Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's network consulting for small and mid-size organizations in the Concord vicinity are focused on customers who require immediate and economical assistance with network reliability, protection, productivity, manageability, or repair. This brief selection of Progent's consulting support options and networking expertise should provide an idea of how Progent can help you to enhance the competitive value of your computer network.

    Progent's Microsoft Access consultants offer economical online consulting services for all editions of Microsoft Access including Access desktop and Access Web App and can provide advanced help for application development, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored webinar training for Access application development and database administration.

  • ISA Server 2006 and the newer Microsoft Forefront TMG are software platforms that contain an application-aware firewall that can defend systems from outside and internal threats. Both of these products provide in-depth inspection of network protocols to detect threats that can elude early-generation firewalls. Microsoft ISA Server 2006 was replaced by Microsoft Forefront TMG, which is built on ISA Server's architecture while providing a number of improved features. Forefront TMG 2010 has been retired by Microsoft, and the security features offered by the product are now usually taken over by dedicated physical devices from vendors such as Cisco, Check Point, SonicWALL and WatchGuard. (See Cisco ASA Firewall with Firepower Services integration and support.) Progent provides advanced Forefront Threat Management Gateway support and ISA Server 2006 consulting services to help you maintain and troubleshoot your legacy firewalls, and Progent can help your organization to upgrade efficiently to a more current firewall solution by providing system design, configuration, tuning, training and troubleshooting.

  • System Center 2016 Operations Manager is designed to ensure top performance and maximum uptime for critical workloads by providing centralized, cross-platform monitoring of physical and virtual resources deployed across on-premises systems and private and public clouds. Progent's SCOM consulting team can provide world-class online and onsite support to assist organizations of any size to design, implement, tune, update and troubleshoot Operations Manager 2016 solutions. Progent's SCOM 2016 consulting experts can help your company to migrate to Operations Manager 2016 from older versions or from other monitoring products, or combine a variety of monitoring systems into a unified infrastructure management solution. Progent can also show you how to expand your Operations Manager 2016 environment to include resources based in public clouds by providing Microsoft Azure integration consulting and Amazon AWS hybrid cloud expertise.

  • Progent's Skype for Business integrators offer remote and on-premises expertise for companies of any size to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to plan a local, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office; configure HA mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security experts can help you to create and verify a security strategy for your Skype for Business deployment that is compliant with regulatory standards.

  • Progent can provide System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize and simplify the management of your PCs and Cloud-connected tablets and smartphones. Progent can help you to upgrade smoothly to Configuration Manager 2016 from an older change management platform or help you to modify your current SCCM 2016 environment to support your changing business needs.

  • Based in San Jose in California's Silicon Valley, Progent provides Microsoft technology consulting supportonsite support, computer network outsourcing and IT consulting services to small businesses in California and in larger cities throughout the U.S. Progent's engineers can also provide advanced online network consulting services, server monitoring, and emergency troubleshooting in order to lower expenses and reduce downtime for businesses anywhere in the U.S..

    Progent's Cisco-certified Wi-Fi experts can assist your business to upgrade to Aironet access points and Cisco Wi-Fi controllers that comply with the 802.11ac Wi-Fi standard, making it possible to get three times the speed for your wireless network while expanding the coverage.

  • Cisco Unified Communications Manager (Unified CM), formerly named CallManager, acts as the core of Cisco's collaboration platform. CUCM and Cisco Unified CM Express (CME) provide a borderless IP-PBX by integrating with unified messaging apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified CM setup and troubleshooting in areas that include integrating VoIP phones and desktop video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, creating Cisco UCS server failover systems for high availability, and integration with Exchange and Skype for Business.

  • The Helpdesk support delivery model adopted by Progent offers small and midsize businesses a dependable option to replace reliance on independent service individuals by offering in-depth expertise shared by all engineering teams, optional 24x7 availability of emergency help, escalation capability to world-class experts for solving the most difficult problems, support consistency and reliability, quick follow-up enforced by veteran support managers, a selection of convenient techniques for initiating support tasks, plus a high level of progress transparency made possible by trouble ticket tracking and accessible through a web-based portal.

  • Progent offers a broad array of affordable desktop consulting and support services to help you company to deploy, configure, troubleshoot, and manage workstations and laptops based on Windows, Mac OS X Lion, or popular versions of Linux. Progent's desktop support and management services feature online and on-premises support and range from urgent help to comprehensive outsourcing of desktop management and support.

  • For advanced project management assistance, Progent offers access to veteran information technology professionals with decades of background as IT project managers for application development, business systems deployment, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level project managers offer advanced management expertise to help enterprise clients to follow best practices to make sure development or deployment projects are completed on schedule and on budget.

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If your small business is in Contra Costa County and you require technical support, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 925-362-2400 or visit Contact Progent.

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