Cisco Unified Messaging ConsultingExchanging real-time voice and video over IP has advanced from simply being being a shrewd method to cut phone carrier bills to being a strategic tool for competitive advantage. Converged communications, at one time restricted to integrating Internet-based voice and faxes on one system to replace expensive PBX systems, today encompasses VoIP and video, mobility, instant messaging, real-time presence, services, and more all in a centralized framework that is manageable, scalable, secure, resilient, cost-effective, and user friendly.

Cisco is the global leader in supplying solutions for supporting the modern paradigm of unified communications (UC). Cisco's UC product line adds to the efficiency of information networks by cutting operational costs; combining rich media features with popular software programs to improve worker output; facilitating collaboration among workers, partners, and suppliers to save time and improve business outcomes; and streamlining the administration of your converged voice and data environment.

Cisco's UC solutions address several main product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • VoIP and Video Endpoints to optimize end-user productivity
  • Unified Communications Software Applications for more productive access to real-time, chat, voice and video, voice messages, white boarding, and conferencing
  • IP Gateways for accessing outside networks and telecommuters
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) specialist to help businesses of all sizes to plan, install, manage, migrate, expand, relocate, and troubleshoot Cisco unified communications products so that you maximize the strategic advantage of your communications system. Progent can deliver world-class support for all components of Cisco's unified communications solutions including call processing and control software, VoIP and softphones, and teleconferencing platforms. Progent in addition provides consulting and support services for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.

Call and Session Control Agents - Unified Communications Manager/CallManager
Cisco Unified Communications Consulting and SupportThe call-processing agent is the centerpiece of Cisco's IP Communications portfolio infrastructure and provides the versatility to deploy a centralized call-processing design, a decentralized model, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate phone capabilities to packet telephony network devices such as VoIP phones, media management products, Voice over IP gateways, and mixed media applications across the network. Cisco Unified Communications Manager supports extra multimedia functions such as unified messaging, video conferencing, and group-based customer communication networks.

The latest version of Cisco Unified Communications Manager, previously named Cisco CallManager, offers a variety of improvements that accelerate your return on investment by lowering administrative and maintenance costs, improving worker output, facilitating collaboration, accommodating the bring-your-own-device style of working, strengthening security, and making efficient use of network infrastructure. Headline new features include automatic dial-plan replication and batch provisioning, simplified certificate management, extended support for standards-based single sign-on (SSO) for managers and end users, device-independent call recording, mobile access without the need for VPN, a new self-provisioning utility that makes it simple for workers to manage their options for all endpoints, and support for Transport Layer Security for mobile users.

In cases where you deploy a central Unified Communications Manager cluster to manage call processing for users at remote sites, administrators can help ensure continuous phone service using Cisco SRST, an IOS Software image for Cisco routers. If a WAN connection breaks, Cisco SRST in the router provides basic Cisco UC Manager functions until the link is returned. For information about Progent's consulting support for Cisco routers, see consulting services for Cisco routers.

For small business networks, branch locations, and retail environments that do not require the full functionality offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express provides a cost-effective solution that meets the requirements of sites with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco router, smaller offices can quickly set up a converged voice/data environment.

The Cisco BE6000 is a line of one-stop platforms that offer essential collaboration capabilities including routing, IP gateway, high definition voice/video, messaging, chat and real-time presence, teleconferencing, and paging services, enabling any end user to collaborate on any endpoint from any place. All BE6000 systems are shipped preconfigured with a virtualization hypervisor and Unified Communications applications, making implementation quick and simple and reducing cost of ownership for organizations with up to 1000 employees. All versions come preloaded with a virtualization hypervisor and collaboration applications. You can simply activate Unified Communications applications whenever their requirements evolve.

The entry-level Business Edition 6000S includes five standard UC software applications preloaded on one integrated 2921V router/gateway/virtualized E1600 M2 server device and can handle as many as 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M supports four unified communications software application options activated on a virtualized Cisco UCS C220 M4 server and supports as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S Supports 8 collaboration software application options enabled on a single virtualized C220 M4 server and can handle up to 1000 workers, 2500 devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and CallManager design, configuration, migration and technical support.

IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is an end-user device, either a hardware phone set or a soft phone program that runs on a PC or handheld computer. In the Internet Protocol world, each IP phone is Ethernet connected. VoIP phones have all of the features that a conventional telephone provides, but Voice over IP phones can also provide extra features including the ability to connect to the web or host collaboration applications.

Cisco VoIP Phones Professional ServicesUnlike traditional Private Branch Exchange technology, in a Cisco IP telephony network you can implement virtually instant moves, additions, and modifications. All you do is move the VoIP handset to your new spot, attach it to an Ethernet jack, and the phone registers itself with Cisco Unified Communications Manager. All user privileges and configurations are automatically re-established, eliminating the expense and hassle of dispatching support personnel to wiring closets. Another efficient capability is location independence, which allows you to sign into any Cisco VoIP phone and get your own phone extension and rights.

Cisco offers a wide range of VoIP hardware endpoints. Cisco's entry-level SPA 300 Series are basic IP and DECT screenless or monochrome phones offering wide-band audio, support for hosted Internet Protocol telephony systems or an IP PBX, easy installation and highly secure remote installation, transparent software upgrades, and browser-based configuration. The low-end SPA301 is a one-line IP phone with no screen or speakerphone function, a base dialer that has a single Ethernet connector, and a wired handset with no keys. The SPA302D, intended exclusively for operation with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiline wireless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a TFT 176 x 220 pixel color display, and a dial pad with speakerphone capability. The SPA303 is an economical 3-line IP phone with dual switched ports, a 128x64 monochrome graphical display and a speaker.

Cisco SPA500 Series IP Phones IntegrationCisco's SPA500 Series IP phones are low-cost endpoints that support SIP and SPCP signaling protocols, two integral switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing support. Most versions have a 128 x 64 pixel mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no LCD display. The SPA502G IP Phone supports a single line and has no soft keys. The SPA504G has four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight soft keys. The SPA509G supports 12 lines and features 12 soft keys. The SPA512G has four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has soft buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and includes five programmable buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints designed for infrequent-use settings such as lobbies, hallways, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono screen, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a single-line endpoint without a screen and requires a hook switch for transferring a call and joining a conference.

Cisco's 7800 family of value-priced IP phones are VoIP devices featuring backlit monochrome screens, four soft buttons, 11 fixed-feature buttons, an integral Ethernet port with Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All models in Cisco's 7800 line incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 units, reduces off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for shared areas as well as for employees with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available via an optional handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only model in the 7800 line to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrative staff, contact center personnel, and managers who have heavy voice communications requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 pixel color display, an integral Gigabit Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable buttons.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a family of SIP-based IP phones that includes desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a mono display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless VoIP phones are hardened Wi-Fi handsets intended for workers who are on the move within campus, warehouse, retail or other venues where management wants user endpoints that offer more administrative control, data security and durability than is achievable with the BYOD style of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move onsite users the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a hi-res color display, a durable shell designed to withstand dropping and compliant with IP67 for particulate and moisture resistance, extended batteries, a built-in speakerphone, and an integrated Bluetooth transceiver to support cordless headsets. The 8821-EX Wireless IP Phone adds protection against sparking for potentially combustible environments. The 8821-EX also features a shell composed out of industry-standard yellow plastics, which makes it easy to find the event of an emergency. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting support.

Cisco 9900 VoIP Phones SupportCisco's legacy 9900 Series of powerful IP phones combine high-quality voice with business-grade color displays to offer a rich collaborative communications solution for knowledge professionals, managers, and executives. Both IP phones in this line have a Standard Definition 24-bit color screen, a Bluetooth 2.0 transceiver to support a wide choice of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's EnergyWise function is optional and can lower off-work power use by 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Expansion Modules for adding scalability to customizable line and function keys. The IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi radio for connecting to wireless networks, and 4 soft-label programmable touchscreen keys to access Cisco Unified Communications functions. The 9971 VoIP phone supports up to 3 Cisco IP Color Key Expansion Modules for expanding customizable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP phone, video, and other UC applications are isolated from the call-processing and voice-processing mechanism, and they may be anywhere within the network. A single connectivity infrastructure offers a versatile environment for feature-rich applications and serves as a solid foundation for downstream convergence-based software. Cisco works with leading IT industry companies to offer a wide range of IP telephony and video applications and devices. Cisco also enables the capability to develop and manage customized internal programs.

Collaborative applications available from Cisco and supported by Progent include:

Jabber is a UC application that provides presence, instant messaging, voice, HD video, voicemail, desktop sharing, and online conferencing features for Windows PCs, Macs, Apple and Android tablets and smartphones. Jabber is an evolution and integration of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with major improvements to HD video capabilities and screen sharing, and extending the team experience to additional platforms and devices. Cisco Jabber operates with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing.

Because Cisco Jabber utilizes key communication standards, it can communicate with a broad range of third-party platforms. For instance, XMPP allows Jabber users to exchange IM and presence data with various XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber features are available from Microsoft Office applications including Outlook and Microsoft SharePoint. This cross-platform support maximizes output by providing a consistent user experience and fully enabling the bring-your-own-device model of computing. Progent can provide the assistance of Microsoft-certified Exchange and Outlook consultants and SharePoint application developers who can show you how to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with iPhone integration and Google Android phone and tablet integration to assist you to enhance the business value of your BYOD ecosystem.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online meetings for users with a browser or virtually any desktop or mobile device. WebEx Meeting Center is offered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it easy to deploy and expand, reduces the cost of administration, avoids major up-front investment, offers high availability and enterprise-class data protection, and provides fast throughput. Key features include the ability to share specific content or your entire screen display with remote attendees in real time, the capability to incorporate rich media into presentations including Microsoft PowerPoint and Flash animations, network-based recording plus editing and playback for training, single sign-on and integration with Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus stringent data privacy and encrypted access with strict policy control.

>WebEx Online Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux-powered desktops and notebooks and allows mobile workers to initiate, calendarize, and take part in meetings on Google Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also launch web meetings instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of IM applications.

Cisco TelePresence Products for In-house Teleconferencing Ecosystems
For medium-size organizations and larger enterprises who wish to build an on-premises or hybrid on-premises/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-quality and standards-based teleconferencing for attendees with virtually any IP endpoint at any location. Cisco TelePresence Server is an expandable video conferencing bridge that works in conjunction with Cisco Unified CM to deliver multiparty video, audio and content sharing to unified communications deployments and can extend conferences to incorporate cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how teleconferencing resources should be rationed for every individual attendee, allowing administrators to specify the exact service level and experience required for every user. Cisco TelePresence Content Server collects video conference presentations for live streaming and on-demand playback.

Cisco Unity Connection and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an extension of Unified CM, is a converged voicemail system that promotes teamwork by offering flexible set of alternatives for accessing voice messages within a framework that is simple to implement and maintain. Unity Connection allows you to read and manage voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated speech-recognition capabilities for hands and eyes free management and powerful Automated Attendant functions such as intelligent routing for incoming calls and custom call-filtering and message-notification options. The Unity Connection platform runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade and can support up to 20,000 mailboxes per server.

Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses and enterprise branch locations with as many as 500 users. Cisco Unity Express allows you to manage voicemail via a Cisco Unified IP Phone screen, a browser, or your email system. Integrated Services Routers for which Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent offers comprehensive consulting and support services for all Cisco routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with Unified Communications Manager and agent desktop apps like Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to match customers with the right sales or support person. Unified CCE or UCCE features intelligent call distribution, computer telephony integration (CTI), support for multichannel contact management, network call queuing, interactive voice response and advanced enterprise-wide reporting to simplify the deployment and management of a large-scale contact center. Cisco platforms incorporated in UCCE's client contact management ecosystem include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (CCX) provides a packaged bundle for building a customer contact center for branch or midmarket systems that support up to 400 agents. Several bundles are offered, plus a variety of optional advanced features. Cisco Unified CCX integrates closely with Cisco Unified CM and provides intelligent call routing, contact management, integrated reporting, interactive voice response, and management of voice, email, chat, and social media inquiries. Unified CCX comes with Finesse, a browser-based desktop agent that requires no client-side installation. Advanced options include call-in-queue, projected-wait-time messages, and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly known as Single Number Reach, allows users to be called from a single number that rings simultaneously on their desktop VoIP Phone and their mobile phone. Users can transfer live conversations between their desktop IP phone and their cell phone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls are directed to different phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated platform for first-time deployments and for “day 2” moves, adds, changes, and deletions. A user-friendly interface provides a unified look at a user and the subscriber's services. Prime Collaboration substantially speeds up company-wide rollouts and reduces the effort required to implement future changes. Prime Collaboration also offers management analytics including technology adoption and consumption rates, allowing administrators to optimize resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to connect with public systems and with users working outside the firewall. Cisco's portfolio of gateways provide UC support for all types of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful collaboration gatekeeper that enables organizations to provide workers, suppliers, customers, or partners who are working on various outside network environments, workgroup applications, or endpoint equipment to connect to Cisco Unified Communication features. The Expressway works in conjunction with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000 (BE6000), or can be accessed via the cloud with Cisco HCS to help make collaboration more universal. Key capabilities of Cisco Expressway are:

  • Mobile and Off-site Connectivity: Remote workers who have any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on (SSO) and of Transport Layer Security (TLS) and are able to access all their collaboration workloads (video, voice, data IM, and realtime presence) without the extra step of a VPN connection. In addition, teleworkers have the ability to use their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home identical to the office.
  • Jabber Guest Support: Cisco Expressway is critical for enabling the Cisco Jabber Guest, which permits “guests” to communicate with your business simply and safely through lightweight browser and mobile multimedia calls.
  • Cisco Cloud Access: Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, scalable meeting experience that seamlessly integrates business-quality voice, high-definition video, and data sharing to anyone, anywhere, using any endpoint.
  • Interoperability: If your organization already has third-party video products, Expressway can help you to move easily to Cisco products whenever you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 SVC, or Session Initiation Protocol (SIP) systems. Internetworking standards supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is a collaboration edge session border controller that connects converged business communications networks to the PSTN. In addition to providing session border control, CUBE delivers easy and cost-efficient collaboration outside the corporate firewall. Sample unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected audio conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response solutions
  • Policy-based evaluation of voice calls
  • B2B teleconferencing over SIP
CUBE software can be licensed on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise routers, which include Cisco's ASR 1000 Series, the ISR 4000 Series, the ISR G2 Series, and high-end versions of Cisco's 800 fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs in an ESXi virtual container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent offers online or on-premises help from a certified CCIE Collaboration specialist to assist you to design, implement, administer and repair unified communications networks built on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have extensive experience with Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gateways, utilities built into Cisco Catalyst switches and routers. Progent can also provide support for related technologies like Cisco SRST, CUBE, SIP gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration consultants can also help you to build SIP connectivity environments that incorporate SIP IP voice phones and media phones, SIP-based CUBE trunks, and SIP management tools via Cisco Unified CM.

Progent's custom application programmers can create specialized unified communications software that will enable your business to integrate the capabilities of Cisco Unified Communications Manager into your company processes for increased efficiency. Progent can evaluate your current network and Internet connectivity infrastructure to determine whether your environment is optimized to accommodate business-quality IP voice and high-definition video, assist you to select and deploy Cisco hardware and software that make sense for your current situation and future expansion objectives, and integrate your Cisco collaborative communications solution with products from other suppliers. Progent's CISSP certified data security and compliance consultants can assist you to develop, deploy, and validate an enterprise-wide security strategy for your converged communications solution. In addition, Progent can assist your organization to deploy Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in remote-branch and home-office sites, and Progent's disaster recovery preparedness consultants can help you develop a viable disaster recovery plan to ensure the availability of your crucial unified communications environment.

Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified CM earlier than 8.6 and all versions of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer enhance, repair, or test the product software. Security patches for this pivotal application will stop, which in certain circumstances may create regulatory compliance or potential liability issues.

Progent will continue to offer comprehensive support services for end-of-life editions of Unified Communications Manager and Cisco CallManager, but in case your business is still running a legacy edition of this critical application your organization should start immediately to prepare for your upgrade. Progent's Cisco-certified consultants can help you to migrate smoothly to the latest release of Cisco Unified Communications Manager and can typically save clients as much as 50% off consulting costs compared to competing IT service companies thanks to Progent's documented process and experience in this practice area. By following best practices, Progent can make sure your business realizes a fast payback on your investment by helping you benefit fully from the new and improved features, lower administrative and support costs, more productive collaboration capabilities, and stronger data protection provided by the current edition of Unified CM.

Progent's upgrade services include return-on-investment assessment, project management or co-management, system testing, Cloud connectivity, configuring endpoint devices from Cisco and third-party providers, smartphone and tablet integration, data protection services, streamlined management, business continuity planning, network architecture design, training for IT staff and end users, and ongoing consulting and technical support. Progent also has put together fixed-priced upgrade packages to keep your costs visible and affordable.

To learn more information about Progent's consulting help for Cisco technology, select a subject:

To contact Progent about professional support for Cisco networking, phone 1-800-993-9400 or see Contact Progent.

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