Cisco Unified Messaging SupportSending real-time voice and video over IP (VoIP and Video over IP) has advanced from simply being being a shrewd method to reduce phone bills to being a strategic technology for collaboration and worker productivity. Converged IP communications, once restricted to integrating Internet-based voice and faxes on the same network platform to take the place of expensive PBX equipment, today incorporates VoIP and video, mobility, chat, presence, services, and more within a cohesive environment that is manageable, scalable, secure, fault-tolerant, cost-effective, and user friendly.

Cisco is the leader in providing solutions required to support the new paradigm of unified communications (UC). Cisco's unified communications solution adds to the efficiency of IT networks by slashing operating expenses; combining rich media features with popular software applications to increase user output; facilitating collaboration among workers, partners, and vendors to save effort and enhance business outcomes; and streamlining the administration of your communications ecosystem.

Cisco's UC technology include several important product areas:,

  • Call Control Platforms for managing rich media calls and sessions
  • Communications Endpoints to optimize worker productivity
  • UC Applications for easy access to presence, IM, voice and video, voice messages, white boarding, and conferencing
  • Communications Gateways for providing connectivity with outside networks and telecommuters
Progent can provide the remote or on-premises consulting services of a Cisco-certified CCIE specialist who can help organizations of any size to design, deploy, manage, migrate, optimize, relocate, and repair Cisco unified communications products so that you realize the greatest strategic value of your UC investment. Progent can provide advanced consulting for all components of Cisco's unified communications solutions including call processing and control tools, VoIP and softphones, and immersive telepresence software. Progent in addition offers consulting and troubleshooting services for Cisco's realtime media-optimized network infrastructure products such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call and Session Control Agents - Unified Communications Manager (CallManager)
Cisco Unified Communications Consulting and SupportThe call-processing agent is the core of the Cisco IP Communications solution and gives you the versatility to implement a centralized call-processing model, a decentralized design, or a mix of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet telephony devices such as VoIP handsets, media management products, VoIP gateways, and multimedia programs throughout the network. Cisco Unified Communications Manager supports additional voice, video, and data functions including unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The most recent version of Cisco Unified CM, previously named CallManager, includes a wealth of improvements that speed up ROI by lowering administrative and support expenses, increasing user productivity, facilitating collaboration, accommodating the bring-your-own-device (BYOD) style of computing, strengthening data protection, and allowing optimal utilization of network resources. Top innovations include Global Dial Plan Replication (GDPR), simplified certificate control, expanded support for standards-based single sign-on (SSO) for managers and end users, device-independent call recording, on-the-road connectivity without the need for VPN, a new self-provisioning utility that makes it simple for end users to manage their options and preferences for all of their endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you deploy a central Unified Communications Manager cluster to manage voice processing for customers at remote sites, IT managers can help achieve continuous phone service using Cisco SRST, an IOS Software image for routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony in the Cisco router provides core UC Manager functions until the connection is repaired. For information about Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support for Cisco Integrated Services routers.

For small business networks, branch locations, and retail deployments that do not require the complete functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective solution that meets the needs of locations with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco Integrated Services Router (ISR), smaller organizations can rapidly implement a converged voice and data solution.

The Cisco Business Edition 6000 is a family of all-in-one platforms that offer essential collaboration capabilities such as routing, gateway, premium voice and video, messaging, chat and real-time presence, voice and video conferencing, and paging services, enabling any end user to collaborate on any endpoint device from anywhere. All Business Edition 6000 versions are delivered preloaded with virtualization and UC applications software, making deployment quick and simple and reducing cost of ownership for organizations with from 25 to 1000 workers. All versions come packaged preinstalled with virtualization and UC applications software. Organizations can simply activate collaboration applications whenever their requirements evolve.

The office-in-a-box Business Edition 6000S supports five preselected UC applications preloaded on a single integrated ISR router/gateway/virtualized E1600 M2 blade server platform and can handle as many as 150 workers and 300 devices. The medium-scale BE6000M includes 4 UC software application options enabled on a single virtualized C220 M4 server platform and can handle a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes eight UC software application options activated on a single virtualized Cisco UCS C220 M4 server platform and has the capacity for as many as 1000 users, 2500 devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (CUCM or Unified CM) and CallManager planning, integration, migration and technical support.

IP Phones: IP Voice and IP Video Endpoints
A collaboration endpoint is a user device, either a hardware handset or a software phone program on a PC or handheld computer. In the Internet Protocol environment, each VoIP endpoint is Ethernet connected. Voice over IP phones offer all of the functions that a conventional phone handset has, but IP phones can also provide extra functions including being able to connect to the web or run collaboration software.

Cisco VoIP Phones Professional ServicesIn contrast to traditional Private Branch Exchange systems, in a Cisco IP communications environment you can implement almost instantaneous moves, adds, and changes. You merely take the IP phone to your new location, attach it to an Ethernet jack, and the device registers itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and settings are automatically replicated, eliminating the expense and delay of dispatching support personnel to rewire connections. Another helpful capability is extension mobility, which allows you to log into any Cisco IP device and get your own phone extension and privileges.

Cisco offers a broad selection of VoIP hardware endpoints. The entry-level SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications phones offering wide-band audio, compatibility with hosted IP telephony systems or an IP private branch exchange (PBX), easy installation and highly secure online provisioning, in-service software upgrades, and browser-based set up. The value-priced SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer that has a single Ethernet port, and a wired handset with no a keypad. The SPA302D, intended solely for use with Cisco's SPA232D DECT ATA, is a multiple-line cordless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a TFT 176 x 220 color screen, and a keypad with a speakerphone. Cisco's SPA303 is an affordable three-line SIP-based IP phone with two switched Ethernet ports, a 128x64 mono graphical display and a speaker.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 Series VoIP phones are affordable endpoints with support for SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, PoE, and voice conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no LCD display. The SPA502G IP Phone supports a single line and has no soft buttons. The SPA504G VoIP phone supports four lines and has four programmable keys. The SPA508G has eight lines and eight programmable buttons. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 10/100/1000 Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 color screen, supports five lines, and has five soft buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices designed for occasional-use settings like cafeterias, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 mono display, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line endpoint without a display and uses a hook switch for transferring a call or joining a conference.

Cisco's 7800 line of value-priced IP phones are VoIP desktop endpoints with backlit mono displays, four programmable keys, 11 dedicated keys, an integral Ethernet switch with Class 1 PoE, and an integral speakerphone. Cisco's 7800 Series support only the SIP signaling protocol. All devices in the 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for shared locations as well as for workers with infrequent voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only device in the 7800 series to support Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, call center agents, and managers who have significant call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color display, a 1xGb Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-only IP phones that includes desktop units, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. Cisco's IP Phone 8811 features a backlit mono screen and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless IP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are hardened Wi-Fi handsets designed for professionals who are on the move within campus, warehouse, health-care or other venues where management wants user endpoints that provide more control, data security and durability than is achievable with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move on-premises users the benefits of voice over wireless LAN technology in environments that support 802.11x Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a hi-res color screen, a durable shell rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and splash resistance, long-life batteries, a speakerphone, and an integrated Bluetooth transceiver to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous work sites. Cisco's 8821-EX also has a shell fabricated of yellow plastics, which makes the 8821-EX easy to locate in a crisis. Find out about Progent's Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 Series IP Phones Professional ServicesCisco's discontinued 9900 line of advanced VoIP phones mix high-definition voice with high-resolution color video to offer a productive collaborative communications solution for knowledge professionals, managers, and executives. Both models in this line incorporate an SD 24-bit color screen, a Bluetooth 2.0 transceiver to support a wide range of headsets, and a built-in 10/100/1000 Ethernet port. The Cisco Power Save function is optional and can cut off-work power draw by as much as 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for deployment with wireless environments, and 4 soft-label touchscreen keys to invoke Cisco UC functions. The 9971 IP phone allows up to 3 IP Color Key Expansion Modules for adding programmable line and function keys.

Unified Communications Application Software
Within Cisco's Unified Communications platform, IP phone, video, and other converged applications are independent from the call-processing and voice-processing mechanism, and they may reside anywhere within the system. A single connectivity infrastructure provides a versatile platform for feature-rich business applications and provides a firm basis for downstream convergence-based software. Cisco cooperates with third-party technology partners to provide a broad selection of IP voice and video applications and devices. Cisco also enables the capability to create and manage specialized in-house applications.

Collaborative applications available from Cisco and supported by Progent include:

Cisco Jabber
Jabber is a UC client application that provides presence, instant messaging, business-quality voice, video, voice messaging, desktop sharing, and real-time conferencing features for Windows PCs, Macs, Apple and Android tablets and smartphones. Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with important enhancements to HD video capabilities and desktop screen sharing, and expanding the collaboration environment to more platforms and endpoint hardware. Cisco Jabber works with Cisco Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and automated attendant, and WebEX Meeting for online meetings.

Because Cisco Jabber utilizes key communication protocols, it can interoperate with a broad range of third-party platforms. For example, Extensible Messaging and Presence Protocol enables Cisco Jabber users to trade instant messaging and presence data with a variety of XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and SharePoint. This extensive platform compatibility optimizes productivity by delivering a consistent user environment and accommodating the bring-your-own-device paradigm of computing. Progent offers the services of certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can assist you to use Jabber with Microsoft's premiere collaboration products. Progent also offers expertise with iPhone and iPad integration as well as Android phone integration and management to assist you to enhance the business value of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center provides online conferencing for users with a browser or virtually any desktop or mobile device. Cisco WebEx Meeting Center is delivered as SaaS via the Cisco WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of management, eliminates heavy initial expenditures, offers high availability and enterprise-class data protection, and provides consistently high throughput. Key features include the ability to share discrete content or your entire screen display with remote participants in real time, the capability to embed multimedia into presentations including PowerPoint and Flash videos, recording plus playback for training and demonstrations, single sign-on and support for Cisco collaboration applications like Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy management.

WebEx Meeting Center Web Conferencing Consulting Services

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux-powered desktops and permits mobile workers to initiate, calendarize, and attend conferences on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also initiate online meetings with a few clicks from Microsoft Office, Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for On-premises Teleconferencing Ecosystems
For midsize organizations and enterprises who want to create a local or hybrid on-premises/cloud environment for video conferencing, Cisco offers a selection of Cisco TelePresence platforms that enable high-quality teleconferencing for participants with virtually any endpoint device at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified CM to bring multiparty video, audio and content sharing to unified communications environments and can extend meetings to incorporate cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way conferencing bandwidth and features should be allotted for every individual attendee, allowing administrators to define the exact service level and experience needed for every user. Cisco TelePresence Content Server collects video conference presentations for live streaming and video on demand (VOD) viewing.

Cisco Unity Connection and Unity Express for Unified Voicemail and Automated Attendant
Cisco's Unity Connection, an extension of Unified Communications Manager, is a unified voicemail solution that accelerates teamwork by providing a variety of alternatives for retrieving voice messages within a framework that is easy to deploy and manage. Cisco Unity Connection allows you to access and manage your voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated speech-recognition capabilities for hands and eyes free management and extensive Automated Attendant features that include intelligent routing for incoming phone calls and custom call-filtering and message-notification settings. The Cisco Unity Connection platform runs as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can support up to 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to medium businesses (SMBs) and enterprise satellite offices with up to 500 users. Cisco Unity Express permits users to access and manage voicemail messages via a Cisco Unified IP Phone screen, your web browser, or your email client. Cisco routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide comprehensive deployment and troubleshooting services for all Integrated Services Routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) works with Unified Communications Manager and desktop agent applications such as Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the right sales or support person. UCCE offers smart call routing, computer telephony integration (CTI), multiple channel customer contact management, call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to simplify the creation and administration of a modern contact center. Cisco platforms supporting Unified CCE's client interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX) provides an out-of-the-box solution for building a customer contact center for mid-scale deployments that handle up to 400 agents. Multiple packages are offered, plus a variety of special options. Unified CCX integrates closely with Unified CM and offers smart call routing, client interaction management, reporting, IVR, and the ability to manage voice, email, web chat, and social media inquiries. Unified CCX includes Cisco Finesse, a browser-based desktop agent that requires no client-side software setup. Special options include conditional routing, expected-wait-time messages, and workforce quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, allows users to be reached via one phone number that rings simultaneously on their desktop VoIP Phone and their cell phone. Users can transfer live calls between their Cisco VoIP phone and their mobile phone without disruption. Unanswered calls can be transferred to a Cisco Unity or Unity Connection account. Users can create personal access lists that specify which calls are directed to different phones.

Prime Collaboration
Prime Collaboration Provisioning provides an automated process for initial installs as well as for follow-on moves, adds, changes, and deletions. An intuitive interface provides a unified view of a user and the subscriber's services. Cisco Prime Collaboration substantially speeds up site installations and minimizes the time required for ongoing updates. Prime Collaboration in addition provides advanced analytics including application adoption and consumption rates, enabling administrators to optimize IT resources and further lower TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications networks to connect with public systems and with users working beyond the corporate firewall. Cisco's portfolio of gateways deliver UC support for all types of gateway and session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables companies to provide employees, suppliers, consumers, or partners who are using various outside networks, collaboration applications, or endpoint equipment to connect to Unified Communication features. Cisco's Expressway collaboration gateway integrates with a Cisco CM system or Cisco Business Edition 6000 (BE6000), or can be accessed via the cloud with Cisco HCS to make productive collaboration more pervasive. Key features of Expressway are are:

  • Mobile and Off-site Access: Off-site workers who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) and of Transport Layer Security (TLS) and are able to connect to all their collaboration workloads (video, business-quality voice, data IM, and realtime presence) without the extra step of establishing a VPN. In addition, teleworkers have the ability to use their Cisco TelePresence endpoints without a VPN, delivering a user environment at home that is identical to the office.
  • Cisco Jabber Guest Support: Cisco Expressway is integral for enabling the Cisco Jabber Guest, which allows “guests” to interact with your business simply and securely through lightweight web-browser and mobile multimedia phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers an advanced, extensible teleconferencing environment that transparently combines business-quality voice, HD video, and content sharing to any client, at any location, on any device.
  • Interoperability: In case your organization already has non-Cisco video technology, Expressway can assist you to move efficiently to Cisco products when you choose. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Gateway capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border gateway that interconnects converged business communications systems to the public switched telephone network (PSTN). In addition to providing session border control, Cisco Unified Border Element (CUBE) delivers easy and cost-efficient collaboration outside the enterprise firewall. Sample collaboration features supported by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-led evaluation of phone calls
  • Business-to-business telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be deployed on a broad range of Cisco's enterprise-class router platforms, which include ASR 1000 routers, the ISR 4000, the ISR G2 Series, and high-end models of the 800 fixed routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The end-of-life Cisco Unified Communications 500 product line is an early VoIP gateway system for small organizations. UC500 packages provide voice, data, voicemail, automated attendant, IP video, firewall, and wireless capabilities, work with older Cisco VoIP phones, and support public switched telephone network (PSTN) connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a complete unified communications ecosystem

All of UC500 series bundles include a compact switch with 8 Power-over-Ethernet (PoE) interfaces and additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN. Integrated WiFi is an option. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express switches. Each UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system allows 24 to 32 clients and has 8 foreign exchange office interfaces. The Cisco UC560 system supports 48 VoIP clients and 12 FXO ports.

Progent's Cisco-certified VoIP consultants can assist you to maintain your legacy UC500 VoIP gateway or design and carry out an efficient upgrade to a current IP telephony and voicemail system such as the Cisco cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or onsite help from a certified CCIE Collaboration consultant to help your business to design, implement, administer and troubleshoot unified communications networks supported by Cisco Unified Communication technology in a centralized, distributed, or hybrid deployment. Progent's Cisco-certified engineers have in-depth backgrounds integrating Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, UC applications like Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gatekeepers, utilities incorporated into Cisco switches and routers. Progent can also provide expertise with technologies like Cisco SRST, CUBE, SIP gateways, Call Admission Control, IP voice trunks, PSTN, and AVVID. Progent's SIP infrastructure consultants can in addition assist you to build SIP connectivity environments that incorporate SIP IP voice phones and media endpoints, SIP-based CUBE trunks, and SIP management tools via CUCM.

Progent's custom application programmers can create specialized unified communications software that will help your company to incorporate the capabilities of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can evaluate your current network and Internet connectivity architecture to determine whether your system is optimized to accommodate high-quality VoIP and HD video, help you to select and deploy Cisco products appropriate for your current needs and future expansion strategy, and interface your Cisco Unified Communications solution with technology from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can show you how to create, carry out, and test an enterprise-wide security and compliance strategy for your converged communications ecosystem. In addition, Progent can assist you to configure Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control backup in branch office and teleworker sites, and Progent's disaster recovery and business continuity planning experts can help you develop a viable DR/BC strategy to protect your crucial communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Unified CM before 8.6 and all versions of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will no longer enhance, fix, or validate this older software. Security updates for this business-critical product will end, which in some circumstances may cause regulatory compliance or even legal liability problems.

Progent continues to offer premiere consulting and support for outdated editions of Unified Communications Manager and CallManager, but if you are now using an out-of-dated edition of this essential application your organization should begin now to plan your upgrade. Progent's collaboration consultants can help you to upgrade efficiently to the current version of Cisco Unified Communications Manager and can often save clients up to 50% off consulting service costs versus competing IT service firms because of Progent's documented process and hands-on experience in this practice area. By adhering to leading practices, Progent can ensure that your company realizes a quick payback on your investment by showing you how to take full advantage of the enhanced feature set, reduced management and support costs, more productive collaboration capabilities, and tighter security provided by the latest version of Unified CM.

Progent's upgrade consulting services include return-on-investment analysis, project management, system testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and third-party vendors, smartphone and tablet integration, data protection consulting, management automation, business continuity planning, network topology design, training, and continuing consulting services and technical support. Progent also offers ultra-affordable migration service bundles to make sure your costs are visible and under control.

To learn additional details concerning Progent's professional expertise for Cisco networking products, choose a topic:

To ask Progent about engineering assistance for Cisco products, phone 1-800-993-9400 or see Contact Progent.
















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