Cisco Voice over IP ConsultantsExchanging real-time voice and video over Internet Protocol has progressed from simply being being a shrewd way to reduce phone carrier bills to an indispensable technology for collaboration and productivity. Unified communications, once limited to integrating Internet-based voice and faxes on a single platform to take the place of traditional PBX systems, now incorporates VoIP and video, mobility, messaging, real-time presence, services, and more in a cohesive environment that is easy to manage, extensible, highly secure, resilient, economical, and intuitive.

Cisco is the global leader in supplying solutions required to support the modern model of unified communications (UC). Cisco's UC product line enhances the productivity of information networks by cutting operational costs; integrating rich media features with familiar software programs to increase worker output; supporting teamwork among employees, associates, and suppliers to save effort and improve business results; and streamlining the support of your converged voice and data environment.

Cisco's Unified Communications solutions include these main product categories:,

  • Call Control Platforms for managing calls and sessions
  • Communications Phones and Softphones to optimize worker engagement
  • UC Applications for easy access to real-time, chat, voice and video, voice messages, desktop sharing, and conferencing
  • IP Gateways for providing connectivity with public networks and teleworkers
Progent offers the remote or on-premises services of a certified CCIE expert who can assist organizations of any size to design, install, administer, upgrade, optimize, relocate, and repair Cisco UC products so that you maximize the business advantage of your UC investment. Progent can provide expert support for all components of Cisco's UC solutions such as call processing and control software, IP phones and softphones, and teleconferencing platforms. Progent also offers consulting and support for Cisco's rich media-optimized infrastructure such as Integrated Services routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Processing Agents - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultantsThe call-processing agent is the core of Cisco's IP Communications solution and provides the versatility to deploy a central call-processing design, a decentralized model, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet telephony devices such as VoIP phones, media processing appliances, VoIP gateways, and mixed media applications throughout the IT environment. Cisco Unified Communications Manager enables additional mixed media services including unified messaging, video conferencing, and group-based customer communication networks.

The most recent release of Unified Communications Manager, formerly named CallManager, includes a wealth of enhancements that expedite ROI by lowering administrative and maintenance expenses, increasing worker output, enhancing collaboration, supporting the bring-your-own-device (BYOD) model of working, strengthening security, and making efficient use of network resources. Headline new features include Global Dial Plan Replication (GDPR), streamlined certificate management, expanded support for standards-based single sign-on for managers and end users, hardware-independent call recording, mobile connectivity without requiring VPN tunneling, a revamped self-provisioning interface that makes it easy for workers to select their options and preferences for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you implement a central Unified Communications Manager cluster to manage voice processing for users at remote sites, IT managers can help achieve non-stop phone operation through Cisco SRST, a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony in the Cisco router offers basic Cisco UC Manager services until the connection is restored. For a description of Progent's consulting services for Cisco routers, see consulting and troubleshooting support services for Cisco Integrated Services routers.

For small business networks, branch offices, and retail environments that do not require the full feature set available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express provides a cost-effective solution that meets the requirements of sites with up to 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can quickly deploy a unified voice/data environment.

Cisco's Business Edition 6000 is a family of all-in-one platforms that offer essential collaboration capabilities including routing, IP gateway, premium voice and video, messaging, IM and real-time presence, teleconferencing, and paging support, allowing any user to connect on any endpoint device from any location. All solutions are delivered preloaded with virtualization and Unified Communications applications, making implementation quick and easy and cutting cost of ownership for companies with from 25 to 1000 employees. All BE6000 versions come preinstalled with a virtualization hypervisor and UC applications software. Organizations can instantly enable UC software applications as their needs dictate.

The entry-level Business Edition 6000S includes five fixed UC software applications installed on one integrated ISR router/gateway/virtualized E1600 M2 blade server device and supports a maximum capacity of 150 workers and 300 devices. The mid-market BE6000M includes four collaboration software application options activated on a virtualized C220 M4 server platform and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 collaboration software application options activated on a virtualized Cisco C220 M4 server and can handle as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more details about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager and Cisco CallManager planning, integration, upgrades and technical support.

IP Phones: VoIP and IP Media Phones
A communications endpoint is a user device, either a hardware phone or a software phone program on a desktop or mobile computer. In the IP environment, each IP phone is Ethernet connected. VoIP phones offer all of the capabilities that an ordinary phone provides, but VoIP phones can also have additional features such as being able to connect to the web or host collaboration applications.

Cisco Voice over IP Phones ConsultantsUnlike conventional Private Branch Exchange systems, in a Cisco IP phone environment you can implement virtually instant moves, additions, and changes. All you do is take the VoIP phone to its new location, attach it to the Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager. All client permissions and settings are programmatically replicated, doing away with the cost and delay of sending technicians to rewire connections. Another efficient capability is location independence, which enables you to log into any Cisco IP phone and get your own phone extension and rights.

Cisco offers a wide range of Unified CM phones. The entry-level Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications devices offering wide-band voice, compatibility with hosted Internet Protocol telephony systems or an IP private branch exchange, simple installation and highly secure online provisioning, zero-downtime software upgrades, and browser-based configuration. The low-end SPA301 is a one-line VoIP endpoint with no display or speakerphone function, a base dialer with one Ethernet port, and a corded handset without keys. The SPA302D, intended exclusively for use with Cisco's SPA232D DECT ATA, is a multiple-line cordless DECT handset that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with speakerphone capability. Cisco's SPA303 is an entry-level three-line SIP-based IP phone with two Ethernet ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationCisco's SPA500 family IP phones are low-cost devices that support both SIP and SPCP call control protocols, two integral switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no hi-res screen. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G has four lines and has four programmable buttons. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and has 12 soft keys. The SPA512G IP Phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and includes five programmable buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP endpoints designed for occasional-use environments like lobbies, hallways, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line device without a screen and requires a hook switch for transferring a call and joining a conference.

The 7800 Series of economical IP phones are VoIP desktop endpoints featuring backlit mono screens, four soft buttons, 11 dedicated buttons, an integral Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. The 7800 Series VoIP phones support only the SIP call control protocol. All devices in Cisco's 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for shared areas as well as for employees with infrequent call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only device in the 7800 family to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrators, call center agents, and supervisors who have significant voice communications needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color screen, a Gigabit Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone with a 5.6-inch touch screen and five soft keys.

>Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-only endpoints that includes desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated keys. Cisco's IP Phone 8811 features a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration ConsultantsCisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for professionals who are mobile within campus, hospitality, health-care or other venues where management wants portable phones that offer more control, security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite users the advantages of voice over wireless LAN (VoWLAN) technology in environments with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless VoIP Phone features a hi-res color screen, a rugged case rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and moisture resistance, extended batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds protection against sparking for use in potentially combustible environments. The 8821-EX also features a case made out of industry-standard yellow plastics, which makes it easy to find during a crisis. Learn about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 Voice over IP Phones Professional ServicesCisco's discontinued 9900 Series of powerful IP endpoints integrate high-definition voice with business-grade color displays to provide a rich collaborative UC experience for managers and executives. The two IP phones in this family feature a Standard Definition 24-bit color screen, a Bluetooth 2.0 transceiver to support a broad selection of headsets, and a built-in Gigabit Ethernet port. Cisco's Power Save feature is optional and can cut off-work power use by up to 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Expansion Modules for adding programmable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi transceiver for connecting to Voice-over-WLAN networks, and four customizable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding programmable line and feature keys.

Cisco Unified Communications Application Software
Within Cisco's Unified Communications architecture, IP telephony, IP video, and other UC applications are physically isolated from the call-processing and voice-processing infrastructure, and they may reside at any location within the system. A single connectivity infrastructure provides a versatile environment for feature-rich business applications and serves as a solid basis for future convergence-based software. Cisco works with leading IT industry vendors to provide a broad selection of IP phone and IP video applications and products. Cisco also supports the ability to develop and manage specialized in-house applications.

Collaborative application software offered by Cisco and supported by Progent's consultants include:

Jabber is a unified communications client application that supports presence, instant messaging, voice, high-definition video, voicemail, desktop sharing, and real-time conferencing functions for Windows PCs, Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with important improvements in the areas of HD video features and screen sharing, and expanding the team environment to additional platforms and endpoint hardware. Cisco Jabber works in conjunction with Unified CM for call control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber is built around popular industry standards, it can interoperate with a broad selection of non-Cisco platforms. For example, Extensible Messaging and Presence Protocol enables Jabber users to trade instant messaging and presence data with a variety of XMPP clients such as Adium, Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office applications including Outlook and SharePoint. This cross-platform compatibility optimizes output by providing a common user experience and accommodating the bring-your-own-device model of computing. Progent can provide the expertise of Microsoft-certified Exchange and Outlook consultants and SharePoint application developers who can show you how to use Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with iPhone and iPad integration as well as Android phone and tablet integration to assist you to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center enables online conferencing for users with a browser or almost any desktop or handheld device. Cisco WebEx Meeting Center is offered as SaaS via the Cisco WebEx Cloud. This makes it easy to roll out and expand, reduces the cost of management, eliminates high initial investment, offers high availability and enterprise-grade security, and delivers consistently high throughput. Important capabilities include the ability to share specific content or your entire screen display with online participants in real time, the capability to add multimedia into presentations including PowerPoint and Flash videos, recording plus editing and playback for training and demonstrations, single sign-on (SSO) and integration with other Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with tight policy control.

>WebEx Online Conferencing Consulting Services

WebEX Meeting Center works with Windows, Mac, and Linux desktops and permits mobile users to start, calendarize, and take part in meetings on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also launch online meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of IM solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Environments
For medium-size organizations and larger enterprises who wish to create an on-premises or hybrid on-premises/cloud environment for teleconferencing, Cisco provides a portfolio of Cisco TelePresence products that enable high-definition teleconferencing for attendees with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified CM to bring multiparty video, audio and content sharing to UC deployments and can extend meetings to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how video conferencing resources are rationed for every individual participant, allowing managers to define the exact service level and user experience needed for each user. Cisco TelePresence Content Server records video and presentations for live streaming as well as video on demand playback.

Cisco's Unity Connection and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Unified CM, is a unified voice messaging platform that accelerates collaboration by providing a variety of alternatives for retrieving voice messages within an environment that is easy to implement and administer. Cisco Unity Connection allows you to access and manage voicemail from your email inbox, web browser, Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Connection also offers advanced speech-recognition capabilities for hands-free management and extensive Automated Attendant functions such as intelligent routing for inbound calls and custom call-screening and message-notification settings. The Cisco Unity Connection platform operates as a VM that can reside on a Business Edition 6000 server or a Cisco SRE 910 router blade and can support as many as 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to medium businesses and enterprise branch offices with as many as 500 users. Cisco Unity Express allows users to manage voicemail messages using a Cisco Unified IP Phone display, a browser, or an email system. Cisco routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers comprehensive configuration and troubleshooting services for Cisco routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with CUCM and agent desktop applications like Cisco Finesse to provide automatic call distribution features that allow an organization to connect customers with the appropriate sales or support person. Unified CCE or UCCE provides smart call distribution, computer telephony integration (CTI), multiple channel customer contact management, call queuing, interactive voice response and consolidated enterprise-wide reporting to simplify the creation and management of a modern customer contact center. Cisco platforms supporting UCCE's customer contact management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) offers a packaged solution for building a customer interaction management center for mid-scale systems that handle up to 400 agents. Multiple bundles are available, plus a variety of optional advanced features. Unified CCX integrates closely with Cisco Unified Communications Manager and provides smart call routing, client management, reporting, IVR, and management of voice, email, chat, and social media inquiries. Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that requires no client-side installation. Special options include call-in-queue, estimated-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, allows users to be called via one phone number that rings simultaneously on their Cisco IP Phone and their cell phone. Users can transfer active calls between their Cisco IP phone and their cell phone without disruption. Unanswered calls can be transferred to a Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that specify which calls get extended to alternate phones.

Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning offers an automated process for first-time deployments as well as for “day 2” moves, adds, changes, and deletions. An intuitive console delivers a unified view of a subscriber and the user's services. Cisco Prime Collaboration significantly accelerates site rollouts and minimizes the time needed for ongoing updates. Prime Collaboration in addition provides management analytics that show technology adoption and usage rates, allowing organizations to optimize resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco converged communications deployments to communicate with public systems and with users working beyond the corporate firewall. Cisco's line of gateways deliver UC support for a wide variety of gateway as well as session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables organizations to provide colleagues, vendors, consumers, or business partners who are using various outside networks, workgroup applications, or endpoint equipment to access to Unified Communication features. The Expressway gateway works with a Cisco CM system or Cisco Business Edition, or can be run via the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more pervasive. Key capabilities of Cisco Expressway are:

  • Mobile and Remote Access: Off-site users with any Jabber-supported client or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on plus TLS security and can connect to all their collaboration applications (video, business-quality voice, data IM, and realtime presence) without the inconvenience establishing a VPN. In addition, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user experience at home identical to the office.
  • Cisco Jabber Guest Support: Expressway is critical for supporting Cisco's Jabber Guest, which permits “guests” to communicate with your business simply and securely through streamlined web-browser and mobile multimedia phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway offers a world-class, extensible conferencing environment that seamlessly integrates business-quality voice, video, and content sharing to any client, anywhere, using any endpoint.
  • Interoperability: If your company already has non-Cisco video products, Expressway can assist you to migrate easily to Cisco technology whenever you choose. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Gateway standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects converged business communications networks to the PSTN. Beyond providing session border control, Cisco Unified Border Element provides simple and affordable collaboration outside the corporate firewall. Sample collaboration features supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-media-connected conferencing
  • Voice and Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) solutions
  • Policy-led evaluation of voice calls
  • Business-to-business immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise router platforms, which include Cisco's ASR 1000 Series, the Cisco ISR 4000, the ISR G2, and high-end models of Cisco's 800 fixed routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual container.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or onsite help from a certified CCIE Collaboration consultant to help you to design, install, manage and troubleshoot unified communications environments that incorporate Cisco Unified Communication products in an in-house, distributed, or hybrid deployment. Progent's Cisco-certified engineers have extensive backgrounds integrating Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, UC applications like Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gateways, utilities incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with related technologies like Cisco SRST, CUBE, SIP gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can also help you to create SIP infrastructure solutions that include SIP VoIP phones and video phones, SIP-based CUBE trunks, and SIP management tools with Cisco Unified Communications Manager.

Progent's custom application programmers can build specialized unified communications applications that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company operations for enhanced efficiency. Progent can evaluate your existing network and Internet connectivity infrastructure to determine whether your environment is configured to support high-quality VoIP and HD video, assist you to choose and install Cisco hardware and software appropriate for your present situation and downstream growth goals, and integrate your Cisco Unified Communications solution with products from other suppliers. Progent's CISSP certified information security and compliance consultants can show you how to develop, carry out, and test an enterprise-wide security and compliance strategy for your unified communications solution. Also, Progent can assist you to deploy Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control backup in branch office and teleworker sites, and Progent's disaster recovery and business continuity preparedness experts can help you create a viable DR/BC plan to ensure the availability of your vital unified communications environment.

Unified Communications Manager/CallManager Upgrade Services
Releases of Unified CM lower than 8.6 and all releases of CallManager have reached end-of-life. This means Cisco will cease to enhance, repair, or test the product software. Security updates for this business-critical product will end, which in some situations may cause compliance or even potential liability problems.

Progent will continue to provide expert consulting and troubleshooting support for outdated releases of Unified Communications Manager and Cisco CallManager, but if your company is still using a legacy edition of this pivotal software your organization should begin immediately to prepare for your migration. Progent's Cisco-certified consultants can assist your company to migrate smoothly to the current edition of Unified CM and can routinely save customers up to 50% off consulting costs versus competing computer service companies thanks to Progent's documented process and hands-on experience in this area. By following best practices, Progent can ensure that your business sees a quick return on your IT investment by helping you take full advantage of the new and improved features, reduced administrative and support expense, more productive collaboration, and tighter security provided by the current version of Unified Communications Manager.

Progent's migration consulting services include ROI analysis, project management or co-management, pilot testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and other suppliers, smartphone and tablet integration, data protection consulting, management automation, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and ongoing consulting services and technical support. Progent also offers fixed-priced upgrade service bundles to make sure your costs are predictable and under control.

For additional information concerning Progent's professional help for Cisco networking products, select a topic:

If you wish to ask Progent about professional assistance for Cisco networking, call 1-800-993-9400 or go to Contact Progent.

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