Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, in the trenches of IT support, executing a wide range of technical tasks for an extensive array of customers. Every Progent consultant shares a refined collection of best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical help, but also a consultant with field-tested methods for applying technical knowledge to solve actual network problems quickly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís team of network engineers is composed of among the most experienced Microsoft and Cisco experts in the industry. With more than a decade of professional experience for each engineer, Progent's Microsoft certified experts offer a proven set of methodologies for resolving network issues, managing projects, and delivering consulting support. The technical scope of Progent's engineering staff enables Progent to offer your company a consultant with tested ability and an effective approach for delivering quick and inexpensive IT solutions.

  • Reliance on Teamwork
    When appropriate, Progent relies on a group technique to resolving the most difficult network issues. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco certified experts, Progent can quickly and efficiently solve even the most vexing issues. Working with hundreds of clients and performing thousands of sophisticated deployment and configuration jobs every year gives Progent a unique perspective on which approaches work and which don't. Complex software compatibility issues are a potential trap for even the most skilled engineers unless they have an extensive and diverse history in real-world experience with a wide range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the combined experience of its senior engineering staff to develop an internal, company-wide set of methodologies designed to promote fast, affordable resolutions of information technology issues and to track and maximize customer approval. These practices include a powerful focus on customer communication and support documentation. Progent's Founder and President, Les Kent, has a 25-year track record of innovative network integration, corporate management, marketing, and administration. Progent's corporate-wide best practices are significantly influenced by Mr. Kent's experiences developing complex information technology solutions while working as a network designer, software developer, project manager, implementation professional and diagnostic engineer.

  • Continuing Professional Education
    As a certified partner with Microsoft, Progent ensures that staff engineers undergo continued product and best-practices education that includes valuable information and methods for new product integration that have been gleaned from the practice of thousands of computer experts worldwide. This promotes increasingly efficient delivery of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers comprehensive documentation for all provided support. Each authorized Progent team member has full access to the specifics of support provided by any engineer to every customer. This database of problems and resolutions, as well as false alarms and miscues, is arranged as readily accessible in-house information store that allows Progent's support professionals to share their knowledge corporate-wide so that the overall efficiency of Progent's support grows over time. This database also eliminates your dependence on an individual consultant by making it possible for one Progent expert to pick up where another stopped while minimizing time wasting getting ramped up on your network environment. Another benefit of Progent's service documentation database is that your business can more easily handle network management duties internally if it becomes cost-effective to do so, or you can move to another IT outsourcing firm if you become dissatisfied with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For larger initiatives, Progent consultants use the Microsoft Solutions Framework (MSF) methodology for providing service. Microsoft Solutions Framework separates projects into discrete and manageable components that minimize the risk of a project falling off track. Each phase builds a strong base for the success of later phases. Planning and deployment requirements are defined early in the project cycle so difficulties can be pi pointed and resolved before client workflow is disrupted. This also prevents costs from spinning out of control due to unforeseen crises during large scale deployment. All project components are documented to create a comprehensive description of consulting services delivered and to assist in ongoing system support.

  • Access to External Support Databases
    As certified consulting associates of Microsoft and Cisco, Progent has access to the industry's largest technical knowledge bases and resources. Among the most helpful technical databases accessible by Progent's engineers are the operational best practices incorporated into the assorted Management Packs created by Microsoft and other vendors to be used with Microsoft Operations Manager, the proactive server monitoring software that is the foundation of Progent's special IT outsourcing packages. Management Packs (MPs) contain specially built processing rules that can react to events, performance margins, and warnings monitored by Microsoft Operations Manager. Management Packs can also provide valuable advice on how to handle specific issues by programmatically finding appropriate technical notes from the extensive Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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