Cisco IP Voice Professional ServicesSending live voice and video over Internet Protocol has progressed from simply being being a smart method to save money on phone bills to being a strategic technology for collaboration and worker productivity. Unified communications, at one time restricted to integrating Internet-based voice calls and faxing on the same platform in order to replace traditional PBX systems, now incorporates VoIP and video, mobility, chat, real-time presence, collaboration services, and more all within a cohesive environment that is easy to manage, extensible, protected, resilient, economical, and user friendly.

Cisco is the market leader in providing the hardware and software infrastructure required to support the new paradigm of unified communications (UC). Cisco's unified communications product line adds to the efficiency of IT networks by slashing operational expenses; integrating multiple collaboration features with popular software programs to increase user output; supporting teamwork among workers, associates, and vendors to save effort and improve business outcomes; and simplifying the support of your communications infrastructure.

Cisco's UC technology address several main product areas:,

  • Call Control Agents for controlling calls and sessions
  • Communications Endpoints to optimize end-user engagement
  • Unified Communications Software Applications for simplified access to presence, chat, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for connecting to public networks and teleworkers
Progent offers the online or on-premises consulting services of a certified CCIE (Collaboration) expert to help organizations of any size to plan, configure, manage, migrate, expand, move, and troubleshoot Cisco UC products so that you maximize the strategic value of your UC investment. Progent offers expert support for all components of Cisco's UC solutions including call management tools, IP phones and softphones, and immersive telepresence software. Progent also offers expertise for Cisco's realtime media-optimized network infrastructure products including ISR routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call Control Software - Unified Communications Manager/CallManager
Cisco IP Communications Consulting and SupportThe call-processing agent is the core of Cisco's IP collaboration portfolio infrastructure and gives you the flexibility to implement a central call-processing model, a decentralized design, or a mix of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands enterprise phone features to packet network devices such as VoIP phones, media management appliances, VoIP gateways, and multimedia programs across the IT environment. Unified Communications Manager enables additional voice, video, and data services including unified messaging, video conferencing, and group-based client communication networks.

The latest release of Unified CM, previously known as Cisco CallManager, includes a wealth of enhancements that expedite your return on investment by cutting administrative and maintenance expenses, improving user output, enhancing collaboration, supporting the bring-your-own-device (BYOD) model of computing, strengthening security, and allowing efficient use of IT resources. Top innovations include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for single sign-on for administrators and end users, hardware-independent call recording, on-the-road connectivity without the need for VPN, a revamped self-care interface that makes it easy for users to set their preferences for all of their endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you deploy a centralized Unified Communications Manager cluster to control voice processing for customers at remote locations, administrators can help ensure non-stop call service using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for Cisco routers. If a WAN link breaks, Cisco SRST in the router offers basic Unified Communications Manager capabilities until the link is returned. To learn about Progent's consulting services for Cisco routers, see consulting and troubleshooting services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail environments that do not need the full functionality offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective PBX alternative that meets the requirements of locations with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco Integrated Services Router (ISR), smaller offices can rapidly implement a unified voice/data solution.

Cisco's Business Edition 6000 is a line of turn-key solutions that provide essential unified communications features including routing, IP gateway, premium voice and video, messaging, IM and real-time presence, teleconferencing, and paging services, allowing any end user to collaborate on any endpoint device from any site. All BE6000 systems are shipped preinstalled with a virtualization hypervisor and Unified Communications applications software, making deployment quick and easy and reducing operating expenses for companies with up to 1000 workers. All solutions are shipped preconfigured with virtualization and UC applications software. Organizations can instantly enable collaboration applications whenever their needs evolve.

The office-in-a-box BE6000S includes five standard unified communications applications installed on one integrated 2921V ISR router/IP gateway/virtualized E1600 M2 blade server device and supports a maximum capacity of 150 workers and 300 devices. The mid-market BE6000M includes four collaboration application options activated on a virtualized Cisco C220 M4 server platform and can handle a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H includes eight unified communications application options activated on a single virtualized Cisco UCS C220 M4 server platform and has the capacity for as many as 1000 users, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager design, configuration, migration and troubleshooting.

Cisco IP Phones: IP Voice and IP Media Phones
An IP communications endpoint is a user instrument, and can be a hardware phone set or a software phone program that runs on a PC or handheld computer. In the Internet Protocol environment, each IP handset or soft phone is Ethernet connected. IP phones have all of the features that an ordinary phone handset has, but VoIP phones can also provide extra functions such as the ability to connect to the web or host productivity-enhancing software.

Cisco Voice over IP Phones SupportUnlike ordinary Private Branch Exchange technology, in a Cisco IP communications network you can implement virtually instant moves, additions, and modifications. You simply take the IP handset to your new location, plug it into the Ethernet jack, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All user privileges and configurations are automatically re-established, eliminating the cost and delay of dispatching technicians to wiring closets. An additional efficient capability is extension mobility, which allows you to log into any Cisco IP device and get your own phone ID and rights.

Cisco provides a broad range of VoIP phones. Cisco's low-cost Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications devices offering high-quality audio, support for hosted IP phone systems or an IP PBX, easy deployment and secure remote installation, zero-downtime software updates, and browser-based set up. The low-end SPA301 is a one-line IP endpoint with no screen or speakerphone, a base dialer that has one Ethernet port, and a corded handset with no a keypad. The SPA302D, intended exclusively for use with the Cisco SPA232D Multi-Line DECT ATA, is a multiline cordless DECT IP phone that offers 10-lines, a TFT 176 x 220 color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level three-line SIP-based IP phone with two switched Ethernet ports, a 128x64 monochrome graphical display and a speaker.

Cisco SPA500 IP Phones Consulting ServicesCisco's SPA500 line VoIP phones are affordable devices that support SIP and SPCP signaling protocols, two Ethernet switch ports, speakerphones, built-in web servers, PoE, and voice conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft keys but no hi-res screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four soft keys. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G supports 12 lines and features 12 programmable buttons. The SPA512G has four lines, no soft keys and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color display, supports five lines, and includes five soft keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for infrequent-use environments such as cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome non-backlit screen, a Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a screen and uses a hook switch for transferring a call and conferencing.

The 7800 family of budget-priced IP phones are VoIP devices with backlit monochrome screens, four soft keys, 11 dedicated keys, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All devices in Cisco's 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 models, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common locations and for workers with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 screen and is the only unit in the 7800 family that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line endpoint targeted for administrators, call center agents, and managers who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable keys.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop units, a conference IP phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature buttons. Cisco's IP Phone 8811 includes a backlit mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless IP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are industrial-grade wireless devices designed for workers who are on the move within campus, hospitality, retail or other venues where IT management wants user endpoints that offer more administrative control, data security and durability than is achievable with the Bring-Your-Own-Device style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite workers the advantages of voice over wireless LAN communications in environments with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a durable shell rated Mil-SPEC 810G to withstand dropping and IP67 for dust and splash resistance, extended batteries, a built-in speakerphone, and a Bluetooth transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for hazardous environments. Cisco's 8821-EX also has a case fabricated of industry-standard yellow plastics, which makes the 8821-EX easy to locate the event of an emergency. Find out about Progent's Wireless IP Phone integration consulting.

Cisco 9900 IP Phones Consulting FirmCisco's legacy 9900 Series of advanced VoIP phones mix high-definition voice with hi-res color screens to offer a rich collaborative experience for knowledge professionals and executive management. The two models in this line feature an SD 24-bit color screen, a Bluetooth radio to work with a wide selection of headsets, and a built-in Gigabit Ethernet port. The Cisco EnergyWise feature is offered as an option and can reduce off-hour energy use by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for connecting to wireless environments, and 4 programmable touchscreen keys to invoke Cisco Unified Communications features. The 9971 VoIP phone allows up to 3 Cisco IP Expansion Modules for expanding programmable line and feature keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, video, and other UC applications are isolated from the call-processing and voice-processing mechanism, and they may reside at any location within the network. A cohesive connectivity infrastructure offers an open environment for powerful applications and acts as a firm foundation for future convergence-based software. Cisco works with third-party IT industry partners to provide a wide range of IP telephony and IP video applications and products. Cisco also enables the capability to develop and administer specialized in-house applications.

UC application software offered by Cisco and supported by Progent include:

Jabber
Jabber is a UC application that supports presence, IM, business-quality voice, video, voice messaging, screen sharing, and online conferencing functions for Windows PCs, Macs, tablets plus smartphones. Cisco Jabber is a rebranding and integration of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important enhancements in the areas of video capabilities and screen sharing, and extending the team environment to more platforms and endpoint hardware. Jabber works with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.

Because Jabber utilizes popular communication standards, it can communicate with a wide range of third-party platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) enables Cisco Jabber users to trade instant messaging and presence information with other XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync. Jabber collaboration features are available from Microsoft Office programs including Microsoft Outlook and Microsoft SharePoint. This broad platform support maximizes output by delivering a common user environment and accommodating the BYOD model of computing. Progent offers the services of certified Exchange and Outlook consultants and SharePoint programmers who can assist you to integrate Jabber with Microsoft's popular collaboration platforms. Progent also can provide expertise with iPhone integration and Google Android phone integration and management to help your organization to enhance the productivity of your BYOD environment.

WebEX Meeting Center
Cisco WebEx Meeting Center enables online conferencing for participants using a web browser or virtually any desktop or mobile device. WebEx Meeting Center is offered as software as a service through Cisco's WebEx Cloud. This makes it simple to deploy and scale, reduces the cost of administration, avoids high initial investment, features high availability and enterprise-grade data protection, and delivers fast performance. Key capabilities include support for sharing specific content or your whole screen display with remote attendees in real time, the ability to embed rich media into presentations including Microsoft PowerPoint and Flash videos, recording plus editing and playback for training and demonstrations, single sign-on (SSO) and integration with Cisco collaboration applications such as Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy management.

>WebEx Meeting Center Web Conferencing Consulting and Support

WebEX Meeting Center runs on Microsoft Windows, Mac, and Linux-powered PCs and permits mobile users to launch, schedule, and participate in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch web conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM solutions.

Cisco TelePresence Portfolio for On-premises Teleconferencing Infrastructure
For medium-size businesses and enterprises who wish to create an in-house or hybrid in-house/cloud environment for teleconferencing, Cisco offers a selection of Cisco TelePresence software and equipment that deliver high-definition video conferencing for participants with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified CM to provide multiparty telepresence to converged environments and can extend conferences to incorporate cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of the way teleconferencing resources should be allocated for each participant, allowing administrators to define the exact service level and user experience needed for every user. Cisco TelePresence Content Server captures video and presentations for real-time distribution and video on demand (VOD) viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail
The Cisco Unity Connection, an extension of Cisco Unified CM, is a unified voice messaging solution that accelerates productive collaboration by providing flexible set of options for retrieving calls and messages within an environment that is easy to deploy and administer. Unity Connection lets you read and manage your voice messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Connection also offers sophisticated voice-recognition capabilities for hands-free operation and extensive Automated Attendant capabilities that include intelligent routing for inbound calls and easily customizable call-filtering and message-notification options. The Unity Connection system operates as a virtual machine that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support up to 20,000 mailboxes per server.

Unity Express (CUE), available in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses and enterprise satellite locations with up to 500 users. Unity Express allows you to manage voicemail using a Cisco IP Phone screen, a browser, or an email system. Cisco routers for which Unity Express is available as a network module include Cisco's 2800, 2900, 3800, and 3900 families. Progent offers certified deployment and troubleshooting services for all Integrated Services Routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Cisco Unified CM and desktop agent applications such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the proper sales or service agent. UCCE features intelligent call routing, computer telephony integration, multichannel contact management, call queuing, interactive voice response and consolidated company-wide reporting to simplify the deployment and management of a modern customer contact center. Cisco products incorporated in Unified CCE's client interaction management ecosystem include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX or CCX) offers an out-of-the-box bundle for creating a customer interaction management center for mid-scale deployments that support up to 400 agents. Several bundles are offered, plus a selection of special options. Cisco Unified Contact Center Express integrates closely with Cisco Unified CM and offers smart call distribution, client interaction management, integrated reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Unified CCX comes with Finesse, a browser-based customizable desktop agent that needs no client-side installation. Optional enhancements include call-in-queue, expected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), makes it possible for users to be reached from one number that rings at the same time on their Cisco VoIP Phone and their mobile phone. Users can switch active conversations between their Cisco VoIP phone and their mobile phone seamlessly. Unanswered calls can be redirected to a Unity or Unity Connection voicemail account. Users can create personal access lists that determine which calls are directed to alternate phones.

Prime Collaboration Provisioning
Cisco Prime Collaboration provides an automated platform for initial installs as well as for “day 2” moves, adds, changes, and deletions. An intuitive console delivers a unified view of a subscriber and the user's services. Prime Collaboration Provisioning significantly speeds up site installations and reduces the effort needed for ongoing updates. Prime Collaboration in addition provides advanced analytics including application adoption and consumption rates, enabling organizations to optimize IT resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco Unified Communications deployments to connect with public networks and with users operating beyond the firewall. Cisco's line of gateways deliver UC services for a broad range of gateway and session-border-control applications.

Communications gateways available from Cisco and supported by Progent include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to provide team members, vendors, customers and prospects, or partners who are working on various outside network environments, collaboration applications, or endpoint devices to connect to Unified Communication services. Cisco's Expressway gateway works with a Cisco Communications Manager deployment or Cisco Business Edition, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Off-site Connectivity: Remote users with any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) and of TLS security and are able to connect to all their collaboration workloads (high-definition video, high-quality voice, rich content IM, and realtime presence) without the extra step of a VPN. In addition, telecommuters can use their Cisco TelePresence endpoints without a VPN, delivering a user environment at home identical to the office.
  • Jabber Guest Support: Expressway is critical for supporting Cisco's Jabber Guest, which makes it possible for “guests” to communicate with your business easily and safely through streamlined web-browser and mobile multimedia phone calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between on-premises Cisco or third-party systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver a world-class, extensible meeting experience that seamlessly integrates voice, HD video, and data sharing to any client, anywhere, using any endpoint.
  • Interoperability: In case your organization currently has third-party video systems, Cisco Expressway can help you to migrate easily to Cisco technology when you choose. Cisco Expressway offers video compatibility with standards-based H.323, H.264 SVC, or SIP environments. Internetworking standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border gateway that connects unified communications networks to the IP public switched telephone network (PSTN). Beyond providing session border control, Cisco Unified Border Element (CUBE) provides easy and affordable collaboration outside the corporate firewall. Sample collaboration features enabled by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-media-connected conferencing
  • Voice/Video recording
  • SIP-based Call-center and interactive-voice-response applications
  • Policy-led security evaluation of phone calls
  • Business-to-business telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be enabled on a broad range of Cisco's enterprise routers, which include Cisco's ASR 1000 routers, the ISR 4000 line, the ISR G2 Series, and several versions of the 800 fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in an ESXi virtual application container.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to design, implement, administer and troubleshoot unified communications environments that incorporate Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco engineers have in-depth experience with Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, UC applications such as Cisco Jabber and Unity Connection, Cisco's video conferencing products, communication gateways, tools incorporated into Cisco switches and routers. Progent can also offer support for related technologies like Cisco SRST, CUBE, H.323 and SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration experts can also help you to create SIP infrastructure environments that incorporate SIP-based IP voice phones and media phones, SIP trunks, SIP conferencing and SIP administration tools via Cisco Unified CM.

Progent's custom application programmers can create specialized IP telephony applications that will help your business to integrate the features of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can audit your current network and Internet connectivity architecture to determine whether your environment is configured to support business-quality VoIP and HD video, assist you to choose and integrate Cisco products that make sense for your present needs and downstream expansion plans, and interface your Cisco Unified Communications products with products from other suppliers. Progent's CISSP certified information security consultants can show you how to create, implement, and validate a comprehensive security and compliance strategy for your unified communications solution. Also, Progent can assist your organization to deploy Cisco high-availability technologies like Cisco Unified SRST for affordable call control backup in branch office and home-office environments, and Progent's disaster recovery planning experts can help you create a viable DR/BC strategy to protect your crucial communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified CM before 8.6 and every release of CallManager have reached end-of-life. Therefore Cisco Engineering will cease to develop, repair, or test this older software. Security updates for this business-critical application will end, which in some circumstances could create regulatory compliance or potential liability issues.

Progent continues to offer comprehensive consulting and support for end-of-life versions of Unified Communications Manager and Cisco CallManager, but in case your company is now using an out-of-dated release of this essential application your organization should begin immediately to prepare for your migration. Progent's Cisco-certified consulting professionals can assist your company to upgrade smoothly to the current version of Unified Communications Manager and can typically save customers up to 50% off consulting service expense compared to competing IT service firms thanks to Progent's documented procedures and hands-on experience in this practice area. By adhering to best practices, Progent can ensure that your business gets a fast return on your IT investment by helping you take full advantage of the new and improved features, reduced management and maintenance costs, more productive collaboration, and tighter data protection offered by the newest release of Cisco Unified Communications Manager.

Progent's upgrade consulting services include return-on-investment analysis, project management or co-management, system testing, Cloud connectivity, configuring endpoint devices from Cisco and other providers, smartphone and tablet connectivity, data protection services, management automation, disaster recovery/business continuity planning, network topology design, staff and user training, and continuing consulting services and technical support. Progent also has put together fixed-priced migration packages to make sure your costs are visible and affordable.

For additional information concerning Progent's engineering support for Cisco solutions, choose a subject:

To ask Progent about engineering expertise for Cisco networking, phone 1-800-993-9400 or go to Contact Progent.
















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