Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's information technology consulting for small and mid-size businesses in the city of Concord are concentrated on customers who need quick and affordable help with system reliability, protection, efficiency, manageability, or repair. The following short selection of Progent's engineering services and technical experience should provide a sense of the ways Progent can assist you to increase the competitive value of your information system.

  • Successful integration of Cisco's wireless VoIP phones typically demands that you configure and optimize numerous key pieces of your wireless environment such as APs, routers and switches, wireless LAN controllers, and management tools. Progent's wireless VoIP phone configuration and troubleshooting consultants offer online and on-premises support to help you build and manage a Cisco wireless IP phone solution by providing services that range from troubleshooting the set up of an IP phone or AP to offering project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

  • Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises installations of Exchange. This permits you to have certain mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consultants can help your organization with any facet of designing, integrating and troubleshooting your hybrid Office 365 solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical problems and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on schedule and within budget. For details about Progent's online consulting support for hybrid Office 365 and on-premises Exchange environments, visit Office 365 integration solutions with on-premises Exchange.

  • In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for products from other major Firewall and VPN suppliers including Check Point Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec. Progent can show you how to create a detailed security strategy and choose the right products from multiple suppliers to support your security goals while staying within your budget restraints.

  • Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento can be used for testing mission-critical applications, creating efficient migration procedures, evaluating and tuning performance, designing or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for the latest products and technologies. For Progent clients without sufficient internal resources to assemble proper pilot environments, the lab reduces capital outlay and technical risk and helps keep critical network initiatives on schedule.

  • Progent's Virtual Call Center services are an integrated extension of your in-house IT service organization. This can include high-end call center features such as a special telephone number with customer-specific greeting. Progent can also send calls directly to staff technicians who are specially provisioned and trained to support your account. In addition, Progent's Help Desk Call Center professionals can manage trouble tickets from any client trouble ticket software for seamless integration with your in-house network services organization. Benefits of Progent's Virtual Network Support Help Desk Call Center services include professional Microsoft Help Desk expertise the minute you call, seamless expansion of your in-house resources, comprehensive help for urgent client issues, and per-minute billing.

  • Load balancing of multiple servers increases performance and provides fault tolerance by working around failed servers in a load-balanced farm. Progent's load balancing engineering services cover a wide array of high-availability load balancing technologies such as system load balancing, load balanced applications, network backbone routing, and content dispatching technology such as Cisco Content Engine. Non-stop load balancing vendors for which Progent can provide consulting services include Microsoft Windows 2008 Server R2 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.

  • Progent's SQL Server developers can help your organization to build and support applications based on the SQL Server RDBMS. Progent adheres to leading practices to build scalable, easy-to-manage SQL Server database applications and knows how to work with a customer's management to complete projects in a cost effective and cost-effective way. Progent for can help you to create SQL Server applications by providing a wide range of professional support services such as requirements analysis, data tier architecture, ETL development, T-SQL coding, software configuration, storage management, performance and I/O configuration tuning, backup and restoration strategies, clustering and virtualization, consolidation of stored procedures, replication solutions, security, and disaster recovery/business continuity planning.

  • Progent's Microsoft Project Server and Project Online experts can provide in-depth support in implementing and operating all versions of Microsoft Project and can provide a wide range of affordable remote consulting services following industry leading practices to assist businesses of all sizes to receive all the advantages of this leading project management solution. Support services offered by Progent include system design, installation and migration, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized webinar training classes.

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If your small business is in Contra Costa County and you need technical support, IT outsourcing, or top-level expertise from a certified Progent professional, call 925-362-2400 or visit Contact Progent.

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