Onsite Service Available in Yolo County, Davis, Woodland

Progent's Computer Support Offerings in a Nutshell
Progent's Computer Support expertise is focused towards small businesses who require fast and affordable assistance for system reliability, protection, efficiency, or maintenance. This abbreviated list of consulting services and technical expertise will give you an idea of areas where we can help you enhance the business value of your information system.

• Progent provide support for Manufacturing Resource Planning solutions through application experts who can support Microsoft Business Solutions, software from other suppliers, and legacy applications that provide accounting, ERP, Manufacturing Resource Planning, project accounting, supply chain management, plus management systems for human resources, sales and marketing, retail environments, and distribution.
  
  
• Progent's knowledge transfer consulting include one-on-one education customized for individuals who want to expand their skills of mainstream office productivity applications and network equipment. Find out more about Progent's Microsoft Word training and consulting, Excel training, Microsoft Project training and consulting, and Mac education. Progent also provides detailed documentation for all delivered services. These service reports provide your internal information technology staff with a concise and useful history of important technical issues involving your system and can provide insight into how to anticipate and fix issues in the future.
  
  
• Progent's 24x7 System Monitoring Services include Proactive, automated network monitoring, Timely, expert resolution to problems, affordable support escalation when needed, Remote network support services to cut costs and solve issues fast, Help Desk Call Center for expert telephone support, and budget priced IT support outsourcing packages for organizations.
  
  
• If you are creating UNIX or Linux software on a network that includes Microsoft-based servers, workstations and applications, Progent offers IT outsourcing and support consulting that keep your network fully operational while reliving you to focus on your best area of high-value expertise. By using advanced server monitoring and providing remote and on-site help as needed, Progent provides Linux developer support that offers a cost effective way to manage an IT network that features high availability, tight security and ideal performance.
  
  
• For mixed-platform environments that feature Linux/UNIX and Microsoft Windows servers and workstations, Progent's Linux/UNIX-Microsoft integration, support and troubleshooting services include network infrastructure configuration and support, support for Windows Services for UNIX, remote computer network monitoring and administration, remote technical support and troubleshooting, on-site technical support throughout the San Francisco Bay Area, and Helpdesk support.
  
  
• Progent offers in-depth Microsoft Business Solutions Microsoft Dynamics CRM support and uses this powerful productivity application as a core line-of-business application. Dynamics CRM helps companies build successful customer relationships by providing tightly integrated Sales and Customer Service modules that enable employees to share vital customer data to help improve sales success and deliver consistent, responsive customer service.
  
  
• Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to achieve co-existence between Windows and Linux networks. SFU provides interoperability between Microsoft Windows Server and various versions of UNIX including Solaris 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows server folders via NFS and improved authentication in Windows Server 2003 AD environments. SFU's Interix subsystem includes a large set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for porting applications.
  
  
• Mac experts can support the creative aspects of the Apple Macintosh environments by offering support services and education in graphics, audio, and video. Progent's experts can provide expertise in a variety of Apple Macintosh utilities including Photoshop, Illustrator, QuarkXPress, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or setting up an video post production facility.
  
  
• Progent's expert certified consultants offer customized knowledge transfer on complex, mission-critical technologies or applications for which your organization requires the need for in-house expertise. Progent's knowledge transfer consulting to your internal IT staff makes sound business sense in areas such as Microsoft Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco network infrastructure and VoIP technology.
  
  
• If you are a UNIX or Linux software developer, Progent can help you consolidate servers and improve return on your investment in redundant hardware by setting up a virtual infrastructure with products such as VMware. A virtual infrastructure allows Linux application developers working in a predominantly Microsoft-based environment to consolidate costly computing resources by partitioning servers into secure, isolated sections that are easy to manage and can inexpensively and safely support an assortment of development operating systems including UNIX. Progent's computer network consultants can assist you designing solid physical and virtual network infrastructures that are perfect for developing and validating new applications.
  
  
• Progent's simple engagement model requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra fees that drive up support costs. For remote support, you only get charged for the actual time spent working on your problem. If it only requires ten minutes to resolve your issue, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when our team member is actually onsite solving your problems. We only charge a reasonable $35 per visit onsite charge. No other travel fees or expenses. Just our value priced hourly rate. For urgent same-day on-site service calls, you may have to pay for our engineer’s travel time, but never an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire Northern California service territory, an available engineer is usually close by to help.
  
  
• Progent's founder and chief technologist, Les Kent, was the creator for a Windows network application that received the honor of Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year high-tech industry veteran, has been responsible for the creation and deployment of hundreds of state-of-the-art small business solutions using Microsoft and Cisco technologies.
  
  
• If you are developing UNIX or Linux software on a network that includes Windows-based servers, workstations and applications, Progent offers Network outsourcing and support services that keep your network fully operational while freeing you to focus on your area of highest value. By using automated network monitoring and providing remote and onsite support as needed, Progent offers Linux/UNIX software developers an affordable way to maintain an IT system that features redundancy, security and high performance.
  
  
  
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If your small business is Yolo County and you need computer assistance, information technology outsourcing, or advanced services from a certified Progent engineer:

Call 530-298-5252 or send email to information@progent.com