Cisco Unified Messaging SupportSending live voice and video over IP (VoIP and Video over IP) has progressed from simply being being a savvy method to save money on phone carrier bills to a strategic technology for competitive advantage. Unified IP communications, at one time limited to integrating Internet-based voice calls and faxing on one network platform in order to take the place of traditional PBX equipment, now encompasses voice and video, mobile communications, messaging, presence, services, and much more all in a centralized ecosystem that is manageable, scalable, secure, resilient, cost-effective, and intuitive.

Cisco is the global leader in providing the hardware and software infrastructure for supporting the modern paradigm of unified communications (UC). Cisco's UC architecture enhances the productivity of IT systems by slashing operating expenses; integrating multiple collaboration features with familiar software programs to improve worker output; facilitating teamwork among employees, partners, and suppliers to save time and improve business outcomes; and streamlining the support of your communications environment.

Cisco's UC technology include several important product categories:,

  • Call Control Platforms for controlling rich media calls and sessions
  • Collaboration Endpoints to optimize end-user engagement
  • UC Applications for integrated access to real-time, chat, voice and video, voice messages, white boarding, and voice/video conferencing
  • IP Gateways for connecting to public networks and teleworkers
Progent can provide the remote or onsite consulting services of a Cisco-certified CCIE (Collaboration) specialist who can assist businesses of any size to design, deploy, manage, upgrade, expand, move, and repair Cisco UC products so you can realize the greatest business value of your communications investment. Progent can provide expert consulting for all components of Cisco's UC solutions such as call processing and control software, IP phones and softphones, and teleconferencing software. Progent also provides consulting and support for Cisco's IP voice-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Control Agents - Unified Communications Manager (CallManager)
Cisco IP Communications Consulting and SupportCisco's call-processing agent is the centerpiece of the Cisco IP Communications portfolio infrastructure and provides the flexibility to deploy a central call-processing model, a decentralized model, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet telephony products such as VoIP handsets, media processing devices, Voice over IP gateways, and multimedia programs across the network. Unified Communications Manager supports additional voice, video, and data services such as unified messaging, multimedia conferencing, and group-based client communication networks.

The latest version of Cisco Unified CM, formerly known as CallManager, offers a variety of enhancements that expedite ROI by lowering management and support costs, increasing worker productivity, facilitating collaboration, supporting the bring-your-own-device (BYOD) model of computing, fortifying security, and allowing efficient utilization of network resources. Headline new features include Global Dial Plan Replication (GDPR), simplified certificate control, expanded support for single sign-on (SSO) for managers and end users, device-independent call recording, mobile access without requiring VPN, a new self-provisioning interface that makes it easy for users to specify their preferences for all of their devices, and support for Secure Real-Time Transport Protocol for mobile clients.

When you deploy a centralized Cisco Unified Communications Manager cluster to control call processing for users at remote locations, IT managers can help ensure non-stop call operation through Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a WAN connection breaks, Cisco SRST in the router provides core Cisco UC Manager functions until the link is restored. For a description of Progent's consulting services for Cisco routers, see consulting support services for Cisco ISR routers.

For small businesses, branch locations, and retail deployments that do not require the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express provides a cost-effective solution that meets the requirements of sites with as many as 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can rapidly implement a converged voice/data environment.

Cisco's BE6000 is a line of one-stop platforms that offer essential unified communications capabilities such as routing, IP gateway, premium voice and video, messaging, instant messaging and presence, teleconferencing, and paging support, allowing any user to connect on any device from anywhere. All BE6000 versions are shipped preloaded with a virtualization hypervisor and collaboration applications, making implementation fast and easy and reducing cost of ownership for companies with as many as 1000 workers. All BE6000 solutions come packaged preconfigured with virtualization and UC applications. Organizations can simply enable Unified Communications software applications whenever their requirements grow.

The small-scale Business Edition 6000S supports five preselected UC software applications preloaded on one integrated ISR router/gateway/virtualized blade server platform and can handle a maximum capacity of 150 users and 300 devices. The medium-scale BE6000M includes four UC software application options activated on a virtualized C220 M4 server platform and supports as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end BE6000S includes eight collaboration software application options enabled on a virtualized Cisco UCS C220 M4 server and can handle up to 1000 workers, 2500 devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager, see Unified Communications Manager and Cisco CallManager design, configuration, upgrades and technical support.

Cisco IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is an end-user device, and can be a hardware handset or a software phone program on a desktop or mobile computer. In the IP environment, every VoIP endpoint is Ethernet connected. VoIP phones have all of the functions that a conventional telephone provides, but Voice over IP phones can also have extra features including the ability to connect to websites or host collaboration software.

Cisco VoIP Phones ConsultingIn contrast to conventional PBX technology, in a Cisco IP phone network you can perform almost instantaneous relocations, adds, and changes. You merely take the VoIP handset to your new location, plug it into an Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager. All user permissions and settings are programmatically re-established, doing away with the cost and hassle of dispatching technicians to wiring closets. Another helpful capability is location independence, which allows you to sign into any Cisco IP device and receive your own phone number and privileges.

Cisco provides a wide selection of collaboration hardware endpoints. The entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones that feature high-quality voice, support for hosted Internet Protocol phone environments or an IP private branch exchange (PBX), simple installation and secure online installation, zero-downtime software upgrades, and web-based set up. The value-priced SPA301 is a one-line IP phone with no display or speakerphone, a base dialer with a single Ethernet port, and a corded handset with no a keypad. The SPA302D, intended exclusively for use with the Cisco SPA232D DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 color screen, and a keypad with a speakerphone. The SPA303 is an economical three-line IP phone with dual switched Ethernet ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 Series IP Phones ConsultingThe SPA500 family IP phones are low-cost devices that support SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, PoE, and voice conferencing capability. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res display. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G VoIP phone supports four lines and has four soft keys. The SPA508G has eight lines and eight soft keys. The SPA509G VoIP phone supports 12 lines and features 12 soft buttons. The SPA512G has four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and has five programmable keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for occasional-use environments such as cafeterias, elevators, and conference facilities. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome screen, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line device with no screen and requires a hook switch for transferring a call and conferencing.

Cisco's 7800 line of value-priced IP phones are VoIP desktop devices featuring backlit monochrome displays, four programmable keys, 11 fixed-feature buttons, an integral Ethernet switch with Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All models in Cisco's 7800 Series feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for common areas as well as for workers with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is available through an optional wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only model in the 7800 line that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrators, contact center personnel, and supervisors who have heavy call requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone with a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that includes desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 includes a mono display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration ConsultantsCisco's wireless VoIP phones are hardened Wi-Fi devices intended for workers who are on the move within campus, hospitality, health-care or other environments where IT management requires portable phones that offer more administrative control, security and ruggedness than is achievable with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite workers the benefits of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone includes a hi-res color display, a durable shell designed for shock resistance and IP67 for particulate and moisture resistance, long-life batteries, a full-duplex speakerphone, and a Bluetooth transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for use in hazardous work sites. The 8821-EX also features a shell fabricated out of yellow plastics, which makes it easier to locate in an emergency. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 IP Phones SupportCisco's legacy 9900 family of high-performance IP endpoints combine high-definition voice with hi-res color displays to deliver a rich collaborative unified communications solution for knowledge professionals and executives. Both IP phones in the 9900 line have an SD 640x480 pixel color screen, a Bluetooth 2.0 transceiver to support a wide choice of headsets, and an integrated 10/100/1000 Ethernet switch. The Cisco EnergyWise power-save function is optional and can lower off-work energy consumption by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Color Key Expansion Modules for expanding customizable line and function keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi radio for connecting to Voice-over-WLAN environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications features. The 9971 VoIP phone supports up to 3 Cisco IP Color Key Expansion Modules for expanding programmable line and function keys.

Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP telephony, video, and other converged applications are isolated from the call/voice processing mechanism, and they may reside anywhere within the system. A cohesive network infrastructure offers an open platform for powerful applications and serves as a solid basis for downstream convergence-based software. Cisco cooperates with leading technology companies to provide a broad selection of IP phone and video software applications and products. Cisco also enables the ability to develop and administer specialized internal programs.

Collaborative application software available from Cisco and supported by Progent include:

Cisco Jabber
Jabber is a converge media application that supports presence, IM, business-quality voice, video, voice messaging, screen sharing, and online conferencing functions for PCs, Apple Macs, tablets plus iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and integration of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements in the areas of HD video capabilities and screen sharing, and expanding the collaboration experience to additional operating systems and endpoint hardware. Jabber operates with Cisco Unified CM for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for online meetings.

Since Jabber is based on popular communication protocols, it can interoperate with a wide selection of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to trade IM and presence information with other XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber collaboration features are available from Microsoft Office programs including Microsoft Outlook and SharePoint. This cross-platform compatibility optimizes output by delivering a common user environment and accommodating the BYOD paradigm of networking. Progent offers the assistance of Microsoft-certified Exchange and Outlook consultants and SharePoint application developers who can help you to use Jabber with Microsoft's popular collaboration products. Progent also can provide help with Apple iPhone integration and management and Google Android smartphone integration and management to help you to enhance the productivity of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center provides web and video conferencing for participants using a web browser or virtually any PC or mobile computer. Cisco WebEx is delivered as SaaS through the Cisco WebEx Cloud. This makes it easy to deploy and scale, reduces the cost of management, eliminates heavy up-front expenditures, features high availability and enterprise-grade security, and delivers consistently high performance. Key capabilities include the ability to share specific content or an entire screen with remote participants in real time, the ability to embed multimedia into presentations including PowerPoint and Flash videos, network-based recording plus editing and playback for training, single sign-on and integration with other Cisco collaboration applications like Jabber and TelePresence, plus stringent data privacy and encrypted access with strict policy control.

WebEx Online Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Windows, Mac, and Linux desktops and notebooks and permits mobile users to launch, schedule, and attend conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate web conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Portfolio for In-house Video Conferencing Infrastructure
For medium-size organizations and larger enterprises who wish to create an on-premises or hybrid on-premises/cloud solution for teleconferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-quality teleconferencing for attendees with virtually any endpoint device at any location. Cisco TelePresence Server is an expandable video conferencing bridge that runs in conjunction with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to unified communications deployments and can extend conferences to incorporate cloud-based Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of how teleconferencing resources should be allocated for each attendee, enabling managers to specify the precise service level and user experience required for every user. Cisco TelePresence Content Server captures video and presentations for live streaming and video on demand playback.

Cisco Unity Connection and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an extension of Cisco Unified CM, is a unified voicemail system that accelerates collaboration by providing a variety of options for accessing calls and messages within a framework that is simple to deploy and administer. Unity Connection allows you to access and manage your voicemail from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Connection also offers sophisticated voice-recognition capabilities for hands and eyes free management and powerful Automated Attendant functions such as intelligent routing for incoming phone calls and easily customizable call-filtering and message-notification settings. The Unity Connection system operates as a VM that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can support up to 20,000 voice mailboxes per server.

Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses (SMBs) and enterprise satellite offices with as many as 500 voice mailboxes. Unity Express allows users to access and manage voicemail messages via a Cisco IP Phone screen, a browser, or your email system. Integrated Services Routers for which Cisco Unity Express is available as a network module include Cisco's 2800, 2900, 3800, and 3900 families. Progent can provide certified deployment and support services for Cisco routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) works with Unified Communications Manager and desktop agent software like Finesse to provide automatic call distribution (ACD) features that allow an organization to match customers with the right salesperson or service representative. Unified CCE or UCCE features smart call distribution, computer telephony integration (CTI), multiple channel contact management, network call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to simplify the creation and administration of a modern contact center. Cisco products supporting Unified CCE's customer contact management ecosystem include Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (Unified CCX) offers a packaged solution for creating a customer interaction management center for branch or midmarket deployments that support up to 400 agents. Multiple packages are offered, plus a variety of special options. Unified Contact Center Express works with Cisco Unified CM and provides intelligent call routing, contact management, reporting, IVR, and management of voice, email, web chat, and social media requests. Unified Contact Center Express includes Finesse, a web-based desktop agent that requires no client-side installation. Optional advanced features include call-in-queue, projected-wait-time announcements, and workforce quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach, makes it possible for users to be reached from a single phone number that rings at the same time on their Cisco VoIP Phone and their mobile phone. Users can switch active conversations between their Cisco IP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that determine which calls get extended to different phones.

Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning provides an automated platform for first-time installs and for “day 2” moves, additions, changes, and deletions. An intuitive interface delivers a single look at a subscriber and the subscriber's services. Cisco Prime Collaboration significantly accelerates company-wide rollouts and reduces the time needed for ongoing changes. Prime Collaboration also offers advanced analytics including technology adoption and usage trends, allowing organizations to optimize resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to communicate with public systems and with users working beyond the corporate firewall. Cisco's line of communication gateways provide UC services for all types of gateway as well as session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent include:

Expressway Converged Communication Gateway
Cisco's Expressway is a powerful collaboration gateway that enables companies to allow employees, suppliers, customers and prospects, or partners who are using different network environments, collaboration applications, or endpoint devices to access to Unified Communication functions. Cisco's Expressway collaboration gateway works in conjunction with a Cisco CM deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more pervasive. Important capabilities of Cisco Expressway include:

  • Mobile and Remote Access: Off-site workers with any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on (SSO) as well as Transport Layer Security (TLS) and can connect to all their Jabber workloads (high-definition video, voice, content instant messaging, and realtime presence) without the inconvenience establishing a VPN. Also, telecommuters have the ability to use their Cisco TelePresence endpoints without a VPN tunnel, providing a user experience at home that is the same as the corporate office.
  • Jabber Guest Support: Expressway is integral for enabling the Cisco Jabber Guest, which allows “guests” to communicate with your organization easily and safely via lightweight web-browser and mobile video calls.
  • Cisco Cloud Access: Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver a world-class, extensible conferencing environment that transparently combines high-quality voice, HD video, and data sharing to any client, at any location, on any endpoint.
  • Interoperability: If your organization already has third-party video systems, Expressway can help you to move efficiently to Cisco products whenever it makes business sense. Cisco Expressway offers video compatibility with standards-based H.323, H.264 Scalable Video Coding, or SIP environments. Gateway capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an enterprise-class session border controller that connects converged business communications systems to the public switched telephone network. Beyond providing session border control, Cisco Unified Border Element (CUBE) provides simple and affordable collaboration outside the enterprise firewall. Sample collaboration functions enabled by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-based evaluation of phone calls
  • Business-to-business immersive telepresence over SIP
CUBE software is available for licensing on Cisco IOS software and can be enabled on a broad range of Cisco's enterprise-class routers, including Cisco's ASR 1000 Series Aggregation Services Routers, the ISR 4000 family, the ISR G2, and high-end models of the 800 Series fixed-configuration routers. The virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 product line is an all-in-one VoIP and unified communications appliance and software package for small businesses. UC500 packages provide voice, data, voicemail, automated attendant, IP video, firewall, and WiFi functionality, work with older Cisco IP Voice endpoints, and support PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a complete unified communications solution

All of Cisco's UC500 packages include a compact switch with 8 Power-over-Ethernet interfaces and additional foreign exchange stations (FXS) and foreign exchange office (FXO) interfaces, a firewall, and VPN support. Integrated WiFi is optional. User capacity can be increased by attaching Cisco Catalyst Express switches. Each UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 FXS and 4 FXO interfaces. The Cisco UC540 system supports 24 to 32 clients and provides 8 FXO ports. The Cisco UC560 package supports 48 users and 12 FXO interfaces.

Progent's seasoned VoIP experts can help you to support your legacy UC500 VoIP system or plan and implement an efficient migration to a current VoIP solution such as Cisco's cloud-managed Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers online or onsite access to a certified CCIE Collaboration consultant to help you to design, install, administer and repair converged communications networks that incorporate Cisco Unified Communication technology in a centralized, distributed, or hybrid deployment. Progent's Cisco consultants have in-depth backgrounds with Unified Communications Manager and Cisco CallManager, VoIP phones and soft phones, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, communication gatekeepers, utilities built into Cisco switches and routers. Progent can also provide expertise with technologies such as Cisco SRST, Cisco Unified Border Element, H.323 and H.264 gateways, CAC, IP voice trunks, various signaling protocols, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can in addition assist you to build SIP connectivity environments that incorporate SIP-based IP voice phones and media phones, SIP trunks, and SIP administration tools via CUCM.

Progent's custom application programmers can build specialized unified communications applications that will enable your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can revue your current network and Internet access infrastructure to determine whether your environment is optimized to support business-quality Voice over IP and HD video, help you to select and deploy Cisco hardware and software appropriate for your current needs and downstream expansion strategy, and interface your Cisco Unified Communications products with technology from other suppliers. Progent's CISSP-ISSAP certified network security and compliance consultants can assist you to develop, carry out, and validate a comprehensive security plan for your converged communications solution. Also, Progent can assist you to configure Cisco high-availability mechanisms such as Cisco Unified SRST to provide affordable call control backup in branch office and teleworker sites, and Progent's disaster recovery and business continuity preparedness experts can help you create a viable DR/BC strategy to ensure the availability of your vital communications environment.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified CM lower than 8.6 and all versions of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer enhance, fix, or test this older software. Security patches for this pivotal product will stop, which in some circumstances could cause compliance or even potential liability issues.

Progent continues to offer comprehensive consulting and support for outdated versions of Unified CM and CallManager, but in case you are now running an out-of-dated release of this critical application you should begin now to plan your upgrade. Progent's Cisco-certified consultants can assist your company to upgrade smoothly to the latest version of Unified Communications Manager and can typically save customers as much as 50% off consulting costs compared to most computer service companies thanks to Progent's documented procedures and experience in this area. By following leading practices, Progent can make sure your business sees a quick payback on your investment by helping you benefit fully from the enhanced feature set, lower administrative and maintenance expense, more productive collaboration, and tighter security offered by the latest version of Cisco Unified Communications Manager.

Progent's upgrade services include ROI assessment, project management or co-management, system testing, Cloud integration, configuring collaboration endpoints from Cisco and third-party suppliers, smartphone and tablet connectivity, data protection consulting, streamlined management, business continuity planning, network architecture design, staff and user training, and ongoing consulting services and technical support. Progent also has put together ultra-affordable upgrade service bundles to make sure your costs are predictable and under control.

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