Cisco Unified Messaging SupportSending real-time voice and video over Internet Protocol has evolved from simply being being a smart technique to cut phone carrier bills to being a required tool for collaboration and worker productivity. Unified IP communications, at one time restricted to integrating Internet-based voice and faxes on one system in order to take the place of traditional PBX equipment, today encompasses voice and video, mobility, messaging, presence, collaboration services, and much more within a centralized framework that is easy to manage, extensible, secure, resilient, economical, and intuitive.

Cisco is the market leader in supplying solutions for supporting the modern paradigm of unified communications (UC). Cisco's unified communications product line enhances the efficiency of IT networks by slashing operating costs; integrating multiple collaboration features with familiar software applications to increase user output; facilitating collaboration among workers, partners, and suppliers to save effort and enhance business outcomes; and streamlining the administration of your converged voice and data environment.

Cisco's Unified Communications solutions address these primary product categories:,

  • Call Control Platforms for controlling rich media calls and sessions
  • IP Endpoints to optimize end-user productivity
  • Unified Communications Applications for simplified access to real-time, chat, voice and video, phone messages, white boarding, and conferencing
  • Communications Gateways for accessing outside networks and teleworkers
Progent offers the online or on-premises consulting services of a certified CCIE (Collaboration) specialist who can help organizations of all sizes to design, deploy, manage, migrate, optimize, relocate, and repair Cisco unified communications products so that you maximize the strategic advantage of your communications investment. Progent can deliver expert consulting for all components of Cisco's unified communications solutions including call processing and control software, VoIP and softphones, and teleconferencing software. Progent in addition provides consulting and support services for Cisco's realtime media-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Processing Software - Unified Communications Manager/CallManager
Cisco Collaborative Communications Consulting and SupportCisco's call-processing agent is the core of the Cisco IP collaboration portfolio and gives you the flexibility to implement a centralized call-processing design, a decentralized design, or a combination of the two. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands corporate telephony capabilities to packet telephony devices such as VoIP phones, media processing devices, VoIP gateways, and mixed media applications throughout the IT environment. Unified Communications Manager enables additional voice, video, and data services including unified messaging, multimedia conferencing, and collaborative customer interaction networks.

The most recent release of Cisco Unified Communications Manager, previously known as CallManager, includes a variety of enhancements that expedite your return on investment by cutting administrative and support expenses, improving worker output, enhancing teamwork, accommodating the bring-your-own-device (BYOD) model of computing, fortifying data protection, and making efficient use of network infrastructure. Top innovations include Global Dial Plan Replication (GDPR), streamlined certificate management, extended support for single sign-on for managers and end users, hardware-independent call recording, on-the-road access without requiring VPN tunneling, a new self-provisioning utility that makes it simple for workers to select their options and preferences for all of their endpoints, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you deploy a centralized Cisco Unified Communications Manager cluster to manage call processing for users at remote sites, administrators can help ensure continuous phone availability through Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a Wide Area Network connection fails, Cisco Survivable Remote Site Telephony in the Cisco router offers core Cisco UC Manager services until the connection is returned. For information about Progent's consulting support services for Cisco ISR routers, see consulting and troubleshooting support for Cisco Integrated Services routers.

For small businesses, branch locations, and retail environments that do not need the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a budget-friendly solution that meets the needs of sites with as many as 450 users. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software running on a Cisco ISR router, smaller offices can rapidly implement a unified voice and data solution.

Cisco's Business Edition 6000 is a family of end-to-end solutions that provide essential collaboration capabilities such as routing, IP gateway, high definition voice/video, messaging, IM and real-time presence, teleconferencing, and paging services, enabling any end user to connect on any endpoint device from anywhere. All BE6000 solutions are shipped preloaded with a virtualization hypervisor and collaboration applications software, making deployment fast and simple and cutting operating expenses for organizations with from 25 to 1000 employees. All solutions are delivered preloaded with a virtualization hypervisor and UC applications. You can instantly activate collaboration software applications as their requirements evolve.

The entry-level BE6000S supports five standard UC applications installed on one combination 2921V ISR router/IP gateway/virtualized blade server platform and supports a maximum capacity of 150 users and 300 devices. The mid-market BE6000M supports 4 unified communications application options activated on a single virtualized Cisco UCS C220 M4 server platform and supports as many as 1000 users, 1200 devices, and 100 contact center agents. The high-end BE6000S Supports eight UC software application options activated on a virtualized C220 M4 server and has the capacity for as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional information about Progent's support for Unified Communications Manager, visit Unified Communications Manager (CUCM or Unified CM) and CallManager planning, integration, migration and technical support.

Cisco IP Phones: IP Voice and IP Video Phones
A collaboration endpoint is an end-user device, either a physical phone set or a soft phone program on a desktop or mobile computer. In the IP environment, every VoIP phone is Ethernet connected. VoIP phones offer all of the features that an analog phone has, but IP phones often have additional features including the ability to access websites or run business software.

Cisco Voice over IP Phones ConsultantsUnlike conventional Private Branch Exchange systems, in a Cisco IP communications environment you can implement virtually instantaneous moves, additions, and changes. You simply take the IP handset to your new location, attach it to the Ethernet connection, and the phone announces itself with Cisco Unified Communications Manager. All client privileges and configurations are automatically replicated, eliminating the expense and hassle of dispatching technicians to rewire connections. Another helpful feature is extension mobility, which enables you to log into any Cisco VoIP device and get your own phone number and privileges.

Cisco provides a broad selection of collaboration hardware endpoints. Cisco's low-cost SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices that feature high-quality voice, compatibility with hosted Internet Protocol phone systems or an IP private branch exchange (PBX), simple installation and secure online provisioning, unobtrusive software updates, and web-based configuration. The value-priced SPA301 is a single-line VoIP phone with no screen or speakerphone, a base dialer that has a single Ethernet connector, and a corded handset with no a keypad. The SPA302D, intended exclusively for use with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line wireless DECT handset that offers 10-lines, a 176 x 220 pixel color display, and a keypad with speakerphone capability. Cisco's SPA303 is an economical 3-line SIP-based phone with two switched ports, a 128x64 mono graphical display and a speaker.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 family IP phones are affordable devices that support SIP and SPCP call control protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet, and voice conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G supports 12 lines and features 12 programmable keys. The SPA512G IP Phone supports four lines, no soft buttons and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and features five programmable keys.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for infrequent-use environments such as lobbies, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome non-backlit display, an integrated Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line device with no display and requires a hook switch for call transfer and joining a conference.

The 7800 family of value-priced IP phones are VoIP endpoints with backlit mono screens, four soft keys, 11 dedicated keys, an Ethernet switch with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series IP Phones support only the SIP signaling protocol. All models in the 7800 family feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the higher end 7800 units, reduces off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for common locations as well as for workers with occasional-to-light voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only unit in the 7800 line to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrative staff, call center agents, and supervisors who have heavy voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color display, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable buttons.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a line of SIP-only IP phones that features desktop units, a conference IP phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. The Cisco IP Phone 8811 includes a mono screen and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting SupportCisco's wireless VoIP phones are hardened Wi-Fi devices intended for workers who are on the move within campus, hospitality, retail or other venues where IT management wants portable phones that offer more control, data security and durability than is possible with the BYOD style of mobile communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide mobile onsite workers the advantages of voice over wireless LAN communications in workplaces with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone features a 2.4 inch color display, a rugged case designed for shock resistance and IP67 for particulate and splash resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth radio to support wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous work sites. The 8821-EX also features a case fabricated out of yellow plastics, which makes the device easy to locate the event of an emergency. Learn about Progent's Cisco Wireless IP Phone integration consulting.

Cisco 9900 Series VoIP Phones Consulting FirmCisco's legacy 9900 line of high-performance IP phones combine high-definition voice with hi-res color video to provide a rich multimedia experience for managers and executives. The two IP phones in this line incorporate a Standard Definition 640x480 pixel color screen, a Bluetooth 2.0 transceiver to work with a broad selection of headsets, and an integrated 10/100/1000 Ethernet port. The Cisco EnergyWise feature is offered as an option and can cut off-work energy use by as much as 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi radio for connecting to wireless environments, and four customizable touchscreen keys to access Cisco UC features. The 9971 VoIP phone allows up to 3 Cisco IP Expansion Modules for adding scalability to programmable line and function keys.

Cisco Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, video, and other converged applications are physically independent from the call-processing and voice-processing infrastructure, and they may be at any location within the network. A cohesive network infrastructure provides a versatile platform for powerful business applications and provides a firm foundation for future convergence-based software. Cisco cooperates with third-party IT industry vendors to provide a broad selection of IP phone and video applications and devices. Cisco also enables the ability to develop and manage specialized in-house programs.

Collaborative applications offered by Cisco and supported by Progent's consultants include:

Jabber is a unified communications client application that supports presence, instant messaging, voice, high-definition video, voicemail, desktop sharing, and online conferencing features for PCs, Apple Macs, iPads and Android tablets as well as iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with major improvements to video features and desktop screen sharing, and extending the collaboration experience to more platforms and devices. Cisco Jabber operates in conjunction with Cisco Unified Communications Manager for call control, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and Cisco WebEx Meeting for online meetings.

Because Jabber is built around popular industry protocols, it can communicate with a wide range of non-Cisco products. As an example, XMPP allows Jabber users to trade instant messaging and presence data with various XMPP clients including as Adium, IBM Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office programs such as Microsoft Outlook and Microsoft SharePoint. This cross-platform compatibility optimizes output by delivering a consistent end-user experience and fully enabling the bring-your-own-device model of computing. Progent can provide the assistance of Microsoft-certified Exchange consultants and SharePoint programmers who can show you how to use Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with iPhone integration and management and Android smartphone integration and management to help your organization to increase the business value of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online meetings for users with a browser or almost any desktop or handheld computer. Cisco WebEx is delivered as SaaS through Cisco's WebEx Cloud. This makes it simple to deploy and scale, streamlines administration, avoids high up-front expenditures, features maximum uptime and world-class security, and delivers excellent throughput. Important features include support for sharing specific content or your entire screen display with online attendees in real time, the capability to embed multimedia into presentations including PowerPoint and Flash animations, network-based recording plus editing and playback for future reference and training, single sign-on and integration with Cisco collaboration applications such as Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with tight policy control.

WebEx Meeting Web Conferencing Consulting Services

WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered desktops and permits mobile users to launch, calendarize, and attend meetings on Android devices, iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate web conferences instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of IM solutions.

Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For medium-size organizations and larger enterprises who want to create a local or hybrid local/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence platforms that deliver high-definition teleconferencing for participants with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable video conferencing bridge that runs in conjunction with Cisco Unified Communications Manager to deliver multiparty telepresence to unified communications deployments and can expand conferences to support cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of the way teleconferencing bandwidth and features should be rationed for every individual participant, allowing administrators to specify the precise service level and user experience needed for every user. Cisco TelePresence Content Server records video and presentations for live distribution as well as video on demand viewing.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an integrated extension of Cisco Unified CM, is a converged voice messaging platform that accelerates teamwork by providing a variety of options for accessing calls and messages within a framework that is simple to implement and administer. Cisco Unity Connection allows you to read and manage voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced voice-recognition features for hands and eyes free operation and extensive Automated Attendant features that include intelligent routing for inbound calls and easily customizable call-screening and message-alert settings. The Cisco Unity Connection platform runs as a virtual machine that can be hosted on a BE6000 server or a Cisco SRE 910 router blade and can accommodate as many as 20,000 voice mailboxes on each server.

Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, IVR, and greeting services for small to mid-size businesses and corporate branch offices with as many as 500 workers. Cisco Unity Express permits users to access and manage voicemail using a Cisco IP Phone display, your web browser, or an email client. ISR Routers for which Cisco Unity Express is available as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent offers comprehensive deployment and troubleshooting services for all ISR routers.

Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with Cisco Unified Communications Manager and agent desktop apps such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the appropriate sales or support person. UCCE features intelligent call routing, computer telephony integration, multiple channel customer contact management, call queuing, interactive voice response and advanced enterprise-wide reporting to simplify the deployment and administration of a large-scale contact center. Cisco products incorporated in UCCE's customer interaction management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) offers a packaged solution for creating a customer interaction management center for branch or midmarket systems that support as many as 400 agents. Several packages are offered, as well as a selection of optional advanced features. Cisco Unified CCX integrates closely with CUCM and provides intelligent call distribution, contact management, integrated reporting, IVR, and management of voice, email, web chat, and social media requests. Unified CCX comes with Finesse, a browser-based desktop agent that requires no client software setup. Optional enhancements include conditional routing, projected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be reached from one phone number that rings at the same time on their desktop IP Phone and their smartphone. Users can switch live conversations between their desktop VoIP phone and their cell phone without disruption. Unanswered calls can be transferred to a Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls are extended to alternate endpoints.

Cisco Prime Collaboration
Cisco Prime Collaboration provides an automated platform for initial installs and for follow-on moves, additions, changes, and deletions. An intuitive interface delivers a single view of a user and the user's services. Prime Collaboration Provisioning substantially accelerates site rollouts and minimizes the effort required for future updates. Prime Collaboration in addition provides management analytics that show application adoption and usage trends, allowing administrators to make more efficient use of resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco Unified Communications deployments to communicate with other networks and with users operating beyond the firewall. Cisco's portfolio of gateways deliver UC support for all types of gateway and session-border-control deployments.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables organizations to allow employees, suppliers, customers, or business partners who are working on various outside network environments, workgroup applications, or endpoint devices to access to Cisco Unified Communication functions. Cisco's Expressway collaboration gateway works in conjunction with an enterprise Cisco Communications Manager system or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco HCS to make collaboration more universal. Key features of Expressway are are:

  • Mobile and Remote Access: Off-site workers who have any Jabber-supported client or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) as well as TLS security and are able to connect to all their Jabber applications (video, business-quality voice, data IM, and presence) without requiring the extra step of a VPN. Also, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN tunnel, delivering a user experience at home that is identical to the corporate office.
  • Jabber Guest Support: Cisco Expressway is required for supporting Jabber Guest, which makes it possible for “guests” to communicate with your organization simply and securely using streamlined browser and mobile multimedia calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, scalable conferencing experience that seamlessly combines high-quality voice, HD video, and data sharing to anyone, anywhere, on any device.
  • Interoperability: If your company currently has non-Cisco video products, Cisco Expressway can help you to move efficiently to Cisco products when you choose. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Gateway standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding to H.264/AVC.
Cisco Unified Border Element
The Cisco Unified Border Element is a collaboration edge session border controller that interconnects unified communications systems to the PSTN. Beyond providing session border control, Cisco Unified Border Element provides easy and affordable collaboration outside the corporate firewall. Sample unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-based audio conferencing
  • Voice/Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-led security evaluation of voice calls
  • B2B telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be run on a broad range of Cisco's enterprise routers, which include Cisco's ASR 1000 Series, the ISR 4000 family, the ISR G2 Series, and high-end models of the 800 Series fixed-configuration routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 Series is an all-in-one VoIP communications system for small organizations. UC500 packages provide voice, data, voicemail, automated attendant, video, security, and wireless functionality, work with older generation Cisco VoIP phones, and support public switched telephone network (PSTN) connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP gateway was the centerpiece of a comprehensive unified communications solution

All UC500 series bundles include a compact switch appliance with 8 Power-over-Ethernet ports and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN. Integrated WiFi is an option. User capacity can be increased by attaching Cisco Catalyst Express companion switches. Each UC500 offering also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system supports 24 to 32 users and has 8 FXO interfaces. The Cisco UC560 package allows 48 VoIP clients and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can help you to support your legacy UC500 VoIP gateway or design and carry out an efficient upgrade to a current VoIP system such as Cisco's Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or on-premises access to a certified CCIE Collaboration expert to assist your business to design, install, administer and troubleshoot converged communications environments supported by Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco-certified engineers have in-depth experience integrating Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing products, communication gateways, utilities built into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies like Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can also assist you to create SIP infrastructure solutions that incorporate SIP-based VoIP phones and video endpoints, SIP trunks, and SIP management tools with Cisco Unified Communications Manager.

Progent's custom application programmers can build specialized unified communications applications that will help your company to integrate the capabilities of Cisco Unified Communications Manager into your business processes for increased productivity. Progent can evaluate your existing network and Internet connectivity architecture to make sure your environment is optimized to support high-quality VoIP and HD video, assist you to select and integrate Cisco products appropriate for your present situation and future growth goals, and integrate your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified data security and compliance consultants can assist you to develop, carry out, and test a comprehensive security plan for your converged communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability technologies such as Cisco Unified SRST to provide cost-effective call control redundancy in remote-branch and telecommuter environments, and Progent's disaster recovery and business continuity preparedness experts can help you develop a viable DR/BC plan to ensure the availability of your vital unified communications system.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified Communications Manager 8.6 lower than 8.6 and all versions of its predecessor CallManager have reached end-of-life. Therefore Cisco will cease to enhance, repair, or test the product software. Security patches for this business-critical application will end, which in some circumstances could cause regulatory compliance or legal liability problems.

Progent continues to offer premiere consulting and troubleshooting support for end-of-life editions of Cisco Unified Communications Manager and CallManager, but if your company is still using an out-of-dated edition of this critical application you should begin now to plan your migration. Progent's collaboration consultants can assist you to migrate smoothly to the current edition of Unified CM and can routinely save customers as much as 50% off consulting fees versus competing computer service firms thanks to Progent's documented procedures and experience in this area. By following best practices, Progent can ensure that your organization sees a fast return on your IT investment by showing you how to take full advantage of the enhanced feature set, reduced management and support expense, more productive collaboration capabilities, and stronger security offered by the newest edition of Unified CM.

Progent's upgrade consulting services include return-on-investment analysis, project management, pilot testing and validation, Cloud integration, setting up endpoint devices from Cisco and third-party vendors, mobile integration, security and compliance consulting, streamlined management, business continuity planning, network architecture design, training, and ongoing consulting services and troubleshooting. Progent also has put together fixed-priced upgrade packages to make sure your costs are predictable and under control.

For more details about Progent's engineering help for Cisco technology, select a subject:

In order to get in touch with Progent about technical expertise for Cisco products, call 1-800-993-9400 or see Contact Progent.

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