Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the front lines of network support, performing a broad variety of technical tasks for an extensive mix of customers. Each Progent support professional shares a proven set of leading practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This means that you get not just expert technical skills, but also a consultant with proven methods for applying computer knowledge to fix actual IT problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís team of IT engineers is made up of some the most accomplished Microsoft and Cisco professionals in Northern California. With more than 10 years of real-world background for each engineer, Progent's Microsoft and Cisco certified experts bring a tested set of methodologies for resolving network problems, managing projects, and providing professional support. The technical depth of Progent's engineering staff allows Progent to provide your company a consultant with task-relevant skills and an efficient technique for delivering fast and affordable network solutions.

  • Reliance on Teamwork
    When required, Progent relies on a group technique to solving the most difficult network problems. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco certified experts, Progent can rapidly and efficiently solve even the most challenging problems. Working with hundreds of customers and performing thousands of complex deployment and configuration projects every year offers Progent a special view on which approaches succeed and which don't. Complex software interactions are a potential trap for even the most skilled consultants unless they have an extensive and varied history in real-world experience with a wide range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has used the aggregate background of its senior consulting staff to develop an in-house, company-wide collection of methodologies intended to promote timely, cost-effective solutions of information technology problems and to track and optimize customer approval. These practices include a powerful focus on customer communication and services documentation. Progent's Founder and CEO, Les Kent, has a 35-year background of innovative technology consulting, business management, marketing, and operations. Progent's corporate-wide best practices are strongly influenced by Mr. Kent's experiences creating challenging technical solutions while acting as a system architect, program developer, project manager, implementation professional and troubleshooter.

  • Continuing Professional Education
    As a certified partner with Microsoft, Progent ensures that in-house engineers participate in continued product and methodology training that includes valuable lessons and methods for technology adoption that have been developed from the practice of thousands of computer professionals worldwide. This promotes continually more efficient delivery of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers detailed records for all delivered support. Each authorized Progent staff consultant has full availability of all the specifics of services delivered by any consultant to each customer. This history of problems and resolutions, as well as false alarms and miscues, is arranged as an easily accessible internal database that allows Progent's support professionals to share their knowledge corporate-wide so that the general efficiency of Progent's consulting services grows over time. This support history also eliminates your dependence on an individual consultant by allowing any Progent expert to take up where another stopped while minimizing time spent getting familiar with your information system setup. Another advantage of Progent's support reporting database is that your business can more smoothly take on network support services in house if it appears cost-effective to do so, or you can move to another consulting company if you become dissatisfied with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For major projects, Progent consultants follow the Microsoft Solutions Framework model for providing support. MSF breaks down projects into discrete and manageable phases that reduce the chance of a project falling off track. Each phase creates a solid base for the success of later phases. Planning and integration requirements are identified at the start of the project cycle so problems can be pi pointed and dealt with before client workflow is disrupted. This also prevents costs from spinning out of control due to unexpected crises during large scale deployment. All phases are documented to build a comprehensive description of technical services delivered and to assist in continuing network support.

  • Access to External Support Databases
    As certified consulting associates of Microsoft and Cisco, Progent has access to the world's largest information technology databases and resource pool. Some of the most helpful technical databases accessible by Progent's engineers are the operational leading practices built into the various Management Packs created by Microsoft and other vendors for use with Microsoft System Center Operations Manager, the proactive server monitoring software used as the basis of Progent's special IT outsourcing packages. Management Packs consist of specially designed scripted rules that will respond to events, thresholds, and alerts tracked by Microsoft System Center Operations Manager. Management Packs can also give valuable suggestions on how to deal with certain problems by automatically finding appropriate articles from the vast Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.
















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