Microsoft and Cisco Consulting Best Practices
Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the front lines of network support, executing a broad variety of IT projects for an extensive mix of clients. Each Progent consultant shares a proven collection of leading practices that are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for using technical knowledge to resolve actual IT problems quickly.

Features and benefits of Progent's best practices include:

  • Individual Professionals
    Progentís staff of IT consultants is made up of some the most accomplished Microsoft and Cisco professionals in the industry. With more than a decade of real-world experience for each engineer, Progent's Microsoft and Cisco certified experts offer a tested set of methodologies for solving technical issues, planning projects, and delivering professional services. The technical depth of Progent's support team allows Progent to offer your company a consulting expert with tested ability and an effective approach for delivering quick and inexpensive IT solutions.

  • Reliance on Teamwork
    When required, Progent relies on a group approach to solving the most difficult network problems. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco qualified professionals, Progent can rapidly and efficiently handle even the most challenging problems. Consulting with hundreds of clients and completing thousands of sophisticated implementation and configuration jobs annually offers Progent a special perspective on which techiques succeed and which ones do not. Subtle software interactions are a potential trap for even the most skilled consultants unless they bring a long and diverse history in real-world work with a broad range of technologies.

  • Corporate-wide Policies for Best Practices
    Progent has incorporated the aggregate experience of its senior engineering personnel to create an internal, corporate-wide collection of methodologies designed to promote timely, cost-effective solutions of technical problems and to track and optimize client satisfaction. These practices include a powerful focus on customer communication and support documentation. Progent's Founder and President, Les Kent, has a 25-year track record of successful network consulting, business management, sales and marketing, and administration. Progent's company-wide best practices are strongly driven by Mr. Kent's experiences creating complex technical solutions while working as a network architect, software developer, project manager, implementation professional and diagnostic engineer.

  • Continuing Professional Education
    As an authorized partner with Microsoft and Cisco, Progent makes sure that in-house consultants undergo ongoing technical and methodology education that includes valuable lessons and procedures for technology integration that have been gleaned from the experience of hundreds of thousands of technical experts worldwide. This promotes increasingly effective provision of support to Progent's customers.

  • Internal Database of Problems and Proven Solutions
    Progent's advanced service documentation system provides comprehensive documentation for all delivered services. Each authorized Progent staff consultant has full availability of all the specifics of services provided by any engineer to each client. This database of issues and solutions, plus false alarms and missteps, is arranged as an easily accessible in-house database that allows Progent's consultants to share their experiences company-wide so that the general efficiency of Progent's consulting services expands over time. This support history also reduces your dependence on a single engineer by allowing any Progent consultant to pick up where another left off while minimizing time wasting getting ramped up on your network setup. An additional benefit of Progent's support documentation database is that your business can more easily handle IT support duties in house if it appears cost-effective to do so, or you can migrate to another IT outsourcing firm if you grow unhappy with Progent's service.

  • Microsoft Solutions Framework Project Methodology
    For larger projects, Progent engineers use the Microsoft Solutions Framework model for delivering service. Microsoft Solutions Framework divides projects into discrete and rational phases that reduce the risk of a project getting off track. Each step creates a strong base for the completion of later phases. Planning and deployment issues are defined at the start of the project cycle so difficulties can be anticipated and dealt with before client workflow is disrupted. In addition, this keeps expenses from going through the roof because of unforeseen crises during large scale deployment. All project components are documented to create a comprehensive database of technical services delivered and to help in continuing network maintenance.

  • Access to External Support Databases
    As certified support associates of Microsoft and Cisco, Progent has access to the world's largest technical knowledge bases and resources. Some of the most powerful support knowledge bases accessible by Progent's engineers are the operational leading practices built into the assorted Management Packs published by Microsoft and other vendors to be used in conjunction with Microsoft System Center Operations Manager, the proactive network monitoring software that is the foundation of Progent's special IT outsourcing packages. Management Packs consist of specially built scripted rules that will respond to events, performance margins, and warnings monitored by Microsoft Operations Manager. MPs can also give valuable advice on how to handle certain issues by automatically extracting appropriate technical notes from the extensive Microsoft support database.
To get in touch with Progent for mid-size business network support, call 1-800-993-9400 or visit Contact Progent.

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