Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's information technology support for small and mid-size companies in Berkeley are concentrated on clients who need quick and economical assistance with network dependability, security, productivity, manageability, or recovery. The following brief list of Progent's engineering support options and technical experience will give you an idea of the ways Progent can help your company to enhance the business value of your computer system.

  • ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out about the complete ProSight family of low-cost network monitoring and management services for small and medium-size organizations

  • Progent's Microsoft-certified Windows Server 2012 support experts can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout plans, tune your network infrastructure for local, multi-location, cloud-based, and hybrid datacenters, educate your IT management, staff, develop an enterprise-wide security strategy, automate network administration, assist with application development, and build and test a DR/BC plan. If your organization is considering upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can help you to evaluate the value of Windows Server 2016 for your business and plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.

  • Progent's Exchange hosting and management services offer a world-class data center that features redundant electrical and environmental control systems, 24x7 site security and IT support center, and failover access to tier-1 Internet service providers. Hosted Exchange servers are configured as virtual machines for service continuity, smooth expandability, and fast restoration. Services feature complete incorporation with your business network, connectivity with handheld communication products, automated monitoring of efficiency and network security, spam protection, patch and revision control, Help Desk Call Center services, per-day backup, and comprehensive email management services.

  • ISA Server 2006 and its replacement Microsoft Forefront TMG 2010 are discontinued software solutions that contain an application-aware firewall that can protect systems from external and internal threats. Both products perform in-depth examination of Internet protocols to uncover threats that frequently evaded legacy firewalls. Microsoft Internet Security and Acceleration Server was replaced by Microsoft Forefront Threat Management Gateway, which was based on ISA Server's architecture while providing a number of improved capabilities. Forefront TMG has in turn been retired by Microsoft, and the security functions provided by the product are now usually handled by dedicated hardware appliances from vendors that include Cisco, Check Point, SonicWALL and WatchGuard. (See Cisco ASA Firewall with Firepower Services configuration and management.) Progent provides online Forefront TMG support and ISA Server 2006 expertise to help you manage and troubleshoot your legacy firewall environment, and Progent can help your organization to upgrade efficiently to a more current firewall platform by providing system design, integration, tuning, IT staff training and debugging.

  • Stealth intrusion checking is an important part of any comprehensive network security plan. Progentís security experts can perform extensive stealth penetration security tests without the knowledge of your company's internal network support resources. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion incident warnings and event history monitoring are correctly configured and actively monitored.

  • Progent's Microsoft Skype for Business experts can provide online and on-premises expertise for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud or hybrid deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and interface with third-party communication platforms such as Cisco UC. Progent's certified information security experts can assist you to create and validate a security strategy for your Skype for Business solution that meets regulatory requirements.

  • For enterprise project management assistance, Progent offers access to senior IT professionals with decades of experience as technology project managers for application development, information technology implementation, and process engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level project managers offer world-class management expertise to assist enterprise clients to adhere to best practices to make sure major projects are successfully completed on schedule and within budget.

  • Windows Server Essentials is a value-priced, versatile operating system that allows small businesses to transition from the older stand-alone in-house datacenter to the new hybrid networking paradigm that combines local and cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server Essentials consultants offer budget-friendly online consulting and troubleshooting services for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to assess the potential business advantages of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud-based design for your network ecosystem. Progent can provide comprehensive project management to help you design and execute a smooth migration to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent can also provide as-needed consulting help, troubleshooting, and training. (Find out about Progent's Office 365 integration solutions with on-premises Exchange and Microsoft Azure cloud integration consulting services.)

  • Progent's Technical Response Center is dedicated to delivering the highest level of online network support available for emergency as well as non-critical problems. For emergency problems that impact multiple workers, crucial individuals, or a mission-critical program, the Technical Response Center can respond in one hour or less. For non-critical problems, the TRC will respond in two hours or less. In all cases, your ticket will be generated promptly and correctly, you will receive an acknowledgement from the ticketing system, and the TRC will contact you regarding each resolved problem to make sure you are satisfied with the resolution and willing to close the trouble ticket. Learn more concerning Progent's TRC Customer Commitment.

  • Progent has created a white paper that details the benefits businesses of any size can derive from outsourcing or co-sourcing IT support from Progent. Progent's Network Support Outsourcing and Co-sourcing report includes Progent's unique IT service delivery model for IT support that can range from router troubleshooting to advanced project management. The report also explains ways that Progent's outsourcing support services can help companies to cut costs, accelerate productivity, and enhance the value of their information system. To see Progent's white paper, click: Benefits of Outsourcing and Co-sourcing IT Services from Progent.

  • Cisco Unified Communications Manager, previously named CallManager, acts as the foundation of Cisco's communications and collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express provide an advanced IP-PBX by integrating tightly with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified CM setup and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, creating Cisco UCS server failover systems for high availability, and integration with Exchange and Skype for Business.

  • Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting to assist organizations of all sizes to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.

  • Progent has put together two ultra-affordable service packages intended to allow small businesses to receive an objective security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a security engineer runs a comprehensive examination of your network from beyond your firewall to determine potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a system scan from an authorized machine within your company firewall to assess vulnerabilities to inside threats. The two security inventory services are set up and run from a protected remote location.

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If your small business is in the Oakland/Berkeley area and you are in need of computer support, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 510-899-7400 or visit Contact Progent.

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