Cisco IP Voice HelpExchanging real-time voice and video over Internet Protocol has advanced from simply being being a savvy method to reduce phone bills to a strategic tool for competitive advantage. Converged IP communications, at one time limited to managing Internet-based voice and faxes on a single platform in order to take the place of expensive PBX equipment, today encompasses voice and video, mobile communications, IM, real-time presence, collaboration services, and more within a single ecosystem that is easy to manage, scalable, protected, resilient, cost-effective, and intuitive.

Cisco is the market leader in providing the hardware and software infrastructure for supporting the current model of unified communications (UC). Cisco's UC solution enhances the efficiency of IT systems by cutting operating expenses; integrating multiple collaboration features with popular software applications to improve worker output; supporting collaboration among workers, associates, and vendors to save time and enhance business outcomes; and streamlining the management of your communications infrastructure.

Cisco's Unified Communications technology address several important product categories:,

  • Call Control Platforms for managing calls and sessions
  • VoIP and Video Phones and Softphones to optimize worker productivity
  • Unified Communications Software Applications for integrated access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
  • IP Gateways for interfacing with outside networks and telecommuters
Progent can provide the online or onsite services of a Cisco-certified CCIE expert who can help businesses of all sizes to plan, deploy, administer, upgrade, optimize, move, and troubleshoot Cisco unified communications products so you can highest strategic advantage of your communications system. Progent can deliver world-class support for all components of Cisco's unified communications solutions including call management tools, IP phones and softphones, and teleconferencing platforms. Progent in addition offers consulting and support services for Cisco's rich media-optimized network infrastructure products including ISR routers, Catalyst switches, ASA firewalls, and voice gateways.

Call and Session Processing Software - Unified Communications Manager (CallManager)
Cisco Collaborative Communications Consulting and SupportCisco's call-processing agent is the centerpiece of Cisco's IP collaboration solution and gives you the flexibility to deploy a centralized call-processing model, a decentralized design, or a combination of both. In a centralized approach, Cisco Unified Communications Manager (UC Manager or CUCM) extends corporate phone capabilities to packet telephony products such as VoIP handsets, media management devices, VoIP gateways, and multimedia applications across the IT environment. Cisco Unified Communications Manager supports extra voice, video, and data functions including unified messaging, video conferencing, and collaborative customer communication networks.

The most recent release of Cisco Unified CM, previously named CallManager, includes a variety of enhancements that accelerate your return on investment by cutting management and maintenance costs, improving worker output, enhancing teamwork, accommodating the bring-your-own-device (BYOD) model of computing, fortifying data protection, and allowing optimal use of IT infrastructure. Top new features include Global Dial Plan Replication (GDPR), simplified certificate control, expanded support for single sign-on for managers and end users, hardware-agnostic call recording, mobile connectivity without requiring VPN tunneling, a new self-care interface that makes it simple for workers to specify their options and preferences for all of their devices, and support for Transport Layer Security and Secure Real-Time Transport Protocol for mobile users.

In cases where you implement a centralized Unified Communications Manager cluster to control voice processing for users at remote sites, IT managers can help achieve continuous phone operation through Cisco Survivable Remote Site Telephony (SRST), a Cisco IOS Software image for Cisco routers. If a WAN connection fails, Cisco Survivable Remote Site Telephony incorporated in the router provides core UC Manager capabilities until the connection is returned. To learn about Progent's consulting support for Cisco routers, see consulting services for Cisco Integrated Services routers.

For small business networks, branch locations, and retail deployments that do not require the full feature set available from Unified CM, Cisco Unified Communications Manager Express, formerly known as CallManager Express offers a cost-effective solution that meets the needs of sites with up to 450 workers. Because Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is built into the IOS Software running on a Cisco ISR router, smaller organizations can rapidly set up a converged voice/data environment.

The Cisco Business Edition 6000 is a line of one-stop platforms that offer essential unified communications capabilities such as routing, gateway, high definition voice and video, messaging, instant messaging and presence, teleconferencing, and paging services, enabling any user to collaborate on any device from anywhere. All Business Edition 6000 solutions are shipped preconfigured with a virtualization hypervisor and Unified Communications applications software, making deployment fast and easy and reducing cost of ownership for organizations with up to 1000 workers. All BE6000 solutions are shipped preinstalled with a virtualization hypervisor and collaboration applications. Organizations can instantly enable UC applications when their needs evolve.

The small-scale BE6000S includes five preselected unified communications software applications preloaded on one combination router/gateway/virtualized blade server device and can handle a maximum capacity of 150 users and 300 devices. The medium-scale BE6000M includes 4 collaboration software application options activated on a single virtualized C220 M4 server and supports up to 1000 workers, 1200 devices, and 100 contact center agents. The high-end Business Edition 6000H Supports 8 collaboration application options activated on a single virtualized Cisco UCS C220 M4 server and has the ability to support as many as 1000 workers, 2500 devices, and 100 contact center agents.

For more details about Progent's expertise with Unified Communications Manager (CallManager), see Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager design, integration, migration and technical support.

IP Phones: IP Voice and IP Media Phones
A communications endpoint is a user instrument, either a physical phone or a soft phone application on a PC or mobile computer. In the IP environment, each IP handset or soft phone has an Ethernet connection. IP phones have all of the capabilities that an ordinary telephone provides, but IP phones often offer additional functions including the ability to access websites or run business applications.

Cisco IP Phones HelpUnlike traditional PBX systems, in a Cisco IP phone network you can perform almost instant relocations, additions, and changes. You simply move the VoIP phone to its new spot, attach it to an Ethernet jack, and the device registers itself with Cisco Unified Communications Manager. All user rights and configurations are automatically re-established, eliminating the expense and hassle of dispatching technicians to rewire connections. Another useful feature is extension mobility, which allows you to sign into any Cisco IP phone and get your personal phone number and privileges.

Cisco provides a wide selection of VoIP hardware endpoints. The entry-level SPA 300 Series are no-frills IP and Digital Enhanced Cordless Telecommunications screenless or monochrome devices offering high-quality voice, support for hosted IP telephony environments or an IP private branch exchange, simple deployment and highly secure online installation, in-service software updates, and browser-based configuration. The low-end SPA301 is a single-line IP endpoint with no display or speakerphone function, a base dialer with a single Ethernet port, and a corded handset without a keypad. The SPA302D, intended exclusively for use with Cisco's SPA232D Multi-Line DECT ATA, is a multiple-line wireless Digital Enhanced Cordless Telecommunications handset that offers 10-lines, a TFT 176 x 220 pixel color screen, and a keypad with a speakerphone. The SPA303 is an entry-level 3-line SIP-based phone with dual switched Ethernet ports, a 128x64 mono display and a speakerphone.

Cisco SPA500 Series IP Phones ConsultingCisco's SPA500 family IP phones are affordable endpoints that support both SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, built-in web servers, Power over Ethernet (PoE), and voice conferencing capability. Most models have a 128 x 64 pixel monochrome screen display, The SPA501G IP Phone supports eight lines and has eight soft buttons but no hi-res display. The SPA502G has a single line and has no soft buttons. The SPA504G VoIP phone supports four lines and has four soft keys. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G IP Phone supports 12 lines and has 12 programmable keys. The SPA512G has four lines, no programmable buttons and supports 1xGb Ethernet. The SPA514G supports four lines, has soft keys, and supports 10/100/1000 Ethernet. The high-end SPA525G2 IP Phone has a 320 x 240 color screen, supports five lines, and has five programmable keys.

Cisco's IP Phones 3900 Series and 6900 Series are specialty VoIP devices designed for infrequent-use environments like cafeterias, hallways, and conference facilities. Cisco's Unified SIP Phone 3905 IP Phone features a 128 x 32 pixel mono non-backlit screen, a 10/100 Ethernet switch, a speakerphone, and Power over Ethernet. The simple Cisco Unified IP Phone 6901 is a one-line endpoint without a display and uses a hook switch for transferring a call and joining a conference.

Cisco's 7800 line of economical IP phones are VoIP devices featuring backlit mono displays, four soft buttons, 11 dedicated keys, an Ethernet port with Class 1 PoE, and an integral speakerphone. The 7800 Series IP Phones support only the SIP signaling protocol. All devices in Cisco's 7800 family incorporate the same high-fidelity speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio experience. Cisco's EnergyWise power-save feature, available on the higher end 7800 models, reduces after-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line VoIP phone intended for common locations and for employees with infrequent voice communications needs. The IP 7811 comes with a 3.28-inch 384 x 106 display and a narrow-band speakerphone. Wideband audio is available through an optional handset. Cisco's IP Phone 7821 is a two-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only device in the 7800 series to support Gigabit Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device intended for administrators, contact center personnel, and managers who have heavy voice communications needs.

Cisco Unified IP Phone 7900 Series are dual-protocol (SIP/SCCP) media devices with a 320 x 240 color display, a 1xGb Ethernet switch, Class 3 Power over Ethernet, 10 dedicated keys and a speakerphone. The Cisco Unified IP Phone 7945G is a dual-line device and the Cisco Unified IP Phone 7965G supports four lines. Both IP phones have a 5-inch screen and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line media phone featuring a 5.6-inch touch screen and five soft buttons.

>Cisco 8800 Series IP Phones Consultants

Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that includes desktop units, a conference IP phone, and wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 pixel screen, a Gigabit Ethernet switch, a speakerphone, four soft keys and 12 fixed-feature buttons. Cisco's IP Phone 8811 features a backlit monochrome display and supports Class 2 Power over Ethernet (PoE). The Cisco IP Phone 8841 has a WVGA color display and supports Class 2 PoE. Cisco's IP Phone 8845 features a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color display and one USB connection with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is offered in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE. The Cisco IP Phone 8865 includes a WVGA color display, 720p HD video, an adjustable camera, Bluetooth, two USB connections with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet.

Cisco Wireless IP Phone Integration ConsultantsCisco's wireless IP phones are hardened wireless devices designed for professionals who are mobile within office, warehouse, retail or other venues where IT management wants user endpoints that provide more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile collaboration. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite workers the benefits of voice over wireless LAN (VoWLAN) technology in workplaces with 802.11x Wi-Fi. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a rugged shell rated Mil-SPEC 810G to withstand dropping and IP67 for dust and moisture resistance, extended batteries, a built-in speakerphone, and an integrated Bluetooth 4.0 transceiver to support wireless headsets. The 8821-EX Wireless IP Phone adds anti-sparking protection for potentially combustible work sites. The 8821-EX also features a case composed of industry-standard yellow plastics, which makes the device easier to find the event of a crisis. Learn about Progent's Wireless IP Phone integration support.

Cisco 9900 IP Phones ConsultantsCisco's discontinued 9900 line of advanced VoIP endpoints mix high-definition voice with business-grade color screens to deliver a rich multimedia UC experience for knowledge professionals and executives. The two models in this family include an SD 640x480 pixel color display, a Bluetooth transceiver to support a wide selection of headsets, and a built-in 10/100/1000 Ethernet port. Cisco's Power Save feature is optional and can reduce off-work power draw by as much as 90 percent. The IP Phone 9951 features a 5-inch screen and allows up to 2 IP Color Key Expansion Modules for adding customizable line and feature keys. The IP Phone 9971 features a 5.6-inch display, a built-in Wi-Fi transceiver for connecting to Voice-over-wireless LAN (VoWLAN) environments, and 4 soft-label programmable touchscreen keys to access Cisco UC functions. The 9971 allows up to 3 IP Color Key Expansion Modules for adding scalability to programmable line and function keys.

Cisco Unified Communications Application Software
Under Cisco's Unified Communications architecture, IP telephony, IP video, and other converged applications are separate from the call/voice processing mechanism, and they may be anywhere within the system. A cohesive network framework provides an open platform for powerful business applications and provides a firm foundation for downstream convergence-based software. Cisco works with leading technology vendors to provide a broad selection of IP voice and IP video applications and devices. Cisco also supports the ability to create and administer customized internal programs.

Unified Communications applications offered by Cisco and supported by Progent include:

Cisco Jabber is a converge media client application that supports presence, IM, voice, video, voice messaging, screen sharing, and real-time conferencing features for PCs, Macs, Apple and Android tablets as well as smartphones. Cisco Jabber is a rebranding and combination of the Unified Personal Communicator, Cisco Mobile, and Cisco WebEx Connect, with major enhancements in the areas of HD video capabilities and desktop screen sharing, and expanding the team experience to additional operating systems and devices. Cisco Jabber operates in conjunction with Unified Communications Manager for call and session control, Cisco Unified Presence for instant messaging and presence, Cisco Unity Connection for voicemail and programmable attendant, and Cisco WebEx Meeting for online meetings.

Because Jabber is built around key industry protocols, it can communicate with a broad selection of third-party products. For example, Extensible Messaging and Presence Protocol enables Jabber users to trade instant messaging and presence data with various XMPP clients including as Adium for Mac OS, Sametime, and Microsoft Lync and Office Communications Server. Jabber capabilities are available from Microsoft Office applications including Outlook and SharePoint. This broad platform support optimizes output by providing a consistent end-user environment and fully enabling the bring-your-own-device paradigm of networking. Progent can provide the expertise of certified Exchange consultants and SharePoint application developers who can show you how to use Jabber with Microsoft's popular collaboration platforms. Progent also can provide expertise with Apple iPhone integration and Android phone and tablet integration to assist you to increase the productivity of your BYOD ecosystem.

WebEX Meeting Center
WebEX Meeting Center enables web and video conferencing for users with a browser or almost any desktop or handheld device. Cisco WebEx is delivered as software as a service via Cisco's WebEx Cloud. This makes it simple to deploy and expand, streamlines management, eliminates high initial investment, offers maximum uptime and enterprise-grade data protection, and provides excellent performance. Important capabilities include the ability to share discrete content or an entire screen with online attendees in real time, the capability to add rich media into your presentations including PowerPoint and Flash animations, recording plus editing and playback for training, single sign-on and support for Cisco collaboration applications such as Cisco Jabber and TelePresence, plus strong data protection and encrypted access with strict policy control.

>WebEx Meeting Web Conferencing Consulting and Support

Cisco WebEx Meeting Center runs on Windows, Apple Mac, and Linux PCs and allows mobile users to initiate, schedule, and take part in conferences on Android smartphones and tablets, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also launch web meetings instantly from Microsoft Office, Microsoft Outlook, Lotus Notes, and a selection of instant messaging applications.

Cisco TelePresence Products for In-house Teleconferencing Environments
For midsize organizations and larger enterprises who want to create an in-house or hybrid local/cloud environment for teleconferencing, Cisco offers a portfolio of Cisco TelePresence software and equipment that deliver high-quality and standards-based teleconferencing for attendees with virtually any endpoint device at any site. Cisco TelePresence Server is an expandable video conferencing bridge that runs in conjunction with Cisco Unified CM to deliver multiparty video, audio and content sharing to converged deployments and can extend conferences to incorporate cloud-based Cisco WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of the way video conferencing bandwidth and features should be rationed for each participant, enabling managers to specify the precise service level and experience needed for every user. Cisco TelePresence Content Server collects video conference presentations for live streaming and video on demand playback.

Cisco's Unity Connection Platform and Unity Express for Unified Voicemail
Cisco's Unity Connection, an extension of Unified Communications Manager, is a unified voice messaging solution that facilitates productive collaboration by providing a variety of options for retrieving voice messages within a framework that is easy to implement and administer. Unity Connection allows you to read and manage voice messages from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Connection also offers sophisticated voice-recognition features for hands and eyes free management and powerful Automated Attendant capabilities that include smart routing for incoming phone calls and easily customizable call-screening and message-notification options. The Unity Connection system operates as a fully virtualized system that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router service module and can accommodate as many as 20,000 mailboxes on each server.

Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses (SMBs) and enterprise branch offices with up to 500 voice mailboxes. Unity Express allows users to manage voicemail messages using a Cisco Unified IP Phone screen, a browser, or your email system. Cisco routers for which Unity Express is offered as a network module or advanced integration module include Cisco's 2800, 2900, and 3900 Series. Progent can provide certified consulting and support services for all Cisco routers.

Unified Contact Center
Unified Contact Center Enterprise (Unified CCE or UCCE) integrates with Cisco Unified Communications Manager and agent desktop apps such as Cisco Finesse to offer automatic call distribution capabilities that allow an organization to connect customers with the right sales or service agent. UCCE features smart call distribution, computer telephony integration, multichannel customer contact management, network call queuing, interactive voice response and advanced company-wide reporting to simplify the creation and administration of a large-scale contact center. Cisco platforms supporting UCCE's customer interaction management solution include Unified IP Phones, Voice, and Cisco network infrastructure.

Unified Contact Center Express (CCX) provides a packaged bundle for creating a customer interaction management center for branch or midmarket systems that support up to 400 agents. Several bundles are available, as well as a selection of optional advanced features. Unified CCX integrates closely with CUCM and provides intelligent call distribution, contact interaction management, integrated reporting, IVR, and management of voice, email, chat, and social media inquiries. Unified CCX includes Cisco Finesse, a browser-based desktop agent that needs no client installation. Optional advanced features include call-in-queue, estimated-wait-time announcements, and productivity optimization with workforce and quality management.

Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach (SNR), allows users to be called via a single phone number that rings at the same time on their Cisco desktop VoIP Phone and their cell phone. Users can switch active calls between their Cisco IP phone and their mobile phone without disruption. Calls that are not answered can be redirected to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create personal access lists that specify which calls are directed to different phones.

Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning provides an automated platform for initial installs as well as for “day 2” moves, additions, changes, and deletions. A user-friendly interface delivers a single look at a user and the subscriber's services. Prime Collaboration Provisioning significantly speeds up company-wide rollouts and reduces the time needed for future updates. Prime Collaboration also offers management analytics that show application adoption and consumption trends, allowing administrators to make more efficient use of IT resources and further lower total cost of ownership.

Cisco Collaboration Gateways
Cisco's communications gateways permit Cisco Unified Communications deployments to communicate with other networks and with users working beyond the firewall. Cisco's line of gateways deliver UC services for all types of gateway as well as session-border-control deployments.

Communications gateways offered by Cisco and supported by Progent's certified consultants include:

Cisco Expressway Converged Communication Gateway
Cisco's Expressway is an advanced converged media gatekeeper that enables companies to provide colleagues, vendors, customers, or business partners who are working on various outside networks, workgroup platforms, or endpoint equipment to connect to Cisco Unified Communication functions. The Expressway works with an enterprise Cisco CM deployment or Cisco Business Edition, or can be accessed via the cloud with Cisco HCS to help make collaboration more universal. Key capabilities of Cisco Expressway are:

  • Mobile and Off-site Access: Off-site users with any Jabber-supported client or telecommuters with Cisco TelePresence endpoints get the benefit of single-sign-on (SSO) and of Transport Layer Security (TLS) and can access all their collaboration workloads (video, business-quality voice, data instant messaging, and realtime presence) without the inconvenience a VPN. Also, telecommuters can use their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home that is the same as the corporate office.
  • Jabber Guest Support: Expressway is critical for enabling Jabber Guest, which makes it possible for “guests” to interact with your business easily and securely via lightweight browser and mobile video calls.
  • Cisco Cloud Connectivity: Expressway can act as a gateway that connects between on-premises Cisco or non-Cisco collaboration solutions and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway offers a world-class, scalable teleconferencing experience that transparently combines high-quality voice, HD video, and content sharing to any client, at any location, on any device.
  • Interoperability: If your company already has third-party video products, Cisco Expressway can assist you to move easily to a Cisco solution whenever it makes business sense. Cisco Expressway offers video interoperability with standards-based H.323, H.264 SVC, or SIP environments. Interoperability capabilities allowed by Expressway include IPv4 to IPv6, H.323 to Session Initiation Protocol (SIP), and Microsoft Lync 2013 H.264 Scalable Video Coding (SVC) to H.264/MPEG-4 AVC.
Cisco Unified Border Element (CUBE)
The Cisco Unified Border Element is a collaboration edge session border controller that connects converged business communications systems to the IP PSTN. Beyond providing session border control, CUBE provides easy and cost-efficient collaboration beyond the enterprise firewall. Sample collaboration features enabled by CUBE include:
  • WebEx Cloud Connected Audio for SIP-based conferencing
  • Voice/Video recording
  • Enterprise Call-center and IVR solutions
  • Policy-based security evaluation of voice calls
  • Business-to-business telepresence over SIP
Cisco Unified Border Element software can be licensed on Cisco IOS software and can be enabled on a wide selection of Cisco's enterprise router platforms, including ASR 1000, the ISR 4000 family, the ISR G2, and high-end models of the 800 Series fixed routers. The virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.

How Progent Can Assist You with Cisco IP Voice and IP Media Phones, CUCM, and Telepresence
Progent offers remote or onsite access to a certified CCIE Collaboration specialist to help you to plan, deploy, manage and troubleshoot unified communications environments supported by Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco engineers have extensive experience integrating Cisco Unified Communications Manager and Cisco CallManager, Voice over IP and video phones and other endpoints, Unified Communications applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, collaboration gateways, utilities built into Cisco Catalyst switches and routers. Progent can also offer support for related technologies such as Cisco SRST, CUBE, H.323 and H.264 gateways, CAC, IP voice trunks, various signaling protocols, and AVVID. Progent's SIP infrastructure consultants can also help you to create SIP infrastructure environments that incorporate SIP-based IP voice phones and media phones, SIP trunks, SIP conferencing and SIP administration tools via Cisco Unified Communications Manager.

Progent's custom application programmers can create specialized unified communications applications that will help your company to integrate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced productivity. Progent can revue your existing network and Internet access infrastructure to determine whether your system is optimized to accommodate business-quality VoIP and high-definition video, assist you to choose and integrate Cisco hardware and software that make sense for your present needs and future expansion goals, and interface your Cisco collaborative communications solution with technology from other vendors. Progent's CISSP certified information security and compliance consultants can assist you to develop, implement, and test an enterprise-wide security and compliance plan for your converged communications solution. Also, Progent can help your organization to deploy Cisco fault-tolerant mechanisms like Cisco Unified Survivable Remote Site Telephony (SRST) for affordable call control redundancy in branch office and home-office environments, and Progent's disaster recovery and business continuity preparedness consultants can help you create a viable disaster recovery plan to ensure the availability of your vital communications environment.

Unified Communications Manager/CallManager Migration Consulting
Versions of Cisco Unified CM earlier than 8.6 and every version of its predecessor CallManager have reached end-of-life. This means Cisco will no longer develop, fix, or test the product software. Security patches for this business-critical application will end, which in some situations could cause regulatory compliance or legal liability problems.

Progent will continue to offer expert consulting and troubleshooting support for end-of-life releases of Cisco Unified CM and CallManager, but if your company is now running an out-of-dated version of this pivotal application your organization should start immediately to prepare for your migration. Progent's Cisco-certified consultants can help you to migrate non-disruptively to the latest edition of Unified CM and can routinely save clients as much as 50% off consulting service expense compared to most computer service firms because of Progent's documented procedures and hands-on experience in this area. By following leading practices, Progent can make sure your business gets a fast return on your investment by helping you benefit fully from the new and improved feature set, reduced administrative and support costs, more engaging collaboration, and tighter security offered by the newest release of Unified CM.

Progent's upgrade consulting services include ROI analysis, project management, pilot testing and validation, Cloud connectivity, setting up collaboration endpoints from Cisco and other providers, smartphone and tablet integration, data protection consulting, management automation, business continuity planning, network architecture design, staff and user training, and continuing consulting services and technical support. Progent also has put together ultra-affordable upgrade service bundles to make sure your costs are predictable and under control.

To see more information concerning Progent's professional support for Cisco technology, choose a subject:

In order to contact Progent about engineering assistance for Cisco technology, call 1-800-993-9400 or refer to Contact Progent.

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