your crucial unified communications environment.

Cisco Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified CM lower than 8.6 and all releases of CallManager have reached end-of-life. This means Cisco will cease to enhance, repair, or test this older software. Security updates for this pivotal application will end, which in certain situations may cause regulatory compliance or potential liability issues.

Progent continues to provide expert consulting and troubleshooting support for outdated editions of Cisco Unified Communications Manager and Cisco CallManager, but in case your business is still running an out-of-dated release of this essential software you should start now to prepare for your migration. Progent's Cisco-certified consultants can help your company to migrate efficiently to the current edition of Unified Communications Manager and can often save customers up to 50% off consulting fees versus competing computer service companies because of Progent's documented process and hands-on experience in this area. By following best practices, Progent can make sure your company sees a quick payback on your investment by showing you how to benefit fully from the new and improved feature set, lower administrative and support expense, more engaging collaboration, and stronger data protection provided by the current release of Unified CM.

Progent's migration consulting services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud connectivity, setting up collaboration endpoints from Cisco and other providers, mobile integration, security and compliance services, management automation, disaster recovery/business continuity planning, network architecture design, training, and ongoing consulting services and technical support. Progent also has put together fixed-priced migration service bundles to make sure your costs are visible and under control.

To find out more details about Progent's engineering expertise for Cisco networking products, select a topic:

To get in touch with Progent about professional support for Cisco networking, call 1-800-993-9400 or refer to Contact Progent.

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