Cisco Voice over IP Consulting FirmExchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has progressed from simply being being a shrewd method to save money on phone carrier bills to being a required tool for collaboration and productivity. Converged IP communications, once restricted to integrating Internet-based voice and faxes on a single network platform in order to take the place of expensive PBX equipment, today encompasses rich media, mobile communications, instant messaging, presence, services, and more in a centralized ecosystem that is easy to manage, extensible, secure, resilient, economical, and intuitive.

Cisco is the market leader in supplying solutions for supporting the modern model of unified communications (UC). Cisco's unified communications solution enhances the productivity of information networks by cutting operational costs; integrating multiple collaboration functions with popular software applications to increase user output; facilitating collaboration among employees, associates, and vendors to save effort and improve business results; and streamlining the management of your communications environment.

Cisco's Unified Communications technology address these main product categories:,

  • Call Control Agents for controlling rich media calls and sessions
  • VoIP and Video Endpoints to enhance worker productivity
  • UC Applications for more productive access to presence, IM, voice and video, voice messages, white boarding, and voice/video conferencing
  • Communications Gateways for connecting to outside networks and remote users
Progent offers the remote or onsite consulting services of a Cisco-certified CCIE (Collaboration) expert to help businesses of all sizes to design, configure, administer, upgrade, optimize, move, and repair Cisco UC products so that you highest strategic advantage of your communications investment. Progent can deliver expert support for all components of Cisco's UC solutions such as call processing and control software, IP phones and softphones, and immersive telepresence platforms. Progent in addition offers consulting and troubleshooting services for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call Control Software - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultingThe call-processing agent is the centerpiece of the Cisco IP collaboration system and gives you the flexibility to deploy a central call-processing design, a decentralized model, or a mix of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet telephony products such as VoIP phones, media processing appliances, Voice over IP gateways, and multimedia programs across the IT environment. Unified Communications Manager enables extra voice, video, and data services including unified messaging, video conferencing, and collaborative customer interaction networks.

The most recent version of Unified Communications Manager, previously named CallManager, includes a variety of improvements that expedite ROI by cutting management and maintenance expenses, increasing worker output, enhancing teamwork, accommodating the bring-your-own-device style of computing, strengthening security, and allowing optimal use of network infrastructure. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate control, expanded support for single sign-on (SSO) for administrators and end users, device-independent call recording, mobile connectivity without requiring VPN, a revamped self-provisioning utility that makes it easy for users to manage their options and preferences for all of their devices, and support for Transport Layer Security for mobile clients.

When you implement a centralized Cisco Unified Communications Manager cluster to manage voice processing for customers at remote sites, IT managers can help achieve non-stop call operation using Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a WAN connection fails, Cisco SRST incorporated in the router provides basic Cisco UC Manager functions until the link is restored. To learn about Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail deployments that do not need the full functionality offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express offers an economical PBX alternative that handles the requirements of sites with up to 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a unified voice/data environment.

Cisco's BE6000 is a line of complete platforms that provide fundamental collaboration capabilities including routing, IP gateway, high definition voice and video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging services, enabling any end user to collaborate on any endpoint device from any location. All BE6000 systems are delivered preconfigured with a virtualization hypervisor and collaboration applications, making deployment quick and simple and reducing cost of ownership for organizations with as many as 1000 employees. All BE6000 versions are delivered preinstalled with virtualization and collaboration applications software. Organizations can simply activate UC applications whenever their requirements dictate.

The entry-level Business Edition 6000S includes five preselected unified communications applications installed on a single integrated ISR router/IP gateway/virtualized E1600 M2 blade server device and can handle as many as 150 workers and 300 endpoint devices. The mid-market Business Edition 6000M supports 4 UC application options activated on a virtualized Cisco UCS C220 M4 server platform and can handle as many as 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight UC software application options activated on a single virtualized Cisco UCS C220 M4 server platform and has the ability to support up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, see Unified Communications Manager and CallManager planning, integration, migration and technical support.

IP Phones: VoIP and IP Media Phones
A collaboration endpoint is an end-user device, either a hardware handset or a software phone program that runs on a PC or handheld computer. In the Internet Protocol environment, each IP endpoint is Ethernet connected. VoIP phones have all of the functions that an ordinary phone handset provides, but Voice over IP phones can also provide additional functions such as the ability to access the web or host collaboration software.

Cisco IP Phones ConsultantsIn contrast to traditional PBX systems, in a Cisco IP communications environment you can perform almost instant relocations, adds, and modifications. You merely take the VoIP handset to its new spot, plug it into an Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All user permissions and configurations are automatically replicated, eliminating the cost and hassle of sending support personnel to rewire connections. Another useful feature is extension mobility, which allows you to log into any Cisco VoIP device and receive your personal phone number and rights.

Cisco offers a broad selection of collaboration phones. Cisco's low-cost SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications phones offering wide-band audio, support for hosted Internet Protocol telephony environments or an IP PBX, easy deployment and secure online provisioning, zero-downtime software upgrades, and web-based set up. The low-end SPA301 is a single-line VoIP phone with no display or speakerphone, a base dialer with one Ethernet port, and a wired handset with no a keypad. The SPA302D, designed exclusively for operation with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a 176 x 220 pixel color display, and a dial pad with speakerphone capability. Cisco's SPA303 is an economical 3-line SIP-based IP phone with two switched ports, a 128x64 mono screen and a speakerphone.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 line IP phones are affordable endpoints with support for both SIP and SPCP signaling protocols, two integral switch ports, speakerphones, Power over Ethernet, and conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 programmable keys. The SPA512G VoIP phone supports four lines, no soft keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and has five soft buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for infrequent-use environments like lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono screen, a 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device with no display and uses a hook switch for call transfer and conferencing.

Cisco's 7800 line of value-priced IP phones are VoIP desktop endpoints featuring backlit mono screens, four programmable buttons, 11 dedicated buttons, an Ethernet switch with Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP signaling protocol. All devices in Cisco's 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared areas and for workers with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only model in the 7800 series to support 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device targeted for administrators, contact center agents, and managers who have heavy voice communications requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color display, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones have a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that includes desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. Cisco's IP Phone 8811 features a backlit mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration SupportCisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for professionals who are mobile within office, warehouse, retail or other environments where management wants portable phones that provide more administrative control, security and durability than is possible with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in environments with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone features a hi-res color screen, a rugged case designed to withstand dropping and IP67 for dust and splash resistance, extended batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver to support wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous work sites. Cisco's 8821-EX also features a shell fabricated out of industry-standard yellow plastics, which makes the 8821-EX easy to locate in a crisis. Learn about Progent's Wireless VoIP Phone integration support.

Cisco 9900 Series VoIP Phones ConsultingCisco's legacy 9900 Series of advanced IP endpoints mix high-quality voice with business-grade color video to deliver a productive multimedia UC experience for knowledge professionals and executives. Both IP phones in this line include an SD VGA color screen, a Bluetooth 2.0 radio to support a broad range of headsets, and a built-in Gigabit Ethernet switch. The Cisco EnergyWise power-save feature is optional and can lower off-hour energy consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Expansion Modules for expanding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi radio for deployment with wireless environments, and four soft-label touchscreen keys to invoke Cisco Unified Communications features. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for expanding customizable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP phone, video, and other converged applications are physically independent from the call-processing and voice-processing infrastructure, and they may reside anywhere within the system. A single network framework provides an open environment for feature-rich applications and serves as a firm foundation for future convergence-based applications. Cisco cooperates with third-party IT industry vendors to provide a wide range of IP phone and video software applications and devices. Cisco also supports the ability to create and manage specialized in-house applications.

UC applications offered by Cisco and supported by Progent's consultants include:

Cisco Jabber
Jabber is a converge media application that provides presence, IM, voice, video, voice messaging, screen sharing, and real-time conferencing capabilities for PCs, Macs, tablets as well as smartphones. Jabber is a rebranding and combination of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with important enhancements to HD video capabilities and desktop sharing, and expanding the collaboration experience to additional platforms and devices. Jabber operates with Unified CM for call management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing.

Since Jabber is based on popular communication standards, it can interoperate with a wide selection of third-party products. For example, Extensible Messaging and Presence Protocol enables Jabber to trade IM and presence information with a variety of XMPP clients including as Adium, Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office programs such as Microsoft Outlook and Microsoft SharePoint. This cross-platform compatibility optimizes productivity by delivering a consistent end-user environment and fully enabling the bring-your-own-device model of computing. Progent offers the expertise of Microsoft-certified Exchange consultants and Microsoft SharePoint programmers who can assist you to use Jabber with Microsoft's powerful collaboration platforms. Progent also offers expertise with iPhone and iPad integration and Android phone integration and management to assist you to enhance the business value of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online meetings for participants using a browser or virtually any PC or mobile computer. Cisco WebEx Meeting Center is delivered as software as a service via Cisco's WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, avoids heavy initial investment, features maximum uptime and world-class security, and provides excellent performance. Important capabilities include support for sharing specific content or your entire screen display with remote attendees in real time, the capability to embed multimedia into presentations including Microsoft PowerPoint and Flash animations, network-based recording plus editing and playback for training and demonstrations, single sign-on and support for Cisco collaboration products such as Jabber and TelePresence, plus strong data protection and encrypted access with strict policy management.

>WebEx Meeting Web Conferencing Consultants

Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile users to start, calendarize, and participate in meetings on Google Android devices, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate online conferences instantly from Microsoft Office, Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Portfolio for In-house Video Conferencing Ecosystems
For medium-size businesses and enterprises who wish to create an on-premises or hybrid in-house/cloud environment for teleconferencing, Cisco offers a selection of Cisco TelePresence platforms that deliver high-quality and standards-based teleconferencing for participants with virtually any endpoint device at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that works in conjunction with Cisco Unified CM to bring multiparty telepresence to unified communications deployments and can expand meetings to incorporate cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how teleconferencing bandwidth and features should be allocated for every individual participant, allowing managers to define the exact service level and experience needed for each user. Cisco TelePresence Content Server records video and presentations for live distribution and on-demand playback.

Cisco Unity Connection and Unity Express for Unified Voicemail
Cisco's Unity Connection, an extension of Cisco Unified CM, is a unified voicemail platform that promotes teamwork by providing flexible set of alternatives for accessing calls and messages within a framework that is easy to deploy and manage. Unity Connection lets you read and manage voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition capabilities for hands-free management and powerful Automated Attendant features such as smart routing for inbound phone calls and custom call-filtering and message-notification settings. The Unity Connection platform runs as a VM that can reside on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses and corporate branch locations with as many as 500 voice mailboxes. Cisco Unity Express allows users to access and manage voicemail via a Cisco Unified IP Phone screen, your web browser, or an email system. Integrated Services Routers for which Unity Express is offered as a network module include Cisco's 1861, 2900, 3800, and 3900 families. Progent offers certified deployment and support services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Cisco CUCM and desktop agent applications such as Cisco Finesse to provide automatic call distribution features that allow an organization to connect customers with the appropriate sales or support person. Unified CCE provides intelligent call routing, computer telephony integration (CTI), multichannel contact management, network-wide call queuing, IVR and consolidated enterprise-wide reporting to simplify the deployment and administration of a modern contact center. Cisco products supporting Unified CCE's client interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX) provides a packaged bundle for building a customer contact center for branch or midmarket systems that handle up to 400 agents. Several packages are offered, plus a selection of special options. Cisco Unified CCX works with Unified Communications Manager and offers smart call distribution, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Unified Contact Center Express comes with Cisco Finesse, a browser-based desktop agent that needs no client-side installation. Special options include call-in-queue, estimated-wait-time announcements, and workforce quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be reached from one number that rings at the same time on their Cisco VoIP Phone and their cell phone. Users can switch live calls between their Cisco VoIP phone and their cell phone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection account. Users can create their own access lists that specify which calls get directed to alternate phones.

Cisco Prime Collaboration Provisioning
Prime Collaboration provides an automated platform for first-time deployments as well as for follow-on moves, additions, changes, and deletions. A user-friendly interface delivers a unified view of a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially speeds up site rollouts and minimizes the time needed for ongoing updates. Prime Collaboration in addition provides advanced analytics that show technology adoption and usage trends, enabling administrators to optimize resources and further lower TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications networks to communicate with public systems and with clients operating beyond the firewall. Cisco's line of gateways deliver UC services for all types of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Communication Gateway
Cisco's Expressway is an advanced converged media gateway that allows organizations to provide colleagues, suppliers, customers, or business partners who are working on different networks, workgroup platforms, or endpoint equipment to connect to Cisco Unified Communication functions. Cisco's Expressway collaboration gateway works in conjunction with a Cisco CM deployment or Cisco BE6000, or can be accessed through the cloud with Cisco HCS to make collaboration more universal. Key capabilities of Expressway are are:

  • Mobile and Off-site Access: Off-site workers who have any Jabber-supported device or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) as well as Transport Layer Security (TLS) and can access all their collaboration workloads (high-definition video, voice, rich content IM, and presence) without requiring the inconvenience starting a VPN. In addition, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home the same as the corporate office.
  • Jabber Guest Support: Expressway is required for enabling the Cisco Jabber Guest, which allows “guests” to communicate with your organization simply and securely via lightweight browser and mobile video calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway offers an advanced, scalable meeting experience that transparently integrates high-quality voice, video, and data sharing to any client, anywhere, on any device.
  • Interoperability: In case your organization currently has non-Cisco video systems, Cisco Expressway can assist you to migrate efficiently to Cisco technology whenever you choose. Cisco Expressway offers video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol environments. Internetworking standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects converged business communications networks to the IP public switched telephone network. In addition to offering session border control, Cisco Unified Border Element (CUBE) provides easy and cost-efficient collaboration beyond the enterprise firewall. Sample collaboration functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response solutions
  • Policy-led evaluation of voice calls
  • B2B teleconferencing over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise routers, including Cisco's ASR 1000 routers, the ISR 4000 line, the ISR G2 Series, and several models of Cisco's 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent offers online or on-premises access to a certified CCIE Collaboration specialist to help you to plan, install, manage and troubleshoot converged communications networks built on Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified engineers have extensive backgrounds with Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Cisco Jabber and Unity Connection, Cisco's teleconferencing technologies, collaboration gateways, tools incorporated into Cisco switches and routers. Progent can also provide expertise with related technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can also assist you to create SIP connectivity solutions that include SIP VoIP phones and video endpoints, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified Communications Manager.

Progent's custom application programmers can build specialized unified communications software that will enable your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can audit your existing network and Internet access infrastructure to determine whether your system is optimized to accommodate high-quality VoIP and high-definition video, help you to select and deploy Cisco hardware and software appropriate for your present needs and future growth strategy, and integrate your Cisco collaborative communications solution with products from other suppliers. Progent's CISSP and ISSAP certified network security and compliance consultants can show you how to create, implement, and validate an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can assist you to configure Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in remote-branch and teleworker environments, and Progent's disaster recovery and business continuity planning consultants can help you develop a viable disaster recovery plan to protect your vital unified communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Unified CM lower than 8.6 and every version of CallManager have arrived at end-of-life. This means Cisco Engineering will cease to enhance, fix, or test this older software. Security patches for this pivotal application will stop, which in certain situations could create compliance or even potential liability issues.

Progent continues to offer premiere consulting and troubleshooting support for outdated versions of Cisco Unified CM and Cisco CallManager, but if you are now using a legacy edition of this critical software your organization should start now to prepare for your upgrade. Progent's Cisco-certified consulting professionals can assist you to migrate non-disruptively to the latest edition of Unified CM and can routinely save customers as much as 50% off consulting costs versus most computer service firms thanks to Progent's documented process and experience in this area. By following best practices, Progent can ensure that your company realizes a fast return on your investment by showing you how to benefit fully from the enhanced feature set, lower management and maintenance expense, more engaging collaboration, and stronger security provided by the current version of Cisco Unified CM.

Progent's upgrade services include return-on-investment assessment, project management, system testing, Cloud integration, configuring endpoint devices from Cisco and other suppliers, smartphone and tablet connectivity, data protection consulting, streamlined management, disaster recovery/business continuity planning, network topology design, training, and ongoing consulting services and technical support. Progent also offers fixed-priced migration service bundles to keep your costs predictable and affordable.

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