Cisco IP Voice Consulting FirmExchanging live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a shrewd means to reduce phone carrier bills to a strategic technology for collaboration and worker productivity. Converged IP communications, once limited to combining Internet-based voice and faxes on a single system to take the place of traditional PBX systems, now incorporates VoIP and video, mobility, chat, real-time presence, collaboration services, and more within a single ecosystem that is easy to manage, extensible, highly secure, resilient, economical, and intuitive.

Cisco is the market leader in supplying solutions required to support the new model of unified communications (UC). Cisco's UC solution adds to the productivity of IT systems by slashing operating expenses; combining rich media functions with familiar software programs to improve user output; facilitating teamwork among workers, partners, and suppliers to save time and improve business results; and simplifying the management of your communications environment.

Cisco's UC technology include these primary product areas:,

  • Call Control Agents for managing calls and sessions
  • Collaboration Phones and Softphones to enhance worker engagement
  • Unified Communications Software Applications for integrated access to presence, chat, voice and video, phone messages, white boarding, and conferencing
  • Communications Gateways for providing connectivity with outside networks and remote users
Progent offers the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist to assist businesses of any size to plan, install, manage, migrate, optimize, move, and repair Cisco UC products so you can realize the greatest strategic value of your communications investment. Progent can deliver world-class consulting for all components of Cisco's UC solutions such as call management tools, IP phones and softphones, and teleconferencing software. Progent in addition offers consulting and support for Cisco's rich media-optimized infrastructure including ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Control Agents - Unified Communications Manager (CallManager)
Cisco Unified Communications Consulting and SupportThe call-processing agent is the core of the Cisco IP telephony portfolio infrastructure and provides the versatility to implement a central call-processing design, a decentralized design, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet products such as VoIP phones, media processing appliances, VoIP gateways, and mixed media applications across the IT environment. Cisco Unified Communications Manager enables additional multimedia services including unified messaging, video conferencing, and group-based customer interaction networks.

The most recent version of Cisco Unified Communications Manager, previously named CallManager, offers a wealth of improvements that expedite ROI by cutting administrative and maintenance costs, increasing worker output, enhancing collaboration, supporting the bring-your-own-device (BYOD) style of working, fortifying security, and allowing optimal use of network resources. Headline new features include automatic dial-plan replication and batch provisioning, streamlined certificate control, extended support for single sign-on for administrators and users, device-independent call recording, on-the-road connectivity without the need for VPN tunneling, a new self-care utility that makes it easy for workers to manage their options for all endpoints, and support for Transport Layer Security for mobile clients.

In cases where you deploy a central Unified Communications Manager cluster to manage voice processing for customers at distributed locations, IT managers can help ensure non-stop call service using Cisco SRST, a Cisco IOS Software image for Cisco routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers basic Cisco UC Manager functions until the link is restored. For information about Progent's consulting support for Cisco routers, see consulting services for Cisco routers.

For small businesses, branch offices, and retail deployments that do not need the complete functionality offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express provides an economical solution that meets the needs of sites with as many as 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco router, smaller organizations can rapidly implement a converged voice/data environment.

Cisco's BE6000 is a line of all-in-one platforms that provide fundamental unified communications features such as routing, IP gateway, premium voice and video, messaging, IM and presence, conferencing, and paging services, enabling any end user to collaborate on any endpoint device from anywhere. All BE6000 systems are delivered preconfigured with a virtualization hypervisor and collaboration applications, making deployment fast and simple and reducing cost of ownership for companies with from 25 to 1000 employees. All BE6000 systems come packaged preinstalled with virtualization and Unified Communications applications. Organizations can instantly enable Unified Communications software applications when their needs grow.

The entry-level BE6000S supports five preselected collaboration applications installed on a single combination ISR router/gateway/virtualized E1600 M2 server device and can handle a maximum capacity of 150 workers and 300 devices. The medium-scale BE6000M supports 4 collaboration application options activated on a virtualized Cisco C220 M4 server and can handle as many as 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes 8 UC application options activated on a virtualized Cisco UCS C220 M4 server platform and has the capacity for as many as 1000 workers, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager and CallManager design, configuration, migration and troubleshooting.

IP Phones: IP Voice and IP Video Phones
A communications endpoint is an end-user instrument, and can be a hardware phone set or a software phone program that runs on a desktop or mobile computer. In the IP environment, every VoIP phone has an Ethernet connection. Voice over IP phones have all of the capabilities that an ordinary phone handset has, but Voice over IP phones can also offer additional features including being able to connect to the web or run productivity-enhancing applications.

Cisco IP Phones HelpUnlike conventional Private Branch Exchange systems, in a Cisco IP communications environment you can perform virtually instantaneous moves, additions, and modifications. You simply move the VoIP phone to your new spot, plug it into an Ethernet jack, and the handset registers itself with Cisco Unified Communications Manager. All client privileges and settings are automatically re-established, doing away with the cost and delay of dispatching support personnel to rewire connections. An additional efficient feature is extension mobility, which enables you to log into any Cisco VoIP device and receive your personal phone number and rights.

Cisco provides a broad range of collaboration phones. Cisco's entry-level SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering high-quality voice, support for hosted IP phone environments or an IP PBX, easy deployment and highly secure remote provisioning, unobtrusive software updates, and web-based configuration. The low-end SPA301 is a single-line IP phone with no display or speakerphone, a base dialer with a single Ethernet connector, and a corded handset without a keypad. The SPA302D, designed exclusively for use with the Cisco SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 pixel color screen, and a dial pad with speakerphone capability. Cisco's SPA303 is an entry-level 3-line SIP-based IP phone with two switched Ethernet ports, a 128x64 mono display and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationCisco's SPA500 line IP phones are low-cost endpoints that support SIP and SPCP call control protocols, two integral switch ports, speakerphones, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G VoIP phone supports four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and features 12 soft keys. The SPA512G has four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports Gigabit Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 color screen, supports five lines, and features five programmable keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for infrequent-use environments like cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line device with no screen and uses a hook switch for transferring a call and joining a conference.

Cisco's 7800 Series of value-priced IP phones are VoIP desktop devices featuring backlit monochrome displays, four programmable keys, 11 dedicated buttons, an Ethernet switch with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series support only the SIP call control protocol. All models in the 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 models, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for shared locations as well as for employees with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an extra-cost handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 series that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrative staff, call center personnel, and managers who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 pixel color screen, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft buttons.

>Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that includes desktop units, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a backlit mono display and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP Phone Integration and Troubleshooting ConsultingCisco's wireless IP phones are industrial-grade Wi-Fi handsets intended for workers who are on the move within campus, warehouse, health-care or other venues where management requires portable phones that offer more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move on-premises workers the advantages of voice over wireless LAN technology in environments with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a hi-res color display, a rugged case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and splash resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth radio to support cordless headsets. The 8821-EX Wireless IP Phone adds spark suppression for potentially combustible environments. The 8821-EX also has a shell made out of industry-standard yellow plastics, which makes the 8821-EX easier to find during an emergency. Learn about Progent's Wireless VoIP Phone integration and troubleshooting support.

Cisco 9900 Series IP Phones ConsultingCisco's legacy 9900 Series of advanced VoIP endpoints integrate high-definition voice with high-resolution color screens to offer a productive collaborative unified communications solution for knowledge professionals, managers, and executives. The two IP phones in this family feature a Standard Definition 24-bit color screen, a Bluetooth transceiver to work with a wide selection of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's EnergyWise function is offered as an option and can cut off-hour power draw by 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Expansion Modules for adding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for deployment with wireless environments, and four soft-label touchscreen keys to invoke Cisco UC features. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and function keys.

Cisco Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP phone, video, and other UC applications are physically separate from the call/voice processing infrastructure, and they may be at any location within the network. A single connectivity framework offers an open environment for powerful business applications and provides a solid foundation for downstream convergence-based applications. Cisco cooperates with third-party technology vendors to provide a broad selection of IP telephony and video applications and products. Cisco also enables the capability to develop and administer specialized in-house programs.

Unified Communications applications offered by Cisco and supported by Progent include:

Cisco Jabber is a converge media application that provides presence, IM, voice, high-definition video, voicemail, screen sharing, and real-time conferencing capabilities for PCs, Apple Macs, iPads and Android tablets plus iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements in the areas of video capabilities and desktop screen sharing, and expanding the team experience to additional operating systems and devices. Jabber operates with Unified CM for call control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Because Cisco Jabber is built around key communication standards, it can communicate with a wide range of third-party products. As an example, Extensible Messaging and Presence Protocol (XMPP) enables Cisco Jabber to exchange instant messaging and presence information with other XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office applications such as Outlook and SharePoint. This extensive platform support optimizes productivity by delivering a consistent user experience and fully enabling the BYOD model of networking. Progent offers the expertise of certified Exchange consultants and Microsoft SharePoint programmers who can assist you to use Jabber with Microsoft's premiere collaboration platforms. Progent also offers expertise with iPhone integration and management and Android smartphone integration to assist you to increase the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web and video conferencing for participants using a browser or virtually any desktop or handheld device. Cisco WebEx Meeting Center is delivered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it easy to deploy and scale, reduces the cost of administration, eliminates heavy initial investment, offers high availability and enterprise-class data protection, and provides excellent performance. Important capabilities include the ability to share discrete content or an whole screen display with online participants in real time, the capability to embed rich media into your presentations including PowerPoint and Flash videos, session and content recording plus editing and playback for training and demonstrations, single sign-on and integration with Cisco collaboration applications like Jabber and TelePresence, plus strong data privacy and encrypted access with tight policy control.

>WebEx Meeting Web Conferencing Consulting Services

Cisco WebEx Meeting Center runs on Windows, Mac, and Linux desktops and notebooks and permits mobile users to launch, schedule, and take part in conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate online conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging applications.

Cisco TelePresence Products for On-premises Video Conferencing Infrastructure
For midsize organizations and larger enterprises who want to build a local or hybrid in-house/cloud environment for teleconferencing, Cisco provides a portfolio of Cisco TelePresence platforms that enable high-quality and standards-based video conferencing for users with almost any endpoint device at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified CM to bring multiparty video, audio and content sharing to unified communications deployments and can extend conferences to support cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how video conferencing resources should be allocated for every individual participant, allowing managers to define the precise service level and user experience required for each user. Cisco TelePresence Content Server collects video conference presentations for live distribution and on-demand viewing.

Cisco's Unity Connection and Unity Express for Unified Voicemail
Cisco's Unity Connection, an integrated extension of Unified CM, is a unified voice messaging system that promotes collaboration by offering flexible set of alternatives for retrieving voice messages within an environment that is easy to deploy and manage. Unity Connection allows you to read and manage voicemail messages from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Connection also provides advanced speech-recognition features for hands-free management and extensive Automated Attendant features that include intelligent routing for inbound phone calls and easily customizable call-screening and message-notification settings. The Unity Connection system runs as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses and corporate satellite locations with up to 500 voice mailboxes. Cisco Unity Express permits users to access and manage voicemail messages via a Cisco Unified IP Phone display, your web browser, or an email client. Cisco routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 2800, 2900, 3800, and 3900 families. Progent can provide certified consulting and troubleshooting services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) works with Cisco CUCM and agent desktop software such as Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to match customers with the right sales or support person. Unified CCE offers smart call distribution, computer telephony integration (CTI), multichannel customer contact management, network-wide call queuing, interactive voice response (IVR) and consolidated company-wide reporting to streamline the creation and management of a modern contact center. Cisco platforms supporting Unified CCE's customer contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (CCX) offers a packaged bundle for building a customer contact center for mid-scale deployments that handle up to 400 agents. Several bundles are available, as well as a selection of special options. Unified CCX integrates with Cisco Unified Communications Manager and offers intelligent call routing, contact interaction management, reporting, interactive voice response, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified CCX comes with Cisco Finesse, a browser-based customizable desktop agent that needs no client installation. Optional advanced features include call-in-queue, expected-wait-time announcements, and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly known as Single Number Reach, allows users to be reached via one phone number that rings simultaneously on their desktop IP Phone and their mobile phone. Users can transfer live conversations between their desktop VoIP phone and their mobile phone seamlessly. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection account. Users can create personal access lists that determine which calls are extended to different phones.

Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated process for initial deployments and for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a single view of a user and the user's services. Prime Collaboration Provisioning significantly speeds up site installations and reduces the effort needed to implement ongoing changes. Prime Collaboration in addition offers advanced analytics that show application adoption and consumption trends, enabling organizations to optimize IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco Unified Communications networks to communicate with public systems and with users operating outside the corporate firewall. Cisco's line of communication gateways provide UC support for a wide variety of gateway and session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gatekeeper that enables companies to provide employees, suppliers, consumers, or partners who are using various outside networks, collaboration applications, or endpoint devices to access to Cisco Unified Communication features. The Expressway integrates with a Cisco Communications Manager system or Cisco BE6000, or can be accessed through the cloud with Cisco HCS to make collaboration more pervasive. Key features of Cisco Expressway are:

  • Mobile and Off-site Access: Off-site workers who have any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on and of Transport Layer Security (TLS) and can access all their Jabber workloads (high-definition video, high-quality voice, rich content instant messaging, and presence) without the extra step of a VPN connection. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without a VPN tunnel, delivering a user experience at home the same as the office.
  • Cisco Jabber Guest Support: Cisco Expressway is critical for supporting the Cisco Jabber Guest, which permits “guests” to communicate with your business simply and securely using streamlined browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway offers an advanced, scalable conferencing environment that transparently integrates voice, HD video, and data sharing to anyone, anywhere, on any device.
  • Interoperability: In case your company currently has non-Cisco video systems, Expressway can assist you to migrate easily to Cisco technology whenever you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 SVC, or Session Initiation Protocol environments. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element
The Cisco Unified Border Element is an enterprise-class session border gateway that interconnects converged business communications systems to the public switched telephone network (PSTN). In addition to offering session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration beyond the corporate firewall. Sample unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of phone calls
  • Business-to-business teleconferencing over SIP
CUBE software is available for licensing on Cisco IOS control software and can be enabled on a broad range of Cisco's enterprise router platforms, which include Cisco's ASR 1000 routers, the ISR 4000, the ISR G2 Series, and high-end models of the 800 fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or on-premises access to a certified CCIE Collaboration specialist to help you to plan, install, manage and troubleshoot unified communications environments supported by Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco consultants have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also provide support for technologies such as Cisco SRST, Cisco Unified Border Element, SIP gateways, CAC, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also help you to build SIP infrastructure environments that include SIP-based IP voice phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via CUCM.

Progent's custom application developers can create specialized unified communications software that will enable your company to integrate the features of Cisco Unified Communications Manager into your company processes for enhanced efficiency. Progent can revue your current network and Internet access architecture to determine whether your system is configured to accommodate business-quality IP voice and HD video, assist you to select and deploy Cisco hardware and software appropriate for your current needs and downstream expansion objectives, and interface your Cisco collaborative communications solution with technology from other suppliers. Progent's CISSP certified network security consultants can show you how to develop, carry out, and test a comprehensive security and compliance plan for your converged communications ecosystem. In addition, Progent can help you to configure Cisco high-availability technologies like Cisco Unified SRST to provide cost-effective call control redundancy in remote-branch and home-office environments, and Progent's disaster recovery planning experts can help you create a viable disaster recovery strategy to protect your business-critical unified communications system.

Unified Communications Manager/CallManager Migration Consulting
Releases of Unified Communications Manager 8.6 earlier than 8.6 and all releases of CallManager have reached end-of-life. This means Cisco Engineering will cease to develop, repair, or test the product software. Security patches for this business-critical product will end, which in certain circumstances may cause regulatory compliance or potential liability issues.

Progent will continue to offer world-class consulting and troubleshooting support for end-of-life versions of Unified CM and CallManager, but in case your company is now running a legacy edition of this critical software your organization should begin immediately to plan your migration. Progent's Cisco-certified consultants can assist your company to upgrade efficiently to the current edition of Cisco Unified Communications Manager and can routinely save customers up to 50% off consulting fees versus competing IT service companies thanks to Progent's documented process and hands-on experience in this area. By adhering to leading practices, Progent can make sure your company gets a fast payback on your IT investment by helping you benefit fully from the new and improved features, lower administrative and support costs, more engaging collaboration, and tighter data protection offered by the current edition of Unified CM.

Progent's migration consulting services include ROI analysis, project management or co-management, system testing and validation, Cloud integration, setting up endpoint devices from Cisco and other vendors, mobile connectivity, security and compliance services, management automation, disaster recovery/business continuity planning, network topology design, training, and continuing consulting and technical support. Progent also offers ultra-affordable migration service bundles to make sure your costs are visible and affordable.

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