Cisco VoIP Consulting FirmSending live voice and video over Internet Protocol has evolved from simply being being a shrewd way to reduce phone bills to being a required tool for productive collaboration. Converged IP communications, once limited to managing Internet-based voice and faxes on one network platform in order to replace expensive PBX systems, today includes voice and video, mobility, messaging, real-time presence, services, and much more all in a single environment that is manageable, extensible, highly secure, fault-tolerant, economical, and user friendly.

Cisco is the global leader in supplying the hardware and software infrastructure required to support the modern model of unified communications (UC). Cisco's UC solution enhances the productivity of information systems by cutting operating expenses; integrating multiple collaboration features with popular software applications to improve user output; facilitating teamwork among employees, partners, and suppliers to save effort and enhance business results; and streamlining the administration of your converged voice and data environment.

Cisco's Unified Communications solutions include these primary product areas:,

  • Call Control Platforms for controlling calls and sessions
  • IP Phones and Softphones to optimize end-user productivity
  • Unified Communications Applications for easy access to real-time, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for accessing outside networks and telecommuters
Progent can provide the remote or onsite services of a certified CCIE expert to assist businesses of all sizes to design, install, manage, upgrade, expand, move, and troubleshoot Cisco unified communications products so you can highest strategic value of your UC system. Progent can provide expert support for all components of Cisco's UC solutions including call management tools, IP phones and softphones, and teleconferencing platforms. Progent in addition offers expertise for Cisco's rich media-optimized infrastructure including Integrated Services routers, Catalyst and Nexus switches, ASA firewalls, and IP voice gateways.

Call Control Agents - Unified Communications Manager/CallManager
Cisco Collaborative Communications ConsultantsThe call-processing agent is the heart of the Cisco IP telephony solution and provides the flexibility to implement a centralized call-processing model, a decentralized model, or a mix of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends enterprise telephony features to packet products such as IP phones, media management appliances, Voice over IP gateways, and mixed media programs across the network. Cisco Unified Communications Manager supports additional multimedia services such as unified messaging, multimedia conferencing, and collaborative client communication networks.

The latest release of Unified CM, formerly branded Cisco CallManager, offers a wealth of enhancements that expedite your return on investment by lowering administrative and support expenses, improving user output, enhancing collaboration, supporting the bring-your-own-device (BYOD) model of computing, fortifying security, and making efficient utilization of IT resources. Headline innovations include Global Dial Plan Replication (GDPR), simplified certificate management, extended support for single sign-on (SSO) for managers and end users, hardware-independent call recording, mobile access without requiring VPN tunneling, a new self-care interface that makes it easy for end users to set their options for all of their endpoint devices, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you implement a centralized Cisco Unified Communications Manager cluster to manage voice processing for users at remote locations, administrators can help achieve continuous phone availability using Cisco Survivable Remote Site Telephony, an IOS Software image for Cisco routers. If a Wide Area Network link breaks, Cisco SRST in the Cisco router offers basic UC Manager capabilities until the link is restored. For a description of Progent's consulting support for Cisco routers, refer to consulting and troubleshooting support services for Cisco routers.

For small business networks, branch offices, and retail environments that do not require the full functionality available from Unified CM, Unified Communications Manager Express, previously known as CallManager Express offers a budget-friendly solution that meets the requirements of locations with as many as 450 users. Because Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can rapidly deploy a unified voice and data solution.

The Cisco Business Edition 6000 is a line of all-in-one solutions that provide essential collaboration capabilities such as routing, gateway, premium voice and video, messaging, chat and real-time presence, teleconferencing, and paging services, enabling any user to connect on any endpoint device from any location. All solutions are shipped preloaded with virtualization and UC applications software, making implementation fast and simple and cutting cost of ownership for companies with from 25 to 1000 workers. All BE6000 systems come packaged preloaded with a virtualization hypervisor and collaboration applications. Organizations can simply activate UC software applications whenever their requirements dictate.

The office-in-a-box Business Edition 6000S includes five standard UC software applications installed on a single combination 2921V ISR router/IP gateway/virtualized blade server platform and can handle a maximum capacity of 150 users and 300 endpoint devices. The medium-scale Business Edition 6000M includes 4 UC application options enabled on a single virtualized Cisco C220 M4 server platform and can handle as many as 1000 users, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S includes eight UC software application options enabled on a virtualized Cisco UCS C220 M4 server and has the capacity for up to 1000 users, 2500 devices, and 100 contact center agents.

For more information about Progent's support for Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM) and CallManager design, integration, migration and technical support.

IP Phones: VoIP and IP Media Phones
A collaboration endpoint is an end-user device, and can be a physical phone set or a software phone application on a desktop or mobile computer. In the Internet Protocol environment, every VoIP handset or soft phone is Ethernet connected. IP phones offer all of the functions that an ordinary telephone has, but Voice over IP phones can also have extra functions such as being able to access the web or run collaboration software.

Cisco Voice over IP Phones ConsultingUnlike conventional PBX systems, in a Cisco IP phone environment you can perform virtually instantaneous relocations, additions, and modifications. You simply move the IP phone to its new location, attach it to an Ethernet connection, and the handset announces itself with Cisco Unified Communications Manager. All user rights and settings are automatically re-established, doing away with the expense and delay of sending technicians to wiring closets. Another useful feature is extension mobility, which enables you to log into any Cisco VoIP device and receive your personal phone ID and privileges.

Cisco offers a wide range of Unified CM handsets. The entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome phones offering wide-band voice, compatibility with hosted Internet Protocol phone systems or an IP private branch exchange, easy deployment and safe online installation, unobtrusive software updates, and web-based configuration. The low-end SPA301 is a one-line IP phone with no display or speakerphone function, a base dialer that has one Ethernet port, and a wired handset without a keypad. The SPA302D, designed solely for use with Cisco's SPA232D Multi-Line DECT Analog Telephone Adapter, is a multiple-line wireless Digital Enhanced Cordless Telecommunications (DECT) IP phone that offers 10-lines, a 176 x 220 pixel color screen, and a dial pad with a speakerphone. Cisco's SPA303 is an entry-level three-line IP phone with two switched Ethernet ports, a 128x64 monochrome screen and a speakerphone.

Cisco SPA500 Series IP Phones ConsultingThe SPA500 Series VoIP phones are low-cost endpoints with support for SIP and SPCP call control protocols, two switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G VoIP phone supports eight lines and has eight soft buttons but no LCD screen. The SPA502G IP Phone supports a single line and has no programmable buttons. The SPA504G IP Phone supports four lines and has four programmable buttons. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and features 12 soft buttons. The SPA512G IP Phone supports four lines, no programmable buttons and supports 10/100/1000 Ethernet. The SPA514G VoIP phone supports four lines, has programmable keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 IP Phone has a 320 x 240 pixel color screen, supports five lines, and features five soft buttons.

Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty VoIP endpoints intended for occasional-use environments such as cafeterias, elevators, and conference facilities. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel mono display, a Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a display and requires a hook switch for call transfer and joining a conference.

The 7800 line of budget-priced IP phones are VoIP desktop endpoints featuring backlit monochrome displays, four programmable keys, 11 fixed-feature buttons, an integral Ethernet port with Class 1 Power over Ethernet, and an integral speakerphone. The 7800 Series support only the SIP call control protocol. All models in Cisco's 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio solution. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, cuts after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for shared areas as well as for workers with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 display and is the only device in the 7800 family that provides 1xGb Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint intended for administrative staff, call center agents, and managers who have significant call requirements.

The Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) IP voice and video endpoints with a 320 x 240 pixel color screen, a 10/100/1000 Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line device and the Cisco Unified IP Phone 7965G includes four lines. Both IP phones have a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G unit is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five programmable keys.

>Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a portfolio of SIP-based IP phones that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop units are five-line IP phones featuring a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 dedicated keys. Cisco's IP Phone 8811 features a monochrome display and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 features a WVGA color display and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 PoE. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. The Cisco IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Wireless IP Phone Integration ConsultantsCisco's wireless VoIP phones are industrial-grade wireless handsets designed for professionals who are mobile within campus, warehouse, health-care or other environments where management wants user endpoints that offer more control, data security and durability than is achievable with the Bring-Your-Own-Device mode of workplace communications. Cisco's 8821 and 8812-EX wireless IP phones offer mobile onsite users the advantages of voice over wireless LAN communications in environments with 802.11a/b/g/n/ac Wi-Fi infrastructure. Cisco's 8821 Wireless IP Phone includes a 2.4 inch color screen, a rugged case designed to withstand dropping and compliant with IP67 for dust and moisture resistance, extended batteries, a speakerphone, and an integrated Bluetooth 4.0 transceiver to support wireless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for use in hazardous environments. The 8821-EX also features a shell fabricated of yellow plastics, which makes the 8821-EX easy to locate in a crisis. Learn about Progent's Cisco Wireless IP Phone integration and troubleshooting consultants.

Cisco 9900 Series VoIP Phones Consulting FirmCisco's legacy 9900 line of high-performance IP endpoints mix high-quality voice with business-grade color displays to provide a productive collaborative experience for managers and executives. The two models in the 9900 line incorporate a Standard Definition 24-bit color screen, a Bluetooth radio to work with a broad range of headsets, and an integrated 10/100/1000 Ethernet port. Cisco's EnergyWise power-save feature is offered as an option and can lower off-hour power consumption by up to 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for adding programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch screen, an integrated Wi-Fi transceiver for connecting to Voice-over-WLAN networks, and four customizable touchscreen keys to access Cisco Unified Communications functions. The 9971 IP phone allows up to 3 IP Expansion Modules for expanding customizable line and feature keys.

Cisco Unified Communications Application Software
Within Cisco's Unified Communications platform, IP telephony, IP video, and other UC applications are physically separate from the call- and voice-processing mechanism, and they may reside anywhere within the system. A cohesive connectivity infrastructure provides a versatile platform for powerful business applications and provides a solid foundation for future convergence-based software. Cisco works with leading technology companies to offer a wide selection of IP telephony and video applications and products. Cisco also supports the capability to develop and manage customized internal applications.

Unified Communications application software available from Cisco and supported by Progent include:

Jabber is a unified communications application that provides presence, IM, voice, HD video, voice messaging, desktop sharing, and online conferencing features for Windows PCs, Apple Macs, iPads and Android tablets and iPhones, Android phones, and Blackberries. Jabber is a rebranding and combination of the Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important improvements in the areas of video capabilities and desktop screen sharing, and extending the team environment to more operating systems and endpoint hardware. Cisco Jabber works with Unified Communications Manager for call management, Cisco Unified Presence for IM and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing and online meetings.

Since Cisco Jabber utilizes popular communication protocols, it can communicate with a broad selection of non-Cisco platforms. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Jabber users to exchange IM and presence information with various XMPP clients such as Adium, IBM Sametime, and Microsoft Lync. Cisco Jabber features are available from Microsoft Office programs including Outlook and SharePoint. This cross-platform compatibility optimizes output by providing a consistent user experience and accommodating the BYOD model of computing. Progent can provide the services of certified Exchange and Outlook consultants and Microsoft SharePoint application developers who can help you to integrate Jabber with Microsoft's premiere collaboration products. Progent also can provide help with Apple iPhone integration and management and Google Android smartphone and tablet integration to assist you to enhance the productivity of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center provides web conferencing for users with a web browser or almost any desktop or mobile device. Cisco WebEx is offered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to deploy and expand, streamlines management, eliminates major up-front expenditures, features high availability and enterprise-grade data protection, and delivers fast performance. Important capabilities include support for sharing specific content or your entire screen display with online participants in real time, the capability to embed multimedia into presentations including PowerPoint and Flash animations, session and content recording plus playback for training, single sign-on (SSO) and integration with other Cisco collaboration products like Cisco Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with strict policy control.

>WebEx Meeting Center Online Conferencing Consulting and Support

WebEX Meeting Center runs on Microsoft Windows, Apple Mac, and Linux-powered desktops and allows mobile users to initiate, calendarize, and participate in conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry phones, and Windows Phone. Users can also initiate web conferences instantly from Microsoft Office, Outlook, Notes, and a variety of IM applications.

Cisco TelePresence Products for On-premises Teleconferencing Infrastructure
For midsize businesses and larger enterprises who want to build an in-house or hybrid local/cloud solution for video conferencing, Cisco provides a selection of Cisco TelePresence platforms that deliver high-quality and standards-based video conferencing for participants with virtually any endpoint device at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified Communications Manager to provide multiparty video, audio and content sharing to converged deployments and can expand conferences to include cloud-connected WebEx Meeting Center participants. Cisco TelePresence Conductor software streamlines the control of how video conferencing bandwidth and features should be rationed for every individual participant, enabling administrators to define the precise service level and experience needed for each user. Cisco TelePresence Content Server captures video conference presentations for real-time streaming and on-demand playback.

Cisco's Unity Connection Platform and Unity Express for Converged Voicemail and Automated Attendant
The Cisco Unity Connection, an integrated extension of Unified CM, is a converged voicemail platform that facilitates productive collaboration by providing flexible set of options for accessing voice messages within a framework that is simple to implement and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your email inbox, web browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also offers advanced speech-recognition capabilities for hands-free management and powerful Automated Attendant features such as intelligent routing for incoming calls and easily customizable call-screening and message-alert settings. The Unity Connection platform runs as a fully virtualized system that can be hosted on a BE6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate as many as 20,000 mailboxes on each server.

Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and corporate satellite locations with as many as 500 workers. Unity Express allows you to access and manage voicemail using a Cisco Unified IP Phone display, a browser, or an email client. Integrated Services Routers for which Unity Express is offered as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 families. Progent can provide comprehensive consulting and troubleshooting services for all Integrated Services Routers.

Cisco Unified Contact Center
Cisco Unified Contact Center Enterprise (Unified CCE) integrates with Unified CM and desktop agent apps like Cisco Finesse to provide automatic call distribution capabilities that allow an organization to match customers with the appropriate sales or support person. UCCE provides intelligent call distribution, computer telephony integration, support for multichannel customer contact management, network-wide call queuing, IVR and advanced enterprise-wide reporting to simplify the deployment and administration of a modern contact center. Cisco platforms incorporated in Unified CCE's client contact management ecosystem include Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (CCX) provides an out-of-the-box solution for creating a customer contact center for mid-scale deployments that support as many as 400 agents. Multiple bundles are available, plus a selection of optional enhancements. Unified Contact Center Express works with Unified CM and provides smart call routing, client interaction management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media requests. Unified CCX comes with Cisco Finesse, a web-based desktop agent that requires no client installation. Special options include conditional routing, expected-wait-time messages, and workforce quality management.

Cisco Mobile Connect and Single Number Reach
Mobile Connect, popularly known as Single Number Reach, allows users to be called via one number that rings at the same time on their Cisco desktop VoIP Phone and their mobile phone. Users can transfer live calls between their desktop IP phone and their mobile phone seamlessly. Calls that are not answered can be redirected to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that determine which calls get extended to alternate endpoints.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning offers an automated platform for first-time deployments and for “day 2” moves, adds, changes, and deletions. An intuitive interface delivers a single look at a subscriber and the subscriber's services. Prime Collaboration Provisioning substantially speeds up company-wide rollouts and minimizes the time required to implement ongoing updates. Prime Collaboration in addition offers advanced analytics including application adoption and consumption trends, allowing administrators to optimize IT resources and further reduce TCO.

Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco converged communications deployments to communicate with other networks and with users working beyond the corporate firewall. Cisco's line of gateways provide unified communications services for all types of gateway as well as session-border-control deployments.

Communications gateways available from Cisco and supported by Progent's certified consultants include:

Expressway Communication Gateway
Cisco's Expressway is an advanced collaboration gateway that enables organizations to provide colleagues, vendors, customers, or business partners who are working on different networks, workgroup platforms, or endpoint devices to connect to Unified Communication features. Cisco's Expressway collaboration gateway works with a Cisco CM system or Cisco Business Edition 6000, or can be accessed through the cloud with Cisco Hosted Collaboration Solution (HCS) to make collaboration more pervasive. Important features of Expressway are include:

  • Mobile and Off-site Access: Remote users with any Jabber-compatible client or telecommuters with Cisco TelePresence endpoints have the convenience of single-sign-on (SSO) plus Transport Layer Security (TLS) and are able to access all their collaboration applications (high-definition video, business-quality voice, data instant messaging, and realtime presence) without requiring the inconvenience a VPN. In addition, telecommuters can use their Cisco TelePresence endpoints without a VPN tunnel, delivering a user experience at home the same as the office.
  • Cisco Jabber Guest Support: Expressway is integral for supporting the Cisco Jabber Guest, which makes it possible for “guests” to communicate with your business simply and safely using lightweight browser and mobile multimedia phone calls.
  • Cisco Cloud Access: Cisco Expressway can act as a gateway that connects between onsite Cisco or third-party systems and the WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Cisco Expressway deliver a world-class, extensible conferencing environment that transparently combines business-quality voice, HD video, and content sharing to anyone, anywhere, on any endpoint.
  • Interoperability: In case your organization currently has non-Cisco video products, Expressway can help you to migrate efficiently to Cisco technology when it makes business sense. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol systems. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element
Cisco Unified Border Element is an enterprise-class session border gateway that interconnects unified communications systems to the public switched telephone network. Beyond providing session border control, Cisco Unified Border Element provides simple and affordable collaboration beyond the firewall. Important collaboration functions supported by CUBE include:
  • WebEx Cloud Connected Audio for SIP-media-connected audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-based evaluation of voice calls
  • B2B immersive telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be enabled on a broad range of Cisco's enterprise-class router platforms, including ASR 1000 routers, the Cisco ISR 4000 line, the ISR G2, and several versions of Cisco's 800 fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual container.

How Progent Can Assist You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent offers remote or on-premises help from a certified CCIE Collaboration specialist to assist you to design, implement, administer and repair unified communications environments supported by Cisco Unified Communication technology in a centralized, distributed, or hybrid deployment. Progent's Cisco engineers have in-depth experience with Cisco Unified Communications Manager and CallManager, VoIP phones and soft phones, Unified Communications applications like Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gateways, tools incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with related technologies such as Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP integration experts can also assist you to create SIP infrastructure environments that include SIP-based VoIP phones and video phones, SIP-based CUBE trunks, and SIP administration tools via Cisco Unified Communications Manager.

Progent's custom application programmers can create specialized IP telephony applications that will help your organization to integrate the features of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can revue your existing network and Internet connectivity infrastructure to determine whether your environment is configured to accommodate business-quality Voice over IP and high-definition video, help you to choose and install Cisco products that make sense for your current needs and future expansion goals, and integrate your Cisco Unified Communications solution with technology from other vendors. Progent's CISSP certified network security and compliance consultants can show you how to create, implement, and test a comprehensive security and compliance strategy for your converged communications ecosystem. In addition, Progent can help your organization to configure Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony to provide affordable call control backup in branch office and telecommuter environments, and Progent's disaster recovery and business continuity preparedness consultants can help you develop a viable disaster recovery strategy to ensure the availability of your vital communications environment.

Unified Communications Manager/CallManager Upgrade Services
Versions of Cisco Unified Communications Manager 8.6 earlier than 8.6 and every release of its predecessor CallManager have reached end-of-life. This means Cisco will no longer develop, fix, or test this older software. Security updates for this pivotal application will stop, which in some circumstances could create compliance or legal liability problems.

Progent will continue to provide premiere support for end-of-life editions of Unified Communications Manager and Cisco CallManager, but in case you are now using a legacy version of this critical software your organization should begin now to prepare for your migration. Progent's collaboration consultants can assist you to upgrade smoothly to the latest release of Cisco Unified Communications Manager and can routinely save customers up to 50% off consulting service expense compared to competing IT service companies thanks to Progent's documented process and experience in this area. By adhering to leading practices, Progent can ensure that your company sees a fast return on your IT investment by helping you benefit fully from the enhanced features, reduced management and maintenance costs, more productive collaboration capabilities, and tighter security offered by the newest version of Unified CM.

Progent's upgrade services include return-on-investment analysis, project management, pilot testing, Cloud connectivity, configuring collaboration endpoints from Cisco and third-party vendors, smartphone and tablet connectivity, data protection consulting, streamlined management, disaster recovery planning, network topology design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also offers fixed-priced upgrade packages to make sure your costs are visible and affordable.

To learn additional details concerning Progent's professional support for Cisco solutions, pick a subject:

If you wish to get in touch with Progent about engineering assistance for Cisco networking, phone 1-800-993-9400 or go to Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.