Cisco Voice over IP Consulting FirmSending live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a savvy means to save money on phone carrier bills to a strategic technology for collaboration and productivity. Unified IP communications, once limited to managing Internet-based voice calls and faxing on one platform in order to replace traditional PBX equipment, now includes voice and video, mobile communications, instant messaging, presence, collaboration services, and more all in a single ecosystem that is easy to manage, scalable, protected, resilient, economical, and user friendly.

Cisco is the global leader in supplying the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's unified communications solution enhances the productivity of information networks by slashing operating costs; integrating multiple collaboration features with familiar software programs to improve user output; facilitating teamwork among employees, associates, and vendors to save time and enhance business outcomes; and streamlining the administration of your converged voice and data environment.

Cisco's UC technology address several important product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • VoIP and Video Endpoints to enhance worker productivity
  • UC Applications for integrated access to real-time, chat, voice and video, phone messages, desktop sharing, and conferencing
  • IP Gateways for connecting to outside networks and teleworkers
Progent offers the remote or on-premises consulting services of a certified CCIE specialist to assist organizations of all sizes to design, configure, administer, upgrade, optimize, move, and repair Cisco unified communications products so you can highest business advantage of your UC investment. Progent can deliver world-class support for every facet of Cisco's UC solutions including call management tools, VoIP and softphones, and immersive telepresence software. Progent in addition offers expertise for Cisco's rich media-optimized network infrastructure products such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call Processing Software - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultantsThe call-processing agent is the core of Cisco's IP Communications infrastructure and gives you the versatility to deploy a centralized call-processing design, a decentralized model, or a mix of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony features to packet telephony network devices such as IP handsets, media management devices, VoIP gateways, and mixed media applications across the network. Cisco Unified Communications Manager supports additional mixed media services such as unified messaging, video conferencing, and group-based client communication networks.

The latest release of Unified Communications Manager, previously named CallManager, offers a variety of improvements that accelerate your return on investment by lowering management and maintenance costs, increasing worker productivity, facilitating teamwork, accommodating the BYOD style of working, fortifying data protection, and making optimal use of network infrastructure. Top innovations include Global Dial Plan Replication (GDPR), simplified certificate management, expanded support for single sign-on for administrators and users, hardware-agnostic call recording, mobile connectivity without the need for VPN, a revamped self-care utility that makes it easy for end users to manage their options and preferences for all of their devices, and support for Secure Real-Time Transport Protocol for mobile clients.

When you implement a centralized Unified Communications Manager cluster to control call processing for customers at remote sites, administrators can help ensure continuous call availability through Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a Wide Area Network link fails, Cisco Survivable Remote Site Telephony in the router offers basic Unified Communications Manager services until the link is restored. For a description of Progent's consulting support for Cisco ISR routers, see consulting support for Cisco Integrated Services routers.

For small business networks, branch offices, and retail deployments that do not require the full functionality available from Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective PBX alternative that meets the requirements of locations with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can quickly set up a unified voice/data solution.

The Cisco BE6000 is a family of one-stop solutions that provide fundamental unified communications capabilities including routing, IP gateway, high definition voice and video, messaging, chat and real-time presence, conferencing, and paging support, allowing any user to collaborate on any endpoint device from any place. All BE6000 solutions come preinstalled with a virtualization hypervisor and Unified Communications applications software, making deployment fast and easy and cutting cost of ownership for companies with up to 1000 employees. All systems come preloaded with virtualization and collaboration applications software. You can instantly enable Unified Communications applications as their requirements dictate.

The entry-level Business Edition 6000S supports five standard collaboration software applications preloaded on one combination ISR router/gateway/virtualized blade server platform and can handle a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale BE6000M supports 4 unified communications application options activated on a virtualized Cisco C220 M4 server platform and supports a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 collaboration software application options activated on a virtualized Cisco C220 M4 server platform and supports as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager and CallManager planning, configuration, migration and technical support.

IP Phones: IP Voice and IP Media Endpoints
A collaboration endpoint is a user instrument, and can be a hardware phone set or a software phone program on a PC or mobile computer. In the Internet Protocol world, every IP endpoint is Ethernet connected. VoIP phones offer all of the capabilities that an ordinary telephone provides, but Voice over IP phones can also provide extra features such as being able to connect to the web or run business applications.

Cisco VoIP Phones Consulting FirmIn contrast to traditional PBX systems, in a Cisco IP phone network you can perform almost instantaneous relocations, additions, and changes. You merely take the VoIP phone to its new spot, attach it to an Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager. All client rights and configurations are automatically re-established, eliminating the cost and hassle of sending technicians to rewire connections. An additional helpful capability is location independence, which enables you to sign into any Cisco VoIP device and get your own phone extension and rights.

Cisco provides a wide selection of VoIP phones. The entry-level Small Business SPA 300 Series are basic IP and DECT screenless or monochrome phones that feature wide-band voice, support for hosted IP telephony environments or an IP private branch exchange (PBX), easy deployment and highly secure remote installation, transparent software upgrades, and web-based set up. The value-priced SPA301 is a single-line VoIP endpoint with no screen or speakerphone, a base dialer that has a single Ethernet port, and a wired handset without a keypad. The SPA302D, intended exclusively for operation with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline wireless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a 176 x 220 pixel color display, and a keypad with speakerphone capability. Cisco's SPA303 is an entry-level three-line SIP-based phone with two Ethernet ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 IP Phones IntegrationThe SPA500 family IP phones are low-cost devices that support both SIP and SPCP call control protocols, two integral switch ports, speakerphones, Power over Ethernet, and conferencing capability. Most models have a 128 x 64 mono screen display, The SPA501G VoIP phone supports eight lines and has eight programmable buttons but no LCD screen. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G has eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and features 12 programmable keys. The SPA512G has four lines, no soft buttons and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has programmable keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color screen, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty IP voice devices designed for infrequent-use settings like lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a single-line endpoint without a screen and uses a hook switch for call transfer or joining a conference.

The 7800 line of value-priced IP phones are VoIP desktop endpoints featuring backlit mono displays, four soft buttons, 11 dedicated keys, an integral Ethernet port with Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP signaling protocol. All devices in Cisco's 7800 Series incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 units, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for shared locations and for employees with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only device in the 7800 series that provides Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrators, call center personnel, and managers who have heavy call requirements.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 pixel color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft keys.

>Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a portfolio of SIP-based endpoints that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a backlit mono screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration SupportCisco's wireless VoIP phones are hardened wireless devices intended for professionals who are mobile within office, warehouse, retail or other environments where IT management wants user endpoints that offer more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises workers the benefits of voice over wireless LAN technology in environments with 802.11x Wi-Fi. The 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged shell rated Mil-SPEC 810G for shock resistance and compliant with IP67 for dust and moisture resistance, extended batteries, a speakerphone, and a Bluetooth transceiver for hands-free operation with cordless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for hazardous environments. Cisco's 8821-EX also has a case composed out of yellow plastics, which makes the 8821-EX easy to locate in a crisis. Learn about Progent's Cisco Wireless VoIP Phone integration consulting.

Cisco 9900 Series IP Phones ConsultingCisco's discontinued 9900 Series of advanced VoIP phones combine high-quality voice with business-grade color displays to deliver a productive collaborative experience for knowledge professionals, managers, and executives. Both models in this line have an SD 24-bit color screen, a Bluetooth 2.0 radio to support a wide range of headsets, and an integrated 1 GE Ethernet port. Cisco's Power Save function is optional and can reduce off-hour power use by 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi radio for connecting to wireless environments, and four programmable touchscreen keys to invoke Cisco UC features. The 9971 IP phone supports up to 3 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and function keys.

Unified Communications Application Software
Within Cisco's Unified Communications platform, IP phone, video, and other UC applications are physically isolated from the call- and voice-processing infrastructure, and they may be anywhere within the network. A cohesive connectivity infrastructure offers a versatile environment for feature-rich applications and serves as a solid basis for downstream convergence-based software. Cisco cooperates with leading technology companies to offer a broad range of IP phone and video applications and devices. Cisco also enables the capability to develop and administer specialized internal applications.

Unified Communications application software offered by Cisco and supported by Progent include:

Jabber
Jabber is a converge media application that provides presence, IM, business-quality voice, video, voice messaging, desktop sharing, and online conferencing features for PCs, Macs, tablets plus iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with important improvements to HD video capabilities and screen sharing, and extending the team experience to additional platforms and devices. Cisco Jabber works with Cisco Unified CM for call and session management, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Since Cisco Jabber is built around key industry protocols, it can interoperate with a wide range of non-Cisco products. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to trade instant messaging and presence information with various XMPP clients including as Adium, Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office programs such as Microsoft Outlook and SharePoint. This extensive platform compatibility optimizes productivity by providing a common end-user experience and accommodating the BYOD model of networking. Progent offers the assistance of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can show you how to integrate Jabber with Microsoft's popular collaboration products. Progent also can provide expertise with Apple iPhone integration and Android phone and tablet integration to help your organization to increase the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center provides web meetings for participants using a web browser or virtually any desktop or mobile computer. WebEx Meeting Center is offered as SaaS via Cisco's WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, avoids heavy initial investment, offers high availability and enterprise-grade data protection, and delivers excellent performance. Important capabilities include support for sharing specific content or an whole screen with online participants in real time, the capability to embed rich media into presentations including Microsoft PowerPoint and Flash videos, network-based recording plus playback for training, single sign-on and support for Cisco collaboration applications such as Cisco Jabber and TelePresence, plus stringent data privacy and encrypted connections with tight policy control.

>WebEx Meeting Center Online Conferencing Consulting Services

WebEX Meeting Center runs on Windows, Apple Mac, and Linux PCs and allows mobile workers to launch, schedule, and take part in conferences on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate online meetings instantly from Microsoft Office, Outlook, Notes, and a variety of IM applications.

Cisco TelePresence Products for In-house Video Conferencing Infrastructure
For midsize organizations and larger enterprises who wish to create an on-premises or hybrid on-premises/cloud solution for video conferencing, Cisco provides a portfolio of Cisco TelePresence platforms that deliver high-quality video conferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable video conferencing bridge that works with Cisco Unified CM to provide multiparty telepresence to converged deployments and can extend conferences to support cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies the control of the way conferencing resources are allotted for every individual attendee, enabling managers to specify the precise service level and user experience required for every user. Cisco TelePresence Content Server collects video and presentations for live streaming and on-demand viewing.

Cisco Unity Connection and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voice messaging system that promotes teamwork by offering flexible set of options for accessing calls and messages within a framework that is easy to implement and administer. Cisco Unity Connection allows you to read and manage your voice messages from your email inbox, browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also provides sophisticated speech-recognition features for hands and eyes free management and extensive Automated Attendant features such as smart routing for incoming calls and easily customizable call-screening and message-alert options. The Cisco Unity Connection platform runs as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate up to 20,000 mailboxes on each server.

Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses (SMBs) and corporate satellite locations with up to 500 voice mailboxes. Cisco Unity Express permits you to manage voicemail messages using a Cisco Unified IP Phone display, a browser, or your email system. Cisco routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2800, 2900, and 3900 families. Progent offers comprehensive configuration and troubleshooting services for Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates closely with Cisco Unified CM and desktop agent applications such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the proper sales or service agent. Unified CCE or UCCE provides intelligent call routing, computer telephony integration (CTI), multiple channel customer contact management, network-wide call queuing, IVR and advanced company-wide reporting to streamline the deployment and administration of a large-scale contact center. Cisco products supporting UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for creating a customer contact center for branch or midmarket deployments that handle as many as 400 agents. Several packages are available, plus a selection of optional advanced features. Unified Contact Center Express works with CUCM and offers intelligent call routing, client management, reporting, IVR, and the ability to manage voice, email, web chat, and social media inquiries. Cisco Unified Contact Center Express includes Finesse, a browser-based customizable desktop agent that needs no client-side software setup. Special options include conditional routing, projected-wait-time messages, and workforce quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach, makes it possible for users to be reached from a single phone number that rings at the same time on their Cisco desktop IP Phone and their cell phone. Users can transfer live conversations between their Cisco VoIP phone and their cell phone seamlessly. Calls that are not answered can be transferred to a Cisco Unity or Unity Connection account. Users can create personal access lists that specify which calls are directed to different phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated process for first-time installs as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a unified view of a user and the user's services. Prime Collaboration significantly speeds up site rollouts and reduces the time needed for ongoing changes. Prime Collaboration in addition offers management analytics that show technology adoption and usage rates, allowing organizations to optimize IT resources and further reduce total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications networks to connect with public networks and with clients working beyond the corporate firewall. Cisco's line of gateways provide UC support for all types of gateway and session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables companies to allow employees, suppliers, customers, or business partners who are using various outside network environments, collaboration applications, or endpoint devices to access to Unified Communication features. Cisco's Expressway works with a Cisco Communications Manager deployment or Cisco BE6000, or can be accessed via the cloud with Cisco HCS to make collaboration more pervasive. Important capabilities of Expressway are are:

  • Mobile and Off-site Access: Off-site users with any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) and of Transport Layer Security (TLS) and can access all their Jabber workloads (high-definition video, high-quality voice, rich content IM, and realtime presence) without the inconvenience a VPN. In addition, telecommuters can utilize their Cisco TelePresence endpoints without a VPN tunnel, providing a user experience at home that is identical to the corporate office.
  • Cisco Jabber Guest Support: Expressway is integral for enabling the Cisco Jabber Guest, which makes it possible for “guests” to interact with your organization simply and safely using lightweight browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver a world-class, scalable conferencing experience that seamlessly integrates high-quality voice, video, and content sharing to any client, anywhere, using any endpoint.
  • Interoperability: In case your organization currently has non-Cisco video systems, Expressway can assist you to migrate easily to Cisco products when you choose. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to AVC/H.264.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border controller that interconnects unified communications systems to the IP public switched telephone network. Beyond providing session border control, CUBE delivers easy and affordable collaboration beyond the firewall. Sample collaboration features supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of voice calls
  • Business-to-business immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS software and can be run on a broad range of Cisco's enterprise-class routers, which include Cisco's ASR 1000, the Cisco ISR 4000 Series, the ISR G2, and high-end versions of Cisco's 800 fixed-configuration routers. The virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or onsite help from a certified CCIE Collaboration specialist to help your business to plan, deploy, administer and troubleshoot unified communications networks built on Cisco Unified Communication technology in a centralized, cloud-based, or hybrid environment. Progent's Cisco-certified engineers have in-depth backgrounds supporting Unified Communications Manager and Cisco CallManager, IP voice and video phones and soft phones, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence technologies, communication gatekeepers, tools built into Cisco Catalyst switches and routers. Progent can also offer support for related technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can in addition assist you to create SIP infrastructure solutions that include SIP IP voice phones and video phones, SIP trunks, SIP conferencing and SIP administration tools via Cisco Unified CM.

Progent's application developers can create specialized unified communications software that will help your business to integrate the features of Cisco Unified Communications Manager into your company operations for enhanced productivity. Progent can analyze your existing network and Internet access infrastructure to make sure your environment is optimized to support high-quality IP voice and HD video, help you to select and deploy Cisco products appropriate for your current needs and future expansion goals, and interface your Cisco collaborative communications solution with technology from other vendors. Progent's ISSAP certified data security consultants can assist you to develop, deploy, and test a comprehensive security strategy for your converged communications ecosystem. In addition, Progent can assist your organization to deploy Cisco high-availability mechanisms like Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in branch office and teleworker environments, and Progent's disaster recovery and business continuity preparedness consultants can help you create a sensible DR/BC strategy to protect your crucial unified communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Unified Communications Manager 8.6 earlier than 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, repair, or validate this older software. Security updates for this pivotal application will end, which in some circumstances could create regulatory compliance or even legal liability problems.

Progent will continue to provide comprehensive consulting and troubleshooting support for end-of-life versions of Cisco Unified Communications Manager and Cisco CallManager, but if your business is still running a legacy edition of this essential software you should begin immediately to plan your migration. Progent's Cisco-certified consulting professionals can help you to migrate non-disruptively to the current version of Cisco Unified Communications Manager and can often save customers as much as 50% off consulting expense compared to competing computer service firms because of Progent's documented procedures and experience in this practice area. By adhering to leading practices, Progent can make sure your business realizes a fast return on your IT investment by showing you how to benefit fully from the new and improved feature set, reduced administrative and support costs, more engaging collaboration capabilities, and stronger data protection provided by the current release of Unified Communications Manager.

Progent's migration consulting services include return-on-investment assessment, project management, system testing and validation, Cloud connectivity, setting up endpoint devices from Cisco and third-party providers, mobile connectivity, security and compliance consulting, streamlined management, disaster recovery/business continuity planning, network architecture design, training for IT staff and end users, and continuing consulting and troubleshooting. Progent also has put together fixed-priced migration packages to make sure your costs are visible and under control.

For more information about Progent's professional assistance for Cisco solutions, choose a topic:

In order to ask Progent about consulting support for Cisco technology, phone 1-800-993-9400 or visit Contact Progent.
















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