For small business networks located within the state of Colorado, Progent's Microsoft and Cisco certified technicians can provide remote phone support and troubleshooting to fix your network systems issues quickly and affordably. Progent has acquired top-notch expertise, sophisticated utilities, and support databases to diagnose and resolve network problems while avoiding the expense and time delays normally associated with onsite service calls.

If your Colorado small business is situated beyond the larger urban areas such as Denver, Colorado Springs, Aurora, or Lakewood, your local computer network support choices may be limited in expertise, or unavailable during an emergency. This results in a computer network that is unpredictable or causing efficiency loss due to technical issues going unresolved for too long. Progentís team of expert network consultants average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the task, but an expert with field proven methods for applying that expertise to assist with cost effective network solutions.

SQL Server 2012 Integration
Progent offers the support of certified SQL Server 2012 engineers as well as experienced software developers, database administrators, project management experts, network infrastructure engineers, business continuity specialists, and security professionals to assist you to manage your SQL Server 2012 environment and define an efficient and secure network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012. Progent can also assist your company to migrate to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Temporary CIO Support Services
Progent can supply organizations with an information management professional who can act as a temporary or part-time Chief Information Officer. This experienced IT executive can offer strategic direction to help your company to deploy sensible IT products to enhance business operations so they align better with your corporate goals. Your company can develop and implement a well conceived information technology plan without absorbing the expense of a full-time Chief Information Officer. Important tasks Progent's temporary Chief Information Officer can perform include strategic planning, establishing IT budgets, creating models for Return on Investment, reengineering workflows, negotiating with vendors, defining security standards, monitoring service level agreements, streamlining data center administration, computer desktop support solutions, software revision control, and disaster recovery planning.

Microsoft Virtual Desktop Help
Microsoft's desktop virtualization solutions lower the effort needed for IT managers to deploy software programs so they are consistent throughout an entire user base, offer the ability to manage rights to business information, and enable fast deployment of new or updated workstations. In Windows Server 2008 R2, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure that powers RDS streamlines client access, improves responsiveness, strengthens data security, unifies administration, and provides a nearly seamless client experience. Progent's Windows Server 2008 R2 consultants can help you to assess the strategic advantages of Microsoft's virtual desktop solutions, set up pilot and production deployments, improve your system infrastructure to accommodate virtualized clients efficiently, evaluate and resolve security issues, and train your IT managers to utilize industry best practices to achieve maximum payback from client virtualization.

Best Practices Followed by Expert Engineers
Many companies situated away from cities with plentiful expert consultants utilize poorly trained or inexperienced local resources for critical network support services. This can result in a network that is unstable or inefficient. Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the front lines of IT support, providing an extensive range of technical services for a broad mix of clients. This means that with Progent you receive not just expert computer network knowledge, but an engineer who follows computer industry best practices in using that knowledge to solve actual business network problems successfully and in a consistent fashion.

Exchange 2016 Upgrade Services
Progent's certified Microsoft Exchange 2016 Server consultants can assist you in any and all phases of your upgrade to Microsoft Exchange Server 2016 such as designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Immediate Help for Urgent Issues
With Progentís urgent online computer troubleshooting services, your company can get instant support for problems that are causing lost productivity. Online help eliminates the long delay and higher cost associated with in-person network help. For typical IT management tasks, Progentís online support consultants can complete the majority of jobs within a few minutes of a request, instead of requiring you to live with a problem for up to a day for on-site support to show up.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery experts can help you create a disaster recovery strategy to handle a complete network failure. Progent can help you create a complete disaster recovery solution that incorporates scheduled disaster recovery evaluations and testing so that when a disaster takes place, you minimize network downtime. Progent's Microsoft and Cisco-authorized consultants can also help your company to build an affordable, zero-downtime network solution that takes into account reliability issues involving a broad array of infrastructure technologies and procedures. Progent's business continuity specialists can help your company to prepare for the high-level issues associated with keeping your business functioning following a catastrophe by taking into account not only information technology concerns but other problems such as alerting critical staff members, moving into alternate work space, acquiring replacement vehicles, finding temporary employees, and filing regulatory reports. Progent's Windows Server 2016 disaster recovery consultants can assist you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Assistance with Choosing an ISP and an Internet Connection Plan
Progent can provide the affordable services of online Internet connectivity experts to assist your company to assess or update your ISP services so your Internet connectivity solution meets your business needs. Services provided by Progent include evaluation of your existing bandwidth utilization, carrier and plan analysis and selection, network provisioning, and overseeing a smooth move to a new carrier and/or service arrangement. Provisioning can include optimizing current routers and switches and configuring new ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service offers advanced virtual server platforms, a world-class datacenter facility, and the support experience of Progent's Microsoft Gold qualified consulting team to provide small companies a comprehensive network outsourcing alternative that improves network reliability and protection, eliminates administrative overhead, and saves money. Under Progent's Private Cloud Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved instantly to a different physical host without time-consuming and risky reinstallation. With Private Cloud hosting, your business is not held hostage to a specific hosting service. Find out about Progent's ProSight portfolio of managed services for small organizations.

Complete Reporting of Services
Progent provides complete and detailed documentation of all support work to make sure clients donít ever feel like a hostage to their support organization. Progent sends e-mail accounts of support activity shortly after finishing each support interaction, and also sends a printed copy along with monthly billings. Comprehensive network service reporting makes it easier for clients to move to a new support organization or assume increased support responsibilities internally. Good support documentation also provides management the visibility required to determine the value of maintenance services and develop more realistic IT expense projections.

Security Vulnerability Assessment for Small and Mid-size Business Networks
Progent has put together two ultra-affordable service packages intended to enable small companies to receive a professional network security evaluation from a certified security consultant. With Progent's External Security Inventory Scan, a security expert runs a comprehensive examination of your IT infrastructure from beyond your company firewall to uncover potential risks in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from an authorized computer inside your firewall to assess the risk to inside attacks. The two security inventory services are configured and run from a secured remote site.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the knowledge of information technology security experts. GIAC certifications are acknowledged by businesses and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide support for all of the security services addressed within the GIAC accreditation such as auditing network vulnerability, event handling, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for promptly reporting incidents.

Upgrade Consulting for Skype for Business
Progent's Microsoft Skype for Business experts offer remote and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can help your business to design an on-premises, cloud or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office; configure high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can assist you create and validate a security environment for your Skype for Business deployment that is compliant with regulatory standards.

Get in Touch with a Progent Network Support Expert
To find out how you can access a Progent computer consultant for online or onsite expertise in , call 1-800-993-9400 or visit Online Computer Support.

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