Cisco Unified Messaging SupportSending real-time voice and video over IP has progressed from simply being being a savvy method to cut phone carrier bills to being an indispensable technology for collaboration and worker productivity. Converged IP communications, at one time limited to managing Internet-based voice and faxes on a single platform to replace expensive PBX systems, now includes voice and video, mobile communications, chat, presence, services, and much more all in a centralized ecosystem that is manageable, extensible, highly secure, fault-tolerant, economical, and intuitive.

Cisco is the global leader in providing the hardware and software infrastructure for supporting the current model of unified communications (UC). Cisco's unified communications product line adds to the productivity of information networks by slashing operational costs; integrating rich media functions with familiar software programs to increase user output; supporting collaboration among workers, partners, and vendors to save effort and enhance business outcomes; and streamlining the administration of your converged voice and data environment.

Cisco's UC technology address several primary product areas:,

  • Call Control Agents for controlling rich media calls and sessions
  • VoIP and Video Phones and Softphones to optimize worker engagement
  • Unified Communications Software Applications for integrated access to real-time, chat, voice and video, phone messages, white boarding, and conferencing
  • IP Gateways for providing connectivity with public networks and teleworkers
Progent offers the remote or onsite services of a certified CCIE specialist who can help businesses of any size to plan, install, administer, upgrade, optimize, relocate, and repair Cisco unified communications products so you can realize the greatest strategic value of your UC investment. Progent can provide expert consulting for all components of Cisco's unified communications solutions such as call processing and control tools, VoIP and softphones, and immersive telepresence software. Progent in addition provides consulting and support for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call and Session Control Agents - Unified Communications Manager/CallManager
Cisco Collaborative Communications ConsultingThe call-processing agent is the centerpiece of Cisco's IP collaboration system and gives you the flexibility to deploy a central call-processing design, a decentralized design, or a combination of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise phone features to packet devices such as VoIP phones, media processing appliances, Voice over IP gateways, and mixed media programs throughout the network. Unified Communications Manager enables extra mixed media services such as unified messaging, video conferencing, and collaborative customer communication networks.

The most recent version of Unified Communications Manager, previously branded Cisco CallManager, includes a variety of enhancements that speed up ROI by lowering management and maintenance costs, increasing worker output, facilitating teamwork, accommodating the BYOD model of computing, strengthening data protection, and making optimal use of network infrastructure. Headline innovations include Global Dial Plan Replication (GDPR), streamlined certificate control, expanded support for standards-based single sign-on for administrators and users, hardware-independent call recording, on-the-road access with no need for VPN tunneling, a revamped self-care interface that makes it simple for users to set their options and preferences for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

When you deploy a centralized Unified Communications Manager cluster to control call processing for users at remote locations, administrators can help ensure non-stop call service through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a WAN link breaks, Cisco Survivable Remote Site Telephony in the router offers core Unified Communications Manager services until the link is returned. To learn about Progent's consulting services for Cisco routers, refer to consulting support services for Cisco Integrated Services routers.

For small business networks, branch locations, and retail deployments that do not need the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express provides an economical solution that handles the requirements of sites with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco ISR router, smaller organizations can rapidly implement a unified voice/data solution.

The Cisco BE6000 is a line of turn-key platforms that provide fundamental collaboration features including routing, IP gateway, high definition voice/video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging services, allowing any end user to connect on any endpoint device from any location. All versions come packaged preconfigured with a virtualization hypervisor and Unified Communications applications, making deployment quick and easy and reducing operating expenses for organizations with up to 1000 employees. All solutions are delivered preloaded with a virtualization hypervisor and collaboration applications software. Organizations can instantly enable collaboration software applications whenever their needs grow.

The small-scale BE6000S supports five standard collaboration software applications preloaded on one combination 2921V router/gateway/virtualized blade server device and supports as many as 150 users and 300 endpoint devices. The mid-market Business Edition 6000M includes 4 UC software application options enabled on a single virtualized Cisco C220 M4 server platform and supports a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 collaboration application options activated on a virtualized C220 M4 server platform and can handle as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, see Unified Communications Manager (Unified CM) and Cisco CallManager planning, integration, upgrades and troubleshooting.

IP Phones: VoIP and IP Media Phones
An IP communications endpoint is an end-user instrument, and can be a physical handset or a soft phone application that runs on a PC or mobile computer. In the IP world, every IP endpoint has an Ethernet connection. IP phones have all of the capabilities that an ordinary phone has, but Voice over IP phones can also have additional functions including being able to access websites or host productivity-enhancing applications.

Cisco VoIP Phones HelpIn contrast to traditional Private Branch Exchange technology, in a Cisco IP phone network you can perform almost instant relocations, additions, and changes. You merely take the IP handset to your new spot, attach it to the Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager. All user rights and settings are programmatically re-established, doing away with the expense and hassle of dispatching technicians to rewire connections. Another efficient capability is extension mobility, which allows you to sign into any Cisco VoIP device and receive your personal phone number and privileges.

Cisco provides a broad selection of VoIP handsets. The low-cost SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications devices offering high-quality audio, compatibility with hosted IP phone environments or an IP private branch exchange, simple deployment and secure remote installation, transparent software upgrades, and browser-based set up. The low-end SPA301 is a one-line VoIP endpoint with no display or speakerphone function, a base dialer with one Ethernet connector, and a wired handset without a keypad. The SPA302D, intended exclusively for use with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that supports 10-lines, a 176 x 220 color screen, and a keypad with speakerphone capability. The SPA303 is an economical 3-line IP phone with dual switched Ethernet ports, a 128x64 mono graphical display and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationCisco's SPA500 Series IP phones are affordable devices with support for SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, PoE, and conferencing support. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no LCD screen. The SPA502G has a single line and has no soft keys. The SPA504G VoIP phone supports four lines and has four programmable keys. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and features 12 programmable buttons. The SPA512G VoIP phone supports four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and has five soft buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP devices intended for occasional-use environments like lobbies, hallways, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono non-backlit display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint without a screen and uses a hook switch for transferring a call or conferencing.

Cisco's 7800 line of value-priced IP phones are VoIP desktop devices featuring backlit mono screens, four programmable keys, 11 fixed-feature buttons, an integral Ethernet switch with Class 1 Power over Ethernet, and a speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, cuts off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common locations and for employees with infrequent voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only model in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrative staff, contact center personnel, and managers who have significant call needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 pixel color screen, an integral 10/100/1000 Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that includes desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated keys. Cisco's IP Phone 8811 features a monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are hardened wireless devices intended for workers who are mobile within office, hospitality, health-care or other environments where IT management wants portable phones that offer more administrative control, security and durability than is possible with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite users the benefits of voice over wireless LAN communications in workplaces that support 802.11x Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color display, a rugged case designed to withstand dropping and compliant with IP67 for dust and moisture resistance, extended batteries, a built-in speakerphone, and a Bluetooth 4.0 radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for use in potentially combustible work sites. Cisco's 8821-EX also features a shell composed out of yellow plastics, which makes the 8821-EX easy to locate the event of a crisis. Find out about Progent's Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 Series Voice over IP Phones Professional ServicesCisco's legacy 9900 Series of advanced IP phones combine high-quality voice with high-resolution color displays to offer a productive multimedia communications solution for knowledge professionals and executives. Both models in the 9900 family feature a Standard Definition 24-bit color screen, a Bluetooth 2.0 transceiver to support a wide range of headsets, and an integrated Gigabit Ethernet port. Cisco's Power Save feature is offered as an option and can cut off-work power draw by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi transceiver for connecting to Voice-over-WLAN environments, and 4 programmable touchscreen keys to access Cisco UC features. The 9971 VoIP phone supports up to 3 IP Expansion Modules for adding scalability to programmable line and function keys.

Unified Communications Applications
Under Cisco's Unified Communications architecture, IP phone, IP video, and other UC applications are independent from the call-processing and voice-processing mechanism, and they may reside anywhere within the network. A cohesive network infrastructure provides an open platform for powerful business applications and provides a firm basis for future convergence-based software. Cisco cooperates with leading IT industry partners to offer a broad selection of IP voice and video software applications and products. Cisco also enables the ability to create and administer specialized internal applications.

Unified Communications applications available from Cisco and supported by Progent include:

Jabber
Jabber is a UC client application that provides presence, instant messaging, business-quality voice, high-definition video, voicemail, screen sharing, and online conferencing functions for Windows PCs, Macs, Apple and Android tablets as well as smartphones. Jabber is a rebranding and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with significant improvements in the areas of video features and screen sharing, and extending the team environment to more platforms and endpoint hardware. Jabber operates in conjunction with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for online meetings.

Since Cisco Jabber is based on popular industry standards, it can interoperate with a broad range of non-Cisco products. As an example, XMPP enables Jabber users to exchange instant messaging and presence information with a variety of XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office programs such as Microsoft Outlook and SharePoint. This extensive platform compatibility optimizes productivity by providing a consistent user environment and fully enabling the bring-your-own-device model of networking. Progent can provide the assistance of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can assist you to use Jabber with Microsoft's premiere collaboration products. Progent also can provide expertise with iPhone integration and management and Google Android phone integration and management to help your organization to increase the business value of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center provides web conferencing for users with a web browser or almost any desktop or mobile computer. WebEx Meeting Center is offered as software as a service through Cisco's WebEx Cloud. This makes it easy to roll out and expand, streamlines management, eliminates high up-front investment, offers high availability and world-class data protection, and delivers fast performance. Important capabilities include support for sharing discrete content or an entire screen with remote participants in real time, the ability to embed rich media into your presentations including PowerPoint and Flash animations, network-based recording plus playback for training, single sign-on (SSO) and integration with other Cisco collaboration applications like Jabber and Cisco TelePresence, plus stringent data privacy and encrypted connections with tight policy control.

WebEx Meeting Web Conferencing Consulting and Support

WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered PCs and permits mobile users to start, calendarize, and take part in conferences on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Ecosystems
For medium-size businesses and larger enterprises who want to build an on-premises or hybrid on-premises/cloud environment for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-quality and standards-based teleconferencing for participants with almost any endpoint device at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified Communications Manager to deliver multiparty telepresence to converged environments and can expand meetings to include cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how teleconferencing bandwidth and features are allotted for every individual attendee, enabling administrators to specify the precise service level and experience needed for every user. Cisco TelePresence Content Server collects video conference presentations for live distribution as well as video on demand playback.

Cisco Unity Connection and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an extension of Unified CM, is a converged voicemail platform that accelerates productive collaboration by offering flexible set of alternatives for accessing calls and messages within a framework that is easy to implement and administer. Cisco Unity Connection allows you to access and manage voice messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Cisco Unity Connection also provides sophisticated voice-recognition features for hands-free operation and extensive Automated Attendant features that include smart routing for incoming phone calls and custom call-filtering and message-alert options. The Unity Connection system runs as a VM that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can support up to 20,000 mailboxes on each server.

Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant services for small to medium businesses (SMBs) and enterprise satellite offices with as many as 500 users. Cisco Unity Express permits you to access and manage voicemail messages via a Cisco Unified IP Phone screen, a browser, or your email system. Cisco routers for which Cisco Unity Express is offered as a network module include Cisco's 2800, 2900, 3800, and 3900 families. Progent offers comprehensive deployment and troubleshooting services for Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with CUCM and agent desktop software like Cisco Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the right sales or support person. Unified CCE or UCCE provides intelligent call distribution, computer telephony integration (CTI), support for multichannel customer contact management, call queuing, IVR and consolidated company-wide reporting to simplify the deployment and management of a large-scale customer contact center. Cisco platforms incorporated in UCCE's customer contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (CCX) offers an out-of-the-box solution for building a customer interaction management center for branch or midmarket systems that support up to 400 agents. Several packages are available, as well as a selection of optional enhancements. Cisco Unified CCX works with Unified CM and offers smart call distribution, contact interaction management, reporting, IVR, and management of voice, email, web chat, and social media requests. Cisco Unified CCX includes Finesse, a browser-based desktop agent that requires no client installation. Optional enhancements include call-in-queue, estimated-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly referred to as Single Number Reach (SNR), makes it possible for users to be reached via one number that rings at the same time on their Cisco VoIP Phone and their cell phone. Users can switch live calls between their Cisco IP phone and their cell phone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection account. Users can create personal access lists that determine which calls get directed to alternate phones.

Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning offers an automated platform for first-time installs as well as for “day 2” moves, adds, changes, and deletions. A user-friendly interface provides a single look at a subscriber and the user's services. Prime Collaboration substantially accelerates site installations and reduces the effort required for future updates. Prime Collaboration in addition provides management analytics including technology adoption and usage rates, allowing organizations to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications environments to connect with public systems and with users working outside the corporate firewall. Cisco's line of gateways provide unified communications support for all types of gateway as well as session-border-control applications.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful converged media gatekeeper that enables companies to provide colleagues, suppliers, customers, or business partners who are using different network environments, workgroup platforms, or endpoint equipment to access to Unified Communication features. The Expressway gateway works in conjunction with a Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more pervasive. Important features of Cisco Expressway are:

  • Mobile and Remote Connectivity: Remote users with any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of one-time sign-on as well as Transport Layer Security (TLS) and are able to access all their collaboration workloads (high-definition video, high-quality voice, data instant messaging, and presence) without the inconvenience establishing a VPN connection. Also, teleworkers can utilize their Cisco TelePresence endpoints without a VPN, delivering a user experience at home identical to the corporate office.
  • Jabber Guest Support: Cisco Expressway is required for enabling the Cisco Jabber Guest, which allows “guests” to communicate with your organization easily and securely through streamlined browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers an advanced, extensible conferencing experience that seamlessly integrates high-quality voice, HD video, and content sharing to any client, anywhere, using any endpoint.
  • Interoperability: In case your company already has third-party video products, Expressway can assist you to migrate efficiently to Cisco technology when it makes business sense. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) environments. Internetworking standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an advanced session border controller that connects unified communications networks to the IP PSTN. In addition to providing session border control, Cisco Unified Border Element (CUBE) provides simple and cost-efficient collaboration outside the enterprise firewall. Important unified communications functions enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for SIP-based audio conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-led evaluation of voice calls
  • B2B teleconferencing over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be run on many of Cisco's enterprise routers, including ASR 1000 Series, the ISR 4000 line, the ISR G2, and several versions of the 800 fixed routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 (UC500) product line is a VoIP gateway appliance and software package for small businesses. UC500 models deliver voice, data, voicemail, auto attendant, video, firewall, and WiFi capabilities, work with older Cisco VoIP phones, and support various PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a complete unified communications ecosystem

All of Cisco's UC500 series bundles include a compact switch with 8 Power-over-Ethernet (PoE) ports plus additional foreign exchange stations (FXS) and FXO ports, a firewall, and VPN support. Integrated WiFi is an option. User capacity can be expanded by attaching Cisco Catalyst Express switches. Every UC500 model also includes licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package supports 24 to 32 users and provides 8 foreign exchange office interfaces. The Cisco UC560 package allows 48 users and 12 foreign exchange office interfaces.

Progent's seasoned VoIP consultants can help you to support your legacy UC500 VoIP system or design and implement an efficient upgrade to a modern IP telephony and voicemail solution like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide remote or on-premises access to a certified CCIE Collaboration expert to assist your business to design, install, manage and troubleshoot unified communications environments based on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco engineers have extensive backgrounds integrating Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's immersive telepresence technologies, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also provide support for related technologies like Cisco SRST, CUBE, H.323 gateways, Call Admission Control, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can in addition assist you to build SIP infrastructure environments that incorporate SIP-based IP voice phones and media endpoints, SIP-based CUBE trunks, SIP conferencing and SIP management tools via Cisco Unified Communications Manager.

Progent's custom application developers can build specialized IP telephony software that will enable your business to integrate the capabilities of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can revue your current network and Internet access infrastructure to determine whether your environment is optimized to support business-quality VoIP and high-definition video, help you to choose and deploy Cisco products that make sense for your present needs and future expansion goals, and integrate your Cisco Unified Communications solution with technology from other vendors. Progent's ISSAP certified data security and compliance consultants can show you how to create, implement, and test a comprehensive security strategy for your unified communications solution. In addition, Progent can assist you to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony for affordable call control backup in remote-branch and home-office sites, and Progent's disaster recovery and business continuity planning consultants can help you create a sensible disaster recovery strategy to protect your business-critical unified communications environment.

Unified Communications Manager/CallManager Migration Consulting
Versions of Unified Communications Manager 8.6 earlier than 8.6 and all releases of its predecessor CallManager have reached end-of-life. Therefore Cisco Engineering will no longer enhance, repair, or test this older software. Security updates for this business-critical application will stop, which in certain situations may cause compliance or legal liability issues.

Progent continues to provide expert support services for outdated releases of Unified CM and CallManager, but if you are now running an out-of-dated edition of this essential software you should start now to plan your migration. Progent's Cisco-certified consulting professionals can help you to upgrade smoothly to the current version of Cisco Unified CM and can routinely save clients up to 50% off consulting expense versus competing computer service firms thanks to Progent's documented procedures and experience in this practice area. By adhering to leading practices, Progent can ensure that your business realizes a quick payback on your IT investment by showing you how to take full advantage of the new and improved feature set, reduced management and support expense, more productive collaboration, and stronger security provided by the latest release of Cisco Unified CM.

Progent's migration services include return-on-investment analysis, project management, system testing and validation, Cloud integration, configuring collaboration endpoints from Cisco and third-party suppliers, mobile integration, data protection services, management automation, disaster recovery/business continuity planning, network topology design, staff and user training, and continuing consulting services and troubleshooting. Progent also offers fixed-priced migration packages to keep your costs visible and under control.

To learn more details about Progent's professional help for Cisco technology, pick a subject:

If you wish to contact Progent about technical help for Cisco products, phone 1-800-993-9400 or go to Contact Progent.
















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