Cisco Voice over IP SupportSending real-time voice and video over IP has progressed from simply being being a shrewd technique to reduce phone carrier bills to a required technology for competitive advantage. Converged communications, once restricted to managing Internet-based voice and faxes on the same system to take the place of traditional PBX equipment, now incorporates voice and video, mobility, messaging, presence, services, and more all within a single ecosystem that is manageable, extensible, protected, fault-tolerant, cost-effective, and intuitive.

Cisco is the global leader in providing solutions required to support the current model of unified communications (UC). Cisco's UC architecture adds to the efficiency of IT systems by cutting operating expenses; combining rich media functions with familiar software applications to increase worker output; supporting teamwork among workers, partners, and suppliers to save time and improve business outcomes; and streamlining the administration of your converged voice and data environment.

Cisco's Unified Communications solutions address these main product categories:,

  • Call Control Agents for managing calls and sessions
  • VoIP and Video Phones and Softphones to optimize end-user engagement
  • Unified Communications Software Applications for integrated access to real-time, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
  • IP Gateways for accessing public networks and remote users
Progent can provide the online or on-premises consulting services of a certified CCIE expert to help businesses of all sizes to plan, deploy, manage, upgrade, optimize, move, and troubleshoot Cisco unified communications products so you can realize the greatest competitive advantage of your communications system. Progent can deliver advanced support for every element of Cisco's UC solutions including call processing and control software, VoIP and softphones, and teleconferencing platforms. Progent also provides expertise for Cisco's rich media-optimized network infrastructure products such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and voice gateways.

Call and Session Control Agents - Unified Communications Manager/CallManager
Cisco Collaborative Communications ConsultingThe call-processing agent is the heart of Cisco's IP telephony system and provides the flexibility to implement a central call-processing model, a decentralized model, or a combination of the two. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) extends corporate phone capabilities to packet network devices such as IP handsets, media processing devices, VoIP gateways, and mixed media applications throughout the network. Unified Communications Manager supports extra voice, video, and data services including unified messaging, multimedia conferencing, and collaborative client interaction networks.

The latest release of Cisco Unified Communications Manager, formerly branded CallManager, includes a variety of enhancements that accelerate your return on investment by cutting administrative and maintenance costs, improving user productivity, enhancing collaboration, supporting the bring-your-own-device style of working, fortifying data protection, and allowing efficient utilization of network infrastructure. Headline innovations include automatic dial-plan replication and batch provisioning, streamlined certificate management, expanded support for standards-based single sign-on for managers and users, hardware-agnostic call recording, mobile access without the need for VPN, a revamped self-care utility that makes it easy for users to manage their options for all of their endpoint devices, and support for Transport Layer Security for mobile users.

When you deploy a centralized Unified Communications Manager cluster to control call processing for users at distributed sites, IT managers can help ensure non-stop phone availability using Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for routers. If a Wide Area Network connection breaks, Cisco Survivable Remote Site Telephony in the Cisco router provides core Cisco UC Manager capabilities until the link is restored. For a description of Progent's consulting support services for Cisco ISR routers, refer to consulting support for Cisco ISR routers.

For small businesses, branch offices, and retail deployments that do not need the full functionality offered by Unified CM, Unified Communications Manager Express, formerly named CallManager Express provides a budget-friendly PBX alternative that handles the needs of sites with up to 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can rapidly implement a unified voice and data environment.

The Cisco BE6000 is a line of complete platforms that offer fundamental unified communications features such as routing, gateway, high definition voice and video, messaging, chat and real-time presence, teleconferencing, and paging support, enabling any end user to collaborate on any device from anywhere. All Business Edition 6000 versions come preconfigured with a virtualization hypervisor and collaboration applications software, making deployment fast and easy and reducing cost of ownership for companies with from 25 to 1000 employees. All systems come preinstalled with a virtualization hypervisor and collaboration applications software. Organizations can simply activate Unified Communications software applications whenever their requirements grow.

The entry-level BE6000S includes five standard collaboration applications preloaded on one integrated 2921V router/IP gateway/virtualized E1600 M2 blade server platform and can handle up to 150 users and 300 endpoint devices. The medium-scale BE6000M includes 4 collaboration application options enabled on a virtualized Cisco UCS C220 M4 server platform and can handle a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 unified communications application options activated on a single virtualized Cisco C220 M4 server and has the capacity for as many as 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, see Unified Communications Manager and Cisco CallManager planning, integration, upgrades and technical support.

Cisco IP Phones: VoIP and IP Video Phones
A collaboration endpoint is an end-user device, either a hardware handset or a soft phone program on a PC or mobile computer. In the Internet Protocol world, each IP phone has an Ethernet connection. VoIP phones have all of the features that a conventional phone has, but IP phones often offer extra functions such as the ability to access websites or host business software.

Cisco IP Phones ConsultantsIn contrast to traditional PBX technology, in a Cisco IP telephony network you can perform almost instantaneous relocations, adds, and changes. You merely take the VoIP phone to its new spot, attach it to the Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All user privileges and settings are automatically replicated, eliminating the expense and delay of dispatching technicians to wiring closets. Another helpful capability is location independence, which enables you to log into any Cisco IP phone and receive your personal phone number and privileges.

Cisco offers a broad selection of Unified CM hardware endpoints. The low-cost Small Business SPA 300 Series are no-frills IP and DECT screenless or monochrome phones offering wide-band voice, support for hosted Internet Protocol phone systems or an IP PBX, easy installation and highly secure remote provisioning, zero-downtime software updates, and web-based set up. The value-priced SPA301 is a single-line VoIP phone with no screen or speakerphone, a base dialer with one Ethernet port, and a corded handset with no a keypad. The SPA302D, intended solely for use with Cisco's SPA232D DECT Analog Telephone Adapter, is a multiple-line cordless DECT IP phone that offers 10-lines, a TFT 176 x 220 pixel color screen, and a keypad with speakerphone capability. The SPA303 is an economical three-line IP phone with dual switched ports, a 128x64 monochrome graphical display and a speakerphone.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 Series IP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and conferencing support. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight programmable keys but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G has four lines and has four programmable keys. The SPA508G has eight lines and eight programmable keys. The SPA509G supports 12 lines and has 12 programmable buttons. The SPA512G IP Phone supports four lines, no programmable keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has soft buttons, and supports Gigabit Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and includes five soft buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints designed for infrequent-use environments such as lobbies, hallways, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 monochrome screen, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint with no display and uses a hook switch for transferring a call and conferencing.

Cisco's 7800 line of value-priced IP phones are VoIP desktop endpoints featuring backlit monochrome displays, four programmable buttons, 11 dedicated buttons, an integral Ethernet port with Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series IP Phones support only the SIP signaling protocol. All models in the 7800 line feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, offered on the higher end 7800 units, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line VoIP phone designed for common areas and for employees with occasional-to-light call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen and a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 screen. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only device in the 7800 series that provides 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line device targeted for administrative staff, contact center agents, and managers who have significant voice communications needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 color display, an integral Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both IP phones have a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable keys.

Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop units, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated keys. Cisco's IP Phone 8811 includes a mono screen and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color screen, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless VoIP Phone Integration and Troubleshooting ConsultantsCisco's wireless VoIP phones are hardened Wi-Fi devices designed for workers who are mobile within campus, warehouse, health-care or other environments where management wants user endpoints that offer more control, data security and durability than is possible with the BYOD style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite users the benefits of voice over wireless LAN technology in environments that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color display, a durable shell designed to withstand dropping and compliant with IP67 for particulate and moisture resistance, extended batteries, a speakerphone, and a Bluetooth 4.0 transceiver to support wireless headsets. The 8821-EX Wireless VoIP Phone adds protection against sparking for potentially combustible work sites. The 8821-EX also has a shell fabricated out of industry-standard yellow plastics, which makes it easier to find in an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration consultants.

Cisco 9900 Series VoIP Phones ConsultingCisco's discontinued 9900 Series of powerful IP phones combine high-definition voice with hi-res color displays to deliver a rich collaborative UC experience for knowledge professionals, managers, and executives. Both IP phones in the 9900 line feature an SD 640x480 pixel color screen, a Bluetooth transceiver to work with a broad choice of headsets, and an integrated 1 GE Ethernet switch. Cisco's EnergyWise feature is offered as an option and can reduce off-hour power draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Expansion Modules for expanding programmable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for deployment with Voice-over-WLAN networks, and 4 soft-label touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 IP Expansion Modules for adding scalability to customizable line and function keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications platform, IP voice, video, and other UC applications are physically independent from the call-processing and voice-processing mechanism, and they may reside anywhere within the network. A single connectivity framework offers an open environment for feature-rich applications and provides a solid basis for future convergence-based software. Cisco cooperates with leading IT industry partners to offer a wide range of IP phone and IP video applications and devices. Cisco also supports the ability to create and administer specialized internal applications.

Unified Communications application software offered by Cisco and supported by Progent include:

Jabber
Cisco Jabber is a converge media application that supports presence, instant messaging, business-quality voice, video, voice messaging, desktop sharing, and real-time conferencing capabilities for PCs, Macs, tablets plus smartphones. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with significant enhancements to HD video capabilities and desktop screen sharing, and extending the team environment to additional operating systems and endpoint hardware. Cisco Jabber operates with Cisco Unified CM for call and session management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Since Jabber is based on popular communication protocols, it can interoperate with a wide range of third-party platforms. As an example, Extensible Messaging and Presence Protocol enables Jabber users to trade IM and presence data with various XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber collaboration features can be accessed from Microsoft Office applications such as Outlook and Microsoft SharePoint. This extensive platform support optimizes productivity by delivering a consistent user experience and accommodating the BYOD model of networking. Progent can provide the assistance of certified Exchange consultants and SharePoint programmers who can assist you to integrate Jabber with Microsoft's popular collaboration products. Progent also offers expertise with iPhone integration and Android smartphone integration to help you to enhance the productivity of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center enables online meetings for participants using a web browser or almost any desktop or handheld computer. Cisco WebEx is delivered as SaaS through the Cisco WebEx Cloud. This makes it easy to deploy and expand, streamlines management, avoids high up-front investment, offers maximum uptime and enterprise-class security, and provides excellent performance. Key features include the ability to share specific content or an whole screen with online attendees in real time, the capability to embed rich media into presentations including PowerPoint and Flash animations, session and content recording plus playback for training and demonstrations, single sign-on (SSO) and integration with Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with tight policy management.

WebEx Meeting Web Conferencing Consulting and Support

WebEX Meeting Center works with Windows, Mac, and Linux desktops and allows mobile users to initiate, schedule, and attend meetings on Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. You can also initiate web meetings instantly from Microsoft Office, Outlook, Notes, and a variety of instant messaging solutions.

Cisco TelePresence Portfolio for In-house Video Conferencing Ecosystems
For midsize businesses and enterprises who want to create an in-house or hybrid on-premises/cloud solution for video conferencing, Cisco offers a selection of Cisco TelePresence products that enable high-definition video conferencing for participants with almost any endpoint device at any location. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified CM to provide multiparty telepresence to UC deployments and can expand meetings to incorporate cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines management of the way teleconferencing bandwidth and features are allocated for each participant, allowing administrators to define the precise service level and experience needed for every user. Cisco TelePresence Content Server collects video and presentations for live distribution and video on demand (VOD) playback.

Cisco's Unity Connection and Unity Express for Converged Voicemail and Automated Attendant
Cisco's Unity Connection, an integrated extension of Unified Communications Manager, is a unified voicemail solution that promotes teamwork by providing a variety of options for retrieving voice messages within a framework that is simple to implement and manage. Unity Connection lets you read and manage your voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Connection also provides advanced voice-recognition capabilities for hands and eyes free management and extensive Automated Attendant capabilities such as smart routing for incoming calls and custom call-screening and message-notification options. The Unity Connection platform operates as a VM that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade service module and can support up to 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and enterprise satellite locations with up to 500 voice mailboxes. Unity Express permits you to manage voicemail via a Cisco Unified IP Phone screen, your web browser, or an email client. Integrated Services Routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 2800, 2900, 3800, and 3900 families. Progent can provide certified consulting and troubleshooting services for ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with CUCM and agent desktop apps such as Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to connect customers with the appropriate salesperson or service representative. Unified CCE or UCCE offers intelligent call distribution, computer telephony integration, multichannel contact management, network call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco platforms incorporated in UCCE's client interaction management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.

Unified Contact Center Express (Unified CCX or CCX) provides a packaged bundle for building a customer contact center for mid-scale deployments that handle as many as 400 agents. Multiple packages are offered, plus a variety of optional advanced features. Cisco Unified Contact Center Express integrates closely with Cisco Unified Communications Manager and offers smart call routing, contact management, integrated reporting, IVR, and management of voice, email, web chat, and social media requests. Cisco Unified CCX comes with Cisco Finesse, a web-based desktop agent that needs no client-side installation. Optional enhancements include call-in-queue, expected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be called from a single number that rings at the same time on their desktop VoIP Phone and their cell phone. Users can switch live calls between their desktop IP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Unity Connection account. Users can create personal access lists that specify which calls are directed to alternate phones.

Prime Collaboration
Prime Collaboration offers an automated process for first-time installs and for “day 2” moves, adds, changes, and deletions. An intuitive console provides a unified view of a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially accelerates site rollouts and minimizes the effort needed to implement future changes. Prime Collaboration also provides management analytics including application adoption and usage trends, allowing organizations to optimize IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications networks to connect with public systems and with users operating beyond the corporate firewall. Cisco's line of gateways provide unified communications support for all types of gateway and session-border-control applications.

Communications gateways offered by Cisco and supported by Progent include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is a powerful unified communications and collaboration gatekeeper that allows companies to allow workers, suppliers, customers, or partners who are using different networks, collaboration applications, or endpoint equipment to connect to Unified Communication features. Cisco's Expressway works in conjunction with an enterprise Cisco Communications Manager deployment or Cisco BE6000, or can be run through the cloud with Cisco HCS to make collaboration more universal. Important capabilities of Expressway are include:

  • Mobile and Off-site Access: Remote workers who have any Jabber-compatible desktop or handheld computer or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) as well as Transport Layer Security (TLS) and can access all their Jabber applications (video, business-quality voice, content IM, and presence) without the extra step of a VPN connection. Also, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user experience at home identical to the office.
  • Cisco Jabber Guest Support: Expressway is required for enabling Jabber Guest, which permits “guests” to communicate with your business simply and safely via streamlined web-browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that creates a path between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver an advanced, extensible conferencing environment that transparently integrates high-quality voice, high-definition video, and content sharing to anyone, at any location, on any endpoint.
  • Interoperability: In case your organization already has third-party video systems, Cisco Expressway can help you to move easily to a Cisco solution whenever you choose. Cisco Expressway provides video interoperability with industry standard H.323, H.264 SVC, or Session Initiation Protocol systems. Interoperability standards supported by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 SVC to AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is an advanced session border gateway that interconnects unified communications networks to the public switched telephone network. In addition to offering session border control, Cisco Unified Border Element delivers simple and cost-efficient collaboration outside the firewall. Important unified communications features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for SIP-based conferencing
  • Voice and Video recording
  • SIP-based Call-center and IVR solutions
  • Policy-based security evaluation of phone calls
  • Business-to-business telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be deployed on a broad range of Cisco's enterprise-class router platforms, including ASR 1000 routers, the Cisco ISR 4000 family, the ISR G2 Series, and high-end models of the 800 fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual application container.

Cisco's Legacy UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) product line is a VoIP and unified communications solution for small organizations. UC500 models deliver voice, data, voicemail, automated attendant, video, firewall, and wireless capabilities, run with older Cisco VoIP phones, and support various public switched telephone network (PSTN) connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP switch was the centerpiece of a complete unified communications solution

All UC500 series bundles include a compact switch appliance with 8 PoE ports and additional FXS and foreign exchange office (FXO) ports, a firewall, and VPN support. Built-in WiFi is optional. User capacity can be expanded by connecting with Cisco Catalyst Express switches. Each UC500 offering also comes with software licenses for Cisco Unified Communications Manager for VoIP call processing and Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and incorporate 4 FXS and 4 FXO ports. The Cisco UC540 package allows 24 to 32 users and has 8 foreign exchange office interfaces. The Cisco UC560 package supports 48 users and 12 FXO ports.

Progent's Cisco-certified VoIP experts can help you to support your legacy UC500 VoIP gateway or design and implement an efficient migration to a modern IP telephony and voicemail solution like the Cisco Business Edition 4000.

How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Telepresence
Progent can provide remote or onsite access to a certified CCIE Collaboration expert to help you to design, deploy, manage and repair unified communications environments based on Cisco Unified Communication products in a centralized, distributed, or hybrid environment. Progent's Cisco engineers have extensive experience integrating Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, Unified Communications applications such as Jabber and Unity Connection, Cisco's immersive telepresence technologies, communication gatekeepers, tools incorporated into Cisco switches and routers. Progent can also offer expertise with technologies like Cisco SRST, CUBE, SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can also help you to build SIP infrastructure solutions that incorporate SIP-based IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP management tools via Cisco Unified Communications Manager.

Progent's application developers can create specialized unified communications applications that will enable your business to integrate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can audit your current network and Internet access architecture to determine whether your environment is optimized to support high-quality Voice over IP and high-definition video, help you to choose and install Cisco hardware and software appropriate for your current needs and future growth goals, and interface your Cisco collaborative communications products with technology from other suppliers. Progent's CISSP-ISSAP certified information security and compliance consultants can assist you to create, deploy, and validate an enterprise-wide security plan for your unified communications solution. In addition, Progent can assist you to deploy Cisco fault-tolerant mechanisms like Cisco Unified SRST to provide affordable call control backup in remote-branch and teleworker sites, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a sensible disaster recovery plan to ensure the availability of your business-critical unified communications system.

Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified Communications Manager 8.6 lower than 8.6 and all versions of CallManager have arrived at end-of-life. This means Cisco Engineering will no longer enhance, repair, or validate the product software. Security updates for this pivotal application will end, which in certain circumstances may create compliance or legal liability problems.

Progent continues to provide premiere support services for end-of-life versions of Unified CM and Cisco CallManager, but if you are now running a legacy version of this pivotal application you should start immediately to prepare for your migration. Progent's Cisco-certified consulting professionals can help you to migrate smoothly to the latest release of Cisco Unified Communications Manager and can often save clients up to 50% off consulting costs versus competing IT service companies because of Progent's documented procedures and hands-on experience in this practice area. By adhering to best practices, Progent can make sure your company sees a quick return on your IT investment by showing you how to benefit fully from the new and improved features, lower administrative and maintenance expense, more productive collaboration, and tighter data protection provided by the newest release of Unified CM.

Progent's upgrade services include return-on-investment analysis, project management or co-management, pilot testing and validation, Cloud integration, configuring collaboration endpoints from Cisco and third-party vendors, smartphone and tablet integration, data protection consulting, streamlined management, disaster recovery planning, network topology design, training, and ongoing consulting services and technical support. Progent also has put together fixed-priced upgrade packages to keep your costs visible and affordable.

To see more information about Progent's engineering expertise for Cisco solutions, choose a subject:

In order to ask Progent about professional support for Cisco networking, phone 1-800-993-9400 or see Contact Progent.
















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