Exchanging real-time voice and video over Internet Protocol (VoIP and Video over IP) has advanced from simply being being a shrewd means to save money on phone carrier bills to a required tool for productive collaboration. Converged IP communications, at one time restricted to integrating Internet-based voice and faxes on the same network platform in order to take the place of expensive PBX systems, today encompasses rich media, mobile communications, IM, real-time presence, collaboration services, and more within a centralized environment that is easy to manage, extensible, highly secure, resilient, economical, and intuitive.
Cisco is the market leader in providing solutions required to support the new model of unified communications (UC). Cisco's UC solution enhances the efficiency of information networks by slashing operational costs; combining multiple collaboration functions with familiar software programs to improve worker output; facilitating collaboration among workers, associates, and vendors to save time and enhance business results; and simplifying the support of your communications infrastructure.
Cisco's UC technology include these important product areas:,
Progent can provide the online or on-premises services of a certified CCIE specialist who can help businesses of all sizes to design, deploy, administer, migrate, expand, relocate, and repair Cisco unified communications products so you can realize the greatest business advantage of your communications investment. Progent offers expert consulting for every facet of Cisco's UC solutions such as call management software, IP phones and softphones, and immersive telepresence platforms. Progent in addition provides consulting and troubleshooting services for Cisco's IP voice-optimized infrastructure such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.
- Call Control Agents for managing rich media calls and sessions
- VoIP and Video Phones and Softphones to optimize worker engagement
- UC Applications for easy access to real-time, IM, voice and video, voice messages, desktop sharing, and conferencing
- IP Gateways for connecting to public networks and telecommuters
Call and Session Processing Agents - Unified Communications Manager/CallManager
The call-processing agent is the centerpiece of Cisco's IP collaboration infrastructure and provides the flexibility to implement a centralized call-processing model, a decentralized model, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate telephony features to packet telephony network devices such as IP phones, media management devices, Voice over IP gateways, and mixed media applications across the network. Unified Communications Manager enables additional mixed media services including unified messaging, multimedia conferencing, and collaborative client communication networks.
The most recent version of Unified CM, previously named CallManager, includes a variety of improvements that accelerate ROI by cutting administrative and maintenance expenses, improving worker productivity, enhancing teamwork, accommodating the BYOD style of working, fortifying data protection, and allowing efficient utilization of network resources. Headline innovations include Global Dial Plan Replication (GDPR), streamlined certificate control, expanded support for standards-based single sign-on (SSO) for managers and end users, hardware-independent call recording, mobile access with no need for VPN, a revamped self-provisioning interface that makes it simple for users to select their options and preferences for all devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.
In cases where you deploy a central Cisco Unified Communications Manager cluster to control call processing for users at remote sites, IT managers can help achieve continuous phone availability through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a WAN connection fails, Cisco Survivable Remote Site Telephony incorporated in the router offers core Unified Communications Manager functions until the connection is restored. For a description of Progent's consulting support services for Cisco routers, refer to consulting and troubleshooting support for Cisco routers.
For small businesses, branch offices, and retail environments that do not require the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express provides a budget-friendly solution that handles the needs of sites with as many as 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco router, smaller organizations can quickly implement a converged voice/data environment.
The Cisco Business Edition 6000 is a family of turn-key platforms that offer essential collaboration capabilities including routing, gateway, high definition voice/video, messaging, IM and presence, teleconferencing, and paging services, enabling any user to collaborate on any endpoint from any location. All BE6000 versions are delivered preinstalled with virtualization and Unified Communications applications, making deployment fast and simple and reducing operating expenses for companies with up to 1000 employees. All versions are shipped preloaded with virtualization and UC applications. Organizations can simply activate UC software applications whenever their needs evolve.
The office-in-a-box Business Edition 6000S supports five standard collaboration applications preloaded on a single integrated router/IP gateway/virtualized E1600 M2 blade server device and supports up to 150 workers and 300 endpoint devices. The medium-scale Business Edition 6000M supports 4 unified communications software application options enabled on a virtualized Cisco C220 M4 server platform and supports as many as 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H includes 8 unified communications application options activated on a virtualized Cisco C220 M4 server platform and has the capacity for up to 1000 workers, 2500 devices, and 100 contact center agents.
For additional information about Progent's expertise with Unified Communications Manager (CallManager), see Unified Communications Manager (Unified CM) and CallManager design, configuration, migration and troubleshooting.
Cisco IP Phones: VoIP and IP Video Endpoints
A collaboration endpoint is a user instrument, either a hardware phone or a soft phone application that runs on a PC or mobile computer. In the Internet Protocol world, every VoIP handset or soft phone has an Ethernet connection. VoIP phones offer all of the functions that a conventional phone handset provides, but Voice over IP phones can also provide additional features such as the ability to access the web or host productivity-enhancing applications.
Unlike ordinary Private Branch Exchange technology, in a Cisco IP telephony environment you can perform almost instant moves, additions, and modifications. All you do is move the IP phone to its new spot, attach it to the Ethernet connection, and the phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All client privileges and settings are automatically replicated, doing away with the expense and hassle of dispatching technicians to wiring closets. An additional efficient feature is extension mobility, which allows you to sign into any Cisco VoIP phone and get your personal phone number and privileges.
Cisco offers a wide selection of VoIP handsets. Cisco's entry-level Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications devices that feature high-quality audio, compatibility with hosted IP phone systems or an IP PBX, easy installation and safe remote provisioning, transparent software updates, and browser-based configuration. The value-priced SPA301 is a one-line VoIP phone with no screen or speakerphone, a base dialer that has a single Ethernet connector, and a corded handset with no keys. The SPA302D, designed exclusively for operation with the Cisco SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a 176 x 220 color screen, and a dial pad with a speakerphone. The SPA303 is an affordable 3-line SIP-based IP phone with two switched ports, a 128x64 monochrome screen and a speakerphone.
The SPA500 Series IP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two switch ports, speakerphones, Power over Ethernet, and voice conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no LCD display. The SPA502G VoIP phone supports a single line and has no programmable buttons. The SPA504G has four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight soft keys. The SPA509G supports 12 lines and features 12 programmable keys. The SPA512G VoIP phone supports four lines, no programmable keys and supports 10/100/1000 Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 color screen, supports five lines, and features five soft keys.
Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices intended for occasional-use settings such as cafeterias, elevators, and conference centers. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel monochrome display, an integrated Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a single-line device with no screen and uses a hook switch for transferring a call or joining a conference.
The 7800 Series of budget-priced IP phones are VoIP desktop endpoints with backlit mono screens, four soft buttons, 11 fixed-feature buttons, an Ethernet switch with Class 1 PoE, and a speakerphone. Cisco's 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared areas and for workers with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered through an optional handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only model in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line device intended for administrators, call center agents, and supervisors who have significant call requirements.
Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video devices with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that includes desktop devices, a conference phone, and wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. Cisco's IP Phone 8811 includes a mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless IP phones are industrial-grade Wi-Fi devices intended for professionals who are mobile within campus, warehouse, health-care or other venues where IT management wants user endpoints that offer more control, data security and durability than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile onsite users the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11x Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color display, a rugged shell designed to withstand dropping and IP67 for particulate and splash resistance, long-life batteries, a built-in full-duplex speakerphone, and a Bluetooth radio for hands-free operation with wireless headsets. Cisco's 8821-EX Wireless IP Phone adds protection against sparking for hazardous work sites. The 8821-EX also has a shell composed of industry-standard yellow plastics, which makes the 8821-EX easy to find the event of a crisis. Learn about Progent's Wireless IP Phone integration consulting.
Cisco's legacy 9900 Series of high-performance VoIP endpoints integrate high-quality voice with business-grade color screens to provide a rich multimedia experience for knowledge professionals, managers, and executives. The two models in this line incorporate a Standard Definition 24-bit color screen, a Bluetooth transceiver to support a wide choice of headsets, and an integrated 1 GE Ethernet switch. The Cisco Power Save feature is optional and can lower off-hour power draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in Wi-Fi radio for connecting to wireless environments, and 4 soft-label touchscreen keys to invoke Cisco Unified Communications functions. The 9971 supports up to 3 Cisco IP Expansion Modules for adding scalability to customizable line and feature keys.
Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, video, and other converged applications are separate from the call/voice processing infrastructure, and they may be at any location within the system. A single network framework provides an open environment for feature-rich business applications and acts as a firm basis for downstream convergence-based applications. Cisco works with third-party technology companies to offer a wide range of IP voice and video applications and products. Cisco also supports the capability to create and administer customized in-house applications.
Unified Communications applications offered by Cisco and supported by Progent's consultants include:
Jabber is a UC client application that supports presence, IM, voice, high-definition video, voice messaging, screen sharing, and real-time conferencing functions for Windows PCs, Macs, tablets plus smartphones. Jabber is an evolution and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with important enhancements in the areas of HD video capabilities and desktop screen sharing, and expanding the collaboration experience to more operating systems and devices. Cisco Jabber operates in conjunction with Cisco Unified CM for call and session control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.
Because Cisco Jabber is built around key industry protocols, it can interoperate with a broad selection of non-Cisco products. For example, XMPP enables Cisco Jabber to exchange IM and presence data with a variety of XMPP clients including as Adium, IBM Sametime, and Microsoft Lync. Cisco Jabber collaboration features are available from Microsoft Office programs including Microsoft Outlook and SharePoint. This broad platform compatibility optimizes output by providing a consistent user environment and accommodating the bring-your-own-device model of networking. Progent can provide the expertise of certified Exchange consultants and Microsoft SharePoint programmers who can show you how to integrate Jabber with Microsoft's popular collaboration products. Progent also offers help with iPhone integration and management as well as Android smartphone integration to help you to increase the productivity of your BYOD ecosystem.
Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides online meetings for users with a browser or almost any desktop or mobile computer. WebEx Meeting Center is delivered as SaaS through Cisco's WebEx Cloud. This makes it easy to roll out and scale, streamlines management, eliminates heavy initial expenditures, features maximum uptime and enterprise-grade data protection, and provides fast throughput. Important capabilities include the ability to share specific content or an whole screen with remote attendees in real time, the capability to incorporate multimedia into presentations including Microsoft PowerPoint and Flash animations, session and content recording plus playback for training, single sign-on (SSO) and integration with other Cisco collaboration products like Cisco Jabber and TelePresence, plus stringent data privacy and encrypted access with strict policy management.
WebEX Meeting Center runs on Windows, Mac, and Linux-powered desktops and permits mobile workers to start, schedule, and participate in meetings on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also launch web meetings instantly from Microsoft Office, Outlook, Notes, and a variety of IM applications.
Cisco TelePresence Portfolio for On-premises Video Conferencing Ecosystems
For midsize organizations and larger enterprises who want to create a local or hybrid local/cloud environment for teleconferencing, Cisco offers a portfolio of Cisco TelePresence products that deliver high-quality video conferencing for users with virtually any IP endpoint at any location. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified CM to provide multiparty video, audio and content sharing to converged deployments and can expand meetings to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines the control of how teleconferencing bandwidth and features are rationed for every individual participant, enabling managers to specify the exact service level and user experience required for each user. Cisco TelePresence Content Server records video and presentations for live distribution as well as video on demand (VOD) viewing.
Cisco Unity Connection and Unity Express for Converged Voicemail
Cisco's Unity Connection, an extension of Unified CM, is a converged voicemail solution that facilitates collaboration by offering flexible set of options for accessing calls and messages within a framework that is simple to deploy and manage. Unity Connection lets you read and manage your voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also offers sophisticated speech-recognition capabilities for hands and eyes free management and powerful Automated Attendant capabilities such as intelligent routing for incoming calls and custom call-filtering and message-notification settings. The Unity Connection system runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate as many as 20,000 mailboxes on each server.
Cisco Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to medium businesses (SMBs) and corporate satellite offices with as many as 500 users. Unity Express allows you to access and manage voicemail using a Cisco Unified IP Phone display, your web browser, or your email system. Cisco routers for which Unity Express is offered as a network module include Cisco's 2800, 2900, and 3900 Series. Progent can provide comprehensive deployment and support services for Cisco routers.
Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Unified CM and agent desktop applications like Cisco Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the proper salesperson or service representative. Unified CCE or UCCE offers smart call routing, computer telephony integration, support for multichannel customer contact management, network-wide call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to streamline the creation and administration of a large-scale contact center. Cisco platforms supporting UCCE's customer contact management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.
Unified Contact Center Express (Unified CCX or CCX) offers a packaged bundle for creating a customer contact center for branch or midmarket systems that handle as many as 400 agents. Several bundles are offered, plus a selection of optional advanced features. Unified CCX works with Cisco Unified CM and offers smart call distribution, contact management, integrated reporting, IVR, and management of voice, email, web chat, and social media requests. Cisco Unified CCX includes Cisco Finesse, a web-based customizable desktop agent that requires no client installation. Special options include conditional routing, expected-wait-time messages, and workforce quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly known as Single Number Reach, allows users to be called via a single phone number that rings at the same time on their desktop IP Phone and their smartphone. Users can switch live conversations between their Cisco VoIP phone and their smartphone seamlessly. Unanswered calls can be redirected to a Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that determine which calls get extended to different phones.
Prime Collaboration Provisioning
Cisco Prime Collaboration Provisioning offers an automated platform for initial deployments and for “day 2” moves, additions, changes, and deletions. An intuitive interface provides a unified look at a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially accelerates site installations and reduces the effort needed for ongoing changes. Prime Collaboration also offers advanced analytics including technology adoption and usage trends, enabling administrators to optimize resources and further reduce total cost of ownership.
Cisco Communications Gateways
Cisco's communications gateways allow Cisco Unified Communications deployments to connect with public networks and with users operating outside the firewall. Cisco's line of gateways deliver unified communications support for a wide variety of gateway as well as session-border-control deployments.
Communications gateways offered by Cisco and supported by Progent's certified consultants include:
Expressway Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables companies to allow colleagues, suppliers, consumers, or partners who are using various outside network environments, workgroup platforms, or endpoint devices to connect to Unified Communication services. The Expressway gateway works with an enterprise Cisco CM deployment or Cisco Business Edition, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to make productive collaboration more pervasive. Key features of Expressway are are:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Connectivity: Off-site users who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on and of Transport Layer Security (TLS) and are able to access all their Jabber workloads (high-definition video, voice, rich content IM, and presence) without the inconvenience a VPN connection. Also, telecommuters can use their Cisco TelePresence endpoints without a VPN, delivering a user environment at home that is the same as the office.
- Jabber Guest Support: Expressway is required for supporting the Cisco Jabber Guest, which permits “guests” to communicate with your business simply and securely via lightweight web-browser and mobile multimedia phone calls.
- Cisco Cloud Access: Cisco Expressway can function as a gateway that creates a path between on-premises Cisco or third-party collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway offers a world-class, extensible meeting experience that transparently integrates business-quality voice, high-definition video, and content sharing to anyone, anywhere, using any device.
- Interoperability: If your company currently has third-party video technology, Expressway can assist you to migrate easily to Cisco products whenever it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Interoperability standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync H.264 Scalable Video Coding (SVC) to H.264/AVC.
Cisco Unified Border Element is a collaboration edge session border gateway that interconnects converged business communications systems to the public switched telephone network (PSTN). Beyond offering session border control, Cisco Unified Border Element (CUBE) provides easy and cost-efficient collaboration outside the firewall. Important unified communications functions enabled by CUBE include:
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be enabled on a broad range of Cisco's enterprise-class routers, which include Cisco's ASR 1000 Series, the Cisco ISR 4000 line, the ISR G2, and several models of Cisco's 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual container.
- WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
- Voice and Video recording
- Enterprise Call-center and IVR applications
- Policy-based evaluation of voice calls
- B2B telepresence over SIP
How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or on-premises help from a certified CCIE Collaboration consultant to assist you to plan, implement, manage and troubleshoot converged communications environments based on Cisco Unified Communication technology in a centralized, distributed, or hybrid environment. Progent's Cisco consultants have in-depth experience integrating Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and soft phones, Unified Communications applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing products, communication gatekeepers, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide support for technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, CAC, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure consultants can in addition help you to build SIP infrastructure solutions that include SIP IP voice phones and media endpoints, SIP-based CUBE trunks, and SIP administration tools with Cisco Unified CM.
Progent's application developers can build specialized unified communications software that will enable your business to integrate the capabilities of Cisco Unified Communications Manager into your company operations for increased efficiency. Progent can revue your current network and Internet access architecture to make sure your system is configured to accommodate business-quality VoIP and HD video, help you to select and install Cisco hardware and software that make sense for your current situation and downstream expansion plans, and interface your Cisco Unified Communications products with technology from other vendors. Progent's CISSP and ISSAP certified network security consultants can show you how to create, deploy, and validate a comprehensive security and compliance plan for your unified communications solution. Also, Progent can help your organization to deploy Cisco high-availability technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control backup in branch office and telecommuter sites, and Progent's disaster recovery and business continuity preparedness experts can help you create a sensible DR/BC strategy to ensure the availability of your crucial unified communications system.
Cisco Unified Communications Manager/CallManager Upgrade Services
Versions of Unified Communications Manager 8.6 earlier than 8.6 and all versions of its predecessor CallManager have reached end-of-life. Therefore Cisco Engineering will no longer enhance, fix, or test the product software. Security patches for this business-critical application will end, which in some situations may cause regulatory compliance or legal liability issues.
Progent continues to offer expert consulting and support for outdated editions of Cisco Unified CM and CallManager, but in case your business is now using a legacy edition of this critical application you should start immediately to plan your migration. Progent's Cisco-certified consulting professionals can assist you to migrate smoothly to the latest edition of Unified Communications Manager and can routinely save customers as much as 50% off consulting expense compared to most computer service firms thanks to Progent's documented process and experience in this practice area. By following leading practices, Progent can ensure that your business gets a quick payback on your IT investment by helping you benefit fully from the enhanced features, lower administrative and maintenance costs, more productive collaboration capabilities, and tighter security offered by the latest release of Cisco Unified CM.
Progent's migration consulting services include return-on-investment assessment, project management or co-management, system testing and validation, Cloud integration, configuring endpoint devices from Cisco and third-party suppliers, mobile connectivity, data protection services, streamlined management, business continuity planning, network architecture design, training for IT staff and end users, and ongoing consulting and troubleshooting. Progent also has put together ultra-affordable migration service bundles to keep your costs visible and under control.
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