For office networks located anywhere in the state of Colorado, Progent's Microsoft and Cisco qualified technicians can provide phone assistance and troubleshooting to fix your computer system problems quickly and cost effectively. Progent has acquired enterprise-level skills, software tools, and support databases to troubleshoot and repair computer network problems without the cost and delays associated with in-person service dispatches.

If your Colorado business is situated outside of the larger urban areas such as Denver, Colorado Springs, Aurora, or Lakewood, your local computer support choices may be limited in expertise, or unavailable during urgent situations. This results in a office network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of field proven network engineers average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a varied range of clients. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to assist with cost effective network solutions.

Part-time CIO Support Services
Progent can provide businesses with an information management professional who can act as a temporary or part-time Chief Information Officer. This veteran technology executive can provide strategic direction to help your company to deploy sensible IT products to enhance business processes so they match more closely with your business goals. Your company can create and implement a well conceived IT strategy without absorbing the expense of a full-time Chief Information Officer. Important services Progent's temporary Chief Information Officer can perform include strategic planning, establishing technology budgets, developing models for TCO and ROI, analyzing business processes, negotiating contracts with vendors, establishing security and compliance standards, business impact analysis, streamlining network management, software revision management, network asset documentation management, and disaster recovery/business continuity planning.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides comprehensive hosting of a small company's servers in an environment that delivers the highest degree of availability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud hosting options are built on mature virtualization techniques that enable small companies with mixed- platform environments to economize significantly on the expense of capital equipment, system support, and network administration while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility. Find out more about Progent's ProSight family of managed services for small businesses.

Amazon AWS Cloud Migration Consulting
Progent's Amazon AWS cloud integration experts can provide affordable remote support to assist companies to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewalls and VPN access and can help you deploy cloud-based or hybrid ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers occasional support or Progent can deliver project management outsourcing services to help you move smoothly to the Amazon AWS cloud platform.

Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Partner, every Progent network expert has access to the technical and educational resources needed to deliver the best information technology support available. Progent's IT outsourcing, Help Desk Call Center, Office 365 integration expertise, and application development services allow small business customers to take advantage of the wide range of knowledge found in the IT departments of big companies without the significant cost and hassle of building and managing a large in-house IT staff.

Common Examples of Online Consulting Services Offered by Progent for Cisco Routers
Some of the common online Cisco router consulting services available from Progent include configuring hostname, IP addressing, routing tables, NTP, security logon banner and user accounts; setting up HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting policy based routing to MPLS, routing tables, and BGP peering arrangements; updating router's IOS image; validating failover; resolving VPN tunnel issues; making a network diagram and documenting router setup; plus policy and fault tolerance strategy.

Collaborative Approach to Service and Technical Issue Escalation
Information technologies have grown increasingly complex. At the same time, most small office computer networks include products from many different manufactures. All this makes computer integration and support increasingly difficult. It is impossible for even the most talented engineer to have deep knowledge in all facets of information technology, or extensive hands-on experience in the enormous range of products, versions, and updates that small companies incorporate in their information networks. Progent utilizes a collaborative methodology to computer consulting and depends on subject matter specialists to bring high-level knowledge when necessary to solve complex technical issues efficiently, at the lowest cost to you.

Cisco Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager, is a converged voice messaging platform that facilitates collaboration by offering a variety of alternatives for accessing voice messages within a framework that is easy to deploy and maintain. Cisco Unity Connection allows you to access and manage voice messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and greeting services for small to mid-size businesses and corporate branch offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to ensure that your CUE deployment continues to deliver maximum competitive advantage.

Microsoft Active Directory Design and Integration Consulting
Progent's Microsoft-certified Active Directory consultants have broad knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost AD objects, clean-up of legacy software configuration objects in on-line AD systems, and fixing of unsuccessful installations of AD and AD-enabled software. Progent is also skilled in working with “expert only” Active Directory utilities such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest configuration strategies that address important issues such as AD naming standards, hierarchical structure, IT administration structure, utilization and structure of group policy objects, plus security and monitoring definitions. Progent can also analyze the implications of alternate server and service configurations on capability and performance. Progent can assist businesses to design and implement configurations of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your existing PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can help you to plan, deploy, tune, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

Linux Support Services and UNIX/Windows Integration
If your business IT environment mixes Linux technology with Microsoft Windows, Progent can assist you to incorporate your servers into a cohesive system that allows all your platforms to coexist peacefully for easy management, transparent data exchange, fault tolerance, high performance, and tight security. If you are developing Linux based-software on a network that incorporates Windows-powered servers, desktops, and applications, Progent offers comprehensive IT outsourcing that allows you to focus on your area of expertise.

Office Access Application Development
Progent's Microsoft Office Access developers and consultants offer cost-effective online consulting services for all releases of Office Access including Access desktop and Access Web App and offers advanced help for Access application programming, database migration, performance tuning, report design, and maintenance. Progent also can provide custom online training for Office Access programming and database administration.

Contact a Progent Network Support Expert
To see how you can contact a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or visit Remote Network Help.

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