Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo
Progent's Information Technology Support Offerings in a Nutshell
Our Information Technology Support services are geared on small businesses that need fast and economical assistance for network reliability, protection, efficiency, or maintenance. The following brief list of consulting support and information technology expertise will give you an idea of areas where Progent can help increase the competitive advantage of your computer environment.
- Progent can help you design, evaluate, pilot, setup and manage secure
wireless bridges that integrate seamlessly into your IT network while offering a level of security that equals or exceeds wireline network connections. For an example of Progent's expertise for building-to-building wireless bridging, read the Wireless Consulting Case Study.
- If you are developing UNIX applications on a network that includes Microsoft-based servers, workstations and applications, Progent offers network outsourcing and support services that keep your system fully operational while freeing you to focus on your best area of highest value expertise. By using advanced server monitoring and providing remote and onsite help as needed, Progent provides
Linux and UNIX developer support that offers a cost effective way to maintain an IT network that features redundancy, comprehensive security and performance.
- Progent's highly evolved service documentation reporting system provides comprehensive documentation for all completed services. Each Progent team member has full access to all the details of services delivered by any team member to every client. This record of issues and resolutions, as well as false alarms and missteps, is organized as an easily viewable and searchable internal database that allows Progent's engineers to share their experiences organization-wide so that the overall productivity of Progent's support services increases over time.
- Managed Server Monitoring is a type of shared support model that allows your internal technical team to benefit from the server monitoring services of an outside organization. If your organization has a small internal technical staff, Progent's Managed Network Monitoring co-sourcing package is an inexpensive way to maximize system availability, performance and security.
For customers who subscribe to Progent's Managed Network Monitoring Package Progent
performs a needs assessment and installs Microsoft MOM 2005,
sets up MOM server infrastructure to monitor your network,
provides Help Desk Call Center support coordinated with MOM,
remotely monitors, diagnoses, and/or resolves issues, and
performs regular service maintenance including installation of service packs and security updates.
- Progent offers California mid-sized companies two basic outsourced service packages built on Microsoft Operations Manager:
Fully Managed Server Monitoring Package and Comprehensive Network Monitoring Package.
To download a single-page printable datasheet describing Progent's two Network Monitoring Packages for medium-sized businesses, click:
Server Monitoring Packages 69 Kb PDF file).
- Microsoft MOM increases the availability of important applications by proactively identifying and helping to resolve issues before they can bring down a server. Microsoft Operations Manager can optimize network performance by verifying predefined performance thresholds and usage patterns on critical servers, allowing network managers to be more proactive in adding performance-hungry resources and to remove problem areas before they cause unanticipated network bottlenecks. However, setting up Microsoft MOM to take full advantage of this feature-rich monitoring software can be a challenge. With over five years of prior experience with the NetIQ technology upon which MOM is based, Progent's network consultants can help you chose appropriate MOM components, install and configure Operations Manager, and develop customized rules, scripts, reports and alerts for your business. Progent can also help document Operation Manager’s server monitoring policies.
- Progent can provide small businesses in the San Francisco Bay Area and select cities throughout the United States with
a expert certified consultant familiar with the new features of Microsoft Word 2007 or Word 2003. A skilled consultant from Progent's Experts Team can provide
one-on-one Word knowledge transfer to keep your business up to speed on Microsoft Word 2007 or 2003.
- Progent's Microsoft-certified consultants and Apple Macintosh experts can help you to connect your Macintosh systems to your Exchange server through extensive
Entourage consulting. Progent will make sure that your Microsoft Exchange Server is properly setup and that WebDAV, LDAP and Outlook Web Access are correctly installed and test. Progent can also provide a broad range of Microsoft Exchange support services including systems integration, support, security management, mobile support, system tuning, plus anti-spam and anti-virus protection. Progent also offers customized one-on-one Entourage training.
- For enterprise IT projects, Progent's methodology utilizes industry project management standards based on
the best practices defined by the Microsoft Solutions Framework (MSF). Highlights of Progent's MSF methodology for enterprise information technology projects are
The Visioning Phase: Project Requirements Definition, Project Phase: System Architecture Proposals,
The Developing Phase: Pilot Evaluation, The Stabilizing Phase: Design Adjustment, and The Roll-out Phase: Implementation. For details about the phases of MSF methodology, see Microsoft Solutions Framework consulting model.
- Progent's expert consultants can help your business implement Microsoft Internet Security and Acceleration — Microsoft ISA — which builds on Windows 2003 security and Microsoft Active Directory for policy-based security, web browser acceleration, and advanced management tools.
More Facts
If your small business is in the Oakland/Berkeley area
and you are looking for technical support, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant:
Call 510-899-7400 or send email to information@progent.com
