Exchanging real-time voice and video over Internet Protocol has advanced from simply being being a savvy way to reduce phone bills to being an indispensable tool for collaboration and productivity. Converged communications, at one time limited to combining Internet-based voice and faxes on one system to take the place of expensive PBX equipment, now encompasses voice and video, mobile communications, messaging, real-time presence, services, and more all within a centralized framework that is manageable, extensible, secure, resilient, economical, and user friendly.
Cisco is the leader in providing solutions required to support the current paradigm of unified communications (UC). Cisco's UC solution adds to the productivity of information networks by cutting operating expenses; integrating multiple collaboration functions with familiar software applications to increase worker output; supporting teamwork among employees, associates, and vendors to save time and enhance business results; and simplifying the support of your converged voice and data infrastructure.
Cisco's Unified Communications technology address these primary product categories:,
Progent can provide the remote or on-premises consulting services of a certified CCIE (Collaboration) expert to assist businesses of any size to design, deploy, manage, migrate, optimize, relocate, and repair Cisco UC products so you can maximize the competitive value of your communications investment. Progent can provide advanced support for all components of Cisco's UC solutions such as call management software, IP phones and softphones, and teleconferencing software. Progent in addition offers expertise for Cisco's IP voice-optimized infrastructure such as Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.
- Call Control Platforms for managing calls and sessions
- Communications Endpoints to optimize worker engagement
- UC Software Applications for simplified access to presence, IM, voice and video, phone messages, white boarding, and voice/video conferencing
- Communications Gateways for interfacing with outside networks and teleworkers
Call and Session Control Software - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the core of the Cisco IP Communications infrastructure and gives you the flexibility to implement a central call-processing design, a decentralized model, or a combination of both. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise phone capabilities to packet telephony network devices such as IP phones, media processing devices, VoIP gateways, and mixed media applications across the IT environment. Unified Communications Manager enables extra voice, video, and data services such as unified messaging, multimedia conferencing, and group-based customer interaction networks.
The latest version of Unified Communications Manager, formerly named Cisco CallManager, includes a variety of enhancements that expedite ROI by cutting administrative and support costs, improving user output, enhancing collaboration, accommodating the bring-your-own-device (BYOD) model of computing, fortifying data protection, and allowing optimal utilization of network infrastructure. Headline new features include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for standards-based single sign-on for administrators and users, hardware-agnostic call recording, mobile connectivity with no need for VPN tunneling, a new self-provisioning utility that makes it simple for workers to manage their options for all devices, and support for Secure Real-Time Transport Protocol for mobile users.
When you implement a central Unified Communications Manager cluster to control call processing for customers at remote locations, administrators can help achieve non-stop phone service through Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a WAN link breaks, Cisco Survivable Remote Site Telephony incorporated in the Cisco router offers core Cisco UC Manager capabilities until the connection is repaired. For a description of Progent's consulting support services for Cisco routers, refer to consulting and troubleshooting support for Cisco routers.
For small businesses, branch offices, and retail deployments that do not need the complete functionality offered by Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a cost-effective PBX alternative that handles the needs of locations with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software operating on a Cisco router, smaller organizations can quickly deploy a converged voice/data environment.
The Cisco BE6000 is a family of one-stop platforms that offer fundamental collaboration features including routing, gateway, premium voice and video, messaging, chat and presence, conferencing, and paging support, allowing any end user to connect on any device from any location. All BE6000 systems come preloaded with virtualization and Unified Communications applications software, making implementation fast and simple and cutting operating expenses for organizations with from 25 to 1000 employees. All versions come packaged preinstalled with a virtualization hypervisor and Unified Communications applications software. Organizations can instantly enable Unified Communications software applications whenever their needs dictate.
The entry-level Business Edition 6000S supports five standard UC software applications preloaded on one integrated router/IP gateway/virtualized blade server device and can handle up to 150 users and 300 endpoint devices. The medium-scale Business Edition 6000M includes four UC application options enabled on a single virtualized C220 M4 server and can handle a maximum capacity of 1000 workers, 1200 endpoint devices, and 100 contact center agents. The high-end Business Edition 6000H Supports eight UC application options activated on a virtualized Cisco UCS C220 M4 server and can handle up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.
For more details about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM) and Cisco CallManager design, configuration, migration and troubleshooting.
IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is an end-user instrument, and can be a physical phone or a software phone application on a desktop or handheld computer. In the IP environment, each VoIP handset or soft phone has an Ethernet connection. VoIP phones offer all of the capabilities that a conventional phone has, but VoIP phones often provide additional functions such as being able to connect to the web or run collaboration applications.
In contrast to traditional Private Branch Exchange systems, in a Cisco IP phone network you can perform virtually instant relocations, additions, and changes. All you do is take the IP phone to its new spot, plug it into an Ethernet jack, and the handset registers itself with Cisco Unified Communications Manager. All client permissions and configurations are programmatically replicated, eliminating the cost and hassle of sending technicians to wiring closets. An additional helpful capability is extension mobility, which enables you to sign into any Cisco IP device and get your own phone number and privileges.
Cisco provides a broad selection of Unified CM phones. The entry-level Small Business SPA 300 family are no-frills IP and DECT screenless or monochrome phones offering high-quality audio, compatibility with hosted IP telephony environments or an IP private branch exchange, simple installation and secure online provisioning, transparent software updates, and web-based set up. The low-end SPA301 is a single-line IP endpoint with no display or speakerphone, a base dialer with a single Ethernet connector, and a wired handset with no keys. The SPA302D, designed exclusively for use with the Cisco SPA232D Multi-Line DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an affordable three-line SIP-based phone with dual switched Ethernet ports, a 128x64 mono display and a speakerphone.
Cisco's SPA500 Series IP phones are affordable endpoints with support for both SIP and SPCP signaling protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing capability. Most versions have a 128 x 64 mono screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G IP Phone supports four lines and has four soft keys. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G supports 12 lines and features 12 soft keys. The SPA512G IP Phone supports four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports Gigabit Ethernet. The high-end SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and features five soft buttons.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for occasional-use environments such as lobbies, elevators, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 monochrome non-backlit display, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a screen and requires a hook switch for call transfer or joining a conference.
The 7800 Series of budget-priced IP phones are VoIP desktop devices featuring backlit mono screens, four soft keys, 11 fixed-feature buttons, an Ethernet switch with Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All devices in Cisco's 7800 Series incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the advanced 7800 units, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for common areas as well as for employees with occasional-to-light call requirements. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an optional wideband handset. Cisco's IP Phone 7821 is a two-line VoIP endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only model in the 7800 series to support 1xGb Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrators, call center agents, and managers who have heavy voice communications needs.
Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 pixel color display, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones have a 5-inch screen and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five programmable keys.
Cisco's IP Phone 8800 Series is a portfolio of SIP-only endpoints that includes desktop devices, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 includes a backlit monochrome display and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color screen and a USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth versions. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless VoIP phones are hardened wireless devices designed for professionals who are on the move within campus, hospitality, retail or other venues where management wants portable phones that provide more administrative control, data security and ruggedness than is achievable with the BYOD mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer on-the-move onsite workers the advantages of voice over wireless LAN technology in environments that support 802.11x Wi-Fi infrastructure. The 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and splash resistance, extended batteries, a built-in speakerphone, and an integrated Bluetooth radio to support cordless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for use in potentially combustible work sites. Cisco's 8821-EX also features a case fabricated out of yellow plastics, which makes the 8821-EX easy to locate in an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration and troubleshooting support.
Cisco's legacy 9900 Series of powerful VoIP endpoints mix high-quality voice with high-resolution color screens to deliver a productive multimedia communications solution for managers and executives. The two models in this line feature a Standard Definition 24-bit color screen, a Bluetooth 2.0 radio to work with a wide choice of headsets, and an integrated 10/100/1000 Ethernet port. The Cisco EnergyWise power-save function is optional and can cut off-work energy use by up to 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for connecting to Voice-over-wireless LAN (VoWLAN) networks, and 4 programmable touchscreen keys to invoke Cisco UC functions. The 9971 supports up to 3 IP Color Key Expansion Modules for expanding programmable line and feature keys.
Cisco Unified Communications Application Software
Within Cisco's Unified Communications platform, IP phone, IP video, and other converged applications are isolated from the call- and voice-processing infrastructure, and they may be at any location within the network. A cohesive network infrastructure provides an open environment for feature-rich applications and provides a solid foundation for future convergence-based software. Cisco works with leading IT industry vendors to offer a wide selection of IP telephony and IP video applications and devices. Cisco also enables the capability to create and manage specialized in-house programs.
Collaborative applications available from Cisco and supported by Progent include:
Jabber is a UC application that provides presence, instant messaging, voice, HD video, voice messaging, screen sharing, and real-time conferencing capabilities for PCs, Apple Macs, iPads and Android tablets as well as smartphones. Cisco Jabber is an evolution and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with major improvements in the areas of HD video capabilities and screen sharing, and expanding the collaboration experience to additional platforms and devices. Cisco Jabber operates in conjunction with Cisco Unified CM for call and session control, Cisco Unified Presence for IM and presence, Cisco Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing.
Because Cisco Jabber is built around popular industry standards, it can interoperate with a broad range of non-Cisco products. For example, Extensible Messaging and Presence Protocol (XMPP) enables Jabber to trade instant messaging and presence data with various XMPP clients such as Adium for Mac, Sametime, and Microsoft Lync. Cisco Jabber collaboration features are available from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This extensive platform compatibility maximizes productivity by delivering a common user experience and accommodating the BYOD paradigm of networking. Progent offers the services of certified Exchange consultants and SharePoint programmers who can help you to integrate Jabber with Microsoft's premiere collaboration products. Progent also can provide expertise with Apple iPhone integration and management and Google Android phone integration and management to assist your organization to enhance the productivity of your BYOD ecosystem.
WebEX Meeting Center
Cisco WebEx Meeting Center enables web meetings for participants using a web browser or virtually any desktop or mobile device. Cisco WebEx is offered as software as a service via Cisco's WebEx Cloud. This makes it simple to roll out and expand, reduces the cost of administration, avoids heavy up-front investment, offers high availability and enterprise-class data protection, and delivers excellent performance. Important features include the ability to share specific content or an whole screen with online attendees in real time, the capability to add rich media into your presentations including PowerPoint and Flash animations, session recording plus playback for training and demonstrations, single sign-on and support for Cisco collaboration products such as Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted access with tight policy control.
Cisco WebEx Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and allows mobile workers to initiate, calendarize, and attend meetings on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also initiate online conferences with a few clicks from Microsoft Office, Outlook, Notes, and a variety of instant messaging solutions.
Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For midsize organizations and enterprises who want to create a local or hybrid on-premises/cloud environment for video conferencing, Cisco provides a selection of Cisco TelePresence software and equipment that deliver high-definition video conferencing for participants with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that works in conjunction with Cisco Unified Communications Manager to deliver multiparty telepresence to unified communications deployments and can expand conferences to support cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of how video conferencing bandwidth and features should be rationed for every individual participant, allowing administrators to specify the exact service level and user experience needed for every user. Cisco TelePresence Content Server captures video conference presentations for live distribution and video on demand playback.
Cisco Unity Connection Platform and Unity Express for Unified Voicemail and Automated Attendant
Cisco's Unity Connection, an extension of Cisco Unified CM, is a converged voicemail solution that promotes teamwork by providing a variety of alternatives for accessing voice messages within a framework that is easy to implement and administer. Cisco Unity Connection allows you to access and manage voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also provides advanced voice-recognition capabilities for hands-free management and powerful Automated Attendant functions such as smart routing for incoming calls and easily customizable call-filtering and message-notification settings. The Unity Connection system runs as a VM that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate up to 20,000 voice mailboxes per server.
Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, IVR, and automated-attendant services for small to mid-size businesses and corporate branch locations with as many as 500 workers. Unity Express permits users to manage voicemail messages via a Cisco IP Phone screen, a browser, or an email client. Cisco routers for which Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, and 3900 Series. Progent offers certified consulting and support services for all Integrated Services Routers.
Unified Contact Center
Unified Contact Center Enterprise (UCCE) works with CUCM and desktop agent applications like Cisco Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the right sales or service agent. UCCE offers intelligent call distribution, computer telephony integration (CTI), support for multichannel customer contact management, call queuing, interactive voice response and advanced company-wide reporting to streamline the deployment and management of a large-scale customer contact center. Cisco platforms incorporated in Unified CCE's customer contact management ecosystem include Cisco Unified IP Phones, Cisco Voice Gateways, and Cisco network infrastructure.
Cisco Unified Contact Center Express (Unified CCX or CCX) offers a packaged solution for building a customer interaction management center for branch or midmarket deployments that support up to 400 agents. Several packages are offered, as well as a variety of optional enhancements. Unified CCX integrates with Cisco CUCM and offers smart call routing, contact interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media requests. Unified CCX includes Finesse, a web-based customizable desktop agent that requires no client-side software setup. Advanced options include call-in-queue, expected-wait-time announcements, and productivity optimization with workforce and quality management.
Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be reached via one number that rings simultaneously on their Cisco desktop VoIP Phone and their smartphone. Users can switch active calls between their desktop VoIP phone and their smartphone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection voicemail account. Users can create their own access lists that specify which calls are extended to alternate phones.
Cisco Prime Collaboration Provisioning offers an automated platform for first-time deployments as well as for follow-on moves, adds, changes, and deletions. A user-friendly interface delivers a single view of a user and the subscriber's services. Cisco Prime Collaboration Provisioning substantially accelerates company-wide rollouts and reduces the effort needed for future changes. Prime Collaboration also provides management analytics that show application adoption and consumption trends, enabling administrators to make more efficient use of resources and further reduce total cost of ownership.
Cisco Collaboration Gateways
Cisco's collaboration gateways permit Cisco Unified Communications environments to connect with public systems and with users working outside the firewall. Cisco's portfolio of communication gateways provide UC support for a broad range of gateway as well as session-border-control applications.
Collaboration gateways offered by Cisco and supported by Progent include:
Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced collaboration gatekeeper that enables organizations to provide colleagues, vendors, customers and prospects, or partners who are using different networks, workgroup applications, or endpoint devices to access to Cisco Unified Communication features. Cisco's Expressway gateway works in conjunction with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000, or can be run through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make collaboration more universal. Important features of Expressway are are:
Cisco Unified Border Element (CUBE)
- Mobile and Remote Access: Off-site users who have any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on (SSO) and of Transport Layer Security (TLS) and are able to access all their Jabber applications (video, business-quality voice, content IM, and presence) without the inconvenience starting a VPN. In addition, teleworkers have the ability to utilize their Cisco TelePresence endpoints without the need for a VPN, delivering a user environment at home identical to the office.
- Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which permits “guests” to communicate with your organization simply and securely via lightweight web-browser and mobile video calls.
- Cisco Cloud Connectivity: Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, extensible meeting experience that transparently combines high-quality voice, HD video, and data sharing to anyone, at any location, on any endpoint.
- Interoperability: If your company already has non-Cisco video systems, Cisco Expressway can assist you to migrate efficiently to Cisco technology whenever you choose. Cisco Expressway offers video interoperability with standards-based H.323, H.264 Scalable Video Coding (SVC), or SIP systems. Gateway capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to AVC.
Cisco Unified Border Element is a collaboration edge session border controller that connects converged business communications systems to the IP PSTN. Beyond offering session border control, Cisco Unified Border Element delivers simple and affordable collaboration beyond the corporate firewall. Important collaboration features enabled by CUBE include:
CUBE software is available for licensing on Cisco IOS control software and can be run on many of Cisco's enterprise router platforms, which include Cisco's ASR 1000 routers, the ISR 4000 Series, the ISR G2 Series, and high-end versions of Cisco's 800 Series fixed routers. Cisco's virtualized CUBE, or vCUBE, runs in a VMware ESXI virtual container.
- WebEx Cloud Connected Audio for high-capacity SIP-media-connected conferencing
- Voice and Video recording
- Enterprise Call-center and interactive-voice-response (IVR) applications
- Policy-led evaluation of phone calls
- B2B teleconferencing over SIP
How Progent Can Assist You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or on-premises help from a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to assist you to plan, install, manage and troubleshoot converged communications environments that incorporate Cisco Unified Communication technology in a centralized, distributed, or hybrid environment. Progent's Cisco consultants have in-depth experience with Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and soft phones, UC applications such as Jabber and Unity Connection, Cisco's immersive telepresence products, communication gateways, utilities built into Cisco switches and routers. Progent can also offer support for technologies such as Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, IP voice trunks, PSTN, and AVVID. Progent's SIP integration consultants can in addition assist you to build SIP infrastructure solutions that include SIP-based VoIP phones and video phones, SIP-based CUBE trunks, and SIP management tools via Cisco Unified Communications Manager.
Progent's custom application developers can build specialized unified communications software that will enable your business to incorporate the capabilities of Cisco Unified Communications Manager into your company processes for enhanced productivity. Progent can revue your existing network and Internet connectivity infrastructure to determine whether your environment is optimized to accommodate high-quality Voice over IP and HD video, assist you to choose and deploy Cisco hardware and software appropriate for your current needs and downstream growth strategy, and integrate your Cisco collaborative communications products with products from other vendors. Progent's CISSP and ISSAP certified information security consultants can show you how to develop, deploy, and test an enterprise-wide security and compliance plan for your converged communications ecosystem. Also, Progent can help your organization to deploy Cisco high-availability technologies like Cisco Unified Survivable Remote Site Telephony for cost-effective call control backup in remote-branch and home-office environments, and Progent's disaster recovery planning consultants can help you develop a sensible DR/BC strategy to ensure the availability of your crucial unified communications environment.
Cisco Unified Communications Manager/CallManager Upgrade Services
Releases of Cisco Unified CM lower than 8.6 and all releases of CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, fix, or validate the product software. Security updates for this business-critical product will end, which in some situations may cause compliance or potential liability problems.
Progent will continue to provide premiere support for end-of-life releases of Cisco Unified Communications Manager and CallManager, but in case your business is now using a legacy edition of this critical software your organization should begin now to prepare for your upgrade. Progent's collaboration consultants can help your company to upgrade efficiently to the current edition of Unified Communications Manager and can often save clients up to 50% off consulting service expense versus competing computer service firms thanks to Progent's documented procedures and hands-on experience in this area. By adhering to best practices, Progent can ensure that your company sees a fast return on your IT investment by helping you take full advantage of the enhanced feature set, reduced management and maintenance expense, more engaging collaboration, and tighter data protection offered by the newest release of Cisco Unified Communications Manager.
Progent's migration consulting services include return-on-investment analysis, project management, pilot testing and validation, Cloud integration, setting up collaboration endpoints from Cisco and other suppliers, mobile integration, security and compliance services, management automation, disaster recovery planning, network topology design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also has put together ultra-affordable migration packages to keep your costs visible and under control.
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