Exchanging live voice and video over IP has progressed from simply being being a savvy method to cut phone carrier bills to being an indispensable tool for competitive advantage. Converged communications, at one time restricted to combining Internet-based voice calls and faxing on the same platform in order to take the place of traditional PBX equipment, now incorporates voice and video, mobile communications, messaging, real-time presence, collaboration services, and more within a single ecosystem that is manageable, extensible, highly secure, resilient, cost-effective, and user friendly.
Cisco is the market leader in providing the hardware and software infrastructure for supporting the modern paradigm of unified communications (UC). Cisco's unified communications solution enhances the productivity of information networks by slashing operational costs; combining rich media functions with popular software applications to increase worker output; supporting teamwork among workers, partners, and suppliers to save effort and enhance business results; and simplifying the support of your converged voice and data ecosystem.
Cisco's UC solutions address several main product areas:,
Progent can provide the online or on-premises services of a Cisco-certified CCIE specialist who can assist businesses of all sizes to design, deploy, manage, migrate, expand, move, and troubleshoot Cisco UC products so you can maximize the strategic advantage of your communications investment. Progent can provide advanced consulting for every facet of Cisco's UC solutions such as call management tools, VoIP and softphones, and teleconferencing platforms. Progent in addition offers expertise for Cisco's rich media-optimized network infrastructure products such as ISR routers, Catalyst switches, ASA firewalls, and IP voice gateways.
- Call Control Platforms for managing rich media calls and sessions
- IP Endpoints to optimize worker productivity
- Unified Communications Software Applications for integrated access to presence, IM, voice and video, voice messages, desktop sharing, and voice/video conferencing
- Communications Gateways for interfacing with public networks and teleworkers
Call Processing Software - Unified Communications Manager (CallManager)
Cisco's call-processing agent is the heart of the Cisco IP collaboration portfolio and gives you the versatility to deploy a centralized call-processing model, a decentralized design, or a mix of the two. In a centralized deployment, Unified Communications Manager (UC Manager or CUCM) expands corporate phone features to packet telephony network devices such as VoIP handsets, media processing products, VoIP gateways, and mixed media applications throughout the IT environment. Cisco Unified Communications Manager supports extra multimedia functions including unified messaging, video conferencing, and group-based client interaction networks.
The most recent release of Unified Communications Manager, formerly named CallManager, offers a wealth of enhancements that expedite your return on investment by lowering administrative and maintenance costs, improving worker productivity, facilitating collaboration, supporting the bring-your-own-device style of working, strengthening data protection, and making efficient use of network infrastructure. Top innovations include automatic dial-plan replication, simplified certificate control, extended support for standards-based single sign-on (SSO) for administrators and users, hardware-independent call recording, on-the-road access without requiring VPN tunneling, a revamped self-provisioning utility that makes it simple for users to select their options and preferences for all of their devices, and support for Secure Real-Time Transport Protocol for mobile users.
When you implement a central Unified Communications Manager cluster to manage voice processing for customers at remote locations, IT managers can help ensure continuous phone operation through Cisco SRST, an IOS Software image for Cisco routers. If a WAN connection breaks, Cisco Survivable Remote Site Telephony in the Cisco router offers basic Unified Communications Manager functions until the connection is repaired. For a description of Progent's consulting services for Cisco routers, refer to consulting and troubleshooting support for Cisco routers.
For small businesses, branch locations, and retail deployments that do not need the complete feature set offered by Unified CM, Cisco Unified Communications Manager Express, previously named CallManager Express offers an economical PBX alternative that handles the requirements of sites with as many as 450 workers. Since Cisco Unified Communications Manager Express Unified Communications Manager Express (Unified CCX) is embedded in the IOS Software operating on a Cisco router, smaller organizations can rapidly deploy a unified voice/data solution.
Cisco's Business Edition 6000 is a family of all-in-one solutions that offer essential unified communications capabilities including routing, IP gateway, premium voice and video, messaging, chat and presence, voice and video conferencing, and paging services, enabling any end user to connect on any endpoint from any site. All BE6000 versions are delivered preconfigured with a virtualization hypervisor and UC applications, making deployment quick and simple and cutting operating expenses for organizations with from 25 to 1000 workers. All BE6000 systems are delivered preinstalled with a virtualization hypervisor and UC applications software. You can instantly activate UC software applications whenever their needs grow.
The office-in-a-box BE6000S supports five standard collaboration applications installed on one combination 2921V router/gateway/virtualized E1600 M2 blade server platform and can handle as many as 150 workers and 300 endpoint devices. The mid-market BE6000M supports four unified communications software application options enabled on a virtualized Cisco C220 M4 server platform and can handle as many as 1000 workers, 1200 devices, and 100 contact center agents. The top-of-the-line BE6000S Supports eight UC application options enabled on a virtualized Cisco UCS C220 M4 server and has the capacity for as many as 1000 workers, 2500 endpoint devices, and 100 contact center agents.
For more information about Progent's support for Unified Communications Manager, see Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning, integration, upgrades and troubleshooting.
IP Phones: IP Voice and IP Video Endpoints
A collaboration endpoint is a user instrument, and can be a physical handset or a soft phone application that runs on a PC or handheld computer. In the IP world, each VoIP phone is Ethernet connected. IP phones offer all of the functions that an analog telephone has, but VoIP phones often provide additional functions including the ability to access the web or run business software.
Unlike conventional PBX systems, in a Cisco IP telephony network you can implement virtually instant moves, additions, and changes. You simply move the IP handset to its new spot, plug it into the Ethernet jack, and the IP phone announces itself with Cisco Unified Communications Manager. All client rights and configurations are programmatically re-established, doing away with the cost and hassle of dispatching support personnel to wiring closets. Another efficient capability is extension mobility, which enables you to log into any Cisco IP phone and get your own phone ID and privileges.
Cisco provides a broad range of VoIP handsets. Cisco's low-cost Small Business SPA 300 family are basic IP and Digital Enhanced Cordless Telecommunications devices that feature high-quality audio, compatibility with hosted IP telephony environments or an IP private branch exchange (PBX), easy installation and secure remote provisioning, transparent software updates, and browser-based configuration. The value-priced SPA301 is a one-line VoIP endpoint with no display or speakerphone, a base dialer that has a single Ethernet connector, and a wired handset without keys. The SPA302D, designed exclusively for operation with the Cisco SPA232D Multi-Line DECT ATA, is a multiline wireless Digital Enhanced Cordless Telecommunications IP phone that supports 10-lines, a 176 x 220 pixel color screen, and a dial pad with speakerphone capability. The SPA303 is an economical three-line IP phone with dual switched Ethernet ports, a 128x64 mono graphical display and a speaker.
The SPA500 Series VoIP phones are low-cost devices that support SIP and SPCP signaling protocols, two integral Ethernet switch ports, speakerphones, PoE, and voice conferencing support. Most models have a 128 x 64 monochrome screen display, The SPA501G has eight lines and has eight programmable keys but no LCD display. The SPA502G has a single line and has no soft keys. The SPA504G IP Phone supports four lines and has four soft buttons. The SPA508G VoIP phone supports eight lines and eight programmable buttons. The SPA509G VoIP phone supports 12 lines and features 12 soft buttons. The SPA512G has four lines, no soft keys and supports 1xGb Ethernet. The SPA514G IP Phone supports four lines, has programmable buttons, and supports 1xGb Ethernet. The top-of-the-line SPA525G2 includes a 320 x 240 pixel color display, supports five lines, and features five soft keys.
Cisco's IP Phones 3900 Series and IP Phones 6900 Series are specialty IP voice endpoints intended for infrequent-use settings such as lobbies, elevators, and conference centers. Cisco's Unified SIP Phone 3905 features VoIP phone features a 128 x 32 mono non-backlit screen, an integrated 10/100 Ethernet switch, a speakerphone, and PoE. The simple Cisco Unified IP Phone 6901 is a one-line device without a screen and uses a hook switch for transferring a call and joining a conference.
Cisco's 7800 Series of economical IP phones are VoIP endpoints with backlit mono displays, four programmable buttons, 11 dedicated keys, an Ethernet port with Class 1 Power over Ethernet, and an integral speakerphone. Cisco's 7800 Series IP Phones support only the SIP call control protocol. All models in Cisco's 7800 Series incorporate the same advanced speakers and microphones as Cisco's 8800 Series IP phones to provide a best-in-class audio solution. Cisco's EnergyWise power-save technology, offered on the advanced 7800 models, cuts off-hours energy usage by as much as 60 percent. The Cisco IP Phone 7811 is a single-line phone intended for shared areas as well as for workers with infrequent call needs. The IP 7811 VoIP phone comes with a 3.28-inch 384 x 106 display plus a narrow-band speakerphone. Wideband audio is available via an optional wideband handset. Cisco's IP Phone 7821 is a dual-line endpoint with a 396 x 162 display. The IP Phone 7841 is a four-line VoIP endpoint with a 396 x 162 display and is the only unit in the 7800 series that provides 1xGb Ethernet. The top-of-the-line IP Phone 7861 is a 16-line device targeted for administrative staff, call center personnel, and managers who have heavy voice communications requirements.
The Cisco Unified IP Phone 7900 Series are SIP and SCCP media endpoints with a 320 x 240 pixel color screen, an integral 1xGb Ethernet switch, Class 3 Power over Ethernet (PoE), 10 dedicated buttons and a speakerphone. The Cisco Unified IP Phone 7945G is a two-line unit and the Cisco Unified IP Phone 7965G supports four lines. Both VoIP phones include a 5-inch display and four soft keys. The Cisco Unified IP Phone 7975G device is an eight-line IP voice and video phone with a 5.6-inch touch screen and five soft keys.
Cisco's IP Phone 8800 Series is a family of SIP-based endpoints that features desktop units, a conference phone, and mobile wireless IP Phones. The desktop models are five-line IP phones featuring a 5-inch 800 x 480 display, a Gigabit Ethernet switch, a speakerphone, four programmable buttons and 12 dedicated keys. The Cisco IP Phone 8811 includes a backlit monochrome screen and supports Class 2 PoE. Cisco's IP Phone 8841 has a WVGA color screen and supports Class 2 PoE. Cisco's IP Phone 8845 has a WVGA color display, 720p HD video, a tiltable camera, Bluetooth, Cisco Intelligent Proximity for Mobile Voice, and supports Class 2 Power over Ethernet. The Cisco IP Phone 8851 features a WVGA color screen and one USB port with charging capability, supports Intelligent Proximity for Mobile Voice and Class 3 Power over Ethernet, and is available in Bluetooth and non-Bluetooth models. Cisco's IP Phone 8861 includes a WVGA color screen, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 Power over Ethernet. The Cisco IP Phone 8865 has a WVGA color screen, 720p HD video, an adjustable camera, Bluetooth, two USB ports with charging capability, and supports Cisco Intelligent Proximity for Mobile Voice, Wi-Fi, and Class 4 PoE.
Cisco's wireless VoIP phones are hardened wireless devices intended for workers who are on the move within campus, hospitality, retail or other venues where IT management requires portable phones that provide more control, security and ruggedness than is achievable with the Bring-Your-Own-Device style of workplace communications. Cisco's 8821 and 8812-EX wireless VoIP phones provide on-the-move onsite users the advantages of voice over wireless LAN (VoWLAN) communications in workplaces with 802.11a/b/g/n/ac Wi-Fi infrastructure. The 8821 Wireless IP Phone includes a 2.4 inch color screen, a rugged shell designed to withstand dropping and compliant with IP67 for dust and splash resistance, long-life batteries, a built-in speakerphone, and an integrated Bluetooth transceiver to support wireless headsets. The 8821-EX Wireless IP Phone adds spark suppression for use in potentially combustible work sites. Cisco's 8821-EX also features a case made of industry-standard yellow plastics, which makes the 8821-EX easy to find during an emergency. Find out about Progent's Cisco Wireless VoIP Phone integration and troubleshooting support.
Cisco's legacy 9900 Series of advanced IP endpoints combine high-quality voice with hi-res color displays to deliver a productive collaborative experience for knowledge professionals and executives. The two models in the 9900 family include a Standard Definition VGA color display, a Bluetooth 2.0 transceiver to work with a broad choice of headsets, and an integrated 1 GE Ethernet switch. Cisco's Power Save feature is optional and can reduce off-work energy draw by 90 percent. The IP Phone 9951 features a 5-inch screen and supports up to 2 IP Color Key Expansion Modules for adding scalability to customizable line and function keys. The Cisco IP Phone 9971 features a 5.6-inch display, an integrated 802.11a/b/g Wi-Fi radio for deployment with wireless environments, and four soft-label touchscreen keys to invoke Cisco UC features. The 9971 IP phone allows up to 3 Cisco IP Expansion Modules for adding programmable line and feature keys.
Cisco Unified Communications Application Software
Within Cisco's Unified Communications platform, IP telephony, IP video, and other converged applications are separate from the call-processing and voice-processing mechanism, and they may reside anywhere within the system. A cohesive network infrastructure provides a versatile platform for feature-rich applications and serves as a firm foundation for future convergence-based applications. Cisco works with third-party IT industry vendors to provide a wide range of IP phone and IP video software applications and products. Cisco also supports the ability to develop and manage specialized in-house applications.
Unified Communications applications available from Cisco and supported by Progent's consultants include:
Jabber is a unified communications client application that supports presence, instant messaging, voice, HD video, voicemail, screen sharing, and online conferencing features for PCs, Macs, iPads and Android tablets and smartphones. Cisco Jabber is an evolution and integration of the Cisco Unified Personal Communicator, Cisco Mobile, and WebEx Connect, with important enhancements in the areas of HD video capabilities and desktop screen sharing, and extending the collaboration experience to more platforms and endpoint hardware. Cisco Jabber operates with Unified CM for call management, Cisco Unified Presence for instant messaging and presence, Unity Connection for voice messaging and automated attendant, and WebEX Meeting for online meetings.
Since Jabber utilizes popular industry standards, it can communicate with a wide selection of non-Cisco platforms. For example, Extensible Messaging and Presence Protocol (XMPP) enables Jabber to trade instant messaging and presence data with a variety of XMPP clients including as Adium for Mac OS, IBM Sametime, and Microsoft Lync. Cisco Jabber capabilities can be accessed from Microsoft Office programs including Microsoft Outlook and SharePoint. This extensive platform compatibility optimizes productivity by delivering a common user experience and accommodating the BYOD paradigm of networking. Progent can provide the assistance of certified Exchange and Outlook consultants and Microsoft SharePoint experts who can show you how to take advantage of Jabber with Microsoft's premiere collaboration platforms. Progent also offers expertise with iPhone and iPad integration as well as Google Android smartphone integration to assist your organization to increase the productivity of your BYOD ecosystem.
Cisco WebEx Meeting Center
Cisco WebEx Meeting Center provides web conferencing for participants using a browser or almost any desktop or mobile computer. Cisco WebEx is delivered as software as a service (SaaS) via the Cisco WebEx Cloud. This makes it simple to roll out and scale, streamlines management, eliminates heavy initial expenditures, offers high availability and world-class data protection, and delivers consistently high throughput. Important capabilities include support for sharing discrete content or an whole screen with remote participants in real time, the capability to incorporate multimedia into your presentations including Microsoft PowerPoint and Flash videos, session recording plus playback for training and demonstrations, single sign-on (SSO) and support for other Cisco collaboration applications such as Cisco Jabber and TelePresence, plus stringent data protection and encrypted connections with tight policy management.
Cisco WebEx Meeting Center runs on Microsoft Windows, Mac, and Linux PCs and permits mobile workers to launch, schedule, and take part in meetings on Android devices, Apple iPhones and iPads, BlackBerry handhelds, and Windows Phone. Users can also initiate online meetings instantly from Microsoft Office, Outlook, Lotus Notes, and a variety of IM solutions.
Cisco TelePresence Portfolio for On-premises Teleconferencing Infrastructure
For midsize organizations and enterprises who wish to create a local or hybrid on-premises/cloud environment for video conferencing, Cisco provides a selection of Cisco TelePresence products that enable high-quality teleconferencing for users with almost any IP endpoint at any site. Cisco TelePresence Server is an expandable video conferencing bridge that works in conjunction with Cisco Unified CM to bring multiparty telepresence to converged environments and can expand meetings to include cloud-based WebEx Meeting Center users. Cisco TelePresence Conductor software streamlines management of how conferencing resources are allotted for every individual attendee, allowing administrators to define the exact service level and experience needed for every user. Cisco TelePresence Content Server records video and presentations for real-time distribution as well as on-demand viewing.
Cisco Unity Connection and Unity Express for Unified Voicemail and Automated Attendant
The Cisco Unity Connection, an extension of Cisco Unified CM, is a unified voicemail solution that facilitates teamwork by providing a variety of alternatives for accessing calls and messages within an environment that is simple to implement and administer. Unity Connection allows you to access and manage your voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Connection also provides advanced voice-recognition capabilities for hands and eyes free operation and powerful Automated Attendant capabilities such as intelligent routing for inbound phone calls and custom call-screening and message-notification options. The Cisco Unity Connection platform operates as a VM that can be hosted on a Business Edition 6000 server or a Cisco SRE 910 router blade service module and can accommodate up to 20,000 mailboxes on each server.
Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, integrated messaging, interactive voice response, and automated-attendant services for small to medium businesses (SMBs) and corporate branch locations with up to 500 users. Cisco Unity Express allows you to access and manage voicemail via a Cisco Unified IP Phone display, a browser, or your email client. ISR Routers for which Unity Express is available as a network module include Cisco's 1861, 2800, 2900, 3800, and 3900 Series. Progent can provide certified consulting and support services for Integrated Services Routers.
Cisco Unified Contact Center
Unified Contact Center Enterprise (UCCE) integrates with Unified Communications Manager and agent desktop apps like Cisco Finesse to offer automatic call distribution (ACD) capabilities that allow an organization to connect customers with the proper salesperson or service representative. UCCE features smart call routing, computer telephony integration (CTI), multichannel contact management, network-wide call queuing, interactive voice response (IVR) and advanced company-wide reporting to simplify the deployment and administration of a modern contact center. Cisco platforms incorporated in Unified CCE's client interaction management ecosystem include Unified IP Phones, Cisco Voice Gateways, and Cisco LAN/WAN technology.
Cisco Unified Contact Center Express (Unified CCX) offers a packaged solution for building a customer interaction management center for mid-scale deployments that support as many as 400 agents. Several packages are available, as well as a variety of special options. Cisco Unified Contact Center Express integrates closely with Unified Communications Manager and offers intelligent call distribution, client management, integrated reporting, interactive voice response, and the ability to manage voice, email, web chat, and social media inquiries. Cisco Unified CCX comes with Finesse, a web-based desktop agent that needs no client-side software setup. Optional advanced features include conditional routing, projected-wait-time messages, and productivity optimization with workforce and quality management.
Cisco Mobile Connect and Single Number Reach (SNR)
Mobile Connect, popularly known as Single Number Reach, makes it possible for users to be reached from one phone number that rings simultaneously on their Cisco desktop VoIP Phone and their cell phone. Users can switch active conversations between their desktop IP phone and their smartphone without disruption. Unanswered calls can be transferred to a Cisco Unity or Cisco Unity Connection voicemail account. Users can create their own access lists that specify which calls are extended to different phones.
Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning offers an automated platform for first-time deployments as well as for “day 2” moves, additions, changes, and deletions. An intuitive interface provides a single look at a subscriber and the subscriber's services. Cisco Prime Collaboration Provisioning significantly accelerates site installations and reduces the time required to implement ongoing updates. Prime Collaboration in addition offers management analytics that show technology adoption and consumption rates, enabling organizations to make more efficient use of IT resources and further reduce total cost of ownership.
Cisco Communications Gateways
Cisco's communications gateways permit Cisco Unified Communications environments to communicate with other networks and with users operating outside the firewall. Cisco's line of communication gateways deliver unified communications services for a wide variety of gateway and session-border-control deployments.
Communications gateways offered by Cisco and supported by Progent's certified consultants include:
Expressway Collaboration Gateway
Cisco's Expressway is an advanced unified communications and collaboration gateway that enables companies to allow workers, vendors, consumers, or business partners who are working on different network environments, workgroup applications, or endpoint equipment to connect to Unified Communication services. Cisco's Expressway gateway works in conjunction with an enterprise Cisco CM deployment or Cisco Business Edition 6000, or can be run through the cloud with Cisco HCS to make productive collaboration more universal. Key capabilities of Cisco Expressway are:
Cisco Unified Border Element (CUBE)
- Mobile and Off-site Connectivity: Remote users who have any Jabber-compatible client or teleworkers with Cisco TelePresence endpoints have the benefit of one-time sign-on plus TLS security and can connect to all their collaboration applications (high-definition video, voice, data IM, and realtime presence) without the extra step of a VPN connection. Also, teleworkers can utilize their Cisco TelePresence endpoints without the need for a VPN, providing a user experience at home identical to the corporate office.
- Cisco Jabber Guest Support: Cisco Expressway is integral for enabling Jabber Guest, which allows “guests” to interact with your business easily and safely through lightweight web-browser and mobile multimedia phone calls.
- Cisco Cloud Connectivity: Cisco Expressway can act as a gateway that creates a path between onsite Cisco or non-Cisco systems and Cisco's WebEx cloud. By offering support for Cisco Collaboration Meeting Rooms (CMRs), Cisco Expressway deliver an advanced, extensible meeting environment that seamlessly integrates business-quality voice, high-definition video, and content sharing to any client, at any location, on any device.
- Interoperability: If your company currently has third-party video systems, Expressway can assist you to migrate easily to Cisco products when you choose. Cisco Expressway provides video compatibility with standards-based H.323, H.264 Scalable Video Coding (SVC), or Session Initiation Protocol (SIP) systems. Interoperability standards allowed by Expressway include IPv4 to IPv6, H.323 to SIP, and Microsoft Lync 2013 H.264 Scalable Video Coding to H.264/AVC.
The Cisco Unified Border Element is a collaboration edge session border gateway that connects unified communications networks to the IP PSTN. Beyond offering session border control, CUBE provides simple and cost-efficient collaboration outside the firewall. Sample unified communications features supported by CUBE include:
Cisco Unified Border Element software is available for licensing on Cisco IOS software and can be deployed on a broad range of Cisco's enterprise-class router platforms, including Cisco's ASR 1000 Series Aggregation Services Routers, the ISR 4000 line, the ISR G2, and several models of Cisco's 800 fixed-configuration routers. Cisco's virtualized CUBE, or vCUBE, runs as a software load in an ESXi virtual application container.
- Cisco WebEx Cloud Connected Audio (CCA) for high-capacity SIP-media-connected audio conferencing
- Voice and Video recording
- Enterprise Call-center and IVR solutions
- Policy-led evaluation of phone calls
- B2B immersive telepresence over SIP
How Progent Can Help You with Cisco VoIP and IP Media Phones, CUCM, and Video Conferencing
Progent can provide remote or on-premises help from a certified CCIE Collaboration specialist to help you to plan, implement, manage and repair converged communications networks that incorporate Cisco Unified Communication technology in an in-house, distributed, or hybrid environment. Progent's Cisco-certified engineers have extensive experience integrating Cisco Unified Communications Manager and CallManager, Voice over IP and video phones and soft phones, Unified Communications applications such as Cisco Jabber and Unity Connection, Cisco's video conferencing technologies, collaboration gateways, tools built into Cisco Catalyst switches and routers. Progent can also provide support for related technologies such as Cisco SRST, Cisco Unified Border Element, SIP gateways, CAC, VoIP trunks, PSTN, and Cisco's AVVID architecture. Progent's SIP infrastructure consultants can also help you to create SIP connectivity environments that incorporate SIP IP voice phones and media phones, SIP trunks, and SIP administration tools via Cisco Unified Communications Manager.
Progent's custom application developers can create specialized unified communications software that will help your company to integrate the telephony capabilities of Cisco Unified Communications Manager into your business operations for enhanced efficiency. Progent can evaluate your existing network and Internet connectivity architecture to make sure your environment is configured to support business-quality VoIP and HD video, assist you to select and deploy Cisco hardware and software that make sense for your present needs and downstream growth objectives, and interface your Cisco collaborative communications products with products from other vendors. Progent's CISSP and ISSAP certified network security and compliance consultants can show you how to develop, deploy, and test an enterprise-wide security and compliance strategy for your unified communications ecosystem. Also, Progent can assist your organization to configure Cisco fault-tolerant mechanisms such as Cisco Unified SRST for cost-effective call control backup in remote-branch and teleworker sites, and Progent's disaster recovery and business continuity planning consultants can help you create a viable disaster recovery strategy to ensure the availability of your vital communications environment.
Unified Communications Manager/CallManager Upgrade Consulting
Versions of Cisco Unified CM before 8.6 and all versions of CallManager have arrived at end-of-life. Therefore Cisco will cease to enhance, fix, or validate this older software. Security patches for this pivotal application will stop, which in certain situations may create compliance or legal liability issues.
Progent continues to provide premiere consulting and troubleshooting support for end-of-life versions of Unified CM and CallManager, but in case your company is still using a legacy release of this pivotal application your organization should start now to plan your upgrade. Progent's collaboration consulting professionals can help your company to migrate efficiently to the latest release of Unified Communications Manager and can routinely save clients as much as 50% off consulting service expense compared to most computer service companies because of Progent's documented procedures and experience in this area. By following leading practices, Progent can ensure that your organization gets a quick return on your IT investment by showing you how to take full advantage of the new and improved features, reduced administrative and maintenance expense, more engaging collaboration capabilities, and stronger security offered by the latest edition of Unified CM.
Progent's migration services include return-on-investment assessment, project management or co-management, system testing and validation, Cloud connectivity, setting up collaboration endpoints from Cisco and third-party vendors, mobile connectivity, security and compliance consulting, streamlined management, disaster recovery/business continuity planning, network topology design, training, and continuing consulting services and technical support. Progent also has put together fixed-priced migration service bundles to make sure your costs are visible and under control.
For more details about Progent's engineering assistance for Cisco products, choose a subject:
In order to get in touch with Progent about consulting expertise for Cisco technology, call 1-800-993-9400 or refer to Contact Progent.