Cisco Unified Messaging ConsultingExchanging real-time voice and video over IP (VoIP and Video over IP) has progressed from simply being being a shrewd means to cut phone bills to a required tool for productive collaboration. Converged IP communications, at one time restricted to combining Internet-based voice and faxes on the same network platform to replace expensive PBX equipment, today incorporates VoIP and video, mobility, IM, real-time presence, services, and much more all in a cohesive ecosystem that is easy to manage, extensible, secure, resilient, cost-effective, and intuitive.

Cisco is the leader in providing the hardware and software infrastructure required to support the current model of unified communications (UC). Cisco's UC product line adds to the productivity of IT systems by slashing operating costs; integrating multiple collaboration features with familiar software programs to improve worker output; supporting collaboration among workers, partners, and suppliers to save time and enhance business outcomes; and streamlining the management of your communications infrastructure.

Cisco's UC solutions cover these important product areas:,

  • Call Control Agents for managing rich media calls and sessions
  • IP Phones and Softphones to optimize end-user engagement
  • Unified Communications Applications for simplified access to presence, chat, voice and video, voice messages, white boarding, and conferencing
  • IP Gateways for accessing outside networks and telecommuters
Progent offers the online or on-premises consulting services of a certified CCIE (Collaboration) specialist who can help organizations of all sizes to design, deploy, manage, upgrade, optimize, relocate, and repair Cisco UC products so you can highest strategic value of your UC system. Progent can provide world-class support for all components of Cisco's unified communications solutions such as call management tools, VoIP and softphones, and teleconferencing software. Progent in addition offers consulting and support for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call Processing Software - Unified Communications Manager/CallManager
Cisco IP Communications ConsultingCisco's call-processing agent is the core of the Cisco IP Communications portfolio and gives you the versatility to deploy a central call-processing design, a decentralized model, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony features to packet telephony devices such as IP handsets, media management products, Voice over IP gateways, and mixed media applications throughout the network. Cisco Unified Communications Manager enables extra voice, video, and data services such as unified messaging, video conferencing, and group-based client communication networks.

The latest release of Cisco Unified Communications Manager, formerly named Cisco CallManager, includes a wealth of improvements that speed up ROI by cutting administrative and support expenses, increasing user output, facilitating collaboration, supporting the bring-your-own-device (BYOD) model of working, strengthening security, and making efficient use of IT resources. Top new features include automatic dial-plan replication, simplified certificate management, expanded support for single sign-on (SSO) for managers and users, device-independent call recording, on-the-road connectivity without requiring VPN, a revamped self-provisioning interface that makes it easy for workers to set their preferences for all of their endpoint devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile clients.

In cases where you implement a central Cisco Unified Communications Manager cluster to control call processing for users at remote locations, IT managers can help ensure continuous phone availability using Cisco Survivable Remote Site Telephony, a Cisco IOS Software image for routers. If a WAN link fails, Cisco Survivable Remote Site Telephony incorporated in the router provides core Unified Communications Manager services until the connection is restored. To learn about Progent's consulting services for Cisco routers, see consulting and troubleshooting services for Cisco Integrated Services routers.

For small business networks, branch locations, and retail environments that do not need the complete feature set available from Unified CM, Unified Communications Manager Express, previously named CallManager Express provides a budget-friendly solution that handles the needs of sites with as many as 450 workers. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software running on a Cisco router, smaller offices can rapidly set up a converged voice and data environment.

Cisco's Business Edition 6000 is a family of complete solutions that provide essential unified communications capabilities including routing, gateway, high definition voice and video, messaging, instant messaging and presence, teleconferencing, and paging support, allowing any end user to collaborate on any device from any place. All solutions come preinstalled with virtualization and Unified Communications applications software, making implementation quick and simple and reducing operating expenses for organizations with up to 1000 employees. All BE6000 systems are delivered preinstalled with a virtualization hypervisor and collaboration applications software. You can simply activate UC applications as their needs grow.

The entry-level BE6000S includes five preselected UC software applications installed on one integrated 2921V ISR router/IP gateway/virtualized E1600 M2 blade server device and supports a maximum capacity of 150 users and 300 endpoint devices. The medium-scale Business Edition 6000M includes four UC application options enabled on a virtualized C220 M4 server platform and can handle as many as 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports 8 unified communications application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports up to 1000 workers, 2500 endpoint devices, and 100 contact center agents.

For additional details about Progent's support for Unified Communications Manager (CallManager), visit Unified Communications Manager (Unified CM) and CallManager design, integration, upgrades and technical support.

IP Phones: IP Voice and IP Media Endpoints
A communications endpoint is an end-user device, either a hardware handset or a soft phone program that runs on a desktop or mobile computer. In the IP environment, each VoIP phone is Ethernet connected. Voice over IP phones have all of the features that an analog telephone provides, but VoIP phones can also have extra functions such as the ability to connect to the web or host productivity-enhancing software.

Cisco VoIP Phones ConsultantsUnlike conventional Private Branch Exchange technology, in a Cisco IP communications network you can implement virtually instantaneous moves, additions, and changes. You merely move the IP handset to your new location, plug it into the Ethernet jack, and the phone registers itself with Cisco Unified Communications Manager (formerly CallManager). All client privileges and configurations are automatically replicated, doing away with the expense and hassle of dispatching technicians to wiring closets. An additional useful feature is location independence, which enables you to log into any Cisco VoIP phone and receive your personal phone number and privileges.

Cisco offers a broad range of Unified CM handsets. The low-cost Small Business SPA 300 Series are basic IP and Digital Enhanced Cordless Telecommunications (DECT) devices offering wide-band audio, support for hosted Internet Protocol telephony environments or an IP private branch exchange, easy installation and safe online provisioning, in-service software updates, and web-based configuration. The low-end SPA301 is a one-line IP phone with no screen or speakerphone function, a base dialer that has a single Ethernet port, and a corded handset with no keys. The SPA302D, designed exclusively for use with Cisco's SPA232D DECT ATA, is a multiline cordless Digital Enhanced Cordless Telecommunications (DECT) IP phone that supports 10-lines, a 176 x 220 color screen, and a dial pad with a speakerphone. The SPA303 is an affordable 3-line IP phone with dual switched Ethernet ports, a 128x64 monochrome display and a speakerphone.

Cisco SPA500 Series IP Phones IntegrationCisco's SPA500 family IP phones are affordable devices with support for both SIP and SPCP call control protocols, two switch ports, speakerphones, built-in web servers, Power over Ethernet, and voice conferencing capability. Most models have a 128 x 64 pixel mono screen display, The SPA501G has eight lines and has eight soft keys but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four programmable keys. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and features 12 soft buttons. The SPA512G IP Phone supports four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and has five programmable buttons.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP devices intended for infrequent-use settings like cafeterias, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono non-backlit display, a Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a single-line device without a display and requires a hook switch for transferring a call or conferencing.

Cisco's 7800 Series of budget-priced IP phones are VoIP desktop devices with backlit monochrome screens, four programmable keys, 11 fixed-feature buttons, an integral Ethernet switch with Power over Ethernet, and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in Cisco's 7800 line feature the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to deliver a best-in-class audio solution. Cisco's EnergyWise power-save technology, available on the advanced 7800 models, reduces after-hours energy consumption by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common locations as well as for workers with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only unit in the 7800 family that provides Gigabit Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, call center personnel, and managers who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 pixel color screen, a 10/100/1000 Ethernet switch, Class 3 PoE, 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop devices, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated buttons. The Cisco IP Phone 8811 features a monochrome display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 includes a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless IP Phone Integration SupportCisco's wireless VoIP phones are industrial-grade wireless devices designed for professionals who are mobile within office, hospitality, health-care or other venues where IT management requires user endpoints that offer more control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones provide mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in workplaces with 802.11x Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a hi-res color display, a rugged shell rated Mil-SPEC 810G to withstand dropping and compliant with IP67 for particulate and splash resistance, extended batteries, a speakerphone, and an integrated Bluetooth radio to support wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for use in hazardous environments. Cisco's 8821-EX also has a case made out of industry-standard yellow plastics, which makes it easy to locate during an emergency. Learn about Progent's Wireless IP Phone integration support.

Cisco 9900 VoIP Phones Consulting FirmCisco's discontinued 9900 Series of high-performance VoIP phones mix high-quality voice with high-resolution color screens to deliver a productive multimedia unified communications solution for knowledge professionals and executives. The two IP phones in the 9900 line feature an SD 640x480 pixel color screen, a Bluetooth 2.0 radio to work with a wide selection of headsets, and an integrated Gigabit Ethernet port. The Cisco EnergyWise function is offered as an option and can lower off-hour power consumption by as much as 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for connecting to voice-over-wireless LAN networks, and four soft-label touchscreen keys to access Cisco UC functions. The 9971 VoIP phone supports up to 3 Cisco IP Expansion Modules for expanding programmable line and feature keys.

Unified Communications Application Software
Within Cisco's Unified Communications platform, IP telephony, IP video, and other UC applications are isolated from the call- and voice-processing mechanism, and they may reside anywhere within the network. A cohesive network framework offers an open environment for feature-rich business applications and acts as a firm basis for downstream convergence-based applications. Cisco cooperates with third-party technology partners to offer a wide selection of IP telephony and video applications and devices. Cisco also enables the ability to create and administer customized internal applications.

UC applications available from Cisco and supported by Progent's consultants include:

Jabber
Jabber is a UC client application that provides presence, IM, voice, video, voice messaging, screen sharing, and online conferencing functions for PCs, Macs, tablets plus iPhones, Android phones, and Blackberries. Jabber is a rebranding and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and WebEx Connect, with major improvements in the areas of HD video features and screen sharing, and expanding the team experience to additional operating systems and endpoint hardware. Jabber operates with Cisco Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and automated attendant, and Cisco WebEx Meeting for conferencing and online meetings.

Since Jabber is built around key industry protocols, it can communicate with a broad selection of non-Cisco platforms. For example, Extensible Messaging and Presence Protocol (XMPP) enables Cisco Jabber users to exchange IM and presence information with various XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync. Jabber capabilities are available from Microsoft Office applications including Outlook and Microsoft SharePoint. This extensive platform compatibility maximizes output by providing a common end-user experience and accommodating the bring-your-own-device model of computing. Progent can provide the assistance of Microsoft-certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can help you to use Jabber with Microsoft's powerful collaboration platforms. Progent also can provide expertise with Apple iPhone integration and Android smartphone integration to help your organization to increase the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
WebEX Meeting Center enables online conferencing for users with a browser or virtually any desktop or mobile computer. WebEx Meeting Center is delivered as software as a service via the Cisco WebEx Cloud. This makes it simple to deploy and expand, streamlines administration, eliminates high initial investment, features maximum uptime and enterprise-grade data protection, and delivers consistently high throughput. Key capabilities include support for sharing discrete content or an whole screen with remote attendees in real time, the ability to incorporate multimedia into presentations including PowerPoint and Flash animations, session recording plus editing and playback for training and demonstrations, single sign-on (SSO) and integration with other Cisco collaboration applications such as Jabber and TelePresence, plus strong data protection and encrypted access with strict policy management.

WebEx Web Conferencing Consultants

WebEX Meeting Center runs on Windows, Mac, and Linux-powered desktops and notebooks and permits mobile users to start, schedule, and attend conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate web meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging applications.

Cisco TelePresence Products for On-premises Teleconferencing Ecosystems
For medium-size organizations and enterprises who want to create a local or hybrid local/cloud environment for video conferencing, Cisco offers a portfolio of Cisco TelePresence platforms that enable high-definition teleconferencing for attendees with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs with Cisco Unified CM to bring multiparty telepresence to UC deployments and can expand meetings to support cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of the way conferencing resources are allocated for every individual attendee, allowing managers to define the exact service level and experience required for each user. Cisco TelePresence Content Server captures video and presentations for live distribution and video on demand viewing.

Cisco Unity Connection and Unity Express for Unified Voice Messaging
Cisco's Unity Connection, an extension of Unified CM, is a converged voice messaging system that facilitates collaboration by offering flexible set of options for accessing calls and messages within an environment that is easy to deploy and administer. Unity Connection allows you to access and manage voicemail from your email inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Connection also provides sophisticated voice-recognition features for hands and eyes free management and extensive Automated Attendant features such as intelligent routing for inbound phone calls and easily customizable call-filtering and message-notification options. The Unity Connection platform operates as a VM that can reside on a BE6000 server or a Cisco Services Ready Engine 910 router blade service module and can accommodate as many as 20,000 mailboxes on each server.

Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses and enterprise satellite offices with up to 500 voice mailboxes. Cisco Unity Express permits users to manage voicemail messages via a Cisco Unified IP Phone display, a browser, or an email client. Cisco routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent offers certified configuration and support services for all ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with Cisco CUCM and agent desktop apps such as Cisco Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the appropriate sales or service agent. Unified CCE or UCCE offers smart call distribution, computer telephony integration (CTI), multiple channel customer contact management, network call queuing, IVR and advanced company-wide reporting to streamline the creation and administration of a modern customer contact center. Cisco products supporting Unified CCE's client contact management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX) provides an out-of-the-box bundle for building a customer contact center for branch or midmarket systems that handle up to 400 agents. Several bundles are offered, as well as a variety of optional enhancements. Cisco Unified CCX integrates with Cisco Unified CM and offers intelligent call routing, contact interaction management, reporting, IVR, and management of voice, email, web chat, and social media requests. Cisco Unified CCX comes with Cisco Finesse, a browser-based desktop agent that needs no client-side software setup. Optional enhancements include call-in-queue, expected-wait-time announcements, and workforce and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be reached via a single phone number that rings at the same time on their Cisco desktop VoIP Phone and their mobile phone. Users can transfer live conversations between their desktop IP phone and their smartphone seamlessly. Calls that are not answered can be redirected to a Unity or Cisco Unity Connection account. Users can create their own access lists that specify which calls get extended to alternate endpoints.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning offers an automated process for initial installs and for follow-on moves, adds, changes, and deletions. A user-friendly console provides a single view of a user and the user's services. Prime Collaboration Provisioning significantly speeds up site installations and reduces the time required to implement ongoing updates. Prime Collaboration in addition provides management analytics that show application adoption and consumption trends, enabling administrators to optimize IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways allow Cisco Unified Communications environments to communicate with public systems and with users working outside the corporate firewall. Cisco's portfolio of communication gateways provide UC support for all types of gateway and session-border-control applications.

Collaboration gateways available from Cisco and supported by Progent include:

Cisco Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gatekeeper that allows companies to allow colleagues, suppliers, customers, or partners who are working on various outside networks, collaboration applications, or endpoint devices to connect to Cisco Unified Communication features. Cisco's Expressway gateway integrates with a Cisco CM deployment or Cisco Business Edition 6000, or can be run via the cloud with Cisco Hosted Collaboration Solution to make productive collaboration more universal. Important features of Cisco Expressway are:

  • Mobile and Off-site Connectivity: Remote users with any Jabber-supported client or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) as well as TLS security and can access all their collaboration applications (high-definition video, high-quality voice, rich content IM, and presence) without the inconvenience starting a VPN connection. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN, delivering a user experience at home the same as the office.
  • Cisco Jabber Guest Support: Expressway is integral for enabling Jabber Guest, which allows “guests” to interact with your business easily and securely using lightweight web-browser and mobile video phone calls.
  • Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between onsite Cisco or non-Cisco collaboration solutions and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, extensible conferencing environment that transparently combines business-quality voice, video, and data sharing to any client, anywhere, using any endpoint.
  • Interoperability: In case your organization currently has third-party video technology, Cisco Expressway can assist you to migrate efficiently to Cisco technology whenever it makes business sense. Cisco Expressway provides video interoperability with industry standard H.323, H.264 SVC, or SIP environments. Gateway standards supported by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding to AVC/H.264.
Cisco Unified Border Element
The Cisco Unified Border Element is a collaboration edge session border controller that connects converged business communications networks to the public switched telephone network. Beyond providing session border control, CUBE delivers simple and affordable collaboration outside the enterprise firewall. Important unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio for high-capacity SIP-based audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response applications
  • Policy-based security evaluation of phone calls
  • B2B telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be deployed on many of Cisco's enterprise-class routers, including Cisco's ASR 1000 Series Aggregation Services Routers, the Cisco ISR 4000 family, the ISR G2 Series, and high-end models of Cisco's 800 fixed routers. Cisco's virtualized CUBE, called vCUBE, runs as a software load in a VMware ESXI virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Phone Systems
The legacy Cisco Unified Communications 500 Series is an all-in-one VoIP and unified communications system for small businesses. UC500 packages deliver voice, data, voicemail, auto attendant, video, security, and wireless capabilities, run with older generation Cisco VoIP phones, and support various PSTN connections.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's discontinued UC500 VoIP switch was the heart of a complete unified communications solution

All of UC500 series bundles include a desktop switch with 8 Power-over-Ethernet (PoE) interfaces plus additional foreign exchange stations (FXS) and foreign exchange office (FXO) ports, a firewall, and VPN. Built-in WiFi is an option. VoIP user capacity can be expanded by attaching Cisco Catalyst Express switches. Every UC500 offering also comes with licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express software for voice messaging and automated attendant. The Cisco UC520 package supports 8 to 16 VoIP users and incorporate 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 system allows 32 users and has 8 FXO interfaces. The Cisco UC560 package allows 48 users and 12 foreign exchange office interfaces.

Progent's seasoned VoIP consultants can assist you to maintain your legacy UC500 VoIP gateway or design and implement an efficient upgrade to a current VoIP solution like Cisco's Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Video Conferencing
Progent can provide online or on-premises access to a certified CCIE Collaboration consultant to assist your business to plan, deploy, administer and troubleshoot unified communications environments supported by Cisco Unified Communication products in an in-house, distributed, or hybrid environment. Progent's Cisco consultants have extensive backgrounds supporting Cisco Unified Communications Manager and CallManager, IP voice and video phones and other endpoints, UC applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gatekeepers, utilities incorporated into Cisco Catalyst switches and routers. Progent can also offer support for technologies like Cisco Survivable Remote Site Telephony, Cisco Unified Border Element, H.323 and SIP gateways, Call Admission Control, IP voice trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can also assist you to build SIP infrastructure environments that include SIP-based VoIP phones and media phones, SIP-based CUBE trunks, and SIP administration tools with Cisco Unified CM.

Progent's custom application programmers can build specialized unified communications software that will enable your company to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business processes for enhanced efficiency. Progent can revue your current network and Internet access infrastructure to determine whether your environment is configured to support business-quality IP voice and HD video, help you to select and integrate Cisco hardware and software that make sense for your present needs and downstream expansion objectives, and interface your Cisco Unified Communications solution with products from other suppliers. Progent's CISSP certified network security consultants can show you how to develop, carry out, and test an enterprise-wide security strategy for your converged communications solution. Also, Progent can assist your organization to configure Cisco high-availability mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control redundancy in remote-branch and telecommuter sites, and Progent's disaster recovery and business continuity planning experts can help you create a sensible disaster recovery strategy to ensure the availability of your business-critical unified communications environment.

Cisco Unified Communications Manager/CallManager Migration Consulting
Versions of Unified Communications Manager 8.6 before 8.6 and all releases of CallManager have arrived at end-of-life. Therefore Cisco will cease to enhance, repair, or test this older software. Security patches for this pivotal application will end, which in certain circumstances may create compliance or even legal liability issues.

Progent continues to provide expert support for end-of-life releases of Unified Communications Manager and Cisco CallManager, but in case your company is now using an out-of-dated version of this critical software your organization should start now to prepare for your migration. Progent's collaboration consultants can assist you to upgrade efficiently to the current release of Cisco Unified CM and can typically save customers up to 50% off consulting fees compared to most computer service companies because of Progent's documented procedures and experience in this area. By following leading practices, Progent can make sure your organization sees a fast payback on your IT investment by showing you how to benefit fully from the enhanced features, lower administrative and maintenance costs, more engaging collaboration capabilities, and stronger data protection offered by the latest release of Unified CM.

Progent's migration services include ROI assessment, project management or co-management, system testing and validation, Cloud connectivity, setting up endpoint devices from Cisco and third-party suppliers, smartphone and tablet connectivity, data protection consulting, management automation, disaster recovery planning, network topology design, training, and ongoing consulting services and technical support. Progent also has put together fixed-priced migration packages to keep your costs visible and affordable.

To learn more details concerning Progent's consulting expertise for Cisco technology, pick a topic:

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