Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, at the forefront of IT support, performing a broad range of technical projects for a large array of businesses. Every Progent support professional shares a refined collection of leading practices that are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not just expert technical skills, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís staff of network engineers is made up of some the most experienced Microsoft and Cisco professionals in the industry. Averaging more than 10 years of real-world experience per consultant, Progent's Microsoft certified experts offer a proven set of methods for resolving technical problems, planning projects, and providing professional support. The technical depth of Progent's support staff enables Progent to offer your company a consultant with task-relevant skills and an efficient approach for finding quick and inexpensive IT solutions.

  • Reliance on Teamwork
    When required, Progent utilizes a team approach to solving the most difficult network problems. By leveraging hundreds of person-years of experience from Progent's Microsoft and Cisco certified experts, Progent can rapidly and efficiently solve even the most challenging issues. Working with hundreds of customers and performing thousands of sophisticated implementation and configuration jobs every year offers Progent a special view on which approaches succeed and which ones do not. Subtle software interactions are a minefield for even the most talented engineers unless they have a long and diverse history in real-world work with a wide range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the combined experience of its senior engineering personnel to create an internal, corporate-wide collection of best practices designed to promote timely, affordable solutions of information technology problems and to track and maximize client satisfaction. These practices include a strong focus on client communication and services documentation. Progent's Founder and President, Les Kent, has a 25-year background of successful technology consulting, business management, marketing, and operations. Progent's company-wide best practices are significantly driven by Mr. Kent's experiences creating challenging technical solutions while acting as a network designer, program developer, task manager, implementation expert and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft, Progent makes sure that staff engineers undergo ongoing product and methodology training that includes valuable information and methods for new product integration that have been gleaned from the practice of thousands of computer professionals worldwide. This promotes continually more effective delivery of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system offers detailed documentation for all provided support. Every Progent staff member has complete availability of all the specifics of services delivered by any staff member to each client. This database of problems and solutions, plus false alarms and miscues, is organized as an easily searchable internal database that enables Progent's support professionals to share their knowledge company-wide to ensure that the overall efficiency of Progent's consulting services expands over time. This database also eliminates your dependence on a single engineer by allowing any Progent consultant to pick up where another left off while minimizing time wasting getting up to speed on your information system environment. An additional advantage of Progent's support documentation database is that your business can more easily handle network support services in house if it becomes economical to do so, or you can move to another IT outsourcing company if you grow unhappy with Progent's support.

  • Microsoft Solutions Framework Project Methodology
    For major initiatives, Progent engineers use the Microsoft Solutions Framework model for providing service. Microsoft Solutions Framework separates projects into discrete and rational phases that minimize the chance of a project falling out of control. Every step creates a solid base for the completion of later phases. Design and deployment issues are identified at the start of the project cycle so difficulties can be anticipated and resolved before client producivity is impacted. This also prevents costs from spinning out of control due to unforeseen problems during large scale deployment. All project components are documented to build a comprehensive database of technical services provided and to help in continuing system maintenance.

  • Access to External Support Databases
    As certified support associates of Microsoft and Cisco, Progent has access to the industry's largest technical databases and resource pool. Some of the most helpful technical knowledge bases available to Progent's consultants are the operational best practices built into the various Management Packs created by Microsoft and third parties to be used with Microsoft System Center Operations Manager, the proactive network monitoring platform that is the foundation of Progent's special IT outsourcing packages. Management Packs contain custom built processing rules that will respond to events, thresholds, and warnings tracked by Microsoft Operations Manager. MPs can also provide expert suggestions on how to deal with specific issues by automatically extracting relevant technical notes from the extensive Microsoft Knowledge Base.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.
















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