Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's Computer Consulting Services at a Glance
Our Computer Support services are focused towards small and midsize companies that need rapid and affordable solutions for system reliability, security, efficiency, or maintenance. This brief examples of consulting support and information technology expertise will provide you with an idea of ways in which Progent can assist you to enhance the business value of your computer environment.

• Features of Progent's IT outsource packages include system assessment to ensure that your network meets established standards of security and remote access, 24 x 7 server monitoring using MOM to identify issues before they disrupt your business, optional Help Desk Services from Progent's consulting experts, security auditing to help protect your network from worms, installation of Service Packs and security updates for servers and applications, discounts on Progent’s on-site troubleshooting services, and access to Progent’s group of Microsoft-certified system experts and technicians.
  
  
• Progent has published a "IT Outsourcing White Paper that summarizes the benefits a business can derive from outsourcing IT consulting and other information technology support services. To view a printable PDF copy of this document and find out how outsourcing can reduce costs and improve productivity, click:
  Small Business Information Technology Outsourcing White Paper (140 Kb PDF file).
  
  
• Progent’s staff of Microsoft and Cisco-certified consultants average more than 10 years of real-world network industry experience, in the trenches, of IT support, performing a wide variety of technical projects for a broad range of customers. Each technical expert brings a set of personal best practices from this extensive industry experience, and these are further refined by the company-wide best practices education that Progent instills in its team. For major projects, Progent consultants utilize the Microsoft Solutions Framework (MSF) model for project delivery which breaks projects down into separate and manageable phases that reduce the potential of a project getting out of control.
  
  
• Managed Server Monitoring is a type of co-sourcing that allows your internal network administration staff to benefit from the network monitoring services of an outside organization. If your organization has a small internal support staff, Progent's Managed Network Monitoring co-sourcing package is an inexpensive way to maximize network uptime, performance and security. For customers who subscribe to Progent's Managed Network Monitoring Package Progent performs a system assessment and deploys Microsoft MOM 2005, sets up MOM server infrastructure to monitor your servers, provides Help Desk Call Center support coordinated with MOM, monitors, diagnoses, and/or takes care of problems, and performs regular service maintenance including installation of service packs and security patches.
  
  
• Progent's popular enterprise network support services include design, piloting, setting up and troubleshooting Microsoft-based technologies, including complex Windows Active Directory installations, Microsoft Exchange Server, Microsoft SMS and SQL Server. Progent can also setup and support network and server management utilities such as Microsoft Operations Manager. For upgrading to Microsoft Windows XP, Windows Server 2003, Exchange Server 2007, or Exchange 2003 Server, Progent can help with project planning and can also provide hands-on help in installation at sites throughout Northern California. Progent can help businesses fix chronic network glitches impacting the stability or performance of multi-vendor computer networks, and Progent has broad experience assisting organizations create a comprehensive security environment that incorporates the latest technology from Microsoft and Cisco and is deployed with industry best practices. Progent offers project management expertise for complex large-scale projects, and especially for major network upgrades or migrations to or within the Microsoft family of network solutions.
  
  
• Based in Northern California, Progent provides on-site help, business network outsourcing and network consulting services to small businesses in the Northern California. Progent can also remotely monitor and troubleshoot your network system to reduce expenses and improve service levels for companies located nationwide.
  
  
• Load balancing of multiple servers increases performance and offers redundancy by working around crashed servers in a load-balanced array. Progent's load balancing support services cover a wide range of load balancing solutions including server balancing, application balancing, and LAN/WAN infrastructure routing.
  
  
• Progent's IT technical team members have extensive day-to-day experience working with dozens of leading ISPs and telecommunication companies delivering a broad array of Wire Area Network and ISP connection options, including Cable Modem, ATM, DSL, frame relay, SDSL, T1, T3 and VPN solutions to support our customers’ multi-location networks and Internet connectivity, and voice communications requirements. Our ISP, telecommunication carrier and collocation vendor experience includes Broadwing, Cable & Wireless, Genuity, Global Crossing, Qwest Communications, SAVVIS, SBC Pacific Bell, Sprint, and XO Communications.
  
  
  
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If your small business is in the Oakland/Berkeley area and you are looking for computer assistance, information technology outsourcing, or professional expertise from a certified Progent engineer:

Call 510-899-7400 or send email to information@progent.com