Exchanging live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a savvy way to reduce phone carrier bills to being a required technology for productive collaboration. Unified communications, at one time restricted to combining Internet-based voice calls and faxing on one system to take the place of traditional PBX equipment, today encompasses rich media, mobile communications, instant messaging, presence, collaboration services, and much more within a single environment that is manageable, scalable, protected, resilient, cost-effective, and user friendly.
Cisco is the global leader in providing the hardware and software infrastructure for supporting the new paradigm of unified communications (UC). Cisco's unified communications solution enhances the productivity of IT networks by cutting operational costs; combining multiple collaboration functions with familiar software applications to increase user output; facilitating collaboration among employees, partners, and suppliers to save effort and improve business results; and simplifying the management of your converged voice and data ecosystem.
Cisco's UC technology include several primary product areas:,
Progent offers the online or on-premises consulting services of a certified CCIE specialist who can assist organizations of any size to plan, configure, administer, upgrade, expand, relocate, and troubleshoot Cisco UC products so you can highest business value of your communications investment. Progent can provide world-class consulting for all components of Cisco's unified communications solutions such as call management tools, IP phones and softphones, and teleconferencing software. Progent also offers consulting and support for Cisco's realtime media-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- Communications Phones and Softphones to enhance end-user productivity
- UC Software Applications for simplified access to real-time, chat, voice and video, phone messages, white boarding, and conferencing
- Communications Gateways for connecting to outside networks and telecommuters
Call and Session Processing Agents - Unified Communications Manager/CallManager
The call-processing agent is the core of the Cisco IP collaboration solution and provides the flexibility to implement a central call-processing model, a decentralized design, or a mix of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet telephony network devices such as VoIP handsets, media management appliances, Voice over IP gateways, and multimedia applications throughout the IT environment. Cisco Unified Communications Manager supports additional voice, video, and data services including unified messaging, video conferencing, and collaborative client interaction networks.
The latest version of Unified CM, formerly named CallManager, includes a wealth of enhancements that accelerate your return on investment by lowering management and support expenses, increasing user productivity, enhancing teamwork, supporting the bring-your-own-device (BYOD) style of working, strengthening data protection, and making optimal use of network resources. Headline new features include Global Dial Plan Replication (GDPR), streamlined certificate control, expanded support for standards-based single sign-on for administrators and end users, device-agnostic call recording, on-the-road connectivity with no need for VPN, a new self-provisioning interface that makes it easy for end users to select their options for all of their endpoint devices, and support for Transport Layer Security for mobile users.
In cases where you implement a centralized Unified Communications Manager cluster to control call processing for users at remote sites, IT managers can help ensure continuous call operation through Cisco SRST, a Cisco IOS Software image for Cisco routers. If a WAN connection fails, Cisco Survivable Remote Site Telephony in the router offers basic UC Manager functions until the connection is repaired. To learn about Progent's consulting support services for Cisco routers, see consulting services for Cisco Integrated Services routers.
For small business networks, branch locations, and retail deployments that do not need the full feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective PBX alternative that handles the needs of locations with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco router, smaller offices can quickly deploy a converged voice/data solution.
The Cisco BE6000 is a line of complete platforms that provide fundamental unified communications features such as routing, IP gateway, high definition voice and video, messaging, chat and presence, teleconferencing, and paging services, enabling any user to collaborate on any endpoint device from any site. All BE6000 solutions are shipped preloaded with virtualization and UC applications software, making implementation fast and easy and cutting operating expenses for companies with up to 1000 employees. All BE6000 solutions come preloaded with a virtualization hypervisor and UC applications software. Organizations can simply activate UC applications as their needs dictate.
The small-scale BE6000S supports five fixed unified communications applications installed on one integrated ISR router/gateway/virtualized E1600 M2 server platform and supports a maximum capacity of 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M includes four UC software application options activated on a single virtualized Cisco C220 M4 server platform and can handle a maximum capacity of 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight collaboration application options activated on a single virtualized Cisco C220 M4 server platform and has the capacity for up to 1000 users, 2500 endpoint devices, and 100 contact center agents.
For additional information about Progent's support for Unified Communications Manager (CallManager), visit Cisco Unified Communications Manager (Unified CM) and CallManager design, integration, upgrades and troubleshooting.
Cisco IP Phones: IP Voice and IP Media Phones
An IP communications endpoint is a user instrument, either a hardware phone set or a soft phone program that runs on a desktop or handheld computer. In the Internet Protocol world, each VoIP phone is Ethernet connected. Voice over IP phones offer all of the features that a conventional phone handset has, but IP phones can also have extra functions including the ability to connect to websites or host collaboration software.
Unlike conventional PBX technology, in a Cisco IP phone network you can perform almost instant moves, additions, and changes. You merely move the IP handset to its new spot, plug it into the Ethernet connection, and the handset registers itself with Cisco Unified Communications Manager. All client privileges and settings are automatically re-established, doing away with the cost and delay of dispatching technicians to rewire connections. Another efficient capability is location independence, which enables you to log into any Cisco IP phone and receive your personal phone number and rights.
Cisco offers a broad range of Unified CM handsets. The entry-level SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering high-quality audio, compatibility with hosted IP phone environments or an IP PBX, simple deployment and highly secure remote installation, zero-downtime software upgrades, and web-based configuration. The low-end SPA301 is a one-line IP endpoint with no display or speakerphone function, a base dialer that has a single Ethernet port, and a corded handset with no keys. The SPA302D, intended exclusively for operation with Cisco's SPA232D Multi-Line DECT ATA, is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a TFT 176 x 220 pixel color display, and a dial pad with speakerphone capability. Cisco's SPA303 is an economical 3-line SIP-based IP phone with dual switched Ethernet ports, a 128x64 mono screen and a speakerphone.
Cisco's SPA500 family IP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing support. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no LCD display. The SPA502G VoIP phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G has eight lines and eight soft buttons. The SPA509G IP Phone supports 12 lines and has 12 soft keys. The SPA512G has four lines, no soft buttons and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and includes five soft buttons.
Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints designed for infrequent-use environments such as lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono display, a Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and requires a hook switch for call transfer and conferencing.
The 7800 Series of value-priced IP phones are VoIP devices with backlit mono displays, four programmable keys, 11 dedicated buttons, an Ethernet switch with Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series IP Phones support only the SIP signaling protocol. All models in Cisco's 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for common locations as well as for workers with occasional-to-light call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, contact center agents, and supervisors who have heavy voice communications needs.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video endpoints with a 320 x 240 color screen, a Gigabit Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones include a 5-inch display and four programmable keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft keys.
Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that features desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated buttons. Cisco's IP Phone 8811 includes a mono display and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are on the move within office, hospitality, retail or other venues where IT management wants user endpoints that offer more administrative control, security and durability than is possible with the BYOD mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile onsite users the advantages of voice over wireless LAN (VoWLAN) technology in environments that support 802.11x Wi-Fi infrastructure. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a durable case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and splash resistance, long-life batteries, a built-in speakerphone, and an integrated Bluetooth radio to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for potentially combustible environments. The 8821-EX also has a shell fabricated of industry-standard yellow plastics, which makes the device easier to find in a crisis. Find out about Progent's Cisco Wireless VoIP Phone integration consulting.
Cisco's legacy 9900 Series of advanced IP phones combine high-quality voice with business-grade color screens to offer a rich collaborative experience for knowledge professionals and executives. The two IP phones in the 9900 line have an SD VGA color display, a Bluetooth 2.0 transceiver to support a broad range of headsets, and a built-in 1 GE Ethernet switch. Cisco's EnergyWise feature is offered as an option and can lower off-work power use by 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi radio for deployment with Voice-over-WLAN environments, and 4 programmable touchscreen keys to invoke Cisco UC functions. The 9971 VoIP phone allows up to 3 Cisco IP Expansion Modules for adding programmable line and function keys.
Unified Communications Applications
Within Cisco's Unified Communications platform, IP telephony, video, and other converged applications are isolated from the call- and voice-processing infrastructure, and they may be at any location within the system. A cohesive connectivity framework provides a versatile environment for feature-rich business applications and provides a solid foundation for future convergence-based applications. Cisco works with third-party technology vendors to offer a broad range of IP voice and IP video applications and devices. Cisco also supports the capability to create and administer customized in-house programs.
UC applications offered by Cisco and supported by Progent's consultants include:
Cisco Jabber is a unified communications client application that supports presence, IM, business-quality voice, HD video, voicemail, desktop sharing, and real-time conferencing capabilities for Windows PCs, Macs, tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important enhancements to video features and screen sharing, and extending the team environment to more platforms and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing.
Since Cisco Jabber is built around key industry standards, it can interoperate with a wide selection of non-Cisco products. For example, Extensible Messaging and Presence Protocol (XMPP) enables Cisco Jabber users to trade IM and presence information with various XMPP clients including as Adium for Mac, IBM Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber features are available from Microsoft Office programs such as Microsoft Outlook and Microsoft SharePoint. This cross-platform support optimizes productivity by delivering a consistent end-user experience and fully enabling the bring-your-own-device model of computing. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint programmers who can show you how to integrate Jabber with Microsoft's powerful collaboration platforms. Progent also offers expertise with iPhone and iPad integration as well as Android smartphone integration to help your organization to enhance the productivity of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center provides web conferencing for participants using a web browser or almost any desktop or handheld device. Cisco WebEx is offered as software as a service through Cisco's WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, avoids heavy up-front expenditures, offers maximum uptime and enterprise-class data protection, and delivers fast throughput. Key capabilities include support for sharing discrete content or an entire screen with online attendees in real time, the capability to embed rich media into presentations including PowerPoint and Flash animations, session recording plus editing and playback for training, single sign-on and support for Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus stringent data privacy and encrypted connections with strict policy management.
WebEX Meeting Center works with Windows, Apple Mac, and Linux-powered desktops and notebooks and allows mobile workers to initiate, schedule, and participate in conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also initiate online conferences instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of IM solutions.
Cisco TelePresence Portfolio for On-premises Teleconferencing Infrastructure
For midsize businesses and enterprises who want to create a local or hybrid on-premises/cloud solution for video conferencing, Cisco offers a portfolio of Cisco TelePresence products that deliver high-quality video conferencing for participants with virtually any endpoint device at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified CM to provide multiparty telepresence to unified communications environments and can expand meetings to support cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies management of the way teleconferencing bandwidth and features are allocated for each attendee, allowing administrators to define the exact service level and experience required for each user. Cisco TelePresence Content Server captures video conference presentations for real-time streaming as well as on-demand viewing.
Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voicemail platform that facilitates productive collaboration by offering a variety of alternatives for retrieving calls and messages within an environment that is easy to implement and administer. Unity Connection allows you to read and manage voice messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Connection also offers advanced voice-recognition features for hands-free operation and powerful Automated Attendant capabilities that include intelligent routing for incoming phone calls and easily customizable call-screening and message-notification options. The Unity Connection platform runs as a VM that can reside on a BE6000 server or a Cisco SRE 910 router blade service module and can support as many as 20,000 voice mailboxes on each server.
Unity Express (CUE), available in select Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses and enterprise branch offices with up to 500 workers. Cisco Unity Express permits you to manage voicemail messages via a Cisco Unified IP Phone display, a browser, or your email system. Cisco routers for which Unity Express is offered as an advanced integration module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent can provide comprehensive configuration and support services for all ISR routers.
Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) works with Unified Communications Manager and desktop agent apps such as Finesse to provide automatic call distribution (ACD) capabilities that allow an organization to match customers with the proper sales or service agent. Unified CCE or UCCE provides smart call routing, computer telephony integration (CTI), multiple channel customer contact management, network-wide call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to simplify the creation and administration of a modern customer contact center. Cisco products supporting UCCE's client interaction management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.
Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged solution for building a customer interaction management center for branch or midmarket systems that handle up to 400 agents. Several packages are offered, as well as a variety of special options. Cisco Unified CCX works with Cisco Unified CM and offers smart call distribution, contact management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Unified Contact Center Express comes with Cisco Finesse, a browser-based customizable desktop agent that requires no client-side installation. Special options include call-in-queue, estimated-wait-time messages, and workforce quality management.
Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach (SNR), allows users to be called via a single number that rings at the same time on their Cisco VoIP Phone and their mobile phone. Users can switch live conversations between their desktop IP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that determine which calls are directed to different endpoints.
Cisco Prime Collaboration
Prime Collaboration provides an automated process for first-time installs and for follow-on moves, adds, changes, and deletions. An intuitive interface delivers a unified view of a subscriber and the subscriber's services. Prime Collaboration substantially speeds up site rollouts and minimizes the effort needed to implement future updates. Prime Collaboration in addition provides advanced analytics including technology adoption and usage rates, enabling administrators to make more efficient use of resources and further reduce total cost of ownership.
Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications networks to connect with other systems and with users working beyond the firewall. Cisco's portfolio of gateways provide unified communications services for a wide variety of gateway as well as session-border-control applications.
Collaboration gateways available from Cisco and supported by Progent's certified consultants include:
Expressway Communication Gateway
Cisco's Expressway is an advanced converged media gateway that enables companies to provide workers, vendors, customers and prospects, or business partners who are working on various outside networks, collaboration applications, or endpoint devices to access to Cisco Unified Communication services. The Expressway gateway works in conjunction with a Cisco CM system or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco HCS to help make productive collaboration more universal. Key features of Expressway are include:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Access: Remote workers with any Jabber-supported device or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on and of Transport Layer Security (TLS) and are able to connect to all their Jabber applications (high-definition video, business-quality voice, data IM, and presence) without requiring the inconvenience starting a VPN connection. Also, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user experience at home that is identical to the corporate office.
- Jabber Guest Support: Expressway is required for supporting Cisco's Jabber Guest, which permits “guests” to interact with your business simply and securely via lightweight web-browser and mobile multimedia calls.
- Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, scalable meeting experience that seamlessly integrates voice, video, and content sharing to any client, at any location, using any device.
- Interoperability: In case your company already has third-party video products, Expressway can assist you to move efficiently to Cisco technology whenever you choose. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol (SIP) environments. Internetworking standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/AVC.
The Cisco Unified Border Element is a collaboration edge session border controller that connects unified communications networks to the IP public switched telephone network. Beyond offering session border control, Cisco Unified Border Element (CUBE) provides easy and affordable collaboration beyond the firewall. Sample unified communications functions supported by CUBE include:
CUBE software is available for licensing on Cisco IOS control software and can be enabled on a broad range of Cisco's enterprise-class router platforms, which include Cisco's ASR 1000, the ISR 4000 Series, the ISR G2, and several models of the 800 fixed-configuration routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual application container.
- Cisco WebEx Cloud Connected Audio for SIP-media-connected conferencing
- Voice/Video recording
- Enterprise Call-center and interactive-voice-response (IVR) solutions
- Policy-led evaluation of phone calls
- B2B teleconferencing over SIP
How Progent Can Assist You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to assist you to design, install, manage and troubleshoot converged communications environments built on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco engineers have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, communication gateways, tools built into Cisco switches and routers. Progent can also provide support for technologies such as Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, SIP gateways, Call Admission Control, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP integration experts can also help you to create SIP connectivity environments that incorporate SIP VoIP phones and video phones, SIP trunks, SIP conferencing and SIP administration tools via CUCM.
Progent's application developers can build specialized IP telephony software that will enable your company to integrate the capabilities of Cisco Unified Communications Manager into your business operations for increased productivity. Progent can audit your existing network and Internet connectivity infrastructure to make sure your system is optimized to accommodate high-quality Voice over IP and high-definition video, assist you to choose and integrate Cisco hardware and software appropriate for your present needs and downstream growth objectives, and interface your Cisco Unified Communications solution with products from other suppliers. Progent's CISSP and ISSAP certified information security consultants can show you how to create, carry out, and validate an enterprise-wide security strategy for your converged communications solution. Also, Progent can assist your organization to configure Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony for cost-effective call control redundancy in remote-branch and telecommuter environments, and Progent's disaster recovery planning experts can help you develop a viable disaster recovery strategy to ensure the availability of your vital communications system.
Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified CM lower than 8.6 and all releases of its predecessor CallManager have arrived at end-of-life. Therefore Cisco Engineering will cease to enhance, repair, or validate the product software. Security patches for this pivotal product will end, which in certain circumstances could cause regulatory compliance or even legal liability issues.
Progent continues to provide premiere consulting and support for end-of-life editions of Unified Communications Manager and CallManager, but in case your business is still using a legacy release of this critical software your organization should begin now to prepare for your migration. Progent's Cisco-certified consulting professionals can assist your company to upgrade efficiently to the current release of Unified Communications Manager and can routinely save clients up to 50% off consulting costs compared to competing IT service firms thanks to Progent's documented procedures and experience in this area. By following best practices, Progent can ensure that your organization sees a quick return on your IT investment by showing you how to benefit fully from the enhanced features, lower management and support expense, more productive collaboration, and tighter data protection provided by the newest edition of Unified Communications Manager.
Progent's upgrade consulting services include return-on-investment analysis, project management, system testing, Cloud connectivity, setting up collaboration endpoints from Cisco and other suppliers, mobile integration, data protection services, streamlined management, disaster recovery planning, network topology design, training for IT staff and end users, and ongoing consulting and technical support. Progent also has put together fixed-priced upgrade packages to keep your costs predictable and under control.
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To contact Progent about professional expertise for Cisco technology, call 1-800-993-9400 or refer to Contact Progent.