If your Colorado organization is located outside of the larger urban areas such as Denver, Colorado Springs, Aurora, or Lakewood, your nearby network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a computer network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of field proven network professionals average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a extensive range of clients. This means you obtain not only the technical expertise needed for the job, but an expert with demonstrated methods for applying that expertise to provide affordable network solutions.

Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be performed remotely by Progent engineers. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router configuration.

Software Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and complete IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the highest class of businesses that operate closely with Microsoft, have demonstrated IT skills, and have confirmed customer references. Gold Partners are required to maintain large staffs of IT professionals who have undergone comprehensive certification testing. Microsoft Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and evaluation purposes.

Nationwide Remote Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and solve difficult network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service support company such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.

Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your company with enterprise-level support without the cost and management overhead of maintaining a large in-house support organization.

Broad and In-depth Expertise with Business Information Networks
Progent’s team of sixty+ network experts means customers benefit from the leverage of 800 years of combined experience and shared information base to fix the most troublesome IT problems. Progent has the know-how to find solutions quickly and deliver them affordably.

Simple Engagement and Billing Model
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum support time. All support time is fully documented and billed to the actual minutes utilized.

Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.

Expert Wireless Engineering and Support Services
Progent’s Wireless Consulting Services offer small companies a fast, affordable way to select and integrate the latest wireless technology. Few small businesses have in-house Information Technology staffs with the experience or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to cut through the hype in order to identify and integrate optimal connectivity solutions. Progent’s long background both as an integrator and consumer of wireless network technology makes it possible to offer expert consulting support for a broad range of wireless applications.

Custom Software Development
Progent can provide expert software designers and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully creating both simple and complex application development projects for businesses of all sizes.

Expert Network Services for Collocation Data Centers
Progent provides support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center nationwide. Progent’s long experience in working remotely with hosted data center environments allows us to help clients architect and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.

Comprehensive Information Security Evaluation and Testing
Progent’s and CISA certified consultants can quickly perform complete security audits, firewall evaluation and penetration testing on mission-critical business IT networks.

Automated Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and costly service outages.

Mac Consulting
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Microsoft-based networks, and one-on-one training. For business networks based exclusively on Mac OS X or for environments incorporating a mix of Macintosh, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, configuring and maintaining a network infrastructure that is reliable, safe, fast and aligned with your business goals.