Exchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a smart technique to cut phone carrier bills to being a required technology for collaboration and productivity. Converged communications, once restricted to combining Internet-based voice and faxes on the same system in order to replace expensive PBX equipment, now encompasses rich media, mobile communications, chat, real-time presence, services, and much more all within a centralized environment that is manageable, extensible, protected, resilient, economical, and user friendly.
Cisco is the market leader in supplying solutions required to support the new paradigm of unified communications (UC). Cisco's unified communications solution enhances the efficiency of information networks by cutting operational costs; combining multiple collaboration features with familiar software applications to improve user output; facilitating teamwork among employees, associates, and suppliers to save effort and enhance business results; and simplifying the administration of your communications environment.
Cisco's Unified Communications solutions include several important product areas:,
Progent can provide the online or on-premises consulting services of a certified CCIE (Collaboration) specialist to help businesses of all sizes to design, configure, manage, upgrade, optimize, relocate, and repair Cisco UC products so you can highest business advantage of your communications system. Progent can deliver expert consulting for every facet of Cisco's unified communications solutions such as call management software, IP phones and softphones, and immersive telepresence software. Progent in addition provides consulting and support for Cisco's realtime media-optimized network infrastructure products such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.
- Call Control Agents for managing rich media calls and sessions
- Communications Phones and Softphones to optimize worker productivity
- UC Applications for simplified access to real-time, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
- IP Gateways for providing connectivity with outside networks and remote users
Call and Session Processing Agents - Unified Communications Manager (CallManager)
The call-processing agent is the centerpiece of the Cisco IP collaboration portfolio infrastructure and gives you the flexibility to implement a central call-processing design, a decentralized design, or a combination of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet telephony products such as IP phones, media management devices, Voice over IP gateways, and multimedia programs across the IT environment. Cisco Unified Communications Manager enables additional mixed media functions such as unified messaging, multimedia conferencing, and group-based customer interaction networks.
The most recent release of Cisco Unified Communications Manager, formerly known as CallManager, offers a wealth of enhancements that speed up ROI by lowering management and maintenance costs, increasing user productivity, facilitating teamwork, supporting the bring-your-own-device model of working, fortifying data protection, and making optimal use of IT infrastructure. Top new features include Global Dial Plan Replication (GDPR), simplified certificate control, expanded support for single sign-on (SSO) for managers and users, hardware-independent call recording, on-the-road access without the need for VPN, a revamped self-care interface that makes it simple for users to install their preferences for all of their devices, and support for Transport Layer Security for mobile clients.
When you deploy a central Unified Communications Manager cluster to control call processing for users at remote locations, administrators can help achieve continuous phone operation using Cisco SRST, a Cisco IOS Software image for routers. If a WAN link fails, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers basic UC Manager functions until the link is returned. For a description of Progent's consulting services for Cisco routers, see consulting and troubleshooting support services for Cisco ISR routers.
For small business networks, branch locations, and retail environments that do not require the full feature set offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a budget-friendly PBX alternative that meets the requirements of locations with up to 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco router, smaller offices can rapidly implement a unified voice/data solution.
The Cisco BE6000 is a line of end-to-end platforms that offer essential collaboration capabilities including routing, IP gateway, premium voice/video, messaging, IM and presence, teleconferencing, and paging support, enabling any end user to connect on any endpoint from anywhere. All Business Edition 6000 systems come preinstalled with a virtualization hypervisor and UC applications, making implementation quick and easy and reducing cost of ownership for companies with as many as 1000 workers. All versions come preconfigured with a virtualization hypervisor and collaboration applications software. Organizations can instantly enable collaboration software applications whenever their requirements grow.
The office-in-a-box Business Edition 6000S includes five fixed unified communications software applications preloaded on a single integrated router/gateway/virtualized blade server platform and can handle up to 150 workers and 300 endpoint devices. The mid-market BE6000M supports four UC application options activated on a virtualized C220 M4 server platform and supports up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 UC software application options activated on a virtualized Cisco UCS C220 M4 server and supports up to 1000 workers, 2500 devices, and 100 contact center agents.
For additional details about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager design, integration, upgrades and technical support.
Cisco IP Phones: VoIP and IP Video Endpoints
A collaboration endpoint is an end-user device, either a hardware phone set or a soft phone application on a desktop or handheld computer. In the Internet Protocol environment, every IP handset or soft phone has an Ethernet connection. IP phones have all of the functions that an analog phone handset provides, but IP phones can also have extra functions including being able to access websites or host collaboration applications.
In contrast to traditional PBX systems, in a Cisco IP phone network you can implement virtually instant moves, additions, and modifications. You simply take the VoIP handset to your new spot, attach it to the Ethernet jack, and the IP phone registers itself with Cisco Unified Communications Manager. All client privileges and configurations are programmatically replicated, eliminating the expense and hassle of dispatching support personnel to rewire connections. Another helpful feature is location independence, which allows you to log into any Cisco VoIP phone and receive your personal phone extension and privileges.
Cisco provides a broad range of collaboration hardware endpoints. The entry-level Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) devices offering wide-band audio, support for hosted IP telephony systems or an IP private branch exchange, easy deployment and safe remote provisioning, in-service software upgrades, and browser-based configuration. The value-priced SPA301 is a one-line IP phone with no screen or speakerphone, a base dialer with one Ethernet port, and a wired handset without a keypad. The SPA302D, designed exclusively for operation with the Cisco SPA232D DECT ATA, is a multiple-line cordless DECT handset that supports 10-lines, a 176 x 220 pixel color screen, and a keypad with speakerphone capability. The SPA303 is an economical three-line SIP-based IP phone with dual switched Ethernet ports, a 128x64 mono display and a speaker.
The SPA500 Series VoIP phones are affordable endpoints with support for SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing capability. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G has eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and features 12 programmable keys. The SPA512G VoIP phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and has five programmable buttons.
Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for occasional-use settings such as lobbies, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a screen and requires a hook switch for transferring a call or joining a conference.
Cisco's 7800 family of economical IP phones are VoIP desktop endpoints with backlit mono displays, four soft keys, 11 fixed-feature keys, an Ethernet port with Power over Ethernet, and a speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations and for workers with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered via an optional handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only unit in the 7800 line to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrators, call center personnel, and managers who have significant call needs.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.
Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. The Cisco IP Phone 8811 features a mono screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.
Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets designed for workers who are on the move within campus, hospitality, health-care or other environments where management requires user endpoints that offer more control, security and durability than is possible with the BYOD style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones provide on-the-move on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in workplaces with 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged case designed for shock resistance and IP67 for dust and moisture resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth 4.0 radio to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for use in potentially combustible work sites. The 8821-EX also has a shell composed out of yellow plastics, which makes the device easier to find during an emergency. Learn about Progent's Wireless IP Phone integration and troubleshooting consulting.
Cisco's legacy 9900 line of powerful VoIP endpoints combine high-definition voice with high-resolution color screens to offer a productive multimedia experience for knowledge professionals and executive management. The two IP phones in the 9900 line feature an SD 640x480 pixel color display, a Bluetooth 2.0 transceiver to work with a broad choice of headsets, and an integrated Gigabit Ethernet switch. The Cisco EnergyWise feature is optional and can lower off-work energy draw by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Expansion Modules for adding programmable line and function keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for connecting to Voice-over-WLAN environments, and 4 customizable touchscreen keys to access Cisco Unified Communications features. The 9971 IP phone allows up to 3 IP Color Key Expansion Modules for adding scalability to customizable line and feature keys.
Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP voice, video, and other converged applications are physically independent from the call/voice processing mechanism, and they may be at any location within the network. A single network framework offers a versatile platform for powerful applications and serves as a firm foundation for downstream convergence-based applications. Cisco works with leading IT industry companies to offer a broad selection of IP phone and IP video software applications and products. Cisco also enables the capability to create and manage customized internal applications.
Unified Communications applications offered by Cisco and supported by Progent's consultants include:
Jabber is a converge media application that provides presence, instant messaging, voice, HD video, voice messaging, desktop sharing, and online conferencing functions for PCs, Macs, iPads and Android tablets as well as smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important improvements in the areas of video features and desktop screen sharing, and extending the collaboration environment to more platforms and devices. Jabber operates with Cisco Unified CM for call control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for conferencing.
Since Jabber is built around popular industry standards, it can communicate with a broad range of third-party products. As an example, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to exchange instant messaging and presence data with various XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office programs such as Outlook and SharePoint. This extensive platform support optimizes productivity by delivering a common user environment and fully enabling the BYOD model of networking. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can assist you to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also offers help with iPhone and iPad integration and Android smartphone and tablet integration to help you to enhance the business value of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video conferencing for participants using a web browser or almost any desktop or handheld computer. Cisco WebEx Meeting Center is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of management, eliminates high up-front expenditures, features maximum uptime and enterprise-class data protection, and provides excellent performance. Important features include support for sharing discrete content or an entire screen with remote attendees in real time, the ability to incorporate multimedia into your presentations including Microsoft PowerPoint and Flash animations, recording plus playback for training, single sign-on and integration with other Cisco collaboration products like Cisco Jabber and TelePresence, plus stringent data protection and encrypted connections with tight policy management.
WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux desktops and allows mobile users to start, calendarize, and attend meetings on Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also launch online meetings instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of instant messaging applications.
Cisco TelePresence Products for On-premises Teleconferencing Infrastructure
For medium-size organizations and larger enterprises who wish to create an in-house or hybrid on-premises/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence products that deliver high-definition teleconferencing for users with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified Communications Manager to deliver multiparty video, audio and content sharing to UC environments and can expand conferences to include cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how teleconferencing resources are allotted for each participant, allowing managers to define the precise service level and user experience required for each user. Cisco TelePresence Content Server collects video and presentations for real-time distribution and video on demand (VOD) viewing.
Cisco's Unity Connection and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Unified CM, is a converged voice messaging platform that promotes productive collaboration by providing flexible set of options for accessing voice messages within an environment that is easy to deploy and manage. Unity Connection lets you read and manage voicemail messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Connection also provides advanced speech-recognition capabilities for hands and eyes free management and extensive Automated Attendant functions such as intelligent routing for incoming phone calls and easily customizable call-screening and message-notification options. The Unity Connection platform operates as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can support up to 20,000 mailboxes on each server.
Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses (SMBs) and enterprise branch offices with up to 500 users. Unity Express allows users to access and manage voicemail using a Cisco IP Phone display, a browser, or an email system. ISR Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent can provide certified deployment and support services for all ISR routers.
Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with Unified Communications Manager and agent desktop software such as Finesse to provide automatic call distribution (ACD) features that allow an organization to match customers with the appropriate sales or service agent. Unified CCE or UCCE features intelligent call distribution, computer telephony integration (CTI), support for multichannel customer contact management, call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to streamline the deployment and management of a large-scale customer contact center. Cisco platforms incorporated in UCCE's customer interaction management ecosystem include Unified IP Phones, Voice, and Cisco network infrastructure.
Unified Contact Center Express (Unified CCX or CCX) provides a packaged bundle for building a customer contact center for branch or midmarket deployments that handle up to 400 agents. Several bundles are available, plus a variety of optional advanced features. Cisco Unified CCX integrates with CUCM and provides smart call routing, client management, reporting, IVR, and the ability to manage voice, email, web chat, and social media inquiries. Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that requires no client-side software setup. Special options include call-in-queue, estimated-wait-time announcements, and productivity optimization with workforce and quality management.
Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly known as Single Number Reach (SNR), allows users to be reached from a single number that rings simultaneously on their Cisco desktop IP Phone and their smartphone. Users can transfer live conversations between their Cisco VoIP phone and their smartphone seamlessly. Calls that are not answered can be transferred to a Unity or Cisco Unity Connection account. Users can create personal access lists that specify which calls get extended to alternate phones.
Cisco Prime Collaboration Provisioning
Prime Collaboration provides an automated platform for initial deployments as well as for “day 2” moves, adds, changes, and deletions. A user-friendly console provides a unified view of a user and the user's services. Prime Collaboration substantially speeds up site installations and reduces the time required to implement ongoing changes. Prime Collaboration in addition offers management analytics including technology adoption and consumption rates, enabling administrators to make more efficient use of resources and further reduce total cost of ownership.
Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications networks to communicate with other systems and with clients working beyond the firewall. Cisco's line of gateways deliver unified communications support for a broad range of gateway and session-border-control deployments.
Communications gateways available from Cisco and supported by Progent include:
Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gatekeeper that allows organizations to allow team members, vendors, customers and prospects, or business partners who are working on different networks, workgroup applications, or endpoint devices to access to Cisco Unified Communication features. The Expressway works with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more pervasive. Key capabilities of Cisco Expressway are:
Cisco Unified Border Element
- Mobile and Off-site Access: Remote workers who have any Jabber-supported desktop or handheld computer or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on plus Transport Layer Security (TLS) and are able to connect to all their collaboration applications (high-definition video, high-quality voice, content instant messaging, and realtime presence) without the inconvenience establishing a VPN. Also, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user environment at home that is identical to the office.
- Jabber Guest Support: Cisco Expressway is integral for supporting Jabber Guest, which makes it possible for “guests” to interact with your business easily and safely via streamlined browser and mobile video phone calls.
- Cisco Cloud Access: Cisco Expressway can function as a gateway that creates a path between onsite Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, extensible conferencing experience that seamlessly combines business-quality voice, video, and content sharing to any client, anywhere, using any endpoint.
- Interoperability: In case your organization currently has third-party video technology, Cisco Expressway can assist you to migrate efficiently to Cisco technology whenever it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 SVC, or SIP environments. Gateway capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 SVC to AVC/H.264.
Cisco Unified Border Element is an advanced session border gateway that interconnects unified communications systems to the IP public switched telephone network (PSTN). Beyond providing session border control, CUBE delivers simple and cost-efficient collaboration beyond the corporate firewall. Important unified communications features enabled by CUBE include:
CUBE software can be licensed on Cisco IOS control software and can be deployed on many of Cisco's enterprise-class routers, which include ASR 1000, the Cisco ISR 4000, the ISR G2, and high-end models of Cisco's 800 fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual application container.
- WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
- Voice and Video recording
- SIP-based Call-center and interactive-voice-response (IVR) solutions
- Policy-based evaluation of voice calls
- Business-to-business immersive telepresence over SIP
Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) product line is a VoIP communications solution for small businesses. UC500 packages provide voice, data, voicemail, auto attendant, video, security, and WiFi capabilities, work with older generation Cisco VoIP endpoints, and support various public switched telephone network (PSTN) interfaces.
Cisco's discontinued UC500 VoIP gateway was the heart of a comprehensive unified communications solution
All of Cisco's UC500 packages include a desktop switch with 8 PoE ports and additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN. Built-in WiFi is an option. VoIP user capacity can be expanded by connecting with Cisco Catalyst Express companion switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 system supports 24 to 32 users and provides 8 foreign exchange office ports. The Cisco UC560 system allows 48 users and 12 foreign exchange office interfaces.
Progent's seasoned VoIP experts can help you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient migration to a modern VoIP solution like Cisco's cloud-managed Business Edition 4000.
How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to plan, implement, administer and repair converged communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified engineers have extensive experience with Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's immersive telepresence technologies, communication gatekeepers, utilities built into Cisco switches and routers. Progent can also provide expertise with technologies like Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration consultants can in addition assist you to build SIP infrastructure solutions that incorporate SIP-based VoIP phones and media phones, SIP-based CUBE trunks, and SIP administration tools via Cisco Unified CM.
Progent's application programmers can create specialized unified communications software that will help your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced efficiency. Progent can evaluate your current network and Internet connectivity infrastructure to make sure your system is configured to support business-quality IP voice and high-definition video, assist you to select and deploy Cisco hardware and software appropriate for your present situation and future expansion plans, and integrate your Cisco collaborative communications products with technology from other vendors. Progent's ISSAP certified data security consultants can assist you to develop, implement, and test a comprehensive security and compliance strategy for your unified communications solution. In addition, Progent can assist you to deploy Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony for cost-effective call control redundancy in remote-branch and teleworker environments, and Progent's disaster recovery and business continuity preparedness consultants can help you create a viable DR/BC plan to protect your crucial communications system.
Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified Communications Manager 8.6 before 8.6 and every release of CallManager have reached end-of-life. Therefore Cisco will no longer develop, fix, or test this older software. Security patches for this pivotal application will end, which in certain circumstances may create regulatory compliance or even legal liability problems.
Progent continues to provide world-class consulting and troubleshooting support for outdated versions of Unified Communications Manager and Cisco CallManager, but if you are now running an out-of-dated edition of this essential software your organization should begin immediately to prepare for your upgrade. Progent's collaboration consultants can assist your company to upgrade non-disruptively to the latest edition of Cisco Unified Communications Manager and can routinely save clients up to 50% off consulting costs compared to competing IT service companies thanks to Progent's documented process and experience in this practice area. By adhering to best practices, Progent can ensure that your company realizes a fast return on your IT investment by helping you take full advantage of the enhanced feature set, lower administrative and maintenance costs, more engaging collaboration, and stronger security provided by the latest edition of Unified CM.
Progent's upgrade consulting services include ROI assessment, project management or co-management, system testing, Cloud integration, setting up endpoint devices from Cisco and other vendors, mobile connectivity, data protection services, management automation, business continuity planning, network topology design, staff and user training, and continuing consulting and troubleshooting. Progent also offers fixed-priced upgrade service bundles to make sure your costs are visible and under control.
To learn additional information about Progent's consulting support for Cisco solutions, choose a subject:
To contact Progent about professional assistance for Cisco technology, call 1-800-993-9400 or go to Contact Progent.