Exchanging real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a shrewd technique to save money on phone carrier bills to a required tool for collaboration and productivity. Converged IP communications, once limited to managing Internet-based voice calls and faxing on the same network platform to take the place of expensive PBX equipment, today encompasses rich media, mobility, chat, presence, collaboration services, and more in a centralized environment that is easy to manage, scalable, secure, resilient, cost-effective, and intuitive.
Cisco is the leader in providing solutions for supporting the current model of unified communications (UC). Cisco's unified communications product line adds to the efficiency of IT systems by slashing operational expenses; combining rich media features with familiar software applications to increase user output; facilitating teamwork among employees, partners, and suppliers to save effort and enhance business results; and streamlining the support of your converged voice and data infrastructure.
Cisco's UC technology include these primary product areas:,
Progent can provide the remote or on-premises consulting services of a certified CCIE (Collaboration) specialist to help organizations of all sizes to plan, install, administer, upgrade, optimize, move, and troubleshoot Cisco UC products so you can highest strategic advantage of your communications system. Progent can provide advanced support for every element of Cisco's unified communications solutions such as call management software, VoIP and softphones, and immersive telepresence software. Progent in addition offers consulting and troubleshooting services for Cisco's IP voice-optimized network infrastructure products including Integrated Services routers, Catalyst switches, ASA firewalls, and IOS voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- Collaboration Endpoints to enhance end-user productivity
- UC Software Applications for integrated access to presence, IM, voice and video, phone messages, white boarding, and voice/video conferencing
- IP Gateways for providing connectivity with outside networks and teleworkers
Call and Session Processing Software - Unified Communications Manager/CallManager
Cisco's call-processing agent is the core of Cisco's IP Communications portfolio and provides the versatility to implement a centralized call-processing model, a decentralized model, or a combination of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends corporate phone features to packet network devices such as IP handsets, media management products, Voice over IP gateways, and mixed media programs across the IT environment. Unified Communications Manager enables additional multimedia functions including unified messaging, multimedia conferencing, and group-based customer interaction networks.
The latest version of Cisco Unified Communications Manager, formerly branded CallManager, includes a variety of enhancements that speed up your return on investment by lowering administrative and maintenance costs, improving worker output, enhancing teamwork, supporting the bring-your-own-device style of working, strengthening security, and making optimal use of network resources. Top new features include Global Dial Plan Replication (GDPR), streamlined certificate management, expanded support for single sign-on (SSO) for administrators and users, hardware-independent call recording, mobile connectivity without requiring VPN tunneling, a revamped self-care utility that makes it simple for users to manage their options for all of their devices, and support for Transport Layer Security for mobile users.
When you implement a centralized Unified Communications Manager cluster to manage voice processing for customers at remote locations, administrators can help ensure continuous call availability using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a WAN link fails, Cisco Survivable Remote Site Telephony in the router offers core Cisco UC Manager capabilities until the connection is returned. To learn about Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support for Cisco Integrated Services routers.
For small business networks, branch locations, and retail environments that do not require the full feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective solution that meets the needs of locations with as many as 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco router, smaller organizations can quickly implement a unified voice/data environment.
Cisco's Business Edition 6000 is a line of complete solutions that provide essential collaboration capabilities such as routing, IP gateway, high definition voice/video, messaging, IM and presence, conferencing, and paging support, allowing any end user to connect on any device from any site. All Business Edition 6000 systems are shipped preloaded with virtualization and Unified Communications applications, making implementation fast and easy and cutting cost of ownership for organizations with from 25 to 1000 workers. All versions are shipped preconfigured with virtualization and Unified Communications applications. Organizations can simply activate collaboration applications when their needs evolve.
The small-scale Business Edition 6000S includes five fixed collaboration applications installed on one integrated router/gateway/virtualized blade server platform and supports as many as 150 users and 300 devices. The medium-scale BE6000M includes 4 unified communications software application options enabled on a single virtualized Cisco UCS C220 M4 server and can handle as many as 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes eight collaboration software application options enabled on a single virtualized C220 M4 server platform and can handle up to 1000 workers, 2500 devices, and 100 contact center agents.
For additional details about Progent's support for Unified Communications Manager (CallManager), see Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning, integration, migration and technical support.
Cisco IP Phones: VoIP and IP Video Endpoints
A communications endpoint is a user device, and can be a hardware handset or a software phone program that runs on a desktop or mobile computer. In the Internet Protocol environment, each IP phone is Ethernet connected. VoIP phones have all of the functions that a conventional phone provides, but IP phones can also provide additional functions such as the ability to access the web or host collaboration applications.
Unlike conventional Private Branch Exchange technology, in a Cisco IP phone environment you can implement almost instantaneous relocations, adds, and changes. You merely take the VoIP handset to your new spot, attach it to the Ethernet jack, and the IP phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All client rights and configurations are automatically replicated, eliminating the expense and hassle of sending technicians to wiring closets. Another efficient capability is extension mobility, which allows you to sign into any Cisco IP device and get your personal phone ID and privileges.
Cisco offers a wide selection of collaboration hardware endpoints. Cisco's entry-level SPA 300 Series are no-frills IP and DECT devices that feature high-quality voice, compatibility with hosted IP phone systems or an IP private branch exchange (PBX), easy deployment and highly secure online provisioning, unobtrusive software updates, and web-based configuration. The value-priced SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer that has one Ethernet connector, and a corded handset without keys. The SPA302D, designed solely for operation with the Cisco SPA232D Multi-Line DECT ATA, is a multiple-line cordless DECT handset that offers 10-lines, a 176 x 220 pixel color display, and a dial pad with a speakerphone. The SPA303 is an economical 3-line SIP-based phone with dual switched ports, a 128x64 mono display and a speaker.
The SPA500 line IP phones are low-cost endpoints with support for SIP and SPCP signaling protocols, two integral switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no LCD screen. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G has four lines and has four programmable keys. The SPA508G has eight lines and eight programmable keys. The SPA509G VoIP phone supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and features five soft buttons.
Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for occasional-use environments such as lobbies, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome non-backlit display, a Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line device with no display and requires a hook switch for call transfer or joining a conference.
The 7800 line of economical IP phones are VoIP endpoints featuring backlit mono displays, four soft keys, 11 dedicated keys, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and a speakerphone. The 7800 Series IP Phones support only the SIP call control protocol. All models in the 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for common locations and for employees with occasional-to-light voice communications requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device intended for administrative staff, call center personnel, and supervisors who have heavy voice communications requirements.
The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones have a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that features desktop units, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. Cisco's IP Phone 8811 includes a backlit monochrome screen and supports Class 2 Power over Ethernet (PoE). Cisco's IP Phone 8841 features a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.
Cisco's wireless VoIP phones are industrial-grade Wi-Fi devices designed for professionals who are on the move within office, hospitality, health-care or other venues where IT management wants user endpoints that provide more administrative control, security and durability than is possible with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile onsite workers the advantages of voice over wireless LAN technology in environments with 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless IP Phone features a hi-res color screen, a rugged shell designed for shock resistance and compliant with IP67 for particulate and moisture resistance, extended batteries, a speakerphone, and a Bluetooth radio for hands-free operation with wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible work sites. The 8821-EX also features a shell fabricated of yellow plastics, which makes the 8821-EX easier to find during an emergency. Learn about Progent's Wireless IP Phone integration support.
Cisco's discontinued 9900 family of powerful VoIP phones mix high-definition voice with business-grade color screens to provide a productive collaborative communications solution for knowledge professionals, managers, and executives. Both models in the 9900 family feature a Standard Definition 24-bit color display, a Bluetooth radio to work with a wide range of headsets, and a built-in Gigabit Ethernet switch. Cisco's Power Save function is offered as an option and can reduce off-work power consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 IP Expansion Modules for expanding customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi transceiver for deployment with Voice-over-WLAN environments, and four customizable touchscreen keys to access Cisco UC features. The 9971 allows up to 3 Cisco IP Expansion Modules for expanding programmable line and feature keys.
Cisco Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP phone, video, and other UC applications are physically independent from the call/voice processing mechanism, and they may be at any location within the network. A cohesive network framework provides an open platform for feature-rich applications and acts as a solid basis for downstream convergence-based applications. Cisco works with leading IT industry partners to offer a broad range of IP phone and video software applications and products. Cisco also supports the ability to develop and manage customized in-house programs.
Collaborative applications offered by Cisco and supported by Progent include:
Cisco Jabber is a converge media application that provides presence, IM, business-quality voice, video, voice messaging, desktop sharing, and online conferencing functions for Windows PCs, Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and combination of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important improvements to HD video features and desktop screen sharing, and extending the team environment to additional operating systems and devices. Cisco Jabber operates in conjunction with Cisco Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing.
Because Jabber is built around key industry standards, it can interoperate with a broad selection of third-party products. For example, Extensible Messaging and Presence Protocol (XMPP) enables Jabber to exchange instant messaging and presence information with other XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities can be accessed from Microsoft Office programs including Microsoft Outlook and SharePoint. This cross-platform support optimizes productivity by providing a consistent user experience and accommodating the BYOD model of networking. Progent offers the assistance of Microsoft-certified Exchange consultants and SharePoint application developers who can help you to integrate Jabber with Microsoft's powerful collaboration products. Progent also can provide expertise with iPhone integration and Google Android smartphone integration to help you to increase the business value of your BYOD environment.
Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online conferencing for users with a browser or almost any desktop or mobile computer. Cisco WebEx is offered as SaaS via Cisco's WebEx Cloud. This makes it easy to roll out and scale, streamlines administration, avoids heavy initial expenditures, features high availability and enterprise-grade security, and delivers fast throughput. Key capabilities include support for sharing specific content or an whole screen display with remote participants in real time, the capability to incorporate multimedia into your presentations including PowerPoint and Flash videos, session and content recording plus playback for future reference and training, single sign-on and support for other Cisco collaboration applications like Cisco Jabber and TelePresence, plus stringent data privacy and encrypted access with strict policy control.
Cisco WebEx Meeting Center works with Microsoft Windows, Mac, and Linux-powered PCs and allows mobile users to launch, calendarize, and attend conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate web conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.
Cisco TelePresence Products for In-house Video Conferencing Environments
For midsize businesses and larger enterprises who want to create an in-house or hybrid on-premises/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that enable high-quality and standards-based video conferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified Communications Manager to deliver multiparty video, audio and content sharing to UC deployments and can extend meetings to support cloud-based WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of how video conferencing bandwidth and features should be allotted for each participant, allowing managers to specify the exact service level and experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for live streaming and on-demand viewing.
Cisco's Unity Connection Platform and Unity Express for Converged Voicemail
The Cisco Unity Connection, an extension of Unified CM, is a converged voicemail solution that facilitates collaboration by providing flexible set of alternatives for accessing calls and messages within a framework that is simple to deploy and manage. Unity Connection lets you read and manage your voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also provides advanced voice-recognition capabilities for hands-free management and powerful Automated Attendant capabilities such as intelligent routing for inbound phone calls and easily customizable call-screening and message-alert settings. The Unity Connection system operates as a virtual machine that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate up to 20,000 mailboxes per server.
Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses and corporate satellite offices with up to 500 voice mailboxes. Unity Express permits you to access and manage voicemail using a Cisco Unified IP Phone display, a browser, or an email client. Cisco routers for which Cisco Unity Express is offered as a network module include Cisco's 1861, 2900, and 3900 families. Progent offers certified deployment and support services for all ISR routers.
Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates closely with Cisco Unified CM and desktop agent software such as Finesse to offer automatic call distribution features that allow an organization to match customers with the right sales or service agent. Unified CCE or UCCE features smart call routing, computer telephony integration, support for multichannel customer contact management, call queuing, IVR and consolidated company-wide reporting to streamline the deployment and management of a large-scale customer contact center. Cisco products supporting UCCE's customer contact management solution include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.
Cisco Unified Contact Center Express (CCX) provides an out-of-the-box bundle for creating a customer contact center for mid-scale systems that handle as many as 400 agents. Several packages are available, as well as a selection of special options. Cisco Unified CCX works with Cisco CUCM and provides smart call routing, client interaction management, reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Cisco Unified Contact Center Express includes Cisco Finesse, a web-based desktop agent that needs no client-side installation. Optional advanced features include conditional routing, estimated-wait-time messages, and workforce quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, allows users to be reached from one number that rings at the same time on their Cisco desktop IP Phone and their mobile phone. Users can switch active conversations between their desktop IP phone and their cell phone without disruption. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls are extended to different phones.
Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning provides an automated platform for first-time deployments as well as for follow-on moves, adds, changes, and deletions. An intuitive console delivers a single look at a subscriber and the subscriber's services. Cisco Prime Collaboration Provisioning significantly accelerates site installations and reduces the effort needed for ongoing updates. Prime Collaboration also provides advanced analytics including technology adoption and consumption rates, allowing administrators to make more efficient use of IT resources and further reduce TCO.
Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications environments to communicate with public systems and with users operating beyond the corporate firewall. Cisco's portfolio of gateways deliver UC services for a wide variety of gateway as well as session-border-control applications.
Communications gateways available from Cisco and supported by Progent include:
Expressway Converged Communication Gateway
Cisco's Expressway is a powerful collaboration gateway that allows companies to allow employees, suppliers, customers and prospects, or business partners who are working on various outside network environments, collaboration applications, or endpoint devices to connect to Cisco Unified Communication features. The Expressway works with an enterprise Cisco CM system or Cisco Business Edition 6000, or can be accessed via the cloud with Cisco HCS to help make productive collaboration more universal. Key capabilities of Cisco Expressway include:
Cisco Unified Border Element
- Mobile and Off-site Access: Off-site users who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the benefit of single-sign-on as well as TLS security and are able to access all their collaboration applications (video, high-quality voice, data IM, and presence) without the inconvenience starting a VPN connection. In addition, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user experience at home that is the same as the corporate office.
- Cisco Jabber Guest Support: Expressway is required for enabling Jabber Guest, which permits “guests” to communicate with your organization simply and securely through streamlined browser and mobile video phone calls.
- Cisco Cloud Access: Cisco Expressway can act as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, extensible teleconferencing environment that transparently integrates business-quality voice, high-definition video, and content sharing to anyone, at any location, on any device.
- Interoperability: If your organization already has third-party video products, Cisco Expressway can help you to migrate efficiently to a Cisco solution whenever it makes business sense. Cisco Expressway offers video compatibility with industry standard H.323, H.264 SVC, or SIP systems. Interoperability capabilities supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 SVC to AVC.
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects converged business communications networks to the IP public switched telephone network. In addition to offering session border control, CUBE provides easy and affordable collaboration beyond the enterprise firewall. Important collaboration functions enabled by CUBE include:
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be enabled on a wide selection of Cisco's enterprise router platforms, which include ASR 1000 routers, the ISR 4000 line, the ISR G2, and high-end models of Cisco's 800 fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.
- Cisco WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
- Voice/Video recording
- Enterprise Call-center and interactive-voice-response (IVR) applications
- Policy-based evaluation of phone calls
- Business-to-business teleconferencing over SIP
How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent offers remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) Collaboration specialist to help your business to plan, install, manage and troubleshoot unified communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco engineers have in-depth backgrounds supporting Cisco Unified Communications Manager and CallManager, IP voice and video phones and soft phones, UC applications like Jabber and Unity Connection, Cisco's immersive telepresence products, communication gatekeepers, utilities built into Cisco Catalyst switches and routers. Progent can also provide expertise with related technologies like Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can also help you to create SIP infrastructure solutions that incorporate SIP VoIP phones and media phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools via CUCM.
Progent's application programmers can build specialized unified communications software that will enable your organization to incorporate the capabilities of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can analyze your current network and Internet connectivity architecture to determine whether your environment is configured to accommodate high-quality VoIP and high-definition video, assist you to select and deploy Cisco products appropriate for your present situation and future growth objectives, and integrate your Cisco Unified Communications products with technology from other vendors. Progent's ISSAP certified data security consultants can assist you to develop, carry out, and test a comprehensive security strategy for your converged communications solution. In addition, Progent can help your organization to deploy Cisco fault-tolerant technologies like Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control redundancy in branch office and teleworker sites, and Progent's disaster recovery preparedness consultants can help you create a viable DR/BC plan to ensure the availability of your business-critical communications environment.
Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Unified Communications Manager 8.6 before 8.6 and all versions of CallManager have reached end-of-life. Therefore Cisco will cease to develop, fix, or validate the product software. Security updates for this business-critical product will stop, which in some situations may create regulatory compliance or potential liability issues.
Progent continues to provide expert support for outdated releases of Cisco Unified Communications Manager and Cisco CallManager, but if your business is still running a legacy edition of this critical software your organization should begin immediately to prepare for your migration. Progent's Cisco-certified consultants can assist you to upgrade efficiently to the latest release of Unified Communications Manager and can typically save customers as much as 50% off consulting expense compared to most computer service companies thanks to Progent's documented process and hands-on experience in this area. By adhering to best practices, Progent can make sure your organization realizes a fast return on your investment by helping you benefit fully from the enhanced feature set, reduced management and maintenance expense, more productive collaboration, and tighter security provided by the latest version of Cisco Unified CM.
Progent's migration consulting services include ROI assessment, project management or co-management, system testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and third-party vendors, mobile connectivity, security and compliance consulting, streamlined management, disaster recovery/business continuity planning, network architecture design, staff and user training, and ongoing consulting and technical support. Progent also has put together fixed-priced migration service bundles to make sure your costs are visible and affordable.
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