Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's experts can deliver a broad range of engineering and support help for computer systems powered by any mix of Microsoft, Cisco, Apple Mac, or Linux platforms. Network services offered to small and mid-size companies in Berkeley by Progent's staff of Microsoft Gold consulting experts include:

  • Progent is experienced in the design, setup, and integration of cohesive networks by melding advanced technologies from a range of top hardware and software suppliers. Support services offered by Progent include Microsoft technology consulting, Cisco network infrastructure engineering, help with Apple Mac OS X and Apple IOS technology, Linux integration, RIM BlackBerry and other smartphone management, VMware vSphere and NSX configuration and troubleshooting, Oracle RDBMS database administration and application development services, Citrix XenApp consulting, and Juniper Networks firewall and VPN router configuration.

  • Progent can help you setup Windows Services for UNIX or Subsystem for UNIX-based Applications (SUA) to achieve co-existence between Windows and Linux networks. SFU offers interoperability between Windows Server 2003 and various versions of UNIX/Linux including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows folders over NFS and integrated authentication in Windows Server 2003 AD environments. SFU's Interix subsystem includes a complete set of UNIX/Linux tools and shells, support for a single rooted file system, and an application development toolkit for porting applications.

  • In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert support for solutions from other major Firewall and VPN suppliers including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can help you design a comprehensive security plan and select the right products from multiple vendors to support your security goals while sticking within your spending limits.

  • If your IT system incorporates Cisco routers, you may be running an old release of Cisco IOS, the operating system powering almost every Cisco router and the latest Cisco Catalyst switches. Cisco frequently offers upgrades to IOS to fix bugs, plug security vulnerabilities, or add functionality. Unfortunately, updating Cisco IOS and other Cisco control software can be tricky, depending on your Cisco device and your system infrastructure. For example, there could be limited internal Flash storage that might cause a new OS version to operate incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad array of services related to upgrading Cisco IOS or any other Cisco OS such as CatOS or CallManager. Progent can run audits of your router software, propose appropriate upgrades, prepare Cisco appliances, copy images, activate and verify your new software, tune throughput, resolve issues, and train your IT staff how to take advantage of any important new functions.

  • Progent can provide enterprise clients remote or onsite NetApp SAN consulting services for NetApp's entire portfolio of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror, SnapVauly incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to help you to take care of problems with NetApp SAN deployments efficiently based on leading practices.

  • Progent provides interactive online webinar education classes. Virtual online webinars provide a convenient and affordable option for training your IT workers to operate a wide selection of important applications including Microsoft Office and Office 365 Excel, Office Word, Office PowerPoint, Microsoft Office Access, Outlook, Publisher, MS Office Project, Microsoft Office Visio, and Microsoft Dynamics GP. Progent also offers one-on-one on-premises education for clients in Northern California and major cities throughout the U.S.

  • Progent offers the expertise of certified SQL Server 2012 engineers as well as seasoned database application developers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery specialists, and certified security professionals to help your business to support SQL Server 2012 or execute a smooth upgrade to SQL Server 2016.

    Progent's Microsoft Office Word and Office 365 Word experts can provide a wide selection of economical remote support services to assist you to manage and troubleshoot your existing Microsoft Word environment or assist you to upgrade to a newer version of Office Word. Support available from Progent's experts include VBA software development, isolating and resolving compatibility issues between various versions of Word, integrating Office Word with different Office apps such as Excel and Microsoft Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance support, and smart phone synchronization, and online Office Word training customized for individuals or groups.

  • The vast majority of business interoffice communications infrastructures have no recovery ability to handle Internet line failures. Progentís interoffice connectivity consultants can help small organizations achieve non-stop Interoffice connectivity by means of redundant networks with transparent failover. Progentís Cisco-certified CCIE engineers can plan and implement ultra-reliable Inter-office connections supported by zero-downtime EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide affordable 24x7 interoffice connectivity.

  • Lync Server 2013 allows organizations of all sizes to build a manageable and secure communications ecosystem that supports a BYOD computing style with IM, real-time presence, web meetings with app sharing and whiteboard, as well as IP and PSTN telephony enabled for a wide range of stationary PCs and mobile devices. Progent's certified Lync Server 2013 experts can assist you to assess the advantages of Lync 2013, design an in-house, cloud-based (via Microsoft Lync Online) or mixed model appropriate for your present and future plans, deploy Lync Server 2013 so as to speed up your ROI, and deliver live online and onsite training to your management team and users. Progent has in-depth expertise in critical components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync 2013 with popular Office and Office 365 applications including Outlook, Word and PowerPoint. If your organization is currently using Lync Server, Progent's Microsoft Skype for Business consultants can assist you to plan and implement out an efficient upgrade to Skype for Business.

  • GIAC was founded in 1999 to certify the skill of information technology security professionals. GIAC certifications are acknowledged by companies and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer support for all of the security services addressed within the GIAC accreditation such as evaluating network vulnerability, incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with regulatory requirements for reporting security incidents.

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If your small business is in the Oakland/Berkeley area and you are in need of technical support, information technology outsourcing, or top-level services from a Progent engineer, call 510-899-7400 or visit Contact Progent.

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