Cisco Unified Messaging ConsultantsSending live voice and video over IP has evolved from simply being being a savvy means to save money on phone bills to being an indispensable tool for productive collaboration. Unified IP communications, once limited to combining Internet-based voice and faxes on a single platform to take the place of expensive PBX systems, today includes VoIP and video, mobile communications, chat, presence, collaboration services, and much more within a centralized ecosystem that is easy to manage, scalable, highly secure, fault-tolerant, cost-effective, and intuitive.

Cisco is the market leader in supplying the hardware and software infrastructure required to support the modern paradigm of unified communications (UC). Cisco's UC architecture enhances the productivity of IT systems by cutting operational costs; combining rich media features with popular software applications to increase worker output; facilitating collaboration among employees, partners, and vendors to save time and enhance business results; and streamlining the administration of your converged voice and data environment.

Cisco's Unified Communications solutions address several primary product categories:,

  • Call Control Platforms for managing rich media calls and sessions
  • VoIP and Video Phones and Softphones to enhance worker productivity
  • UC Software Applications for integrated access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
  • Communications Gateways for providing connectivity with outside networks and telecommuters
Progent can provide the remote or on-premises services of a certified CCIE expert who can assist businesses of all sizes to plan, deploy, administer, migrate, expand, relocate, and troubleshoot Cisco UC products so that you maximize the strategic value of your UC investment. Progent can provide expert support for every facet of Cisco's UC solutions including call management tools, VoIP and softphones, and immersive telepresence software. Progent also offers consulting and support for Cisco's IP voice-optimized infrastructure such as Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.

Call Control Agents - Unified Communications Manager (CallManager)
Cisco Unified Communications ConsultantsThe call-processing agent is the centerpiece of the Cisco IP collaboration system and gives you the flexibility to implement a central call-processing model, a decentralized model, or a mix of the two. In a centralized deployment, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise phone features to packet products such as IP phones, media processing products, VoIP gateways, and multimedia programs across the network. Unified Communications Manager enables extra multimedia services including unified messaging, video conferencing, and group-based client communication networks.

The latest version of Unified Communications Manager, formerly known as CallManager, offers a variety of improvements that speed up your return on investment by cutting administrative and maintenance expenses, improving user output, facilitating teamwork, accommodating the bring-your-own-device model of computing, fortifying security, and making optimal use of IT resources. Headline innovations include Global Dial Plan Replication (GDPR), simplified certificate management, expanded support for single sign-on (SSO) for administrators and users, hardware-agnostic call recording, mobile connectivity with no need for VPN, a revamped self-care utility that makes it easy for end users to select their options and preferences for all devices, and support for Transport Layer Security for mobile users.

When you implement a centralized Cisco Unified Communications Manager cluster to control voice processing for users at remote sites, IT managers can help achieve non-stop phone availability using Cisco SRST, a Cisco IOS Software image for Cisco routers. If a WAN link fails, Cisco SRST in the Cisco router offers basic Cisco UC Manager functions until the link is returned. For a description of Progent's consulting services for Cisco ISR routers, see consulting support services for Cisco routers.

For small business networks, branch offices, and retail environments that do not require the full functionality offered by Unified CM, Cisco Unified Communications Manager Express, formerly named CallManager Express offers a budget-friendly solution that meets the requirements of sites with as many as 450 workers. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software running on a Cisco router, smaller offices can rapidly deploy a converged voice/data environment.

Cisco's BE6000 is a family of complete platforms that offer fundamental collaboration features including routing, gateway, high definition voice and video, messaging, chat and presence, conferencing, and paging support, allowing any end user to collaborate on any endpoint from any location. All Business Edition 6000 systems come packaged preloaded with virtualization and Unified Communications applications software, making deployment fast and simple and cutting operating expenses for organizations with up to 1000 employees. All versions are shipped preloaded with virtualization and UC applications software. Organizations can instantly activate Unified Communications software applications whenever their requirements dictate.

The office-in-a-box Business Edition 6000S includes five standard collaboration software applications installed on one combination ISR router/IP gateway/virtualized E1600 M2 blade server device and supports as many as 150 users and 300 devices. The medium-scale Business Edition 6000M includes 4 unified communications software application options activated on a single virtualized C220 M4 server platform and supports up to 1000 users, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line Business Edition 6000H Supports eight unified communications software application options enabled on a virtualized Cisco C220 M4 server platform and can handle as many as 1000 workers, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager planning, integration, migration and troubleshooting.

IP Phones: VoIP and IP Media Endpoints
A communications endpoint is an end-user instrument, and can be a physical phone set or a soft phone program that runs on a desktop or handheld computer. In the Internet Protocol world, every IP endpoint has an Ethernet connection. IP phones offer all of the capabilities that an ordinary phone handset has, but IP phones often provide extra features including being able to access websites or host collaboration applications.

Cisco Voice over IP Phones HelpUnlike conventional Private Branch Exchange systems, in a Cisco IP telephony environment you can perform virtually instant moves, adds, and changes. All you do is take the IP handset to its new location, attach it to the Ethernet connection, and the IP phone announces itself with Cisco Unified Communications Manager. All user rights and configurations are automatically replicated, doing away with the expense and delay of sending support personnel to wiring closets. Another useful capability is extension mobility, which allows you to sign into any Cisco IP device and receive your own phone extension and rights.

Cisco offers a broad range of VoIP hardware endpoints. Cisco's entry-level Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices that feature wide-band audio, compatibility with hosted IP phone environments or an IP PBX, easy deployment and secure online installation, transparent software updates, and web-based set up. The value-priced SPA301 is a one-line IP phone with no screen or speakerphone function, a base dialer that has a single Ethernet port, and a corded handset without a keypad. The SPA302D, intended exclusively for use with the Cisco SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiline wireless DECT IP phone that supports 10-lines, a 176 x 220 pixel color screen, and a keypad with speakerphone capability. Cisco's SPA303 is an entry-level 3-line SIP-based phone with two switched Ethernet ports, a 128x64 monochrome screen and a speaker.

Cisco SPA500 Series IP Phones Consulting ServicesCisco's SPA500 family IP phones are low-cost endpoints that support both SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet, and conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G has eight lines and has eight soft buttons but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable keys. The SPA504G VoIP phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight soft buttons. The SPA509G supports 12 lines and has 12 programmable keys. The SPA512G has four lines, no soft keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports Gigabit Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 pixel color screen, supports five lines, and features five programmable keys.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP devices intended for infrequent-use settings such as lobbies, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono non-backlit screen, an integrated 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a display and requires a hook switch for call transfer and conferencing.

Cisco's 7800 Series of value-priced IP phones are VoIP endpoints featuring backlit mono screens, four soft keys, 11 dedicated keys, an integral Ethernet port with Class 1 Power over Ethernet (PoE), and an integral speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in the 7800 family feature the same advanced speakers and microphones as Cisco's 8800 Series IP phones to deliver a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, offered on the advanced 7800 models, reduces off-hours energy usage by up to 60 percent. The Cisco IP Phone 7811 is a one-line phone designed for shared areas and for employees with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 screen plus a narrow-band speakerphone. Wideband audio is offered via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line phone with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 screen and is the only unit in the 7800 line to support Gigabit Ethernet. The high-end IP Phone 7861 is a 16-line endpoint targeted for administrators, call center agents, and supervisors who have significant call needs.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color display, an integral 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft keys.

>Cisco 8800 Series IP Phones Integration Consulting

Cisco's IP Phone 8800 Series is a line of SIP-based endpoints that features desktop devices, a conference IP phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 includes a backlit monochrome display and supports Class 2 PoE. The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is available in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Wireless VoIP Phone Integration and Troubleshooting ConsultantsCisco's wireless VoIP phones are hardened wireless handsets designed for professionals who are on the move within campus, warehouse, health-care or other environments where management wants user endpoints that provide more control, security and ruggedness than is achievable with the Bring-Your-Own-Device mode of mobile communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile on-premises users the benefits of voice over wireless LAN (VoWLAN) communications in environments that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone features a hi-res color screen, a durable shell rated Mil-SPEC 810G to withstand dropping and IP67 for particulate and moisture resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth radio to support wireless headsets. The 8821-EX Wireless VoIP Phone adds anti-sparking protection for use in potentially combustible work sites. Cisco's 8821-EX also features a case composed of industry-standard yellow plastics, which makes the 8821-EX easier to find the event of a crisis. Find out about Progent's Wireless IP Phone integration consulting.

Cisco 9900 Series VoIP Phones Professional ServicesCisco's legacy 9900 line of high-performance VoIP endpoints integrate high-definition voice with hi-res color screens to provide a rich collaborative UC experience for managers and executives. Both models in the 9900 family incorporate a Standard Definition VGA color display, a Bluetooth 2.0 radio to support a wide range of headsets, and a built-in Gigabit Ethernet port. The Cisco EnergyWise function is optional and can reduce off-hour energy consumption by up to 90 percent. The Cisco IP Phone 9951 features a 5-inch display and supports up to 2 IP Color Key Expansion Modules for adding scalability to customizable line and feature keys. The IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi radio for connecting to Voice-over-WLAN networks, and 4 customizable touchscreen keys to access Cisco UC features. The 9971 VoIP phone allows up to 3 IP Expansion Modules for adding customizable line and function keys.

Cisco Unified Communications Applications
Within Cisco's Unified Communications architecture, IP telephony, video, and other converged applications are physically separate from the call/voice processing mechanism, and they may reside anywhere within the system. A single connectivity framework provides a versatile platform for powerful business applications and provides a firm foundation for future convergence-based applications. Cisco works with leading IT industry vendors to offer a wide range of IP voice and video software applications and products. Cisco also enables the ability to develop and administer specialized internal programs.

Unified Communications applications offered by Cisco and supported by Progent's consultants include:

Jabber
Jabber is a UC application that supports presence, IM, business-quality voice, high-definition video, voicemail, desktop sharing, and real-time conferencing functions for PCs, Apple Macs, tablets plus iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and integration of the Unified Personal Communicator soft phone application, Cisco Mobile, and Cisco WebEx Connect, with important improvements to video capabilities and desktop screen sharing, and expanding the team experience to more platforms and endpoint hardware. Cisco Jabber works in conjunction with Unified Communications Manager for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing and online meetings.

Because Jabber is built around popular communication standards, it can communicate with a broad range of third-party platforms. For example, XMPP allows Jabber users to trade instant messaging and presence data with other XMPP clients including as Adium, IBM Sametime, and Microsoft Lync. Jabber capabilities can be accessed from Microsoft Office applications such as Microsoft Outlook and SharePoint. This cross-platform support optimizes productivity by providing a consistent end-user experience and accommodating the bring-your-own-device paradigm of computing. Progent can provide the assistance of Microsoft-certified Exchange consultants and Microsoft SharePoint programmers who can assist you to take advantage of Jabber with Microsoft's powerful collaboration products. Progent also offers help with Apple iPhone and iPad integration as well as Android smartphone integration and management to assist you to enhance the productivity of your BYOD ecosystem.

Cisco WebEx Meeting Center
Cisco WebEx Meeting Center enables web and video meetings for participants using a web browser or virtually any desktop or mobile computer. Cisco WebEx is offered as software as a service (SaaS) through Cisco's WebEx Cloud. This makes it easy to deploy and expand, streamlines management, avoids high up-front investment, offers maximum uptime and enterprise-class data protection, and provides excellent performance. Important capabilities include the ability to share specific content or an entire screen display with remote attendees in real time, the capability to incorporate rich media into presentations including Microsoft PowerPoint and Flash videos, recording plus editing and playback for training and demonstrations, single sign-on (SSO) and support for other Cisco collaboration products such as Cisco Jabber and TelePresence, plus stringent data privacy and encrypted access with strict policy management.

>WebEx Meeting Center Online Conferencing Consulting and Support

Cisco WebEx Meeting Center works with Microsoft Windows, Mac, and Linux-powered desktops and allows mobile workers to initiate, calendarize, and participate in meetings on Google Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Microsoft Windows Phone. Users can also launch web meetings instantly from Microsoft Office, Outlook, Lotus Notes, and a selection of instant messaging solutions.

Cisco TelePresence Portfolio for On-premises Video Conferencing Ecosystems
For medium-size businesses and enterprises who want to create an in-house or hybrid local/cloud environment for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-quality and standards-based video conferencing for users with virtually any IP endpoint at any site. Cisco TelePresence Server is a scalable video conferencing bridge that runs in conjunction with Cisco Unified CM to deliver multiparty video, audio and content sharing to unified communications environments and can expand meetings to incorporate cloud-connected WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of how conferencing resources should be rationed for each attendee, allowing managers to define the precise service level and experience required for each user. Cisco TelePresence Content Server collects video conference presentations for live streaming and video on demand (VOD) playback.

Cisco's Unity Connection and Unity Express for Unified Voice Messaging
The Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a converged voicemail solution that facilitates teamwork by offering flexible set of alternatives for accessing calls and messages within a framework that is easy to implement and administer. Cisco Unity Connection lets you read and manage your voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers advanced voice-recognition capabilities for hands-free operation and powerful Automated Attendant features that include intelligent routing for inbound calls and custom call-filtering and message-notification settings. The Unity Connection platform runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can support as many as 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch offices with up to 500 voice mailboxes. Unity Express permits users to manage voicemail messages via a Cisco IP Phone display, your web browser, or an email system. ISR Routers for which Cisco Unity Express is available as an advanced integration module include Cisco's 2800, 2900, 3800, and 3900 families. Progent offers certified configuration and troubleshooting services for Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with CUCM and agent desktop software such as Finesse to offer automatic call distribution capabilities that allow an organization to match customers with the right salesperson or service representative. Unified CCE provides intelligent call distribution, computer telephony integration (CTI), multiple channel contact management, call queuing, interactive voice response (IVR) and consolidated enterprise-wide reporting to streamline the deployment and administration of a modern customer contact center. Cisco platforms incorporated in UCCE's client interaction management ecosystem include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Unified Contact Center Express (Unified CCX) offers a packaged bundle for creating a customer interaction management center for branch or midmarket systems that handle up to 400 agents. Multiple packages are offered, plus a variety of optional advanced features. Unified Contact Center Express works with Cisco Unified Communications Manager and offers intelligent call distribution, client interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media requests. Cisco Unified Contact Center Express includes Cisco Finesse, a browser-based desktop agent that requires no client-side installation. Optional advanced features include conditional routing, estimated-wait-time messages, and quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly known as Single Number Reach (SNR), makes it possible for users to be reached via a single phone number that rings simultaneously on their Cisco IP Phone and their cell phone. Users can switch live calls between their Cisco VoIP phone and their smartphone seamlessly. Unanswered calls can be redirected to a Cisco Unity or Cisco Unity Connection account. Users can create their own access lists that determine which calls get directed to different phones.

Cisco Prime Collaboration
Prime Collaboration provides an automated platform for initial installs as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console delivers a unified view of a user and the user's services. Cisco Prime Collaboration Provisioning significantly accelerates site rollouts and minimizes the time needed for ongoing updates. Prime Collaboration in addition offers advanced analytics including application adoption and consumption rates, enabling organizations to optimize IT resources and further reduce TCO.

Cisco Communications Gateways
Cisco's communications gateways permit Cisco converged communications deployments to communicate with other networks and with users operating beyond the firewall. Cisco's line of communication gateways provide unified communications services for a wide variety of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables companies to allow colleagues, vendors, customers, or partners who are using various outside networks, workgroup applications, or endpoint equipment to connect to Cisco Unified Communication features. Cisco's Expressway collaboration gateway integrates with a Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be run through the cloud with Cisco Hosted Collaboration Solution to make collaboration more universal. Important features of Cisco Expressway include:

  • Mobile and Off-site Connectivity: Off-site workers with any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints have the benefit of single-sign-on and of Transport Layer Security (TLS) and can connect to all their Jabber applications (video, high-quality voice, content instant messaging, and presence) without the inconvenience establishing a VPN connection. Also, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home identical to the corporate office.
  • Jabber Guest Support: Expressway is critical for supporting the Cisco Jabber Guest, which allows “guests” to communicate with your business easily and securely using lightweight web-browser and mobile video calls.
  • Cisco Cloud Connectivity: Cisco Expressway can function as a gateway that connects between onsite Cisco or third-party systems and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms (CMRs), Expressway deliver a world-class, scalable conferencing environment that transparently integrates business-quality voice, HD video, and data sharing to any client, anywhere, using any device.
  • Interoperability: If your company already has third-party video products, Expressway can assist you to move easily to a Cisco solution whenever it makes business sense. Cisco Expressway offers video interoperability with standards-based H.323, H.264 SVC, or Session Initiation Protocol systems. Gateway capabilities allowed by Cisco Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol, and Microsoft Lync 2013 H.264 SVC to H.264/AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an enterprise-class session border gateway that interconnects converged business communications networks to the IP public switched telephone network (PSTN). Beyond offering session border control, CUBE delivers easy and cost-efficient collaboration beyond the firewall. Important unified communications functions supported by CUBE include:
  • WebEx Cloud Connected Audio (CCA) for SIP-media-connected audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-based security evaluation of voice calls
  • Business-to-business telepresence over SIP
CUBE software is available for licensing on Cisco IOS software and can be run on a wide selection of Cisco's enterprise routers, including ASR 1000, the ISR 4000 Series, the ISR G2, and high-end models of the 800 fixed routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent can provide online or on-premises access to a certified CCIE Collaboration consultant to assist you to plan, deploy, manage and repair converged communications networks based on Cisco Unified Communication products in a centralized, distributed, or hybrid environment. Progent's Cisco consultants have in-depth backgrounds supporting Cisco Unified Communications Manager and Cisco CallManager, VoIP phones and other endpoints, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing technologies, communication gateways, tools incorporated into Cisco Catalyst switches and routers. Progent can also offer expertise with technologies such as Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, IP voice trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure experts can also assist you to build SIP connectivity environments that include SIP-based IP voice phones and video phones, SIP-based CUBE trunks, and SIP management tools with Cisco Unified Communications Manager.

Progent's custom application developers can build specialized unified communications applications that will help your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your company processes for increased productivity. Progent can evaluate your existing network and Internet connectivity architecture to make sure your system is configured to support business-quality IP voice and high-definition video, help you to select and integrate Cisco products appropriate for your present needs and downstream growth plans, and interface your Cisco collaborative communications solution with products from other vendors. Progent's CISSP certified data security consultants can assist you to create, carry out, and test an enterprise-wide security and compliance strategy for your unified communications solution. Also, Progent can assist your organization to configure Cisco fault-tolerant mechanisms such as Cisco Unified SRST for cost-effective call control redundancy in remote-branch and home-office environments, and Progent's disaster recovery and business continuity planning experts can help you create a sensible disaster recovery plan to protect your crucial communications system.

Unified Communications Manager/CallManager Upgrade Consulting
Releases of Unified Communications Manager 8.6 lower than 8.6 and every release of its predecessor CallManager have arrived at end-of-life. This means Cisco will cease to enhance, fix, or validate the product software. Security updates for this business-critical product will end, which in certain circumstances could create regulatory compliance or even legal liability issues.

Progent will continue to offer expert consulting and support for outdated releases of Cisco Unified CM and Cisco CallManager, but in case your business is now running an out-of-dated release of this critical software you should start now to prepare for your upgrade. Progent's collaboration consulting professionals can assist you to upgrade smoothly to the latest version of Unified Communications Manager and can routinely save customers up to 50% off consulting expense versus competing computer service firms because of Progent's documented process and experience in this practice area. By following leading practices, Progent can ensure that your company realizes a fast return on your investment by helping you benefit fully from the new and improved features, reduced management and maintenance expense, more engaging collaboration capabilities, and tighter data protection offered by the newest version of Cisco Unified CM.

Progent's migration services include return-on-investment analysis, project management, system testing, Cloud connectivity, setting up endpoint devices from Cisco and other providers, mobile connectivity, data protection services, streamlined management, business continuity planning, network architecture design, training, and ongoing consulting services and troubleshooting. Progent also offers ultra-affordable upgrade packages to make sure your costs are visible and under control.

To find out more details concerning Progent's engineering assistance for Cisco solutions, choose a topic:

To contact Progent about engineering support for Cisco networking, call 1-800-993-9400 or see Contact Progent.
















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