Sending live voice and video over Internet Protocol has advanced from simply being being a savvy way to cut phone carrier bills to being an indispensable technology for collaboration and productivity. Unified IP communications, at one time restricted to integrating Internet-based voice calls and faxing on one platform to replace expensive PBX systems, now includes VoIP and video, mobile communications, IM, presence, collaboration services, and more all in a centralized environment that is easy to manage, scalable, secure, resilient, economical, and user friendly.
Cisco is the leader in providing solutions for supporting the modern model of unified communications (UC). Cisco's UC product line enhances the productivity of IT networks by slashing operating expenses; integrating multiple collaboration features with popular software applications to improve user output; facilitating collaboration among employees, partners, and suppliers to save effort and enhance business results; and streamlining the management of your converged voice and data ecosystem.
Cisco's Unified Communications solutions cover these important product categories:,
Progent can provide the online or onsite services of a Cisco-certified CCIE (Collaboration) expert to assist businesses of all sizes to design, deploy, manage, migrate, expand, move, and repair Cisco UC products so you can realize the greatest competitive value of your communications system. Progent offers world-class consulting for all components of Cisco's unified communications solutions such as call management tools, VoIP and softphones, and teleconferencing software. Progent also provides consulting and support for Cisco's realtime media-optimized network infrastructure products including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.
- Call Control Agents for controlling rich media calls and sessions
- IP Endpoints to optimize end-user productivity
- Unified Communications Software Applications for integrated access to presence, chat, voice and video, phone messages, desktop sharing, and voice/video conferencing
- Communications Gateways for accessing public networks and teleworkers
Call Processing Software - Unified Communications Manager/CallManager
Cisco's call-processing agent is the centerpiece of the Cisco IP telephony solution and provides the versatility to implement a centralized call-processing model, a decentralized design, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony features to packet telephony network devices such as VoIP handsets, media processing appliances, Voice over IP gateways, and mixed media programs throughout the network. Cisco Unified Communications Manager supports extra mixed media functions including unified messaging, video conferencing, and group-based client interaction networks.
The most recent version of Unified CM, previously branded CallManager, offers a variety of improvements that accelerate ROI by cutting administrative and maintenance costs, improving user productivity, facilitating collaboration, supporting the BYOD style of working, fortifying data protection, and allowing efficient utilization of network infrastructure. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate management, extended support for standards-based single sign-on (SSO) for managers and end users, hardware-independent call recording, on-the-road connectivity without requiring VPN tunneling, a new self-care utility that makes it simple for users to specify their options and preferences for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile users.
When you deploy a centralized Unified Communications Manager cluster to manage call processing for users at remote sites, IT managers can help ensure continuous call service through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a WAN connection fails, Cisco SRST in the router offers core Cisco Unified Communications Manager capabilities until the connection is repaired. To learn about Progent's consulting services for Cisco ISR routers, see consulting support services for Cisco Integrated Services routers.
For small businesses, branch offices, and retail environments that do not require the full feature set available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express provides an economical solution that handles the requirements of sites with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can rapidly set up a converged voice and data solution.
Cisco's Business Edition 6000 is a line of end-to-end platforms that offer essential collaboration features such as routing, IP gateway, premium voice and video, messaging, IM and presence, voice and video conferencing, and paging services, allowing any end user to collaborate on any endpoint device from any site. All BE6000 systems come packaged preconfigured with a virtualization hypervisor and UC applications software, making implementation fast and simple and reducing operating expenses for companies with as many as 1000 employees. All BE6000 versions are shipped preconfigured with a virtualization hypervisor and UC applications software. You can instantly enable Unified Communications software applications as their needs dictate.
The office-in-a-box BE6000S supports five fixed unified communications applications preloaded on one combination ISR router/gateway/virtualized E1600 M2 server platform and can handle up to 150 users and 300 endpoint devices. The mid-market BE6000M supports four UC application options activated on a virtualized Cisco UCS C220 M4 server and can handle up to 1000 workers, 1200 devices, and 100 contact center agents. The high-end BE6000S includes eight collaboration software application options activated on a single virtualized Cisco C220 M4 server and has the capacity for as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.
For more information about Progent's support for Unified Communications Manager, see Unified Communications Manager (Unified CM) and Cisco CallManager planning, configuration, upgrades and troubleshooting.
IP Phones: VoIP and IP Video Endpoints
An IP communications endpoint is an end-user device, and can be a physical handset or a software phone application on a PC or mobile computer. In the Internet Protocol environment, each IP phone has an Ethernet connection. IP phones have all of the capabilities that an analog phone handset has, but IP phones can also provide extra functions such as being able to access websites or host collaboration software.
Unlike ordinary Private Branch Exchange technology, in a Cisco IP phone environment you can implement virtually instant relocations, adds, and changes. You simply move the IP phone to your new spot, attach it to an Ethernet jack, and the device announces itself with Cisco Unified Communications Manager. All client permissions and settings are automatically replicated, eliminating the cost and delay of sending technicians to rewire connections. Another helpful capability is location independence, which enables you to sign into any Cisco VoIP phone and get your personal phone number and rights.
Cisco provides a broad selection of Unified CM phones. Cisco's low-cost SPA 300 family are basic IP and DECT phones offering wide-band voice, compatibility with hosted IP telephony environments or an IP PBX, easy deployment and highly secure online provisioning, unobtrusive software updates, and web-based set up. The value-priced SPA301 is a single-line VoIP phone with no display or speakerphone, a base dialer with a single Ethernet connector, and a corded handset without a keypad. The SPA302D, intended solely for operation with the Cisco SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications IP phone that offers 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based IP phone with two switched Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.
Cisco's SPA500 Series VoIP phones are affordable devices that support SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, PoE, and conferencing support. Most models have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight programmable keys but no LCD screen. The SPA502G has a single line and has no programmable keys. The SPA504G has four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and has 12 soft keys. The SPA512G IP Phone supports four lines, no soft keys and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and features five soft buttons.
Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for infrequent-use settings such as lobbies, elevators, and conference facilities. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono non-backlit display, a Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line device without a display and uses a hook switch for call transfer or joining a conference.
Cisco's 7800 family of economical IP phones are VoIP endpoints with backlit monochrome screens, four programmable keys, 11 fixed-feature keys, an Ethernet switch with PoE, and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 family feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio experience. Cisco's EnergyWise power-save technology, offered on the advanced 7800 models, reduces after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone intended for common areas as well as for workers with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 screen and is the only model in the 7800 line to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, contact center agents, and managers who have significant voice communications needs.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 color screen, an integral 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a line of SIP-only IP phones that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. Cisco's IP Phone 8811 features a monochrome display and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless IP phones are hardened wireless devices designed for professionals who are mobile within office, warehouse, retail or other environments where management wants user endpoints that provide more control, security and ruggedness than is achievable with the Bring-Your-Own-Device style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises workers the benefits of voice over wireless LAN technology in workplaces that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a hi-res color screen, a rugged shell designed for shock resistance and IP67 for dust and splash resistance, extended batteries, a built-in full-duplex speakerphone, and a Bluetooth 4.0 radio for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for use in potentially combustible environments. The 8821-EX also features a shell fabricated of industry-standard yellow plastics, which makes it easier to find during a crisis. Learn about Progent's Wireless IP Phone integration and troubleshooting consultants.
Cisco's legacy 9900 line of high-performance IP endpoints mix high-quality voice with high-resolution color video to offer a productive collaborative communications solution for knowledge professionals and executive management. Both models in the 9900 family incorporate an SD 640x480 pixel color display, a Bluetooth transceiver to work with a wide choice of headsets, and a built-in 1 GE Ethernet switch. The Cisco EnergyWise feature is optional and can reduce off-work energy draw by up to 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Color Key Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi transceiver for deployment with wireless environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications features. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and feature keys.
Cisco Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP voice, video, and other converged applications are physically separate from the call-processing and voice-processing infrastructure, and they may reside at any location within the network. A single connectivity framework offers a versatile platform for feature-rich applications and acts as a solid foundation for future convergence-based applications. Cisco cooperates with leading technology partners to offer a wide range of IP voice and IP video applications and products. Cisco also supports the capability to develop and manage specialized internal programs.
Collaborative application software offered by Cisco and supported by Progent's consultants include:
Jabber is a unified communications client application that provides presence, instant messaging, voice, video, voice messaging, screen sharing, and real-time conferencing functions for PCs, Apple Macs, iPads and Android tablets plus smartphones. Jabber is an evolution and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements to video features and screen sharing, and extending the team environment to more operating systems and endpoint hardware. Jabber operates with Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for conferencing.
Because Jabber utilizes key industry protocols, it can communicate with a broad selection of non-Cisco products. For example, XMPP enables Cisco Jabber to trade instant messaging and presence data with a variety of XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync. Jabber features are available from Microsoft Office applications such as Microsoft Outlook and Microsoft SharePoint. This cross-platform support maximizes productivity by delivering a common user environment and accommodating the BYOD paradigm of computing. Progent offers the expertise of certified Exchange and Outlook consultants and SharePoint programmers who can assist you to take advantage of Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with iPhone integration as well as Google Android phone integration to assist you to enhance the business value of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center provides online conferencing for users with a web browser or virtually any desktop or mobile device. Cisco WebEx is offered as SaaS through the Cisco WebEx Cloud. This makes it easy to deploy and expand, streamlines administration, eliminates high up-front investment, offers maximum uptime and enterprise-grade data protection, and delivers fast throughput. Key capabilities include support for sharing discrete content or an entire screen with online participants in real time, the ability to incorporate rich media into your presentations including Microsoft PowerPoint and Flash videos, recording plus playback for future reference and training, single sign-on (SSO) and support for Cisco collaboration applications like Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with tight policy control.
Cisco WebEx Meeting Center works with Windows, Apple Mac, and Linux-powered PCs and permits mobile users to initiate, schedule, and attend meetings on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. You can also initiate online conferences with a few clicks from Microsoft Office, Outlook, Notes, and a selection of IM solutions.
Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For medium-size organizations and enterprises who want to build an in-house or hybrid in-house/cloud environment for video conferencing, Cisco provides a selection of Cisco TelePresence platforms that enable high-definition teleconferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified Communications Manager to provide multiparty telepresence to converged deployments and can expand conferences to include cloud-connected Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of the way video conferencing resources should be allocated for every individual attendee, allowing managers to specify the precise service level and experience required for each user. Cisco TelePresence Content Server records video conference presentations for live distribution as well as on-demand playback.
Cisco Unity Connection Platform and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voicemail system that accelerates collaboration by providing flexible set of options for accessing voice messages within an environment that is easy to deploy and maintain. Cisco Unity Connection lets you read and manage your voicemail from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Connection also offers advanced speech-recognition capabilities for hands-free management and powerful Automated Attendant capabilities such as intelligent routing for incoming phone calls and custom call-filtering and message-alert options. The Cisco Unity Connection system operates as a fully virtualized system that can reside on a BE6000 server or a Cisco SRE 910 router service module and can accommodate as many as 20,000 mailboxes on each server.
Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise satellite locations with up to 500 users. Unity Express allows you to access and manage voicemail via a Cisco Unified IP Phone display, your web browser, or an email system. Integrated Services Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent can provide comprehensive deployment and support services for all ISR routers.
Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with CUCM and desktop agent software such as Finesse to offer automatic call distribution features that allow an organization to connect customers with the appropriate sales or service agent. UCCE features intelligent call routing, computer telephony integration (CTI), multichannel contact management, call queuing, interactive voice response and consolidated enterprise-wide reporting to streamline the deployment and management of a large-scale customer contact center. Cisco platforms incorporated in UCCE's customer interaction management solution include Unified IP Phones, Voice, and Cisco network infrastructure.
Cisco Unified Contact Center Express (CCX) offers an out-of-the-box bundle for building a customer contact center for mid-scale deployments that support as many as 400 agents. Several bundles are offered, plus a selection of optional enhancements. Cisco Unified Contact Center Express integrates with Cisco Unified CM and provides smart call distribution, client management, reporting, interactive voice response, and the ability to manage voice, email, chat, and social media requests. Unified CCX comes with Cisco Finesse, a web-based desktop agent that needs no client installation. Special options include conditional routing, expected-wait-time announcements, and workforce and quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be called via a single phone number that rings simultaneously on their desktop VoIP Phone and their smartphone. Users can switch live conversations between their desktop IP phone and their smartphone without disruption. Calls that are not answered can be redirected to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that determine which calls get extended to alternate endpoints.
Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated platform for initial deployments as well as for follow-on moves, additions, changes, and deletions. A user-friendly interface delivers a unified view of a user and the subscriber's services. Cisco Prime Collaboration Provisioning significantly speeds up site installations and minimizes the effort required to implement ongoing changes. Prime Collaboration in addition offers management analytics including technology adoption and usage rates, allowing administrators to optimize resources and further reduce TCO.
Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco converged communications networks to communicate with public networks and with users operating beyond the corporate firewall. Cisco's line of gateways provide UC services for all types of gateway and session-border-control deployments.
Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:
Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that allows organizations to allow team members, vendors, customers, or business partners who are working on various outside networks, workgroup applications, or endpoint devices to connect to Unified Communication services. The Expressway gateway works with an enterprise Cisco Communications Manager deployment or Cisco BE6000, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to make productive collaboration more pervasive. Important features of Cisco Expressway include:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Connectivity: Off-site workers who have any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the convenience of one-time sign-on and of Transport Layer Security (TLS) and can connect to all their Jabber workloads (high-definition video, high-quality voice, data IM, and realtime presence) without the inconvenience starting a VPN connection. In addition, teleworkers can utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user experience at home that is the same as the office.
- Cisco Jabber Guest Support: Expressway is required for supporting Cisco's Jabber Guest, which makes it possible for “guests” to interact with your organization easily and securely using streamlined web-browser and mobile multimedia calls.
- Cisco Cloud Connectivity: Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver a world-class, scalable conferencing experience that transparently integrates voice, video, and content sharing to any client, at any location, on any endpoint.
- Interoperability: If your company currently has non-Cisco video products, Expressway can help you to migrate efficiently to Cisco technology when you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol (SIP) systems. Internetworking standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element is an advanced session border gateway that interconnects unified communications networks to the IP public switched telephone network. Beyond offering session border control, Cisco Unified Border Element provides simple and cost-efficient collaboration beyond the corporate firewall. Important collaboration features supported by CUBE include:
CUBE software can be licensed on Cisco IOS control software and can be deployed on a wide selection of Cisco's enterprise-class routers, including Cisco's ASR 1000 Series, the ISR 4000 family, the ISR G2 Series, and several models of the 800 fixed-configuration routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.
- WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
- Voice/Video recording
- Enterprise Call-center and interactive-voice-response (IVR) solutions
- Policy-led evaluation of phone calls
- Business-to-business telepresence over SIP
How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or on-premises help from a certified CCIE Collaboration expert to help you to design, deploy, manage and troubleshoot unified communications environments based on Cisco Unified Communication technology in a centralized, cloud-based, or hybrid deployment. Progent's Cisco-certified consultants have extensive experience integrating Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing products, communication gateways, tools built into Cisco Catalyst switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, CUBE, SIP gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure experts can also assist you to build SIP infrastructure solutions that incorporate SIP IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.
Progent's application developers can create specialized unified communications applications that will help your organization to integrate the telephony capabilities of Cisco Unified Communications Manager into your company processes for enhanced efficiency. Progent can analyze your current network and Internet connectivity architecture to make sure your system is optimized to accommodate business-quality IP voice and HD video, assist you to select and install Cisco hardware and software appropriate for your present needs and downstream expansion strategy, and integrate your Cisco Unified Communications products with technology from other vendors. Progent's ISSAP certified information security consultants can assist you to create, deploy, and test an enterprise-wide security strategy for your converged communications ecosystem. In addition, Progent can assist you to deploy Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony for affordable call control redundancy in remote-branch and telecommuter sites, and Progent's disaster recovery planning consultants can help you create a sensible disaster recovery strategy to protect your crucial unified communications environment.
Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified CM earlier than 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, repair, or test this older software. Security patches for this business-critical product will stop, which in some situations could cause regulatory compliance or potential liability issues.
Progent will continue to offer expert support for end-of-life editions of Unified CM and Cisco CallManager, but in case you are still running a legacy version of this pivotal application your organization should start now to prepare for your migration. Progent's collaboration consultants can assist you to upgrade non-disruptively to the current release of Unified Communications Manager and can typically save clients up to 50% off consulting service costs compared to most IT service firms thanks to Progent's documented procedures and experience in this area. By adhering to leading practices, Progent can ensure that your organization gets a fast payback on your IT investment by helping you take full advantage of the enhanced features, lower management and support costs, more productive collaboration capabilities, and tighter security provided by the current version of Unified Communications Manager.
Progent's upgrade services include return-on-investment assessment, project management or co-management, system testing, Cloud connectivity, configuring endpoint devices from Cisco and third-party vendors, mobile integration, data protection services, streamlined management, disaster recovery/business continuity planning, network topology design, training, and continuing consulting and technical support. Progent also has put together fixed-priced migration service bundles to make sure your costs are visible and affordable.
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