Cisco Unified Messaging HelpSending live voice and video over IP (VoIP and Video over IP) has advanced from simply being being a smart way to cut phone bills to a required technology for collaboration and worker productivity. Unified IP communications, at one time limited to integrating Internet-based voice and faxes on the same system to replace expensive PBX equipment, today incorporates VoIP and video, mobile communications, instant messaging, real-time presence, services, and much more in a centralized framework that is easy to manage, extensible, secure, resilient, economical, and user friendly.

Cisco is the market leader in supplying solutions for supporting the modern model of unified communications (UC). Cisco's UC solution enhances the efficiency of information networks by slashing operational expenses; combining multiple collaboration functions with popular software applications to improve user output; supporting collaboration among employees, associates, and suppliers to save effort and improve business outcomes; and streamlining the support of your communications ecosystem.

Cisco's Unified Communications solutions address these primary product categories:,

  • Call Control Agents for controlling rich media calls and sessions
  • Communications Endpoints to enhance end-user engagement
  • UC Applications for integrated access to real-time, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for interfacing with public networks and remote users
Progent offers the remote or onsite consulting services of a Cisco-certified CCIE (Collaboration) expert to assist organizations of all sizes to design, install, manage, migrate, optimize, relocate, and repair Cisco UC products so that you maximize the business advantage of your communications investment. Progent can provide expert support for every facet of Cisco's UC solutions including call processing and control tools, VoIP and softphones, and immersive telepresence software. Progent in addition offers expertise for Cisco's rich media-optimized network infrastructure products such as Integrated Services routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call and Session Processing Agents - Unified Communications Manager (CallManager)
Cisco IP Communications Consulting and SupportThe call-processing agent is the centerpiece of the Cisco IP collaboration infrastructure and provides the flexibility to deploy a centralized call-processing model, a decentralized model, or a combination of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate phone capabilities to packet products such as VoIP phones, media management products, VoIP gateways, and mixed media programs throughout the IT environment. Cisco Unified Communications Manager supports additional voice, video, and data functions including unified messaging, multimedia conferencing, and group-based client communication networks.

The latest release of Unified Communications Manager, previously branded Cisco CallManager, offers a wealth of improvements that expedite your return on investment by cutting management and support costs, increasing user productivity, enhancing collaboration, accommodating the BYOD model of working, strengthening data protection, and making optimal utilization of network resources. Headline new features include Global Dial Plan Replication (GDPR), streamlined certificate management, expanded support for standards-based single sign-on (SSO) for administrators and end users, hardware-agnostic call recording, on-the-road connectivity without requiring VPN tunneling, a new self-provisioning utility that makes it simple for users to manage their preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a central Unified Communications Manager cluster to control call processing for users at remote sites, IT managers can help ensure continuous call availability through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for Cisco routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony in the router provides basic Unified Communications Manager capabilities until the link is returned. For a description of Progent's consulting services for Cisco routers, refer to consulting services for Cisco routers.

For small businesses, branch offices, and retail deployments that do not require the full feature set available from Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective solution that handles the needs of locations with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco Integrated Services Router (ISR), smaller organizations can quickly set up a converged voice and data solution.

The Cisco BE6000 is a line of complete platforms that provide fundamental collaboration features including routing, gateway, high definition voice and video, messaging, IM and presence, conferencing, and paging support, enabling any user to collaborate on any device from any location. All Business Edition 6000 systems come preconfigured with a virtualization hypervisor and Unified Communications applications software, making deployment fast and easy and cutting cost of ownership for companies with from 25 to 1000 workers. All BE6000 solutions are delivered preconfigured with a virtualization hypervisor and UC applications software. Organizations can instantly activate collaboration applications whenever their needs dictate.

The office-in-a-box Business Edition 6000S includes five preselected UC applications installed on a single integrated router/gateway/virtualized E1600 M2 blade server device and can handle a maximum capacity of 150 workers and 300 devices. The mid-market BE6000M supports four collaboration application options enabled on a virtualized Cisco C220 M4 server and can handle as many as 1000 workers, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight collaboration software application options activated on a single virtualized C220 M4 server and has the ability to support as many as 1000 workers, 2500 devices, and 100 contact center agents.

For additional information about Progent's expertise with Unified Communications Manager (CallManager), see Unified Communications Manager and Cisco CallManager design, configuration, migration and technical support.

IP Phones: VoIP and IP Media Phones
A collaboration endpoint is a user instrument, either a hardware phone or a soft phone program that runs on a desktop or mobile computer. In the IP environment, every VoIP handset or soft phone has an Ethernet connection. VoIP phones have all of the features that an ordinary telephone provides, but Voice over IP phones often have additional features such as the ability to connect to websites or host productivity-enhancing applications.

Cisco IP Phones SupportIn contrast to conventional PBX technology, in a Cisco IP phone environment you can implement virtually instantaneous relocations, adds, and modifications. You merely move the IP phone to its new location, attach it to the Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All client rights and configurations are automatically re-established, eliminating the expense and hassle of sending technicians to wiring closets. An additional helpful feature is location independence, which enables you to log into any Cisco IP phone and receive your personal phone ID and rights.

Cisco provides a broad range of Unified CM hardware endpoints. The low-cost Small Business SPA 300 Series are basic IP and DECT phones that feature high-quality audio, support for hosted Internet Protocol phone systems or an IP private branch exchange, simple installation and secure online installation, unobtrusive software updates, and web-based configuration. The value-priced SPA301 is a single-line VoIP endpoint with no display or speakerphone function, a base dialer that has a single Ethernet port, and a wired handset with no a keypad. The SPA302D, intended exclusively for operation with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline wireless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a 176 x 220 pixel color screen, and a dial pad with speakerphone capability. The SPA303 is an entry-level three-line SIP-based phone with two switched ports, a 128x64 monochrome graphical display and a speaker.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 line IP phones are low-cost devices that support both SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four soft buttons. The SPA508G has eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G IP Phone supports four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports Gigabit Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and includes five soft keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for infrequent-use settings such as cafeterias, hallways, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome display, an integrated Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a single-line endpoint with no display and uses a hook switch for call transfer or joining a conference.

Cisco's 7800 line of budget-priced IP phones are VoIP endpoints with backlit mono screens, four programmable buttons, 11 dedicated buttons, an integral Ethernet switch with Class 1 PoE, and an integral speakerphone. The 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save feature, offered on the higher end 7800 units, cuts off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for shared areas and for employees with infrequent call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered via an extra-cost handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 screen and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device intended for administrative staff, contact center agents, and supervisors who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones have a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five programmable buttons.

>Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that includes desktop units, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated buttons. The Cisco IP Phone 8811 features a backlit mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless IP phones are hardened wireless devices designed for workers who are mobile within office, warehouse, health-care or other environments where management wants user endpoints that provide more control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises workers the benefits of voice over wireless LAN communications in environments with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color screen, a rugged case designed for shock resistance and compliant with IP67 for particulate and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth 4.0 radio to support wireless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for use in potentially combustible environments. The 8821-EX also features a case composed out of industry-standard yellow plastics, which makes the device easier to find in a crisis. Learn about Progent's Wireless IP Phone integration and troubleshooting support.

Cisco 9900 Series Voice over IP Phones HelpCisco's legacy 9900 line of powerful VoIP phones combine high-definition voice with high-resolution color video to offer a productive collaborative unified communications solution for knowledge professionals, managers, and executives. The two IP phones in this line include an SD VGA color screen, a Bluetooth 2.0 radio to work with a broad choice of headsets, and an integrated 10/100/1000 Ethernet switch. Cisco's Power Save feature is optional and can lower off-hour energy use by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for expanding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi radio for deployment with Voice-over-wireless LAN (VoWLAN) environments, and four soft-label programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 VoIP phone allows up to 3 IP Color Key Expansion Modules for adding scalability to customizable line and function keys.

Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically separate from the call-processing and voice-processing infrastructure, and they may reside anywhere within the network. A single connectivity framework provides a versatile platform for powerful business applications and acts as a solid basis for downstream convergence-based software. Cisco cooperates with leading technology vendors to offer a wide range of IP voice and video applications and devices. Cisco also enables the ability to develop and administer customized internal programs.

UC applications offered by Cisco and supported by Progent include:

Jabber
Cisco Jabber is a UC application that supports presence, instant messaging, business-quality voice, HD video, voicemail, screen sharing, and online conferencing functions for Windows PCs, Apple Macs, iPads and Android tablets as well as smartphones. Jabber is an evolution and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with significant improvements in the areas of HD video capabilities and desktop screen sharing, and expanding the team experience to additional operating systems and devices. Jabber operates with Unified Communications Manager for call control, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for online meetings.

Since Jabber utilizes popular communication protocols, it can interoperate with a wide range of third-party platforms. For instance, XMPP enables Cisco Jabber to trade IM and presence data with a variety of XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync. Cisco Jabber collaboration features can be accessed from Microsoft Office programs such as Outlook and SharePoint. This extensive platform compatibility maximizes productivity by delivering a common end-user experience and accommodating the bring-your-own-device paradigm of networking. Progent can provide the assistance of certified Exchange consultants and SharePoint application developers who can help you to take advantage of Jabber with Microsoft's premiere collaboration platforms. Progent also offers expertise with iPhone integration as well as Android smartphone and tablet integration to help you to increase the business value of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center enables web and video meetings for participants using a web browser or virtually any desktop or mobile computer. Cisco WebEx Meeting Center is delivered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to deploy and scale, streamlines management, avoids heavy initial investment, features high availability and enterprise-class security, and provides excellent throughput. Key capabilities include the ability to share specific content or your whole screen display with remote attendees in real time, the capability to incorporate rich media into your presentations including Microsoft PowerPoint and Flash animations, session recording plus playback for future reference and training, single sign-on and integration with Cisco collaboration products like Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with strict policy management.

>WebEx Web Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered desktops and allows mobile workers to initiate, calendarize, and take part in meetings on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate web conferences instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for In-house Teleconferencing Ecosystems
For medium-size businesses and larger enterprises who want to create an on-premises or hybrid in-house/cloud solution for teleconferencing, Cisco provides a selection of Cisco TelePresence platforms that deliver high-definition teleconferencing for participants with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified CM to bring multiparty telepresence to UC environments and can expand conferences to incorporate cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of how conferencing bandwidth and features should be allocated for each participant, enabling administrators to define the exact service level and experience needed for each user. Cisco TelePresence Content Server captures video and presentations for live distribution and on-demand viewing.

Cisco Unity Connection and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Cisco Unified CM, is a converged voice messaging system that accelerates collaboration by providing a variety of alternatives for accessing voice messages within an environment that is easy to deploy and manage. Unity Connection allows you to read and manage voicemail messages from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers sophisticated speech-recognition capabilities for hands and eyes free operation and powerful Automated Attendant features such as intelligent routing for incoming phone calls and easily customizable call-screening and message-notification settings. The Unity Connection platform runs as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can accommodate as many as 20,000 mailboxes on each server.

Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to mid-size businesses (SMBs) and corporate branch offices with up to 500 users. Unity Express allows you to access and manage voicemail messages using a Cisco IP Phone display, your web browser, or an email client. Cisco routers for which Cisco Unity Express is offered as a network module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent can provide certified consulting and support services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates closely with CUCM and desktop agent applications such as Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the right salesperson or service representative. Unified CCE provides intelligent call routing, computer telephony integration (CTI), multiple channel contact management, network-wide call queuing, IVR and consolidated enterprise-wide reporting to streamline the creation and administration of a large-scale customer contact center. Cisco platforms incorporated in Unified CCE's customer contact management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX or CCX) provides a packaged solution for creating a customer interaction management center for branch or midmarket deployments that support as many as 400 agents. Multiple bundles are offered, plus a selection of optional enhancements. Unified Contact Center Express works with CUCM and offers smart call distribution, contact interaction management, integrated reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Cisco Unified Contact Center Express comes with Finesse, a web-based desktop agent that requires no client software setup. Optional advanced features include conditional routing, estimated-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach, allows users to be called from one number that rings at the same time on their desktop IP Phone and their smartphone. Users can transfer active calls between their Cisco VoIP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection account. Users can create their own access lists that determine which calls are extended to different phones.

Prime Collaboration Provisioning
Cisco Prime Collaboration offers an automated platform for first-time installs as well as for follow-on moves, adds, changes, and deletions. An intuitive console provides a unified look at a subscriber and the subscriber's services. Prime Collaboration substantially accelerates site rollouts and reduces the effort needed for future changes. Prime Collaboration in addition provides management analytics that show application adoption and usage rates, enabling administrators to make more efficient use of IT resources and further reduce total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco Unified Communications environments to communicate with other systems and with users operating beyond the firewall. Cisco's line of communication gateways deliver UC support for a broad range of gateway and session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to allow employees, vendors, customers, or partners who are using various outside networks, collaboration platforms, or endpoint devices to connect to Unified Communication functions. The Expressway gateway works in conjunction with an enterprise Cisco CM system or Cisco Business Edition 6000, or can be run via the cloud with Cisco HCS to help make collaboration more universal. Important capabilities of Cisco Expressway are:

  • Mobile and Remote Access: Remote workers with any Jabber-supported client or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on (SSO) as well as TLS security and can access all their collaboration applications (high-definition video, business-quality voice, content IM, and realtime presence) without requiring the inconvenience a VPN connection. Also, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user environment at home identical to the corporate office.
  • Cisco Jabber Guest Support: Expressway is critical for supporting the Cisco Jabber Guest, which makes it possible for “guests” to communicate with your business simply and securely via lightweight web-browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that creates a path between on-premises Cisco or third-party systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway deliver a world-class, extensible teleconferencing experience that transparently integrates business-quality voice, high-definition video, and data sharing to anyone, at any location, using any device.
  • Interoperability: In case your company already has third-party video products, Expressway can assist you to move easily to a Cisco solution when you choose. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) environments. Internetworking capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to AVC.
Cisco Unified Border Element
Cisco Unified Border Element is a collaboration edge session border gateway that connects converged business communications systems to the public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration outside the corporate firewall. Sample collaboration features supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-media-connected audio conferencing
  • Voice and Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-based security evaluation of phone calls
  • B2B telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be run on many of Cisco's enterprise routers, which include Cisco's ASR 1000 routers, the Cisco ISR 4000, the ISR G2 Series, and high-end models of Cisco's 800 Series fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual application container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or onsite access to a certified CCIE Collaboration consultant to help your business to design, install, manage and troubleshoot unified communications environments supported by Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco engineers have in-depth experience supporting Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's video conferencing technologies, collaboration gateways, tools incorporated into Cisco switches and routers. Progent can also offer support for technologies such as Cisco Survivable Remote Site Telephony, CUBE, SIP gateways, Call Admission Control, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP integration experts can in addition help you to build SIP connectivity solutions that incorporate SIP IP voice phones and video endpoints, SIP trunks, and SIP administration tools via Cisco Unified Communications Manager.

Progent's custom application programmers can build specialized IP telephony applications that will enable your organization to incorporate the features of Cisco Unified Communications Manager into your business processes for enhanced efficiency. Progent can analyze your current network and Internet connectivity infrastructure to make sure your system is configured to support business-quality Voice over IP and high-definition video, assist you to choose and deploy Cisco hardware and software appropriate for your present needs and future growth objectives, and interface your Cisco Unified Communications products with products from other vendors. Progent's ISSAP certified data security and compliance consultants can assist you to create, deploy, and validate a comprehensive security and compliance plan for your unified communications ecosystem. Also, Progent can assist you to configure Cisco high-availability technologies such as Cisco Unified SRST to provide affordable call control backup in branch office and telecommuter environments, and Progent's disaster recovery preparedness experts can help you develop a viable disaster recovery plan to protect your vital communications environment.

Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified CM lower than 8.6 and every version of CallManager have reached end-of-life. This means Cisco Engineering will no longer enhance, fix, or validate the product software. Security updates for this pivotal product will end, which in some situations may create compliance or even legal liability issues.

Progent will continue to offer expert support for outdated versions of Unified CM and CallManager, but in case your business is still using an out-of-dated edition of this critical application you should start immediately to plan your upgrade. Progent's collaboration consulting professionals can assist your company to upgrade efficiently to the latest version of Cisco Unified Communications Manager and can often save clients up to 50% off consulting service costs versus competing IT service companies thanks to Progent's documented process and hands-on experience in this practice area. By adhering to leading practices, Progent can ensure that your organization gets a quick return on your investment by showing you how to take full advantage of the new and improved feature set, reduced management and maintenance costs, more productive collaboration, and stronger security offered by the current edition of Unified CM.

Progent's upgrade services include return-on-investment analysis, project management, system testing, Cloud connectivity, setting up endpoint devices from Cisco and other vendors, mobile connectivity, security and compliance consulting, management automation, disaster recovery/business continuity planning, network infrastructure design, staff and user training, and continuing consulting services and technical support. Progent also offers fixed-priced upgrade service bundles to keep your costs predictable and affordable.

To find out additional information about Progent's engineering expertise for Cisco technology, pick a topic:

In order to contact Progent about consulting assistance for Cisco technology, call 1-800-993-9400 or refer to Contact Progent.
















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