Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's experts knows how to deliver a broad assortment of engineering and support help for computer systems powered by any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Services available to small and mid-size businesses in Berkeley by Progent's team of seasoned technical experts include:



  • Progent's Cisco Meraki Wi-Fi AP experts offer online and on-premises support services to help organizations of any size to design, deploy, maintain, upgrade or repair Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can help your business to configure and manage Meraki-based wireless networks for sites that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a seamless network infrastructure that provides identical access, responsiveness, security, manageability and uptime for wired and wireless clients regardless of their location or computing device. (See Meraki switches consulting services.)

  • The Helpdesk service model used by Progent's Technical Response Center offers small and midsize companies an efficient option to replace dependence on freelance consultants by offering in-depth expertise shared by all engineering teams, optional 24x7 access to emergency help, fast escalation to appropriate experts for handling the most difficult issues, service consistency and dependability, quick follow-up overseen by veteran IT service administrators, a selection of convenient techniques for initiating support tasks, plus a high level of progress transparency enabled by ticket updates and accessible via a web-based portal.

  • Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 and on-premises Exchange. This allows you to have certain mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical problems and also offer comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on time and within budget. For more information about Progent's consulting support for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration solutions with on-premises Exchange.

  • GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of information technology security professionals. GIAC certifications are recognized by businesses and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security capabilities covered within the GIAC certification such as evaluating infrastructure vulnerability, security incident handling, traffic analysis, web-based services security and SIEM solutions for compliance with government mandates for promptly reporting incidents.

  • The current ASA 5500-X Series of firewalls with Firepower Services provide substantially more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-qualified CCIE network experts can help you to maintain your existing PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite support for ASA 5500-X firewalls with Firepower Services and can help you to design, integrate, optimize, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

  • Ubiquiti's UniFi family of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi devices running on multiple sites with thousands of APs can be remotely provisioned and managed with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, debugging, monitoring, and analytics. Progent can provide the expertise of seasoned wireless professionals who can assist your organization to assess the value of Ubiquiti’s UniFi technology for your business and assist you to design, install, manage, and troubleshoot your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.

  • Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad variety of remote services to help you to design, develop, test, deploy, administer, and debug applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help you to move your legacy Excel applications to the latest versions of Excel, integrate Excel with iOS and Google Android smart phones and tablets, and resolve compatibility issues between different versions of Excel. Progent offers on-demand support to organizations who need a fast solution to a stubborn problem associated with Excel and Progent also offers full project management support for migrating or developing mission-critical applications built on Office Excel. Progent's affordable online training classes for Office Excel can be customized to meet the special requirements of individuals or teams.

  • Microsoft ISA Server 2006 and its replacement Forefront Threat Management Gateway are discontinued software platforms that contain an application-aware firewall able to guard networks from outside and internal attacks. Both of these platforms provide in-depth examination of Internet protocols to uncover threats that routinely evaded traditional firewalls. Microsoft Internet Security and Acceleration Server was replaced by Forefront TMG, which was built on ISA Server's technology while providing a variety of enhanced features. Forefront TMG has in turn been retired by Microsoft, and the gateway security functions offered by the product are now commonly handled by dedicated physical devices from companies that include Cisco, Check Point, SonicWALL and WatchGuard. (See Cisco ASA 5500-X Firewall with Firepower Services configuration and management.) Progent provides advanced Forefront TMG 2010 support services and Microsoft ISA Server 2006 consulting services to help you maintain and troubleshoot your older firewall environment, and Progent can help you to migrate smoothly to a more current firewall solution by providing system design, configuration, tuning, training and troubleshooting.

  • Virtual compute, storage and networking techniques enable businesses to optimize utilization, simplify network management, and enhance application uptime and data protection. run multiple virtual machines on a single physical processor. Common applications for virtual servers include hardware consolidation, inexpensive platforms for programs that only run on older OS software, and affordable segregation of application development or testing environments from production ones. Progent's virtual server consultants offer Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking support services, Microsoft Windows Hyper-V Virtual Server consulting, VMware vSphere planning and deployment, VMware NSX virtual network design and management, and Citrix XenServer virtual server support. Progent can install virtual servers to optimize speed, dependability and manageability while at the same time cutting expenses; propose and validate disaster recovery plans that minimize downtown in the event of a major failure; and provide ongoing maintenance, troubleshooting, and consulting assistance as computer technology evolves.

  • Progent offers the support of a certified video conferencing and telepresence engineer with an extensive background integrating products from the major telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can assist you to design, configure, expand, or troubleshoot a telepresence environment that preserves your investment and optimizes the business value of your IT network. Progent can also provide the services of infrastructure consultants able to help companies of all sizes to create and maintain a network that delivers the speed, dependability, security, and expandability required to accommodate your telepresence solution.

  • Progent's Microsoft-certified Microsoft SCOM 2012 consultants have more than 15 years of background planning, deploying, optimizing and repairing SCOM environments and can provide companies of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to best practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can deliver fast online or on-premises technical support to assist you to fix critical problems detected by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager (SCOM 2016) consulting services to help you to upgrade smoothly from SCOM 2012 to Operations Manager 2016.

  • Progent is experienced in the architecture, configuration, and integration of cohesive computer networks by combining advanced technology from a variety of top hardware and software companies. Services available from Progent include Microsoft technology consulting support, Cisco network products engineering, help with Apple Mac OS X, macOS and Apple iOS technology, Linux integration, BlackBerry and other smartphone management, VMware vSphere and NSX configuration and troubleshooting, Oracle DBA and application development services, Citrix XenApp and XenServer consulting, and Juniper/NetScreen firewall configuration.

  • Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging solution that facilitates collaboration by offering flexible set of alternatives for accessing calls and messages within an environment that is easy to implement and manage. Unity Connection lets you read and manage your voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in select Cisco ISR routers, offers cost-effective voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses and enterprise branch offices with up to 500 workers. Progent's Cisco-qualified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your voice messaging deployment gives you the highest possible competitive advantage.



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If your small business is in the Oakland/Berkeley area and you are in need of technical help, IT outsourcing, or top-level expertise from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.
















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