Microsoft and Cisco Consulting Best Practices
Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of IT service, executing a wide range of technical projects for a large array of businesses. Each Progent consultant shares a proven collection of best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to resolve actual IT problems quickly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís staff of IT consultants is composed of some the most experienced Microsoft and Cisco experts in the industry. Averaging more than 10 years of real-world background for each consultant, Progent's Microsoft certified experts offer a proven set of methods for solving network issues, planning projects, and delivering professional support. The technical scope of Progent's support team allows Progent to provide your company a consulting expert with tested skills and an effective approach for delivering quick and inexpensive IT solutions.

  • Reliance on Teamwork
    When required, Progent relies on a group technique to solving the most stubborn technical issues. By aggregating hundreds of person-years of background from Progent's Microsoft and Cisco qualified experts, Progent can rapidly and cost-effectively handle even the most vexing problems. Working with hundreds of clients and performing thousands of sophisticated deployment and integration jobs annually offers Progent a unique view on which approaches work and which ones do not. Subtle software interactions are a potential trap for even the most skilled consultants unless they bring an extensive and varied background in real-world work with a broad range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the aggregate background of its senior engineering personnel to develop an in-house, corporate-wide collection of leading practices designed to promote timely, affordable solutions of technical issues and to track and optimize client approval. These methodologies include a strong emphasis on client communication and services documentation. Progent's Founder and CEO, Les Kent, has a 25-year track record of innovative technology integration, business management, sales and marketing, and administration. Progent's company-wide best practices are strongly influenced by Mr. Kent's experiences developing complex information technology solutions while acting as a system architect, program developer, project manager, implementation professional and troubleshooter.

  • Continuing Professional Education
    As an authorized partner with Microsoft, Progent makes sure that staff engineers participate in continued technical and best-practices education that includes valuable information and procedures for new product integration that have been gleaned from the experience of hundreds of thousands of technical experts worldwide. This promotes continually more effective provision of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive records for all delivered services. Each authorized Progent team consultant has complete availability of all the specifics of services provided by any staff member to each customer. This history of problems and resolutions, as well as false alarms and missteps, is arranged as an easily accessible in-house database that allows Progent's support professionals to share their knowledge corporate-wide so that the overall effectiveness of Progent's support expands over time. This database also reduces your dependence on a single consultant by allowing any Progent expert to take up where another left off while minimizing hours spent getting up to speed on your network setup. An additional benefit of Progent's support documentation database is that your company can more easily handle IT support services in house if it becomes economical to do so, or you can move to a different consulting firm if you become dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For larger initiatives, Progent consultants use the Microsoft Solutions Framework (MSF) model for delivering support. Microsoft Solutions Framework divides major initiatives into discrete and rational components that minimize the risk of a project getting out of control. Every step creates a solid base for the completion of later phases. Planning and deployment requirements are defined early in the project cycle so problems can be pi pointed and dealt with before client producivity is disrupted. This also prevents costs from going through the roof because of unexpected problems during major deployment. All phases are documented to create a detailed description of consulting services delivered and to help in continuing network maintenance.

  • Access to External Support Databases
    As certified consulting partners of Microsoft and Cisco, Progent has the benefit of the world's most extensive information technology knowledge bases and resources. Among the most helpful support knowledge bases available to Progent's consultants are the industry best practices incorporated into the assorted Management Packs published by Microsoft and third parties to be used with Microsoft Operations Manager, the automated network monitoring platform used as the basis of Progent's special IT outsourcing packages. Management Packs (MPs) contain specially designed scripted rules that will respond to events, performance margins, and warnings tracked by Microsoft Operations Manager. MPs can also provide valuable suggestions on how to handle specific problems by automatically extracting relevant articles from the extensive Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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