Cisco IP Voice HelpSending live voice and video over Internet Protocol has advanced from simply being being a smart method to save money on phone bills to being a required technology for competitive advantage. Unified IP communications, at one time limited to integrating Internet-based voice and faxes on one platform in order to take the place of traditional PBX systems, today incorporates voice and video, mobile communications, instant messaging, presence, collaboration services, and much more in a single environment that is manageable, scalable, highly secure, fault-tolerant, economical, and user friendly.

Cisco is the market leader in providing the hardware and software infrastructure for supporting the modern paradigm of unified communications (UC). Cisco's UC product line adds to the efficiency of information systems by cutting operating expenses; integrating rich media functions with familiar software programs to increase worker output; facilitating teamwork among workers, associates, and suppliers to save time and improve business results; and streamlining the support of your converged voice and data ecosystem.

Cisco's UC solutions include these important product areas:,

  • Call Control Platforms for controlling rich media calls and sessions
  • IP Phones and Softphones to enhance worker productivity
  • UC Applications for integrated access to real-time, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
  • IP Gateways for interfacing with outside networks and teleworkers
Progent can provide the online or on-premises services of a certified CCIE (Collaboration) specialist to assist businesses of any size to plan, configure, manage, upgrade, optimize, move, and repair Cisco UC products so that you realize the greatest strategic advantage of your communications investment. Progent can provide advanced consulting for all components of Cisco's unified communications solutions including call management tools, VoIP and softphones, and immersive telepresence software. Progent in addition offers consulting and support services for Cisco's rich media-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Processing Software - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultingThe call-processing agent is the core of Cisco's IP collaboration system and gives you the versatility to implement a centralized call-processing model, a decentralized design, or a combination of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet devices such as VoIP handsets, media management devices, Voice over IP gateways, and mixed media programs across the network. Unified Communications Manager enables additional mixed media functions such as unified messaging, video conferencing, and collaborative customer communication networks.

The latest version of Unified Communications Manager, previously branded CallManager, offers a wealth of improvements that expedite ROI by lowering administrative and support costs, increasing worker output, enhancing collaboration, accommodating the bring-your-own-device style of working, strengthening security, and making optimal use of IT infrastructure. Top new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for single sign-on (SSO) for administrators and end users, hardware-independent call recording, on-the-road connectivity with no need for VPN, a revamped self-care utility that makes it simple for end users to select their options and preferences for all of their endpoints, and support for Transport Layer Security for mobile clients.

In cases where you implement a central Unified Communications Manager cluster to control call processing for customers at distributed sites, administrators can help achieve non-stop phone service through Cisco SRST, an IOS Software image for routers. If a Wide Area Network connection breaks, Cisco SRST in the Cisco router offers basic Unified Communications Manager capabilities until the connection is repaired. For a description of Progent's consulting support services for Cisco routers, refer to consulting and troubleshooting services for Cisco routers.

For small businesses, branch locations, and retail deployments that do not need the full functionality available from Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers a cost-effective PBX alternative that meets the needs of locations with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco ISR router, smaller organizations can quickly deploy a converged voice and data solution.

Cisco's BE6000 is a line of complete platforms that offer essential unified communications capabilities including routing, IP gateway, premium voice/video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging services, enabling any end user to connect on any device from any location. All solutions come preinstalled with virtualization and collaboration applications, making deployment quick and simple and reducing operating expenses for companies with from 25 to 1000 workers. All solutions are delivered preconfigured with a virtualization hypervisor and UC applications. You can simply enable Unified Communications software applications as their needs grow.

The office-in-a-box BE6000S supports five standard UC software applications preloaded on a single combination router/gateway/virtualized blade server platform and supports a maximum capacity of 150 users and 300 devices. The mid-market BE6000M includes four collaboration software application options activated on a single virtualized Cisco C220 M4 server and can handle a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The high-end BE6000S includes eight unified communications application options activated on a single virtualized Cisco UCS C220 M4 server platform and supports up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager planning, configuration, migration and technical support.

Cisco IP Phones: IP Voice and IP Media Phones
A collaboration endpoint is a user instrument, and can be a physical phone or a soft phone application that runs on a PC or mobile computer. In the IP world, each VoIP handset or soft phone is Ethernet connected. Voice over IP phones have all of the functions that a conventional phone handset provides, but IP phones often have additional features including the ability to access websites or host productivity-enhancing software.

Cisco VoIP Phones HelpUnlike ordinary PBX technology, in a Cisco IP telephony environment you can perform almost instant moves, additions, and modifications. All you do is take the IP handset to your new spot, attach it to an Ethernet connection, and the device announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are programmatically replicated, doing away with the expense and delay of dispatching support personnel to wiring closets. Another useful capability is location independence, which enables you to log into any Cisco VoIP phone and get your own phone ID and rights.

Cisco provides a wide range of VoIP phones. The entry-level Small Business SPA 300 Series are no-frills IP and DECT screenless or monochrome phones that feature wide-band audio, support for hosted Internet Protocol phone systems or an IP private branch exchange (PBX), easy deployment and safe online provisioning, unobtrusive software upgrades, and browser-based configuration. The low-end SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer that has a single Ethernet connector, and a corded handset without a keypad. The SPA302D, intended solely for use with Cisco's SPA232D Multi-Line DECT ATA, is a multiline wireless DECT handset that offers 10-lines, a 176 x 220 color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an economical 3-line SIP-based IP phone with two switched Ethernet ports, a 128x64 mono screen and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesThe SPA500 family IP phones are low-cost endpoints with support for both SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing support. Most models have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no hi-res display. The SPA502G has a single line and has no programmable buttons. The SPA504G has four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G IP Phone supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no soft buttons and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color screen, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for infrequent-use environments such as lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit screen, an integrated Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a display and uses a hook switch for call transfer and conferencing.

Cisco's 7800 line of value-priced IP phones are VoIP desktop devices with backlit mono screens, four programmable keys, 11 dedicated buttons, an integral Ethernet switch with Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All models in the 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common locations as well as for employees with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only device in the 7800 line that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrative staff, contact center agents, and managers who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color screen, a Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a line of SIP-only IP phones that features desktop devices, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 includes a monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration and Troubleshooting ConsultingCisco's wireless VoIP phones are hardened Wi-Fi devices intended for professionals who are on the move within campus, hospitality, retail or other venues where IT management requires portable phones that provide more control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises users the benefits of voice over wireless LAN technology in workplaces that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a 2.4 inch color display, a durable case rated Mil-SPEC 810G to withstand dropping and IP67 for particulate and moisture resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth transceiver to support cordless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous work sites. The 8821-EX also has a shell made of industry-standard yellow plastics, which makes the device easy to locate the event of an emergency. Find out about Progent's Cisco Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 Series Voice over IP Phones Consulting FirmCisco's legacy 9900 Series of high-performance IP endpoints integrate high-quality voice with high-resolution color video to provide a rich multimedia communications solution for knowledge professionals, managers, and executives. The two IP phones in this family have an SD VGA color display, a Bluetooth transceiver to support a wide choice of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's EnergyWise power-save function is optional and can lower off-hour energy draw by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for adding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi radio for connecting to wireless environments, and four programmable touchscreen keys to access Cisco Unified Communications features. The 9971 IP phone supports up to 3 IP Expansion Modules for adding programmable line and feature keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, video, and other converged applications are independent from the call- and voice-processing mechanism, and they may be anywhere within the system. A single network framework offers an open environment for powerful applications and acts as a solid basis for downstream convergence-based software. Cisco cooperates with third-party technology partners to offer a broad selection of IP voice and video applications and devices. Cisco also supports the capability to create and manage specialized internal programs.

Unified Communications application software available from Cisco and supported by Progent's consultants include:

Jabber is a converge media client application that supports presence, instant messaging, business-quality voice, high-definition video, voice messaging, desktop sharing, and real-time conferencing features for PCs, Apple Macs, Apple and Android tablets plus iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with important improvements in the areas of HD video features and desktop sharing, and extending the team environment to additional operating systems and devices. Jabber operates in conjunction with Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for conferencing.

Since Jabber is built around key industry standards, it can communicate with a wide selection of non-Cisco products. As an example, Extensible Messaging and Presence Protocol (XMPP) allows Jabber users to trade IM and presence information with various XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber features can be accessed from Microsoft Office programs including Outlook and SharePoint. This cross-platform support maximizes output by delivering a consistent user experience and accommodating the bring-your-own-device paradigm of networking. Progent can provide the assistance of certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can help you to take advantage of Jabber with Microsoft's popular collaboration products. Progent also offers expertise with iPhone and iPad integration and Android smartphone integration to help you to increase the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online meetings for users with a browser or virtually any desktop or mobile device. WebEx Meeting Center is offered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it easy to deploy and scale, streamlines administration, eliminates heavy initial investment, features maximum uptime and world-class data protection, and delivers fast performance. Key features include support for sharing discrete content or your entire screen display with online attendees in real time, the ability to add rich media into your presentations including Microsoft PowerPoint and Flash animations, recording plus editing and playback for future reference and training, single sign-on (SSO) and integration with Cisco collaboration applications like Cisco Jabber and TelePresence, plus stringent data privacy and encrypted access with strict policy control.

>WebEx Web Conferencing Consulting Services

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux-powered PCs and permits mobile workers to initiate, calendarize, and attend meetings on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch online conferences with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a variety of IM solutions.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For medium-size businesses and enterprises who want to create an on-premises or hybrid local/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-definition teleconferencing for attendees with almost any endpoint device at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to deliver multiparty telepresence to converged deployments and can extend conferences to include cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way conferencing resources should be rationed for each participant, enabling managers to specify the precise service level and experience needed for each user. Cisco TelePresence Content Server collects video conference presentations for real-time distribution as well as video on demand (VOD) viewing.

Cisco's Unity Connection and Unity Express for Unified Voicemail
The Cisco Unity Connection, an extension of Cisco Unified CM, is a unified voice messaging solution that facilitates collaboration by offering flexible set of options for retrieving calls and messages within a framework that is easy to deploy and manage. Unity Connection lets you access and manage your voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Unity Connection also offers advanced speech-recognition capabilities for hands-free operation and extensive Automated Attendant features such as intelligent routing for incoming calls and custom call-screening and message-alert settings. The Cisco Unity Connection platform operates as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade and can accommodate up to 20,000 mailboxes on each server.

Cisco Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response, and greeting services for small to mid-size businesses (SMBs) and enterprise branch offices with up to 500 voice mailboxes. Unity Express allows users to access and manage voicemail using a Cisco Unified IP Phone screen, your web browser, or an email client. ISR Routers for which Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent can provide comprehensive consulting and troubleshooting services for Cisco routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) works with Cisco Unified Communications Manager and agent desktop apps like Cisco Finesse to provide automatic call distribution features that allow an organization to connect customers with the appropriate sales or service agent. Unified CCE or UCCE features smart call routing, computer telephony integration (CTI), multichannel contact management, network call queuing, IVR and advanced enterprise-wide reporting to streamline the creation and management of a modern customer contact center. Cisco products incorporated in UCCE's client interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX) offers a packaged solution for building a customer contact center for mid-scale deployments that handle as many as 400 agents. Several packages are available, plus a variety of optional advanced features. Unified CCX integrates closely with Cisco Unified CM and provides intelligent call routing, contact management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Unified CCX comes with Finesse, a browser-based desktop agent that needs no client installation. Optional advanced features include call-in-queue, projected-wait-time announcements, and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be called from a single number that rings at the same time on their Cisco IP Phone and their cell phone. Users can transfer active conversations between their Cisco VoIP phone and their smartphone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls get directed to alternate phones.

Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning offers an automated process for first-time deployments and for “day 2” moves, adds, changes, and deletions. An intuitive interface provides a single view of a subscriber and the subscriber's services. Prime Collaboration significantly speeds up site rollouts and minimizes the effort required for ongoing updates. Prime Collaboration in addition provides advanced analytics that show application adoption and usage rates, enabling administrators to optimize resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways allow Cisco Unified Communications environments to connect with other networks and with clients operating beyond the firewall. Cisco's line of gateways provide unified communications services for a wide variety of gateway and session-border-control applications.

Communications gateways available from Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that allows companies to allow team members, suppliers, consumers, or partners who are working on various outside network environments, collaboration applications, or endpoint devices to access to Cisco Unified Communication functions. Cisco's Expressway collaboration gateway works in conjunction with a Cisco Communications Manager deployment or Cisco BE6000, or can be run via the cloud with Cisco HCS to make collaboration more universal. Key capabilities of Expressway are include:

  • Mobile and Off-site Access: Remote workers who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) and of TLS security and are able to connect to all their Jabber workloads (high-definition video, business-quality voice, content IM, and presence) without requiring the extra step of establishing a VPN. In addition, teleworkers have the ability to use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home that is identical to the corporate office.
  • Cisco Jabber Guest Support: Expressway is integral for enabling the Cisco Jabber Guest, which permits “guests” to communicate with your business simply and safely through lightweight browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or third-party systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver an advanced, scalable meeting experience that seamlessly integrates voice, video, and data sharing to anyone, anywhere, on any device.
  • Interoperability: If your organization currently has non-Cisco video systems, Expressway can help you to migrate efficiently to Cisco products when it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 SVC, or Session Initiation Protocol systems. Internetworking capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 SVC to AVC/H.264.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is a collaboration edge session border gateway that interconnects unified communications systems to the public switched telephone network. In addition to offering session border control, Cisco Unified Border Element (CUBE) delivers easy and affordable collaboration beyond the firewall. Sample collaboration functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio for high-capacity SIP-based conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response applications
  • Policy-based security evaluation of voice calls
  • B2B immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be run on many of Cisco's enterprise router platforms, which include Cisco's ASR 1000, the ISR 4000 line, the ISR G2, and high-end models of Cisco's 800 Series fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to assist your business to design, implement, manage and repair converged communications environments built on Cisco Unified Communication products in a centralized, cloud-based, or hybrid environment. Progent's Cisco consultants have extensive backgrounds integrating Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gatekeepers, utilities built into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 and SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can also assist you to build SIP infrastructure solutions that include SIP IP voice phones and media phones, SIP trunks, and SIP administration tools via Cisco Unified Communications Manager.

Progent's application programmers can create specialized IP telephony applications that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can audit your current network and Internet connectivity infrastructure to determine whether your system is optimized to support high-quality VoIP and high-definition video, help you to choose and integrate Cisco products appropriate for your present needs and future expansion goals, and integrate your Cisco Unified Communications products with products from other suppliers. Progent's CISSP certified data security consultants can show you how to develop, deploy, and test a comprehensive security plan for your converged communications solution. Also, Progent can help your organization to deploy Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control backup in remote-branch and teleworker sites, and Progent's disaster recovery planning experts can help you develop a sensible DR/BC plan to protect your vital unified communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified CM earlier than 8.6 and all versions of CallManager have reached end-of-life. Therefore Cisco will cease to enhance, fix, or test this older software. Security patches for this business-critical product will stop, which in certain circumstances could create compliance or potential liability problems.

Progent will continue to provide expert consulting and support for outdated editions of Cisco Unified CM and CallManager, but in case your company is now running an out-of-dated edition of this pivotal application your organization should start now to prepare for your upgrade. Progent's Cisco-certified consulting professionals can help you to upgrade efficiently to the latest version of Unified CM and can often save customers as much as 50% off consulting service expense versus competing computer service firms because of Progent's documented process and experience in this area. By adhering to leading practices, Progent can ensure that your organization gets a quick payback on your IT investment by showing you how to take full advantage of the new and improved features, lower administrative and maintenance costs, more engaging collaboration capabilities, and tighter data protection provided by the newest edition of Unified Communications Manager.

Progent's migration services include return-on-investment analysis, project management or co-management, system testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and third-party suppliers, smartphone and tablet connectivity, data protection services, streamlined management, disaster recovery planning, network infrastructure design, training for IT staff and end users, and ongoing consulting and technical support. Progent also offers ultra-affordable migration service bundles to make sure your costs are predictable and affordable.

To find out more details concerning Progent's consulting help for Cisco solutions, choose a subject:

To ask Progent about professional support for Cisco products, phone 1-800-993-9400 or refer to Contact Progent.

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