Microsoft and Cisco Consulting Best Practices
Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, in the trenches of network support, performing a broad variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of leading practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual network problems quickly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís staff of network consultants is made up of among the most experienced Microsoft and Cisco experts in Northern California. With more than 10 years of professional background per engineer, Progent's Microsoft certified experts offer a proven set of methods for resolving technical problems, planning projects, and delivering consulting support. The technical depth of Progent's support team allows Progent to offer your business a consulting expert with task-relevant ability and an efficient approach for finding fast and inexpensive IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent relies on a team technique to solving the most stubborn technical problems. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco qualified experts, Progent can quickly and efficiently handle even the most challenging problems. Working with hundreds of customers and completing thousands of complex implementation and configuration projects annually offers Progent a special perspective on which approaches succeed and which don't. Subtle software compatibility issues are a minefield for even the most talented engineers unless they bring an extensive and diverse history in hands-on experience with a wide range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the combined background of its top engineering personnel to create an in-house, corporate-wide set of leading practices intended to ensure fast, cost-effective solutions of information technology issues and to track and optimize customer approval. These practices include a powerful focus on client communication and services documentation. Progent's Founder and President, Les Kent, has a 25-year background of successful technology integration, corporate management, marketing, and administration. Progent's company-wide best practices are strongly driven by Mr. Kent's background creating complex technical solutions while acting as a system designer, program developer, project manager, deployment professional and troubleshooter.

  • Continuing Professional Education
    As an authorized partner with Microsoft, Progent makes sure that staff engineers participate in continued technical and methodology education that includes valuable lessons and methods for technology adoption that have been gleaned from the experience of hundreds of thousands of technical experts around the world. This promotes increasingly effective delivery of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers detailed documentation for all provided support. Every Progent staff member has full access to all the specifics of services provided by any engineer to each customer. This database of problems and solutions, plus false alarms and miscues, is organized as an easily accessible in-house database that allows Progent's consultants to communicate their experiences company-wide to ensure that the overall effectiveness of Progent's support grows continuously. This database also eliminates your dependence on a single engineer by making it possible for one Progent expert to take up where another stopped while minimizing time spent getting familiar with your information system setup. An additional benefit of Progent's service documentation database is that your business can more easily handle IT management duties internally if it appears economical to do so, or you can move to another consulting firm if you grow dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major projects, Progent engineers follow the Microsoft Solutions Framework (MSF) model for delivering support. MSF divides major initiatives into discrete and rational phases that reduce the chance of a project falling off track. Each step builds a strong foundation for the completion of following phases. Design and deployment requirements are defined at the start of the project continuum so problems can be anticipated and resolved before customer producivity is disrupted. In addition, this keeps costs from skyrocketing due to unexpected crises during major roll outs. All phases are documented to build a detailed description of technical services delivered and to help in continuing system maintenance.

  • Access to External Support Databases
    As certified support partners of Microsoft and Cisco, Progent has access to the industry's largest information technology knowledge bases and resource pool. Some of the most helpful technical knowledge bases available to Progent's consultants are the industry leading practices incorporated into the assorted Management Packs created by Microsoft and third parties to be used with Microsoft Operations Manager, the proactive server monitoring platform that is the basis of Progent's special IT outsourcing packages. Management Packs (MPs) consist of custom designed processing rules that can react to events, performance margins, and alerts tracked by Microsoft System Center Operations Manager. Management Packs can also give expert advice on how to deal with specific issues by automatically finding relevant technical notes from the vast Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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