Sending live voice and video over Internet Protocol (VoIP and Video over IP) has evolved from simply being being a shrewd technique to save money on phone bills to being a strategic technology for collaboration and productivity. Unified IP communications, once limited to integrating Internet-based voice calls and faxing on a single system in order to take the place of traditional PBX systems, now includes rich media, mobile communications, chat, presence, services, and much more within a cohesive framework that is manageable, extensible, protected, fault-tolerant, cost-effective, and user friendly.
Cisco is the global leader in supplying the hardware and software infrastructure for supporting the modern model of unified communications (UC). Cisco's unified communications solution enhances the productivity of information networks by slashing operational expenses; combining multiple collaboration functions with familiar software programs to improve worker output; supporting teamwork among workers, partners, and vendors to save effort and enhance business results; and streamlining the support of your communications ecosystem.
Cisco's Unified Communications technology include these primary product areas:,
Progent can provide the online or onsite services of a Cisco-certified CCIE expert to assist businesses of all sizes to plan, deploy, administer, upgrade, expand, relocate, and troubleshoot Cisco UC products so that you realize the greatest strategic value of your UC investment. Progent can provide expert consulting for all components of Cisco's UC solutions including call management software, IP phones and softphones, and immersive telepresence software. Progent in addition offers consulting and troubleshooting services for Cisco's realtime media-optimized network infrastructure products such as ISR routers, Catalyst and Nexus switches, ASA firewalls, and IOS voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- IP Phones and Softphones to optimize end-user productivity
- Unified Communications Software Applications for more productive access to presence, IM, voice and video, phone messages, white boarding, and voice/video conferencing
- Communications Gateways for connecting to outside networks and telecommuters
Call Processing Software - Unified Communications Manager/CallManager
Cisco's call-processing agent is the heart of Cisco's IP Communications portfolio infrastructure and gives you the versatility to implement a central call-processing model, a decentralized model, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) expands enterprise telephony capabilities to packet telephony network devices such as IP phones, media management products, Voice over IP gateways, and mixed media programs throughout the IT environment. Cisco Unified Communications Manager enables extra mixed media services including unified messaging, video conferencing, and collaborative customer interaction networks.
The latest release of Unified Communications Manager, formerly branded CallManager, includes a wealth of improvements that expedite your return on investment by lowering management and maintenance expenses, improving user output, enhancing collaboration, supporting the bring-your-own-device (BYOD) model of computing, fortifying security, and making optimal utilization of IT infrastructure. Headline innovations include automatic dial-plan replication, simplified certificate control, extended support for standards-based single sign-on (SSO) for managers and users, device-independent call recording, mobile connectivity without requiring VPN tunneling, a revamped self-care utility that makes it simple for workers to manage their options and preferences for all of their endpoint devices, and support for Transport Layer Security for mobile users.
When you deploy a centralized Unified Communications Manager cluster to manage voice processing for users at distributed sites, administrators can help ensure continuous phone operation through Cisco Survivable Remote Site Telephony (SRST), an IOS Software image for routers. If a WAN link fails, Cisco Survivable Remote Site Telephony in the router provides basic Cisco Unified Communications Manager functions until the link is restored. For a description of Progent's consulting services for Cisco routers, refer to consulting and troubleshooting support services for Cisco Integrated Services routers.
For small business networks, branch locations, and retail environments that do not require the full functionality available from Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express provides a budget-friendly solution that meets the needs of locations with up to 450 users. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the Cisco IOS Software operating on a Cisco ISR router, smaller organizations can rapidly deploy a unified voice and data environment.
The Cisco BE6000 is a family of complete solutions that offer fundamental collaboration features such as routing, gateway, premium voice/video, messaging, chat and real-time presence, teleconferencing, and paging support, enabling any user to connect on any endpoint device from anywhere. All versions are shipped preloaded with virtualization and collaboration applications software, making implementation fast and simple and cutting cost of ownership for companies with as many as 1000 workers. All BE6000 versions come preconfigured with virtualization and UC applications. You can simply activate UC applications as their needs evolve.
The small-scale BE6000S includes five preselected unified communications applications installed on one integrated 2921V ISR router/IP gateway/virtualized E1600 M2 server platform and can handle a maximum capacity of 150 workers and 300 devices. The medium-scale Business Edition 6000M includes four collaboration software application options enabled on a single virtualized Cisco UCS C220 M4 server platform and supports up to 1000 workers, 1200 endpoint devices, and 100 contact center agents. The top-of-the-line BE6000S Supports 8 UC software application options enabled on a virtualized C220 M4 server platform and has the ability to support up to 1000 users, 2500 devices, and 100 contact center agents.
For additional details about Progent's expertise with Unified Communications Manager, see Cisco Unified Communications Manager (CUCM) and Cisco CallManager design, configuration, migration and troubleshooting.
Cisco IP Phones: IP Voice and IP Video Phones
An IP communications endpoint is a user device, either a hardware handset or a soft phone program on a desktop or handheld computer. In the IP environment, each VoIP endpoint has an Ethernet connection. Voice over IP phones have all of the functions that an analog phone handset provides, but IP phones often offer additional functions including being able to access websites or run collaboration applications.
In contrast to traditional Private Branch Exchange technology, in a Cisco IP telephony environment you can perform almost instant relocations, adds, and changes. You merely take the IP phone to its new spot, attach it to the Ethernet connection, and the device announces itself with Cisco Unified Communications Manager. All user privileges and settings are programmatically replicated, doing away with the cost and delay of dispatching technicians to rewire connections. An additional useful feature is location independence, which allows you to log into any Cisco IP device and get your personal phone number and rights.
Cisco offers a wide range of VoIP phones. The entry-level Small Business SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications (DECT) screenless or monochrome devices that feature high-quality voice, compatibility with hosted IP phone systems or an IP private branch exchange (PBX), easy installation and secure online installation, transparent software upgrades, and browser-based configuration. The value-priced SPA301 is a one-line IP endpoint with no screen or speakerphone function, a base dialer that has a single Ethernet port, and a wired handset without keys. The SPA302D, designed exclusively for use with Cisco's SPA232D DECT ATA, is a multiple-line wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a TFT 176 x 220 pixel color screen, and a dial pad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based phone with two Ethernet ports, a 128x64 mono screen and a speakerphone.
The SPA500 line IP phones are affordable devices with support for SIP and SPCP call control protocols, two Ethernet switch ports, speakerphones, Power over Ethernet, and conferencing capability. Most versions have a 128 x 64 monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft keys but no hi-res display. The SPA502G has a single line and has no soft buttons. The SPA504G has four lines and has four soft keys. The SPA508G IP Phone supports eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and features 12 programmable keys. The SPA512G has four lines, no soft keys and supports 1xGb Ethernet. The SPA514G supports four lines, has programmable keys, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 VoIP phone has a 320 x 240 color screen, supports five lines, and features five programmable keys.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice devices designed for infrequent-use environments like lobbies, elevators, and conference centers. The Unified SIP Phone 3905 features VoIP phone features a 128 x 32 pixel monochrome non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet (PoE). The simple Cisco Unified IP Phone 6901 is a one-line device with no display and requires a hook switch for transferring a call and joining a conference.
Cisco's 7800 Series of economical IP phones are VoIP desktop endpoints with backlit mono displays, four soft buttons, 11 fixed-feature buttons, an integral Ethernet port with Class 1 PoE, and an integral speakerphone. Cisco's 7800 Series VoIP phones support only the SIP call control protocol. All devices in the 7800 line incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a state-of-the-art audio experience. Cisco's EnergyWise power-save feature, available on the advanced 7800 units, cuts after-hours energy consumption by up to 60 percent. The Cisco IP Phone 7811 is a single-line phone designed for shared locations and for employees with infrequent call requirements. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available through an extra-cost handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 screen. The IP Phone 7841 is a four-line phone with a 396 x 162 display and is the only unit in the 7800 family that provides Gigabit Ethernet. The high-end IP Phone 7861 VoIP phone is a 16-line device intended for administrative staff, call center personnel, and managers who have significant voice communications requirements.
Cisco Unified IP Phone 7900 Series are SIP and SCCP IP voice and video devices with a 320 x 240 color display, an integral 1xGb Ethernet switch, Class 3 PoE, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line unit and the Cisco Unified IP Phone 7965G features four lines. Both VoIP phones include a 5-inch display and four programmable buttons. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone featuring a 5.6-inch touch screen and five soft buttons.
Cisco's IP Phone 8800 Series is a portfolio of SIP-only IP phones that includes desktop units, a conference phone, and wireless IP Phones. The desktop models are five-line IP phones with a 5-inch 800 x 480 pixel display, a Gigabit Ethernet switch, a speakerphone, four programmable keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 includes a monochrome screen and supports Class 2 Power over Ethernet. The Cisco IP Phone 8841 has a WVGA color screen and supports Class 2 Power over Ethernet. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 has a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 PoE, and is offered in Bluetooth and non-Bluetooth versions. The Cisco IP Phone 8861 includes a WVGA color display, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, a tiltable camera, Bluetooth, dual USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, 802.11ac Wi-Fi, and Class 4 Power over Ethernet.
Cisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are on the move within campus, warehouse, health-care or other venues where IT management requires portable phones that provide more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones offer mobile on-premises workers the benefits of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11x Wi-Fi. Cisco's 8821 Wireless IP Phone includes a hi-res color display, a rugged case designed for shock resistance and compliant with IP67 for dust and splash resistance, long-life batteries, a full-duplex speakerphone, and an integrated Bluetooth 4.0 transceiver to support cordless headsets. The 8821-EX Wireless IP Phone adds protection against sparking for use in potentially combustible work sites. Cisco's 8821-EX also has a shell composed out of industry-standard yellow plastics, which makes the device easy to locate during an emergency. Learn about Progent's Wireless IP Phone integration and troubleshooting support.
Cisco's discontinued 9900 line of high-performance IP endpoints mix high-quality voice with business-grade color screens to provide a rich multimedia experience for knowledge professionals and executives. The two models in the 9900 line include an SD VGA color display, a Bluetooth 2.0 transceiver to support a wide selection of headsets, and an integrated 1 GE Ethernet port. Cisco's EnergyWise power-save feature is offered as an option and can lower off-hour energy use by as much as 90 percent. The Cisco IP Phone 9951 features a 5-inch screen and supports up to 2 Cisco IP Color Key Expansion Modules for adding scalability to programmable line and feature keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi transceiver for connecting to wireless environments, and 4 soft-label programmable touchscreen keys to invoke Cisco Unified Communications functions. The 9971 IP phone allows up to 3 Cisco IP Color Key Expansion Modules for expanding customizable line and function keys.
Cisco Unified Communications Applications
Within Cisco's Unified Communications architecture, IP phone, IP video, and other converged applications are physically isolated from the call/voice processing infrastructure, and they may be at any location within the system. A single network infrastructure provides an open platform for feature-rich applications and provides a firm basis for future convergence-based applications. Cisco cooperates with leading technology companies to offer a wide range of IP voice and video applications and products. Cisco also supports the capability to create and manage customized in-house applications.
Unified Communications application software available from Cisco and supported by Progent include:
Jabber is a converge media application that provides presence, IM, voice, video, voice messaging, screen sharing, and online conferencing features for PCs, Macs, tablets as well as iPhones, Android phones, and Blackberries. Jabber is an evolution and combination of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important enhancements to HD video features and screen sharing, and expanding the team experience to additional platforms and devices. Cisco Jabber works in conjunction with Cisco Unified Communications Manager for call control, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and programmable attendant, and Cisco WebEx Meeting for conferencing and online meetings.
Because Jabber is built around popular communication standards, it can interoperate with a wide selection of third-party platforms. For instance, XMPP allows Jabber to trade IM and presence data with other XMPP clients such as Adium, Sametime, and Microsoft Lync and Office Communications Server. Jabber features can be accessed from Microsoft Office applications including Microsoft Outlook and SharePoint. This extensive platform support maximizes productivity by providing a consistent user environment and accommodating the bring-your-own-device paradigm of networking. Progent can provide the expertise of Microsoft-certified Exchange consultants and Microsoft SharePoint programmers who can show you how to integrate Jabber with Microsoft's powerful collaboration platforms. Progent also offers help with iPhone integration and Android phone and tablet integration to assist your organization to increase the business value of your BYOD environment.
WebEX Meeting Center
Cisco WebEx Meeting Center provides online conferencing for users with a browser or almost any desktop or handheld computer. WebEx Meeting Center is delivered as software as a service (SaaS) through the Cisco WebEx Cloud. This makes it simple to roll out and scale, streamlines administration, eliminates heavy up-front investment, features maximum uptime and world-class security, and provides fast performance. Important capabilities include support for sharing specific content or an entire screen display with online participants in real time, the capability to add rich media into your presentations including PowerPoint and Flash animations, network-based recording plus editing and playback for training and demonstrations, single sign-on and integration with Cisco collaboration applications like Jabber and Cisco TelePresence, plus strong data privacy and encrypted connections with tight policy management.
WebEX Meeting Center works with Microsoft Windows, Mac, and Linux-powered PCs and permits mobile users to initiate, calendarize, and take part in conferences on Google Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Microsoft Windows Phone. Users can also initiate web meetings with a few clicks from Microsoft Office, Microsoft Outlook, Lotus Notes, and a variety of instant messaging applications.
Cisco TelePresence Products for In-house Teleconferencing Ecosystems
For midsize businesses and enterprises who wish to build an on-premises or hybrid local/cloud solution for video conferencing, Cisco provides a portfolio of Cisco TelePresence software and equipment that deliver high-quality and standards-based video conferencing for users with almost any IP endpoint at any site. Cisco TelePresence Server is a scalable teleconferencing bridge that runs with Cisco Unified CM to deliver multiparty telepresence to UC environments and can expand conferences to include cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software simplifies the control of the way conferencing bandwidth and features should be rationed for each attendee, enabling administrators to specify the exact service level and experience needed for each user. Cisco TelePresence Content Server records video conference presentations for live distribution as well as video on demand (VOD) viewing.
Cisco Unity Connection and Unity Express for Converged Voice Messaging
Cisco's Unity Connection, an extension of Unified CM, is a converged voice messaging platform that accelerates collaboration by providing flexible set of alternatives for retrieving calls and messages within a framework that is easy to implement and manage. Cisco Unity Connection lets you read and manage your voice messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Connection also provides sophisticated speech-recognition capabilities for hands and eyes free management and powerful Automated Attendant features that include intelligent routing for incoming phone calls and custom call-filtering and message-alert options. The Unity Connection system runs as a virtual machine that can be hosted on a Business Edition 6000 server or a Cisco Services Ready Engine 910 router service module and can accommodate as many as 20,000 mailboxes on each server.
Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and automated-attendant services for small to mid-size businesses (SMBs) and enterprise branch locations with up to 500 users. Unity Express permits users to access and manage voicemail using a Cisco Unified IP Phone display, your web browser, or your email client. Cisco routers for which Unity Express is available as a network module include Cisco's 1861, 2900, 3800, and 3900 families. Progent can provide comprehensive consulting and troubleshooting services for all Cisco routers.
Unified Contact Center
Unified Contact Center Enterprise (Unified CCE) works with Cisco Unified Communications Manager and agent desktop apps like Cisco Finesse to provide automatic call distribution features that allow an organization to match customers with the right salesperson or service representative. Unified CCE features smart call routing, computer telephony integration (CTI), multiple channel contact management, call queuing, interactive voice response (IVR) and consolidated company-wide reporting to simplify the creation and administration of a large-scale contact center. Cisco products supporting UCCE's customer interaction management solution include Cisco Unified IP Phones, Voice, and Cisco LAN/WAN technology.
Cisco Unified Contact Center Express (Unified CCX) provides an out-of-the-box bundle for building a customer contact center for branch or midmarket deployments that support up to 400 agents. Multiple bundles are offered, plus a selection of optional advanced features. Cisco Unified Contact Center Express works with CUCM and offers smart call routing, contact management, integrated reporting, IVR, and the ability to manage voice, email, chat, and social media inquiries. Cisco Unified Contact Center Express comes with Finesse, a web-based desktop agent that requires no client installation. Advanced options include call-in-queue, estimated-wait-time messages, and productivity optimization with workforce and quality management.
Cisco Mobile Connect for Single Number Reach (SNR)
Mobile Connect, commonly referred to as Single Number Reach, makes it possible for users to be called via a single phone number that rings simultaneously on their desktop VoIP Phone and their smartphone. Users can transfer active calls between their desktop IP phone and their mobile phone without disruption. Calls that are not answered can be transferred to a Unity or Unity Connection voicemail account. Users can create their own access lists that determine which calls are directed to alternate endpoints.
Prime Collaboration Provisioning
Prime Collaboration offers an automated platform for initial installs as well as for “day 2” moves, additions, changes, and deletions. A user-friendly console provides a unified view of a user and the user's services. Prime Collaboration Provisioning significantly accelerates site rollouts and reduces the time needed to implement future updates. Prime Collaboration in addition provides advanced analytics including technology adoption and usage rates, allowing administrators to optimize IT resources and further lower TCO.
Cisco Collaboration Gateways
Cisco's collaboration gateways allow Cisco converged communications environments to communicate with other systems and with users operating outside the corporate firewall. Cisco's portfolio of communication gateways provide UC services for a wide variety of gateway as well as session-border-control applications.
Communications gateways available from Cisco and supported by Progent's certified consultants include:
Expressway Communication Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables organizations to allow colleagues, vendors, customers, or business partners who are using different networks, workgroup platforms, or endpoint devices to access to Cisco Unified Communication functions. Cisco's Expressway gateway integrates with a Cisco CM deployment or Cisco Business Edition 6000, or can be accessed via the cloud with Cisco Hosted Collaboration Solution to help make collaboration more universal. Important capabilities of Cisco Expressway are:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Access: Remote workers with any Jabber-compatible device or teleworkers with Cisco TelePresence endpoints have the convenience of single-sign-on and of Transport Layer Security (TLS) and can connect to all their Jabber applications (high-definition video, business-quality voice, rich content IM, and realtime presence) without requiring the extra step of starting a VPN. Also, teleworkers can use their Cisco TelePresence endpoints without a VPN tunnel, providing a user experience at home the same as the office.
- Jabber Guest Support: Cisco Expressway is required for enabling Cisco's Jabber Guest, which allows “guests” to interact with your business simply and securely via streamlined browser and mobile multimedia calls.
- Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that connects between on-premises Cisco or third-party collaboration solutions and Cisco's WebEx cloud. By supporting Cisco Collaboration Meeting Rooms, Expressway deliver an advanced, extensible conferencing environment that seamlessly combines business-quality voice, video, and data sharing to any client, at any location, using any device.
- Interoperability: In case your organization currently has third-party video technology, Expressway can assist you to migrate easily to a Cisco solution when you choose. Cisco Expressway provides video compatibility with industry standard H.323, H.264 Scalable Video Coding, or Session Initiation Protocol systems. Interoperability capabilities allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 SVC to MPEG-4/H.264 AVC.
The Cisco Unified Border Element is an enterprise-class session border controller that interconnects unified communications systems to the IP PSTN. In addition to providing session border control, Cisco Unified Border Element provides easy and cost-efficient collaboration beyond the firewall. Important unified communications features enabled by CUBE include:
Cisco Unified Border Element software can be licensed on Cisco IOS control software and can be run on a wide selection of Cisco's enterprise router platforms, which include ASR 1000 Series, the Cisco ISR 4000, the ISR G2, and several versions of Cisco's 800 Series fixed-configuration routers. The virtualized CUBE, called vCUBE, runs in a VMware ESXI virtual application container.
- Cisco WebEx Cloud Connected Audio (CCA) for SIP-based audio conferencing
- Voice and Video recording
- Enterprise Call-center and IVR solutions
- Policy-led evaluation of phone calls
- Business-to-business teleconferencing over SIP
How Progent Can Help You with Cisco VoIP and IP Media Phones, Cisco Unified CM, and Telepresence
Progent offers online or onsite access to a certified CCIE Collaboration consultant to assist your business to plan, install, manage and repair converged communications environments built on Cisco Unified Communication technology in a centralized, distributed, or hybrid deployment. Progent's Cisco-certified consultants have extensive backgrounds supporting Cisco Unified Communications Manager and CallManager, VoIP phones and other endpoints, Unified Communications applications like Jabber and Unity Connection, Cisco's video conferencing products, communication gateways, utilities incorporated into Cisco Catalyst switches and routers. Progent can also provide expertise with technologies such as Cisco SRST, CUBE, H.323 gateways, CAC, VoIP trunks, PSTN, and AVVID. Progent's SIP integration experts can also help you to create SIP infrastructure environments that incorporate SIP IP voice phones and media phones, SIP-based CUBE trunks, and SIP management tools via Cisco Unified Communications Manager.
Progent's application programmers can create specialized unified communications software that will enable your organization to incorporate the telephony capabilities of Cisco Unified Communications Manager into your business operations for increased efficiency. Progent can evaluate your existing network and Internet access infrastructure to determine whether your system is configured to support business-quality VoIP and HD video, help you to choose and deploy Cisco hardware and software appropriate for your current situation and downstream expansion goals, and integrate your Cisco Unified Communications solution with technology from other vendors. Progent's CISSP certified data security and compliance consultants can show you how to develop, implement, and validate an enterprise-wide security and compliance plan for your unified communications solution. Also, Progent can help you to deploy Cisco high-availability mechanisms such as Cisco Unified SRST to provide affordable call control redundancy in remote-branch and home-office sites, and Progent's disaster recovery preparedness experts can help you create a sensible DR/BC plan to ensure the availability of your crucial communications system.
Unified Communications Manager/CallManager Upgrade Consulting
Versions of Unified CM earlier than 8.6 and every release of its predecessor CallManager have reached end-of-life. Therefore Cisco will no longer develop, repair, or validate the product software. Security patches for this business-critical product will end, which in some circumstances could cause regulatory compliance or legal liability problems.
Progent continues to offer comprehensive consulting and troubleshooting support for outdated editions of Cisco Unified Communications Manager and Cisco CallManager, but if your company is still using a legacy version of this essential software you should start immediately to plan your migration. Progent's Cisco-certified consulting professionals can assist your company to upgrade non-disruptively to the latest edition of Unified Communications Manager and can typically save clients as much as 50% off consulting service costs compared to competing computer service companies because of Progent's documented process and experience in this practice area. By adhering to leading practices, Progent can make sure your business realizes a quick return on your IT investment by helping you benefit fully from the new and improved feature set, reduced administrative and maintenance costs, more engaging collaboration, and stronger security offered by the latest version of Cisco Unified Communications Manager.
Progent's migration services include ROI analysis, project management or co-management, system testing and validation, Cloud connectivity, configuring endpoint devices from Cisco and other vendors, smartphone and tablet connectivity, security and compliance services, management automation, disaster recovery planning, network architecture design, training for IT staff and end users, and continuing consulting and troubleshooting. Progent also offers fixed-priced migration packages to make sure your costs are visible and affordable.
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