Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's certified professionals knows how to provide a broad selection of consulting and support assistance for IT environments based on any combination of Microsoft, Cisco, Apple Mac OS X, and Linux platforms. Support services offered to small businesses in the Berkeley neighborhood by Progent's team of seasoned engineering professionals include:



  • NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are as far as 300km apart. Progent can provide access to a certified NetApp MetroCluster expert who can help your business to design, deploy, administer, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by providing guidance with procedures such as assigning disk pools, arranging aggregate and plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network, and verifying your MetroCluster DR system to verify compliance with industry standards and regulatory mandates.

  • Progent's Amazon AWS planning and integration experts can provide affordable online consulting to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable high-performance storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design and review, testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN access and can help you deploy cloud-centric or hybrid environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional support or Progent can deliver comprehensive project management outsourcing services to help you move efficiently to the Amazon AWS cloud platform.

  • Progent's most popular enterprise support services include design, piloting, setting up and troubleshooting networks based on Microsoft products by providing services such as complex Active Directory configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft SQL Server application programming, and Oracle DBA consulting and programming. For application and infrastructure management, Progent offers System Center 2016 consulting, Microsoft System Center 2016 Operations Manager deployment and troubleshooting, and System Center 2016 Configuration Manager (SCCM 2016) expertise. For Windows 8.1 expertise, Windows 10 planning and migration consulting, and Microsoft Exchange 2013 upgrades, Progent can help with architecture and also offers onsite assistance in installation at branch offices in larger metropolitan areas throughout the United States. Progent's large team of Cisco CCIE network support experts can help large businesses to resolve intractable connectivity issues affecting the reliability or responsiveness of multi-vendor computer networks. Progent's GIAC, CISSP, and CISA certified network security engineers can perform an impartial and comprehensive network security assessments to help large organizations validate their compliance with mandated security standards.

  • Progent's ProSight Virtual Hosting and management service provides complete hosting of a small or mid-size company's production servers in a solution that gives the maximum level of dependability and expandability and is also easy to migrate to another host. Progent's Private Cloud hosting services are based upon mature virtualization technologies that enable small businesses with mixed- platform IT systems to save significantly on the costs of capital investments, system support, and network management while benefiting from enterprise-class reliability and an unprecedented level of vendor independence. Learn about Progent's ProSight family of managed IT services for small businesses.

  • The open architecture of Microsoft Dynamics GP (Great Plains) makes it easier to craft customized Dynamics GP extensions that provide all of the core elements of popular Microsoft Dynamics GP/Great Plains solutions but also meet the individualized needs of your business. With the help of to the Modifier with Microsoft Visual Basic for Applications, applications developers can utilize the most popular customization environment in the industry to adapt Dynamics GP information views, add or modify business logic, customize forms, or exploit integration with Microsoft Office and Office 365 applications. Progent's experience with Microsoft .NET technologies, SQL Server 2016 integration and development and SQL Server 2014 development and DBA services, and development background with VBasic, Visual Studio, Continuum and other developer tools make it possible to design custom line-of-business applications and web commerce solutions that integrate tightly with Microsoft Dynamics GP.

  • Microsoft's popular Small Business Server bundle has been discontinued but remains in use on many small-businesses information networks. Progent's SBS consulting experts can assist your organization to maintain your current SBS solution or evaluate the possible advantages of moving from Small Business Server 2011 or earlier to a more cloud-centric computing model by implementing a Windows Server 2012 R2 Essentials migration. Whether your servers and applications are hosted on a local datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent offers full-service consulting, technical support, and application development services for Microsoft's core business products including Windows Server, Exchange. SharePoint Server, and Microsoft SQL Server.

  • Progent offers Enterprise Resource Planning consulting services through business application professionals who can assist with for a broad variety of business applications including Microsoft Dynamics products, software from other manufacturers, and legacy applications. Progent can provide support for key categories of business software including accounting, Enterprise Resource Planning, Manufacturing Resource Planning, project accounting, supply chain management, plus management applications for human resources, sales and marketing, retail, and product distribution.

  • SQL Server 2016 offers major enhancements in speed, capacity, security and compliance, high-availability, mobile computing integration, plus built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Reports, and centralized management of local and cloud operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts offer remote and onsite support to assist businesses of any size to plan, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics ERP, Skype for Business, and SCOM.

  • Progent's Microsoft Gold-certified information technology experts offer Windows Server 2016 migration consulting services to help businesses of all sizes to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

  • The Contact Center service delivery model adopted by Progent's Technical Response Center gives small organizations an efficient alternative to dependence on freelance service individuals by offering in-depth technical knowledge shared by multiple support teams, optional 24x7 availability of emergency help, escalation capability to top-level specialists for solving the most complex problems, support consistency and reliability, quick follow-up overseen by veteran support managers, a variety of easy-to-use mechanisms for initiating support tasks, and a high level of process visibility enabled by ticket updates and accessible via a web portal.

  • VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a DR solution powered by VMware SRM.

  • Lync Server 2013 enables businesses of any size to create a manageable and secure communications ecosystem that supports the modern BYOD computing model with IM, presence, audio/video and web meetings with application sharing, as well as IP and PSTN telephony enabled for a wide assortment of desktop and handheld devices. Progent's certified Lync 2013 consultants can help you to assess the advantages of Lync Server 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid topology suitable for your current and long-term goals, implement Lync Server 2013 in a way that expedites your ROI, and provide live online and onsite training to your IT staff and users. Progent has in-depth expertise in critical components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync 2013 with key Office and Office 365 apps such as Outlook clients, Word and PowerPoint. If you are already using Lync Server, Progent's Microsoft Skype for Business experts can assist you to design and implement out an efficient migration to Skype for Business.

    Progent's Cisco-certified wireless consultants can assist you to upgrade to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the 802.11ac Wi-Fi specification, making it possible to get three times the speed for your wireless network while expanding the area covered.



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If your small business is in the Oakland/Berkeley area and you are looking for technical help, IT outsourcing, or advanced services from a Progent consultant, call 510-899-7400 or visit Contact Progent.
















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