Cisco IP Voice ConsultantsExchanging live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a savvy method to reduce phone bills to an indispensable technology for productive collaboration. Unified IP communications, once restricted to combining Internet-based voice calls and faxing on one network platform to take the place of expensive PBX equipment, now incorporates rich media, mobile communications, chat, real-time presence, collaboration services, and more within a cohesive environment that is easy to manage, scalable, protected, fault-tolerant, cost-effective, and intuitive.

Cisco is the leader in supplying the hardware and software infrastructure for supporting the current paradigm of unified communications (UC). Cisco's UC architecture adds to the productivity of IT networks by cutting operating expenses; integrating multiple collaboration features with popular software applications to improve worker output; facilitating teamwork among employees, partners, and vendors to save time and enhance business outcomes; and simplifying the management of your communications environment.

Cisco's Unified Communications solutions cover these important product categories:,

  • Call Control Platforms for controlling calls and sessions
  • VoIP and Video Endpoints to optimize end-user productivity
  • Unified Communications Applications for easy access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for accessing public networks and remote users
Progent can provide the remote or onsite services of a Cisco-certified CCIE expert who can help businesses of any size to plan, configure, administer, upgrade, optimize, relocate, and troubleshoot Cisco unified communications products so that you highest competitive value of your communications system. Progent can deliver world-class support for every facet of Cisco's unified communications solutions such as call processing and control software, IP phones and softphones, and immersive telepresence software. Progent in addition provides consulting and support services for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco IP Communications Consulting and SupportThe call-processing agent is the heart of Cisco's IP Communications solution and gives you the versatility to deploy a central call-processing model, a decentralized model, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony capabilities to packet telephony products such as VoIP phones, media management appliances, VoIP gateways, and multimedia programs throughout the network. Cisco Unified Communications Manager supports extra multimedia services such as unified messaging, video conferencing, and collaborative customer interaction networks.

The most recent release of Unified CM, formerly branded CallManager, offers a wealth of improvements that speed up your return on investment by lowering administrative and maintenance costs, increasing user productivity, facilitating collaboration, supporting the bring-your-own-device (BYOD) model of computing, fortifying security, and making optimal utilization of IT resources. Top new features include automatic dial-plan replication, streamlined certificate management, expanded support for standards-based single sign-on (SSO) for managers and users, hardware-agnostic call recording, on-the-road connectivity without the need for VPN tunneling, a revamped self-care interface that makes it simple for end users to select their options for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a central Cisco Unified Communications Manager cluster to control voice processing for customers at distributed sites, administrators can help achieve continuous call operation using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco SRST incorporated in the Cisco router provides basic UC Manager functions until the connection is returned. To learn about Progent's consulting services for Cisco routers, refer to consulting and troubleshooting services for Cisco routers.

For small businesses, branch locations, and retail environments that do not require the full functionality available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers a budget-friendly solution that handles the needs of locations with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco ISR router, smaller organizations can rapidly implement a unified voice and data solution.

The Cisco Business Edition 6000 is a family of one-stop platforms that provide essential unified communications capabilities including routing, IP gateway, high definition voice and video, messaging, instant messaging and real-time presence, teleconferencing, and paging support, enabling any user to collaborate on any device from anywhere. All BE6000 solutions come preloaded with a virtualization hypervisor and UC applications software, making implementation fast and easy and reducing operating expenses for companies with up to 1000 workers. All BE6000 solutions are delivered preloaded with virtualization and collaboration applications. Organizations can simply activate collaboration software applications when their needs evolve.

The small-scale BE6000S includes five preselected unified communications applications installed on a single integrated 2921V router/gateway/virtualized blade server device and supports a maximum capacity of 150 users and 300 devices. The medium-scale Business Edition 6000M supports 4 unified communications application options activated on a single virtualized Cisco C220 M4 server and can handle up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight unified communications software application options activated on a virtualized Cisco C220 M4 server platform and has the ability to support up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning, configuration, migration and technical support.

IP Phones: VoIP and IP Video Phones
A communications endpoint is a user instrument, either a physical phone set or a software phone program on a desktop or mobile computer. In the Internet Protocol world, each VoIP phone has an Ethernet connection. Voice over IP phones have all of the features that a conventional phone has, but IP phones can also provide extra functions including being able to access the web or run productivity-enhancing applications.

Cisco IP Phones ConsultantsUnlike traditional PBX systems, in a Cisco IP communications environment you can perform almost instantaneous moves, adds, and changes. You merely take the IP phone to your new spot, attach it to the Ethernet connection, and the phone announces itself with Cisco Unified Communications Manager. All client rights and settings are automatically re-established, eliminating the cost and hassle of sending technicians to wiring closets. Another helpful feature is location independence, which allows you to log into any Cisco VoIP phone and receive your own phone number and rights.

Cisco offers a broad range of Unified CM hardware endpoints. The low-cost SPA 300 Series are basic IP and DECT screenless or monochrome phones that feature wide-band voice, compatibility with hosted IP telephony environments or an IP private branch exchange (PBX), easy deployment and highly secure remote installation, zero-downtime software updates, and web-based configuration. The value-priced SPA301 is a one-line VoIP endpoint with no display or speakerphone function, a base dialer with one Ethernet port, and a wired handset with no a keypad. The SPA302D, intended solely for use with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line wireless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a 176 x 220 pixel color display, and a dial pad with a speakerphone. Cisco's SPA303 is an economical three-line SIP-based IP phone with two Ethernet ports, a 128x64 mono display and a speakerphone.

Cisco SPA500 IP Phones Consulting ServicesThe SPA500 line IP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no LCD display. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four soft keys. The SPA508G has eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and has 12 programmable keys. The SPA512G IP Phone supports four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and has five programmable buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for infrequent-use environments such as lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit display, a Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line device with no screen and uses a hook switch for call transfer or conferencing.

The 7800 family of value-priced IP phones are VoIP desktop endpoints featuring backlit monochrome displays, four soft keys, 11 fixed-feature buttons, an Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All models in the 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, reduces after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations as well as for employees with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 series that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrators, contact center agents, and supervisors who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color screen, an integral 1xGb Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

>Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop units, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are industrial-grade wireless handsets designed for professionals who are on the move within campus, hospitality, health-care or other venues where IT management requires user endpoints that offer more control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite users the advantages of voice over wireless LAN communications in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color screen, a rugged case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for particulate and moisture resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth radio to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for use in potentially combustible work sites. The 8821-EX also features a case composed out of yellow plastics, which makes the device easy to find in an emergency. Learn about Progent's Wireless IP Phone integration and troubleshooting consulting.

Cisco 9900 Series IP Phones SupportCisco's discontinued 9900 line of powerful IP endpoints mix high-quality voice with hi-res color displays to offer a rich multimedia communications solution for knowledge professionals and executives. Both IP phones in this line have an SD 24-bit color display, a Bluetooth 2.0 radio to support a broad selection of headsets, and an integrated 1 GE Ethernet port. The Cisco EnergyWise function is offered as an option and can reduce off-hour energy use by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for expanding programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with Voice-over-WLAN networks, and four customizable touchscreen keys to access Cisco UC functions. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding programmable line and function keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications architecture, IP voice, IP video, and other UC applications are physically isolated from the call-processing and voice-processing mechanism, and they may be at any location within the network. A single connectivity infrastructure provides a versatile platform for powerful applications and acts as a firm basis for future convergence-based applications. Cisco works with leading technology companies to provide a broad selection of IP voice and video applications and devices. Cisco also enables the ability to create and administer customized internal programs.

UC applications available from Cisco and supported by Progent's consultants include:

Cisco Jabber is a converge media application that supports presence, IM, business-quality voice, HD video, voice messaging, screen sharing, and real-time conferencing capabilities for PCs, Apple Macs, tablets plus smartphones. Cisco Jabber is an evolution and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with important enhancements in the areas of video capabilities and desktop screen sharing, and expanding the collaboration environment to more platforms and endpoint hardware. Cisco Jabber operates in conjunction with Cisco Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber is built around popular industry protocols, it can interoperate with a wide selection of third-party platforms. For example, Extensible Messaging and Presence Protocol allows Cisco Jabber to trade instant messaging and presence data with various XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office programs such as Outlook and SharePoint. This extensive platform compatibility maximizes output by delivering a common end-user environment and accommodating the bring-your-own-device model of computing. Progent can provide the services of Microsoft-certified Exchange consultants and SharePoint application developers who can assist you to integrate Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with Apple iPhone integration as well as Android phone integration to assist your organization to enhance the productivity of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables web and video conferencing for participants using a web browser or virtually any desktop or mobile computer. WebEx Meeting Center is delivered as software as a service via the Cisco WebEx Cloud. This makes it easy to deploy and expand, reduces the cost of administration, avoids high initial investment, offers high availability and enterprise-grade security, and provides excellent throughput. Important features include the ability to share discrete content or an whole screen with online participants in real time, the capability to add multimedia into presentations including PowerPoint and Flash videos, recording plus editing and playback for future reference and training, single sign-on and integration with Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with tight policy control.

>WebEx Meeting Center Online Conferencing Consulting and Support

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux PCs and permits mobile workers to start, calendarize, and participate in meetings on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online meetings instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of instant messaging applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Ecosystems
For midsize organizations and enterprises who wish to create an on-premises or hybrid local/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence products that enable high-quality video conferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that works with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to unified communications environments and can expand meetings to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of the way video conferencing resources are allocated for each attendee, allowing managers to define the precise service level and user experience needed for each user. Cisco TelePresence Content Server captures video conference presentations for live streaming and video on demand viewing.

Cisco Unity Connection Platform and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voicemail system that accelerates productive collaboration by offering a variety of options for accessing calls and messages within a framework that is simple to implement and administer. Cisco Unity Connection lets you access and manage your voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Connection also provides advanced speech-recognition capabilities for hands-free management and powerful Automated Attendant functions that include smart routing for inbound phone calls and custom call-filtering and message-notification settings. The Cisco Unity Connection platform operates as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can support up to 20,000 mailboxes on each server.

Cisco Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and corporate satellite locations with up to 500 users. Unity Express allows users to manage voicemail using a Cisco Unified IP Phone screen, a browser, or an email system. Integrated Services Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 families. Progent can provide comprehensive deployment and support services for all Integrated Services Routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates closely with Unified Communications Manager and agent desktop software like Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to match customers with the proper salesperson or service representative. Unified CCE features intelligent call distribution, computer telephony integration, multiple channel contact management, network-wide call queuing, interactive voice response (IVR) and consolidated company-wide reporting to simplify the deployment and management of a modern contact center. Cisco products incorporated in UCCE's customer interaction management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for building a customer contact center for mid-scale systems that handle up to 400 agents. Several packages are available, plus a variety of special options. Unified CCX works with Unified CM and offers intelligent call routing, contact management, reporting, interactive voice response, and management of voice, email, web chat, and social media inquiries. Unified CCX comes with Cisco Finesse, a browser-based desktop agent that requires no client software setup. Optional advanced features include call-in-queue, estimated-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly known as Single Number Reach, makes it possible for users to be reached from one number that rings simultaneously on their Cisco VoIP Phone and their cell phone. Users can switch live calls between their Cisco VoIP phone and their cell phone without disruption. Unanswered calls can be redirected to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls get directed to alternate endpoints.

Prime Collaboration
Cisco Prime Collaboration offers an automated platform for initial deployments as well as for “day 2” moves, additions, changes, and deletions. An intuitive interface provides a unified view of a subscriber and the user's services. Prime Collaboration Provisioning significantly speeds up site installations and minimizes the effort needed for ongoing updates. Prime Collaboration also provides advanced analytics including technology adoption and usage rates, enabling organizations to make more efficient use of resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to connect with other networks and with clients working beyond the firewall. Cisco's line of gateways provide UC services for a broad range of gateway as well as session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gateway that allows organizations to provide team members, vendors, customers, or partners who are using different network environments, workgroup platforms, or endpoint equipment to access to Cisco Unified Communication functions. Cisco's Expressway collaboration gateway works with a Cisco CM deployment or Cisco BE6000, or can be accessed through the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more universal. Key features of Expressway are are:

  • Mobile and Off-site Access: Off-site workers who have any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) plus Transport Layer Security (TLS) and are able to connect to all their collaboration workloads (video, high-quality voice, data IM, and realtime presence) without requiring the inconvenience a VPN connection. In addition, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home the same as the office.
  • Cisco Jabber Guest Support: Cisco Expressway is integral for enabling the Cisco Jabber Guest, which permits “guests” to communicate with your organization easily and securely via streamlined web-browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that connects between on-premises Cisco or third-party systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway offers an advanced, extensible conferencing environment that transparently integrates voice, high-definition video, and data sharing to any client, at any location, using any endpoint.
  • Interoperability: In case your company currently has third-party video technology, Expressway can help you to move efficiently to a Cisco solution when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding, or SIP systems. Gateway standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an advanced session border gateway that connects unified communications networks to the PSTN. Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers simple and cost-efficient collaboration beyond the enterprise firewall. Important unified communications functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-led security evaluation of voice calls
  • B2B immersive telepresence over SIP
CUBE software can be licensed on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise router platforms, which include Cisco's ASR 1000 Series, the Cisco ISR 4000, the ISR G2, and several models of the 800 Series fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent can provide remote or on-premises help from a certified CCIE Collaboration expert to assist you to plan, implement, manage and repair converged communications environments that incorporate Cisco Unified Communication technology in an in-house, distributed, or hybrid environment. Progent's Cisco-certified consultants have in-depth backgrounds with Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, UC applications like Jabber and Unity Connection, Cisco's teleconferencing technologies, collaboration gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide support for technologies like Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, VoIP trunks, PSTN, and AVVID. Progent's SIP infrastructure experts can in addition assist you to create SIP infrastructure solutions that incorporate SIP-based IP voice phones and video phones, SIP trunks, SIP conferencing and SIP administration tools via CUCM.

Progent's application developers can build specialized unified communications applications that will enable your company to integrate the telephony capabilities of Cisco Unified Communications Manager into your company operations for increased productivity. Progent can analyze your existing network and Internet access infrastructure to make sure your system is configured to accommodate business-quality IP voice and high-definition video, assist you to choose and deploy Cisco hardware and software that make sense for your present situation and downstream growth strategy, and interface your Cisco Unified Communications solution with products from other vendors. Progent's ISSAP certified data security consultants can show you how to develop, implement, and test an enterprise-wide security and compliance plan for your converged communications ecosystem. In addition, Progent can help your organization to deploy Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control backup in remote-branch and home-office environments, and Progent's disaster recovery and business continuity planning consultants can help you create a sensible disaster recovery plan to ensure the availability of your vital communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Unified Communications Manager 8.6 before 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will no longer enhance, repair, or test the product software. Security patches for this pivotal application will end, which in some situations may create compliance or even potential liability problems.

Progent continues to offer comprehensive consulting and troubleshooting support for end-of-life editions of Unified Communications Manager and CallManager, but if your business is now running a legacy release of this essential software your organization should begin immediately to plan your migration. Progent's Cisco-certified consultants can help you to upgrade non-disruptively to the current release of Cisco Unified CM and can often save customers as much as 50% off consulting service expense versus competing computer service companies because of Progent's documented process and experience in this area. By following best practices, Progent can ensure that your organization gets a fast payback on your investment by helping you take full advantage of the enhanced feature set, lower administrative and support costs, more engaging collaboration capabilities, and tighter data protection provided by the latest release of Cisco Unified CM.

Progent's migration consulting services include ROI analysis, project management, pilot testing, Cloud integration, configuring endpoint devices from Cisco and other vendors, smartphone and tablet connectivity, data protection consulting, streamlined management, disaster recovery planning, network topology design, training, and ongoing consulting services and technical support. Progent also offers ultra-affordable upgrade packages to keep your costs predictable and affordable.

To see additional details about Progent's consulting support for Cisco products, choose a subject:

In order to contact Progent about technical support for Cisco products, phone 1-800-993-9400 or go to Contact Progent.

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