Cisco VoIP Consulting FirmSending real-time voice and video over Internet Protocol (VoIP and Video over IP) has progressed from simply being being a savvy technique to reduce phone carrier bills to a strategic tool for competitive advantage. Unified communications, once restricted to integrating Internet-based voice calls and faxing on the same system in order to take the place of traditional PBX systems, now encompasses voice and video, mobile communications, chat, presence, collaboration services, and more all in a cohesive environment that is manageable, extensible, protected, fault-tolerant, economical, and intuitive.

Cisco is the market leader in supplying the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's unified communications architecture adds to the efficiency of IT systems by cutting operational expenses; integrating rich media functions with popular software programs to increase user output; facilitating collaboration among employees, partners, and suppliers to save time and enhance business results; and simplifying the support of your converged voice and data infrastructure.

Cisco's Unified Communications technology include several main product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • IP Phones and Softphones to enhance worker engagement
  • Unified Communications Applications for easy access to presence, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for interfacing with outside networks and teleworkers
Progent can provide the online or onsite services of a Cisco-certified CCIE expert who can assist organizations of any size to design, configure, administer, upgrade, optimize, relocate, and troubleshoot Cisco UC products so you can highest business value of your communications system. Progent offers expert support for every element of Cisco's unified communications solutions including call processing and control tools, VoIP and softphones, and teleconferencing platforms. Progent in addition provides consulting and support services for Cisco's IP voice-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Processing Software - Unified Communications Manager/CallManager
Cisco Collaborative Communications ConsultingCisco's call-processing agent is the heart of Cisco's IP telephony infrastructure and gives you the flexibility to deploy a centralized call-processing model, a decentralized model, or a mix of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet telephony network devices such as IP handsets, media management devices, Voice over IP gateways, and mixed media applications throughout the network. Unified Communications Manager enables additional voice, video, and data functions such as unified messaging, video conferencing, and collaborative customer interaction networks.

The latest release of Cisco Unified Communications Manager, formerly branded Cisco CallManager, offers a variety of enhancements that accelerate ROI by lowering administrative and support costs, increasing worker output, enhancing teamwork, supporting the BYOD model of working, fortifying security, and allowing efficient utilization of IT infrastructure. Top innovations include automatic dial-plan replication, streamlined certificate control, extended support for single sign-on (SSO) for administrators and users, hardware-independent call recording, mobile connectivity with no need for VPN tunneling, a revamped self-provisioning utility that makes it simple for users to select their options for all of their endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you implement a centralized Unified Communications Manager cluster to control call processing for users at distributed sites, administrators can help achieve continuous phone service using Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a WAN connection fails, Cisco SRST incorporated in the router offers core UC Manager capabilities until the link is restored. For a description of Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support services for Cisco ISR routers.

For small businesses, branch offices, and retail deployments that do not need the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express provides an economical solution that meets the requirements of sites with up to 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco router, smaller organizations can quickly deploy a converged voice/data environment.

The Cisco BE6000 is a line of turn-key platforms that offer essential collaboration capabilities including routing, gateway, premium voice and video, messaging, chat and real-time presence, conferencing, and paging services, enabling any end user to connect on any endpoint device from anywhere. All BE6000 versions come packaged preinstalled with a virtualization hypervisor and UC applications, making implementation fast and easy and cutting operating expenses for organizations with as many as 1000 workers. All solutions are delivered preconfigured with a virtualization hypervisor and collaboration applications. You can simply enable UC applications as their needs evolve.

The small-scale BE6000S includes five fixed UC software applications installed on one combination 2921V ISR router/IP gateway/virtualized E1600 M2 server device and supports as many as 150 workers and 300 devices. The medium-scale BE6000M includes four UC software application options enabled on a single virtualized C220 M4 server platform and can handle a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight collaboration application options activated on a single virtualized C220 M4 server and supports as many as 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager, visit Unified Communications Manager (Unified CM) and CallManager design, integration, upgrades and troubleshooting.

IP Phones: IP Voice and IP Media Endpoints
An IP communications endpoint is a user instrument, either a physical handset or a software phone application that runs on a PC or handheld computer. In the IP environment, each IP handset or soft phone is Ethernet connected. IP phones have all of the features that an ordinary phone handset provides, but Voice over IP phones can also have additional features including being able to access the web or run business software.

Cisco Voice over IP Phones ConsultingUnlike traditional Private Branch Exchange systems, in a Cisco IP telephony network you can perform virtually instantaneous moves, additions, and modifications. You simply take the IP handset to its new location, attach it to an Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All client permissions and settings are programmatically re-established, doing away with the expense and hassle of dispatching technicians to wiring closets. An additional useful capability is location independence, which allows you to sign into any Cisco IP phone and get your personal phone ID and privileges.

Cisco provides a wide selection of VoIP hardware endpoints. The entry-level Small Business SPA 300 Series are no-frills IP and DECT phones that feature wide-band audio, support for hosted Internet Protocol phone systems or an IP PBX, easy installation and safe online provisioning, zero-downtime software upgrades, and web-based set up. The low-end SPA301 is a single-line VoIP phone with no screen or speakerphone function, a base dialer that has a single Ethernet port, and a corded handset without a keypad. The SPA302D, designed exclusively for operation with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a TFT 176 x 220 color screen, and a keypad with speakerphone capability. Cisco's SPA303 is an entry-level 3-line IP phone with two Ethernet ports, a 128x64 mono screen and a speakerphone.

Cisco SPA500 Series IP Phones ConsultingThe SPA500 line IP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and conferencing capability. Most versions have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no LCD display. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G has four lines and has four programmable buttons. The SPA508G has eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 programmable keys. The SPA512G VoIP phone supports four lines, no programmable keys and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and has five soft buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints designed for infrequent-use settings like cafeterias, elevators, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome non-backlit display, a Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a screen and uses a hook switch for call transfer or conferencing.

Cisco's 7800 line of economical IP phones are VoIP desktop devices with backlit monochrome displays, four soft keys, 11 fixed-feature buttons, an Ethernet port with Class 1 Power over Ethernet, and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP signaling protocol. All models in the 7800 line feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, offered on the advanced 7800 units, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common locations and for workers with occasional-to-light voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, call center agents, and supervisors who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 color display, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a line of SIP-only IP phones that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a backlit mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration SupportCisco's wireless VoIP phones are hardened wireless handsets designed for professionals who are on the move within office, hospitality, retail or other venues where management wants portable phones that offer more control, data security and durability than is achievable with the Bring-Your-Own-Device style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite users the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11x Wi-Fi infrastructure. The 8821 Wireless VoIP Phone includes a 2.4 inch color display, a durable shell rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and moisture resistance, extended batteries, a speakerphone, and an integrated Bluetooth 4.0 transceiver to support wireless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous work sites. Cisco's 8821-EX also has a shell made of industry-standard yellow plastics, which makes the device easier to locate during a crisis. Learn about Progent's Wireless IP Phone integration support.

Cisco 9900 IP Phones SupportCisco's discontinued 9900 line of powerful IP endpoints combine high-quality voice with business-grade color displays to offer a rich multimedia unified communications solution for knowledge professionals, managers, and executives. The two models in this line feature an SD 640x480 pixel color screen, a Bluetooth transceiver to support a broad range of headsets, and an integrated 10/100/1000 Ethernet port. The Cisco EnergyWise feature is optional and can reduce off-work energy consumption by 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Expansion Modules for adding customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi radio for deployment with wireless environments, and 4 customizable touchscreen keys to invoke Cisco UC features. The 9971 supports up to 3 IP Expansion Modules for adding programmable line and function keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP phone, video, and other UC applications are independent from the call/voice processing mechanism, and they may be at any location within the system. A single network infrastructure provides an open environment for feature-rich business applications and serves as a solid basis for downstream convergence-based applications. Cisco works with third-party IT industry companies to provide a broad range of IP telephony and video software applications and devices. Cisco also supports the ability to develop and administer customized internal applications.

Unified Communications applications available from Cisco and supported by Progent's consultants include:

Cisco Jabber is a unified communications application that provides presence, IM, voice, high-definition video, voicemail, screen sharing, and real-time conferencing capabilities for PCs, Macs, tablets and smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with important enhancements to video capabilities and desktop screen sharing, and extending the collaboration environment to more operating systems and devices. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Since Cisco Jabber is built around popular industry standards, it can communicate with a broad selection of third-party platforms. For example, XMPP allows Cisco Jabber users to exchange IM and presence information with a variety of XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office applications including Outlook and SharePoint. This cross-platform support maximizes productivity by delivering a common user environment and accommodating the bring-your-own-device model of networking. Progent can provide the services of certified Exchange and Outlook consultants and SharePoint programmers who can help you to use Jabber with Microsoft's popular collaboration products. Progent also offers expertise with Apple iPhone and iPad integration as well as Google Android smartphone integration to assist you to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online meetings for participants using a web browser or almost any desktop or handheld computer. Cisco WebEx Meeting Center is offered as software as a service via the Cisco WebEx Cloud. This makes it easy to deploy and scale, reduces the cost of management, eliminates heavy up-front investment, features maximum uptime and enterprise-class data protection, and delivers consistently high performance. Key features include the ability to share discrete content or your entire screen display with online participants in real time, the ability to add rich media into presentations including Microsoft PowerPoint and Flash animations, session recording plus playback for future reference and training, single sign-on (SSO) and integration with other Cisco collaboration products such as Cisco Jabber and Cisco TelePresence, plus stringent data privacy and encrypted connections with strict policy control.

>WebEx Meeting Web Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux desktops and notebooks and permits mobile workers to launch, schedule, and take part in meetings on Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a selection of IM applications.

Cisco TelePresence Portfolio for On-premises Video Conferencing Environments
For midsize businesses and larger enterprises who want to create an on-premises or hybrid in-house/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-definition teleconferencing for participants with virtually any IP endpoint at any location. Cisco TelePresence Server is an expandable video conferencing bridge that works in conjunction with Cisco Unified Communications Manager to provide multiparty telepresence to UC deployments and can extend meetings to include cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how conferencing bandwidth and features should be allotted for each attendee, allowing managers to specify the precise service level and user experience required for each user. Cisco TelePresence Content Server collects video and presentations for live streaming as well as on-demand playback.

Cisco Unity Connection and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Unified CM, is a converged voicemail system that accelerates collaboration by providing flexible set of alternatives for retrieving voice messages within an environment that is simple to deploy and manage. Cisco Unity Connection allows you to access and manage voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated voice-recognition features for hands and eyes free management and extensive Automated Attendant features that include intelligent routing for incoming phone calls and easily customizable call-screening and message-notification options. The Unity Connection platform operates as a virtual machine that can be hosted on a BE6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 mailboxes per server.

Unity Express (CUE), offered in select Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting services for small to mid-size businesses (SMBs) and enterprise branch locations with as many as 500 workers. Cisco Unity Express allows you to manage voicemail via a Cisco IP Phone screen, a browser, or your email client. Integrated Services Routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2900, and 3900 Series. Progent offers certified consulting and troubleshooting services for Integrated Services Routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) works with Unified Communications Manager and desktop agent software such as Cisco Finesse to offer automatic call distribution features that allow an organization to match customers with the appropriate sales or service agent. Unified CCE or UCCE features smart call routing, computer telephony integration, multichannel contact management, network-wide call queuing, interactive voice response and advanced company-wide reporting to streamline the creation and management of a modern contact center. Cisco products supporting UCCE's customer contact management solution include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) provides an out-of-the-box bundle for creating a customer contact center for branch or midmarket deployments that support as many as 400 agents. Several packages are offered, as well as a selection of optional advanced features. Unified Contact Center Express works with Unified Communications Manager and offers smart call routing, client management, reporting, IVR, and management of voice, email, chat, and social media inquiries. Unified Contact Center Express comes with Cisco Finesse, a browser-based desktop agent that requires no client software setup. Optional enhancements include conditional routing, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach (SNR), allows users to be called via a single number that rings at the same time on their Cisco desktop VoIP Phone and their cell phone. Users can switch live conversations between their Cisco IP phone and their cell phone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls get directed to alternate endpoints.

Cisco Prime Collaboration Provisioning
Prime Collaboration Provisioning provides an automated platform for first-time deployments and for “day 2” moves, adds, changes, and deletions. An intuitive interface delivers a single look at a subscriber and the user's services. Prime Collaboration Provisioning substantially accelerates site installations and reduces the effort needed to implement ongoing updates. Prime Collaboration also provides advanced analytics that show application adoption and consumption rates, enabling organizations to optimize resources and further lower TCO.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications environments to connect with public systems and with users working beyond the firewall. Cisco's line of gateways provide UC support for all types of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gateway that allows companies to allow employees, vendors, consumers, or partners who are working on different networks, collaboration applications, or endpoint equipment to access to Cisco Unified Communication features. Cisco's Expressway integrates with a Cisco Communications Manager system or Cisco Business Edition, or can be run via the cloud with Cisco Hosted Collaboration Solution to make collaboration more universal. Key capabilities of Expressway are are:

  • Mobile and Remote Access: Off-site users with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints get the benefit of one-time sign-on as well as Transport Layer Security (TLS) and are able to connect to all their collaboration applications (high-definition video, business-quality voice, content IM, and presence) without the extra step of starting a VPN connection. In addition, telecommuters have the ability to use their Cisco TelePresence endpoints without a VPN, delivering a user experience at home the same as the corporate office.
  • Jabber Guest Support: Expressway is integral for enabling Cisco's Jabber Guest, which allows “guests” to interact with your organization simply and securely via lightweight browser and mobile video phone calls.
  • Cisco Cloud Access: Expressway can act as a gateway that creates a path between onsite Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway deliver a world-class, scalable teleconferencing environment that transparently integrates voice, high-definition video, and content sharing to any client, at any location, on any endpoint.
  • Interoperability: In case your company currently has third-party video technology, Expressway can assist you to migrate efficiently to Cisco products whenever you choose. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Gateway standards supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border gateway that interconnects converged business communications systems to the public switched telephone network (PSTN). In addition to offering session border control, Cisco Unified Border Element provides easy and affordable collaboration outside the corporate firewall. Sample unified communications features supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-based security evaluation of voice calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be deployed on a broad range of Cisco's enterprise routers, which include Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000, the ISR G2 Series, and several versions of Cisco's 800 Series fixed routers. The virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual container.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to design, implement, manage and repair converged communications environments based on Cisco Unified Communication products in a centralized, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have in-depth backgrounds integrating Cisco Unified Communications Manager and CallManager, VoIP phones and other endpoints, Unified Communications applications like Cisco Jabber and Unity Connection, Cisco's teleconferencing technologies, collaboration gateways, utilities built into Cisco Catalyst switches and routers. Progent can also offer support for technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and SIP gateways, CAC, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can also assist you to create SIP infrastructure solutions that include SIP-based VoIP phones and video phones, SIP trunks, SIP conferencing and SIP management tools via Cisco Unified Communications Manager.

Progent's custom application developers can create specialized unified communications applications that will enable your business to integrate the capabilities of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can evaluate your current network and Internet access infrastructure to determine whether your environment is configured to support business-quality Voice over IP and HD video, help you to select and deploy Cisco products appropriate for your current situation and downstream expansion objectives, and interface your Cisco Unified Communications products with technology from other vendors. Progent's CISSP certified network security and compliance consultants can assist you to develop, carry out, and test a comprehensive security strategy for your unified communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability technologies such as Cisco Unified SRST to provide affordable call control redundancy in remote-branch and telecommuter sites, and Progent's disaster recovery and business continuity planning experts can help you create a viable DR/BC strategy to protect your business-critical unified communications environment.

Unified Communications Manager/CallManager Migration Services
Releases of Unified Communications Manager 8.6 earlier than 8.6 and every version of CallManager have arrived at end-of-life. Therefore Cisco will no longer develop, fix, or validate this older software. Security updates for this business-critical product will end, which in some situations may cause regulatory compliance or even legal liability issues.

Progent will continue to offer expert support services for outdated versions of Cisco Unified CM and Cisco CallManager, but if you are still running an out-of-dated version of this critical application your organization should start immediately to prepare for your upgrade. Progent's collaboration consultants can help you to upgrade non-disruptively to the current edition of Cisco Unified CM and can routinely save clients as much as 50% off consulting service fees compared to most IT service firms thanks to Progent's documented procedures and hands-on experience in this area. By following best practices, Progent can ensure that your organization realizes a quick return on your investment by showing you how to benefit fully from the enhanced features, lower administrative and maintenance expense, more engaging collaboration capabilities, and stronger security offered by the newest edition of Cisco Unified CM.

Progent's upgrade consulting services include ROI assessment, project management or co-management, system testing, Cloud integration, configuring collaboration endpoints from Cisco and other vendors, smartphone and tablet connectivity, data protection services, management automation, disaster recovery planning, network topology design, staff and user training, and ongoing consulting services and troubleshooting. Progent also offers ultra-affordable upgrade service bundles to make sure your costs are visible and under control.

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To contact Progent about consulting expertise for Cisco products, call 1-800-993-9400 or go to Contact Progent.

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