Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's certified professionals knows how to deliver a broad array of engineering and support assistance for information environments based on any combination of Microsoft, Cisco Systems, Apple Mac, or Linux platforms. Support services offered to small and mid-size companies in the city of Berkeley by Progent's team of Microsoft Gold technical experts include:



  • Progent's group of IT consulting experts can help large businesses to architect, install, and manage major rollouts of key Microsoft technology such as Windows Active Directory, Exchange Server 2003, Configuration Manager, and SQL Server. Progent has worked with some of the world's largest businesses to integrate technology powered by Microsoft servers and can provide branch office consulting services for enterprises with local offices in Silicon Valley and the San Francisco Bay Area or larger cities throughout the United States.

  • Progent can deliver a broad array of cost-effective services to assist you company to install, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows, Apple OS X, or popular versions of Linux. Progent's desktop support services feature remote and on-premise help and range from emergency troubleshooting to comprehensive outsourcing of workstation management and support.

  • Progent's network security services include complete security audits, business continuity planning, anti-virus defense and eradication, spam filtering, firewall technology, ISP coordination, data protection services, and establishing a foundation for secure commerce.

  • Progent provides comprehensive IT documentation for all delivered services. These service reports offer your internal IT staff a detailed and helpful history of important technical problems involving your system and can offer a better understanding of how to anticipate and solve future problems. Besides representing an excellent technique for knowledge transfer, comprehensive network service reports also protect your company from becoming hostages to a service provider who won't share key service details about your information system.

  • Progent's IT technical team members have extensive field experience cooperating with dozens of leading ISPs and telecommunication organizations to provide a wide range of WAN and Internet connectivity options such as ADSL, ATM, DSL, frame relay, SDSL, T1, T3, and VPN solutions to support multi-office networks, nom-stop Internet access, and voice communications needs. Progent's ISP, telecommunication carrier, and data center vendor experience includes AT&T, Cable & Wireless, Covad, EarthLink, Level 3 Communications Support Services, Qwest Communications, Savvis, and Sprint.

  • The cumulative service reports created for your company by Progent help you avoid becoming dependent on a single consultant. Progent's comprehensive documentation of support provided makes it possible for one Progent team member to take up where another left off while reducing time spent getting familiar with your system environment. Thorough service documentation also provide your in-house IT staff greater understanding of important technical problems involving your network and offer insight into how to prepare for and fix issues in the future. In this way, Progent's service documentation are a vital aspect of Progent's policy of knowledge transfer to clients. An additional benefit of Progent's service documentation system is that your organization can more easily establish an internal IT support team if and when it becomes economical to do so. Also, detailed service documentation allows your company to transfer to another consulting firm if you become unhappy with Progent's service.

  • "Progent's Microsoft Exchange Server hosting support services provide an enterprise-class data center with backed-up power and environmental control systems, round-the-clock site security and operations center, and fault-tolerant access to Internet backbone service companies. Hosted Microsoft Exchange servers are configured as virtual machines for fault-tolerance, easy scalability, and rapid restoration. Progent's services feature integration with your network, access to mobile computing products, automated monitoring of performance and network security, spam and virus protection, patch and revision control, Help Desk Call Center services, daily data backup, and full email administration support.

  • Progent provides interactive online webinar education classes. Virtual interactive classes offer a flexible and affordable solution for training your IT workers to operate a wide selection of important applications including MS Office Excel, Office Word, Microsoft Office PowerPoint, Access, Outlook, MS Office Publisher, Project, Microsoft Office Visio, and Microsoft Great Plains. Progent also offers individualized on-premise education for customers in Northern California and major cities throughout the United States.

  • Progent has delivered online or onsite technical consulting service to companies in every state in the U.S. Many of these customers have expressed their high regard for Progent through testimonials to the excellence of Progent's service personnel. Check out Progent's client testimonials to see what they say about the quality of Progent's consulting services.

  • Progent can help you deploy Windows Services for UNIX to achieve coexistence between Windows and UNIX/Linux networks. SFU offers interoperability between Windows Server 2003 and various versions of UNIX including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows server folders via NFS and integrated authentication in native Windows Server Active Directory environments. SFU's Interix subsystem includes a complete set of UNIX tools and shells, support for a single rooted file system, and a application development kit for porting software.

  • The integration demands of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT consultant with real-world expertise and broad experience in designing and building effective end-to-end business technology solutions. Progent's certified Microsoft Small Business Server experts have extensive backgrounds with the technologies incorporated in SBS 2008 and SBS 2003. This experience assures you success in installing, administering, and troubleshooting IT solutions based on the Microsoft SBS suite of servers and programs.

  • Progent can help your company to customize your Microsoft Word environment to leverage the newest version, Microsoft Word 2007, which incorporates significant enhancements in document management, collaboration, and reviewing functions. A Microsoft Word consulting specialist from Progent's Experts Team can assist you to use Word's advanced features into the operational processes of your organization, design templates, and build macros.



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If your small business is in the Oakland/Berkeley area and you need technical support, IT outsourcing, or high-level expertise from a Progent consultant:

Call 510-899-7400 or send email to information@progent.com















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