Exchanging live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a shrewd method to reduce phone bills to a required technology for competitive advantage. Unified communications, at one time limited to managing Internet-based voice calls and faxing on one platform in order to replace traditional PBX systems, now encompasses rich media, mobility, IM, real-time presence, services, and more all in a centralized ecosystem that is easy to manage, extensible, highly secure, resilient, economical, and user friendly.
Cisco is the global leader in supplying the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's unified communications product line enhances the efficiency of information networks by slashing operational expenses; combining multiple collaboration features with familiar software applications to improve user output; supporting collaboration among workers, associates, and suppliers to save time and improve business outcomes; and simplifying the support of your communications infrastructure.
Cisco's UC technology cover several primary product categories:,
Progent offers the online or on-premises consulting services of a certified CCIE expert to help organizations of all sizes to design, configure, manage, migrate, expand, move, and repair Cisco UC products so you can maximize the competitive value of your UC investment. Progent offers expert support for all components of Cisco's unified communications solutions such as call processing and control tools, IP phones and softphones, and teleconferencing platforms. Progent in addition offers consulting and support services for Cisco's realtime media-optimized network infrastructure products including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.
- Call Control Agents for managing rich media calls and sessions
- Collaboration Endpoints to enhance end-user productivity
- UC Applications for integrated access to real-time, IM, voice and video, phone messages, white boarding, and conferencing
- IP Gateways for connecting to public networks and remote users
Call Control Software - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the heart of the Cisco IP collaboration portfolio and provides the versatility to deploy a centralized call-processing model, a decentralized model, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet telephony devices such as IP phones, media processing appliances, VoIP gateways, and multimedia applications across the IT environment. Cisco Unified Communications Manager supports additional mixed media services such as unified messaging, video conferencing, and collaborative client communication networks.
The latest release of Cisco Unified CM, previously known as Cisco CallManager, includes a variety of enhancements that accelerate your return on investment by lowering management and maintenance costs, increasing user output, enhancing teamwork, supporting the bring-your-own-device (BYOD) style of computing, fortifying data protection, and making optimal utilization of IT resources. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate management, extended support for single sign-on for administrators and users, hardware-independent call recording, on-the-road connectivity with no need for VPN, a revamped self-care utility that makes it simple for users to set their options and preferences for all endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.
In cases where you deploy a central Cisco Unified Communications Manager cluster to control voice processing for customers at distributed sites, administrators can help achieve non-stop call operation through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for Cisco routers. If a Wide Area Network connection breaks, Cisco SRST incorporated in the router provides core Unified Communications Manager functions until the connection is returned. For a description of Progent's consulting support for Cisco ISR routers, see consulting support for Cisco routers.
For small business networks, branch locations, and retail deployments that do not need the full feature set available from Unified CM, Unified Communications Manager Express, previously named CallManager Express provides an economical solution that meets the needs of sites with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco router, smaller offices can rapidly implement a unified voice and data solution.
The Cisco Business Edition 6000 is a line of all-in-one platforms that provide essential unified communications features including routing, gateway, high definition voice and video, messaging, chat and presence, conferencing, and paging support, enabling any end user to connect on any device from any place. All versions come preloaded with virtualization and Unified Communications applications software, making implementation quick and easy and cutting operating expenses for organizations with from 25 to 1000 workers. All versions come preinstalled with a virtualization hypervisor and collaboration applications. You can simply enable collaboration software applications whenever their requirements evolve.
The entry-level BE6000S includes five fixed collaboration software applications preloaded on a single combination 2921V ISR router/gateway/virtualized blade server device and can handle a maximum capacity of 150 workers and 300 devices. The mid-market BE6000M includes 4 UC application options enabled on a virtualized C220 M4 server platform and supports as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S Supports eight unified communications software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.
For more details about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning, configuration, migration and troubleshooting.
Cisco IP Phones: IP Voice and IP Media Endpoints
A collaboration endpoint is an end-user instrument, either a hardware handset or a soft phone program on a PC or handheld computer. In the IP environment, every VoIP handset or soft phone is Ethernet connected. VoIP phones offer all of the features that an analog phone handset provides, but Voice over IP phones can also offer additional functions including being able to connect to websites or host business software.
Unlike ordinary Private Branch Exchange technology, in a Cisco IP telephony environment you can perform virtually instant relocations, additions, and changes. You merely move the VoIP handset to your new location, attach it to an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All client rights and configurations are automatically re-established, eliminating the expense and hassle of sending technicians to rewire connections. Another helpful capability is extension mobility, which allows you to sign into any Cisco VoIP phone and receive your own phone ID and privileges.
Cisco provides a broad range of VoIP hardware endpoints. The low-cost Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones that feature wide-band voice, compatibility with hosted IP telephony systems or an IP private branch exchange (PBX), simple installation and safe online provisioning, zero-downtime software upgrades, and browser-based set up. The low-end SPA301 is a single-line IP phone with no screen or speakerphone, a base dialer that has a single Ethernet port, and a corded handset without a keypad. The SPA302D, designed solely for operation with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless DECT handset that offers 10-lines, a TFT 176 x 220 pixel color screen, and a keypad with speakerphone capability. The SPA303 is an entry-level 3-line IP phone with dual switched Ethernet ports, a 128x64 mono screen and a speakerphone.
The SPA500 line IP phones are affordable endpoints with support for SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight soft keys but no hi-res screen. The SPA502G IP Phone supports a single line and has no soft buttons. The SPA504G has four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G VoIP phone supports 12 lines and has 12 soft keys. The SPA512G has four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable keys, and supports 1xGb Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and has five soft buttons.
Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints intended for occasional-use environments such as lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint with no screen and uses a hook switch for call transfer and conferencing.
The 7800 family of budget-priced IP phones are VoIP desktop devices with backlit monochrome screens, four programmable keys, 11 dedicated keys, an Ethernet switch with Class 1 PoE, and an integral speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All models in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, offered on the advanced 7800 units, reduces off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common areas as well as for workers with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only unit in the 7800 series that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrative staff, call center agents, and managers who have heavy voice communications needs.
Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color screen, an integral Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that includes desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. Cisco's IP Phone 8811 features a mono screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are on the move within office, hospitality, health-care or other venues where management requires portable phones that offer more administrative control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite workers the advantages of voice over wireless LAN communications in environments with 802.11x Wi-Fi. The 8821 Wireless IP Phone includes a hi-res color screen, a rugged shell designed for shock resistance and IP67 for dust and moisture resistance, extended batteries, a built-in speakerphone, and a Bluetooth transceiver to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for hazardous work sites. The 8821-EX also has a shell composed out of industry-standard yellow plastics, which makes the device easier to find in a crisis. Learn about Progent's Wireless VoIP Phone integration and troubleshooting consultants.
Cisco's legacy 9900 Series of advanced IP phones mix high-definition voice with hi-res color screens to offer a rich multimedia experience for managers and executives. The two IP phones in the 9900 line have an SD VGA color screen, a Bluetooth 2.0 transceiver to work with a broad selection of headsets, and a built-in 1 GE Ethernet switch. The Cisco EnergyWise power-save feature is optional and can lower off-hour energy draw by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for adding customizable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for deployment with voice-over-wireless LAN networks, and four soft-label touchscreen keys to invoke Cisco UC features. The 9971 VoIP phone allows up to 3 Cisco IP Expansion Modules for adding customizable line and feature keys.
Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP phone, IP video, and other converged applications are physically separate from the call- and voice-processing infrastructure, and they may reside anywhere within the system. A cohesive connectivity infrastructure offers an open platform for feature-rich business applications and serves as a firm foundation for downstream convergence-based software. Cisco cooperates with leading IT industry companies to offer a wide range of IP phone and IP video applications and products. Cisco also supports the capability to develop and manage customized in-house applications.
Unified Communications application software offered by Cisco and supported by Progent's consultants include:
Jabber is a UC client application that supports presence, IM, business-quality voice, video, voicemail, screen sharing, and online conferencing features for PCs, Apple Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and integration of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major enhancements to HD video capabilities and desktop sharing, and expanding the collaboration experience to additional operating systems and endpoint hardware. Cisco Jabber operates in conjunction with Cisco Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.
Since Jabber utilizes key industry protocols, it can interoperate with a broad range of third-party products. As an example, Extensible Messaging and Presence Protocol enables Cisco Jabber to exchange instant messaging and presence information with a variety of XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync. Cisco Jabber features are available from Microsoft Office applications such as Microsoft Outlook and Microsoft SharePoint. This cross-platform compatibility maximizes output by delivering a common user experience and accommodating the bring-your-own-device paradigm of networking. Progent offers the assistance of certified Exchange consultants and Microsoft SharePoint programmers who can show you how to use Jabber with Microsoft's popular collaboration platforms. Progent also can provide help with iPhone integration as well as Google Android phone integration and management to help you to enhance the business value of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center enables online meetings for participants using a web browser or virtually any PC or handheld device. WebEx Meeting Center is delivered as software as a service via Cisco's WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of administration, eliminates heavy up-front expenditures, offers high availability and enterprise-class security, and delivers fast throughput. Key capabilities include the ability to share specific content or your whole screen with online participants in real time, the ability to incorporate rich media into your presentations including Microsoft PowerPoint and Flash animations, network-based recording plus editing and playback for future reference and training, single sign-on (SSO) and integration with Cisco collaboration products such as Cisco Jabber and Cisco TelePresence, plus stringent data privacy and encrypted connections with tight policy management.
WebEX Meeting Center runs on Windows, Mac, and Linux desktops and permits mobile workers to start, calendarize, and attend meetings on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also initiate web conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging solutions.
Cisco TelePresence Products for On-premises Video Conferencing Infrastructure
For medium-size organizations and larger enterprises who wish to build an on-premises or hybrid on-premises/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence products that deliver high-quality teleconferencing for attendees with almost any endpoint device at any location. Cisco TelePresence Server is an expandable video conferencing bridge that runs with Cisco Unified Communications Manager to bring multiparty telepresence to unified communications deployments and can extend conferences to incorporate cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of how conferencing resources are allocated for every individual attendee, allowing managers to define the exact service level and user experience required for every user. Cisco TelePresence Content Server records video conference presentations for live streaming and video on demand (VOD) viewing.
Cisco Unity Connection and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a unified voice messaging solution that accelerates collaboration by providing flexible set of options for retrieving calls and messages within a framework that is easy to deploy and manage. Unity Connection lets you access and manage voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or an iPad or tablet. Unity Connection also offers advanced speech-recognition capabilities for hands and eyes free operation and powerful Automated Attendant functions such as smart routing for inbound phone calls and easily customizable call-filtering and message-alert options. The Unity Connection platform operates as a VM that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can accommodate as many as 20,000 mailboxes on each server.
Cisco Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, unified messaging, IVR, and automated-attendant functions for small to mid-size businesses (SMBs) and corporate branch offices with up to 500 users. Cisco Unity Express allows you to access and manage voicemail messages via a Cisco IP Phone screen, your web browser, or an email system. ISR Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 1861, 2900, and 3900 Series. Progent offers certified consulting and troubleshooting services for ISR routers.
Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with Cisco CUCM and desktop agent apps like Cisco Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the appropriate sales or service agent. Unified CCE or UCCE provides smart call distribution, computer telephony integration (CTI), support for multichannel contact management, network call queuing, IVR and consolidated company-wide reporting to simplify the creation and administration of a modern customer contact center. Cisco platforms supporting Unified CCE's customer interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.
Unified Contact Center Express (CCX) provides an out-of-the-box bundle for building a customer interaction management center for branch or midmarket deployments that handle up to 400 agents. Several packages are offered, as well as a variety of special options. Unified Contact Center Express works with Cisco Unified Communications Manager and provides smart call distribution, contact interaction management, reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Cisco Unified CCX includes Cisco Finesse, a web-based customizable desktop agent that requires no client-side installation. Optional enhancements include call-in-queue, expected-wait-time announcements, and workforce and quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach, makes it possible for users to be called from a single phone number that rings simultaneously on their desktop VoIP Phone and their cell phone. Users can transfer active conversations between their desktop VoIP phone and their cell phone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection voicemail account. Users can create personal access lists that specify which calls get extended to different phones.
Prime Collaboration Provisioning offers an automated platform for first-time installs as well as for follow-on moves, adds, changes, and deletions. A user-friendly interface delivers a single look at a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially accelerates company-wide installations and minimizes the effort needed to implement ongoing updates. Prime Collaboration in addition provides advanced analytics that show application adoption and consumption rates, enabling administrators to make more efficient use of resources and further lower TCO.
Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to connect with other networks and with clients operating beyond the corporate firewall. Cisco's portfolio of communication gateways deliver unified communications services for a broad range of gateway and session-border-control deployments.
Collaboration gateways available from Cisco and supported by Progent's certified consultants include:
Expressway Converged Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that allows companies to allow team members, vendors, customers, or business partners who are using different networks, collaboration applications, or endpoint devices to connect to Unified Communication services. Cisco's Expressway gateway integrates with a Cisco Communications Manager system or Cisco BE6000, or can be accessed through the cloud with Cisco Hosted Collaboration Solution to make collaboration more universal. Important capabilities of Expressway are are:
Cisco Unified Border Element
- Mobile and Remote Access: Remote workers who have any Jabber-compatible device or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on plus Transport Layer Security (TLS) and can connect to all their collaboration applications (high-definition video, high-quality voice, content instant messaging, and realtime presence) without requiring the extra step of starting a VPN connection. In addition, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home that is identical to the corporate office.
- Jabber Guest Support: Expressway is integral for enabling the Cisco Jabber Guest, which allows “guests” to communicate with your organization easily and safely via lightweight browser and mobile video phone calls.
- Cisco Cloud Access: Expressway can act as a gateway that connects between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver a world-class, scalable conferencing experience that seamlessly combines business-quality voice, video, and content sharing to any client, at any location, on any device.
- Interoperability: If your organization currently has third-party video technology, Cisco Expressway can help you to migrate efficiently to Cisco products when you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Interoperability standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding to H.264/AVC.
The Cisco Unified Border Element is a collaboration edge session border controller that connects converged business communications networks to the IP PSTN. Beyond providing session border control, CUBE provides easy and affordable collaboration beyond the corporate firewall. Important collaboration features enabled by CUBE include:
CUBE software is available for licensing on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise-class router platforms, which include Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 family, the ISR G2 Series, and high-end versions of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.
- Cisco WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
- Voice/Video recording
- Enterprise Call-center and IVR solutions
- Policy-based evaluation of voice calls
- B2B immersive telepresence over SIP
How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers online or on-premises help from a certified CCIE Collaboration consultant to help your business to design, implement, administer and repair converged communications networks that incorporate Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco consultants have extensive backgrounds with Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, UC applications such as Jabber and Unity Connection, Cisco's video conferencing technologies, communication gateways, tools built into Cisco Catalyst switches and routers. Progent can also offer support for technologies such as Cisco SRST, Cisco Unified Border Element, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP integration consultants can also help you to build SIP infrastructure environments that include SIP IP voice phones and media phones, SIP trunks, SIP conferencing and SIP management tools via CUCM.
Progent's custom application programmers can create specialized IP telephony applications that will enable your organization to incorporate the features of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can analyze your existing network and Internet connectivity infrastructure to make sure your system is optimized to support high-quality VoIP and HD video, help you to choose and install Cisco hardware and software appropriate for your present needs and future expansion goals, and integrate your Cisco collaborative communications solution with products from other vendors. Progent's ISSAP certified network security consultants can assist you to create, implement, and validate a comprehensive security strategy for your converged communications ecosystem. Also, Progent can assist you to deploy Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control backup in branch office and home-office environments, and Progent's disaster recovery planning consultants can help you create a viable disaster recovery plan to ensure the availability of your business-critical unified communications system.
Cisco Unified Communications Manager/CallManager Migration Services
Releases of Unified Communications Manager 8.6 before 8.6 and every version of its predecessor CallManager have reached end-of-life. Therefore Cisco Engineering will no longer enhance, fix, or test this older software. Security patches for this business-critical application will end, which in certain situations could cause regulatory compliance or even potential liability problems.
Progent continues to provide expert consulting and troubleshooting support for end-of-life releases of Unified Communications Manager and CallManager, but if your company is still using an out-of-dated edition of this essential software you should start now to plan your migration. Progent's collaboration consulting professionals can help your company to upgrade efficiently to the latest release of Unified Communications Manager and can routinely save customers up to 50% off consulting fees versus most computer service companies because of Progent's documented process and hands-on experience in this area. By adhering to leading practices, Progent can ensure that your company sees a quick return on your IT investment by helping you benefit fully from the new and improved features, lower administrative and maintenance costs, more productive collaboration, and stronger security offered by the latest edition of Unified Communications Manager.
Progent's upgrade consulting services include return-on-investment assessment, project management, system testing and validation, Cloud connectivity, setting up endpoint devices from Cisco and third-party vendors, smartphone and tablet integration, data protection consulting, streamlined management, disaster recovery planning, network topology design, training, and continuing consulting services and technical support. Progent also has put together ultra-affordable upgrade service bundles to make sure your costs are predictable and affordable.
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