Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Progent's experts knows how to deliver a broad range of engineering and technical support help for IT environments based on any mix of Windows, Cisco, Apple Mac, or Linux technologies. Services offered to small organizations in the Citrus Heights area by Progent's staff of Microsoft engineering experts include:

  • Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, patch management, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual machine hosting, and IT asset documentation management. To read Progent's white paper on the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

  • Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • Progent's Citrix-certified desktop virtualization experts can assist you to plan, implement, administer, and troubleshoot a virtualized Windows application delivery and management solution by offering Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can show you how to optimize your network infrastructure for distributing server and client-side applications, and Progent's datacenter support consultants can assist you to manage and support a remote datacenter that features high uptime, advanced protection, and rapid disaster recovery. Progent's Citrix technology experts can also help you with additional virtualization solutions from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

  • Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, is the foundation of Cisco's communications and collaboration solution. Unified Communications Manager and Unified CM Express (CME) provide a borderless IP-PBX by integrating tightly with apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager experts can help with any aspect of CUCM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, configuring SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE networking support, creating Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

  • Progent's Microsoft-certified staff and consultants for Virtual PC for Mac technology can help your company to integrate your Apple macOS and OS X workstations and laptops with your Exchange server through expert Office 365 Outlook for Mac support. Progent will make sure that your Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App or Web Access are properly installed and tested. Progent can also provide a full range of Microsoft Exchange support such as systems integration, diagnostics, security management, remote access, performance tuning, plus spam filtering and email encryption. Progent also can provide tailored one-on-one macOS knowledge transfer.

  • Progent's Microsoft Azure integration experts can help you with every aspect of Microsoft Azure integration such as requirements analysis, readiness assessment, system architecture, pilot testing, implementation, automated administration, performance tuning, license management, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can help you to configure and debug firewall appliances and VPN connections so your users can securely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist you to set up a hybrid ecosystem that transparently combines on-premises datacenters with Azure-based services.

  • Progent can provide online or onsite access to a certified CCIE engineer to help you to plan, deploy, manage and repair converged communications environments built on Cisco Unified Communication technology in a local, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth backgrounds helping organizations of any size to create advanced collaboration ecosystems by delivering services such as Unified Communications Manager (Unified CM) and CallManager planning and deployment, Voice over IP and video phones setup, and wireless VoIP phone solutions. Progent can help you with Cisco's extensive library of UC applications like Cisco Jabber, WebEx, Unity Express, Unified Contact Center Express, and Unified Attendant Console.

  • Progent's most popular enterprise network support services include planning, piloting, deploying and troubleshooting IT environments based on Microsoft products by providing services including complicated Active Directory configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, SQL Server application development, and Oracle DBA consulting and application development. For application and infrastructure monitoring and management, Progent offers System Center 2016 planning and support, System Center 2016 Operations Manager (SCOM 2016) deployment, and Microsoft System Center 2016 Configuration Manager design and integration. For Windows 8.1 expertise, Windows 10 planning and migration consulting, and Exchange 2013 Server upgrades, Progent can assist with planning and also offers local support in deployment at branch offices in larger metropolitan areas across the U.S. Progent's large group of Cisco CCIE network consulting experts can help large organizations to resolve intractable connectivity issues affecting the reliability or performance of mixed-platform computer networks. Progent's CISA, CISSP, and CISM certified security engineers can provide an impartial and complete security evaluations to help enterprises meet regulatory security requirements.

  • Progent's Virtual Helpdesk services are a seamless expansion of your internal IT support staff. This can include high-end call center services such as a dedicated phone number with customer-specific greeting. Progent will also rout calls directly to staff technicians who are specially set up and trained to handle your account. Also, Progent's Helpdesk professionals can use trouble tickets with any customer trouble ticket system for smooth integration with your in-house technical services group. Advantages of Progent's Virtual Computer Support Help Desk services include high-end Microsoft and Cisco Helpdesk expertise the moment you call, seamless extension of your in-house support staff, comprehensive support for critical client problems, and per-minute billing.

  • The extensible design of Microsoft Dynamics GP makes it easier to craft custom Microsoft Dynamics GP/Great Plains extensions that provide all of the core elements of proven Dynamics GP/Great Plains components but also meet the individualized needs of your organization. With the help of to the Modifier with Microsoft VBasic for Applications, programmers can work with the most popular customization environment in the software industry to adapt Microsoft Dynamics GP information views, create business logic, and personalize reports. Progent's Office 365 consultants can help you to exploit Dynamics GP's integration with Microsoft's familiar Office and Office 365 applications. Progent's experience with Microsoft .NET support, SQL Server 2016 integration and SQL Server 2014 programming, and development experience with VBasic, Dexterity, Continuum and other developer systems make it possible to implement customized mission-critical applications and web eCommerce solutions that integrate tightly with MS Dynamics GP.

  • Progent's Microsoft System Center 2012 consultants have over a decade of background configuring, maintaining and fixing the key platforms that make up Microsoft System Center and can help you to design, install, maintain, and fix your System Center solution to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent also offers System Center 2016 migration planning and support to assist your organization to move to the latest version of Microsoft System Center from a previous release or from another datacenter management platform to provide the advantages of best-in-class deployment, automation, security and compliance, plus datacenter and critical application performance monitoring.

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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you are in need of technical help, information technology outsourcing, or high-level expertise from a Progent consultant, call 916-910-1200 or visit Contact Progent.

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