Sending live voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a smart way to cut phone carrier bills to a strategic tool for collaboration and productivity. Converged IP communications, at one time restricted to integrating Internet-based voice and faxes on one network platform to replace expensive PBX systems, today incorporates voice and video, mobile communications, messaging, real-time presence, collaboration services, and much more in a centralized environment that is manageable, extensible, highly secure, fault-tolerant, cost-effective, and intuitive.
Cisco is the global leader in providing the hardware and software infrastructure for supporting the new model of unified communications (UC). Cisco's unified communications solution enhances the efficiency of IT systems by cutting operating expenses; integrating rich media functions with popular software programs to increase user output; supporting collaboration among workers, associates, and vendors to save time and enhance business results; and simplifying the management of your converged voice and data ecosystem.
Cisco's UC solutions address several important product categories:,
Progent offers the remote or onsite consulting services of a Cisco-certified CCIE (Collaboration) specialist who can help organizations of all sizes to plan, configure, manage, upgrade, expand, relocate, and repair Cisco UC products so you can maximize the business advantage of your communications system. Progent can deliver world-class support for all components of Cisco's UC solutions including call management tools, IP phones and softphones, and teleconferencing software. Progent in addition provides expertise for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.
- Call Control Agents for controlling rich media calls and sessions
- Communications Endpoints to optimize worker engagement
- Unified Communications Applications for simplified access to presence, chat, voice and video, voice messages, white boarding, and voice/video conferencing
- IP Gateways for accessing outside networks and teleworkers
Call Control Software - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the core of the Cisco IP Communications portfolio and gives you the versatility to implement a central call-processing model, a decentralized model, or a mix of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate phone capabilities to packet devices such as IP phones, media management devices, VoIP gateways, and multimedia programs throughout the network. Unified Communications Manager supports additional mixed media functions such as unified messaging, video conferencing, and collaborative client communication networks.
The most recent release of Unified Communications Manager, formerly known as Cisco CallManager, offers a variety of enhancements that expedite your return on investment by cutting management and support expenses, increasing worker output, facilitating teamwork, accommodating the bring-your-own-device model of working, fortifying data protection, and allowing efficient use of IT resources. Top innovations include automatic dial-plan replication and batch provisioning, streamlined certificate control, extended support for single sign-on (SSO) for managers and users, hardware-agnostic call recording, on-the-road connectivity without requiring VPN, a new self-provisioning interface that makes it easy for users to specify their preferences for all devices, and support for Transport Layer Security for mobile users.
When you deploy a centralized Cisco Unified Communications Manager cluster to control voice processing for customers at remote sites, IT managers can help achieve continuous call availability through Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a Wide Area Network connection breaks, Cisco SRST incorporated in the Cisco router provides basic Unified Communications Manager capabilities until the link is returned. For a description of Progent's consulting services for Cisco ISR routers, see consulting and troubleshooting support for Cisco ISR routers.
For small business networks, branch locations, and retail deployments that do not need the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a budget-friendly PBX alternative that handles the requirements of locations with as many as 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a unified voice/data solution.
Cisco's Business Edition 6000 is a line of end-to-end platforms that provide essential collaboration features including routing, gateway, high definition voice/video, messaging, instant messaging and presence, voice and video conferencing, and paging services, enabling any user to connect on any endpoint device from any place. All BE6000 systems are delivered preconfigured with a virtualization hypervisor and collaboration applications software, making deployment quick and easy and reducing cost of ownership for companies with up to 1000 employees. All systems come preinstalled with a virtualization hypervisor and Unified Communications applications software. Organizations can simply activate collaboration applications when their needs evolve.
The entry-level BE6000S supports five standard unified communications software applications installed on one integrated 2921V ISR router/gateway/virtualized blade server platform and supports up to 150 users and 300 endpoint devices. The medium-scale BE6000M supports 4 unified communications software application options activated on a virtualized Cisco C220 M4 server platform and can handle as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 UC application options activated on a virtualized C220 M4 server platform and has the capacity for up to 1000 workers, 2500 devices, and 100 contact center agents.
For additional information about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (Unified CM) and Cisco CallManager design, integration, upgrades and technical support.
IP Phones: VoIP and IP Media Endpoints
A collaboration endpoint is an end-user device, either a hardware phone or a software phone program on a desktop or mobile computer. In the Internet Protocol world, each VoIP endpoint is Ethernet connected. VoIP phones have all of the capabilities that an analog phone handset provides, but IP phones can also provide extra features including the ability to connect to websites or host business applications.
In contrast to ordinary Private Branch Exchange systems, in a Cisco IP communications network you can perform almost instantaneous relocations, adds, and changes. You simply move the VoIP phone to your new spot, plug it into an Ethernet connection, and the device registers itself with Cisco Unified Communications Manager. All user privileges and settings are automatically replicated, eliminating the expense and hassle of dispatching technicians to rewire connections. Another efficient capability is extension mobility, which enables you to sign into any Cisco IP phone and receive your own phone number and privileges.
Cisco offers a wide range of Unified CM phones. Cisco's entry-level SPA 300 Series are basic IP and DECT phones offering high-quality voice, support for hosted IP phone environments or an IP private branch exchange, easy deployment and highly secure remote provisioning, zero-downtime software updates, and web-based configuration. The value-priced SPA301 is a one-line IP phone with no display or speakerphone, a base dialer with one Ethernet connector, and a wired handset without keys. The SPA302D, intended solely for operation with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line cordless DECT handset that offers 10-lines, a 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an affordable three-line SIP-based phone with dual switched Ethernet ports, a 128x64 monochrome screen and a speakerphone.
Cisco's SPA500 family VoIP phones are affordable endpoints with support for SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no LCD screen. The SPA502G has a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G has eight lines and eight programmable keys. The SPA509G supports 12 lines and features 12 soft keys. The SPA512G VoIP phone supports four lines, no soft keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports Gigabit Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and includes five programmable keys.
Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices designed for infrequent-use environments like cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and requires a hook switch for call transfer or conferencing.
The 7800 Series of value-priced IP phones are VoIP devices featuring backlit mono screens, four soft keys, 11 dedicated keys, an Ethernet port with Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All models in Cisco's 7800 Series feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, reduces off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for shared areas as well as for employees with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 line to support 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrative staff, contact center personnel, and managers who have significant voice communications requirements.
Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a portfolio of SIP-based IP phones that features desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.
Cisco's wireless VoIP phones are hardened Wi-Fi devices designed for workers who are on the move within campus, warehouse, health-care or other venues where management requires user endpoints that offer more administrative control, security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite users the benefits of voice over wireless LAN technology in environments that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless VoIP Phone features a 2.4 inch color screen, a rugged case designed for shock resistance and compliant with IP67 for dust and splash resistance, extended batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth radio for hands-free operation with cordless headsets. Cisco's 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible environments. The 8821-EX also has a shell fabricated out of industry-standard yellow plastics, which makes it easier to find in a crisis. Find out about Progent's Wireless VoIP Phone integration and troubleshooting support.
Cisco's legacy 9900 family of high-performance IP endpoints combine high-quality voice with business-grade color displays to deliver a rich multimedia experience for knowledge professionals and executive management. Both models in the 9900 family have a Standard Definition 640x480 pixel color display, a Bluetooth radio to support a wide range of headsets, and a built-in Gigabit Ethernet port. Cisco's EnergyWise function is optional and can lower off-hour energy consumption by 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi transceiver for connecting to Voice-over-wireless LAN (VoWLAN) networks, and 4 programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone supports up to 3 IP Expansion Modules for expanding customizable line and feature keys.
Cisco Unified Communications Application Software
Within Cisco's Unified Communications platform, IP telephony, video, and other UC applications are isolated from the call/voice processing mechanism, and they may be anywhere within the system. A cohesive network infrastructure offers a versatile platform for feature-rich business applications and acts as a solid basis for future convergence-based software. Cisco works with leading IT industry partners to offer a broad range of IP telephony and IP video applications and devices. Cisco also enables the ability to develop and manage customized internal programs.
Collaborative applications offered by Cisco and supported by Progent include:
Jabber is a unified communications application that provides presence, instant messaging, business-quality voice, high-definition video, voice messaging, desktop sharing, and real-time conferencing capabilities for PCs, Apple Macs, tablets and smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with important improvements in the areas of video capabilities and screen sharing, and expanding the team environment to additional operating systems and endpoint hardware. Cisco Jabber operates in conjunction with Cisco Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing.
Since Cisco Jabber is based on popular industry standards, it can interoperate with a wide selection of third-party platforms. For example, XMPP enables Cisco Jabber users to trade instant messaging and presence information with other XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Jabber features can be accessed from Microsoft Office applications such as Outlook and Microsoft SharePoint. This cross-platform compatibility optimizes output by delivering a consistent end-user experience and accommodating the BYOD paradigm of networking. Progent offers the assistance of Microsoft-certified Exchange and Outlook consultants and SharePoint application developers who can help you to take advantage of Jabber with Microsoft's popular collaboration products. Progent also offers expertise with Apple iPhone integration and management as well as Google Android phone and tablet integration to assist you to increase the business value of your BYOD ecosystem.
WebEX Meeting Center
Cisco WebEx Meeting Center provides web and video meetings for users with a web browser or almost any PC or mobile computer. WebEx Meeting Center is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it easy to deploy and expand, reduces the cost of administration, eliminates major up-front expenditures, offers high availability and world-class data protection, and delivers consistently high performance. Key capabilities include support for sharing discrete content or an entire screen display with remote attendees in real time, the capability to embed rich media into presentations including PowerPoint and Flash animations, network-based recording plus editing and playback for future reference and training, single sign-on (SSO) and integration with other Cisco collaboration applications such as Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with strict policy control.
WebEX Meeting Center works with Windows, Mac, and Linux PCs and allows mobile workers to start, calendarize, and participate in conferences on Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch online meetings with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a variety of instant messaging solutions.
Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For medium-size businesses and enterprises who wish to create an in-house or hybrid in-house/cloud solution for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-definition video conferencing for attendees with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that works with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to UC deployments and can extend meetings to support cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of how teleconferencing resources should be rationed for each participant, allowing managers to specify the exact service level and user experience required for every user. Cisco TelePresence Content Server records video conference presentations for real-time distribution and on-demand viewing.
Cisco's Unity Connection and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voicemail platform that accelerates teamwork by providing flexible set of alternatives for accessing voice messages within a framework that is simple to deploy and manage. Unity Connection allows you to access and manage voicemail messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Connection also offers advanced voice-recognition capabilities for hands and eyes free operation and extensive Automated Attendant functions that include smart routing for inbound calls and easily customizable call-filtering and message-alert options. The Unity Connection system operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can support up to 20,000 voice mailboxes on each server.
Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses and enterprise satellite locations with up to 500 workers. Unity Express permits users to manage voicemail using a Cisco Unified IP Phone screen, your web browser, or an email client. ISR Routers for which Unity Express is available as a network module include Cisco's 1861, 2900, 3800, and 3900 families. Progent offers comprehensive deployment and troubleshooting services for all ISR routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with Cisco CUCM and desktop agent software like Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the appropriate salesperson or service representative. UCCE offers smart call distribution, computer telephony integration (CTI), support for multichannel customer contact management, network-wide call queuing, interactive voice response (IVR) and advanced company-wide reporting to streamline the creation and management of a modern contact center. Cisco products incorporated in Unified CCE's customer contact management solution include Unified IP Phones, Voice, and Cisco network infrastructure.
Unified Contact Center Express (CCX) offers a packaged bundle for building a customer interaction management center for branch or midmarket deployments that handle up to 400 agents. Multiple packages are available, as well as a variety of optional advanced features. Unified CCX integrates closely with Cisco Unified Communications Manager and offers intelligent call distribution, contact management, integrated reporting, IVR, and management of voice, email, chat, and social media requests. Unified Contact Center Express comes with Finesse, a browser-based customizable desktop agent that requires no client-side installation. Optional advanced features include conditional routing, estimated-wait-time messages, and quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), allows users to be called via one phone number that rings at the same time on their Cisco IP Phone and their smartphone. Users can switch live conversations between their desktop VoIP phone and their mobile phone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls are extended to alternate endpoints.
Cisco Prime Collaboration provides an automated process for first-time installs and for follow-on moves, adds, changes, and deletions. A user-friendly console provides a single look at a subscriber and the subscriber's services. Cisco Prime Collaboration Provisioning significantly accelerates company-wide rollouts and reduces the effort required for future updates. Prime Collaboration in addition offers advanced analytics including technology adoption and usage rates, enabling organizations to optimize resources and further reduce total cost of ownership.
Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with other systems and with users working outside the firewall. Cisco's portfolio of gateways deliver UC support for a broad range of gateway as well as session-border-control deployments.
Communications gateways offered by Cisco and supported by Progent include:
Expressway Converged Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that allows organizations to allow colleagues, suppliers, consumers, or business partners who are working on various outside network environments, workgroup applications, or endpoint equipment to connect to Cisco Unified Communication features. The Expressway integrates with a Cisco CM system or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco HCS to help make productive collaboration more pervasive. Important capabilities of Cisco Expressway are:
Cisco Unified Border Element (CUBE)
- Mobile and Remote Access: Off-site workers with any Jabber-compatible desktop or handheld computer or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on as well as TLS security and are able to access all their Jabber workloads (high-definition video, voice, data instant messaging, and realtime presence) without requiring the inconvenience a VPN. Also, telecommuters can utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user experience at home identical to the corporate office.
- Jabber Guest Support: Expressway is critical for supporting Cisco's Jabber Guest, which permits “guests” to communicate with your organization simply and securely via streamlined web-browser and mobile video phone calls.
- Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver a world-class, extensible conferencing experience that seamlessly combines high-quality voice, video, and content sharing to any client, anywhere, using any endpoint.
- Interoperability: In case your company currently has third-party video systems, Cisco Expressway can help you to migrate easily to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol (SIP) systems. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/AVC.
Cisco Unified Border Element is a collaboration edge session border gateway that interconnects unified communications networks to the PSTN. In addition to providing session border control, Cisco Unified Border Element (CUBE) provides easy and cost-efficient collaboration outside the enterprise firewall. Important collaboration functions supported by CUBE include:
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be enabled on a wide selection of Cisco's enterprise-class routers, which include Cisco's ASR 1000 Series, the Cisco ISR 4000 line, the ISR G2 Series, and high-end versions of Cisco's 800 fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.
- WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
- Voice/Video recording
- SIP-based Call-center and IVR solutions
- Policy-based security evaluation of voice calls
- Business-to-business immersive telepresence over SIP
How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist your business to design, deploy, manage and troubleshoot converged communications networks built on Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have in-depth experience supporting Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, UC applications such as Jabber and Unity Connection, Cisco's video conferencing products, communication gateways, utilities built into Cisco Catalyst switches and routers. Progent can also offer expertise with related technologies like Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure experts can in addition assist you to create SIP connectivity environments that incorporate SIP-based IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified Communications Manager.
Progent's application developers can create specialized unified communications applications that will help your business to integrate the features of Cisco Unified Communications Manager into your company operations for increased productivity. Progent can analyze your current network and Internet connectivity architecture to make sure your environment is optimized to accommodate high-quality Voice over IP and HD video, help you to choose and integrate Cisco hardware and software that make sense for your current situation and future growth goals, and interface your Cisco Unified Communications solution with products from other vendors. Progent's CISSP certified network security and compliance consultants can assist you to create, implement, and validate a comprehensive security and compliance plan for your converged communications ecosystem. In addition, Progent can assist you to configure Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony (SRST) for cost-effective call control redundancy in remote-branch and home-office environments, and Progent's disaster recovery and business continuity planning consultants can help you develop a sensible DR/BC plan to ensure the availability of your crucial communications system.
Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and all versions of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to develop, repair, or validate this older software. Security updates for this pivotal product will stop, which in certain circumstances may create regulatory compliance or even potential liability problems.
Progent will continue to offer comprehensive support services for outdated editions of Cisco Unified Communications Manager and Cisco CallManager, but if your business is still running an out-of-dated version of this critical application you should begin now to plan your upgrade. Progent's collaboration consulting professionals can help your company to upgrade non-disruptively to the latest release of Unified Communications Manager and can typically save clients as much as 50% off consulting fees versus competing IT service firms because of Progent's documented process and hands-on experience in this practice area. By adhering to leading practices, Progent can make sure your organization gets a fast payback on your investment by showing you how to benefit fully from the new and improved features, lower administrative and maintenance costs, more productive collaboration capabilities, and stronger security provided by the newest edition of Unified CM.
Progent's migration consulting services include ROI analysis, project management or co-management, pilot testing, Cloud connectivity, setting up endpoint devices from Cisco and other providers, smartphone and tablet connectivity, data protection consulting, streamlined management, disaster recovery planning, network architecture design, training for IT staff and end users, and ongoing consulting and technical support. Progent also offers fixed-priced upgrade packages to make sure your costs are predictable and affordable.
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To get in touch with Progent about consulting expertise for Cisco networking, phone 1-800-993-9400 or go to Contact Progent.