Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, in the trenches of network service, performing a broad variety of IT projects for an extensive array of customers. Every Progent support professional shares a refined collection of leading practices that are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world network problems quickly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís staff of network engineers is composed of some the most experienced Microsoft and Cisco professionals in Northern California. With more than a decade of professional experience per engineer, Progent's Microsoft certified experts bring a proven set of methods for resolving technical problems, managing projects, and delivering professional support. The technical depth of Progent's support team allows Progent to provide your company a consulting expert with task-relevant skills and an efficient technique for delivering quick and affordable IT solutions.

  • Reliance on Teamwork
    When required, Progent utilizes a team technique to solving the most difficult network problems. By aggregating hundreds of person-years of experience from Progent's Microsoft and Cisco qualified professionals, Progent can quickly and cost-effectively handle even the most challenging problems. Working with hundreds of customers and performing thousands of sophisticated deployment and integration projects annually offers Progent a unique perspective on which techiques succeed and which don't. Complex software compatibility issues are a minefield for even the most skilled consultants unless they have a long and varied background in real-world work with a broad variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the combined background of its senior consulting personnel to develop an in-house, corporate-wide set of best practices intended to ensure fast, affordable resolutions of information technology issues and to measure and optimize customer approval. These methodologies include a strong emphasis on client communication and services documentation. Progent's Founder and CEO, Les Kent, has a 25-year background of innovative technology consulting, business management, marketing, and administration. Progent's corporate-wide best practices are strongly influenced by Mr. Kent's background creating complex technical solutions while working as a network architect, program developer, project manager, deployment professional and diagnostic engineer.

  • Continuing Professional Education
    As a certified partner with Microsoft, Progent ensures that in-house consultants participate in continued product and best-practices education that includes important lessons and procedures for technology adoption that have been gleaned from the practice of hundreds of thousands of technical professionals around the world. This promotes increasingly effective provision of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers comprehensive documentation for all provided services. Every authorized Progent team member has complete access to all the specifics of support provided by any engineer to every client. This history of issues and solutions, as well as false alarms and miscues, is arranged as an easily accessible internal database that enables Progent's consultants to communicate their knowledge corporate-wide so that the overall effectiveness of Progent's support grows continuously. This database also reduces your dependence on a single consultant by making it possible for one Progent expert to take up where another left off while minimizing hours spent getting familiar with your information system environment. Another advantage of Progent's service reporting system is that your company can more easily handle network management services in house if it appears cost-effective to do so, or you can migrate to a different consulting company if you become dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent engineers follow the Microsoft Solutions Framework model for providing service. MSF breaks down projects into distinct and manageable components that minimize the chance of a project falling off track. Each phase creates a strong base for the success of following phases. Design and deployment issues are defined at the start of the project continuum so problems can be anticipated and resolved before customer workflow is disrupted. This also keeps costs from spinning out of control because of unexpected problems during production roll outs. All project components are documented to create a comprehensive description of consulting services delivered and to help in continuing system maintenance.

  • Access to External Support Databases
    As certified consulting partners of Microsoft and Cisco, Progent has access to the world's most extensive information technology databases and resources. Some of the most powerful support knowledge bases available to Progent's engineers are the operational leading practices incorporated into the various Management Packs published by Microsoft and third parties for use in conjunction with Microsoft Operations Manager, the proactive network monitoring software that is the foundation of Progent's special IT outsourcing packages. Management Packs (MPs) consist of specially designed scripted rules that will respond to events, performance margins, and warnings tracked by Microsoft Operations Manager. Management Packs can also give expert suggestions on how to handle certain problems by programmatically extracting relevant technical notes from the extensive Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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