Exchanging live voice and video over IP has progressed from simply being being a shrewd means to cut phone carrier bills to being a required tool for collaboration and productivity. Unified communications, once limited to managing Internet-based voice and faxes on a single network platform to replace traditional PBX systems, today incorporates voice and video, mobile communications, IM, real-time presence, services, and much more all in a cohesive framework that is easy to manage, extensible, secure, fault-tolerant, cost-effective, and intuitive.
Cisco is the market leader in supplying the hardware and software infrastructure for supporting the current paradigm of unified communications (UC). Cisco's unified communications solution enhances the efficiency of IT systems by slashing operational expenses; combining rich media functions with popular software programs to improve worker output; facilitating collaboration among employees, associates, and suppliers to save time and enhance business results; and streamlining the management of your communications ecosystem.
Cisco's Unified Communications solutions address these primary product areas:,
Progent can provide the online or onsite services of a Cisco-certified CCIE (Collaboration) specialist who can help businesses of any size to plan, install, administer, migrate, expand, move, and troubleshoot Cisco unified communications products so you can realize the greatest business value of your communications investment. Progent can deliver expert consulting for every facet of Cisco's unified communications solutions including call processing and control software, VoIP and softphones, and teleconferencing software. Progent in addition offers consulting and support services for Cisco's rich media-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.
- Call Control Platforms for controlling calls and sessions
- Collaboration Endpoints to enhance end-user engagement
- Unified Communications Software Applications for easy access to presence, chat, voice and video, voice messages, white boarding, and voice/video conferencing
- Communications Gateways for providing connectivity with outside networks and teleworkers
Call and Session Processing Software - Unified Communications Manager/CallManager
The call-processing agent is the core of Cisco's IP Communications system and provides the flexibility to implement a centralized call-processing design, a decentralized design, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise phone capabilities to packet telephony network devices such as VoIP handsets, media management devices, VoIP gateways, and multimedia programs throughout the network. Cisco Unified Communications Manager supports additional multimedia functions including unified messaging, multimedia conferencing, and collaborative customer communication networks.
The most recent release of Cisco Unified CM, previously known as Cisco CallManager, offers a wealth of enhancements that accelerate your return on investment by cutting administrative and support expenses, increasing user output, facilitating teamwork, accommodating the BYOD model of working, strengthening data protection, and allowing optimal utilization of IT resources. Top new features include automatic dial-plan replication and batch provisioning, streamlined certificate control, extended support for standards-based single sign-on (SSO) for administrators and end users, hardware-agnostic call recording, on-the-road connectivity with no need for VPN tunneling, a new self-care interface that makes it simple for users to specify their preferences for all of their endpoint devices, and support for Transport Layer Security for mobile clients.
In cases where you implement a centralized Unified Communications Manager cluster to manage voice processing for customers at remote sites, administrators can help ensure continuous phone availability through Cisco SRST, a Cisco IOS Software image for routers. If a WAN connection breaks, Cisco SRST incorporated in the router offers basic Cisco UC Manager services until the connection is repaired. For a description of Progent's consulting support for Cisco routers, see consulting services for Cisco ISR routers.
For small business networks, branch locations, and retail deployments that do not need the complete functionality available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers an economical solution that meets the requirements of sites with as many as 450 users. Since Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can quickly implement a unified voice and data environment.
The Cisco BE6000 is a line of turn-key solutions that provide fundamental collaboration features such as routing, IP gateway, high definition voice/video, messaging, instant messaging and presence, voice and video conferencing, and paging support, allowing any end user to connect on any endpoint device from any site. All BE6000 solutions are shipped preloaded with virtualization and Unified Communications applications, making deployment quick and easy and cutting cost of ownership for companies with up to 1000 workers. All BE6000 solutions are delivered preinstalled with a virtualization hypervisor and Unified Communications applications. You can instantly enable UC software applications as their needs evolve.
The small-scale BE6000S includes five standard collaboration applications installed on a single combination 2921V ISR router/IP gateway/virtualized blade server platform and can handle a maximum capacity of 150 workers and 300 devices. The medium-scale BE6000M supports 4 collaboration application options activated on a single virtualized C220 M4 server platform and can handle as many as 1000 workers, 1200 devices, and 100 contact center agents. The high-end BE6000S Supports 8 collaboration application options enabled on a single virtualized C220 M4 server platform and can handle as many as 1000 users, 2500 devices, and 100 contact center agents.
For additional information about Progent's expertise with Unified Communications Manager (CallManager), visit Unified Communications Manager (CUCM) and Cisco CallManager design, integration, migration and troubleshooting.
IP Phones: IP Voice and IP Video Endpoints
A communications endpoint is a user device, either a physical phone set or a soft phone application on a PC or mobile computer. In the IP world, every VoIP phone is Ethernet connected. IP phones offer all of the functions that an ordinary telephone provides, but Voice over IP phones often provide extra functions such as the ability to access the web or run business applications.
Unlike traditional PBX systems, in a Cisco IP telephony network you can perform almost instant moves, additions, and changes. All you do is take the IP phone to its new location, plug it into an Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager (formerly CallManager). All client permissions and configurations are automatically replicated, doing away with the cost and hassle of dispatching support personnel to wiring closets. An additional efficient capability is location independence, which allows you to sign into any Cisco VoIP phone and get your own phone number and rights.
Cisco offers a broad range of VoIP handsets. The low-cost SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications (DECT) phones that feature high-quality voice, support for hosted Internet Protocol phone environments or an IP private branch exchange (PBX), easy installation and highly secure online installation, in-service software updates, and browser-based configuration. The low-end SPA301 is a one-line IP phone with no display or speakerphone function, a base dialer that has one Ethernet connector, and a wired handset without keys. The SPA302D, designed exclusively for operation with the Cisco SPA232D DECT ATA (Analog Telephone Adapter), is a multiple-line cordless Digital Enhanced Cordless Telecommunications (DECT) handset that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an affordable three-line IP phone with two switched Ethernet ports, a 128x64 mono display and a speakerphone.
Cisco's SPA500 family IP phones are affordable endpoints that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, Power over Ethernet, and conferencing support. Most models have a 128 x 64 mono screen display, The SPA501G has eight lines and has eight soft keys but no hi-res display. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G VoIP phone supports four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G IP Phone supports 12 lines and features 12 soft keys. The SPA512G IP Phone supports four lines, no soft keys and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has programmable buttons, and supports 10/100/1000 Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color screen, supports five lines, and features five programmable keys.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for occasional-use settings such as lobbies, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono non-backlit display, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a display and uses a hook switch for transferring a call or joining a conference.
Cisco's 7800 Series of economical IP phones are VoIP devices featuring backlit mono screens, four soft keys, 11 dedicated buttons, an Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All models in Cisco's 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save technology, available on the higher end 7800 units, cuts off-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared areas as well as for workers with infrequent voice communications needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is offered through an optional handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line endpoint with a 396 x 162 display and is the only model in the 7800 line that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 VoIP phone is a 16-line device targeted for administrative staff, contact center personnel, and supervisors who have heavy call needs.
Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media endpoints with a 320 x 240 pixel color display, a 1xGb Ethernet switch, Class 3 PoE, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft keys.
Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that includes desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 dedicated keys. Cisco's IP Phone 8811 features a monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.
Cisco's wireless IP phones are hardened wireless devices intended for workers who are on the move within campus, warehouse, health-care or other venues where management wants user endpoints that provide more administrative control, data security and durability than is possible with the BYOD style of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises users the benefits of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a hi-res color screen, a durable shell designed for shock resistance and IP67 for particulate and splash resistance, extended batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 radio to support wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for hazardous environments. The 8821-EX also has a shell made of industry-standard yellow plastics, which makes the device easy to locate during an emergency. Learn about Progent's Cisco Wireless VoIP Phone integration consulting.
Cisco's discontinued 9900 Series of high-performance VoIP phones combine high-definition voice with high-resolution color video to provide a rich multimedia experience for managers and executives. The two IP phones in the 9900 family feature an SD VGA color screen, a Bluetooth 2.0 transceiver to support a broad selection of headsets, and a built-in 10/100/1000 Ethernet port. The Cisco EnergyWise power-save feature is optional and can lower off-work power consumption by 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and allows up to 2 Cisco IP Expansion Modules for adding scalability to programmable line and function keys. The IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi transceiver for connecting to Voice-over-wireless LAN (VoWLAN) networks, and four programmable touchscreen keys to invoke Cisco Unified Communications features. The 9971 VoIP phone allows up to 3 Cisco IP Expansion Modules for expanding customizable line and function keys.
Unified Communications Application Software
Under Cisco's Unified Communications platform, IP phone, video, and other UC applications are independent from the call/voice processing infrastructure, and they may reside anywhere within the system. A cohesive network infrastructure offers an open environment for feature-rich applications and provides a solid basis for downstream convergence-based software. Cisco cooperates with leading IT industry companies to offer a wide range of IP phone and IP video software applications and products. Cisco also supports the ability to develop and manage customized internal applications.
Collaborative application software offered by Cisco and supported by Progent include:
Cisco Jabber is a converge media client application that supports presence, IM, voice, HD video, voice messaging, desktop sharing, and real-time conferencing features for PCs, Apple Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator soft phone, Cisco Mobile, and WebEx Connect, with major enhancements to video features and desktop sharing, and extending the collaboration experience to more platforms and endpoint hardware. Jabber works in conjunction with Cisco Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voicemail and automated attendant, and WebEX Meeting for online meetings.
Since Jabber is built around key industry standards, it can communicate with a wide range of third-party products. For instance, XMPP allows Jabber to exchange IM and presence data with other XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber features are available from Microsoft Office applications including Microsoft Outlook and Microsoft SharePoint. This broad platform compatibility optimizes productivity by delivering a consistent user environment and accommodating the bring-your-own-device model of computing. Progent offers the expertise of Microsoft-certified Exchange and Outlook consultants and SharePoint application developers who can show you how to use Jabber with Microsoft's popular collaboration products. Progent also offers help with iPhone and iPad integration as well as Google Android smartphone integration to help your organization to increase the productivity of your BYOD environment.
WebEX Meeting Center
WebEX Meeting Center provides web and video meetings for participants using a browser or almost any PC or mobile device. Cisco WebEx is delivered as SaaS through Cisco's WebEx Cloud. This makes it easy to deploy and scale, reduces the cost of administration, avoids major up-front investment, features maximum uptime and enterprise-grade security, and provides excellent throughput. Important features include support for sharing discrete content or an whole screen with online attendees in real time, the capability to incorporate rich media into presentations including Microsoft PowerPoint and Flash animations, recording plus editing and playback for training, single sign-on (SSO) and support for Cisco collaboration applications such as Cisco Jabber and Cisco TelePresence, plus strong data protection and encrypted connections with tight policy management.
WebEX Meeting Center works with Microsoft Windows, Mac, and Linux-powered desktops and permits mobile workers to launch, calendarize, and participate in conferences on Google Android devices, iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. You can also launch web meetings instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of IM solutions.
Cisco TelePresence Portfolio for In-house Teleconferencing Ecosystems
For midsize businesses and enterprises who wish to build an in-house or hybrid on-premises/cloud solution for teleconferencing, Cisco provides a portfolio of Cisco TelePresence products that enable high-quality video conferencing for participants with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that works in conjunction with Cisco Unified CM to deliver multiparty telepresence to converged environments and can extend meetings to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software simplifies management of how conferencing resources should be allocated for each participant, enabling managers to define the precise service level and experience required for each user. Cisco TelePresence Content Server records video and presentations for live distribution as well as video on demand (VOD) playback.
Cisco Unity Connection and Unity Express for Converged Voice Messaging
The Cisco Unity Connection, an extension of Cisco Unified Communications Manager, is a unified voice messaging solution that accelerates teamwork by providing a variety of alternatives for retrieving voice messages within an environment that is simple to implement and manage. Cisco Unity Connection lets you access and manage voice messages from your email inbox, browser, Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Connection also offers advanced voice-recognition capabilities for hands and eyes free management and extensive Automated Attendant functions such as intelligent routing for incoming calls and custom call-filtering and message-notification options. The Unity Connection platform operates as a VM that can reside on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate up to 20,000 mailboxes on each server.
Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, integrated messaging, interactive voice response, and greeting services for small to medium businesses and enterprise satellite offices with as many as 500 users. Unity Express allows users to access and manage voicemail via a Cisco IP Phone display, a browser, or your email system. Cisco routers for which Cisco Unity Express is offered as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent can provide certified consulting and troubleshooting services for all ISR routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) integrates with Cisco CUCM and desktop agent apps like Cisco Finesse to provide automatic call distribution (ACD) features that allow an organization to connect customers with the right salesperson or service representative. Unified CCE features intelligent call routing, computer telephony integration (CTI), multiple channel contact management, call queuing, interactive voice response (IVR) and advanced enterprise-wide reporting to simplify the deployment and management of a large-scale contact center. Cisco platforms incorporated in Unified CCE's client interaction management solution include Cisco Unified IP Phones, Voice, and Cisco network infrastructure.
Unified Contact Center Express (Unified CCX) provides a packaged bundle for creating a customer contact center for mid-scale systems that handle up to 400 agents. Several bundles are offered, plus a selection of optional advanced features. Cisco Unified Contact Center Express works with CUCM and offers intelligent call routing, contact interaction management, integrated reporting, interactive voice response, and management of voice, email, web chat, and social media requests. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based customizable desktop agent that needs no client-side installation. Optional advanced features include conditional routing, estimated-wait-time messages, and quality management.
Cisco Mobile Connect for Single Number Reach
Mobile Connect, commonly referred to as Single Number Reach (SNR), makes it possible for users to be called via one number that rings simultaneously on their Cisco VoIP Phone and their cell phone. Users can switch active conversations between their desktop VoIP phone and their smartphone without disruption. Unanswered calls can be redirected to a Unity or Unity Connection account. Users can create personal access lists that specify which calls get directed to alternate phones.
Cisco Prime Collaboration Provisioning
Cisco Prime Collaboration provides an automated platform for first-time installs as well as for follow-on moves, additions, changes, and deletions. A user-friendly interface provides a unified look at a user and the subscriber's services. Prime Collaboration Provisioning significantly speeds up site rollouts and reduces the effort required for future updates. Prime Collaboration also provides advanced analytics that show technology adoption and consumption trends, allowing administrators to make more efficient use of IT resources and further lower total cost of ownership.
Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco Unified Communications networks to connect with public systems and with users operating outside the corporate firewall. Cisco's portfolio of gateways deliver unified communications services for a broad range of gateway as well as session-border-control deployments.
Collaboration gateways offered by Cisco and supported by Progent include:
Expressway Converged Communication Gateway
Cisco's Expressway is a powerful unified communications and collaboration gateway that enables companies to provide colleagues, suppliers, customers, or partners who are using various outside network environments, collaboration applications, or endpoint equipment to connect to Cisco Unified Communication features. Cisco's Expressway integrates with an enterprise Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to help make productive collaboration more universal. Important capabilities of Cisco Expressway are:
Cisco Unified Border Element (CUBE)
- Mobile and Remote Access: Remote users who have any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints get the convenience of single-sign-on as well as Transport Layer Security (TLS) and can access all their collaboration applications (high-definition video, business-quality voice, rich content instant messaging, and presence) without the inconvenience establishing a VPN. Also, teleworkers can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user environment at home that is identical to the corporate office.
- Cisco Jabber Guest Support: Expressway is critical for supporting Jabber Guest, which permits “guests” to interact with your business simply and securely using streamlined web-browser and mobile multimedia calls.
- Cisco Cloud Access: Cisco Expressway can function as a gateway that connects between on-premises Cisco or third-party systems and the WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Cisco Expressway deliver an advanced, scalable teleconferencing environment that transparently combines voice, high-definition video, and data sharing to anyone, anywhere, using any endpoint.
- Interoperability: In case your organization already has non-Cisco video systems, Expressway can assist you to move efficiently to a Cisco solution when you choose. Cisco Expressway offers video compatibility with industry standard H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Interoperability standards allowed by Cisco Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding to H.264/MPEG-4 AVC.
Cisco Unified Border Element is an advanced session border gateway that connects converged business communications networks to the public switched telephone network. Beyond offering session border control, Cisco Unified Border Element (CUBE) delivers easy and cost-efficient collaboration beyond the firewall. Sample collaboration functions supported by CUBE include:
CUBE software is available for licensing on Cisco IOS control software and can be run on a broad range of Cisco's enterprise-class router platforms, including Cisco's ASR 1000 routers, the ISR 4000 family, the ISR G2 Series, and high-end versions of the 800 fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual application container.
- Cisco WebEx Cloud Connected Audio for high-capacity SIP-media-connected conferencing
- Voice/Video recording
- Enterprise Call-center and interactive-voice-response solutions
- Policy-led security evaluation of phone calls
- B2B teleconferencing over SIP
How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent can provide online or on-premises access to a certified CCIE Collaboration consultant to help your business to design, implement, administer and troubleshoot converged communications networks that incorporate Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco engineers have extensive backgrounds with Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's teleconferencing products, collaboration gateways, utilities incorporated into Cisco Catalyst switches and routers. Progent can also offer support for related technologies like Cisco SRST, CUBE, H.323 and SIP gateways, Call Admission Control, IP voice trunks, PSTN, and Cisco's architecture for voice, video and integrated data. Progent's SIP infrastructure consultants can in addition help you to create SIP connectivity environments that include SIP VoIP phones and video phones, SIP trunks, SIP conferencing and SIP administration tools with Cisco Unified CM.
Progent's application developers can create specialized unified communications software that will enable your organization to incorporate the capabilities of Cisco Unified Communications Manager into your company processes for enhanced efficiency. Progent can audit your existing network and Internet connectivity architecture to make sure your environment is configured to accommodate business-quality IP voice and HD video, help you to select and integrate Cisco products appropriate for your current needs and downstream growth goals, and integrate your Cisco collaborative communications products with products from other suppliers. Progent's ISSAP certified information security and compliance consultants can assist you to develop, carry out, and test an enterprise-wide security strategy for your unified communications ecosystem. Also, Progent can assist you to deploy Cisco fault-tolerant mechanisms such as Cisco Unified Survivable Remote Site Telephony (SRST) to provide cost-effective call control backup in remote-branch and home-office sites, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a viable DR/BC plan to ensure the availability of your business-critical unified communications environment.
Cisco Unified Communications Manager/CallManager Migration Services
Versions of Unified CM before 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco Engineering will no longer develop, fix, or test the product software. Security patches for this pivotal product will end, which in some situations may create compliance or even legal liability issues.
Progent will continue to provide comprehensive consulting and support for end-of-life versions of Unified Communications Manager and Cisco CallManager, but in case your business is now running a legacy release of this essential application you should start immediately to prepare for your upgrade. Progent's collaboration consulting professionals can assist you to upgrade non-disruptively to the current release of Cisco Unified Communications Manager and can typically save clients up to 50% off consulting service costs compared to most IT service companies thanks to Progent's documented process and experience in this practice area. By following leading practices, Progent can make sure your company sees a quick payback on your IT investment by showing you how to take full advantage of the new and improved features, lower management and support costs, more engaging collaboration, and tighter data protection offered by the newest edition of Cisco Unified CM.
Progent's upgrade consulting services include ROI analysis, project management, system testing, Cloud connectivity, setting up endpoint devices from Cisco and third-party suppliers, mobile connectivity, security and compliance services, management automation, business continuity planning, network topology design, staff and user training, and continuing consulting services and technical support. Progent also offers ultra-affordable upgrade packages to make sure your costs are visible and under control.
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If you wish to contact Progent about engineering expertise for Cisco products, call 1-800-993-9400 or refer to Contact Progent.