Cisco VoIP SupportSending live voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a smart means to reduce phone bills to an indispensable tool for collaboration and worker productivity. Converged communications, once limited to managing Internet-based voice calls and faxing on one platform to replace expensive PBX systems, today encompasses VoIP and video, mobility, messaging, presence, services, and more in a cohesive framework that is easy to manage, scalable, highly secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the global leader in providing the hardware and software infrastructure for supporting the modern model of unified communications (UC). Cisco's UC product line enhances the efficiency of IT systems by slashing operating expenses; combining rich media functions with popular software applications to increase user output; facilitating teamwork among workers, associates, and suppliers to save effort and enhance business outcomes; and simplifying the management of your communications infrastructure.

Cisco's Unified Communications solutions cover several main product categories:,

  • Call Control Agents for managing calls and sessions
  • Collaboration Endpoints to optimize worker productivity
  • Unified Communications Applications for simplified access to presence, chat, voice and video, phone messages, desktop sharing, and conferencing
  • Communications Gateways for providing connectivity with outside networks and telecommuters
Progent can provide the online or onsite services of a Cisco-certified CCIE expert who can assist businesses of any size to design, deploy, manage, migrate, optimize, move, and repair Cisco UC products so that you realize the greatest competitive advantage of your UC investment. Progent offers world-class support for all components of Cisco's UC solutions such as call processing and control software, VoIP and softphones, and immersive telepresence software. Progent in addition provides expertise for Cisco's IP voice-optimized network infrastructure products including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call and Session Processing Software - Unified Communications Manager/CallManager
Cisco IP Communications ConsultingThe call-processing agent is the heart of the Cisco IP Communications solution and provides the flexibility to deploy a central call-processing model, a decentralized model, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony capabilities to packet telephony products such as VoIP handsets, media processing devices, Voice over IP gateways, and mixed media applications across the network. Cisco Unified Communications Manager enables additional voice, video, and data services such as unified messaging, video conferencing, and collaborative client interaction networks.

The latest version of Unified Communications Manager, formerly named CallManager, includes a variety of enhancements that expedite your return on investment by cutting management and maintenance costs, increasing user productivity, enhancing teamwork, accommodating the BYOD style of computing, strengthening security, and making efficient use of IT resources. Headline new features include automatic dial-plan replication, simplified certificate control, extended support for standards-based single sign-on (SSO) for managers and end users, device-independent call recording, on-the-road access without the need for VPN, a revamped self-care utility that makes it simple for workers to manage their options and preferences for all endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you implement a central Cisco Unified Communications Manager cluster to manage voice processing for users at distributed locations, administrators can help ensure continuous call operation using Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a WAN connection breaks, Cisco SRST incorporated in the router provides basic Cisco UC Manager capabilities until the connection is returned. For a description of Progent's consulting services for Cisco ISR routers, refer to consulting and troubleshooting support services for Cisco Integrated Services routers.

For small businesses, branch offices, and retail environments that do not need the full feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers a cost-effective solution that meets the needs of sites with up to 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco ISR router, smaller organizations can quickly implement a converged voice/data environment.

The Cisco Business Edition 6000 is a line of turn-key platforms that offer fundamental collaboration features such as routing, IP gateway, premium voice/video, messaging, instant messaging and presence, voice and video conferencing, and paging services, enabling any end user to connect on any endpoint device from any place. All BE6000 versions are shipped preinstalled with a virtualization hypervisor and collaboration applications, making implementation fast and simple and cutting cost of ownership for companies with as many as 1000 employees. All systems are shipped preconfigured with virtualization and UC applications. You can instantly activate collaboration software applications whenever their requirements evolve.

The office-in-a-box BE6000S supports five preselected collaboration applications preloaded on a single integrated 2921V router/IP gateway/virtualized blade server device and supports a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M supports 4 collaboration software application options enabled on a virtualized C220 M4 server platform and supports as many as 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight UC application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM) and Cisco CallManager design, configuration, migration and technical support.

IP Phones: IP Voice and IP Media Phones
An IP communications endpoint is a user instrument, either a hardware phone or a software phone application that runs on a PC or mobile computer. In the Internet Protocol world, every IP handset or soft phone is Ethernet connected. Voice over IP phones have all of the features that an analog phone handset provides, but VoIP phones often have additional functions such as the ability to connect to the web or run productivity-enhancing software.

Cisco VoIP Phones ConsultingUnlike conventional PBX systems, in a Cisco IP phone network you can implement virtually instant moves, additions, and modifications. All you do is move the IP phone to its new spot, plug it into the Ethernet jack, and the phone registers itself with Cisco Unified Communications Manager. All client privileges and settings are programmatically re-established, doing away with the expense and hassle of sending support personnel to rewire connections. An additional helpful feature is extension mobility, which allows you to sign into any Cisco IP phone and get your personal phone ID and rights.

Cisco provides a wide selection of VoIP phones. Cisco's entry-level Small Business SPA 300 Series are no-frills IP and DECT screenless or monochrome devices that feature wide-band audio, support for hosted Internet Protocol telephony systems or an IP private branch exchange, easy deployment and highly secure online installation, unobtrusive software updates, and browser-based configuration. The value-priced SPA301 is a one-line VoIP endpoint with no display or speakerphone, a base dialer with a single Ethernet port, and a corded handset with no a keypad. The SPA302D, intended solely for operation with Cisco's SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a 176 x 220 color screen, and a keypad with speakerphone capability. Cisco's SPA303 is an affordable 3-line SIP-based phone with dual switched ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco SPA500 IP Phones ConsultingThe SPA500 Series VoIP phones are low-cost endpoints that support both SIP and SPCP signaling protocols, two integral switch ports, speakerphones, PoE, and conferencing capability. Most versions have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight programmable buttons but no LCD display. The SPA502G has a single line and has no programmable keys. The SPA504G has four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight soft keys. The SPA509G IP Phone supports 12 lines and features 12 soft buttons. The SPA512G VoIP phone supports four lines, no programmable buttons and supports Gigabit Ethernet. The SPA514G supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 pixel color display, supports five lines, and includes five programmable keys.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for occasional-use environments like cafeterias, elevators, and conference facilities. The Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono non-backlit display, a Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a display and uses a hook switch for call transfer or joining a conference.

Cisco's 7800 line of budget-priced IP phones are VoIP devices with backlit mono screens, four programmable keys, 11 dedicated keys, an integral Ethernet switch with Class 1 Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in Cisco's 7800 family incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, offered on the advanced 7800 units, cuts after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common locations as well as for employees with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line VoIP endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only device in the 7800 line that provides Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrative staff, contact center agents, and supervisors who have significant call needs.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones have a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that features desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 fixed-feature keys. Cisco's IP Phone 8811 includes a monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are industrial-grade wireless handsets designed for professionals who are on the move within campus, warehouse, health-care or other venues where IT management requires user endpoints that offer more control, security and ruggedness than is achievable with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile onsite workers the benefits of voice over wireless LAN communications in workplaces with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone features a 2.4 inch color screen, a rugged shell rated Mil-SPEC 810G for shock resistance and IP67 for particulate and splash resistance, extended batteries, a full-duplex speakerphone, and a Bluetooth 4.0 transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible work sites. The 8821-EX also has a shell composed out of yellow plastics, which makes the 8821-EX easy to locate during a crisis. Learn about Progent's Cisco Wireless VoIP Phone integration and troubleshooting consulting.

Cisco 9900 Voice over IP Phones ConsultantsCisco's legacy 9900 family of high-performance IP phones integrate high-definition voice with high-resolution color screens to deliver a productive multimedia unified communications solution for knowledge professionals and executive management. The two models in this line include a Standard Definition 24-bit color screen, a Bluetooth radio to work with a broad range of headsets, and an integrated 10/100/1000 Ethernet switch. Cisco's EnergyWise power-save function is optional and can reduce off-hour energy consumption by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Color Key Expansion Modules for adding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for connecting to wireless environments, and 4 soft-label programmable touchscreen keys to invoke Cisco Unified Communications features. The 9971 allows up to 3 Cisco IP Expansion Modules for adding scalability to programmable line and function keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically isolated from the call/voice processing infrastructure, and they may be anywhere within the network. A single network framework offers an open environment for powerful applications and provides a solid foundation for downstream convergence-based applications. Cisco cooperates with third-party IT industry vendors to provide a wide selection of IP telephony and video applications and products. Cisco also enables the capability to develop and administer customized internal programs.

Unified Communications applications offered by Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a converge media application that provides presence, instant messaging, voice, video, voicemail, screen sharing, and online conferencing capabilities for Windows PCs, Macs, iPads and Android tablets plus smartphones. Jabber is a rebranding and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant improvements in the areas of video capabilities and desktop screen sharing, and expanding the collaboration environment to more operating systems and endpoint hardware. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for conferencing.

Since Cisco Jabber is built around popular communication protocols, it can communicate with a broad selection of non-Cisco products. As an example, Extensible Messaging and Presence Protocol enables Jabber users to trade instant messaging and presence information with other XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office programs including Microsoft Outlook and Microsoft SharePoint. This extensive platform support optimizes output by delivering a consistent user environment and fully enabling the BYOD model of networking. Progent offers the assistance of certified Exchange consultants and SharePoint experts who can show you how to take advantage of Jabber with Microsoft's premiere collaboration platforms. Progent also offers help with Apple iPhone and iPad integration as well as Android phone and tablet integration to assist you to enhance the business value of your BYOD environment.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online conferencing for users with a web browser or almost any PC or handheld computer. Cisco WebEx is offered as SaaS through the Cisco WebEx Cloud. This makes it simple to roll out and expand, streamlines administration, eliminates major up-front investment, offers maximum uptime and enterprise-grade security, and delivers consistently high performance. Important features include support for sharing specific content or your whole screen display with remote participants in real time, the capability to add rich media into presentations including PowerPoint and Flash videos, session recording plus editing and playback for training and demonstrations, single sign-on and integration with Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted connections with tight policy management.

WebEx Meeting Center Online Conferencing Consultants

Cisco WebEx Meeting Center works with Microsoft Windows, Mac, and Linux-powered PCs and allows mobile workers to start, schedule, and take part in meetings on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate web meetings instantly from Microsoft Office, Microsoft Outlook, Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for In-house Teleconferencing Ecosystems
For midsize organizations and larger enterprises who want to build an in-house or hybrid on-premises/cloud solution for video conferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-definition teleconferencing for users with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable teleconferencing bridge that works in conjunction with Cisco Unified CM to deliver multiparty telepresence to UC environments and can extend conferences to incorporate cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of the way video conferencing bandwidth and features are allocated for each attendee, allowing administrators to specify the precise service level and experience needed for each user. Cisco TelePresence Content Server records video and presentations for live streaming as well as video on demand viewing.

Cisco Unity Connection and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an extension of Unified CM, is a unified voicemail platform that promotes collaboration by offering flexible set of options for retrieving voice messages within a framework that is easy to implement and administer. Unity Connection allows you to read and manage your voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Connection also provides advanced speech-recognition features for hands-free operation and extensive Automated Attendant functions such as smart routing for inbound calls and custom call-filtering and message-notification settings. The Cisco Unity Connection platform runs as a virtual machine that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can support up to 20,000 mailboxes on each server.

Unity Express (CUE), available in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses (SMBs) and corporate satellite offices with up to 500 voice mailboxes. Unity Express permits you to manage voicemail using a Cisco Unified IP Phone display, your web browser, or your email client. Integrated Services Routers for which Cisco Unity Express is offered as a network module include Cisco's 2800, 2900, 3800, and 3900 Series. Progent can provide comprehensive deployment and troubleshooting services for all Cisco routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with Cisco Unified Communications Manager and desktop agent applications such as Cisco Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the appropriate sales or service agent. UCCE features intelligent call distribution, computer telephony integration, multiple channel contact management, network-wide call queuing, IVR and consolidated company-wide reporting to streamline the deployment and administration of a modern contact center. Cisco platforms incorporated in UCCE's customer interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (CCX) offers an out-of-the-box solution for building a customer contact center for branch or midmarket systems that support as many as 400 agents. Several packages are available, as well as a selection of special options. Cisco Unified Contact Center Express integrates closely with Cisco Unified Communications Manager and offers smart call distribution, client interaction management, integrated reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Cisco Unified CCX includes Finesse, a browser-based customizable desktop agent that needs no client installation. Optional enhancements include call-in-queue, estimated-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be reached from one number that rings at the same time on their Cisco VoIP Phone and their cell phone. Users can switch live conversations between their desktop VoIP phone and their smartphone seamlessly. Unanswered calls can be redirected to a Cisco Unity or Unity Connection account. Users can create personal access lists that determine which calls are extended to different endpoints.

Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration offers an automated process for first-time installs and for “day 2” moves, adds, changes, and deletions. A user-friendly interface provides a unified look at a subscriber and the subscriber's services. Prime Collaboration Provisioning substantially accelerates company-wide installations and reduces the effort needed for future changes. Prime Collaboration also provides advanced analytics including technology adoption and usage trends, allowing administrators to make more efficient use of resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications networks to communicate with other networks and with clients operating beyond the firewall. Cisco's line of communication gateways deliver UC services for all types of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent include:

Expressway Collaboration Gateway
Cisco's Expressway is a powerful converged media gatekeeper that enables companies to provide employees, suppliers, customers and prospects, or partners who are working on various outside networks, collaboration platforms, or endpoint devices to access to Cisco Unified Communication features. Cisco's Expressway integrates with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000, or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more universal. Important features of Expressway are are:

  • Mobile and Off-site Access: Off-site users with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints get the convenience of one-time sign-on plus Transport Layer Security (TLS) and are able to connect to all their collaboration applications (video, voice, data instant messaging, and realtime presence) without the extra step of establishing a VPN. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without a VPN, providing a user environment at home the same as the corporate office.
  • Cisco Jabber Guest Support: Cisco Expressway is critical for enabling the Cisco Jabber Guest, which makes it possible for “guests” to communicate with your organization simply and securely through lightweight web-browser and mobile video phone calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway offers a world-class, extensible meeting environment that transparently combines business-quality voice, video, and data sharing to any client, at any location, using any device.
  • Interoperability: In case your organization already has non-Cisco video technology, Cisco Expressway can help you to move easily to Cisco technology when you choose. Cisco Expressway offers video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Internetworking capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an enterprise-class session border controller that connects unified communications systems to the IP PSTN. In addition to providing session border control, Cisco Unified Border Element delivers simple and affordable collaboration beyond the enterprise firewall. Important unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-based audio conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of phone calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be enabled on a broad range of Cisco's enterprise-class routers, including Cisco's ASR 1000 routers, the ISR 4000 Series, the ISR G2, and several versions of Cisco's 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 Series is an all-in-one VoIP communications system for small businesses. UC500 models deliver voice, data, voicemail, automated attendant, IP video, security, and wireless capabilities, run with older Cisco IP Voice endpoints, and support various public switched telephone network connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the heart of a complete unified communications ecosystem

All of Cisco's UC500 packages include a compact switch with 8 Power-over-Ethernet (PoE) ports and additional FXS and foreign exchange office (FXO) interfaces, a firewall, and VPN. Built-in WiFi is optional. User capacity can be increased by connecting with Cisco Catalyst Express companion switches. Each UC500 model also comes with licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package allows 32 users and has 8 foreign exchange office ports. The Cisco UC560 system allows 48 users and 12 foreign exchange office ports.

Progent's Cisco-certified VoIP consultants can assist you to support your legacy UC500 VoIP system or design and carry out a smooth upgrade to a current VoIP solution like Cisco's cloud-managed Business Edition 4000.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to assist you to design, install, administer and repair converged communications networks built on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco consultants have extensive backgrounds supporting Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and other endpoints, UC applications like Cisco Jabber and Unity Connection, Cisco's teleconferencing products, collaboration gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, Cisco Unified Border Element, H.323 and H.264 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP integration experts can also help you to build SIP connectivity environments that incorporate SIP-based VoIP phones and video phones, SIP trunks, and SIP administration tools via Cisco Unified CM.

Progent's custom application programmers can build specialized IP telephony applications that will help your company to integrate the features of Cisco Unified Communications Manager into your company operations for enhanced productivity. Progent can analyze your current network and Internet connectivity architecture to make sure your environment is optimized to accommodate high-quality Voice over IP and HD video, help you to choose and integrate Cisco products that make sense for your present situation and future growth goals, and interface your Cisco Unified Communications solution with products from other vendors. Progent's ISSAP certified network security consultants can assist you to develop, carry out, and test a comprehensive security and compliance plan for your converged communications solution. Also, Progent can help your organization to configure Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony to provide cost-effective call control redundancy in branch office and telecommuter sites, and Progent's disaster recovery preparedness experts can help you develop a viable disaster recovery plan to ensure the availability of your vital unified communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified CM lower than 8.6 and every release of its predecessor CallManager have arrived at end-of-life. This means Cisco Engineering will cease to develop, fix, or test the product software. Security updates for this pivotal application will end, which in certain situations could cause compliance or even legal liability issues.

Progent continues to provide world-class support for end-of-life releases of Cisco Unified CM and CallManager, but in case your business is now using an out-of-dated release of this pivotal application your organization should start immediately to prepare for your upgrade. Progent's Cisco-certified consulting professionals can assist your company to migrate non-disruptively to the latest version of Cisco Unified CM and can often save customers up to 50% off consulting service fees compared to competing IT service companies because of Progent's documented procedures and hands-on experience in this practice area. By adhering to leading practices, Progent can make sure your company gets a fast return on your IT investment by showing you how to take full advantage of the enhanced feature set, reduced administrative and support expense, more engaging collaboration, and tighter security provided by the newest edition of Unified Communications Manager.

Progent's migration services include ROI analysis, project management or co-management, pilot testing, Cloud integration, setting up endpoint devices from Cisco and other vendors, smartphone and tablet integration, security and compliance consulting, management automation, disaster recovery planning, network infrastructure design, training, and ongoing consulting services and technical support. Progent also has put together ultra-affordable upgrade service bundles to make sure your costs are visible and affordable.

To learn more information concerning Progent's engineering assistance for Cisco products, choose a subject:

In order to get in touch with Progent about engineering expertise for Cisco technology, phone 1-800-993-9400 or refer to Contact Progent.

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