Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, at the front lines of IT service, executing a broad range of technical projects for a large mix of businesses. Each Progent consultant shares a refined collection of best practices that are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT help, but also a consultant with proven methods for using technical knowledge to solve actual IT problems rapidly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís staff of IT consultants is made up of among the most accomplished Microsoft and Cisco professionals in the industry. Averaging more than 10 years of professional background per consultant, Progent's Microsoft qualified experts bring a tested set of methods for resolving technical issues, managing projects, and providing professional support. The technical depth of Progent's engineering team allows Progent to provide your company a consulting expert with tested skills and an efficient technique for finding fast and inexpensive IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent relies on a team technique to solving the most difficult network issues. By leveraging hundreds of person-years of background from Progent's Microsoft and Cisco certified experts, Progent can rapidly and cost-effectively solve even the most challenging problems. Working with hundreds of customers and performing thousands of complex deployment and integration jobs annually gives Progent a special view on which approaches succeed and which ones do not. Subtle software interactions are a potential trap for even the most talented consultants unless they have an extensive and diverse history in real-world work with a wide range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the combined background of its top consulting staff to develop an internal, corporate-wide collection of methodologies intended to promote timely, affordable solutions of technical issues and to track and optimize customer approval. These practices include a powerful focus on customer communication and support recording. Progent's Founder and CEO, Les Kent, has a 35-year track record of innovative network consulting, business management, marketing, and administration. Progent's company-wide best practices are strongly driven by Mr. Kent's experiences developing challenging technical solutions while acting as a system designer, software developer, task manager, implementation expert and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft and Cisco, Progent ensures that in-house engineers undergo ongoing product and best-practices training that contains important information and procedures for technology integration that have been gleaned from the practice of hundreds of thousands of computer professionals around the world. This results in continually more effective delivery of services to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive documentation for all delivered services. Each authorized Progent staff consultant has complete access to all the specifics of services provided by any staff member to each client. This record of problems and solutions, plus false alarms and missteps, is organized as an easily searchable in-house information store that enables Progent's consultants to share their knowledge company-wide to ensure that the general effectiveness of Progent's support grows continuously. This support history also eliminates your reliance on a single engineer by making it possible for any Progent consultant to take up where another stopped while minimizing time wasting getting up to speed on your information system setup. An additional benefit of Progent's service documentation database is that your business can more smoothly handle network management services internally if it becomes economical to do so, or you can move to another IT outsourcing firm if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent engineers follow the Microsoft Solutions Framework (MSF) model for providing service. Microsoft Solutions Framework separates major initiatives into distinct and rational phases that minimize the risk of a project getting out of control. Every phase creates a strong base for the completion of later phases. Design and integration requirements are identified early in the project cycle so difficulties can be pi pointed and resolved before client producivity is impacted. This also prevents costs from going through the roof due to unexpected crises during production roll outs. All project components are recorded to build a comprehensive description of consulting services delivered and to assist in continuing network support.

  • Access to External Support Databases
    As certified consulting associates of Microsoft and Cisco, Progent has access to the world's largest technical databases and resource pool. Some of the most helpful support knowledge bases accessible by Progent's engineers are the industry leading practices incorporated into the various Management Packs published by Microsoft and third parties for use in conjunction with Microsoft System Center Operations Manager, the proactive network monitoring platform used as the foundation of Progent's special IT outsourcing packages. Management Packs consist of custom built processing rules that can react to events, performance margins, and alerts tracked by Microsoft Operations Manager. MPs can also provide valuable advice on how to handle specific problems by automatically extracting appropriate articles from the vast Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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