Cisco Unified Messaging Consulting FirmExchanging live voice and video over IP (VoIP and Video over IP) has evolved from simply being being a shrewd technique to cut phone carrier bills to an indispensable tool for competitive advantage. Unified IP communications, once limited to combining Internet-based voice and faxes on one platform in order to take the place of traditional PBX systems, now encompasses rich media, mobile communications, chat, presence, services, and more within a single framework that is easy to manage, scalable, secure, resilient, cost-effective, and intuitive.

Cisco is the market leader in providing solutions for supporting the new paradigm of unified communications (UC). Cisco's unified communications architecture enhances the productivity of information networks by slashing operational expenses; integrating rich media features with popular software applications to increase user output; facilitating collaboration among employees, associates, and vendors to save time and improve business results; and streamlining the management of your converged voice and data environment.

Cisco's UC technology cover these main product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • VoIP and Video Phones and Softphones to enhance worker engagement
  • UC Applications for integrated access to presence, IM, voice and video, phone messages, white boarding, and conferencing
  • IP Gateways for interfacing with outside networks and remote users
Progent offers the online or onsite consulting services of a certified CCIE expert to help businesses of all sizes to design, deploy, administer, upgrade, expand, move, and troubleshoot Cisco unified communications products so you can realize the greatest business advantage of your communications system. Progent can provide advanced support for every facet of Cisco's unified communications solutions such as call processing and control software, IP phones and softphones, and immersive telepresence software. Progent also offers consulting and support services for Cisco's realtime media-optimized infrastructure including Integrated Services routers, Catalyst switches, ASA firewalls, and voice gateways.

Call Control Software - Unified Communications Manager/CallManager
Cisco IP Communications ConsultingCisco's call-processing agent is the heart of Cisco's IP telephony system and gives you the flexibility to implement a central call-processing model, a decentralized design, or a combination of both. In a centralized approach, Unified Communications Manager (UC Manager or CUCM) expands enterprise phone features to packet telephony devices such as VoIP handsets, media processing devices, VoIP gateways, and mixed media programs across the network. Unified Communications Manager supports additional multimedia functions including unified messaging, multimedia conferencing, and group-based customer communication networks.

The most recent version of Cisco Unified Communications Manager, formerly known as CallManager, offers a wealth of improvements that expedite ROI by lowering management and maintenance costs, improving worker productivity, facilitating teamwork, supporting the bring-your-own-device model of working, fortifying data protection, and allowing optimal utilization of network infrastructure. Headline innovations include automatic dial-plan replication, simplified certificate management, extended support for single sign-on for administrators and end users, device-independent call recording, on-the-road connectivity without the need for VPN, a revamped self-care interface that makes it easy for end users to select their preferences for all endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

When you deploy a central Cisco Unified Communications Manager cluster to control call processing for customers at distributed sites, administrators can help ensure continuous call availability using Cisco SRST, an IOS Software image for Cisco routers. If a WAN link breaks, Cisco Survivable Remote Site Telephony in the router provides core Unified Communications Manager capabilities until the link is repaired. To learn about Progent's consulting services for Cisco routers, refer to consulting and troubleshooting support services for Cisco ISR routers.

For small business networks, branch offices, and retail deployments that do not need the full functionality offered by Unified CM, Unified Communications Manager Express, formerly named CallManager Express provides an economical solution that handles the needs of locations with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller organizations can rapidly implement a unified voice/data solution.

Cisco's BE6000 is a line of all-in-one solutions that provide essential unified communications capabilities including routing, gateway, high definition voice and video, messaging, chat and presence, teleconferencing, and paging support, allowing any user to collaborate on any device from any location. All Business Edition 6000 versions are shipped preloaded with virtualization and Unified Communications applications software, making deployment fast and simple and cutting cost of ownership for organizations with as many as 1000 employees. All versions come packaged preloaded with a virtualization hypervisor and UC applications. Organizations can instantly enable collaboration software applications as their needs dictate.

The office-in-a-box BE6000S includes five fixed UC software applications installed on a single integrated 2921V router/IP gateway/virtualized E1600 M2 blade server platform and supports a maximum capacity of 150 users and 300 endpoint devices. The medium-scale Business Edition 6000M includes 4 collaboration software application options activated on a single virtualized C220 M4 server and can handle a maximum capacity of 1000 users, 1200 endpoint devices, and 100 contact center agents. The high-end BE6000S Supports eight collaboration application options enabled on a virtualized Cisco UCS C220 M4 server platform and has the capacity for as many as 1000 users, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager, see Unified Communications Manager and Cisco CallManager planning, integration, upgrades and technical support.

IP Phones: VoIP and IP Media Endpoints
A communications endpoint is a user instrument, and can be a hardware phone or a software phone program on a desktop or mobile computer. In the Internet Protocol world, each VoIP endpoint is Ethernet connected. VoIP phones offer all of the capabilities that a conventional phone handset provides, but VoIP phones often provide extra functions such as being able to connect to the web or run productivity-enhancing software.

Cisco Voice over IP Phones ConsultingUnlike ordinary Private Branch Exchange technology, in a Cisco IP phone network you can implement virtually instantaneous moves, adds, and changes. You simply take the VoIP phone to your new spot, attach it to an Ethernet connection, and the device announces itself with Cisco Unified Communications Manager. All client rights and settings are automatically re-established, doing away with the cost and hassle of sending support personnel to wiring closets. An additional efficient capability is location independence, which enables you to sign into any Cisco IP device and receive your own phone number and privileges.

Cisco offers a broad range of collaboration phones. Cisco's entry-level Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices that feature wide-band voice, compatibility with hosted Internet Protocol telephony environments or an IP private branch exchange, easy deployment and secure remote installation, transparent software upgrades, and web-based configuration. The low-end SPA301 is a single-line IP phone with no screen or speakerphone, a base dialer with one Ethernet connector, and a corded handset without a keypad. The SPA302D, intended exclusively for operation with the Cisco SPA232D DECT ATA, is a multiple-line cordless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 color display, and a keypad with speakerphone capability. The SPA303 is an economical three-line IP phone with dual switched ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 IP Phones ConsultingCisco's SPA500 line VoIP phones are affordable devices that support SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft keys but no hi-res screen. The SPA502G IP Phone supports a single line and has no soft buttons. The SPA504G has four lines and has four soft buttons. The SPA508G has eight lines and eight soft buttons. The SPA509G VoIP phone supports 12 lines and features 12 programmable keys. The SPA512G has four lines, no soft buttons and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has soft buttons, and supports 1xGb Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color display, supports five lines, and includes five programmable buttons.

Cisco's Unified IP Phones 3900 Series and 6900 Series are specialty IP voice endpoints designed for occasional-use environments such as lobbies, hallways, and conference centers. The Unified SIP Phone 3905 IP Phone features a 128 x 32 mono screen, a Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a screen and requires a hook switch for call transfer and conferencing.

The 7800 family of value-priced IP phones are VoIP desktop endpoints featuring backlit mono screens, four programmable keys, 11 fixed-feature buttons, an Ethernet switch with Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the higher end 7800 models, cuts after-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone intended for shared areas and for workers with infrequent call needs. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 screen and is the only unit in the 7800 line that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device targeted for administrators, call center personnel, and supervisors who have heavy call needs.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 pixel color display, a Gigabit Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G includes four lines. Both VoIP phones have a 5-inch display and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable keys.

>Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that features desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four soft buttons and 12 dedicated keys. The Cisco IP Phone 8811 features a monochrome display and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration ConsultingCisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are mobile within office, warehouse, retail or other venues where IT management requires portable phones that offer more administrative control, security and durability than is achievable with the Bring-Your-Own-Device style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move on-premises workers the benefits of voice over wireless LAN (VoWLAN) communications in environments with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color screen, a rugged case rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for dust and moisture resistance, extended batteries, a built-in speakerphone, and a Bluetooth 4.0 transceiver for hands-free operation with wireless headsets. The 8821-EX Wireless VoIP Phone adds spark suppression for potentially combustible environments. The 8821-EX also features a case composed of industry-standard yellow plastics, which makes the 8821-EX easier to locate during a crisis. Find out about Progent's Cisco Wireless IP Phone integration and troubleshooting consulting.

Cisco 9900 Series VoIP Phones HelpCisco's legacy 9900 family of high-performance IP endpoints integrate high-quality voice with high-resolution color displays to offer a productive collaborative experience for knowledge professionals and executive management. The two models in this family have an SD VGA color screen, a Bluetooth transceiver to work with a broad choice of headsets, and an integrated Gigabit Ethernet switch. The Cisco Power Save feature is optional and can reduce off-hour energy consumption by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, a built-in 802.11a/b/g Wi-Fi radio for connecting to voice-over-wireless LAN environments, and 4 programmable touchscreen keys to access Cisco UC features. The 9971 IP phone allows up to 3 Cisco IP Expansion Modules for adding programmable line and feature keys.

Unified Communications Applications
Within Cisco's Unified Communications architecture, IP voice, IP video, and other UC applications are separate from the call-processing and voice-processing infrastructure, and they may reside at any location within the network. A single connectivity framework provides a versatile environment for feature-rich applications and serves as a solid foundation for future convergence-based applications. Cisco cooperates with leading technology vendors to provide a wide selection of IP telephony and video software applications and devices. Cisco also supports the ability to develop and manage specialized in-house programs.

Unified Communications applications available from Cisco and supported by Progent include:

Cisco Jabber is a unified communications client application that supports presence, IM, business-quality voice, video, voicemail, desktop sharing, and real-time conferencing functions for Windows PCs, Macs, Apple and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is an evolution and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with significant enhancements in the areas of video capabilities and desktop screen sharing, and extending the team experience to more platforms and endpoint hardware. Cisco Jabber operates with Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Since Jabber utilizes key communication protocols, it can communicate with a wide range of non-Cisco platforms. As an example, XMPP enables Jabber users to trade instant messaging and presence information with other XMPP clients such as Adium for Mac, IBM Sametime, and Microsoft Lync. Jabber collaboration features can be accessed from Microsoft Office applications including Microsoft Outlook and SharePoint. This cross-platform compatibility maximizes output by delivering a common end-user environment and accommodating the bring-your-own-device model of networking. Progent can provide the assistance of certified Exchange consultants and SharePoint application developers who can assist you to use Jabber with Microsoft's premiere collaboration products. Progent also offers help with iPhone integration and Android smartphone integration and management to help your organization to increase the productivity of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center provides web meetings for users with a browser or almost any desktop or mobile computer. Cisco WebEx is offered as software as a service through Cisco's WebEx Cloud. This makes it simple to deploy and expand, reduces the cost of management, avoids high initial expenditures, offers maximum uptime and enterprise-grade data protection, and delivers excellent performance. Important features include the ability to share discrete content or an whole screen with online participants in real time, the capability to add multimedia into your presentations including PowerPoint and Flash animations, session recording plus editing and playback for training and demonstrations, single sign-on (SSO) and integration with other Cisco collaboration applications like Cisco Jabber and Cisco TelePresence, plus stringent data protection and encrypted connections with strict policy management.

>WebEx Online Conferencing Consulting and Support

WebEX Meeting Center works with Microsoft Windows, Apple Mac, and Linux-powered desktops and notebooks and permits mobile workers to launch, schedule, and participate in meetings on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also initiate online meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.

Cisco TelePresence Portfolio for On-premises Video Conferencing Ecosystems
For medium-size organizations and enterprises who want to build an on-premises or hybrid on-premises/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence products that enable high-quality video conferencing for users with almost any IP endpoint at any location. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified Communications Manager to deliver multiparty telepresence to converged environments and can extend conferences to include cloud-connected Cisco WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of the way conferencing resources are rationed for every individual attendee, enabling administrators to specify the exact service level and experience required for each user. Cisco TelePresence Content Server captures video and presentations for live streaming and video on demand playback.

Cisco's Unity Connection and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an extension of Unified CM, is a converged voice messaging system that promotes collaboration by providing flexible set of options for accessing voice messages within an environment that is simple to implement and maintain. Cisco Unity Connection allows you to read and manage voicemail messages from your email inbox, web browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced voice-recognition capabilities for hands and eyes free operation and extensive Automated Attendant capabilities such as intelligent routing for incoming calls and custom call-screening and message-notification options. The Unity Connection system operates as a VM that can reside on a BE6000 server or a Cisco SRE 910 router service module and can support as many as 20,000 voice mailboxes per server.

Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting functions for small to mid-size businesses and corporate branch locations with as many as 500 voice mailboxes. Cisco Unity Express allows users to manage voicemail messages via a Cisco Unified IP Phone display, your web browser, or your email system. ISR Routers for which Cisco Unity Express is offered as a network module or advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers certified configuration and troubleshooting services for all ISR routers.

Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with CUCM and desktop agent applications such as Finesse to offer automatic call distribution (ACD) features that allow an organization to match customers with the proper salesperson or service representative. UCCE features intelligent call distribution, computer telephony integration, multichannel customer contact management, network-wide call queuing, interactive voice response and consolidated enterprise-wide reporting to streamline the deployment and management of a modern customer contact center. Cisco products incorporated in Unified CCE's customer contact management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.

Cisco Unified Contact Center Express (CCX) provides an out-of-the-box bundle for building a customer contact center for mid-scale deployments that support up to 400 agents. Several bundles are available, plus a selection of optional advanced features. Unified CCX integrates closely with Cisco Unified CM and provides intelligent call distribution, contact interaction management, reporting, IVR, and the ability to manage voice, email, web chat, and social media requests. Cisco Unified Contact Center Express comes with Cisco Finesse, a browser-based desktop agent that needs no client software setup. Optional enhancements include call-in-queue, projected-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly known as Single Number Reach, allows users to be reached via one number that rings simultaneously on their desktop IP Phone and their mobile phone. Users can switch active calls between their Cisco VoIP phone and their smartphone seamlessly. Unanswered calls can be transferred to a Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that determine which calls are directed to different endpoints.

Cisco Prime Collaboration
Prime Collaboration Provisioning provides an automated platform for initial deployments and for follow-on moves, additions, changes, and deletions. An intuitive interface provides a single look at a subscriber and the user's services. Cisco Prime Collaboration substantially speeds up company-wide rollouts and reduces the time required for ongoing changes. Prime Collaboration in addition provides management analytics that show application adoption and usage trends, enabling organizations to make more efficient use of resources and further reduce total cost of ownership.

Cisco Collaboration Gateways
Cisco's communications gateways allow Cisco converged communications deployments to communicate with other networks and with users working beyond the firewall. Cisco's line of communication gateways provide unified communications services for a broad range of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is a powerful converged media gatekeeper that allows companies to provide team members, vendors, consumers, or partners who are using various outside networks, workgroup applications, or endpoint devices to connect to Unified Communication features. Cisco's Expressway works with an enterprise Cisco CM system or Cisco Business Edition 6000 (BE6000), or can be run through the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more universal. Key features of Expressway are include:

  • Mobile and Remote Access: Remote users with any Jabber-supported desktop or handheld computer or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) as well as Transport Layer Security (TLS) and are able to access all their Jabber workloads (video, high-quality voice, rich content instant messaging, and realtime presence) without requiring the inconvenience establishing a VPN connection. In addition, teleworkers have the ability to use their Cisco TelePresence endpoints without a VPN, delivering a user environment at home that is the same as the office.
  • Cisco Jabber Guest Support: Expressway is required for supporting Cisco's Jabber Guest, which makes it possible for “guests” to communicate with your organization simply and safely via lightweight web-browser and mobile video phone calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, scalable teleconferencing experience that transparently integrates high-quality voice, high-definition video, and data sharing to anyone, anywhere, using any device.
  • Interoperability: If your company already has third-party video technology, Cisco Expressway can assist you to move efficiently to a Cisco solution when you choose. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol environments. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border gateway that interconnects unified communications networks to the IP public switched telephone network. In addition to providing session border control, CUBE delivers simple and cost-efficient collaboration beyond the enterprise firewall. Sample unified communications features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio for SIP-media-connected conferencing
  • Voice and Video recording
  • SIP-based Call-center and interactive-voice-response (IVR) applications
  • Policy-based security evaluation of phone calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software is available for licensing on Cisco IOS control software and can be deployed on a wide selection of Cisco's enterprise routers, including ASR 1000 Series Aggregation Services Routers, the ISR 4000, the ISR G2 Series, and high-end models of Cisco's 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual application container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) Collaboration consultant to help you to design, install, administer and repair unified communications environments that incorporate Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco consultants have extensive backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, IP voice and video phones and other endpoints, Unified Communications applications such as Cisco Jabber and Unity Connection, Cisco's immersive telepresence technologies, communication gatekeepers, utilities incorporated into Cisco Catalyst switches and routers. Progent can also offer support for technologies like Cisco SRST, CUBE, SIP gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can in addition help you to create SIP infrastructure environments that incorporate SIP IP voice phones and media phones, SIP-based CUBE trunks, and SIP administration tools via CUCM.

Progent's application developers can create specialized IP telephony applications that will enable your organization to integrate the telephony capabilities of Cisco Unified Communications Manager into your business processes for increased productivity. Progent can evaluate your existing network and Internet access architecture to make sure your system is configured to accommodate business-quality Voice over IP and high-definition video, assist you to select and install Cisco products that make sense for your present needs and future growth objectives, and integrate your Cisco collaborative communications products with products from other vendors. Progent's CISSP certified information security consultants can show you how to create, carry out, and test a comprehensive security strategy for your unified communications solution. Also, Progent can help your organization to configure Cisco fault-tolerant technologies such as Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control redundancy in branch office and teleworker sites, and Progent's disaster recovery preparedness experts can help you develop a viable DR/BC plan to protect your business-critical unified communications system.

Unified Communications Manager/CallManager Migration Services
Releases of Cisco Unified CM earlier than 8.6 and all versions of its predecessor CallManager have reached end-of-life. This means Cisco will no longer enhance, repair, or validate the product software. Security patches for this business-critical application will end, which in certain circumstances may create compliance or even potential liability problems.

Progent will continue to offer comprehensive support for outdated editions of Unified CM and Cisco CallManager, but if you are still running an out-of-dated version of this essential software you should begin now to prepare for your upgrade. Progent's collaboration consulting professionals can assist your company to upgrade non-disruptively to the current release of Unified CM and can often save clients as much as 50% off consulting fees compared to most computer service companies because of Progent's documented process and hands-on experience in this practice area. By adhering to leading practices, Progent can ensure that your business sees a fast payback on your IT investment by showing you how to take full advantage of the new and improved feature set, reduced administrative and maintenance expense, more engaging collaboration capabilities, and stronger security provided by the latest edition of Unified CM.

Progent's migration services include ROI analysis, project management, system testing and validation, Cloud integration, configuring collaboration endpoints from Cisco and other vendors, mobile connectivity, security and compliance services, management automation, disaster recovery planning, network topology design, training for IT staff and end users, and ongoing consulting services and technical support. Progent also offers fixed-priced upgrade packages to keep your costs predictable and affordable.

To learn additional details concerning Progent's professional help for Cisco networking products, select a subject:

In order to get in touch with Progent about engineering expertise for Cisco technology, call 1-800-993-9400 or refer to Contact Progent.

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