Cisco VoIP ConsultantsSending real-time voice and video over IP has advanced from simply being being a shrewd method to save money on phone bills to being a strategic technology for productive collaboration. Unified IP communications, at one time limited to managing Internet-based voice calls and faxing on one network platform in order to replace traditional PBX systems, now includes voice and video, mobile communications, IM, real-time presence, collaboration services, and more all in a single framework that is easy to manage, scalable, protected, resilient, cost-effective, and intuitive.

Cisco is the global leader in supplying the hardware and software infrastructure required to support the current paradigm of unified communications (UC). Cisco's unified communications product line adds to the efficiency of information systems by slashing operational costs; integrating rich media features with familiar software programs to increase worker output; facilitating collaboration among workers, associates, and suppliers to save time and enhance business results; and simplifying the management of your communications environment.

Cisco's Unified Communications technology include these primary product categories:,

  • Call Control Platforms for controlling calls and sessions
  • Collaboration Endpoints to enhance worker productivity
  • UC Software Applications for simplified access to real-time, IM, voice and video, voice messages, desktop sharing, and conferencing
  • IP Gateways for providing connectivity with public networks and telecommuters
Progent offers the online or onsite services of a certified CCIE specialist to assist businesses of any size to design, deploy, manage, migrate, optimize, relocate, and repair Cisco unified communications products so that you maximize the strategic advantage of your communications investment. Progent offers world-class consulting for every facet of Cisco's UC solutions such as call processing and control software, VoIP and softphones, and immersive telepresence platforms. Progent in addition provides consulting and support for Cisco's IP voice-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Processing Software - Unified Communications Manager/CallManager
Cisco Collaborative Communications Consulting and SupportCisco's call-processing agent is the centerpiece of the Cisco IP telephony system and provides the flexibility to deploy a central call-processing model, a decentralized design, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony capabilities to packet devices such as VoIP phones, media processing appliances, Voice over IP gateways, and mixed media applications across the IT environment. Unified Communications Manager supports extra mixed media services including unified messaging, multimedia conferencing, and group-based client interaction networks.

The latest release of Cisco Unified Communications Manager, formerly branded Cisco CallManager, offers a variety of enhancements that accelerate ROI by lowering management and support expenses, increasing user productivity, facilitating collaboration, supporting the bring-your-own-device model of working, fortifying security, and making optimal use of network infrastructure. Headline innovations include automatic dial-plan replication, simplified certificate control, extended support for standards-based single sign-on for administrators and end users, device-agnostic call recording, on-the-road access without the need for VPN tunneling, a new self-provisioning utility that makes it simple for workers to set their options and preferences for all of their devices, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a centralized Cisco Unified Communications Manager cluster to manage voice processing for users at distributed locations, IT managers can help achieve continuous call availability using Cisco SRST, an IOS Software image for Cisco routers. If a WAN link breaks, Cisco SRST in the Cisco router provides core Cisco Unified Communications Manager capabilities until the link is restored. To learn about Progent's consulting support services for Cisco ISR routers, refer to consulting services for Cisco routers.

For small businesses, branch locations, and retail environments that do not need the full feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides an economical solution that meets the needs of locations with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco ISR router, smaller offices can rapidly set up a converged voice/data environment.

Cisco's Business Edition 6000 is a family of turn-key solutions that provide fundamental unified communications capabilities such as routing, IP gateway, high definition voice/video, messaging, IM and presence, voice and video conferencing, and paging support, allowing any end user to connect on any device from any site. All Business Edition 6000 systems come packaged preconfigured with virtualization and UC applications software, making implementation quick and easy and reducing cost of ownership for organizations with from 25 to 1000 workers. All systems come preinstalled with a virtualization hypervisor and UC applications. You can simply enable Unified Communications software applications whenever their needs evolve.

The small-scale BE6000S includes five preselected collaboration applications preloaded on a single combination 2921V ISR router/IP gateway/virtualized E1600 M2 blade server platform and supports as many as 150 workers and 300 devices. The medium-scale BE6000M includes four unified communications application options enabled on a virtualized Cisco UCS C220 M4 server and supports a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S includes 8 collaboration software application options activated on a virtualized Cisco UCS C220 M4 server and supports up to 1000 workers, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager and CallManager design, configuration, upgrades and troubleshooting.

IP Phones: VoIP and IP Video Endpoints
An IP communications endpoint is an end-user instrument, either a hardware phone set or a software phone application that runs on a PC or mobile computer. In the IP world, every VoIP handset or soft phone is Ethernet connected. Voice over IP phones offer all of the capabilities that a conventional phone handset has, but IP phones can also offer additional features such as the ability to access the web or run business applications.

Cisco VoIP Phones ConsultantsUnlike traditional PBX systems, in a Cisco IP telephony network you can perform virtually instant moves, adds, and modifications. You merely move the IP phone to your new location, plug it into the Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager. All client rights and settings are automatically re-established, eliminating the cost and delay of sending technicians to rewire connections. An additional efficient feature is extension mobility, which enables you to sign into any Cisco VoIP phone and get your own phone extension and rights.

Cisco provides a broad range of Unified CM handsets. Cisco's entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications devices offering wide-band voice, compatibility with hosted IP phone environments or an IP private branch exchange (PBX), simple deployment and highly secure online installation, zero-downtime software updates, and browser-based configuration. The low-end SPA301 is a one-line VoIP phone with no display or speakerphone, a base dialer with one Ethernet connector, and a corded handset without a keypad. The SPA302D, designed solely for operation with Cisco's SPA232D DECT ATA, is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) handset that supports 10-lines, a 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an economical three-line SIP-based IP phone with two Ethernet ports, a 128x64 mono display and a speaker.

Cisco SPA500 IP Phones IntegrationThe SPA500 line IP phones are low-cost endpoints with support for SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most versions have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four soft keys. The SPA508G has eight lines and eight programmable keys. The SPA509G supports 12 lines and features 12 programmable keys. The SPA512G IP Phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and has five soft buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for occasional-use environments such as cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome display, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device with no display and requires a hook switch for transferring a call and conferencing.

Cisco's 7800 family of budget-priced IP phones are VoIP endpoints with backlit mono displays, four soft keys, 11 dedicated buttons, an Ethernet switch with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in the 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common areas and for workers with occasional-to-light call needs. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only model in the 7800 line that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrative staff, contact center agents, and supervisors who have significant call needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a mono screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration ConsultantsCisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for workers who are mobile within office, hospitality, retail or other venues where IT management requires portable phones that offer more administrative control, data security and durability than is achievable with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite users the advantages of voice over wireless LAN communications in workplaces with 802.11x Wi-Fi. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a durable shell rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and splash resistance, extended batteries, a built-in speakerphone, and a Bluetooth 4.0 radio for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for potentially combustible environments. The 8821-EX also features a shell made out of industry-standard yellow plastics, which makes it easier to find during an emergency. Learn about Progent's Wireless VoIP Phone integration consultants.

Cisco 9900 Voice over IP Phones HelpCisco's legacy 9900 Series of high-performance VoIP phones integrate high-definition voice with high-resolution color video to offer a rich multimedia unified communications solution for knowledge professionals and executive management. Both IP phones in this line include an SD VGA color display, a Bluetooth transceiver to support a wide range of headsets, and an integrated 10/100/1000 Ethernet switch. Cisco's Power Save function is optional and can cut off-work energy consumption by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with wireless environments, and 4 soft-label programmable touchscreen keys to invoke Cisco Unified Communications features. The 9971 VoIP phone supports up to 3 Cisco IP Expansion Modules for adding programmable line and function keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP phone, IP video, and other UC applications are physically independent from the call- and voice-processing infrastructure, and they may reside at any location within the system. A cohesive connectivity framework offers an open environment for feature-rich applications and acts as a solid foundation for future convergence-based software. Cisco works with third-party IT industry partners to provide a broad range of IP voice and IP video software applications and products. Cisco also enables the ability to create and manage specialized internal programs.

Unified Communications applications available from Cisco and supported by Progent include:

Cisco Jabber is a unified communications client application that provides presence, IM, business-quality voice, video, voice messaging, screen sharing, and online conferencing features for Windows PCs, Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements to HD video features and desktop screen sharing, and extending the collaboration experience to additional platforms and devices. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Since Cisco Jabber is built around key industry standards, it can communicate with a wide selection of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Jabber to exchange instant messaging and presence data with other XMPP clients such as Adium, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office programs such as Outlook and SharePoint. This cross-platform compatibility maximizes productivity by delivering a common user environment and accommodating the bring-your-own-device model of computing. Progent can provide the assistance of Microsoft-certified Exchange and Outlook consultants and SharePoint application developers who can assist you to integrate Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with Apple iPhone and iPad integration and Android phone integration and management to help your organization to increase the productivity of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web and video meetings for users with a browser or almost any desktop or handheld computer. Cisco WebEx Meeting Center is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to roll out and expand, streamlines management, eliminates heavy initial expenditures, offers maximum uptime and world-class data protection, and provides excellent performance. Important features include support for sharing discrete content or your entire screen display with remote participants in real time, the ability to add multimedia into presentations including PowerPoint and Flash animations, network-based recording plus editing and playback for future reference and training, single sign-on (SSO) and support for Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus stringent data protection and encrypted access with strict policy management.

WebEx Meeting Center Web Conferencing Consultants

Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux-powered PCs and permits mobile workers to initiate, calendarize, and attend meetings on Google Android devices, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate online meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging solutions.

Cisco TelePresence Products for In-house Teleconferencing Environments
For medium-size businesses and larger enterprises who want to build an on-premises or hybrid on-premises/cloud environment for teleconferencing, Cisco provides a selection of Cisco TelePresence products that enable high-definition teleconferencing for users with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to UC deployments and can expand meetings to support cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way conferencing bandwidth and features should be rationed for each attendee, enabling managers to specify the exact service level and experience required for every user. Cisco TelePresence Content Server captures video conference presentations for real-time streaming and on-demand viewing.

Cisco Unity Connection and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voice messaging solution that facilitates teamwork by offering flexible set of options for accessing calls and messages within an environment that is simple to deploy and administer. Unity Connection allows you to read and manage your voicemail from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition capabilities for hands and eyes free operation and powerful Automated Attendant functions that include intelligent routing for inbound calls and custom call-filtering and message-alert settings. The Cisco Unity Connection platform runs as a VM that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can support up to 20,000 mailboxes on each server.

Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and enterprise branch offices with as many as 500 workers. Unity Express allows you to access and manage voicemail using a Cisco Unified IP Phone screen, a browser, or your email client. ISR Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent can provide comprehensive deployment and troubleshooting services for all Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) works with CUCM and agent desktop software such as Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the proper sales or service agent. Unified CCE features intelligent call routing, computer telephony integration (CTI), multichannel customer contact management, network call queuing, IVR and consolidated company-wide reporting to streamline the creation and management of a large-scale customer contact center. Cisco products supporting UCCE's client contact management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box bundle for building a customer interaction management center for branch or midmarket deployments that support up to 400 agents. Multiple bundles are available, as well as a variety of special options. Unified CCX integrates with Cisco Unified Communications Manager and provides intelligent call routing, contact interaction management, integrated reporting, IVR, and management of voice, email, chat, and social media inquiries. Cisco Unified Contact Center Express includes Finesse, a browser-based customizable desktop agent that needs no client-side installation. Special options include call-in-queue, expected-wait-time messages, and workforce quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), allows users to be reached via one number that rings simultaneously on their Cisco IP Phone and their smartphone. Users can transfer active calls between their Cisco VoIP phone and their mobile phone without disruption. Calls that are not answered can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls are extended to alternate endpoints.

Prime Collaboration Provisioning
Prime Collaboration Provisioning offers an automated process for initial deployments as well as for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a unified look at a user and the user's services. Prime Collaboration significantly accelerates company-wide installations and minimizes the time needed to implement ongoing changes. Prime Collaboration in addition provides management analytics that show application adoption and usage trends, allowing administrators to make more efficient use of IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications environments to communicate with other systems and with clients operating outside the corporate firewall. Cisco's line of gateways provide UC services for a wide variety of gateway and session-border-control deployments.

Collaboration gateways available from Cisco and supported by Progent's certified consultants include:

Cisco Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that enables organizations to provide workers, vendors, customers and prospects, or business partners who are using different networks, collaboration applications, or endpoint equipment to access to Unified Communication services. The Expressway gateway integrates with a Cisco CM system or Cisco Business Edition 6000, or can be run via the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Off-site Access: Off-site workers who have any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on (SSO) plus Transport Layer Security (TLS) and are able to connect to all their Jabber applications (video, voice, data IM, and presence) without the inconvenience establishing a VPN connection. Also, teleworkers have the ability to use their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user experience at home identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is required for enabling Cisco's Jabber Guest, which makes it possible for “guests” to communicate with your business simply and safely via streamlined web-browser and mobile video phone calls.
  • Cisco Cloud Access: Expressway can act as a gateway that creates a path between on-premises Cisco or non-Cisco systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway offers an advanced, extensible conferencing experience that transparently integrates business-quality voice, high-definition video, and content sharing to any client, anywhere, using any device.
  • Interoperability: If your organization currently has third-party video technology, Expressway can help you to migrate easily to a Cisco solution whenever you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 SVC to H.264/AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is a collaboration edge session border controller that interconnects unified communications systems to the IP public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element (CUBE) provides easy and affordable collaboration outside the firewall. Important collaboration functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-based conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of phone calls
  • Business-to-business telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be deployed on many of Cisco's enterprise routers, which include Cisco's ASR 1000 Series, the Cisco ISR 4000 family, the ISR G2, and high-end models of Cisco's 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in an ESXi virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 Series is a VoIP communications system for small organizations. UC500 models deliver voice, data, voicemail, automated attendant, IP video, firewall, and wireless capabilities, work with older generation Cisco VoIP phones, and support public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications solution

All UC500 packages include a desktop switch with 8 PoE interfaces plus additional FXS and FXO interfaces, a firewall, and VPN support. Integrated WiFi is optional. User capacity can be increased by attaching Cisco Catalyst Express companion switches. Every UC500 offering also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and include 4 FXS and 4 FXO ports. The Cisco UC540 package allows 32 users and provides 8 foreign exchange office ports. The Cisco UC560 system allows 48 VoIP clients and 12 FXO ports.

Progent's Cisco-certified VoIP experts can assist you to support your legacy UC500 VoIP gateway or design and implement a smooth migration to a modern VoIP solution like the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to help your business to plan, implement, manage and repair converged communications networks based on Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified engineers have extensive experience integrating Cisco Unified Communications Manager and CallManager, IP voice and video phones and soft phones, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing technologies, collaboration gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies such as Cisco SRST, CUBE, H.323 and SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can also assist you to create SIP connectivity solutions that incorporate SIP VoIP phones and media endpoints, SIP trunks, SIP conferencing and SIP management tools via Cisco Unified CM.

Progent's custom application programmers can build specialized IP telephony software that will enable your organization to incorporate the capabilities of Cisco Unified Communications Manager into your business processes for enhanced efficiency. Progent can audit your current network and Internet access architecture to determine whether your system is optimized to support high-quality VoIP and HD video, help you to select and integrate Cisco products appropriate for your present situation and downstream expansion goals, and integrate your Cisco collaborative communications products with products from other vendors. Progent's CISSP-ISSAP certified network security and compliance consultants can assist you to create, implement, and validate an enterprise-wide security and compliance strategy for your unified communications solution. In addition, Progent can assist you to deploy Cisco high-availability technologies such as Cisco Unified SRST for cost-effective call control redundancy in branch office and home-office environments, and Progent's disaster recovery and business continuity planning experts can help you create a sensible DR/BC plan to ensure the availability of your business-critical unified communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified CM lower than 8.6 and all releases of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, fix, or validate this older software. Security patches for this pivotal application will stop, which in some circumstances could create compliance or potential liability problems.

Progent will continue to provide premiere consulting and troubleshooting support for end-of-life releases of Cisco Unified Communications Manager and CallManager, but in case your business is still using a legacy release of this critical application your organization should begin immediately to prepare for your migration. Progent's Cisco-certified consultants can assist your company to upgrade efficiently to the current version of Cisco Unified CM and can often save customers up to 50% off consulting costs versus competing IT service companies thanks to Progent's documented process and hands-on experience in this practice area. By following best practices, Progent can make sure your business gets a fast payback on your investment by helping you take full advantage of the enhanced features, lower administrative and support costs, more engaging collaboration capabilities, and tighter data protection offered by the newest release of Unified CM.

Progent's migration services include return-on-investment analysis, project management or co-management, pilot testing, Cloud connectivity, configuring endpoint devices from Cisco and third-party vendors, mobile connectivity, data protection consulting, streamlined management, business continuity planning, network topology design, staff and user training, and continuing consulting and technical support. Progent also offers fixed-priced migration service bundles to keep your costs predictable and affordable.

To find out additional details about Progent's professional support for Cisco networking products, choose a subject:

In order to ask Progent about professional help for Cisco products, call 1-800-993-9400 or go to Contact Progent.

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