Cisco IP Voice HelpExchanging real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a savvy way to reduce phone bills to being an indispensable tool for competitive advantage. Converged IP communications, once limited to integrating Internet-based voice and faxes on a single system in order to replace traditional PBX systems, today encompasses voice and video, mobile communications, chat, presence, collaboration services, and much more in a cohesive framework that is easy to manage, extensible, highly secure, fault-tolerant, economical, and intuitive.

Cisco is the market leader in providing the hardware and software infrastructure for supporting the modern model of unified communications (UC). Cisco's unified communications architecture enhances the efficiency of information systems by slashing operating expenses; combining multiple collaboration features with popular software applications to improve worker output; supporting teamwork among employees, partners, and suppliers to save effort and improve business results; and simplifying the support of your converged voice and data environment.

Cisco's UC solutions address several primary product areas:,

  • Call Control Platforms for controlling calls and sessions
  • Collaboration Endpoints to optimize end-user engagement
  • Unified Communications Software Applications for easy access to real-time, IM, voice and video, phone messages, white boarding, and conferencing
  • Communications Gateways for accessing outside networks and telecommuters
Progent can provide the remote or onsite consulting services of a Cisco-certified CCIE specialist who can assist businesses of any size to plan, configure, manage, migrate, expand, move, and repair Cisco UC products so that you highest competitive advantage of your UC investment. Progent offers expert support for every element of Cisco's UC solutions such as call processing and control tools, VoIP and softphones, and immersive telepresence software. Progent in addition provides expertise for Cisco's IP voice-optimized infrastructure including ISR routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco IP Communications ConsultantsCisco's call-processing agent is the core of the Cisco IP telephony solution and gives you the versatility to implement a centralized call-processing model, a decentralized design, or a combination of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony features to packet products such as IP handsets, media management appliances, Voice over IP gateways, and mixed media applications throughout the IT environment. Unified Communications Manager supports extra multimedia functions such as unified messaging, multimedia conferencing, and group-based client communication networks.

The latest release of Unified CM, formerly branded Cisco CallManager, offers a wealth of improvements that accelerate your return on investment by lowering administrative and maintenance expenses, improving user productivity, facilitating teamwork, supporting the bring-your-own-device style of computing, fortifying security, and making efficient use of IT infrastructure. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate control, expanded support for single sign-on (SSO) for managers and end users, device-agnostic call recording, mobile access with no need for VPN tunneling, a revamped self-provisioning interface that makes it simple for workers to specify their preferences for all devices, and support for Transport Layer Security for mobile users.

In cases where you deploy a central Unified Communications Manager cluster to control voice processing for users at remote locations, administrators can help ensure non-stop phone operation through Cisco SRST, an IOS Software image for routers. If a WAN connection breaks, Cisco SRST in the router provides basic Cisco UC Manager capabilities until the link is restored. For information about Progent's consulting services for Cisco ISR routers, refer to consulting and troubleshooting services for Cisco ISR routers.

For small business networks, branch locations, and retail deployments that do not require the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a budget-friendly PBX alternative that handles the needs of sites with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco router, smaller organizations can rapidly deploy a unified voice/data solution.

The Cisco BE6000 is a line of all-in-one solutions that offer fundamental collaboration features such as routing, gateway, high definition voice and video, messaging, chat and real-time presence, conferencing, and paging services, allowing any end user to collaborate on any endpoint device from anywhere. All solutions come preloaded with a virtualization hypervisor and UC applications, making implementation fast and simple and reducing operating expenses for companies with up to 1000 workers. All versions come packaged preconfigured with virtualization and UC applications software. Organizations can instantly activate collaboration software applications as their requirements evolve.

The small-scale Business Edition 6000S includes five fixed UC software applications preloaded on one integrated 2921V router/IP gateway/virtualized E1600 M2 blade server platform and can handle up to 150 workers and 300 devices. The medium-scale BE6000M includes four collaboration application options activated on a single virtualized C220 M4 server platform and supports a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 collaboration software application options enabled on a single virtualized Cisco C220 M4 server and supports as many as 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager planning, configuration, upgrades and technical support.

IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is a user instrument, either a physical handset or a software phone application on a PC or mobile computer. In the Internet Protocol environment, each VoIP phone is Ethernet connected. IP phones offer all of the capabilities that an ordinary telephone provides, but Voice over IP phones often offer additional features such as the ability to connect to websites or run business software.

Cisco VoIP Phones ConsultantsIn contrast to conventional PBX technology, in a Cisco IP communications environment you can perform almost instant moves, additions, and changes. You simply move the VoIP handset to your new location, attach it to the Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and settings are automatically re-established, eliminating the expense and delay of sending technicians to rewire connections. An additional useful feature is location independence, which enables you to log into any Cisco IP phone and get your own phone extension and rights.

Cisco offers a broad selection of VoIP phones. The low-cost SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications phones offering wide-band audio, compatibility with hosted IP telephony systems or an IP private branch exchange, easy deployment and secure online provisioning, transparent software updates, and web-based set up. The low-end SPA301 is a one-line IP endpoint with no display or speakerphone function, a base dialer with one Ethernet port, and a wired handset without keys. The SPA302D, designed solely for operation with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 color screen, and a dial pad with speakerphone capability. The SPA303 is an affordable three-line SIP-based phone with dual switched ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 Series IP Phones Integration and SupportThe SPA500 Series IP phones are affordable devices that support SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, PoE, and conferencing support. Most versions have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no LCD screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G has four lines and has four soft keys. The SPA508G has eight lines and eight programmable buttons. The SPA509G IP Phone supports 12 lines and has 12 programmable buttons. The SPA512G has four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color screen, supports five lines, and has five soft keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for infrequent-use settings like lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a screen and uses a hook switch for transferring a call or conferencing.

The 7800 family of value-priced IP phones are VoIP desktop endpoints featuring backlit mono screens, four programmable buttons, 11 fixed-feature keys, an integral Ethernet port with Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for shared locations and for employees with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only unit in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrators, call center personnel, and managers who have significant call needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color screen, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch screen and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.

>Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop devices, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated buttons. The Cisco IP Phone 8811 includes a backlit mono screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP Phone Integration ConsultingCisco's wireless IP phones are hardened wireless handsets designed for professionals who are mobile within office, hospitality, health-care or other environments where management wants portable phones that offer more administrative control, data security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite users the benefits of voice over wireless LAN (VoWLAN) communications in workplaces with 802.11x Wi-Fi. The 8821 Wireless VoIP Phone features a 2.4 inch color screen, a durable case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and moisture resistance, long-life batteries, a built-in speakerphone, and an integrated Bluetooth radio to support cordless headsets. The 8821-EX Wireless IP Phone adds spark suppression for use in hazardous environments. Cisco's 8821-EX also features a shell made of industry-standard yellow plastics, which makes the device easier to locate the event of an emergency. Learn about Progent's Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 VoIP Phones Consulting FirmCisco's discontinued 9900 family of advanced VoIP phones mix high-definition voice with hi-res color screens to offer a rich multimedia unified communications solution for knowledge professionals and executive management. The two models in the 9900 line incorporate a Standard Definition 24-bit color display, a Bluetooth radio to support a broad range of headsets, and a built-in Gigabit Ethernet port. Cisco's EnergyWise power-save function is offered as an option and can lower off-work power consumption by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Expansion Modules for expanding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi radio for deployment with voice-over-wireless LAN environments, and 4 soft-label programmable touchscreen keys to access Cisco Unified Communications features. The 9971 IP phone supports up to 3 IP Expansion Modules for adding scalability to customizable line and feature keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP voice, IP video, and other UC applications are independent from the call/voice processing infrastructure, and they may be anywhere within the network. A cohesive network framework offers an open environment for powerful applications and serves as a firm basis for downstream convergence-based applications. Cisco works with third-party IT industry companies to offer a wide range of IP telephony and video software applications and products. Cisco also enables the capability to create and administer specialized in-house programs.

UC applications offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a UC client application that provides presence, IM, voice, high-definition video, voicemail, desktop sharing, and real-time conferencing features for Windows PCs, Macs, tablets as well as iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and integration of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important enhancements to video features and desktop sharing, and extending the team experience to additional platforms and devices. Cisco Jabber operates with Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for conferencing.

Because Cisco Jabber is built around popular communication standards, it can communicate with a broad selection of third-party platforms. For example, Extensible Messaging and Presence Protocol enables Jabber users to exchange IM and presence data with a variety of XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office applications including Outlook and SharePoint. This broad platform support optimizes output by providing a common end-user environment and fully enabling the bring-your-own-device model of networking. Progent offers the services of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can assist you to integrate Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with Apple iPhone and iPad integration as well as Google Android smartphone integration and management to help your organization to enhance the productivity of your BYOD environment.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center enables web meetings for users with a browser or almost any desktop or mobile computer. WebEx Meeting Center is delivered as SaaS through Cisco's WebEx Cloud. This makes it simple to deploy and scale, reduces the cost of management, eliminates high up-front investment, features high availability and enterprise-grade data protection, and delivers consistently high throughput. Important capabilities include the ability to share specific content or an entire screen display with remote attendees in real time, the ability to add multimedia into your presentations including PowerPoint and Flash animations, session and content recording plus playback for training and demonstrations, single sign-on (SSO) and support for other Cisco collaboration applications such as Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with tight policy management.

>WebEx Meeting Online Conferencing Consulting Services

WebEX Meeting Center runs on Windows, Mac, and Linux desktops and notebooks and permits mobile workers to launch, schedule, and take part in meetings on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate online conferences with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of IM applications.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For medium-size organizations and larger enterprises who wish to build an in-house or hybrid on-premises/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-quality and standards-based video conferencing for attendees with almost any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works with Cisco Unified CM to deliver multiparty video, audio and content sharing to unified communications environments and can extend meetings to incorporate cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way teleconferencing bandwidth and features should be rationed for every individual participant, enabling administrators to define the exact service level and experience needed for every user. Cisco TelePresence Content Server collects video and presentations for real-time streaming as well as video on demand playback.

Cisco Unity Connection Platform and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an extension of Unified Communications Manager, is a converged voice messaging system that accelerates collaboration by offering a variety of options for accessing calls and messages within an environment that is easy to implement and maintain. Unity Connection allows you to read and manage voicemail from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Connection also offers advanced voice-recognition capabilities for hands and eyes free management and powerful Automated Attendant functions such as smart routing for incoming calls and easily customizable call-screening and message-notification settings. The Cisco Unity Connection platform runs as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate up to 20,000 mailboxes per server.

Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to mid-size businesses (SMBs) and enterprise branch offices with as many as 500 users. Unity Express allows you to access and manage voicemail messages via a Cisco IP Phone screen, a browser, or your email system. ISR Routers for which Unity Express is available as a network module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent offers certified deployment and troubleshooting services for all Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) works with Cisco Unified CM and agent desktop apps such as Cisco Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the proper salesperson or service representative. Unified CCE offers smart call distribution, computer telephony integration (CTI), multiple channel contact management, network-wide call queuing, interactive voice response and consolidated company-wide reporting to simplify the creation and management of a large-scale customer contact center. Cisco products incorporated in UCCE's client interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) offers a packaged bundle for creating a customer interaction management center for branch or midmarket systems that support up to 400 agents. Multiple bundles are offered, plus a selection of optional enhancements. Cisco Unified Contact Center Express works with CUCM and offers smart call distribution, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Unified Contact Center Express comes with Finesse, a browser-based customizable desktop agent that needs no client installation. Advanced options include call-in-queue, expected-wait-time messages, and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be called via a single number that rings simultaneously on their desktop VoIP Phone and their mobile phone. Users can transfer live calls between their desktop VoIP phone and their mobile phone seamlessly. Calls that are not answered can be transferred to a Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that specify which calls get extended to different endpoints.

Prime Collaboration Provisioning
Cisco Prime Collaboration offers an automated platform for initial deployments and for follow-on moves, adds, changes, and deletions. An intuitive interface provides a single look at a subscriber and the subscriber's services. Cisco Prime Collaboration Provisioning significantly accelerates company-wide rollouts and reduces the time required to implement ongoing changes. Prime Collaboration in addition offers advanced analytics that show technology adoption and consumption trends, allowing administrators to optimize IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco Unified Communications environments to connect with public systems and with clients operating beyond the firewall. Cisco's portfolio of communication gateways deliver unified communications support for a broad range of gateway and session-border-control applications.

Communications gateways available from Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that allows companies to allow team members, vendors, consumers, or partners who are using various outside network environments, workgroup applications, or endpoint equipment to access to Unified Communication functions. The Expressway gateway integrates with a Cisco CM system or Cisco BE6000, or can be run via the cloud with Cisco Hosted Collaboration Solution to help make collaboration more pervasive. Key capabilities of Cisco Expressway include:

  • Mobile and Off-site Connectivity: Remote users who have any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) and of Transport Layer Security (TLS) and are able to access all their Jabber workloads (video, high-quality voice, content instant messaging, and realtime presence) without the inconvenience starting a VPN connection. In addition, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN, providing a user environment at home that is the same as the corporate office.
  • Cisco Jabber Guest Support: Expressway is integral for enabling Jabber Guest, which allows “guests” to communicate with your organization easily and securely through streamlined web-browser and mobile video calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that connects between onsite Cisco or third-party systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway offers an advanced, scalable teleconferencing environment that transparently combines voice, high-definition video, and content sharing to anyone, anywhere, using any endpoint.
  • Interoperability: If your company currently has third-party video technology, Cisco Expressway can help you to migrate easily to Cisco products when you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol (SIP) systems. Gateway capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to AVC/H.264.
Cisco Unified Border Element
Cisco Unified Border Element is a collaboration edge session border gateway that connects converged business communications systems to the PSTN. Beyond offering session border control, Cisco Unified Border Element (CUBE) provides simple and affordable collaboration beyond the firewall. Important unified communications functions supported by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of phone calls
  • Business-to-business telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be deployed on a broad range of Cisco's enterprise-class routers, which include ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 family, the ISR G2, and several versions of the 800 fixed-configuration routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual application container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or on-premises help from a certified CCIE Collaboration expert to help your business to plan, deploy, administer and troubleshoot unified communications networks that incorporate Cisco Unified Communication technology in a centralized, distributed, or hybrid deployment. Progent's Cisco engineers have extensive backgrounds with Cisco Unified Communications Manager and CallManager, VoIP phones and soft phones, Unified Communications applications like Jabber and Unity Connection, Cisco's teleconferencing technologies, communication gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer expertise with related technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can also help you to build SIP infrastructure environments that incorporate SIP VoIP phones and video endpoints, SIP-based CUBE trunks, and SIP administration tools via Cisco Unified Communications Manager.

Progent's application developers can build specialized unified communications software that will help your company to integrate the telephony capabilities of Cisco Unified Communications Manager into your business processes for increased efficiency. Progent can revue your existing network and Internet connectivity infrastructure to determine whether your system is configured to accommodate business-quality Voice over IP and HD video, help you to choose and integrate Cisco hardware and software that make sense for your present situation and downstream expansion goals, and interface your Cisco collaborative communications products with technology from other suppliers. Progent's ISSAP certified network security consultants can assist you to develop, implement, and test an enterprise-wide security and compliance plan for your converged communications solution. Also, Progent can help your organization to configure Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony for affordable call control backup in remote-branch and home-office sites, and Progent's disaster recovery and business continuity planning experts can help you develop a viable DR/BC plan to protect your business-critical communications system.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and all versions of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer develop, repair, or test the product software. Security updates for this pivotal product will end, which in some circumstances could cause compliance or even potential liability issues.

Progent continues to provide comprehensive support for outdated versions of Cisco Unified CM and CallManager, but in case your business is now running a legacy version of this critical software your organization should begin immediately to plan your upgrade. Progent's Cisco-certified consultants can assist your company to migrate efficiently to the current version of Cisco Unified CM and can often save customers up to 50% off consulting service costs versus competing computer service firms thanks to Progent's documented process and experience in this area. By following leading practices, Progent can make sure your company gets a quick payback on your IT investment by showing you how to benefit fully from the enhanced feature set, lower management and support costs, more productive collaboration, and stronger security provided by the latest edition of Cisco Unified Communications Manager.

Progent's migration services include ROI assessment, project management, pilot testing, Cloud connectivity, setting up collaboration endpoints from Cisco and third-party vendors, mobile integration, security and compliance services, streamlined management, disaster recovery planning, network infrastructure design, training, and continuing consulting and troubleshooting. Progent also has put together fixed-priced upgrade packages to make sure your costs are predictable and under control.

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