Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's information technology consulting services for small organizations in the city of Concord are focused on clients who require quick and affordable help with network stability, protection, efficiency, administration, or repair. The following short list of Progent's engineering support services and technical experience should give you a sense of the ways Progent can assist your company to increase the competitive value of your computer system.



  • Progent can help you utilize Microsoft Windows Services for UNIX or Subsystem for UNIX-based Applications (SUA) to achieve co-existence between Windows and Linux/UNIX networks. SFU provides interoperability between Windows Server and various versions of UNIX/Linux including Solaris 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows folders over NFS and integrated authentication in Windows Server 2003 AD environments. SFU's Interix subsystem includes a complete set of UNIX/Linux utilities and shells, support for a single rooted file system, and a software development toolkit for porting applications.

    Progent's Microsoft Office and Office 365 consultants can assist companies to integrate Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a cohesive productivity solution that offers fast return on investment and enables improved business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 applications with each other and with additional key Microsoft technologies including SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent can also help you to resolve compatibility issues between different versions of Microsoft Office and can provide customized online Microsoft Office and Office 365 training to individual users and teams.

    Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level platform that enables small organizations to transition from the older stand-alone on-premises datacenter to the new hybrid computing model that combines local and cloud-hosted resources. Progent's Microsoft-certified Windows Server Essentials consultants offer budget-friendly remote consulting and technical support for Windows Server Essentials. Progent can assist you to assess the possible productivity and cost advantages of moving to Essentials and implementing a hybrid on-premises/cloud-based design for your computing environment. Progent offers full-service project management so you can plan and execute an efficient move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent also offers as-needed consulting, troubleshooting, and customized training. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure planning and integration support.)

    Progent's Technical Response Center is committed to delivering the highest level of remote network support services possible for both emergency and standard issues. For urgent problems that affect many workers, key individuals, or a mission-critical program, the TRC will engage in less than an hour. For standard issues, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be generated promptly and correctly, you will receive an acknowledgement from the trouble ticket system, and the TRC will contact you on each corrected issue to make sure you are satisfied with the results and willing to close out the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.

  • ZENO is Progentís monitoring and reporting subscription service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of all vital IP-based assets that constitute your network environment. When ZENO uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impair or take down network.

  • The vast majority of organization interoffice communications networks feature no redundancy to handle Internet line outages. Progentís inter-office communications professionals can help small companies achieve fault tolerant Interoffice connectivity through redundant networks with transparent failover. Progentís Cisco-certified CCIE engineers can plan and implement ultra-reliable Inter-office networks supported by non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offer affordable non-stop interoffice networking.

  • Microsoft's desktop virtualization technologies reduce the work required for IT administrators to deploy applications so that they are standardized throughout a corporate workforce, offer the power to manage rights to business information, and enable quick deployment of additional or updated workstations. With Microsoft Windows Server 2008 R2, the Terminal Services tool has been revamped and renamed Remote Desktop Services or RDS. Microsoft's new VDI infrastructure that powers Remote Desktop Services simplifies client connectivity, enhances responsiveness, strengthens security, unifies management, and provides a nearly transparent user experience. Progent's Windows Server 2008 R2 engineers can help your company to evaluate the business benefits of Microsoft's desktop virtualization solutions, set up pilot and production deployments, improve your network architecture to accommodate virtualized desktops effectively, assess and remediate security problems, and train your network managers to utilize industry best practices to achieve maximum payback from client virtualization.

  • Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, operates as the center of Cisco's collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express provide a borderless IP-PBX solution by integrating with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM experts can help with any aspect of CUCM support and troubleshooting in areas that include integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering systems for survivability, and integration with Exchange Server.

  • Microsoft Windows Server 2008 R2 is a major advance in making information systems more protected and fault tolerant, easier to virtualize and manage, higher performing, and able to offer a better environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 support experts can help your business get the most from the enhancements incorporated into Windows Server 2008 R2 by providing certified consulting, troubleshooting, training, temporary staffing, network monitoring, and security expertise. Progent can also assist your company to prepare for and execute a smooth upgrade to Microsoft Windows Server 2012 R2. If you are considering creating a hybrid architecture that combines local systems with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.



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If your small business is in Contra Costa County and you are in need of computer assistance, IT outsourcing, or high-level expertise from a certified Progent professional, call 925-362-2400 or visit Contact Progent.
















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