Onsite Service Available in Fremont, Newark, Milpitas

Progent's certified professionals can provide a wide selection of engineering and support help for information networks powered by any combination of Microsoft, Cisco, Apple, or Linux/UNIX platforms. Support services available to small organizations in the city of Fremont by Progent's team of Microsoft Gold engineering professionals include:



  • Progent's Virtual Call Center services are a seamless extension of your internal IT support organization. Virtual Help Desk can include advanced call center services such as a dedicated phone number with customer-specific greeting. Progent will also send calls directly to staff technicians who are specifically provisioned and trained to support your account. In addition, Progent's Help Desk Call Center staff can manage trouble tickets with any customer trouble ticket system for transparent integration with your internal support services group. Benefits of Progent's Virtual Network Support Helpdesk services include high-end Microsoft and Cisco Help Desk Call Center expertise the moment you call, transparent expansion of your internal support staff, front-line support for urgent client issues, and by-the-minute billing.

  • The vast majority of organization multi-office communications infrastructures feature no fault tolerance to handle Internet line failures. Progentís interoffice connectivity consultants can help small companies create zero-downtime Interoffice connectivity by means of fully redundant networks featuring automatic failover. Progentís Cisco-certified CCIE engineers can design and implement fault tolerant Inter-office connections supported by zero-downtime EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over can provide economical non-stop interoffice networking.

  • Progent can provide the services of a part-time Chief Information Officer who can assist organizations to take a strategic view of their information network to ensure their technology matches their primary objectives, execute major initiatives according to leading practices, negotiate vendor contracts, and provide additional services that require a combination of business savvy and computer expertise. Progent's part-time Chief Information Officer service is ideal for organizations who lack the budget for a permanent CIO but who at times can benefit from the knowledge of a veteran high-level technical officer.

    Progent's certified Office and Office 365 consultants can assist businesses of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps including Excel, Word, PowerPoint, Outlook, Access, Project and Publisher into a cohesive productivity solution that provides quick return on investment and promotes improved business results. Progent can assist your company to integrate Microsoft Office or Office 365 apps with one another and with additional core Microsoft platforms including SharePoint, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you to fix compatibility issues with different versions of Microsoft Office and offers live online Microsoft Office and Office 365 instruction to individual users or groups.

  • Based in San Jose in California's Silicon Valley, Progent offers Microsoft technology support serviceson-site help, business network outsourcing and network consulting services to companies in California and in larger cities throughout the United States. Progent's engineers can also deliver high-level remote network consulting services, network monitoring, and emergency technical support in order to cut expenses and minimize downtime for companies anywhere in the U.S..

  • System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and dependable availability for key workloads by providing unified, cross-platform monitoring of IT infrastructure installed across on-premises systems and cloud environments. Progent's consulting team offers world-class remote and onsite support to assist organizations of all sizes to plan, integrate, optimize, enhance and troubleshoot SCOM 2016 solutions. Progent's SCOM 2016 consulting experts can help your company to migrate to Operations Manager 2016 from older versions of Operations Manager or from different monitoring products, or integrate a variety of monitoring tools into a cohesive infrastructure management solution. Progent can also help you expand your Operations Manager 2016 environment to include infrastructure based in public clouds by providing Microsoft Azure integration and Amazon AWS hybrid cloud solutions.

  • Progent's Microsoft Gold-certified consultants offers remote or onsite support to help companies of all sizes to design, deploy, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager consultants can assist you to upgrade from older releases of Data Protection Manager or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid datacenters. Progent can provide occasional help for resolving particularly challenging issues, or full project management services. Also, Progent's Data Protection Manager 2016 migration consultants can assist you to design and implement a smooth upgrade from DPM 2012 to SCDPM 2016 so you can benefit from close integration with Microsoft Windows 2016.

  • Progent can help you utilize Microsoft Windows Services for UNIX or Subsystem for UNIX-based Applications (SUA) to achieve co-existence between Windows and Linux networks. SFU offers interoperability between Windows Server 2003 and various versions of UNIX/Linux including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows folders via NFS and integrated authentication in native Windows Server AD environments. SFU's Interix subsystem includes a full set of UNIX utilities and shells, support for a single rooted file system, and an application development kit for porting applications.

  • Cisco Unity Connection, a seamless expansion of Unified Communications Manager (CUCM), is a converged voicemail system that accelerates collaboration by offering flexible set of options for retrieving calls and messages within a framework that is easy to implement and maintain. Cisco Unity Connection lets you access and manage voicemail messages from your email inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), available in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and corporate satellite offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and technical support services to make sure your CUE solution gives you maximum business value.

  • Progent offers the support of an accredited video conferencing and telepresence engineer with an extensive background deploying technology from the leading telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can assist your company to design, configure, upgrade, or troubleshoot a telepresence solution that protects your investment and optimizes the strategic value of your IT network. Progent also offers the services of network infrastructure consultants who can help companies of all sizes to build and troubleshoot a communications network that provides the performance, dependability, security, and scalability you need to support your video conferencing/telepresence environment.

    Progent has been providing SharePoint support since the first product was released more than a decade ago, and Progent has the scope of technical know-how to assist businesses of all sizes to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft Gold-certified consultants can help you to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide if an in-house, Cloud-based or hybrid configuration is best suited for your company; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can help in specific tasks related to your SharePoint 2013 migration.



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If your small business is in Fremont or anywhere in the Silicon Valley area and you require computer help, IT outsourcing, or advanced services from a Progent professional, call 510-933-0400 or visit Contact Progent.
















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