Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's experts can deliver a wide assortment of consulting and support help for computer environments based on any mix of Windows, Cisco, Apple Mac OS X, and Linux technologies. Network support services offered to small businesses in Concord by Progent's staff of seasoned consulting professionals include:



  • If your network incorporates Cisco routers, you could be running an old release of Cisco IOS, the network OS used in almost every Cisco router as well as the latest Cisco Catalyst switches. Cisco often provides updates to IOS to correct problems, plug security vulnerabilities, or improve functionality. However, updating IOS or other Cisco OS platforms can be a challenge, depending upon your Cisco appliance and your system infrastructure. As an example, there may be limited internal Flash storage that could cause a new OS release to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a broad array of support services related to updating Cisco IOS or any Cisco control software such as CatOS or CallManager. Progent can perform audits of your Cisco software, propose sensible upgrades, provision Cisco appliances, transfer images, activate and test your Cisco software, tune performance, resolve problems, and teach your IT managers how to utilize any significant new functions.

  • The open design of Microsoft Dynamics GP (formerly Great Plains) makes it possible to craft custom Microsoft Dynamics GP/Great Plains applications that provide all of the core functionality of popular Dynamics GP/Great Plains solutions but also meet the individualized needs of your organization. With access to the Modifier with Microsoft VBasic for Applications, programmers can work with the most widely used customization environment in the software industry to tailor Dynamics GP information views, add or modify business logic, customize forms and reports, or exploit connectivity with Office and Office 365 applications. Progent's expertise with Microsoft .NET technology, SQL Server 2016 integration and development and Microsoft SQL Server 2014 programming, and development background with VBasic, Visual Studio, XML and other developer tools make it possible to create customized mission-critical applications and web eCommerce solutions that integrate seamlessly with Great Plains.

  • In performing IT projects for enterprise clients, Progent uses a phased approach based on defined milestones in order to adhere to budget constraints, tight project schedules, and engineering goals while minimizing business disruption. Progent's methodology takes advantage of field proven industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, architecture steps, pilot evaluation, design adjustment based on pilot experience, and expert production roll-out. All phases are fully documented to provide a comprehensive record of technical services provided and to help in future system management.

  • Progent can provide convenient, quick, and economical access to Registered Cisco CCIE consultants. CCIEs are recognized network gurus who earn this prestigious certification only through intense testing by Cisco. CCIEs are able to handle the most complex issues surrounding network design, implementation, troubleshooting, and maintenance. Progentís CCIE consultants cooperate intimately with Cisco engineers in analyzing problems with Cisco's IOS software and devising fixes or obtaining software updates to correct problems. Progent offers quick contact with a CCIE by telephone so that you are able to get instant help for tough network troubles that are affecting business productivity but are beyond the scope of your usual network service resources.

  • The failover clustering feature set built into the latest releases of Microsoft Windows Server is radically redesigned to streamline the installation, setup, and maintenance of server clusters and to offer greater levels of network dependability, security, efficiency, and versatility. New or improved capabilities include automated cluster verification, revamped setup and deployment, improved cluster administration, redesigned cluster architecture for maximum availability, hardened protection and quorum models, minimization of failure points, greater disk and RAM capacity, enhancements for geographically dispersed clusters, and live migration capability for Windows Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can help you assess the advantages of Windows clustering, plan and execute an installation, train your network support personnel to administer your failover clusters, provide ongoing consulting and technical help services, and produce and test a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery experts can assist you you to create an affordable disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.

  • Progent's certified Windows 7 migration consultants can help your company to administer and troubleshoot Windows 7 devices. Progent's consultants can also help you to assess the likely business advantages of moving to Microsoft Windows 8.1 or Windows 10. If it fits your business strategy to migrate, Progent's Windows 8 upgrade consultants and Windows 10 integration consultants can assist you to design and carry out a non-disruptive migration to a current version of Windows.

  • In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers small businesses expert consulting for solutions from other major Firewall and VPN suppliers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can show you how to create a comprehensive security strategy and choose the right technologies from a variety of suppliers to support your security objectives while staying within your budget restraints.

  • Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight family of managed IT services for small businesses.

  • There are hundreds of enterprise-class Internet Data Centers in Northern California and larger cities across the United States, and Progent's colocation consulting team can improve your systemís fault tolerance and performance by helping you choose a colocation site that meets the particular requirements of your enterprise such as geographic proximity, size, communications, affordability, and extra additional features and services. Progentís data center IT services are intended for companies with equipment located at collocation hosting sites and in need of timely in-person assistance at the colo site plus online support from Microsoft and Cisco certified experts. Progent offers a selection of colo center consulting services including system topology evaluation, Windows and Linux server installation and support, troubleshooting for server and communications networking, design and installation of zero-downtime systems, defining and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage cluster configurations.

  • Progent can provide the services of a certified video conferencing consultant with expertise deploying products from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, install, upgrade, or troubleshoot a telepresence environment that protects your investment and optimizes the business value of your IT system. Progent also offers the services of network infrastructure engineers who can help companies of all sizes to build and maintain a communications network that delivers the performance, reliability, protection, and scalability required to accommodate your video conferencing/telepresence environment.

    Progent's certified Office and Office 365 consultants can help companies to incorporate Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless solution that offers quick return on investment and enables improved business outcomes. Progent can assist your company to integrate Microsoft Office or Office 365 apps with one another and with other key Microsoft platforms such as SharePoint, Exchange Server and SQL Server. Progent can also assist you to resolve compatibility issues with various releases of Office and offers live online Office and Office 365 training to individuals and teams.

  • Stealth penetration testing is an important part of any comprehensive IT system security strategy. Progentís security professionals can perform extensive stealth penetration security tests without the awareness of your company's in-house network support staff. Unannounced penetration testing shows whether current security defense tools such as intrusion detection alerts and event log analysis are properly configured and consistently monitored.



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If your small business is in Contra Costa County and you need computer support, information technology outsourcing, or advanced expertise from a Progent engineer, call 925-362-2400 or visit Contact Progent.
















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