Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Progent's certified professionals knows how to deliver a wide selection of engineering and technical support help for information environments based on any combination of Microsoft, Cisco, Apple, and Linux/UNIX platforms. Network support services offered to small businesses in Citrus Heights by Progent's team of Microsoft and Cisco certified engineering professionals include:

  • Progent's specialists in Apple Mac OS X technology can support the creative aspect of Macintosh environments by providing consulting services and knowledge transfer in images, sound, and motion. Progent's experts can offer help in a range of Macintosh programs such as Photoshop, InDesign, Apple Logic, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also help you with discrete projects such as scanning or digitizing audio or video or setting up an audio post production lab.

  • Progent's iPhone and iPad integration consultants offer affordable online assistance to assist you to design, deploy, and troubleshoot any facet of your iOS and Windows integration efforts and is available for quick tasks to help you get past occasional technical roadblocks or long-term engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you create or maintain a highly available, secure and scalable infrastructure that is best suited to your mode of computing. Progent can also provide remote and on-premises training to help manage and use your iOS devices in a secure, team-oriented environment that optimizes the business value of your IT system.

  • Windows Server 2008 R2 is an important step forward in making IT networks more secure and available, easier to virtualize and manage, faster, and able to provide a better environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 engineers can help your company benefit fully from the improvements incorporated into Microsoft Windows Server 2008 R2 by providing consulting, technical support, training, staffing, monitoring, and security expertise. Progent can also help your company to plan and execute an efficient migration to Windows Server 2012 R2. If you are planning on building a hybrid network model that combines on-premises resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

  • Progent can deliver a wide array of affordable desktop support services to help your company to deploy, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows, Apple Mac OS X Lion or Snow Leopard, or various versions of Linux. Progent's desktop troubleshooting and consulting services include remote and on-premises help and vary from urgent help to comprehensive outsourcing of desktop management and technical support.

  • Progent's Azure cloud planning and integration consultants can assist you with every phase of Microsoft Azure integration such as needs definition, prerequisites evaluation, solution design, pre-production testing, implementation, automated administration, performance optimization, license controls, disaster recovery strategies, security planning, and compliance assessment. Progent can assist your IT staff to configure and debug firewall appliances and VPN connections so that your users can safely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to create a hybrid environment that seamlessly combines physical datacenters with Azure-based resources.

  • Progent can provide the support of Microsoft-certified SQL Server 2012 engineers as well as seasoned database application developers, database administrators, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and security consultants to assist you to maintain Microsoft SQL Server 2012 or carry out an efficient upgrade to Microsoft SQL Server 2016.

  • Progent's Virtual Helpdesk support services are an integrated expansion of your internal IT support organization. Virtual Help Desk can include advanced call center features such as a dedicated telephone number with customer-specific greeting. Progent can also rout calls automatically to staff technicians who are specifically set up and trained to handle your needs. In addition, Progent's Helpdesk professionals can use trouble tickets from any customer trouble ticket software for transparent integration with your internal technical services group. Benefits of Progent's Virtual Network Support Help Desk services include professional Microsoft and Cisco Help Desk expertise the moment you call, transparent extension of your internal resources, front-line help for critical client issues, and per-minute billing.

  • Progent's low-priced after-hours online technical support program offers companies 24x7 access to remote technical support from Progent's TRC. Support services offered outside standard business hours include resolving problems with Microsoft server products, Windows desktop support, assistance with Microsoft Office applications, network and system backup/restore, and fundamental routing and switching support for Cisco networking products.

  • Progent's eCommerce application software consultants can help your company to install an e-commerce environment that is secure, robust, and responsive. Progent can also show you how to create a web site that is tightly integrated with your sales and supply chain applications to reduce the expense and increase the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you create custom web software based on industry standard programming tools or customize popular software products so that they address your individual business needs. For data-driven web applications, Progent offers the expertise of Microsoft SQL Server developers, Oracle programmers and DBAs, MySQL consultants, and Microsoft Access application developers.

  • Progent's simple by-the-minute billing rates has complex contracts, retainers or hidden charges. Many other companies have minimum billable time or other extra charges that drive up service. For remote support from Progent during regular business hours, you pay only for the actual time spent resolving your issue. If it only requires ten minutes to solve your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when Progent's expert is actually onsite working on your problems. Just Progent's value priced by-the-minute rate. For emergency same-day onsite service calls, you might be charged for our expertís travel time, but not a higher emergency rate. Because Progent has a large pool of engineers located within the entire San Francisco Bay Area service territory, an available expert is usually close by to assist. Progent can in addition offer on-premises service to the majority of zip codes in the U.S. within one business day of receiving a support request.

  • Progent offers access to the affordable services of online Internet connectivity consultants to assist your company to assess or update your Internet services so your Internet access solution aligns with your business needs. Services available from Progent's engineers include assessment of your existing bandwidth use, vendor and plan comparison and selection, network provisioning, and managing a seamless move to a different ISP and/or service plan. Network provisioning can include enhancing current routers and deploying additional ones, implementing firewalls, and designing fault-tolerant BGP configurations.

  • Progent offers enterprise clients online or onsite NetApp SAN consulting support for NetApp's entire line of SAN storage products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN solutions supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN deployments efficiently following industry best practices.

  • Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams set up and fine tune numerous components of your Wi-Fi environment including APs, switches, wireless LAN controllers, and management tools. Progent's wireless IP phone configuration and troubleshooting experts can provide online and on-premises support to help your organization build and manage a Cisco wireless VoIP phone deployment by delivering integration services that can range from debugging the configuration of a wireless VoIP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you are in need of technical help, IT outsourcing, or advanced expertise from a Progent engineer, call 916-910-1200 or visit Contact Progent.

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