Cisco Unified Messaging ConsultingSending real-time voice and video over Internet Protocol (VoIP and Video over IP) has progressed from simply being being a smart way to save money on phone carrier bills to a required technology for competitive advantage. Unified IP communications, at one time limited to managing Internet-based voice calls and faxing on one platform in order to replace expensive PBX equipment, today encompasses VoIP and video, mobility, IM, presence, services, and much more in a cohesive framework that is manageable, extensible, highly secure, resilient, economical, and user friendly.

Cisco is the market leader in supplying the hardware and software infrastructure required to support the new model of unified communications (UC). Cisco's UC architecture enhances the efficiency of IT networks by slashing operating costs; integrating rich media functions with familiar software applications to increase user output; facilitating collaboration among workers, associates, and suppliers to save effort and enhance business outcomes; and simplifying the management of your converged voice and data ecosystem.

Cisco's Unified Communications technology include several main product categories:,

  • Call Control Agents for managing rich media calls and sessions
  • Collaboration Phones and Softphones to enhance worker engagement
  • UC Software Applications for integrated access to real-time, IM, voice and video, phone messages, desktop sharing, and voice/video conferencing
  • Communications Gateways for providing connectivity with public networks and remote users
Progent can provide the online or on-premises consulting services of a Cisco-certified CCIE (Collaboration) expert who can help organizations of any size to design, deploy, manage, migrate, optimize, relocate, and repair Cisco unified communications products so you can realize the greatest strategic value of your UC system. Progent offers world-class consulting for every facet of Cisco's UC solutions including call management tools, IP phones and softphones, and immersive telepresence software. Progent in addition provides expertise for Cisco's rich media-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.

Call Control Software - Unified Communications Manager/CallManager
Cisco Unified Communications ConsultantsThe call-processing agent is the core of the Cisco IP telephony portfolio and gives you the flexibility to deploy a centralized call-processing design, a decentralized model, or a combination of both. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony capabilities to packet telephony devices such as IP handsets, media management devices, Voice over IP gateways, and multimedia programs throughout the IT environment. Unified Communications Manager enables additional mixed media functions including unified messaging, multimedia conferencing, and collaborative client interaction networks.

The most recent version of Unified CM, previously branded CallManager, includes a wealth of improvements that accelerate your return on investment by cutting administrative and maintenance costs, increasing worker output, facilitating collaboration, accommodating the BYOD style of working, strengthening security, and allowing optimal utilization of IT infrastructure. Headline innovations include automatic dial-plan replication and batch provisioning, simplified certificate control, expanded support for single sign-on (SSO) for managers and users, device-agnostic call recording, mobile access with no need for VPN, a revamped self-care utility that makes it simple for workers to select their options for all endpoints, and support for Secure Real-Time Transport Protocol for mobile clients.

In cases where you implement a central Unified Communications Manager cluster to control voice processing for users at remote locations, administrators can help achieve non-stop call service through Cisco SRST, an IOS Software image for routers. If a WAN link breaks, Cisco Survivable Remote Site Telephony in the Cisco router offers core Cisco Unified Communications Manager capabilities until the connection is repaired. For a description of Progent's consulting support services for Cisco routers, see consulting and troubleshooting support services for Cisco routers.

For small business networks, branch locations, and retail environments that do not need the complete functionality offered by Unified CM, Unified Communications Manager Express, previously named CallManager Express offers an economical PBX alternative that handles the needs of locations with up to 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software operating on a Cisco Integrated Services Router (ISR), smaller offices can rapidly deploy a unified voice/data environment.

Cisco's BE6000 is a family of turn-key solutions that provide essential collaboration features such as routing, IP gateway, high definition voice/video, messaging, chat and presence, conferencing, and paging services, allowing any user to connect on any endpoint device from anywhere. All BE6000 solutions come preloaded with virtualization and UC applications software, making deployment fast and easy and cutting operating expenses for organizations with up to 1000 employees. All BE6000 versions are shipped preloaded with a virtualization hypervisor and collaboration applications. You can simply enable Unified Communications software applications as their requirements grow.

The office-in-a-box BE6000S supports five fixed UC software applications preloaded on one integrated 2921V ISR router/gateway/virtualized E1600 M2 server device and supports as many as 150 users and 300 endpoint devices. The mid-market BE6000M supports four unified communications application options activated on a single virtualized C220 M4 server platform and can handle a maximum capacity of 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S includes 8 unified communications software application options activated on a virtualized Cisco UCS C220 M4 server platform and has the capacity for up to 1000 workers, 2500 devices, and 100 contact center agents.

For more information about Progent's expertise with Unified Communications Manager, visit Cisco Unified Communications Manager (CUCM) and CallManager planning, configuration, migration and troubleshooting.

IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is an end-user device, either a physical phone set or a soft phone program on a PC or mobile computer. In the IP environment, every VoIP phone has an Ethernet connection. IP phones offer all of the features that an ordinary phone handset has, but Voice over IP phones often have additional functions including the ability to connect to the web or run collaboration software.

Cisco Voice over IP Phones SupportUnlike conventional Private Branch Exchange technology, in a Cisco IP phone environment you can implement almost instantaneous moves, additions, and changes. You simply move the IP phone to your new location, plug it into the Ethernet connection, and the phone registers itself with Cisco Unified Communications Manager. All user permissions and settings are automatically re-established, eliminating the cost and delay of dispatching technicians to wiring closets. An additional useful feature is extension mobility, which enables you to sign into any Cisco IP phone and receive your own phone ID and rights.

Cisco provides a wide range of collaboration hardware endpoints. The low-cost Small Business SPA 300 family are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome phones offering high-quality audio, compatibility with hosted IP phone environments or an IP PBX, easy installation and secure online installation, unobtrusive software upgrades, and browser-based configuration. The low-end SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer that has one Ethernet connector, and a wired handset with no keys. The SPA302D, intended exclusively for operation with Cisco's SPA232D Multi-Line DECT ATA, is a multiline wireless DECT IP phone that supports 10-lines, a TFT 176 x 220 pixel color display, and a keypad with a speakerphone. The SPA303 is an economical three-line IP phone with two Ethernet ports, a 128x64 monochrome screen and a speakerphone.

Cisco SPA500 Series IP Phones Integration and SupportCisco's SPA500 family VoIP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two integral switch ports, speakerphones, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 mono screen display, The SPA501G VoIP phone supports eight lines and has eight programmable buttons but no LCD display. The SPA502G VoIP phone supports a single line and has no soft keys. The SPA504G has four lines and has four programmable keys. The SPA508G IP Phone supports eight lines and eight programmable keys. The SPA509G supports 12 lines and features 12 soft keys. The SPA512G IP Phone supports four lines, no soft keys and supports Gigabit Ethernet. The SPA514G IP Phone supports four lines, has soft keys, and supports Gigabit Ethernet. The high-end SPA525G2 VoIP phone has a 320 x 240 color display, supports five lines, and includes five soft buttons.

Cisco's Unified IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for occasional-use environments such as lobbies, hallways, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome display, a 10/100 Ethernet switch, a speakerphone, and PoE. The bare-bones Cisco Unified IP Phone 6901 is a one-line device without a display and uses a hook switch for transferring a call or conferencing.

Cisco's 7800 family of economical IP phones are VoIP devices featuring backlit monochrome screens, four soft keys, 11 dedicated keys, an Ethernet switch with Class 1 Power over Ethernet (PoE), and a speakerphone. Cisco's 7800 Series VoIP phones support only the SIP signaling protocol. All devices in the 7800 Series incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save technology, available on the higher end 7800 units, reduces off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone designed for common areas as well as for workers with occasional-to-light call needs. The IP 7811 comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is offered via an extra-cost wideband handset. Cisco's IP Phone 7821 is a dual-line VoIP phone with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP phone with a 396 x 162 screen and is the only device in the 7800 line that provides Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line endpoint targeted for administrative staff, call center personnel, and managers who have significant voice communications needs.

Cisco Unified IP Phone 7900 Series are SIP and SCCP media devices with a 320 x 240 pixel color display, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 fixed-feature buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G features four lines. Both IP phones include a 5-inch screen and four soft buttons. The Cisco Unified IP Phone 7975G unit is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

Cisco 8800 Series IP Phones Integration and Support

Cisco's IP Phone 8800 Series is a line of SIP-based IP phones that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. The Cisco IP Phone 8811 features a backlit monochrome display and supports Class 2 PoE. The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 has a WVGA color display, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE.

Cisco Wireless IP Phone Integration and Troubleshooting ConsultantsCisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for professionals who are mobile within office, warehouse, retail or other environments where IT management wants portable phones that offer more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises users the advantages of voice over wireless LAN (VoWLAN) communications in workplaces that support 802.11a/b/g/n/ac Wi-Fi. Cisco's 8821 Wireless VoIP Phone includes a 2.4 inch color display, a rugged case designed for shock resistance and compliant with IP67 for dust and splash resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver to support cordless headsets. Cisco's 8821-EX Wireless VoIP Phone adds anti-sparking protection for potentially combustible work sites. Cisco's 8821-EX also features a shell fabricated out of industry-standard yellow plastics, which makes it easier to locate during a crisis. Find out about Progent's Wireless VoIP Phone integration and troubleshooting consultants.

Cisco 9900 Series VoIP Phones SupportCisco's legacy 9900 Series of advanced IP endpoints mix high-quality voice with high-resolution color video to deliver a productive collaborative UC experience for managers and executives. Both models in this line include an SD VGA color display, a Bluetooth 2.0 transceiver to work with a broad range of headsets, and a built-in 10/100/1000 Ethernet port. Cisco's Power Save function is optional and can reduce off-hour energy use by 90 percent. The IP Phone 9951 features a 5-inch display and supports up to 2 Cisco IP Color Key Expansion Modules for adding scalability to customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch screen, a built-in 802.11a/b/g Wi-Fi radio for deployment with wireless environments, and 4 soft-label touchscreen keys to invoke Cisco UC features. The 9971 VoIP phone allows up to 3 Cisco IP Color Key Expansion Modules for adding customizable line and feature keys.

Unified Communications Applications
Under Cisco's Unified Communications platform, IP telephony, video, and other converged applications are independent from the call- and voice-processing mechanism, and they may be at any location within the network. A cohesive network framework offers a versatile environment for feature-rich business applications and provides a solid foundation for downstream convergence-based applications. Cisco cooperates with leading technology vendors to provide a broad selection of IP phone and video applications and devices. Cisco also enables the ability to create and administer customized internal applications.

UC applications available from Cisco and supported by Progent include:

Cisco Jabber
Cisco Jabber is a UC application that provides presence, IM, voice, HD video, voicemail, screen sharing, and online conferencing capabilities for Windows PCs, Macs, tablets as well as iPhones, Android phones, and Blackberries. Cisco Jabber is a rebranding and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major improvements to HD video features and desktop sharing, and extending the team experience to additional platforms and endpoint hardware. Cisco Jabber operates with Unified Communications Manager for call and session management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for conferencing and online meetings.

Because Cisco Jabber utilizes popular industry standards, it can communicate with a broad range of third-party products. For instance, Extensible Messaging and Presence Protocol (XMPP) allows Jabber users to trade instant messaging and presence information with a variety of XMPP clients such as Adium for Mac OS, Sametime, and Microsoft Lync. Cisco Jabber features can be accessed from Microsoft Office applications including Microsoft Outlook and SharePoint. This cross-platform compatibility optimizes output by delivering a consistent end-user experience and accommodating the bring-your-own-device paradigm of networking. Progent can provide the services of certified Exchange and Outlook consultants and SharePoint programmers who can help you to take advantage of Jabber with Microsoft's popular collaboration platforms. Progent also offers expertise with iPhone integration as well as Google Android phone integration to assist you to increase the business value of your BYOD environment.

WebEX Meeting Center
WebEX Meeting Center provides web meetings for participants using a browser or almost any desktop or handheld device. Cisco WebEx Meeting Center is delivered as SaaS through the Cisco WebEx Cloud. This makes it simple to roll out and scale, reduces the cost of management, avoids major up-front investment, features high availability and enterprise-class security, and delivers excellent performance. Key capabilities include the ability to share specific content or an whole screen with online participants in real time, the capability to embed multimedia into your presentations including Microsoft PowerPoint and Flash videos, session and content recording plus editing and playback for training, single sign-on and support for other Cisco collaboration products such as Cisco Jabber and TelePresence, plus strong data privacy and encrypted access with tight policy management.

WebEx Online Conferencing Consulting and Support

WebEX Meeting Center runs on Windows, Apple Mac, and Linux desktops and allows mobile users to initiate, schedule, and take part in conferences on Google Android smartphones and tablets, iPhones and iPads, BlackBerry phones, and Windows Phone. You can also launch online meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging applications.

Cisco TelePresence Products for On-premises Video Conferencing Ecosystems
For medium-size businesses and enterprises who wish to build a local or hybrid local/cloud solution for teleconferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that enable high-quality teleconferencing for users with almost any IP endpoint at any location. Cisco TelePresence Server is an expandable video conferencing bridge that runs with Cisco Unified Communications Manager to bring multiparty video, audio and content sharing to UC deployments and can expand conferences to include cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of how conferencing bandwidth and features should be allocated for every individual attendee, allowing administrators to specify the exact service level and user experience required for each user. Cisco TelePresence Content Server captures video and presentations for live streaming and video on demand (VOD) playback.

Cisco Unity Connection Platform and Unity Express for Converged Voicemail
Cisco's Unity Connection, an extension of Cisco Unified Communications Manager, is a converged voice messaging solution that facilitates teamwork by providing a variety of options for retrieving voice messages within a framework that is simple to deploy and maintain. Unity Connection allows you to read and manage voice messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Connection also provides advanced voice-recognition features for hands and eyes free management and extensive Automated Attendant features such as intelligent routing for incoming phone calls and custom call-screening and message-alert settings. The Unity Connection platform runs as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router blade and can accommodate as many as 20,000 mailboxes per server.

Cisco Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses (SMBs) and enterprise satellite offices with up to 500 users. Cisco Unity Express permits you to access and manage voicemail messages via a Cisco IP Phone display, your web browser, or your email system. Integrated Services Routers for which Unity Express is available as an advanced integration module include Cisco's 1861, 2900, 3800, and 3900 Series. Progent offers comprehensive configuration and support services for ISR routers.

Unified Contact Center
Cisco Unified Contact Center Enterprise (UCCE) integrates with Cisco Unified Communications Manager and agent desktop software like Finesse to provide automatic call distribution features that allow an organization to connect customers with the proper sales or service agent. Unified CCE or UCCE provides intelligent call routing, computer telephony integration, multiple channel customer contact management, network call queuing, IVR and advanced enterprise-wide reporting to streamline the creation and administration of a modern customer contact center. Cisco products incorporated in UCCE's client contact management solution include Unified IP Phones, Voice, and Cisco LAN/WAN technology.

Cisco Unified Contact Center Express (Unified CCX) offers a packaged solution for creating a customer contact center for branch or midmarket deployments that support as many as 400 agents. Several packages are available, plus a variety of optional advanced features. Unified Contact Center Express integrates closely with Unified Communications Manager and provides smart call distribution, contact management, reporting, interactive voice response, and management of voice, email, web chat, and social media inquiries. Unified Contact Center Express includes Finesse, a web-based customizable desktop agent that needs no client installation. Optional advanced features include conditional routing, projected-wait-time messages, and productivity optimization with workforce and quality management.

Cisco Mobile Connect for Single Number Reach
Mobile Connect, popularly referred to as Single Number Reach (SNR), allows users to be called via one phone number that rings at the same time on their desktop VoIP Phone and their cell phone. Users can transfer active calls between their desktop IP phone and their cell phone without disruption. Unanswered calls can be transferred to a Cisco Unity or Unity Connection account. Users can create their own access lists that determine which calls are directed to alternate phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated platform for initial installs as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a single look at a subscriber and the subscriber's services. Cisco Prime Collaboration Provisioning substantially speeds up company-wide rollouts and reduces the effort required for future changes. Prime Collaboration in addition provides management analytics including technology adoption and usage trends, allowing administrators to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Communications Gateways
Cisco's collaboration gateways permit Cisco converged communications deployments to connect with other systems and with users operating beyond the firewall. Cisco's portfolio of gateways provide UC support for all types of gateway and session-border-control applications.

Collaboration gateways offered by Cisco and supported by Progent's certified consultants include:

Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to provide colleagues, suppliers, customers and prospects, or partners who are using various outside networks, workgroup applications, or endpoint equipment to access to Cisco Unified Communication services. The Expressway integrates with a Cisco Communications Manager deployment or Cisco Business Edition 6000 (BE6000), or can be run via the cloud with Cisco Hosted Collaboration Solution to help make productive collaboration more universal. Key features of Cisco Expressway are:

  • Mobile and Remote Access: Off-site users who have any Jabber-supported device or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on plus Transport Layer Security (TLS) and can access all their collaboration workloads (high-definition video, voice, content instant messaging, and presence) without the extra step of establishing a VPN connection. Also, telecommuters have the ability to utilize their Cisco TelePresence endpoints without a VPN, providing a user environment at home identical to the corporate office.
  • Jabber Guest Support: Expressway is required for supporting the Cisco Jabber Guest, which makes it possible for “guests” to interact with your organization easily and safely using lightweight web-browser and mobile video calls.
  • Cisco Cloud Access: Expressway can function as a gateway that connects between on-premises Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms, Expressway offers a world-class, scalable teleconferencing environment that transparently integrates business-quality voice, video, and content sharing to anyone, at any location, on any endpoint.
  • Interoperability: In case your company currently has third-party video products, Expressway can help you to migrate efficiently to a Cisco solution when it makes business sense. Cisco Expressway provides video interoperability with standards-based H.323, H.264 Scalable Video Coding, or Session Initiation Protocol environments. Interoperability capabilities supported by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync H.264 Scalable Video Coding (SVC) to MPEG-4/H.264 AVC.
Cisco Unified Border Element (CUBE)
Cisco Unified Border Element is an advanced session border gateway that connects unified communications networks to the public switched telephone network (PSTN). Beyond offering session border control, CUBE delivers easy and cost-efficient collaboration beyond the corporate firewall. Important collaboration features enabled by CUBE include:
  • Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-based audio conferencing
  • Voice/Video recording
  • Enterprise Call-center and interactive-voice-response applications
  • Policy-based security evaluation of phone calls
  • Business-to-business telepresence over SIP
CUBE software can be licensed on Cisco IOS software and can be deployed on many of Cisco's enterprise router platforms, which include Cisco's ASR 1000 routers, the Cisco ISR 4000 Series, the ISR G2 Series, and high-end models of Cisco's 800 Series fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in a VMware ESXI virtual application container.

Cisco's End-of-Life UC520, UC540 and UC560 VoIP Gateways
The end-of-life Cisco Unified Communications 500 (UC500) Series is an early VoIP gateway appliance and software package for small businesses. UC500 packages provide voice, data, voicemail, automated attendant, video, firewall, and WiFi capabilities, run with older generation Cisco IP Voice endpoints, and support public switched telephone network (PSTN) interfaces.

Cisco UC500 Series VoIP Gateway Consultants

Cisco's legacy UC500 VoIP gateway was the heart of a comprehensive unified communications ecosystem

All UC500 series bundles include a desktop switch appliance with 8 Power-over-Ethernet ports plus additional FXS and FXO ports, a firewall, and VPN. Built-in WiFi is optional. VoIP user capacity can be increased by attaching Cisco Catalyst Express switches. Every UC500 offering also includes licenses for Cisco Unified Communications Manager for VoIP call processing as well as Cisco Unity Express for voice messaging and automated attendant. The Cisco UC520 system supports 8 to 16 VoIP users and include 4 foreign exchange stations and 4 FXO ports. The Cisco UC540 package allows 32 clients and has 8 FXO interfaces. The Cisco UC560 package allows 48 users and 12 foreign exchange office ports.

Progent's seasoned VoIP experts can assist you to maintain your legacy UC500 VoIP system or plan and implement an efficient upgrade to a current VoIP solution like Cisco's Business Edition 4000.

How Progent Can Help You with Cisco IP Voice and IP Media Phones, Cisco Unified CM, and Video Conferencing
Progent can provide online or on-premises access to a certified CCIE Collaboration expert to assist your business to plan, implement, manage and troubleshoot converged communications networks based on Cisco Unified Communication products in a centralized, distributed, or hybrid deployment. Progent's Cisco consultants have in-depth experience with Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, UC applications such as Jabber and WebEx Meeting Center, Cisco's teleconferencing technologies, communication gatekeepers, utilities incorporated into Cisco switches and routers. Progent can also offer expertise with related technologies like Cisco SRST, Cisco Unified Border Element, SIP gateways, CAC, VoIP trunks, various signaling protocols, and Cisco's architecture for voice, video and integrated data. Progent's SIP integration consultants can in addition help you to build SIP infrastructure environments that incorporate SIP IP voice phones and video phones, SIP-based CUBE trunks, SIP conferencing and SIP administration tools with Cisco Unified Communications Manager.

Progent's custom application developers can create specialized unified communications software that will help your company to incorporate the capabilities of Cisco Unified Communications Manager into your business processes for enhanced productivity. Progent can revue your current network and Internet access infrastructure to make sure your environment is optimized to accommodate high-quality IP voice and high-definition video, help you to choose and integrate Cisco hardware and software appropriate for your present needs and downstream expansion objectives, and interface your Cisco collaborative communications solution with products from other vendors. Progent's CISSP-ISSAP certified information security consultants can assist you to create, carry out, and test a comprehensive security strategy for your unified communications solution. Also, Progent can assist your organization to configure Cisco fault-tolerant technologies like Cisco Unified SRST for affordable call control backup in branch office and telecommuter sites, and Progent's disaster recovery planning consultants can help you create a sensible disaster recovery plan to protect your crucial unified communications environment.

Unified Communications Manager/CallManager Upgrade Services
Releases of Unified CM earlier than 8.6 and every version of its predecessor CallManager have arrived at end-of-life. Therefore Cisco will no longer enhance, repair, or test this older software. Security patches for this business-critical product will end, which in certain circumstances may create compliance or even potential liability issues.

Progent will continue to offer expert consulting and support for outdated versions of Unified Communications Manager and CallManager, but if you are still using an out-of-dated version of this pivotal application you should begin immediately to prepare for your migration. Progent's collaboration consulting professionals can assist you to migrate smoothly to the current edition of Unified Communications Manager and can often save clients as much as 50% off consulting service costs compared to competing computer service firms thanks to Progent's documented process and hands-on experience in this practice area. By following best practices, Progent can make sure your company gets a quick payback on your investment by helping you take full advantage of the new and improved feature set, reduced administrative and maintenance expense, more productive collaboration capabilities, and tighter security offered by the current edition of Cisco Unified Communications Manager.

Progent's upgrade services include ROI assessment, project management, system testing, Cloud connectivity, setting up collaboration endpoints from Cisco and other providers, mobile connectivity, data protection consulting, streamlined management, disaster recovery planning, network infrastructure design, training for IT staff and end users, and ongoing consulting services and troubleshooting. Progent also offers ultra-affordable upgrade packages to keep your costs predictable and affordable.

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