Exchanging live voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a smart method to save money on phone bills to being a required tool for collaboration and worker productivity. Unified communications, at one time restricted to integrating Internet-based voice calls and faxing on a single system in order to replace traditional PBX systems, now incorporates voice and video, mobility, instant messaging, presence, services, and more within a centralized ecosystem that is easy to manage, extensible, highly secure, resilient, economical, and intuitive.
Cisco is the market leader in supplying the hardware and software infrastructure for supporting the current model of unified communications (UC). Cisco's UC solution enhances the productivity of IT systems by cutting operational costs; integrating rich media functions with familiar software programs to improve worker output; supporting collaboration among workers, partners, and vendors to save time and enhance business outcomes; and streamlining the management of your converged voice and data environment.
Cisco's Unified Communications solutions include these main product areas:,
Progent offers the online or on-premises consulting services of a certified CCIE (Collaboration) specialist to help businesses of any size to plan, configure, manage, upgrade, optimize, move, and troubleshoot Cisco unified communications products so you can highest strategic advantage of your UC investment. Progent can deliver expert support for every facet of Cisco's unified communications solutions including call processing and control tools, IP phones and softphones, and teleconferencing platforms. Progent also provides consulting and support services for Cisco's realtime media-optimized network infrastructure products including ISR routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.
- Call Control Agents for managing calls and sessions
- VoIP and Video Phones and Softphones to enhance end-user productivity
- Unified Communications Applications for simplified access to presence, IM, voice and video, voice messages, white boarding, and conferencing
- Communications Gateways for interfacing with outside networks and remote users
Call Control Agents - Unified Communications Manager (CallManager)
The call-processing agent is the core of the Cisco IP collaboration portfolio and provides the flexibility to implement a central call-processing model, a decentralized model, or a mix of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet network devices such as IP handsets, media management products, VoIP gateways, and mixed media applications across the IT environment. Unified Communications Manager enables extra mixed media functions such as unified messaging, video conferencing, and collaborative customer interaction networks.
The latest version of Unified Communications Manager, previously known as CallManager, offers a wealth of enhancements that accelerate your return on investment by lowering management and maintenance expenses, improving worker productivity, facilitating teamwork, supporting the bring-your-own-device style of working, fortifying security, and allowing efficient utilization of network resources. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate control, extended support for standards-based single sign-on for managers and users, device-agnostic call recording, mobile connectivity with no need for VPN, a revamped self-provisioning interface that makes it simple for workers to set their options and preferences for all of their endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.
When you deploy a central Cisco Unified Communications Manager cluster to manage voice processing for customers at distributed sites, administrators can help ensure non-stop call operation through Cisco Survivable Remote Site Telephony, an IOS Software image for routers. If a WAN link fails, Cisco SRST incorporated in the router offers basic Unified Communications Manager services until the connection is restored. For a description of Progent's consulting support for Cisco routers, see consulting support for Cisco routers.
For small businesses, branch locations, and retail deployments that do not need the full feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express provides a budget-friendly solution that meets the requirements of sites with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco ISR router, smaller organizations can rapidly set up a unified voice/data solution.
Cisco's BE6000 is a family of complete platforms that offer fundamental unified communications features such as routing, gateway, premium voice and video, messaging, chat and presence, conferencing, and paging services, allowing any user to connect on any device from anywhere. All solutions come preinstalled with a virtualization hypervisor and Unified Communications applications, making implementation quick and simple and reducing operating expenses for organizations with as many as 1000 workers. All BE6000 versions come packaged preloaded with virtualization and collaboration applications. Organizations can simply enable UC applications whenever their requirements dictate.
The small-scale Business Edition 6000S includes five fixed collaboration applications installed on one combination 2921V router/gateway/virtualized blade server platform and can handle as many as 150 users and 300 devices. The medium-scale BE6000M supports 4 collaboration application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight unified communications application options enabled on a virtualized Cisco C220 M4 server and has the ability to support as many as 1000 workers, 2500 devices, and 100 contact center agents.
For more details about Progent's support for Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM) and CallManager design, integration, migration and troubleshooting.
IP Phones: IP Voice and IP Video Endpoints
A collaboration endpoint is an end-user instrument, either a physical handset or a soft phone program that runs on a desktop or handheld computer. In the Internet Protocol world, each VoIP handset or soft phone is Ethernet connected. VoIP phones have all of the capabilities that an analog phone provides, but IP phones often offer extra functions including the ability to access websites or run productivity-enhancing applications.
Unlike ordinary Private Branch Exchange technology, in a Cisco IP phone network you can perform virtually instantaneous relocations, adds, and changes. All you do is move the IP handset to its new spot, attach it to an Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All client privileges and settings are programmatically re-established, eliminating the cost and delay of sending technicians to rewire connections. An additional useful capability is location independence, which allows you to sign into any Cisco VoIP phone and get your own phone ID and privileges.
Cisco offers a wide selection of VoIP handsets. Cisco's entry-level Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) devices offering wide-band audio, support for hosted IP telephony environments or an IP private branch exchange, easy installation and highly secure remote provisioning, transparent software updates, and browser-based set up. The value-priced SPA301 is a single-line IP endpoint with no screen or speakerphone function, a base dialer that has a single Ethernet port, and a wired handset with no keys. The SPA302D, designed exclusively for use with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a 176 x 220 pixel color display, and a dial pad with speakerphone capability. Cisco's SPA303 is an economical 3-line IP phone with dual Ethernet ports, a 128x64 mono graphical display and a speaker.
Cisco's SPA500 line VoIP phones are low-cost endpoints that support SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, PoE, and conferencing support. Most versions have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight programmable keys but no LCD screen. The SPA502G has a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four programmable keys. The SPA508G has eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and has 12 soft keys. The SPA512G VoIP phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and has five programmable buttons.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for occasional-use settings like lobbies, hallways, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono screen, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a display and uses a hook switch for call transfer or conferencing.
The 7800 family of economical IP phones are VoIP devices with backlit monochrome screens, four programmable buttons, 11 dedicated buttons, an Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All devices in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared locations as well as for workers with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only unit in the 7800 series that provides 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrators, contact center agents, and managers who have heavy voice communications needs.
Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft keys.
Cisco's IP Phone 8800 Series is a family of SIP-only endpoints that includes desktop units, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature keys. Cisco's IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.
Cisco's wireless VoIP phones are industrial-grade wireless devices intended for professionals who are on the move within office, warehouse, retail or other venues where management requires user endpoints that offer more control, security and ruggedness than is possible with the BYOD mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite users the benefits of voice over wireless LAN (VoWLAN) communications in workplaces with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone includes a hi-res color screen, a rugged shell rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and moisture resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for use in hazardous environments. The 8821-EX also features a shell made out of industry-standard yellow plastics, which makes the device easy to locate during an emergency. Find out about Progent's Wireless IP Phone integration consulting.
Cisco's legacy 9900 Series of high-performance VoIP phones integrate high-quality voice with business-grade color video to provide a productive multimedia UC experience for managers and executives. Both models in the 9900 line have a Standard Definition 24-bit color screen, a Bluetooth 2.0 radio to support a broad range of headsets, and a built-in 1 GE Ethernet port. The Cisco EnergyWise function is offered as an option and can lower off-hour power use by 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Expansion Modules for expanding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with Voice-over-wireless LAN (VoWLAN) networks, and 4 customizable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 IP Color Key Expansion Modules for adding customizable line and function keys.
Unified Communications Applications
Within Cisco's Unified Communications architecture, IP voice, video, and other UC applications are physically separate from the call/voice processing infrastructure, and they may reside at any location within the network. A single connectivity infrastructure offers an open environment for powerful business applications and provides a solid basis for downstream convergence-based applications. Cisco cooperates with third-party technology companies to provide a wide selection of IP telephony and IP video software applications and devices. Cisco also enables the capability to develop and manage customized internal applications.
Collaborative application software offered by Cisco and supported by Progent include:
Jabber is a unified communications application that provides presence, IM, voice, video, voice messaging, desktop sharing, and online conferencing capabilities for Windows PCs, Apple Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of video features and desktop screen sharing, and extending the team experience to additional platforms and endpoint hardware. Jabber works with Cisco Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for conferencing.
Since Cisco Jabber is built around key industry standards, it can communicate with a wide range of third-party platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) enables Jabber to exchange IM and presence information with a variety of XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Cisco Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and Microsoft SharePoint. This cross-platform support optimizes productivity by providing a common end-user experience and accommodating the bring-your-own-device model of computing. Progent offers the assistance of certified Exchange and Outlook consultants and SharePoint experts who can help you to take advantage of Jabber with Microsoft's powerful collaboration platforms. Progent also offers help with iPhone and iPad integration as well as Google Android smartphone and tablet integration to help you to increase the productivity of your BYOD ecosystem.
WebEX Meeting Center
Cisco WebEx Meeting Center provides online conferencing for users with a web browser or virtually any desktop or mobile device. Cisco WebEx Meeting Center is offered as SaaS via Cisco's WebEx Cloud. This makes it simple to roll out and expand, reduces the cost of administration, eliminates high up-front investment, offers maximum uptime and enterprise-grade data protection, and provides excellent performance. Key capabilities include support for sharing discrete content or your entire screen display with online participants in real time, the capability to add multimedia into your presentations including PowerPoint and Flash animations, session and content recording plus editing and playback for training and demonstrations, single sign-on and support for Cisco collaboration applications like Jabber and TelePresence, plus stringent data protection and encrypted connections with tight policy control.
Cisco WebEx Meeting Center works with Windows, Mac, and Linux-powered desktops and notebooks and permits mobile workers to launch, schedule, and participate in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Notes, and a selection of IM solutions.
Cisco TelePresence Products for In-house Video Conferencing Environments
For medium-size businesses and larger enterprises who want to create an in-house or hybrid on-premises/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence products that deliver high-quality and standards-based teleconferencing for participants with almost any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to UC deployments and can extend meetings to incorporate cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how conferencing bandwidth and features are allocated for each attendee, enabling administrators to specify the exact service level and user experience required for each user. Cisco TelePresence Content Server captures video conference presentations for real-time streaming and video on demand viewing.
Cisco Unity Connection and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified CM, is a unified voicemail solution that accelerates collaboration by offering flexible set of alternatives for accessing voice messages within a framework that is simple to deploy and manage. Unity Connection lets you access and manage voicemail messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers sophisticated speech-recognition features for hands and eyes free operation and extensive Automated Attendant features such as intelligent routing for inbound phone calls and easily customizable call-filtering and message-alert settings. The Cisco Unity Connection system runs as a VM that can be hosted on a BE6000 server or a Cisco SRE 910 router blade service module and can support as many as 20,000 mailboxes per server.
Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and enterprise satellite offices with as many as 500 voice mailboxes. Cisco Unity Express allows users to access and manage voicemail messages using a Cisco Unified IP Phone display, a browser, or an email system. Integrated Services Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 families. Progent offers certified configuration and support services for Cisco routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Unified CM and desktop agent apps such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the proper sales or support person. UCCE provides smart call routing, computer telephony integration (CTI), multichannel customer contact management, call queuing, interactive voice response and advanced company-wide reporting to streamline the creation and management of a large-scale contact center. Cisco platforms incorporated in UCCE's client contact management solution include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.
Unified Contact Center Express (Unified CCX or CCX) offers a packaged solution for building a customer interaction management center for branch or midmarket deployments that handle up to 400 agents. Multiple bundles are available, as well as a selection of optional enhancements. Cisco Unified Contact Center Express integrates closely with Unified Communications Manager and offers intelligent call distribution, client management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media requests. Unified CCX comes with Cisco Finesse, a browser-based customizable desktop agent that requires no client installation. Optional advanced features include call-in-queue, estimated-wait-time announcements, and productivity optimization with workforce and quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be called from a single phone number that rings at the same time on their Cisco desktop VoIP Phone and their mobile phone. Users can transfer live conversations between their Cisco IP phone and their cell phone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection account. Users can create their own access lists that specify which calls get directed to alternate endpoints.
Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated process for first-time deployments as well as for “day 2” moves, additions, changes, and deletions. A user-friendly interface provides a unified look at a subscriber and the subscriber's services. Prime Collaboration substantially accelerates site installations and minimizes the effort required to implement ongoing changes. Prime Collaboration also offers management analytics that show application adoption and consumption trends, enabling administrators to optimize IT resources and further lower total cost of ownership.
Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco Unified Communications environments to connect with other networks and with users operating beyond the firewall. Cisco's line of gateways deliver UC services for a broad range of gateway and session-border-control deployments.
Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:
Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that allows organizations to provide workers, vendors, customers and prospects, or business partners who are using different network environments, workgroup platforms, or endpoint devices to connect to Cisco Unified Communication services. Cisco's Expressway works in conjunction with an enterprise Cisco CM system or Cisco BE6000, or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more universal. Key features of Expressway are are:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Access: Off-site workers with any Jabber-supported client or telecommuters with Cisco TelePresence endpoints get the convenience of one-time sign-on plus Transport Layer Security (TLS) and are able to access all their Jabber applications (video, voice, data instant messaging, and presence) without the inconvenience a VPN connection. Also, telecommuters can use their Cisco TelePresence endpoints without a VPN, delivering a user experience at home identical to the office.
- Cisco Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which makes it possible for “guests” to communicate with your business simply and safely using lightweight web-browser and mobile video phone calls.
- Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver an advanced, scalable teleconferencing experience that transparently integrates voice, HD video, and data sharing to any client, anywhere, using any endpoint.
- Interoperability: If your organization currently has third-party video products, Expressway can help you to move efficiently to Cisco products whenever it makes business sense. Cisco Expressway offers video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol systems. Internetworking capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to H.264/AVC.
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects unified communications systems to the PSTN. In addition to providing session border control, CUBE delivers simple and cost-efficient collaboration beyond the corporate firewall. Sample collaboration features supported by CUBE include:
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be enabled on many of Cisco's enterprise router platforms, which include Cisco's ASR 1000 routers, the ISR 4000, the ISR G2, and several models of the 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.
- WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected conferencing
- Voice/Video recording
- SIP-based Call-center and interactive-voice-response (IVR) applications
- Policy-based evaluation of voice calls
- Business-to-business teleconferencing over SIP
How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent can provide remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to assist your business to design, implement, manage and troubleshoot converged communications environments based on Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified consultants have in-depth backgrounds with Unified Communications Manager and CallManager, VoIP phones and other endpoints, UC applications like Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer expertise with technologies such as Cisco SRST, CUBE, H.323 and SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can also help you to create SIP connectivity solutions that include SIP-based IP voice phones and video endpoints, SIP trunks, SIP conferencing and SIP management tools with CUCM.
Progent's application developers can create specialized IP telephony software that will help your business to integrate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can evaluate your existing network and Internet connectivity infrastructure to make sure your system is configured to accommodate high-quality Voice over IP and HD video, help you to select and deploy Cisco products that make sense for your current needs and downstream expansion objectives, and integrate your Cisco Unified Communications products with products from other vendors. Progent's CISSP and ISSAP certified network security and compliance consultants can show you how to develop, carry out, and validate an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can help you to deploy Cisco fault-tolerant mechanisms like Cisco Unified SRST for affordable call control redundancy in branch office and telecommuter environments, and Progent's disaster recovery preparedness experts can help you create a viable DR/BC plan to protect your business-critical communications environment.
Unified Communications Manager/CallManager Migration Services
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, fix, or validate the product software. Security updates for this pivotal product will stop, which in some circumstances may create compliance or legal liability issues.
Progent will continue to provide premiere consulting and support for end-of-life versions of Cisco Unified CM and Cisco CallManager, but if your business is now running a legacy version of this essential software your organization should begin immediately to plan your upgrade. Progent's Cisco-certified consultants can assist you to migrate non-disruptively to the current edition of Cisco Unified CM and can routinely save customers as much as 50% off consulting expense versus competing computer service companies thanks to Progent's documented process and hands-on experience in this practice area. By adhering to leading practices, Progent can make sure your organization gets a fast payback on your investment by showing you how to take full advantage of the enhanced feature set, reduced management and support expense, more engaging collaboration, and tighter data protection provided by the latest edition of Cisco Unified Communications Manager.
Progent's upgrade consulting services include return-on-investment assessment, project management or co-management, pilot testing, Cloud connectivity, setting up collaboration endpoints from Cisco and other suppliers, smartphone and tablet integration, security and compliance services, streamlined management, disaster recovery/business continuity planning, network topology design, staff and user training, and ongoing consulting and technical support. Progent also offers fixed-priced migration packages to make sure your costs are visible and affordable.
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