Cisco IP Voice ConsultingSending live voice and video over IP (VoIP and Video over IP) has advanced from simply being being a smart method to reduce phone bills to an indispensable tool for collaboration and worker productivity. Converged communications, at one time limited to combining Internet-based voice and faxes on a single system to replace expensive PBX equipment, today incorporates voice and video, mobility, IM, presence, collaboration services, and much more all within a single environment that is manageable, extensible, protected, resilient, economical, and intuitive.

Cisco is the market leader in supplying the hardware and software infrastructure required to support the new paradigm of unified communications (UC). Cisco's UC product line adds to the productivity of IT networks by cutting operating costs; combining rich media functions with popular software programs to improve user output; supporting teamwork among employees, associates, and vendors to save time and enhance business outcomes; and simplifying the administration of your communications infrastructure.

Cisco's UC technology cover several important product areas:,

  • Call Control Platforms for controlling calls and sessions
  • Collaboration Phones and Softphones to optimize end-user productivity
  • Unified Communications Software Applications for simplified access to presence, IM, voice and video, phone messages, desktop sharing, and conferencing
  • IP Gateways for connecting to outside networks and telecommuters
Progent offers the remote or on-premises consulting services of a certified CCIE expert who can assist businesses of any size to plan, install, manage, migrate, expand, relocate, and troubleshoot Cisco UC products so that you maximize the competitive advantage of your UC investment. Progent offers expert consulting for all components of Cisco's UC solutions including call processing and control software, VoIP and softphones, and immersive telepresence software. Progent in addition provides expertise for Cisco's realtime media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications ConsultingCisco's call-processing agent is the heart of the Cisco IP Communications portfolio infrastructure and gives you the versatility to implement a centralized call-processing design, a decentralized design, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate phone capabilities to packet telephony network devices such as IP phones, media management appliances, Voice over IP gateways, and multimedia programs across the network. Unified Communications Manager enables additional mixed media services such as unified messaging, multimedia conferencing, and collaborative customer communication networks.

The latest version of Unified CM, previously named CallManager, offers a variety of improvements that speed up your return on investment by cutting administrative and maintenance expenses, improving worker productivity, facilitating teamwork, supporting the bring-your-own-device style of working, strengthening data protection, and allowing optimal utilization of network infrastructure. Top new features include automatic dial-plan replication and batch provisioning, simplified certificate control, expanded support for standards-based single sign-on for administrators and users, hardware-independent call recording, mobile access without requiring VPN, a revamped self-provisioning utility that makes it simple for workers to select their options for all endpoints, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Unified Communications Manager cluster to manage voice processing for customers at distributed locations, administrators can help achieve non-stop phone service through Cisco SRST, a Cisco IOS Software image for Cisco routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony incorporated in the Cisco router provides core Unified Communications Manager capabilities until the connection is restored. To learn about Progent's consulting support for Cisco routers, see consulting support for Cisco routers.

For small businesses, branch offices, and retail deployments that do not require the complete functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a cost-effective PBX alternative that handles the needs of locations with as many as 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco router, smaller offices can rapidly set up a unified voice/data environment.

Cisco's BE6000 is a family of end-to-end solutions that provide essential unified communications capabilities including routing, gateway, high definition voice and video, messaging, IM and real-time presence, voice and video conferencing, and paging support, allowing any end user to collaborate on any endpoint from any location. All solutions are shipped preconfigured with virtualization and UC applications, making deployment quick and easy and cutting operating expenses for organizations with as many as 1000 employees. All versions come packaged preconfigured with virtualization and UC applications. You can simply activate collaboration software applications as their requirements dictate.

The entry-level Business Edition 6000S supports five fixed collaboration applications installed on one integrated 2921V ISR router/gateway/virtualized blade server device and supports a maximum capacity of 150 users and 300 endpoint devices. The medium-scale Business Edition 6000M includes 4 UC application options activated on a single virtualized C220 M4 server and can handle a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The high-end BE6000S includes eight collaboration software application options enabled on a single virtualized Cisco C220 M4 server and has the capacity for up to 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager, see Unified Communications Manager and Cisco CallManager planning, configuration, migration and troubleshooting.

IP Phones: VoIP and IP Media Phones
A communications endpoint is a user instrument, either a hardware phone or a software phone program that runs on a PC or mobile computer. In the Internet Protocol world, every IP phone has an Ethernet connection. Voice over IP phones offer all of the functions that an analog phone handset has, but Voice over IP phones often have additional features including being able to connect to the web or run business applications.

Cisco VoIP Phones Consulting FirmIn contrast to traditional Private Branch Exchange systems, in a Cisco IP phone environment you can implement virtually instantaneous moves, adds, and changes. All you do is move the VoIP handset to its new location, plug it into an Ethernet connection, and the phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All client privileges and settings are programmatically replicated, doing away with the expense and delay of sending support personnel to wiring closets. Another useful feature is extension mobility, which enables you to log into any Cisco IP device and receive your own phone ID and rights.

Cisco offers a wide selection of Unified CM phones. The entry-level Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices offering high-quality voice, compatibility with hosted Internet Protocol telephony environments or an IP private branch exchange (PBX), simple deployment and highly secure online provisioning, unobtrusive software updates, and web-based configuration. The value-priced SPA301 is a single-line IP phone with no screen or speakerphone function, a base dialer with a single Ethernet connector, and a corded handset without keys. The SPA302D, intended solely for operation with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a 176 x 220 pixel color display, and a keypad with a speakerphone. Cisco's SPA303 is an economical three-line SIP-based IP phone with dual switched ports, a 128x64 mono screen and a speaker.

Cisco SPA500 IP Phones Consulting ServicesThe SPA500 Series VoIP phones are low-cost devices that support both SIP and SPCP call control protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing capability. Most versions have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight soft keys but no LCD screen. The SPA502G has a single line and has no programmable buttons. The SPA504G has four lines and has four soft keys. The SPA508G has eight lines and eight soft keys. The SPA509G supports 12 lines and features 12 soft buttons. The SPA512G has four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports 1xGb Ethernet. The high-end SPA525G2 includes a 320 x 240 color display, supports five lines, and has five soft keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for infrequent-use environments like lobbies, hallways, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a display and uses a hook switch for transferring a call or joining a conference.

The 7800 line of value-priced IP phones are VoIP endpoints with backlit mono screens, four soft keys, 11 dedicated keys, an Ethernet switch with Class 1 PoE, and a speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, cuts off-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common areas as well as for employees with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only model in the 7800 family that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint intended for administrative staff, call center personnel, and supervisors who have heavy voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 pixel color screen, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 fixed-feature keys. The Cisco IP Phone 8811 features a mono display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration ConsultingCisco's wireless VoIP phones are hardened wireless handsets intended for workers who are mobile within office, hospitality, health-care or other venues where management wants user endpoints that offer more administrative control, data security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move on-premises users the advantages of voice over wireless LAN technology in workplaces that support 802.11x Wi-Fi infrastructure. The 8821 Wireless IP Phone features a hi-res color screen, a rugged case rated Mil-SPEC 810G for shock resistance and IP67 for dust and splash resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth 4.0 transceiver to support wireless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for hazardous environments. The 8821-EX also has a case made out of yellow plastics, which makes it easy to find during an emergency. Learn about Progent's Wireless IP Phone integration support.

Cisco 9900 Series VoIP Phones SupportCisco's discontinued 9900 line of powerful VoIP phones combine high-quality voice with hi-res color video to provide a productive multimedia experience for managers and executives. Both IP phones in the 9900 line have a Standard Definition 640x480 pixel color display, a Bluetooth 2.0 radio to support a broad selection of headsets, and a built-in 10/100/1000 Ethernet switch. The Cisco EnergyWise feature is offered as an option and can reduce off-work power use by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Color Key Expansion Modules for expanding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for connecting to Voice-over-wireless LAN (VoWLAN) environments, and 4 soft-label touchscreen keys to access Cisco UC features. The 9971 IP phone supports up to 3 IP Expansion Modules for adding programmable line and function keys.

Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP voice, IP video, and other converged applications are isolated from the call-processing and voice-processing mechanism, and they may reside anywhere within the network. A cohesive network infrastructure offers an open platform for powerful business applications and provides a firm foundation for downstream convergence-based software. Cisco cooperates with leading IT industry companies to provide a broad selection of IP telephony and IP video software applications and products. Cisco also supports the ability to develop and manage specialized internal programs.

UC applications available from Cisco and supported by Progent include:

Jabber
Cisco Jabber is a converge media application that provides presence, IM, business-quality voice, HD video, voicemail, screen sharing, and online conferencing capabilities for Windows PCs, Apple Macs, Apple and Android tablets as well as smartphones. Jabber is a rebranding and combination of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major improvements to video features and desktop screen sharing, and extending the collaboration experience to additional operating systems and devices. Cisco Jabber works in conjunction with Unified Communications Manager for call control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for online meetings.

Since Jabber utilizes popular communication protocols, it can interoperate with a wide selection of non-Cisco products. As an example, Extensible Messaging and Presence Protocol (XMPP) enables Jabber to trade instant messaging and presence information with various XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and SharePoint. This cross-platform compatibility maximizes productivity by delivering a consistent end-user environment and accommodating the bring-your-own-device model of computing. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can show you how to use Jabber with Microsoft's powerful collaboration products. Progent also offers help with Apple iPhone integration and Google Android phone integration to assist your organization to increase the business value of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center provides web meetings for participants using a browser or almost any PC or mobile device. WebEx Meeting Center is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it simple to deploy and expand, streamlines administration, eliminates high up-front investment, features high availability and enterprise-grade data protection, and provides fast throughput. Key features include the ability to share discrete content or your whole screen with remote participants in real time, the ability to incorporate rich media into your presentations including PowerPoint and Flash animations, recording plus editing and playback for training, single sign-on and integration with other Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with tight policy management.

WebEx Meeting Web Conferencing Consultants

WebEX Meeting Center runs on Windows, Mac, and Linux PCs and permits mobile workers to initiate, calendarize, and take part in meetings on Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Windows Phone. You can also launch web meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a variety of IM solutions.

Cisco TelePresence Products for On-premises Video Conferencing Ecosystems
For medium-size organizations and larger enterprises who want to create a local or hybrid in-house/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence products that enable high-quality and standards-based video conferencing for users with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that works with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to unified communications deployments and can expand conferences to support cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of the way conferencing bandwidth and features should be rationed for every individual attendee, allowing managers to define the precise service level and user experience required for every user. Cisco TelePresence Content Server captures video conference presentations for live distribution and video on demand playback.

Cisco Unity Connection Platform and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an extension of Unified Communications Manager, is a converged voice messaging system that promotes collaboration by providing flexible set of options for retrieving calls and messages within an environment that is easy to deploy and administer. Unity Connection allows you to read and manage your voicemail messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Unity Connection also offers advanced speech-recognition capabilities for hands-free management and extensive Automated Attendant capabilities such as smart routing for incoming calls and custom call-filtering and message-alert options. The Unity Connection platform runs as a virtual machine that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support up to 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, IVR, and automated-attendant services for small to medium businesses (SMBs) and enterprise satellite locations with up to 500 workers. Unity Express permits users to access and manage voicemail messages using a Cisco IP Phone display, a browser, or an email system. Cisco routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent can provide comprehensive configuration and support services for all Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with Unified Communications Manager and agent desktop applications such as Finesse to provide automatic call distribution capabilities that allow an organization to connect customers with the proper sales or service agent. Unified CCE features intelligent call distribution, computer telephony integration, multichannel contact management, network call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to simplify the creation and management of a large-scale contact center. Cisco platforms incorporated in UCCE's customer contact management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) provides a packaged bundle for building a customer contact center for branch or midmarket systems that support up to 400 agents. Several bundles are available, plus a variety of optional enhancements. Cisco Unified Contact Center Express works with Cisco Unified CM and provides intelligent call routing, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Unified Contact Center Express includes Cisco Finesse, a browser-based desktop agent that needs no client-side software setup. Special options include conditional routing, estimated-wait-time messages, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), allows users to be called from a single phone number that rings at the same time on their desktop VoIP Phone and their smartphone. Users can switch live conversations between their Cisco VoIP phone and their smartphone without disruption. Unanswered calls can be transferred to a Cisco Unity or Unity Connection account. Users can create personal access lists that specify which calls are directed to alternate endpoints.

Cisco Prime Collaboration Provisioning
Prime Collaboration Provisioning provides an automated platform for initial installs and for “day 2” moves, adds, changes, and deletions. An intuitive console provides a unified view of a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially speeds up company-wide rollouts and minimizes the time needed to implement ongoing updates. Prime Collaboration also provides management analytics including technology adoption and usage trends, allowing administrators to optimize resources and further reduce total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications networks to communicate with public networks and with clients working outside the firewall. Cisco's portfolio of communication gateways provide UC services for a broad range of gateway as well as session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that allows organizations to provide colleagues, suppliers, customers, or partners who are using various outside network environments, workgroup platforms, or endpoint equipment to connect to Cisco Unified Communication features. The Expressway works in conjunction with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be run through the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more universal. Important capabilities of Cisco Expressway are:

  • Mobile and Remote Connectivity: Off-site users who have any Jabber-supported client or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) as well as Transport Layer Security (TLS) and can access all their collaboration workloads (high-definition video, business-quality voice, rich content IM, and realtime presence) without requiring the extra step of starting a VPN. Also, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user environment at home identical to the corporate office.
  • Jabber Guest Support: Expressway is critical for supporting Jabber Guest, which allows “guests” to interact with your business easily and securely via lightweight browser and mobile video calls.
  • Cisco Cloud Access: Expressway can act as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers a world-class, extensible conferencing environment that seamlessly integrates high-quality voice, video, and content sharing to anyone, at any location, on any endpoint.
  • Interoperability: If your company already has third-party video products, Cisco Expressway can assist you to move efficiently to Cisco products whenever you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an enterprise-class session border gateway that connects converged business communications systems to the IP public switched telephone network. Beyond offering session border control, CUBE delivers easy and cost-efficient collaboration beyond the enterprise firewall. Sample collaboration features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-based conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of voice calls
  • Business-to-business teleconferencing over SIP
CUBE software can be licensed on Cisco IOS software and can be run on many of Cisco's enterprise-class routers, which include Cisco's ASR 1000 Series, the ISR 4000 family, the ISR G2, and several versions of Cisco's 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 (UC500) Series is a VoIP and unified communications appliance and software package for small businesses. UC500 packages provide voice, data, voicemail, automated attendant, video, firewall, and WiFi capabilities, work with older generation Cisco IP Voice phones, and support various public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a complete unified communications solution

All of Cisco's UC500 packages include a compact switch appliance with 8 Power-over-Ethernet interfaces and additional FXS and FXO interfaces, a firewall, and VPN. Integrated WiFi is optional. VoIP user capacity can be expanded by attaching Cisco Catalyst Express companion switches. Every UC500 model also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system supports 32 clients and has 8 FXO ports. The Cisco UC560 system supports 48 users and 12 foreign exchange office interfaces.

Progent's seasoned VoIP experts can help you to support your legacy UC500 VoIP system or plan and implement an efficient migration to a current VoIP solution such as Cisco's Business Edition 4000.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist your business to design, implement, manage and troubleshoot converged communications networks based on Cisco Unified Communication products in a centralized, distributed, or hybrid environment. Progent's Cisco-certified consultants have in-depth experience with Cisco Unified Communications Manager and CallManager, IP voice and video phones and soft phones, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gatekeepers, utilities built into Cisco switches and routers. Progent can also offer expertise with technologies like Cisco SRST, CUBE, SIP gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can also assist you to build SIP connectivity solutions that include SIP-based IP voice phones and media endpoints, SIP-based CUBE trunks, SIP conferencing and SIP administration tools via Cisco Unified CM.

Progent's custom application programmers can create specialized IP telephony software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company processes for increased productivity. Progent can analyze your existing network and Internet connectivity architecture to determine whether your environment is configured to support high-quality IP voice and HD video, assist you to choose and integrate Cisco hardware and software appropriate for your present situation and downstream expansion plans, and integrate your Cisco Unified Communications solution with technology from other suppliers. Progent's CISSP-ISSAP certified network security consultants can show you how to develop, carry out, and validate an enterprise-wide security and compliance strategy for your unified communications solution. Also, Progent can assist you to configure Cisco high-availability technologies such as Cisco Unified SRST to provide affordable call control backup in branch office and home-office sites, and Progent's disaster recovery and business continuity preparedness consultants can help you create a sensible disaster recovery strategy to ensure the availability of your business-critical unified communications system.

Unified Communications Manager/CallManager Migration Consulting
Versions of Unified Communications Manager 8.6 before 8.6 and all releases of its predecessor CallManager have reached end-of-life. This means Cisco will cease to develop, repair, or test the product software. Security updates for this business-critical application will end, which in some situations could create compliance or legal liability problems.

Progent continues to offer premiere consulting and support for outdated versions of Cisco Unified Communications Manager and Cisco CallManager, but in case you are now using a legacy release of this essential application you should start now to plan your upgrade. Progent's collaboration consultants can help your company to migrate non-disruptively to the latest release of Cisco Unified CM and can often save customers as much as 50% off consulting costs compared to most IT service companies thanks to Progent's documented procedures and hands-on experience in this practice area. By following leading practices, Progent can make sure your business gets a quick payback on your IT investment by helping you benefit fully from the new and improved feature set, reduced management and support expense, more productive collaboration capabilities, and tighter data protection offered by the current release of Unified CM.

Progent's migration services include ROI analysis, project management or co-management, pilot testing, Cloud connectivity, setting up endpoint devices from Cisco and third-party providers, mobile integration, security and compliance consulting, management automation, business continuity planning, network infrastructure design, training for IT staff and end users, and ongoing consulting and technical support. Progent also has put together fixed-priced upgrade service bundles to make sure your costs are predictable and affordable.

For additional information about Progent's engineering expertise for Cisco solutions, pick a topic:

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