Cisco Voice over IP Professional ServicesSending real-time voice and video over IP has progressed from simply being being a shrewd means to reduce phone bills to a required technology for productive collaboration. Converged communications, at one time limited to combining Internet-based voice calls and faxing on the same system to replace expensive PBX systems, today includes rich media, mobility, messaging, real-time presence, collaboration services, and more within a cohesive environment that is easy to manage, scalable, protected, resilient, cost-effective, and intuitive.

Cisco is the global leader in supplying the hardware and software infrastructure for supporting the current model of unified communications (UC). Cisco's unified communications solution adds to the efficiency of IT systems by slashing operating costs; combining multiple collaboration functions with familiar software applications to improve worker output; facilitating collaboration among workers, partners, and suppliers to save effort and enhance business outcomes; and simplifying the support of your communications infrastructure.

Cisco's UC technology address several primary product categories:,

  • Call Control Agents for controlling rich media calls and sessions
  • VoIP and Video Phones and Softphones to optimize worker productivity
  • UC Software Applications for more productive access to presence, chat, voice and video, voice messages, white boarding, and conferencing
  • Communications Gateways for providing connectivity with outside networks and telecommuters
Progent offers the remote or onsite consulting services of a certified CCIE (Collaboration) expert who can help businesses of all sizes to design, configure, administer, upgrade, optimize, move, and troubleshoot Cisco unified communications products so that you realize the greatest competitive advantage of your communications investment. Progent can provide expert consulting for every element of Cisco's unified communications solutions such as call management tools, VoIP and softphones, and teleconferencing software. Progent also provides expertise for Cisco's realtime media-optimized network infrastructure products including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call Control Software - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultantsCisco's call-processing agent is the core of the Cisco IP collaboration solution and gives you the versatility to deploy a centralized call-processing design, a decentralized model, or a combination of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) extends enterprise phone features to packet network devices such as VoIP handsets, media processing appliances, VoIP gateways, and multimedia programs across the network. Unified Communications Manager enables additional multimedia functions including unified messaging, multimedia conferencing, and collaborative client interaction networks.

The latest version of Unified CM, previously known as Cisco CallManager, offers a variety of improvements that accelerate your return on investment by cutting management and maintenance expenses, increasing worker output, enhancing collaboration, accommodating the bring-your-own-device (BYOD) model of working, strengthening data protection, and making optimal utilization of IT infrastructure. Headline new features include Global Dial Plan Replication (GDPR), simplified certificate management, expanded support for single sign-on (SSO) for managers and users, hardware-agnostic call recording, mobile access with no need for VPN, a new self-care interface that makes it simple for end users to select their options for all of their endpoints, and support for Secure Real-Time Transport Protocol for mobile users.

In cases where you deploy a centralized Unified Communications Manager cluster to control voice processing for customers at remote sites, administrators can help ensure non-stop call availability using Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a WAN connection fails, Cisco Survivable Remote Site Telephony in the router offers basic Cisco Unified Communications Manager services until the link is returned. To learn about Progent's consulting support for Cisco ISR routers, see consulting and troubleshooting support for Cisco routers.

For small business networks, branch offices, and retail deployments that do not need the complete functionality offered by Unified CM, Unified Communications Manager Express, formerly known as CallManager Express provides a cost-effective solution that handles the requirements of locations with up to 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco router, smaller offices can rapidly implement a unified voice and data solution.

The Cisco BE6000 is a line of turn-key platforms that provide essential collaboration features including routing, gateway, premium voice/video, messaging, instant messaging and presence, teleconferencing, and paging services, allowing any user to connect on any device from any place. All Business Edition 6000 versions are delivered preconfigured with a virtualization hypervisor and collaboration applications software, making implementation fast and easy and cutting operating expenses for organizations with as many as 1000 workers. All solutions are delivered preconfigured with virtualization and UC applications software. Organizations can instantly activate Unified Communications software applications as their requirements grow.

The office-in-a-box Business Edition 6000S includes five preselected UC software applications installed on a single combination 2921V ISR router/IP gateway/virtualized E1600 M2 server platform and supports as many as 150 users and 300 endpoint devices. The medium-scale BE6000M includes 4 unified communications software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight UC software application options activated on a virtualized C220 M4 server and has the capacity for as many as 1000 workers, 2500 devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and Cisco CallManager design, integration, upgrades and technical support.

IP Phones: VoIP and IP Video Endpoints
An IP communications endpoint is an end-user device, either a hardware handset or a soft phone program that runs on a desktop or mobile computer. In the Internet Protocol world, each VoIP endpoint is Ethernet connected. IP phones offer all of the capabilities that an ordinary phone provides, but VoIP phones often offer additional features including the ability to connect to the web or run collaboration applications.

Cisco VoIP Phones Consulting FirmUnlike conventional Private Branch Exchange technology, in a Cisco IP phone network you can implement almost instantaneous moves, additions, and changes. You merely take the VoIP phone to its new spot, attach it to the Ethernet jack, and the IP phone announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are automatically re-established, doing away with the expense and hassle of dispatching technicians to wiring closets. Another useful capability is location independence, which allows you to log into any Cisco VoIP phone and receive your own phone number and privileges.

Cisco provides a broad range of VoIP hardware endpoints. The entry-level SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones that feature high-quality audio, support for hosted IP telephony environments or an IP private branch exchange (PBX), simple deployment and highly secure online installation, in-service software upgrades, and browser-based set up. The low-end SPA301 is a one-line VoIP endpoint with no screen or speakerphone function, a base dialer with a single Ethernet port, and a wired handset with no a keypad. The SPA302D, designed exclusively for operation with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications IP phone that offers 10-lines, a TFT 176 x 220 pixel color screen, and a keypad with a speakerphone. The SPA303 is an affordable three-line SIP-based phone with dual switched ports, a 128x64 mono display and a speaker.

Cisco SPA500 Series IP Phones ConsultingCisco's SPA500 Series VoIP phones are low-cost endpoints with support for both SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and features 12 programmable keys. The SPA512G has four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and has five soft buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints designed for infrequent-use settings like cafeterias, hallways, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono display, an integrated Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint without a display and uses a hook switch for transferring a call or conferencing.

The 7800 family of value-priced IP phones are VoIP endpoints featuring backlit mono screens, four soft keys, 11 dedicated keys, an integral Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All devices in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, reduces after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared locations as well as for workers with occasional-to-light voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only device in the 7800 series that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, contact center agents, and supervisors who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 pixel color display, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-based IP phones that includes desktop devices, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. Cisco's IP Phone 8811 includes a mono screen and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and a USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless VoIP Phone Integration ConsultingCisco's wireless IP phones are hardened Wi-Fi devices intended for workers who are on the move within campus, hospitality, health-care or other environments where management requires user endpoints that offer more control, security and ruggedness than is achievable with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite users the advantages of voice over wireless LAN technology in environments with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged case designed for shock resistance and compliant with IP67 for particulate and moisture resistance, extended batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth radio for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for use in hazardous work sites. The 8821-EX also has a shell fabricated of yellow plastics, which makes it easier to locate during a crisis. Find out about Progent's Cisco Wireless VoIP Phone integration support.

Cisco 9900 IP Phones Consulting FirmCisco's discontinued 9900 line of advanced IP phones mix high-quality voice with high-resolution color screens to provide a productive multimedia experience for knowledge professionals and executives. The two models in this line have a Standard Definition 640x480 pixel color display, a Bluetooth 2.0 radio to work with a wide range of headsets, and an integrated Gigabit Ethernet switch. Cisco's EnergyWise power-save function is offered as an option and can lower off-work power draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Expansion Modules for adding scalability to customizable line and function keys. The IP Phone 9971 features a 5.6-inch screen, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with voice-over-wireless LAN networks, and four programmable touchscreen keys to invoke Cisco UC features. The 9971 allows up to 3 IP Color Key Expansion Modules for adding scalability to programmable line and feature keys.

Unified Communications Application Software
Under Cisco's Unified Communications platform, IP telephony, IP video, and other converged applications are isolated from the call/voice processing mechanism, and they may reside at any location within the network. A single network framework offers an open platform for powerful applications and provides a solid foundation for downstream convergence-based software. Cisco works with third-party IT industry partners to offer a wide range of IP phone and IP video applications and devices. Cisco also enables the ability to create and administer specialized internal programs.

Unified Communications applications offered by Cisco and supported by Progent's consultants include:

Cisco Jabber is a unified communications client application that provides presence, IM, voice, high-definition video, voicemail, desktop sharing, and real-time conferencing features for Windows PCs, Macs, iPads and Android tablets as well as iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with significant improvements to HD video features and desktop sharing, and extending the team experience to more platforms and devices. Jabber works in conjunction with Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Unity Connection for voicemail and programmable attendant, and WebEX Meeting for online meetings.

Because Cisco Jabber is based on popular communication standards, it can communicate with a broad range of non-Cisco platforms. For instance, XMPP allows Cisco Jabber to trade instant messaging and presence information with other XMPP clients including as Adium, IBM Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office programs including Outlook and SharePoint. This extensive platform support optimizes output by providing a common end-user experience and fully enabling the BYOD paradigm of networking. Progent offers the assistance of certified Exchange consultants and Microsoft SharePoint experts who can help you to use Jabber with Microsoft's premiere collaboration platforms. Progent also offers help with iPhone integration and Android smartphone and tablet integration to help you to increase the productivity of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center enables web and video conferencing for participants using a web browser or virtually any PC or mobile device. Cisco WebEx is offered as SaaS through the Cisco WebEx Cloud. This makes it simple to roll out and scale, streamlines management, eliminates heavy up-front investment, offers maximum uptime and enterprise-class security, and delivers consistently high throughput. Key features include support for sharing discrete content or your entire screen display with online attendees in real time, the ability to add rich media into presentations including Microsoft PowerPoint and Flash animations, session and content recording plus playback for training, single sign-on and support for other Cisco collaboration applications such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted access with strict policy management.

WebEx Meeting Web Conferencing Consultants

WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile workers to initiate, schedule, and participate in conferences on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also launch web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM applications.

Cisco TelePresence Portfolio for In-house Video Conferencing Ecosystems
For medium-size businesses and larger enterprises who wish to create a local or hybrid in-house/cloud environment for teleconferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that enable high-quality video conferencing for attendees with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified Communications Manager to bring multiparty telepresence to UC deployments and can extend meetings to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how conferencing resources should be rationed for each participant, enabling administrators to specify the exact service level and user experience required for every user. Cisco TelePresence Content Server captures video and presentations for live streaming and on-demand playback.

Cisco Unity Connection and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voicemail solution that accelerates productive collaboration by offering flexible set of options for accessing calls and messages within an environment that is simple to implement and maintain. Unity Connection lets you read and manage your voicemail messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers sophisticated speech-recognition capabilities for hands and eyes free management and powerful Automated Attendant capabilities that include intelligent routing for inbound phone calls and easily customizable call-screening and message-notification options. The Unity Connection platform runs as a fully virtualized system that can reside on a Business Edition 6000 server or a Cisco SRE 910 router blade and can accommodate up to 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and corporate satellite locations with as many as 500 workers. Unity Express allows users to manage voicemail messages via a Cisco IP Phone screen, your web browser, or an email client. Cisco routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent can provide certified configuration and troubleshooting services for Cisco routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with CUCM and agent desktop software such as Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the right sales or service agent. Unified CCE or UCCE features intelligent call routing, computer telephony integration (CTI), multiple channel customer contact management, call queuing, interactive voice response (IVR) and consolidated company-wide reporting to simplify the deployment and administration of a large-scale contact center. Cisco platforms incorporated in UCCE's customer interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) provides a packaged solution for creating a customer contact center for branch or midmarket deployments that support up to 400 agents. Several packages are available, plus a variety of special options. Unified CCX integrates closely with Cisco Unified CM and provides smart call distribution, client interaction management, integrated reporting, IVR, and the ability to manage voice, email, chat, and social media requests. Cisco Unified CCX comes with Finesse, a browser-based desktop agent that needs no client-side software setup. Optional advanced features include call-in-queue, projected-wait-time announcements, and workforce quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly known as Single Number Reach (SNR), allows users to be reached from one number that rings at the same time on their desktop VoIP Phone and their mobile phone. Users can switch active conversations between their desktop IP phone and their smartphone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls are directed to alternate phones.

Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning offers an automated process for first-time installs as well as for follow-on moves, additions, changes, and deletions. A user-friendly console delivers a single view of a subscriber and the user's services. Cisco Prime Collaboration Provisioning significantly speeds up company-wide installations and reduces the effort required to implement future updates. Prime Collaboration also offers advanced analytics that show technology adoption and usage rates, enabling organizations to make more efficient use of IT resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications deployments to connect with public networks and with users operating beyond the corporate firewall. Cisco's portfolio of gateways provide unified communications services for all types of gateway and session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent include:

Expressway Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to allow team members, vendors, customers, or business partners who are using various outside networks, workgroup applications, or endpoint devices to access to Unified Communication functions. Cisco's Expressway gateway works with an enterprise Cisco CM deployment or Cisco BE6000, or can be accessed through the cloud with Cisco HCS to make collaboration more universal. Important capabilities of Cisco Expressway are:

  • Mobile and Off-site Access: Off-site users with any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on and of Transport Layer Security (TLS) and are able to access all their Jabber workloads (high-definition video, business-quality voice, rich content IM, and realtime presence) without requiring the inconvenience establishing a VPN. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without a VPN tunnel, providing a user experience at home identical to the office.
  • Jabber Guest Support: Expressway is critical for enabling Cisco's Jabber Guest, which permits “guests” to communicate with your organization easily and safely through streamlined web-browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Expressway can function as a gateway that connects between on-premises Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, extensible meeting environment that seamlessly combines voice, high-definition video, and content sharing to any client, at any location, using any endpoint.
  • Interoperability: If your company currently has third-party video technology, Cisco Expressway can assist you to migrate efficiently to a Cisco solution whenever it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 SVC, or Session Initiation Protocol (SIP) environments. Internetworking standards allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 SVC to H.264/AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects unified communications networks to the IP public switched telephone network. In addition to offering session border control, Cisco Unified Border Element (CUBE) provides easy and affordable collaboration outside the firewall. Important collaboration features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-based audio conferencing
  • Voice and Video recording
  • Enterprise Call-center and IVR applications
  • Policy-led security evaluation of voice calls
  • B2B telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be enabled on a wide selection of Cisco's enterprise-class routers, which include Cisco's ASR 1000 Series, the ISR 4000 line, the ISR G2 Series, and high-end models of the 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in an ESXi virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The legacy Cisco Unified Communications 500 Series is an all-in-one VoIP communications appliance and software package for small organizations. UC500 models provide voice, data, voicemail, automated attendant, video, security, and WiFi functionality, run with older Cisco VoIP phones, and support PSTN interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a complete unified communications solution

All of Cisco's UC500 packages include a desktop switch appliance with 8 Power-over-Ethernet ports plus additional FXS and FXO ports, a firewall, and VPN. Integrated WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express switches. Each UC500 offering also includes software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 system allows 24 to 32 users and has 8 foreign exchange office ports. The Cisco UC560 system allows 48 VoIP clients and 12 FXO interfaces.

Progent's seasoned VoIP consultants can assist you to support your legacy UC500 VoIP gateway or plan and carry out a smooth upgrade to a current VoIP system like Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers remote or onsite help from a certified CCIE Collaboration expert to help your business to design, implement, manage and troubleshoot unified communications environments built on Cisco Unified Communication products in an in-house, cloud-based, or hybrid environment. Progent's Cisco-certified consultants have in-depth experience integrating Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, UC applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing products, collaboration gateways, utilities built into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies such as Cisco SRST, Cisco Unified Border Element, H.323 and SIP gateways, CAC, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP integration consultants can also assist you to build SIP connectivity solutions that include SIP IP voice phones and video endpoints, SIP trunks, and SIP administration tools with Cisco Unified Communications Manager.

Progent's custom application programmers can build specialized IP telephony applications that will help your business to integrate the features of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can analyze your current network and Internet access architecture to make sure your environment is optimized to support high-quality IP voice and high-definition video, help you to select and integrate Cisco products appropriate for your current situation and future growth strategy, and integrate your Cisco Unified Communications solution with products from other suppliers. Progent's CISSP-ISSAP certified data security consultants can show you how to develop, deploy, and test an enterprise-wide security and compliance strategy for your converged communications solution. Also, Progent can assist your organization to configure Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony for affordable call control redundancy in remote-branch and teleworker sites, and Progent's disaster recovery planning experts can help you create a viable disaster recovery plan to protect your crucial unified communications system.

Unified Communications Manager/CallManager Migration Consulting
Releases of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every release of its predecessor CallManager have arrived at end-of-life. This means Cisco will no longer enhance, fix, or validate the product software. Security updates for this pivotal application will stop, which in some circumstances could cause compliance or legal liability issues.

Progent continues to provide expert support for outdated releases of Cisco Unified CM and Cisco CallManager, but in case your company is now using a legacy edition of this essential software you should begin now to plan your upgrade. Progent's collaboration consultants can help you to upgrade non-disruptively to the current version of Cisco Unified Communications Manager and can routinely save customers up to 50% off consulting costs compared to most computer service firms because of Progent's documented process and hands-on experience in this practice area. By following best practices, Progent can make sure your company realizes a quick payback on your IT investment by showing you how to take full advantage of the new and improved features, lower management and support expense, more engaging collaboration capabilities, and stronger security offered by the latest release of Unified Communications Manager.

Progent's upgrade consulting services include return-on-investment assessment, project management or co-management, pilot testing, Cloud integration, setting up endpoint devices from Cisco and other vendors, mobile connectivity, security and compliance services, streamlined management, disaster recovery/business continuity planning, network architecture design, staff and user training, and ongoing consulting and troubleshooting. Progent also offers ultra-affordable migration service bundles to make sure your costs are visible and affordable.

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