Exchanging live voice and video over IP has progressed from simply being being a smart technique to reduce phone bills to a strategic tool for collaboration and worker productivity. Unified IP communications, once limited to combining Internet-based voice and faxes on the same system to replace expensive PBX equipment, now encompasses voice and video, mobility, instant messaging, real-time presence, services, and more all in a centralized environment that is easy to manage, scalable, protected, resilient, economical, and intuitive.
Cisco is the market leader in providing solutions for supporting the new model of unified communications (UC). Cisco's unified communications solution adds to the productivity of information networks by slashing operational expenses; integrating multiple collaboration functions with popular software programs to increase worker output; supporting collaboration among workers, partners, and suppliers to save time and enhance business results; and simplifying the support of your converged voice and data infrastructure.
Cisco's UC solutions address these main product categories:,
Progent can provide the online or onsite consulting services of a certified CCIE expert to assist organizations of all sizes to plan, deploy, administer, upgrade, optimize, relocate, and repair Cisco UC products so that you realize the greatest competitive value of your UC investment. Progent can deliver expert consulting for every element of Cisco's UC solutions such as call processing and control software, IP phones and softphones, and immersive telepresence software. Progent also offers consulting and support for Cisco's rich media-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.
- Call Control Platforms for controlling calls and sessions
- Collaboration Phones and Softphones to enhance end-user engagement
- UC Applications for simplified access to presence, IM, voice and video, phone messages, white boarding, and conferencing
- IP Gateways for connecting to outside networks and teleworkers
Call Control Agents - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the centerpiece of the Cisco IP telephony portfolio infrastructure and provides the versatility to deploy a central call-processing design, a decentralized design, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet network devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media programs across the network. Cisco Unified Communications Manager enables additional voice, video, and data services such as unified messaging, multimedia conferencing, and collaborative client communication networks.
The most recent version of Cisco Unified CM, previously known as CallManager, offers a variety of enhancements that expedite your return on investment by lowering management and support expenses, increasing worker productivity, facilitating collaboration, supporting the bring-your-own-device (BYOD) model of computing, strengthening data protection, and making efficient utilization of IT infrastructure. Top new features include automatic dial-plan replication and batch provisioning, simplified certificate management, extended support for single sign-on for managers and end users, hardware-independent call recording, on-the-road access without the need for VPN, a revamped self-provisioning interface that makes it easy for users to specify their preferences for all of their endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.
When you implement a centralized Cisco Unified Communications Manager cluster to control voice processing for customers at distributed locations, administrators can help achieve non-stop call service using Cisco SRST, a Cisco IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco SRST in the Cisco router offers basic Cisco UC Manager functions until the connection is restored. For information about Progent's consulting services for Cisco routers, refer to consulting services for Cisco routers.
For small businesses, branch offices, and retail deployments that do not require the full feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously known as CallManager Express provides an economical solution that meets the requirements of locations with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco ISR router, smaller offices can quickly set up a converged voice/data environment.
Cisco's Business Edition 6000 is a family of complete solutions that offer essential collaboration features including routing, gateway, high definition voice/video, messaging, instant messaging and real-time presence, voice and video conferencing, and paging services, allowing any user to connect on any device from anywhere. All Business Edition 6000 systems are delivered preconfigured with a virtualization hypervisor and UC applications, making implementation quick and simple and cutting cost of ownership for companies with from 25 to 1000 workers. All BE6000 solutions come packaged preconfigured with virtualization and Unified Communications applications. Organizations can simply enable collaboration applications as their requirements evolve.
The small-scale Business Edition 6000S supports five preselected UC applications installed on a single integrated 2921V ISR router/gateway/virtualized E1600 M2 server platform and can handle up to 150 users and 300 endpoint devices. The mid-market BE6000M supports 4 UC software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S includes 8 collaboration software application options activated on a single virtualized Cisco UCS C220 M4 server platform and has the capacity for up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.
For more information about Progent's expertise with Unified Communications Manager, visit Unified Communications Manager (Unified CM) and CallManager design, configuration, migration and technical support.
Cisco IP Phones: VoIP and IP Media Endpoints
A collaboration endpoint is a user instrument, either a physical handset or a soft phone application on a desktop or mobile computer. In the Internet Protocol environment, each VoIP handset or soft phone is Ethernet connected. Voice over IP phones offer all of the capabilities that an ordinary telephone provides, but VoIP phones often have extra features including being able to access websites or host collaboration software.
Unlike ordinary PBX systems, in a Cisco IP phone network you can perform virtually instant moves, adds, and changes. You merely take the IP phone to its new location, plug it into the Ethernet jack, and the device announces itself with Cisco Unified Communications Manager. All user rights and settings are programmatically replicated, eliminating the expense and hassle of sending support personnel to wiring closets. Another helpful feature is location independence, which enables you to sign into any Cisco VoIP phone and get your personal phone extension and privileges.
Cisco offers a wide selection of collaboration handsets. Cisco's entry-level Small Business SPA 300 family are basic IP and DECT devices offering high-quality audio, support for hosted IP telephony environments or an IP private branch exchange, simple installation and highly secure remote installation, zero-downtime software upgrades, and browser-based set up. The value-priced SPA301 is a one-line VoIP phone with no screen or speakerphone function, a base dialer with one Ethernet connector, and a corded handset without keys. The SPA302D, designed exclusively for use with Cisco's SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line wireless Digital Enhanced Cordless Telecommunications handset that supports 10-lines, a 176 x 220 pixel color screen, and a keypad with a speakerphone. The SPA303 is an affordable 3-line SIP-based phone with dual switched ports, a 128x64 mono display and a speakerphone.
Cisco's SPA500 family IP phones are low-cost devices with support for both SIP and SPCP signaling protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight programmable buttons but no hi-res screen. The SPA502G VoIP phone supports a single line and has no soft buttons. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and features 12 soft buttons. The SPA512G has four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G supports four lines, has programmable keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and includes five soft buttons.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for infrequent-use environments such as lobbies, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no screen and requires a hook switch for call transfer and conferencing.
Cisco's 7800 family of budget-priced IP phones are VoIP desktop endpoints with backlit monochrome displays, four soft keys, 11 dedicated keys, an integral Ethernet switch with Power over Ethernet, and a speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in the 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, reduces after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for shared locations and for workers with infrequent voice communications requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an extra-cost wideband handset. Cisco's IP Phone 7821 is a two-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only device in the 7800 series to support Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, contact center personnel, and managers who have heavy voice communications needs.
Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 pixel color display, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable keys.
Cisco's IP Phone 8800 Series is a line of SIP-only IP phones that features desktop devices, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated buttons. The Cisco IP Phone 8811 includes a backlit monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 has a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless VoIP phones are hardened wireless devices designed for workers who are on the move within campus, hospitality, health-care or other environments where management wants user endpoints that offer more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile on-premises workers the benefits of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi. The 8821 Wireless IP Phone features a hi-res color screen, a rugged case designed to withstand dropping and compliant with IP67 for dust and moisture resistance, long-life batteries, a built-in full-duplex speakerphone, and an integrated Bluetooth transceiver to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for hazardous work sites. The 8821-EX also has a shell fabricated of industry-standard yellow plastics, which makes the device easy to locate in an emergency. Find out about Progent's Wireless VoIP Phone integration consulting.
Cisco's legacy 9900 line of advanced VoIP phones combine high-definition voice with high-resolution color screens to provide a productive collaborative experience for knowledge professionals and executives. The two IP phones in the 9900 line feature a Standard Definition VGA color screen, a Bluetooth 2.0 radio to work with a wide selection of headsets, and an integrated 1 GE Ethernet switch. Cisco's EnergyWise power-save feature is optional and can lower off-work power use by as much as 90 percent. The IP Phone 9951 features a 5-inch display and allows up to 2 Cisco IP Color Key Expansion Modules for adding programmable line and function keys. The IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi transceiver for connecting to Voice-over-WLAN environments, and 4 customizable touchscreen keys to invoke Cisco Unified Communications features. The 9971 supports up to 3 Cisco IP Expansion Modules for adding customizable line and feature keys.
Cisco Unified Communications Applications
Under Cisco's Unified Communications architecture, IP phone, video, and other UC applications are physically isolated from the call-processing and voice-processing mechanism, and they may reside anywhere within the system. A cohesive connectivity framework offers an open platform for powerful business applications and provides a firm foundation for downstream convergence-based applications. Cisco cooperates with leading technology vendors to offer a broad selection of IP phone and IP video applications and devices. Cisco also supports the capability to develop and manage customized in-house applications.
UC application software offered by Cisco and supported by Progent's consultants include:
Jabber is a unified communications client application that provides presence, IM, voice, high-definition video, voice messaging, desktop sharing, and real-time conferencing features for PCs, Apple Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and Cisco WebEx Connect, with major improvements in the areas of video features and desktop screen sharing, and expanding the team experience to more platforms and devices. Cisco Jabber operates with Cisco Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voice messaging and programmable attendant, and WebEX Meeting for conferencing.
Since Jabber utilizes key communication standards, it can interoperate with a wide selection of third-party platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Cisco Jabber users to exchange instant messaging and presence data with a variety of XMPP clients including as Adium for Mac, Sametime, and Microsoft Lync and Office Communications Server. Cisco Jabber features are available from Microsoft Office applications including Microsoft Outlook and SharePoint. This extensive platform compatibility optimizes output by providing a common user environment and fully enabling the BYOD paradigm of computing. Progent offers the services of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint experts who can show you how to integrate Jabber with Microsoft's popular collaboration platforms. Progent also can provide help with iPhone and iPad integration and Android smartphone integration to assist you to increase the business value of your BYOD environment.
Cisco WebEx Meeting Center
WebEX Meeting Center provides web and video meetings for users with a browser or virtually any desktop or handheld device. Cisco WebEx Meeting Center is delivered as SaaS through Cisco's WebEx Cloud. This makes it easy to roll out and expand, streamlines administration, avoids heavy up-front expenditures, features maximum uptime and world-class security, and provides consistently high throughput. Key features include the ability to share specific content or your whole screen with remote participants in real time, the capability to incorporate multimedia into presentations including Microsoft PowerPoint and Flash animations, recording plus playback for future reference and training, single sign-on (SSO) and support for other Cisco collaboration products such as Jabber and Cisco TelePresence, plus stringent data privacy and encrypted access with strict policy control.
Cisco WebEx Meeting Center works with Windows, Mac, and Linux PCs and allows mobile workers to start, schedule, and participate in meetings on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. You can also initiate web conferences with a few clicks from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.
Cisco TelePresence Portfolio for In-house Teleconferencing Infrastructure
For midsize businesses and enterprises who want to create an on-premises or hybrid on-premises/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence software and equipment that deliver high-quality and standards-based teleconferencing for users with virtually any IP endpoint at any location. Cisco TelePresence Server is an expandable teleconferencing bridge that runs in conjunction with Cisco Unified Communications Manager to provide multiparty telepresence to unified communications environments and can extend meetings to incorporate cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of how video conferencing resources should be allocated for every individual attendee, allowing managers to specify the exact service level and user experience needed for each user. Cisco TelePresence Content Server records video and presentations for live streaming and video on demand viewing.
Cisco's Unity Connection Platform and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voice messaging platform that accelerates teamwork by providing a variety of options for accessing calls and messages within a framework that is easy to deploy and manage. Unity Connection allows you to access and manage voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Connection also provides sophisticated voice-recognition capabilities for hands-free operation and extensive Automated Attendant capabilities such as intelligent routing for incoming calls and custom call-filtering and message-notification settings. The Cisco Unity Connection system operates as a VM that can be hosted on a BE6000 server or a Cisco SRE 910 router blade and can support as many as 20,000 voice mailboxes per server.
Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and enterprise satellite locations with as many as 500 workers. Cisco Unity Express permits you to manage voicemail via a Cisco IP Phone screen, a browser, or your email system. Integrated Services Routers for which Unity Express is offered as a network module include Cisco's 1861, 2900, and 3900 families. Progent can provide certified consulting and troubleshooting services for all Integrated Services Routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with Cisco CUCM and agent desktop applications such as Cisco Finesse to provide automatic call distribution capabilities that allow an organization to connect customers with the proper salesperson or service representative. Unified CCE features intelligent call distribution, computer telephony integration, multiple channel contact management, call queuing, interactive voice response and consolidated enterprise-wide reporting to simplify the creation and administration of a large-scale customer contact center. Cisco platforms incorporated in UCCE's client contact management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.
Unified Contact Center Express (Unified CCX or CCX) provides an out-of-the-box solution for building a customer interaction management center for mid-scale deployments that handle up to 400 agents. Several packages are offered, plus a selection of optional advanced features. Unified CCX works with CUCM and offers smart call routing, contact management, integrated reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Unified CCX includes Cisco Finesse, a browser-based customizable desktop agent that needs no client software setup. Optional enhancements include conditional routing, estimated-wait-time announcements, and productivity optimization with workforce and quality management.
Cisco Mobile Connect and Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), allows users to be called from a single number that rings at the same time on their Cisco IP Phone and their cell phone. Users can switch active calls between their Cisco VoIP phone and their mobile phone without disruption. Unanswered calls can be redirected to a Unity or Cisco Unity Connection account. Users can create personal access lists that determine which calls are extended to different endpoints.
Prime Collaboration provides an automated platform for initial deployments as well as for follow-on moves, additions, changes, and deletions. A user-friendly console provides a unified view of a user and the subscriber's services. Cisco Prime Collaboration substantially accelerates company-wide rollouts and reduces the effort needed to implement ongoing changes. Prime Collaboration in addition provides advanced analytics including technology adoption and consumption rates, allowing organizations to optimize resources and further reduce TCO.
Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco converged communications networks to connect with other networks and with clients working beyond the corporate firewall. Cisco's line of gateways provide UC services for a wide variety of gateway and session-border-control applications.
Communications gateways offered by Cisco and supported by Progent's certified consultants include:
Cisco Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that enables companies to allow team members, vendors, consumers, or partners who are working on different networks, workgroup platforms, or endpoint devices to access to Cisco Unified Communication features. Cisco's Expressway works in conjunction with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000, or can be run via the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more pervasive. Important capabilities of Cisco Expressway include:
Cisco Unified Border Element
- Mobile and Off-site Access: Off-site users with any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) and of Transport Layer Security (TLS) and are able to access all their collaboration workloads (video, high-quality voice, content IM, and presence) without the inconvenience starting a VPN connection. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home that is identical to the office.
- Cisco Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which makes it possible for “guests” to communicate with your organization easily and safely using streamlined browser and mobile video phone calls.
- Cisco Cloud Access: Cisco Expressway can act as a gateway that creates a path between on-premises Cisco or third-party systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, extensible teleconferencing experience that transparently integrates voice, video, and content sharing to anyone, anywhere, using any device.
- Interoperability: In case your organization currently has non-Cisco video products, Expressway can help you to move easily to a Cisco solution when you choose. Cisco Expressway provides video interoperability with standards-based H.323, H.264 SVC, or Session Initiation Protocol environments. Internetworking standards supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/MPEG-4 AVC.
Cisco Unified Border Element is an enterprise-class session border gateway that connects converged business communications networks to the IP public switched telephone network. Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers simple and affordable collaboration outside the firewall. Sample collaboration functions supported by CUBE include:
CUBE software can be licensed on Cisco IOS software and can be enabled on many of Cisco's enterprise routers, including ASR 1000, the Cisco ISR 4000 line, the ISR G2 Series, and several versions of Cisco's 800 Series fixed routers. The virtualized CUBE, called vCUBE, runs as a software load in an ESXi virtual container.
- Cisco WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
- Voice/Video recording
- SIP-based Call-center and interactive-voice-response solutions
- Policy-led evaluation of phone calls
- Business-to-business telepresence over SIP
How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent offers remote or onsite access to a certified CCIE Collaboration specialist to help you to design, install, administer and repair converged communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-based, or hybrid deployment. Progent's Cisco engineers have in-depth backgrounds supporting Unified Communications Manager and CallManager, IP voice and video phones and other endpoints, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's immersive telepresence technologies, communication gateways, tools built into Cisco Catalyst switches and routers. Progent can also offer expertise with technologies such as Cisco Survivable Remote Site Telephony, CUBE, H.323 gateways, Call Admission Control, VoIP trunks, various signaling protocols, and AVVID. Progent's SIP integration consultants can also help you to create SIP connectivity solutions that include SIP VoIP phones and video endpoints, SIP trunks, SIP conferencing and SIP management tools with Cisco Unified Communications Manager.
Progent's custom application developers can create specialized unified communications applications that will enable your business to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business processes for increased productivity. Progent can analyze your existing network and Internet connectivity infrastructure to determine whether your environment is optimized to support high-quality VoIP and HD video, assist you to select and deploy Cisco hardware and software that make sense for your current needs and future growth strategy, and interface your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP and ISSAP certified network security and compliance consultants can show you how to create, carry out, and test an enterprise-wide security and compliance strategy for your converged communications solution. In addition, Progent can assist your organization to configure Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony (SRST) to provide affordable call control backup in remote-branch and telecommuter environments, and Progent's disaster recovery planning experts can help you create a sensible disaster recovery strategy to ensure the availability of your business-critical unified communications environment.
Cisco Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified CM before 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco will cease to develop, repair, or test this older software. Security updates for this business-critical application will end, which in certain circumstances could cause regulatory compliance or potential liability problems.
Progent continues to offer expert support for end-of-life releases of Cisco Unified CM and CallManager, but if you are now using a legacy release of this pivotal application you should begin now to prepare for your migration. Progent's Cisco-certified consulting professionals can help you to migrate efficiently to the latest version of Cisco Unified CM and can often save customers up to 50% off consulting fees versus competing IT service firms thanks to Progent's documented process and hands-on experience in this area. By following leading practices, Progent can ensure that your company realizes a fast payback on your IT investment by helping you take full advantage of the new and improved feature set, lower management and maintenance expense, more productive collaboration capabilities, and stronger security provided by the current release of Cisco Unified Communications Manager.
Progent's migration consulting services include ROI analysis, project management or co-management, system testing, Cloud integration, setting up collaboration endpoints from Cisco and other suppliers, smartphone and tablet integration, security and compliance services, management automation, disaster recovery/business continuity planning, network infrastructure design, training for IT staff and end users, and ongoing consulting and troubleshooting. Progent also offers fixed-priced migration service bundles to make sure your costs are predictable and affordable.
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