Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's Network Consulting Services at a Glance
Our Information Technology Support services are geared towards small and midsize businesses who need rapid and economical solutions for system availability, security, performance, or maintenance. The following brief examples of consulting services and technical expertise will provide you with a sense of ways in which Progent can help enhance the competitive advantage of your information environment.

• Progent's CISSP certified security consulting include comprehensive security evaluation and auditing, disaster recovery, anti-virus protection and deletion, spam filtering, firewall technology, Internet provider relationships, data protection strategy definition, and building a foundation for secure commerce.
  
  
• By making sure that the essential equipment service contracts are in place and that your network has secure remote access, Progent's Information Technology outsourcing packages set the foundation for fast resolution of hardware problems plus fast and cost effective technical support thanks to remote server monitoring and problem resolution. Progent can reduce expenses by helping you develop rules-based scripts that allow MOM 2005 to perform complex corrective actions which would otherwise require the manual intervention of IT personnel. When you need troubleshooting expertise from Progent's expert certified IT professionals, you will receive priority attention.
  
  
• Progent's fault tolerance experts and Cisco CCIE-certified consulting experts can help you apply the latest connectivity technologies to implement cost-effective fault-tolerant Internet connections.
  
  
• Progent's group of computer network consulting experts can assist large organizations architect, deploy and support major rollouts of key Microsoft technology such as Windows Active Directory, Exchange Server 2003, SMS and SQL Server database environment. Progent has worked with some of the world's largest organizations to successfully integrate mission-critical IT technology based on Microsoft technology and can provide local consulting expertise for enterprises with branch offices in the San Francisco Bay Area
  
  
• Progent's easy hourly engagement model requires no complicated contracts, retainers or hidden fees. Many other support companies have minimum billable time or other extra fees that drive up support costs. For remote support, you only get billed for the actual time spent working on your issue. If it only requires ten minutes to solve your issue, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when our expert is actually onsite solving your problems. We only charge a reasonable $35 per visit onsite fee. No other travel fees or expenses. Just our value priced hourly rate. For emergency same-day on-site service calls, you may have to pay for our consultant's travel time, but never an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available engineer is usually close by to assist.
  
  
• Progent utilizes a team approach to network system problem solving, making it possible to solve even the most difficult technical problems that can crop up from time to time. By harnessing hundreds of man-years of experience from Progent's Microsoft and Cisco-certified staff members, Progent can quickly and efficiently solve even the most troublesome network problems. Working with hundreds of clients and completing thousands of complex implementation and integration tasks every year gives Progent insight on which approaches are successful and which don’t.
  
  
• Progent's popular enterprise consulting services include systems architecture definition, piloting, setting up and troubleshooting Microsoft-based technologies, including large Active Directory installations, Microsoft Exchange, SMS 2003 and SQL Server database system. Progent can also setup and support network and server management tools such as Microsoft Operations Manager. For upgrading to Microsoft Windows XP, Windows Server 2003, Exchange Server 2007, or Exchange Server, Progent can help with architecture and can also provide hands-on help in deployment at sites throughout Northern California. Progent can help businesses troubleshoot chronic IT problems affecting the reliability or performance of multi-vendor computer networks, and Progent has deep experience helping enterprises create a comprehensive security structure that includes the latest technologies from Microsoft and Cisco and is built using industry best practices. Progent can provide project management consultants for complex large-scale deployments, and especially for large infrastructure upgrades or migrations to or within the Microsoft family of network solutions.
  
  
• Progent's Apple certified consultants can help you install Entourage email and Microsoft Exchange Server so your Apple Mac users can collaborate with co-workers who run Microsoft Outlook. With Microsoft Entourage for Apple Mac, you can get and transmit email, search your Exchange global address list (GAL), import email addresses, sync up your calendar and invite co-workers to events with your Exchange account.
  
  
• Progent offers comprehensive Microsoft Business Solutions Microsoft Dynamics CRM application support and uses this powerful productivity application as a core line-of-business application. Microsoft CRM helps small business build successful client relationships by providing integrated Sales and Customer Service modules that enable team members to share vital customer data to help improve sales success and deliver consistent, on-the-ball customer service.
  
  
• The vast majority of organization interoffice communications networks feature virtually no recovery from failed lines. Progent offers interoffice communications expertise to help you architect and setup high-availability, redundant environments for multi-site connectivity.
  
  
• In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers enterprises expert help for solutions from other major Firewall and VPN vendors including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor.
  
  
• Progent has published a white paper that details the benefits a small office can derive from outsourced IT consulting and other IT services. The whitepaper gives specific examples of how California based organizations benefited from Progent's support services by enhancing the business value of their computer networks and saving money on IT consulting. To download a printable PDF version of this whitepaper and find out how IT outsourcing can save you money and accelerate productivity, click:
  Small Office Information Technology Outsourced Support Whitepaper (140 Kb PDF file).
  
  
  
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If your small business is in Contra Costa County and you are looking for computer support, information technology outsourcing, or advanced expertise from a certified Progent consultant:

Call 925-362-2400 or send email to information@progent.com