Sending real-time voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a smart technique to reduce phone bills to an indispensable tool for competitive advantage. Converged communications, at one time limited to combining Internet-based voice calls and faxing on the same system to replace expensive PBX equipment, now includes voice and video, mobile communications, IM, real-time presence, collaboration services, and much more all in a cohesive framework that is easy to manage, scalable, protected, fault-tolerant, cost-effective, and user friendly.
Cisco is the global leader in providing the hardware and software infrastructure required to support the current paradigm of unified communications (UC). Cisco's UC solution adds to the efficiency of IT systems by slashing operating costs; combining rich media functions with familiar software applications to increase worker output; facilitating collaboration among employees, associates, and suppliers to save time and enhance business results; and streamlining the support of your converged voice and data ecosystem.
Cisco's UC technology include several main product categories:,
Progent offers the remote or onsite consulting services of a certified CCIE expert who can assist businesses of all sizes to design, configure, manage, upgrade, optimize, relocate, and troubleshoot Cisco UC products so you can highest business advantage of your communications investment. Progent can deliver expert support for every facet of Cisco's UC solutions including call management software, IP phones and softphones, and teleconferencing software. Progent in addition provides expertise for Cisco's IP voice-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- VoIP and Video Endpoints to optimize worker engagement
- Unified Communications Software Applications for simplified access to presence, chat, voice and video, voice messages, white boarding, and conferencing
- IP Gateways for providing connectivity with outside networks and telecommuters
Call Processing Agents - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the heart of Cisco's IP Communications system and provides the versatility to implement a centralized call-processing design, a decentralized model, or a combination of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate telephony capabilities to packet network devices such as IP phones, media processing devices, VoIP gateways, and mixed media applications throughout the IT environment. Cisco Unified Communications Manager supports additional multimedia services including unified messaging, video conferencing, and group-based client communication networks.
The latest version of Unified CM, formerly named Cisco CallManager, offers a variety of enhancements that speed up ROI by lowering administrative and maintenance costs, improving user output, enhancing collaboration, accommodating the bring-your-own-device (BYOD) model of computing, strengthening data protection, and allowing efficient utilization of IT resources. Headline new features include automatic dial-plan replication, simplified certificate control, expanded support for single sign-on for managers and end users, hardware-independent call recording, mobile access without requiring VPN, a new self-provisioning utility that makes it easy for users to specify their options and preferences for all endpoint devices, and support for Transport Layer Security for mobile clients.
When you implement a central Unified Communications Manager cluster to manage call processing for users at remote sites, administrators can help achieve non-stop call service through Cisco SRST, an IOS Software image for routers. If a Wide Area Network link breaks, Cisco Survivable Remote Site Telephony in the router offers core Cisco UC Manager services until the link is restored. For a description of Progent's consulting support services for Cisco routers, see consulting support for Cisco routers.
For small businesses, branch offices, and retail deployments that do not require the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers an economical solution that meets the requirements of sites with as many as 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can rapidly implement a unified voice/data solution.
Cisco's Business Edition 6000 is a line of all-in-one solutions that offer essential unified communications capabilities including routing, gateway, high definition voice and video, messaging, instant messaging and presence, voice and video conferencing, and paging support, enabling any user to collaborate on any endpoint from any location. All BE6000 systems are shipped preconfigured with virtualization and Unified Communications applications software, making implementation fast and easy and reducing cost of ownership for organizations with from 25 to 1000 workers. All versions come packaged preloaded with a virtualization hypervisor and collaboration applications software. You can simply enable collaboration applications when their needs dictate.
The small-scale Business Edition 6000S supports five standard collaboration software applications preloaded on a single integrated 2921V router/gateway/virtualized E1600 M2 server device and supports up to 150 workers and 300 devices. The medium-scale Business Edition 6000M includes four UC software application options activated on a single virtualized C220 M4 server platform and supports as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight UC application options activated on a virtualized C220 M4 server platform and supports as many as 1000 users, 2500 devices, and 100 contact center agents.
For additional details about Progent's support for Unified Communications Manager, visit Cisco Unified Communications Manager and CallManager planning, integration, migration and troubleshooting.
IP Phones: VoIP and IP Media Endpoints
An IP communications endpoint is a user device, and can be a physical phone or a soft phone application on a PC or mobile computer. In the Internet Protocol environment, each VoIP endpoint is Ethernet connected. Voice over IP phones have all of the functions that an ordinary phone has, but VoIP phones often provide additional functions such as being able to connect to websites or run business software.
In contrast to ordinary Private Branch Exchange systems, in a Cisco IP communications network you can implement almost instantaneous relocations, adds, and modifications. You merely take the IP phone to its new location, plug it into the Ethernet connection, and the phone announces itself with Cisco Unified Communications Manager. All client rights and configurations are automatically re-established, doing away with the cost and delay of dispatching support personnel to rewire connections. Another useful capability is extension mobility, which enables you to sign into any Cisco IP device and get your personal phone extension and privileges.
Cisco provides a broad selection of Unified CM phones. Cisco's entry-level Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones offering high-quality voice, compatibility with hosted IP telephony systems or an IP PBX, simple deployment and secure remote provisioning, zero-downtime software updates, and web-based configuration. The value-priced SPA301 is a one-line VoIP phone with no display or speakerphone, a base dialer that has one Ethernet connector, and a wired handset without a keypad. The SPA302D, intended solely for use with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line cordless DECT IP phone that offers 10-lines, a TFT 176 x 220 pixel color display, and a dial pad with a speakerphone. The SPA303 is an economical 3-line IP phone with two switched ports, a 128x64 mono screen and a speakerphone.
The SPA500 line IP phones are affordable endpoints that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet (PoE), and conferencing capability. Most versions have a 128 x 64 pixel monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no LCD display. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G IP Phone supports 12 lines and has 12 soft buttons. The SPA512G has four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and features five programmable keys.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices designed for occasional-use environments such as cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome non-backlit screen, a Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and uses a hook switch for call transfer and conferencing.
The 7800 Series of economical IP phones are VoIP endpoints with backlit mono displays, four programmable buttons, 11 fixed-feature keys, an integral Ethernet switch with Power over Ethernet, and a speakerphone. The 7800 Series support only the SIP signaling protocol. All models in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save technology, available on the higher end 7800 units, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for shared locations as well as for workers with infrequent call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available via an extra-cost handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only model in the 7800 line that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, call center agents, and managers who have significant call needs.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 color screen, a 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five programmable keys.
Cisco's IP Phone 8800 Series is a portfolio of SIP-based IP phones that includes desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. The Cisco IP Phone 8811 features a mono display and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.
Cisco's wireless VoIP phones are industrial-grade wireless handsets intended for professionals who are on the move within campus, hospitality, retail or other venues where management wants portable phones that provide more administrative control, data security and durability than is possible with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer on-the-move on-premises users the benefits of voice over wireless LAN technology in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone features a hi-res color screen, a rugged case designed for shock resistance and compliant with IP67 for dust and splash resistance, long-life batteries, a speakerphone, and an integrated Bluetooth radio to support cordless headsets. Cisco's 8821-EX Wireless IP Phone adds spark suppression for potentially combustible work sites. Cisco's 8821-EX also has a shell composed of industry-standard yellow plastics, which makes it easy to locate the event of a crisis. Find out about Progent's Wireless IP Phone integration consultants.
Cisco's legacy 9900 family of advanced IP phones integrate high-definition voice with business-grade color video to provide a rich collaborative communications solution for knowledge professionals, managers, and executives. The two models in the 9900 line have an SD 640x480 pixel color screen, a Bluetooth 2.0 transceiver to work with a wide choice of headsets, and an integrated 10/100/1000 Ethernet switch. Cisco's Power Save function is optional and can reduce off-hour power draw by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for connecting to voice-over-wireless LAN networks, and 4 programmable touchscreen keys to access Cisco Unified Communications features. The 9971 allows up to 3 Cisco IP Expansion Modules for expanding customizable line and feature keys.
Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP voice, IP video, and other UC applications are physically isolated from the call-processing and voice-processing infrastructure, and they may reside anywhere within the system. A single connectivity infrastructure offers an open platform for feature-rich business applications and acts as a firm basis for downstream convergence-based software. Cisco cooperates with leading technology partners to provide a wide selection of IP telephony and IP video applications and devices. Cisco also enables the capability to develop and administer specialized internal programs.
Collaborative application software available from Cisco and supported by Progent include:
Jabber is a unified communications client application that provides presence, IM, voice, video, voice messaging, screen sharing, and online conferencing capabilities for Windows PCs, Macs, tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important improvements in the areas of video capabilities and desktop sharing, and expanding the collaboration environment to additional platforms and endpoint hardware. Cisco Jabber operates with Unified CM for call and session control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing.
Since Cisco Jabber utilizes key industry protocols, it can interoperate with a wide selection of non-Cisco platforms. For instance, XMPP allows Cisco Jabber users to trade instant messaging and presence information with various XMPP clients such as Adium for Mac OS, IBM Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features are available from Microsoft Office programs including Microsoft Outlook and SharePoint. This broad platform compatibility optimizes output by providing a consistent end-user environment and fully enabling the BYOD paradigm of computing. Progent offers the services of certified Exchange consultants and SharePoint experts who can show you how to integrate Jabber with Microsoft's premiere collaboration products. Progent also offers expertise with Apple iPhone integration and management and Google Android smartphone integration to help your organization to increase the productivity of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video conferencing for users with a browser or virtually any desktop or handheld device. Cisco WebEx Meeting Center is delivered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of management, eliminates major up-front expenditures, offers high availability and enterprise-class security, and delivers consistently high performance. Key capabilities include support for sharing discrete content or an whole screen display with remote attendees in real time, the ability to embed rich media into presentations including PowerPoint and Flash videos, network-based recording plus editing and playback for future reference and training, single sign-on (SSO) and integration with Cisco collaboration applications such as Cisco Jabber and Cisco TelePresence, plus stringent data privacy and encrypted connections with tight policy management.
WebEX Meeting Center works with Microsoft Windows, Mac, and Linux desktops and notebooks and permits mobile users to initiate, calendarize, and participate in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also initiate web conferences with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM solutions.
Cisco TelePresence Products for In-house Video Conferencing Ecosystems
For medium-size businesses and larger enterprises who wish to create an in-house or hybrid local/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence products that enable high-definition video conferencing for users with virtually any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs with Cisco Unified CM to bring multiparty telepresence to UC environments and can extend meetings to support cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of how teleconferencing bandwidth and features should be allocated for each attendee, enabling administrators to define the exact service level and user experience required for every user. Cisco TelePresence Content Server captures video conference presentations for real-time distribution as well as on-demand playback.
Cisco's Unity Connection Platform and Unity Express for Unified Voicemail
The Cisco Unity Connection, an integrated extension of Cisco Unified CM, is a converged voicemail system that accelerates productive collaboration by offering a variety of options for retrieving voice messages within a framework that is easy to deploy and manage. Cisco Unity Connection lets you access and manage your voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated voice-recognition features for hands and eyes free management and powerful Automated Attendant capabilities such as intelligent routing for incoming calls and easily customizable call-screening and message-alert settings. The Cisco Unity Connection platform runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can support up to 20,000 mailboxes per server.
Cisco Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and enterprise satellite offices with up to 500 voice mailboxes. Unity Express allows users to access and manage voicemail using a Cisco Unified IP Phone display, your web browser, or an email client. Cisco routers for which Unity Express is available as an advanced integration module include Cisco's 2800, 2900, and 3900 families. Progent can provide comprehensive deployment and support services for all ISR routers.
Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) works with Unified CM and desktop agent software such as Cisco Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the right sales or service agent. UCCE provides intelligent call routing, computer telephony integration, support for multichannel customer contact management, network-wide call queuing, interactive voice response (IVR) and consolidated company-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco products supporting Unified CCE's customer interaction management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.
Cisco Unified Contact Center Express (Unified CCX) provides a packaged solution for creating a customer contact center for branch or midmarket deployments that handle up to 400 agents. Multiple packages are offered, as well as a selection of special options. Unified CCX integrates closely with CUCM and offers smart call distribution, client interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Unified CCX includes Finesse, a browser-based customizable desktop agent that needs no client software setup. Advanced options include call-in-queue, estimated-wait-time messages, and workforce quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach, allows users to be called via a single phone number that rings at the same time on their Cisco IP Phone and their cell phone. Users can transfer live conversations between their Cisco IP phone and their cell phone without disruption. Unanswered calls can be transferred to a Unity or Unity Connection account. Users can create personal access lists that specify which calls get directed to alternate phones.
Prime Collaboration Provisioning
Prime Collaboration offers an automated process for initial deployments as well as for “day 2” moves, adds, changes, and deletions. A user-friendly interface provides a unified view of a subscriber and the subscriber's services. Prime Collaboration Provisioning significantly speeds up company-wide installations and minimizes the time required to implement future changes. Prime Collaboration in addition offers advanced analytics that show technology adoption and consumption trends, enabling administrators to make more efficient use of resources and further reduce total cost of ownership.
Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to communicate with public networks and with users working outside the corporate firewall. Cisco's line of gateways provide UC services for a wide variety of gateway and session-border-control deployments.
Collaboration gateways available from Cisco and supported by Progent include:
Expressway Converged Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that enables organizations to provide workers, suppliers, customers and prospects, or business partners who are using different networks, collaboration applications, or endpoint devices to connect to Cisco Unified Communication functions. The Expressway collaboration gateway works with an enterprise Cisco CM deployment or Cisco Business Edition 6000, or can be accessed via the cloud with Cisco Hosted Collaboration Solution (HCS) to make productive collaboration more universal. Important capabilities of Cisco Expressway include:
Cisco Unified Border Element (CUBE)
- Mobile and Remote Connectivity: Remote users who have any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints have the convenience of one-time sign-on and of Transport Layer Security (TLS) and can access all their collaboration workloads (high-definition video, high-quality voice, rich content instant messaging, and realtime presence) without requiring the inconvenience starting a VPN connection. In addition, teleworkers can utilize their Cisco TelePresence endpoints without the need for a VPN tunnel, providing a user experience at home identical to the office.
- Cisco Jabber Guest Support: Cisco Expressway is critical for enabling the Cisco Jabber Guest, which makes it possible for “guests” to communicate with your organization simply and safely via streamlined browser and mobile video calls.
- Cisco Cloud Connectivity: Expressway can function as a gateway that creates a path between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, scalable meeting experience that seamlessly integrates high-quality voice, high-definition video, and data sharing to any client, anywhere, using any endpoint.
- Interoperability: In case your organization currently has non-Cisco video systems, Expressway can help you to move efficiently to a Cisco solution whenever you choose. Cisco Expressway offers video interoperability with industry standard H.323, H.264 Scalable Video Coding, or SIP environments. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding to AVC/H.264.
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects converged business communications networks to the IP public switched telephone network. In addition to offering session border control, Cisco Unified Border Element provides simple and affordable collaboration outside the enterprise firewall. Important unified communications features enabled by CUBE include:
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be run on a broad range of Cisco's enterprise routers, including Cisco's ASR 1000 routers, the Cisco ISR 4000, the ISR G2 Series, and high-end models of the 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual application container.
- Cisco WebEx Cloud Connected Audio (CCA) for SIP-based audio conferencing
- Voice/Video recording
- SIP-based Call-center and interactive-voice-response (IVR) solutions
- Policy-led evaluation of voice calls
- B2B immersive telepresence over SIP
How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent offers remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help you to design, install, administer and troubleshoot converged communications networks based on Cisco Unified Communication products in a centralized, distributed, or hybrid environment. Progent's Cisco-certified engineers have extensive experience integrating Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence products, collaboration gateways, utilities built into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco SRST, Cisco Unified Border Element, SIP gateways, CAC, VoIP trunks, PSTN, and AVVID. Progent's SIP integration experts can also help you to create SIP infrastructure solutions that incorporate SIP-based VoIP phones and media phones, SIP trunks, and SIP administration tools with Cisco Unified CM.
Progent's custom application developers can create specialized unified communications software that will help your organization to integrate the features of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can audit your current network and Internet access infrastructure to make sure your environment is optimized to accommodate business-quality Voice over IP and high-definition video, assist you to select and integrate Cisco hardware and software that make sense for your present situation and downstream growth goals, and interface your Cisco Unified Communications products with products from other suppliers. Progent's CISSP certified information security consultants can assist you to create, deploy, and validate an enterprise-wide security strategy for your unified communications solution. Also, Progent can help your organization to configure Cisco fault-tolerant technologies such as Cisco Unified SRST to provide cost-effective call control redundancy in remote-branch and home-office sites, and Progent's disaster recovery and business continuity planning experts can help you develop a viable DR/BC plan to ensure the availability of your vital communications system.
Unified Communications Manager/CallManager Upgrade Consulting
Versions of Unified CM before 8.6 and every release of its predecessor CallManager have arrived at end-of-life. This means Cisco will cease to develop, repair, or validate this older software. Security patches for this pivotal application will end, which in certain situations may cause compliance or potential liability problems.
Progent will continue to provide world-class support services for outdated versions of Unified Communications Manager and Cisco CallManager, but in case you are still running a legacy version of this essential software you should start immediately to plan your migration. Progent's Cisco-certified consulting professionals can help your company to upgrade non-disruptively to the current edition of Cisco Unified Communications Manager and can often save clients as much as 50% off consulting service expense versus competing computer service firms because of Progent's documented process and hands-on experience in this area. By following leading practices, Progent can ensure that your business sees a quick return on your IT investment by showing you how to benefit fully from the enhanced feature set, reduced administrative and maintenance expense, more engaging collaboration capabilities, and stronger data protection provided by the latest edition of Cisco Unified CM.
Progent's upgrade consulting services include ROI analysis, project management, pilot testing, Cloud integration, setting up collaboration endpoints from Cisco and third-party suppliers, mobile integration, security and compliance services, streamlined management, business continuity planning, network topology design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also offers fixed-priced upgrade service bundles to keep your costs predictable and under control.
To find out more details concerning Progent's engineering support for Cisco products, select a subject:
To contact Progent about technical support for Cisco technology, phone 1-800-993-9400 or see Contact Progent.