Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of network support, performing a wide range of technical tasks for an extensive mix of clients. Every Progent support professional shares a proven set of leading practices that are incorporated into shared best practices standards that Progent teaches its consulting team. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to solve real-world network problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís team of network consultants is made up of some the most accomplished Microsoft and Cisco professionals in the industry. Averaging more than 10 years of real-world experience per consultant, Progent's Microsoft and Cisco qualified experts bring a proven set of methodologies for resolving technical issues, planning projects, and delivering professional support. The technical depth of Progent's support staff allows Progent to offer your business a consulting expert with tested ability and an effective approach for delivering fast and affordable network solutions.

  • Reliance on Teamwork
    When required, Progent relies on a group technique to resolving the most stubborn network issues. By aggregating hundreds of person-years of background from Progent's Microsoft and Cisco certified professionals, Progent can rapidly and cost-effectively handle even the most vexing problems. Consulting with hundreds of customers and completing thousands of complex implementation and configuration jobs annually offers Progent a special perspective on which approaches succeed and which don't. Complex software interactions are a minefield for even the most talented consultants unless they bring an extensive and varied background in real-world work with a broad variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the combined experience of its senior consulting personnel to create an in-house, corporate-wide collection of best practices designed to promote fast, affordable resolutions of technical problems and to track and maximize client approval. These methodologies include a powerful focus on customer communication and support documentation. Progent's Founder and CEO, Les Kent, has a 25-year background of successful technology integration, business management, marketing, and administration. Progent's corporate-wide best practices are significantly driven by Mr. Kent's experiences creating challenging information technology solutions while acting as a network architect, software developer, project manager, deployment expert and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft and Cisco, Progent ensures that in-house engineers participate in continued product and methodology training that contains important lessons and procedures for technology integration that have been developed from the experience of hundreds of thousands of computer professionals worldwide. This promotes increasingly efficient provision of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive records for all delivered services. Each Progent team member has full availability of the specifics of support delivered by any staff member to each client. This database of issues and solutions, plus false alarms and missteps, is organized as an easily searchable in-house information store that enables Progent's support professionals to share their experiences corporate-wide so that the general effectiveness of Progent's consulting services expands over time. This database also eliminates your reliance on a single consultant by making it possible for one Progent expert to take up where another left off while minimizing time spent getting familiar with your network setup. Another benefit of Progent's service reporting database is that your company can more easily take on IT management duties internally if it becomes cost-effective to do so, or you can move to another IT outsourcing company if you grow dissatisfied with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For larger projects, Progent engineers follow the Microsoft Solutions Framework (MSF) model for delivering service. MSF separates major initiatives into discrete and manageable phases that minimize the risk of a project falling off track. Each phase creates a solid base for the success of following phases. Design and deployment requirements are identified early in the project cycle so difficulties can be anticipated and resolved before customer producivity is impacted. This also prevents expenses from skyrocketing because of unexpected crises during production deployment. All project components are documented to create a detailed database of consulting services provided and to assist in ongoing system support.

  • Access to External Support Databases
    As certified support associates of Microsoft and Cisco, Progent has access to the world's largest technical knowledge bases and resources. Among the most powerful technical databases accessible by Progent's engineers are the operational leading practices incorporated into the various Management Packs created by Microsoft and other vendors to be used with Microsoft Operations Manager, the automated network monitoring platform used as the basis of Progent's special IT outsourcing packages. Management Packs contain custom designed scripted rules that can react to events, thresholds, and warnings monitored by Microsoft Operations Manager. MPs can also provide expert suggestions on how to handle certain issues by automatically finding appropriate articles from the vast Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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