Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's network consulting for small and mid-size businesses in the Concord area are focused on clients who require immediate and affordable assistance for network reliability, security, efficiency, manageability, or repair. This short selection of Progent's engineering support options and practice areas will provide a sense of how Progent can help you to enhance the competitive value of your computer network.



  • Cisco Unified Communications Manager (CUCM), previously named CallManager, operates as the core of Cisco's collaboration platform. Unified Communications Manager and Cisco Unified CM Express (CME) offer an advanced IP-PBX by integrating tightly with apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager consultants can help with any facet of CUCM support and debugging in areas that include integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange Server and Skype for Business.

  • Progent has in-depth experience providing Operations Manager consulting and utilizing this powerful system monitoring software. Progent can provide small organizations two economical outsourcing service options built on Microsoft System Center Operations Manager: Managed Server Monitoring Solution and Comprehensive Server Monitoring Plan. To download a single-page printable datasheet detailing Progent's two outsourcing packages for small businesses click: Server Monitoring Packages.

  • Progent's certified MS Exchange Server 2016 experts can assist you in any and all phases of your upgrade to Exchange 2016 including designing high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, lost Active Directory objects, cleanup of evaluation software configuration objects in on-line AD environment, and restoration of failed installations of Active Directory and AD-enabled applications. Progent is also proficient in working with advanced AD utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important areas including Active Directory naming conventions, hierarchical model, IT administration model, utilization and design of group policy objects, as well as security and auditing specifications. Progent can also anticipate the impacts of server and service implementations on capability and performance. Progent can assist businesses to plan and implement deployments of Active Directory Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

  • Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager (CUCM), is a unified voicemail platform that facilitates teamwork by providing a variety of alternatives for accessing calls and messages within an environment that is easy to implement and manage. Unity Connection allows you to read and manage your voice messages from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, IVR, and greeting services for small to medium businesses and enterprise satellite offices with as many as 500 workers. Progent's Cisco-certified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your voice messaging solution continues to deliver the highest possible competitive value.

  • Progent can provide companies with an IT management expert who can function as a temporary or part-time Chief Information Officer. This experienced technology executive can provide long-term direction to assist you to deploy sensible IT products to enhance business processes so they match better with your corporate goals. Your business can develop and implement a well conceived IT strategy without absorbing the expense of a full-time Chief Information Officer. Vital services Progent's part-time Chief Information Officer can perform include strategic planning, rationalizing technology budgets, creating and tracking models for Total Cost of Ownership, analyzing workflows, negotiating with vendors, defining security and compliance standards, business impact analysis, automating network management, patch control, IT asset documentation control, and business continuity preparedness.

  • Progent's Microsoft Project Server and Project Online consultants can provide in-depth expertise in implementing and using all versions of Microsoft Office Project and can deliver a wide range of cost-effective remote consulting services following industry best practices to help organizations of any size to receive all the advantages of this powerful project management solution. Support services available from Progent include solution planning, software configuration and upgrades, strategies for safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and specialized online training.

  • Progent's backup and restore consultants can provide help for a broad array of products and services that provide solutions for backing up Windows, Mac, and Linux servers and desktops plus notebooks and handhelds. Progent supports leading data protection platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis, MozyPro, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and FLARs. For large organizations, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as an affordable and fully managed solution for secure backup/disaster recovery.

  • For enterprise project management assistance, Progent offers access to senior information technology professionals with decades of background as IT project managers for program development, business systems deployment, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer advanced management expertise to assist enterprise clients to adhere to leading practices to ensure that major projects are completed on schedule and within budget.

  • Progent's Microsoft-certified Skype for Business consultants offer remote and onsite expertise for companies of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems like Cisco Video Interop Server. Progent's certified network security experts can help you to create and validate a security strategy for your Skype for Business solution that is compliant with government and industry standards.

  • Progent offers the expertise of certified SQL Server 2012 consultants and seasoned software developers, DBAs, project managers, network infrastructure architects, business continuity planning specialists, and certified data security consultants to assist you to support SQL Server 2012 or carry out an efficient migration to Microsoft SQL Server 2016.



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If your small business is in Contra Costa County and you are looking for computer support, IT outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 925-362-2400 or visit Contact Progent.
















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