Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Progent's network consulting for small businesses in the Berkeley neighborhood are concentrated on clients who require quick and affordable assistance for system dependability, security, efficiency, manageability, or repair. This short selection of Progent's engineering support services and technical experience will give you an idea of how Progent can assist your company to increase the competitive value of your information network.

  • Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn about Progent's complete ProSight series of affordable managed services for small and medium-size businesses

  • Virtualization technology permits multiple logical machines to run as guests in secure isolation from each other on one physical host computer. Virtual machine (VM) technology reduces equipment and maintenance expenses, permits an assortment of operating systems to share the same computer, streamlines provisioning and teardown, enhances availability, and supports as-needed resource allocation, which is a key enabler for public and private clouds. Progent's virtualization experts offer Windows 2016 Hyper-V local and cloud integration, Windows Server 2016 Hyper-V expertise, Windows Server 2012 R2 network and server virtualization consulting services, Microsoft Windows 2008 Hyper-V Virtualization consulting, VMware vSphere planning and deployment, VMware NSX Network Virtualization architecture and integration, and Citrix XenServer support. Progent can install virtual servers to optimize speed, dependability and ease of administration while at the same time cutting costs; suggest and verify disaster recovery strategies that minimize productivity loss in the event of a catastrophic failure; and provide continuing maintenance, troubleshooting, and engineering services as computer technology evolves.

  • Progent's Juniper Networks-authorized network consultants can assist you to plan and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated devices to current versions. Progent's Junos OS engineers offer expertise with Juniper's flagship network operating system to help you to streamline the management and strengthen the protection of your Juniper VPN appliances and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can help you manage networks that incorporate a mix of Juniper's software platforms.

  • ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Read about Progent's complete ProSight portfolio of low-cost network monitoring and management services for small and mid-size organizations

    Microsoft SQL Server 2014 includes major enhancements in key areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently across all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can deliver cost-effective remote and onsite consulting services that include system design, configuration, administration, troubleshooting, and application development expertise to enable businesses of any size to achieve fast return from their SQL Server 2014 deployment. If you are already running SQL Server 2014, Progent can assist your company to carry out a smooth upgrade to Microsoft SQL Server 2016.

  • Progent's economical extended hours remote support program provides companies round-the-clock availability of remote support from Progent's Technical Response Center (TRC). Support services offered beyond regular work hours include resolving issues with Microsoft-based server products, Microsoft Windows desktop troubleshooting, help with Microsoft Office programs, system backup and restore, and fundamental routing and switching help for Cisco technology.

  • Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can expand their market, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.

  • NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters that are up to 185 miles (300km) apart. Progent can provide access to a certified NetApp MetroCluster consultant who can help you to plan, deploy, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that aligns with your technical needs and IT budget. Progent can ensure you follow best practices for installing your MetroCluster environment by providing guidance with tasks like assigning disk pools, arranging aggregate layout, setting up volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your DR solution to prove adherence with information assurance standards and regulatory mandates.

  • Progent's simplified per-minute billing model has complex contracts, retainers or hidden fees. Many other companies have minimum billable time or other additional charges that drive up support costs. For remote support during normal working hours, you only get charged for the time spent resolving your problem. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are charged exclusively for the time when Progent's team member is actually onsite solving your problems. Just Progent's competitive per-minute rate. For urgent same-day onsite service calls, you may be billed for our consultant's travel time, but never an increased emergency rate. Since Progent has a large pool of expert consultants located within the entire San Francisco Bay Area service territory, an available expert is usually near to help. Progent can in addition dispatch onsite service to most zip codes in the U.S. within 24 hours of receiving a service call.

  • The accumulated service documentation created for your business by Progent help you avoid becoming dependent on an individual consultant. Progent's comprehensive documentation of support provided allows one Progent technical team member to resume where another consultant left off while reducing time spent getting ramped up on your system environment. Thorough service reports also provide your in-house technical staff greater understanding of major technical problems involving your system and offer hints about how to prepare for and fix issues in the future. In this way, Progent's service reports are a vital facet of Progent's philosophy of knowledge transfer to clients. An additional advantage of Progent's service reporting policy is that your organization can more efficiently build up an internal network support team if and when it becomes more cost effective to do so. Alternatively, thorough service documentation enables your company to transfer to a new consulting organization if you become dissatisfied with Progent's service quality.

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If your small business is in the Oakland/Berkeley area and you are looking for technical help, information technology outsourcing, or top-level expertise from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.

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