Cisco VoIP ConsultingExchanging live voice and video over Internet Protocol has advanced from simply being being a shrewd technique to cut phone carrier bills to being a required tool for competitive advantage. Unified communications, once restricted to combining Internet-based voice and faxes on one platform in order to take the place of traditional PBX systems, now includes VoIP and video, mobility, IM, real-time presence, services, and much more all within a single ecosystem that is manageable, extensible, protected, fault-tolerant, cost-effective, and user friendly.

Cisco is the global leader in supplying solutions for supporting the new model of unified communications (UC). Cisco's UC architecture enhances the productivity of IT networks by cutting operating expenses; integrating rich media functions with popular software programs to increase worker output; supporting teamwork among employees, partners, and suppliers to save effort and improve business results; and simplifying the management of your converged voice and data environment.

Cisco's UC solutions address these main product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • Communications Endpoints to enhance worker engagement
  • Unified Communications Software Applications for easy access to real-time, chat, voice and video, voice messages, white boarding, and conferencing
  • IP Gateways for connecting to public networks and telecommuters
Progent offers the remote or onsite services of a Cisco-certified CCIE (Collaboration) expert who can assist businesses of all sizes to plan, configure, administer, upgrade, expand, move, and troubleshoot Cisco unified communications products so you can maximize the business advantage of your UC investment. Progent can deliver world-class support for all components of Cisco's unified communications solutions such as call management tools, VoIP and softphones, and immersive telepresence platforms. Progent in addition offers consulting and troubleshooting services for Cisco's rich media-optimized network infrastructure products including ISR routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultantsThe call-processing agent is the heart of Cisco's IP collaboration infrastructure and provides the versatility to implement a central call-processing design, a decentralized model, or a mix of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet devices such as VoIP phones, media management devices, Voice over IP gateways, and mixed media programs throughout the network. Cisco Unified Communications Manager supports extra voice, video, and data services including unified messaging, video conferencing, and collaborative customer communication networks.

The latest release of Cisco Unified CM, previously named CallManager, offers a variety of enhancements that accelerate your return on investment by cutting administrative and support costs, increasing worker productivity, facilitating teamwork, supporting the bring-your-own-device (BYOD) style of computing, fortifying data protection, and allowing optimal use of IT resources. Top innovations include automatic dial-plan replication and batch provisioning, streamlined certificate control, expanded support for standards-based single sign-on (SSO) for managers and users, device-agnostic call recording, on-the-road access without the need for VPN, a new self-care utility that makes it simple for end users to set their preferences for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you implement a centralized Unified Communications Manager cluster to manage call processing for users at distributed sites, administrators can help ensure continuous call service using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a WAN connection fails, Cisco SRST incorporated in the router offers basic UC Manager services until the connection is restored. To learn about Progent's consulting services for Cisco routers, see consulting and troubleshooting services for Cisco ISR routers.

For small businesses, branch locations, and retail deployments that do not require the complete feature set offered by Unified CM, Unified Communications Manager Express, formerly named CallManager Express provides a budget-friendly solution that handles the requirements of locations with as many as 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco router, smaller offices can rapidly set up a converged voice and data environment.

Cisco's Business Edition 6000 is a family of complete solutions that provide fundamental unified communications features such as routing, gateway, high definition voice/video, messaging, instant messaging and presence, conferencing, and paging services, enabling any end user to collaborate on any endpoint from anywhere. All solutions come packaged preconfigured with a virtualization hypervisor and Unified Communications applications software, making deployment quick and easy and cutting operating expenses for companies with up to 1000 workers. All BE6000 systems come preinstalled with virtualization and UC applications software. You can instantly activate UC software applications whenever their requirements grow.

The entry-level BE6000S supports five preselected UC applications preloaded on one integrated router/IP gateway/virtualized blade server device and supports as many as 150 users and 300 devices. The medium-scale Business Edition 6000M supports four UC software application options enabled on a single virtualized C220 M4 server platform and can handle a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes 8 UC software application options activated on a virtualized C220 M4 server and has the ability to support up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager, visit Unified Communications Manager and Cisco CallManager design, integration, migration and troubleshooting.

IP Phones: IP Voice and IP Video Endpoints
A collaboration endpoint is an end-user instrument, either a hardware phone or a soft phone application on a PC or mobile computer. In the Internet Protocol environment, every VoIP handset or soft phone has an Ethernet connection. VoIP phones offer all of the functions that a conventional phone provides, but IP phones can also provide additional functions including being able to access the web or host collaboration software.

Cisco IP Phones ConsultantsUnlike conventional Private Branch Exchange technology, in a Cisco IP telephony environment you can perform almost instant relocations, adds, and changes. You simply move the IP handset to its new spot, attach it to an Ethernet jack, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and settings are automatically replicated, doing away with the expense and hassle of sending support personnel to rewire connections. An additional useful feature is extension mobility, which allows you to sign into any Cisco IP phone and get your personal phone number and privileges.

Cisco offers a wide range of collaboration handsets. Cisco's entry-level SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices offering wide-band voice, support for hosted Internet Protocol telephony systems or an IP private branch exchange, simple installation and highly secure online installation, zero-downtime software updates, and browser-based configuration. The low-end SPA301 is a single-line IP endpoint with no display or speakerphone, a base dialer with a single Ethernet connector, and a wired handset with no keys. The SPA302D, designed solely for use with the Cisco SPA232D DECT ATA, is a multiple-line cordless DECT IP phone that offers 10-lines, a 176 x 220 color screen, and a keypad with speakerphone capability. Cisco's SPA303 is an affordable three-line IP phone with two Ethernet ports, a 128x64 monochrome display and a speaker.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 Series VoIP phones are affordable endpoints with support for both SIP and SPCP call control protocols, two switch ports, speakerphones, PoE, and conferencing support. Most models have a 128 x 64 pixel mono screen display, The SPA501G VoIP phone supports eight lines and has eight programmable keys but no LCD display. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four soft buttons. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and has five soft buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice devices designed for infrequent-use settings like lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint without a display and requires a hook switch for transferring a call and joining a conference.

Cisco's 7800 Series of economical IP phones are VoIP devices with backlit monochrome screens, four soft buttons, 11 fixed-feature keys, an integral Ethernet switch with Power over Ethernet, and a speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in Cisco's 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common areas as well as for workers with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 family to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrators, contact center personnel, and managers who have heavy call needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color display, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop devices, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. The Cisco IP Phone 8811 includes a mono display and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration ConsultantsCisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are mobile within office, warehouse, retail or other venues where management wants portable phones that offer more administrative control, data security and durability than is possible with the Bring-Your-Own-Device style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite users the advantages of voice over wireless LAN (VoWLAN) technology in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color display, a rugged case designed to withstand dropping and compliant with IP67 for dust and splash resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 radio for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible work sites. The 8821-EX also features a shell composed out of yellow plastics, which makes it easy to find during a crisis. Find out about Progent's Cisco Wireless VoIP Phone integration and troubleshooting support.

Cisco 9900 Series IP Phones HelpCisco's legacy 9900 family of powerful VoIP phones combine high-definition voice with high-resolution color displays to deliver a productive collaborative communications solution for managers and executives. Both models in the 9900 family incorporate an SD 640x480 pixel color display, a Bluetooth 2.0 transceiver to work with a broad choice of headsets, and a built-in 1 GE Ethernet switch. Cisco's EnergyWise power-save feature is optional and can lower off-work energy use by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for adding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for connecting to voice-over-wireless LAN networks, and four programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 IP Expansion Modules for adding programmable line and function keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications architecture, IP voice, video, and other UC applications are independent from the call-processing and voice-processing mechanism, and they may reside at any location within the network. A single connectivity infrastructure offers an open environment for powerful applications and acts as a firm foundation for downstream convergence-based applications. Cisco cooperates with leading technology partners to provide a broad range of IP phone and video applications and devices. Cisco also supports the ability to create and administer customized in-house programs.

Unified Communications application software offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a unified communications application that provides presence, instant messaging, voice, video, voice messaging, screen sharing, and real-time conferencing capabilities for Windows PCs, Apple Macs, tablets as well as iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important enhancements to HD video capabilities and desktop screen sharing, and expanding the team environment to more platforms and endpoint hardware. Cisco Jabber operates in conjunction with Unified CM for call and session management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and automated attendant, and WebEX Meeting for conferencing and online meetings.

Because Jabber is based on popular industry protocols, it can interoperate with a broad range of third-party products. For instance, Extensible Messaging and Presence Protocol enables Cisco Jabber users to exchange IM and presence information with various XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This cross-platform support maximizes productivity by providing a common user experience and fully enabling the bring-your-own-device model of networking. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can assist you to integrate Jabber with Microsoft's powerful collaboration platforms. Progent also can provide help with iPhone integration as well as Google Android smartphone integration and management to help you to enhance the productivity of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online meetings for users with a browser or virtually any PC or mobile computer. Cisco WebEx Meeting Center is offered as software as a service via the Cisco WebEx Cloud. This makes it easy to roll out and scale, streamlines administration, avoids heavy initial expenditures, features high availability and world-class security, and provides excellent throughput. Important capabilities include support for sharing specific content or your entire screen display with online participants in real time, the capability to embed rich media into your presentations including Microsoft PowerPoint and Flash animations, network-based recording plus editing and playback for training, single sign-on (SSO) and support for other Cisco collaboration applications such as Jabber and TelePresence, plus stringent data privacy and encrypted access with tight policy management.

>WebEx Meeting Center Online Conferencing Consultants

Cisco WebEx Meeting Center runs on Microsoft Windows, Mac, and Linux-powered PCs and allows mobile workers to launch, calendarize, and attend meetings on Google Android devices, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate web conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of IM solutions.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For midsize organizations and enterprises who want to build an on-premises or hybrid on-premises/cloud environment for video conferencing, Cisco offers a selection of Cisco TelePresence platforms that enable high-definition video conferencing for attendees with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to UC deployments and can expand conferences to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of the way conferencing bandwidth and features should be allocated for every individual attendee, enabling administrators to specify the precise service level and experience needed for each user. Cisco TelePresence Content Server collects video conference presentations for real-time distribution and on-demand playback.

Cisco's Unity Connection and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a unified voicemail platform that facilitates collaboration by offering flexible set of alternatives for retrieving calls and messages within an environment that is easy to deploy and administer. Cisco Unity Connection lets you read and manage your voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers sophisticated voice-recognition features for hands and eyes free operation and extensive Automated Attendant capabilities that include smart routing for inbound phone calls and custom call-screening and message-notification options. The Cisco Unity Connection platform runs as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco SRE 910 router service module and can support up to 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and corporate branch offices with up to 500 voice mailboxes. Cisco Unity Express allows users to manage voicemail via a Cisco Unified IP Phone display, a browser, or an email client. Integrated Services Routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent offers comprehensive consulting and troubleshooting services for ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates with Cisco CUCM and agent desktop apps like Cisco Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to connect customers with the proper salesperson or service representative. Unified CCE or UCCE offers intelligent call distribution, computer telephony integration, multiple channel contact management, network call queuing, interactive voice response and advanced company-wide reporting to streamline the creation and management of a large-scale customer contact center. Cisco products supporting Unified CCE's customer interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box bundle for creating a customer interaction management center for branch or midmarket systems that support as many as 400 agents. Several bundles are offered, plus a selection of optional advanced features. Unified CCX integrates with Cisco Unified Communications Manager and provides intelligent call distribution, client interaction management, integrated reporting, IVR, and the ability to manage voice, email, chat, and social media requests. Unified CCX includes Finesse, a browser-based desktop agent that needs no client-side software setup. Special options include call-in-queue, estimated-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, makes it possible for users to be reached via one phone number that rings simultaneously on their desktop VoIP Phone and their cell phone. Users can switch active calls between their Cisco IP phone and their cell phone without disruption. Unanswered calls can be transferred to a Unity or Unity Connection account. Users can create personal access lists that determine which calls get directed to alternate phones.

Prime Collaboration
Cisco Prime Collaboration offers an automated platform for first-time deployments as well as for follow-on moves, adds, changes, and deletions. An intuitive interface delivers a single view of a user and the user's services. Prime Collaboration Provisioning substantially speeds up company-wide installations and reduces the time needed for future updates. Prime Collaboration also provides advanced analytics that show technology adoption and consumption trends, allowing organizations to optimize resources and further reduce TCO.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco Unified Communications environments to connect with public networks and with users working outside the corporate firewall. Cisco's portfolio of communication gateways provide UC support for a broad range of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables companies to allow workers, vendors, customers and prospects, or partners who are working on different network environments, workgroup platforms, or endpoint devices to connect to Cisco Unified Communication features. The Expressway works with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more universal. Important features of Expressway are include:

  • Mobile and Off-site Access: Remote workers with any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on as well as TLS security and can connect to all their collaboration workloads (video, business-quality voice, content instant messaging, and realtime presence) without the inconvenience starting a VPN connection. In addition, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user experience at home the same as the corporate office.
  • Cisco Jabber Guest Support: Expressway is critical for supporting the Cisco Jabber Guest, which permits “guests” to interact with your business easily and securely via streamlined browser and mobile video calls.
  • Cisco Cloud Access: Expressway can act as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway deliver a world-class, extensible teleconferencing environment that transparently integrates high-quality voice, high-definition video, and data sharing to any client, at any location, on any device.
  • Interoperability: If your company currently has third-party video systems, Cisco Expressway can assist you to migrate easily to Cisco technology when it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding, or SIP environments. Gateway capabilities allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 SVC to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border gateway that interconnects converged business communications systems to the PSTN. Beyond offering session border control, Cisco Unified Border Element (CUBE) provides simple and affordable collaboration outside the enterprise firewall. Sample collaboration functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR applications
  • Policy-led evaluation of voice calls
  • Business-to-business telepresence over SIP
CUBE software can be licensed on Cisco IOS control software and can be enabled on a broad range of Cisco's enterprise routers, including Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 line, the ISR G2 Series, and high-end models of the 800 fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual container.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers online or onsite help from a certified CCIE Collaboration consultant to help you to design, install, administer and repair converged communications networks based on Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco engineers have extensive backgrounds with Cisco Unified Communications Manager and CallManager, IP voice and video phones and other endpoints, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing products, collaboration gateways, tools built into Cisco Catalyst switches and routers. Progent can also provide support for technologies such as Cisco SRST, Cisco Unified Border Element, H.323 gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can also assist you to create SIP infrastructure environments that incorporate SIP-based IP voice phones and video phones, SIP trunks, SIP conferencing and SIP management tools with Cisco Unified CM.

Progent's custom application programmers can create specialized IP telephony software that will enable your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company processes for increased efficiency. Progent can analyze your current network and Internet connectivity infrastructure to determine whether your system is configured to accommodate high-quality Voice over IP and high-definition video, help you to choose and integrate Cisco hardware and software appropriate for your current situation and downstream expansion objectives, and integrate your Cisco Unified Communications solution with technology from other vendors. Progent's ISSAP certified information security consultants can assist you to create, implement, and test an enterprise-wide security plan for your unified communications ecosystem. Also, Progent can assist your organization to deploy Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in branch office and telecommuter environments, and Progent's disaster recovery and business continuity planning experts can help you develop a sensible DR/BC strategy to protect your business-critical communications environment.

Unified Communications Manager/CallManager Migration Services
Releases of Cisco Unified CM lower than 8.6 and every version of CallManager have reached end-of-life. Therefore Cisco will no longer enhance, fix, or validate the product software. Security updates for this business-critical product will end, which in certain situations may cause compliance or potential liability problems.

Progent continues to offer comprehensive support services for outdated releases of Unified Communications Manager and Cisco CallManager, but if your business is still running a legacy edition of this essential software you should begin now to prepare for your upgrade. Progent's Cisco-certified consultants can help your company to migrate smoothly to the current release of Unified Communications Manager and can typically save clients as much as 50% off consulting service costs compared to most computer service firms because of Progent's documented procedures and experience in this practice area. By adhering to best practices, Progent can ensure that your business sees a fast return on your investment by helping you take full advantage of the new and improved features, lower management and support costs, more engaging collaboration capabilities, and tighter data protection offered by the newest release of Unified Communications Manager.

Progent's upgrade consulting services include return-on-investment analysis, project management, system testing and validation, Cloud connectivity, setting up endpoint devices from Cisco and third-party providers, mobile connectivity, data protection consulting, management automation, disaster recovery planning, network infrastructure design, training, and ongoing consulting services and troubleshooting. Progent also offers fixed-priced migration service bundles to make sure your costs are visible and affordable.

To find out more information about Progent's consulting expertise for Cisco technology, select a subject:

If you wish to get in touch with Progent about engineering expertise for Cisco networking, call 1-800-993-9400 or see Contact Progent.

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