Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, in the trenches of IT service, performing a broad variety of IT projects for a large array of businesses. Each Progent consultant shares a refined collection of leading practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a support engineer with proven methods for using technical knowledge to resolve real-world network problems rapidly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís team of IT consultants is made up of some the most experienced Microsoft and Cisco experts in Northern California. Averaging more than a decade of professional background for each consultant, Progent's Microsoft and Cisco certified experts bring a tested set of methods for resolving network problems, managing projects, and delivering consulting support. The technical depth of Progent's engineering staff enables Progent to provide your business a consulting expert with tested ability and an efficient technique for finding fast and inexpensive network solutions.

  • Reliance on Teamwork
    When required, Progent utilizes a group approach to resolving the most difficult technical issues. By aggregating hundreds of man-years of background from Progent's Microsoft and Cisco certified professionals, Progent can rapidly and efficiently solve even the most vexing issues. Working with hundreds of customers and completing thousands of complex deployment and integration jobs annually offers Progent a special view on which approaches work and which ones do not. Complex software compatibility issues are a potential trap for even the most skilled consultants unless they bring a long and diverse history in hands-on experience with a broad variety of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the combined experience of its top engineering staff to create an in-house, company-wide set of methodologies intended to promote fast, affordable solutions of information technology problems and to measure and maximize client approval. These methodologies include a powerful emphasis on client communication and services recording. Progent's Founder and CEO, Les Kent, has a 25-year background of successful network consulting, business management, marketing, and operations. Progent's company-wide best practices are significantly influenced by Mr. Kent's background creating complex technical solutions while working as a system designer, software developer, project manager, deployment expert and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft, Progent ensures that staff consultants participate in continued technical and methodology education that contains important information and methods for technology integration that have been developed from the practice of hundreds of thousands of technical experts worldwide. This promotes continually more effective delivery of services to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers comprehensive records for all delivered support. Every Progent staff consultant has full access to the details of support delivered by any staff member to each customer. This database of issues and resolutions, as well as false alarms and missteps, is arranged as readily accessible internal information store that enables Progent's consultants to communicate their experiences company-wide so that the general effectiveness of Progent's consulting services grows continuously. This support history also reduces your dependence on a single engineer by making it possible for one Progent expert to take up where another stopped while saving hours spent getting familiar with your information system setup. Another benefit of Progent's support reporting database is that your business can more easily take on network support services in house if it becomes cost-effective to do so, or you can migrate to a different consulting company if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For larger initiatives, Progent consultants use the Microsoft Solutions Framework (MSF) model for providing support. MSF breaks down major initiatives into distinct and rational phases that reduce the risk of a project getting off track. Each step builds a strong base for the success of later phases. Planning and integration issues are identified at the start of the project continuum so difficulties can be pi pointed and dealt with before customer workflow is disrupted. In addition, this keeps costs from spinning out of control due to unforeseen problems during large scale deployment. All project components are documented to build a comprehensive description of consulting services delivered and to help in continuing network maintenance.

  • Access to External Support Databases
    As certified consulting associates of Microsoft and Cisco, Progent has access to the world's most extensive technical knowledge bases and resources. Among the most powerful support databases available to Progent's consultants are the industry best practices built into the various Management Packs created by Microsoft and other vendors to be used with Microsoft System Center Operations Manager, the proactive server monitoring platform used as the basis of Progent's special IT outsourcing packages. Management Packs consist of custom built scripted rules that can respond to events, performance margins, and warnings tracked by Microsoft Operations Manager. Management Packs can also give expert advice on how to handle specific issues by programmatically extracting relevant articles from the vast Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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