Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry background, at the front lines of IT support, executing a wide variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of leading practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for applying computer knowledge to resolve actual IT problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís staff of network engineers is made up of among the most accomplished Microsoft and Cisco experts in Northern California. Averaging more than 10 years of real-world experience per consultant, Progent's Microsoft and Cisco qualified experts offer a tested set of methodologies for solving technical issues, planning projects, and delivering consulting services. The technical depth of Progent's engineering team enables Progent to offer your business a consulting expert with task-relevant skills and an effective technique for delivering fast and affordable IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent utilizes a group technique to resolving the most difficult technical problems. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco qualified experts, Progent can rapidly and cost-effectively handle even the most vexing problems. Working with hundreds of clients and completing thousands of complex implementation and configuration jobs annually offers Progent a unique view on which techiques work and which don't. Subtle software compatibility issues are a potential trap for even the most skilled consultants unless they bring an extensive and diverse background in hands-on experience with a broad variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the aggregate background of its top engineering staff to develop an in-house, company-wide set of leading practices designed to ensure timely, affordable solutions of information technology issues and to track and optimize customer approval. These practices include a powerful emphasis on client communication and support recording. Progent's Founder and CEO, Les Kent, has a 25-year track record of successful network consulting, business management, marketing, and administration. Progent's company-wide best practices are strongly influenced by Mr. Kent's background developing challenging information technology solutions while acting as a network designer, software developer, project manager, implementation expert and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft, Progent makes sure that in-house engineers participate in continued product and best-practices education that contains valuable lessons and procedures for technology integration that have been developed from the experience of thousands of technical experts worldwide. This promotes increasingly effective provision of services to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive documentation for all provided services. Every authorized Progent team member has full access to all the specifics of services provided by any staff member to every client. This database of issues and solutions, plus false alarms and missteps, is arranged as readily accessible internal database that enables Progent's consultants to share their knowledge company-wide so that the general effectiveness of Progent's support expands continuously. This database also reduces your dependence on a single consultant by allowing any Progent expert to pick up where another stopped while minimizing time spent getting familiar with your network setup. An additional benefit of Progent's support reporting database is that your business can more easily handle network support services in house if it becomes economical to do so, or you can migrate to another consulting company if you grow dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major projects, Progent engineers follow the Microsoft Solutions Framework model for delivering service. Microsoft Solutions Framework breaks down major initiatives into discrete and rational phases that reduce the risk of a project getting off track. Every step creates a solid foundation for the completion of later phases. Planning and deployment requirements are identified early in the project cycle so difficulties can be anticipated and resolved before customer producivity is impacted. In addition, this prevents costs from going through the roof because of unforeseen crises during production roll outs. All phases are recorded to build a comprehensive database of technical services provided and to assist in continuing system support.

  • Access to External Support Databases
    As certified consulting partners of Microsoft and Cisco, Progent has access to the world's most extensive technical knowledge bases and resource pool. Among the most helpful support knowledge bases available to Progent's engineers are the operational best practices built into the assorted Management Packs published by Microsoft and third parties to be used with Microsoft Operations Manager, the automated server monitoring platform used as the basis of Progent's special IT outsourcing packages. Management Packs consist of specially designed processing rules that will respond to events, performance margins, and warnings monitored by Microsoft System Center Operations Manager. Management Packs can also provide valuable advice on how to deal with specific problems by programmatically finding relevant technical notes from the vast Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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