Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, in the trenches of network service, executing a wide variety of IT tasks for an extensive array of businesses. Each Progent consultant shares a proven collection of leading practices that are incorporated into shared best practices training that Progent teaches its support team. This means that you get not just expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems quickly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís team of network engineers is composed of among the most experienced Microsoft and Cisco professionals in the industry. With more than a decade of professional experience for each consultant, Progent's Microsoft certified experts offer a proven set of methodologies for solving technical problems, managing projects, and providing consulting services. The technical scope of Progent's engineering staff allows Progent to provide your company a consulting expert with tested ability and an efficient approach for finding quick and inexpensive IT solutions.

  • Reliance on Teamwork
    When required, Progent relies on a group approach to resolving the most difficult network problems. By aggregating hundreds of man-years of background from Progent's Microsoft and Cisco qualified experts, Progent can rapidly and efficiently handle even the most challenging issues. Consulting with hundreds of clients and completing thousands of complex implementation and integration jobs every year gives Progent a special view on which techiques work and which don't. Complex software interactions are a potential trap for even the most talented engineers unless they bring an extensive and diverse history in hands-on work with a wide range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the aggregate background of its top consulting personnel to develop an in-house, corporate-wide collection of methodologies intended to ensure fast, affordable resolutions of information technology problems and to track and optimize customer satisfaction. These practices include a strong focus on client communication and services recording. Progent's Founder and CEO, Les Kent, has a 35-year track record of innovative technology integration, corporate management, sales and marketing, and operations. Progent's corporate-wide best practices are significantly driven by Mr. Kent's background creating complex information technology solutions while working as a network architect, program developer, task manager, deployment expert and troubleshooter.

  • Continuing Professional Education
    As a certified partner with Microsoft and Cisco, Progent makes sure that staff consultants undergo continued technical and methodology training that contains valuable information and procedures for new product adoption that have been gleaned from the experience of hundreds of thousands of technical professionals around the world. This promotes increasingly effective provision of services to Progent's clients.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers comprehensive records for all provided support. Each Progent staff consultant has full availability of all the specifics of services delivered by any consultant to each customer. This history of problems and solutions, as well as false alarms and missteps, is arranged as an easily searchable internal information store that allows Progent's consultants to communicate their experiences company-wide to ensure that the general effectiveness of Progent's consulting services expands over time. This database also eliminates your reliance on a single engineer by making it possible for one Progent consultant to take up where another left off while saving time spent getting ramped up on your information system environment. Another benefit of Progent's service reporting database is that your company can more easily handle IT management services in house if it becomes economical to do so, or you can migrate to a different consulting company if you grow unhappy with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent consultants use the Microsoft Solutions Framework (MSF) model for providing support. MSF divides major initiatives into distinct and manageable phases that minimize the chance of a project getting out of control. Every phase creates a solid foundation for the success of following phases. Design and deployment issues are defined early in the project continuum so problems can be pi pointed and dealt with before customer workflow is disrupted. In addition, this keeps costs from going through the roof due to unexpected crises during production roll outs. All phases are recorded to create a comprehensive database of consulting services provided and to help in continuing system maintenance.

  • Access to External Support Databases
    As certified consulting partners of Microsoft and Cisco, Progent has the benefit of the world's largest information technology databases and resources. Some of the most helpful support knowledge bases available to Progent's engineers are the industry leading practices incorporated into the assorted Management Packs created by Microsoft and other vendors for use with Microsoft System Center Operations Manager, the automated server monitoring platform used as the foundation of Progent's special IT outsourcing packages. Management Packs (MPs) contain specially built processing rules that can react to events, performance margins, and warnings tracked by Microsoft Operations Manager. Management Packs can also provide expert advice on how to handle specific issues by programmatically extracting relevant articles from the extensive Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.
















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