Sending real-time voice and video over IP has advanced from simply being being a savvy technique to cut phone bills to a required tool for productive collaboration. Converged IP communications, once restricted to managing Internet-based voice and faxes on the same system in order to take the place of traditional PBX equipment, now incorporates rich media, mobile communications, IM, presence, services, and much more all in a single environment that is manageable, extensible, protected, resilient, economical, and intuitive.
Cisco is the leader in supplying solutions for supporting the new model of unified communications (UC). Cisco's unified communications architecture adds to the efficiency of IT systems by slashing operational expenses; integrating multiple collaboration functions with popular software applications to improve user output; facilitating collaboration among employees, associates, and suppliers to save time and enhance business results; and streamlining the administration of your converged voice and data environment.
Cisco's Unified Communications technology address several important product categories:,
Progent offers the remote or onsite services of a Cisco-certified CCIE specialist to help businesses of all sizes to plan, configure, administer, migrate, expand, move, and repair Cisco UC products so that you highest business advantage of your communications system. Progent offers world-class consulting for every facet of Cisco's UC solutions including call management tools, IP phones and softphones, and immersive telepresence software. Progent also provides consulting and support services for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.
- Call Control Agents for controlling calls and sessions
- VoIP and Video Phones and Softphones to enhance end-user engagement
- UC Software Applications for more productive access to presence, IM, voice and video, phone messages, white boarding, and conferencing
- Communications Gateways for providing connectivity with outside networks and telecommuters
Call and Session Processing Agents - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the core of Cisco's IP telephony portfolio and provides the flexibility to deploy a centralized call-processing model, a decentralized design, or a mix of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate phone capabilities to packet network devices such as IP handsets, media management appliances, VoIP gateways, and mixed media programs across the network. Unified Communications Manager enables extra voice, video, and data functions including unified messaging, multimedia conferencing, and group-based client communication networks.
The latest version of Unified Communications Manager, formerly named CallManager, offers a wealth of improvements that speed up your return on investment by lowering administrative and support costs, improving user productivity, enhancing teamwork, accommodating the bring-your-own-device (BYOD) style of computing, fortifying data protection, and making optimal utilization of IT resources. Top new features include automatic dial-plan replication, streamlined certificate control, extended support for single sign-on (SSO) for administrators and end users, hardware-agnostic call recording, on-the-road connectivity without requiring VPN tunneling, a new self-care interface that makes it easy for end users to manage their preferences for all endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.
When you deploy a centralized Unified Communications Manager cluster to manage call processing for users at remote locations, administrators can help ensure continuous call service using Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for Cisco routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony in the Cisco router provides basic Unified Communications Manager capabilities until the link is restored. For information about Progent's consulting support services for Cisco ISR routers, refer to consulting and troubleshooting support for Cisco ISR routers.
For small business networks, branch offices, and retail environments that do not require the full functionality offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express offers a budget-friendly PBX alternative that meets the needs of locations with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a converged voice/data environment.
Cisco's Business Edition 6000 is a line of end-to-end platforms that provide essential collaboration capabilities such as routing, gateway, high definition voice/video, messaging, IM and real-time presence, voice and video conferencing, and paging support, allowing any end user to connect on any endpoint device from any location. All systems are delivered preconfigured with virtualization and UC applications software, making deployment fast and easy and cutting operating expenses for organizations with up to 1000 employees. All solutions come packaged preconfigured with a virtualization hypervisor and collaboration applications software. Organizations can simply enable UC software applications when their needs grow.
The small-scale BE6000S includes five preselected collaboration applications installed on one integrated 2921V router/gateway/virtualized blade server platform and can handle as many as 150 workers and 300 devices. The medium-scale BE6000M supports 4 collaboration application options activated on a virtualized Cisco C220 M4 server and supports a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight collaboration software application options activated on a virtualized C220 M4 server and can handle up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.
For additional details about Progent's support for Unified Communications Manager (CallManager), visit Unified Communications Manager and CallManager planning, configuration, migration and troubleshooting.
Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is a user instrument, either a hardware phone set or a software phone program on a PC or mobile computer. In the IP environment, every IP phone has an Ethernet connection. VoIP phones have all of the capabilities that an ordinary phone has, but IP phones can also have extra functions including being able to access the web or host business software.
Unlike traditional Private Branch Exchange technology, in a Cisco IP telephony network you can implement virtually instantaneous relocations, additions, and changes. You merely take the IP phone to your new location, plug it into an Ethernet connection, and the IP phone registers itself with Cisco Unified Communications Manager. All client privileges and configurations are programmatically replicated, eliminating the cost and delay of sending support personnel to rewire connections. An additional helpful capability is extension mobility, which allows you to sign into any Cisco VoIP device and receive your personal phone number and privileges.
Cisco offers a wide range of collaboration handsets. Cisco's low-cost Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices offering high-quality audio, compatibility with hosted IP telephony systems or an IP PBX, simple installation and secure online installation, unobtrusive software upgrades, and web-based configuration. The value-priced SPA301 is a one-line VoIP endpoint with no display or speakerphone, a base dialer that has one Ethernet port, and a wired handset without a keypad. The SPA302D, designed solely for operation with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiline wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a dial pad with a speakerphone. The SPA303 is an entry-level three-line IP phone with dual Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.
The SPA500 line VoIP phones are affordable devices with support for both SIP and SPCP call control protocols, two integral switch ports, speakerphones, PoE, and voice conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no LCD display. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and has 12 soft buttons. The SPA512G has four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color display, supports five lines, and features five soft keys.
Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for occasional-use environments like cafeterias, hallways, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a display and uses a hook switch for call transfer and conferencing.
The 7800 family of budget-priced IP phones are VoIP endpoints with backlit mono screens, four soft keys, 11 fixed-feature keys, an Ethernet port with Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in Cisco's 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, cuts off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common locations as well as for workers with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is available via an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only unit in the 7800 line that provides 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, contact center personnel, and managers who have significant voice communications needs.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color screen, a 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.
Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that includes desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. The Cisco IP Phone 8811 features a monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for professionals who are on the move within office, hospitality, retail or other environments where IT management wants user endpoints that provide more administrative control, security and ruggedness than is possible with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the benefits of voice over wireless LAN (VoWLAN) communications in environments with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color display, a rugged case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and moisture resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth 4.0 radio for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for use in potentially combustible environments. The 8821-EX also has a case fabricated of industry-standard yellow plastics, which makes it easy to locate in a crisis. Find out about Progent's Wireless IP Phone integration support.
Cisco's legacy 9900 family of high-performance IP endpoints combine high-definition voice with hi-res color video to deliver a rich collaborative experience for knowledge professionals and executive management. The two IP phones in this line incorporate a Standard Definition 640x480 pixel color display, a Bluetooth 2.0 transceiver to support a broad range of headsets, and an integrated 10/100/1000 Ethernet switch. Cisco's EnergyWise feature is offered as an option and can reduce off-work energy draw by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for deployment with Voice-over-wireless LAN (VoWLAN) networks, and 4 programmable touchscreen keys to access Cisco Unified Communications features. The 9971 IP phone allows up to 3 Cisco IP Color Key Expansion Modules for expanding customizable line and function keys.
Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP telephony, IP video, and other UC applications are separate from the call-processing and voice-processing infrastructure, and they may reside anywhere within the network. A cohesive connectivity framework provides an open platform for feature-rich applications and provides a firm basis for downstream convergence-based applications. Cisco cooperates with third-party IT industry companies to provide a broad selection of IP phone and IP video software applications and products. Cisco also supports the ability to develop and administer specialized in-house applications.
Collaborative applications available from Cisco and supported by Progent's consultants include:
Cisco Jabber is a unified communications application that provides presence, IM, voice, high-definition video, voicemail, desktop sharing, and real-time conferencing functions for Windows PCs, Macs, iPads and Android tablets as well as smartphones. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important improvements in the areas of HD video capabilities and desktop screen sharing, and expanding the team experience to more platforms and devices. Jabber operates with Unified CM for call management, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voicemail and programmable attendant, and WebEX Meeting for conferencing and online meetings.
Since Jabber is based on popular communication protocols, it can communicate with a wide range of non-Cisco products. As an example, Extensible Messaging and Presence Protocol enables Jabber to trade instant messaging and presence information with a variety of XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office applications such as Outlook and SharePoint. This extensive platform support optimizes output by providing a common user experience and accommodating the bring-your-own-device model of networking. Progent offers the assistance of certified Exchange consultants and SharePoint application developers who can assist you to use Jabber with Microsoft's popular collaboration platforms. Progent also can provide expertise with Apple iPhone integration as well as Android phone integration to assist your organization to enhance the business value of your BYOD environment.
WebEX Meeting Center
WebEX Meeting Center provides web meetings for participants using a browser or virtually any desktop or mobile device. WebEx Meeting Center is offered as software as a service through the Cisco WebEx Cloud. This makes it easy to deploy and expand, reduces the cost of management, avoids heavy initial expenditures, features high availability and world-class data protection, and delivers consistently high throughput. Key features include support for sharing discrete content or an entire screen with remote attendees in real time, the capability to embed multimedia into your presentations including PowerPoint and Flash videos, session and content recording plus playback for training and demonstrations, single sign-on (SSO) and integration with other Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with strict policy control.
WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux-powered desktops and notebooks and permits mobile workers to start, calendarize, and take part in conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.
Cisco TelePresence Products for In-house Video Conferencing Environments
For medium-size businesses and larger enterprises who wish to create an in-house or hybrid on-premises/cloud solution for teleconferencing, Cisco provides a selection of Cisco TelePresence platforms that enable high-definition teleconferencing for users with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified CM to provide multiparty telepresence to unified communications deployments and can extend conferences to include cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of the way conferencing bandwidth and features should be rationed for each participant, allowing managers to define the exact service level and experience needed for each user. Cisco TelePresence Content Server records video conference presentations for live streaming and video on demand (VOD) viewing.
Cisco Unity Connection Platform and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an extension of Unified Communications Manager, is a unified voicemail platform that accelerates teamwork by offering flexible set of alternatives for retrieving calls and messages within a framework that is easy to implement and manage. Cisco Unity Connection lets you access and manage your voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced speech-recognition capabilities for hands and eyes free operation and extensive Automated Attendant capabilities that include intelligent routing for incoming phone calls and custom call-filtering and message-alert options. The Unity Connection platform runs as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can support up to 20,000 voice mailboxes per server.
Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response, and greeting functions for small to mid-size businesses and enterprise branch locations with as many as 500 voice mailboxes. Cisco Unity Express allows users to access and manage voicemail using a Cisco Unified IP Phone screen, your web browser, or an email system. ISR Routers for which Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, and 3900 families. Progent offers certified deployment and support services for all Integrated Services Routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with Unified CM and desktop agent apps like Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to match customers with the right salesperson or service representative. Unified CCE or UCCE provides smart call routing, computer telephony integration (CTI), support for multichannel contact management, call queuing, interactive voice response and consolidated company-wide reporting to simplify the creation and management of a large-scale contact center. Cisco platforms incorporated in UCCE's client contact management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.
Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box bundle for creating a customer interaction management center for mid-scale deployments that support as many as 400 agents. Several bundles are offered, as well as a selection of special options. Cisco Unified Contact Center Express integrates closely with Cisco CUCM and provides intelligent call routing, contact management, reporting, IVR, and management of voice, email, chat, and social media requests. Unified CCX includes Cisco Finesse, a web-based desktop agent that needs no client installation. Special options include call-in-queue, projected-wait-time messages, and workforce quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach (SNR), allows users to be reached from a single phone number that rings simultaneously on their Cisco IP Phone and their cell phone. Users can switch live calls between their desktop VoIP phone and their mobile phone without disruption. Unanswered calls can be redirected to a Cisco Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls get directed to alternate endpoints.
Prime Collaboration Provisioning offers an automated process for initial deployments as well as for “day 2” moves, additions, changes, and deletions. An intuitive console delivers a single view of a subscriber and the user's services. Cisco Prime Collaboration significantly accelerates site rollouts and reduces the time required to implement ongoing updates. Prime Collaboration in addition provides advanced analytics including application adoption and consumption trends, allowing administrators to optimize resources and further lower TCO.
Cisco Communications Gateways
Cisco's communications gateways allow Cisco converged communications deployments to connect with public networks and with clients working outside the firewall. Cisco's line of gateways deliver unified communications support for a broad range of gateway and session-border-control applications.
Collaboration gateways available from Cisco and supported by Progent include:
Cisco Expressway Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gatekeeper that allows organizations to provide team members, vendors, customers and prospects, or partners who are using various outside networks, collaboration applications, or endpoint equipment to access to Cisco Unified Communication features. The Expressway collaboration gateway integrates with a Cisco CM system or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco HCS to help make productive collaboration more pervasive. Important features of Expressway are include:
Cisco Unified Border Element
- Mobile and Remote Access: Remote workers who have any Jabber-supported device or telecommuters with Cisco TelePresence endpoints have the benefit of one-time sign-on and of Transport Layer Security (TLS) and are able to connect to all their Jabber applications (video, high-quality voice, data instant messaging, and presence) without requiring the inconvenience a VPN. In addition, teleworkers can use their Cisco TelePresence endpoints without a VPN tunnel, providing a user environment at home that is the same as the corporate office.
- Cisco Jabber Guest Support: Cisco Expressway is critical for supporting Jabber Guest, which allows “guests” to interact with your business simply and safely via streamlined web-browser and mobile multimedia phone calls.
- Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver a world-class, extensible teleconferencing experience that transparently combines voice, video, and content sharing to anyone, anywhere, on any device.
- Interoperability: If your company already has non-Cisco video technology, Cisco Expressway can help you to move efficiently to a Cisco solution when you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Interoperability capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC/H.264.
The Cisco Unified Border Element is an enterprise-class session border gateway that interconnects unified communications networks to the IP public switched telephone network (PSTN). In addition to offering session border control, CUBE delivers easy and affordable collaboration beyond the enterprise firewall. Sample unified communications features enabled by CUBE include:
CUBE software is available for licensing on Cisco IOS software and can be run on many of Cisco's enterprise-class routers, including ASR 1000 Series, the ISR 4000 Series, the ISR G2, and high-end versions of Cisco's 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.
- Cisco WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
- Voice/Video recording
- Enterprise Call-center and interactive-voice-response applications
- Policy-based security evaluation of phone calls
- B2B teleconferencing over SIP
How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or onsite help from a certified CCIE Collaboration specialist to help your business to plan, implement, administer and repair unified communications networks based on Cisco Unified Communication technology in a centralized, distributed, or hybrid environment. Progent's Cisco consultants have in-depth experience with Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's teleconferencing technologies, collaboration gatekeepers, utilities incorporated into Cisco Catalyst switches and routers. Progent can also provide support for related technologies like Cisco SRST, CUBE, SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure experts can in addition help you to build SIP connectivity environments that incorporate SIP IP voice phones and media phones, SIP-based CUBE trunks, and SIP management tools via CUCM.
Progent's custom application developers can create specialized unified communications applications that will help your business to integrate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can analyze your current network and Internet connectivity architecture to determine whether your system is optimized to support high-quality IP voice and high-definition video, assist you to select and deploy Cisco products that make sense for your present needs and downstream expansion plans, and interface your Cisco Unified Communications solution with products from other suppliers. Progent's CISSP certified data security and compliance consultants can show you how to develop, carry out, and test a comprehensive security and compliance plan for your unified communications ecosystem. In addition, Progent can help you to deploy Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control backup in remote-branch and home-office environments, and Progent's disaster recovery preparedness consultants can help you create a sensible disaster recovery plan to protect your vital communications system.
Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified CM lower than 8.6 and all versions of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will cease to enhance, fix, or test the product software. Security updates for this business-critical application will stop, which in some situations may cause compliance or even legal liability issues.
Progent will continue to provide expert support services for outdated editions of Unified Communications Manager and Cisco CallManager, but if your business is still using an out-of-dated edition of this critical software your organization should begin immediately to plan your upgrade. Progent's collaboration consulting professionals can assist you to upgrade smoothly to the latest version of Unified Communications Manager and can routinely save customers as much as 50% off consulting fees compared to most computer service firms thanks to Progent's documented process and experience in this practice area. By adhering to leading practices, Progent can make sure your company sees a quick payback on your investment by helping you take full advantage of the new and improved feature set, lower administrative and support costs, more engaging collaboration capabilities, and stronger data protection provided by the latest release of Unified Communications Manager.
Progent's upgrade services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud integration, setting up endpoint devices from Cisco and third-party suppliers, smartphone and tablet integration, data protection consulting, streamlined management, business continuity planning, network infrastructure design, staff and user training, and ongoing consulting and technical support. Progent also has put together fixed-priced upgrade service bundles to make sure your costs are predictable and affordable.
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To contact Progent about technical help for Cisco products, phone 1-800-993-9400 or go to Contact Progent.