Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's certified professionals can provide a wide array of consulting and support help for information environments powered by any mix of Windows, Cisco, Apple, and Linux platforms. Network support services offered to small organizations in Concord by Progent's team of Microsoft and Cisco certified consulting experts include:



  • If you want to redo your corporate web site, build internal sites for functions like as HR or worker orientation, create a compelling web presence for a new venture, or build enterprise-grade, data-driven e-commerce solutions, Progent can provide capable and experienced web development consultants. Web custom software development services offered by Progent's Applications Experts Group include web site software development, web project management, .ASP and Microsoft .NET programming, and graphics design and creation. Progent's certified SQL Server programmers, Oracle programmers and database administrators, MySQL database consultants, and Office Access consultants can assist your business to design, deploy, and support data-powered web sites. Progent's experts can also help you build and manage a secure, robust server and communications environment featuring wireless connectivity, to support your web platforms.

  • Progent provides a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's top corporations. Progent's ProSight suite of network management outsourcing services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, update management, automated backup/recovery, infrastructure monitoring and management, virtual machine hosting, and IT asset documentation management. To read Progent's white paper on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

  • Progent utilizes a group approach to computer network issue support. By harnessing years of experience from Progent's Microsoft and Cisco-certified experts, Progent can quickly and cost effectively solve even the most vexing network issues. Working with hundreds of clients and performing thousands of complex support and integration projects every year gives Progent an insight into which methods are the most successful and which methods should be avoided.

  • The cumulative service documentation created for your business by Progent help you avoid becoming overly reliant on an individual engineer. Progent's comprehensive reports of support services allows one Progent consultant to take up where another left off while minimizing time spent getting up to speed on your system environment. Thorough service reports also provide your in-house technical staff greater grasp of major technical issues involving your network and offer insight into how to prepare for and resolve problems in the future. In this way, Progent's service documentation are a key aspect of Progent's policy of knowledge transfer to customers. An additional advantage of Progent's service reporting system is that your business can more efficiently establish an in-house IT services group if and when it appears to be more cost effective to do so. Also, detailed service reporting enables your company to move to another IT services firm if you grow unhappy with Progent's value proposition.

  • Integration of Cisco's wireless IP phones usually demands that you configure and fine tune many components of your Wi-Fi environment such as wireless access points, routers and switches, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless IP phone configuration experts can provide online and on-premises support to help your organization build and maintain a Cisco wireless IP phone solution by providing integration services that range from troubleshooting the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.

  • Progent offers two low-cost service packages designed to allow small businesses to get an independent security assessment from a qualified security engineer. With Progent's External Network Security Inventory Scan, a security expert administers an extensive examination of your network from outside your firewall to uncover potential risks in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a system scan from a secure machine inside your firewall to uncover vulnerabilities to internal attacks. Both security inventory services are configured and run from a protected remote site.

  • Progent's Android phone and tablet integration consulting services have years of background delivering online and on-premises assistance for businesses of all sizes who need to integrate Android phones and tablets into their IT networks so that users can communicate and collaborate while on the go. Progent offers the breadth of know-how to solve technical problems that involve multiple vendors and that represent a combination of legacy and up-to-date technology. Progent provides cost-effective remote technical support to assist you with any stage of designing, configuring, managing and maintaining your BYOD solution. Progent can provide occasional technical support to help you to handle particularly stubborn technical problems, or Progent can provide comprehensive project management support to ensure that you complete strategic network initiatives on time and within budget. Progent can help with local, cloud-centric, or hybrid networks and can provide support for operating systems, applications, management tools and network infrastructure. Progent also offers customized group or individual classes to help you manage and use Android phones securely and productively.

  • Progent offers the expertise of Microsoft-certified SQL Server 2012 consultants as well as seasoned database application programmers, DBAs, project management experts, network infrastructure architects, business continuity specialists, and data security professionals to help your business to support SQL Server 2012 or execute a smooth migration to SQL Server 2016.

  • Progent's consultants for Apple technology can support the creative sides of Mac OS X systems by providing support services and education in graphics, audio, and video. Progent's consultants can provide help in a variety of Mac programs including Photoshop, Illustrator, QuarkXPress, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with discrete areas like digitizing audio or video or building a video post production facility.

  • ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn about Progent's complete ProSight family of value-priced network monitoring and management services for small and mid-size organizations

  • Progentís Wireless Site Survey makes it easy to design and implement a WiFi wireless network customized for your environment, offering your business a WLAN that has the coverage, speed, load-handling capability, Quality of Service, data protection, and roaming ability your business needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed onsite service. Progentís on-premises survey includes physical walkthroughs, spectrum and security assessment of your existing WLAN, evaluation of your site's floor plans, testing for RF interference, signal propagation modeling, identification of optimum placement for customer-requested Wi-Fi Access Points such as Aironet indoor and outdoor APs, Meraki cloud-managed APs and Apple AirPort products, and a comprehensive report defining a new wireless network.

  • Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is designed to offer a centralized solution for deploying and administering virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consultants can assist organizations of any size with all facets of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate efficiently from older versions of VMM, develop workflows for creating and installing VMs and hosts, design fault-tolerant scale-out clusters, connect your private cloud infrastructure with public cloud services, set up virtual switches, write and debug PowerShell scripts, and assist you to evaluate the potential business benefits of the latest technologies like Storage Spaces Direct and Shielded VMs. Progent's certified virtualization professionals can provide advanced Hyper-V consulting and VMware vSphere expertise.



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If your small business is in Contra Costa County and you require technical assistance, IT outsourcing, or top-level expertise from a Progent engineer, call 925-362-2400 or visit Contact Progent.
















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