Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's experts can deliver a wide range of consulting and technical support assistance for IT systems powered by any mix of Microsoft, Cisco, Apple Mac, and Linux/UNIX platforms. Support services offered to small and mid-size organizations in the Concord neighborhood by Progent's staff of Microsoft technical professionals include:



  • System Center 2016 Data Protection Manager offers small to medium-size businesses near-continuous backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware protection for critical platforms like Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux virtual machines, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can help you to design, implement, manage, and repair an enterprise-wide backup/restore solution powered by SCDPM 2016. Progent can help you to migrate from a previous release of DPM or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver as-needed guidance to resolve challenging issues or deliver end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and within your budget.

  • Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager (CUCM), is a unified voicemail solution that facilitates teamwork by providing a variety of alternatives for accessing calls and messages within a framework that is simple to deploy and administer. Cisco Unity Connection allows you to read and manage voicemail messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response, and automated-attendant functions for small to mid-size businesses and enterprise satellite locations with up to 500 voice mailboxes. Progent's Cisco-qualified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your CUE deployment continues to deliver maximum competitive value.

  • ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Microsoft allows you to create transparent hybrid networks that combine Office 365 and local Exchange deployments. This allows you to have certain mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can assist you with any facet of planning, implementing and troubleshooting your hybrid Exchange network. Progent's Exchange specialists can provide as-needed expertise to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on schedule and on budget. For details about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

  • Progent has been providing SharePoint support since the initial SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of IT know-how to help organizations of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; decide if an on-premises, online or hybrid deployment is most sensible for your company; and select the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management outsourcing or can assist in specific tasks associated with your SharePoint 2013 migration.

  • In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers small businesses expert help for solutions from other major Firewall vendors including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can help you design a detailed security plan and select the right technologies from a variety of suppliers to support your security objectives while staying within your budget limits.

  • The failover server cluster feature set built into the most recent versions of Microsoft Windows Server has been dramatically re-engineered to simplify the installation, setup, and management of server clusters and to offer improved levels of network availability, protection, performance, and flexibility. New or enhanced features include cluster verification, easier setup and installation, unified cluster management, redesigned cluster architecture for increased uptime, hardened protection and quorum structure, elimination of failure points, greater disk and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Windows Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can assist you assess the business benefits of failover clusters, design and implement an installation, train your IT personnel to manage your failover clusters, provide ongoing consulting and technical help services, and create and test a business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure cloud.

  • Progent can provide your small business affordable online access to MS Exchange Server 2016 migration consulting services, certified Exchange Server 2013 consulting experts, Exchange 2010 experts and Microsoft Exchange 2007 consultants to architect a dependable email system that includes protected email connectivity throughout your organization. For road warriors with portable computing devices, Progent offers Apple iOS and Android tablet and smart phone integration services and Blackberry administration consulting.

  • Progent's Microsoft Project experts can provide comprehensive online and on-premises support services for Project Server and Project Online as well as for Microsoft platforms that work closely with Project and Project Online. Consulting support services provided by Progent include Microsoft Project Server integration, SharePoint 2013 migration consulting and application development, SharePoint Server 2010 design and configuration, SQL Server 2016 migration, SQL Server 2014 migration, SQL Server 2012 support, MS Exchange 2016 Server migration, Exchange 2013 configuration, Exchange Server 2010 management, Excel and Office 365 Excel application support, plus PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE consultants to assist your company to enhance your infrastructure to accommodate local, branch office, home-based, and mobile users so that they can use Microsoft Project Server to collaborate securely and efficiently. Progent's certified security experts can help your IT team to adopt and enforce security workflows that protect sensitive business data without disrupting the efficient exchange of authorized information.

  • Progent provides live online training for an array of client applications. Progent's Webinar training covers areas that include Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA development, PowerPoint co-editing, Office Outlook calendar sharing, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 configuration. Online learning offers the benefits of conventional in-person seminars, including instant interaction between students and trainers, but avoids the expenses of transportation and the challenge of attempting to accommodate the availability of teachers and trainees.



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If your small business is in Contra Costa County and you are looking for computer assistance, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.
















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