Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Progent's certified professionals can deliver a wide assortment of consulting and technical support assistance for computer environments powered by any mix of Windows, Cisco, Apple Mac OS X, and Linux/UNIX platforms. Support services offered to small and mid-size companies in Citrus Heights by Progent's team of Microsoft Gold engineering experts include:

  • Prosight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner and more secure AD implementation. Both versions also provide the long-term advantages of advanced remote network monitoring and management technology. These benefits can include simpler management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. For details about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

    Some of the typical online Cisco router support services available from Progent's certified Cisco experts include configuring domain name, DHCP, routing tables, T1, security logon banner and user accounts; setting up iBGP, aggregation, BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing tables, and BGP peering; installing current IOS image; configuring and testing failover; troubleshooting VPN issues; producing a network diagram and documenting router setup; plus policy and availability planning.

  • Progent's certified Windows 8.1 consultants can provide a range of consulting services to help organizations of all sizes to deploy, administer, and support networks that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's senior project management consultants can assist to design and configure test labs to assess Windows 8.1 and develop and manage Windows 8.1 deployment projects following industry best practices.

  • Progent provides live remote webinar training seminars. Virtual online classes provide a flexible and economical way for teaching your IT personnel to use a broad array of important applications such as Office and Office 365 Excel, MS Office Word, PowerPoint, MS Office Access, Microsoft Office Outlook, Office Publisher, Project, MS Office Visio, and Great Plains. Progent also offers individualized onsite education for customers in the San Francisco Bay Area and major cities throughout the United States.

  • Microsoft's successful Small Business Server (SBS) bundle has been discontinued but remains the heart of numerous small information systems. Progent's SBS consulting team can help you to maintain your current SBS environment or evaluate the potential advantages of transitioning from SBS 2011 or earlier to a hybrid onsite/cloud computing model by carrying out a Windows Server 2012 R2 Essentials upgrade. Regardless whether your servers and applications are hosted on an on premises datacenter, in the cloud, or across a hybrid mix of environments, Progent can provide full-service consulting, troubleshooting, and software design and programming services for Microsoft's core platforms including Windows Server, Exchange. SharePoint Server, and SQL Server.

  • Progent can provide the services of a temporary CIO who can help companies to take a high-level look at their IT environment to make sure their technology aligns with their primary objectives, carry out large-scale projects according to leading practices, negotiate vendor agreements, and deliver other consulting services that call for a combination of business savvy and technical skills. Progent's part-time Chief Information Officer service is ideal for companies who can't afford a permanent Chief Information Officer but who at times need the advice of a veteran senior technical executive.

  • Progentís BI reporting experts can provide remote and onsite consulting to assist you with any aspect of business intelligence reporting from debugging or enhancing applications to designing and implementing an advanced business intelligence solution. Progent's BI consultants can assist your company to maintain your existing reporting environment, help you to migrate reports and databases from a legacy reporting product to a current one, and provide custom online training tailored to your specific requirements. Progentís business reporting and analytics consultants offer experience in the leading business intelligence reporting and visualization platforms such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

  • Progent can provide the support of Microsoft-certified SQL Server 2012 engineers and experienced database application programmers, DBAs, project managers, Cisco-certified network architects, business continuity specialists, and certified data security professionals to help you to support Microsoft SQL Server 2012 or carry out a smooth upgrade to Microsoft SQL Server 2016.

    Progent's Microsoft System Center consulting experts have more than 15 years of experience configuring, supporting and troubleshooting the key components that make up Microsoft System Center and can help your organization to design, configure, manage, and repair your System Center 2012 R2 solution to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent also can provide System Center 2016 upgrade planning and support to assist you to transition to the latest edition of System Center from an older release or from a third-party datacenter management platform to deliver the benefits of best-in-class deployment, automation, security, plus datacenter and critical application performance monitoring.

    The new ASA 5500-X Family of firewalls with Firepower Services provide substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-qualified CCIE network consultants can assist you to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your organization to design, configure, optimize, administer and debug firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

    Progent's Technical Response Center (TRC) is dedicated to providing the highest level of online IT support offered anywhere for emergency and standard issues. For emergency issues that affect multiple workers, vital individuals, or a line-of-business program, the TRC will respond in less than an hour. For non-critical problems, the TRC will address your issue within two hours. Regardless of criticality, your ticket will be generated quickly and correctly, you will be sent a confirmation from the trouble ticket system, and the TRC will check with you on every corrected issue to make sure you are comfortable with the outcome and ready to close the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.

  • Progent's Virtual Help Desk services are a seamless expansion of your internal IT service staff. This can include advanced call center services such as a special telephone number with customer-specific greeting. Progent can also send calls directly to staff technicians who are specifically set up and trained to support your needs. Also, Progent's Helpdesk staff can manage trouble tickets with any customer trouble ticket software for smooth integration with your internal technical services group. Advantages of Progent's Virtual Computer Support Help Desk services include high-end Microsoft Help Desk Call Center expertise the moment you call, transparent expansion of your in-house support staff, comprehensive support for critical client problems, and per-minute billing.

  • Microsoft Windows Server 2008 R2 is a major step forward in making IT networks more protected and fault tolerant, simpler to virtualize and manage, faster, and able to provide an improved platform for web hosting and development. Progent's Microsoft-certified Windows 2008 consultants can assist your business get the most from the improvements built into Microsoft Windows Server 2008 R2 by delivering certified consulting, technical support, training, staffing, monitoring, and security engineering expertise. Progent can also help your company to prepare for and execute a smooth migration to Windows Server 2012 R2. If you are planning on creating a hybrid network model that combines on-premises resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, or Fair Oaks and you need technical assistance, IT outsourcing, or advanced services from a certified Progent engineer, call 916-910-1200 or visit Contact Progent.

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