Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's experts can deliver a broad array of engineering and support help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, and Linux technologies. Network support services available to small businesses in Hayward by Progent's team of Microsoft consulting experts include:



  • Progent's Juniper-certified network engineers can assist your company to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your network infrastructure, and migrate smoothly from outdated products to current versions. Progent's Junos OS engineers offer support for Juniper's flagship network control software to enable you to streamline the management and improve the security of your Juniper VPN devices and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platformS and can assist organizations manage networks that incorporate a mix of Juniper's software platforms.

  • Progent's Cisco-certified VoIP experts can provide Cisco UC540 consulting support to assist you to maintain your legacy UC500 VoIP gateway or plan and implement a smooth upgrade to a current VoIP system.

  • Progent offers access to the cost-effective support of remote Internet connectivity consultants to help your organization to evaluate or enhance your Internet services so your Internet connectivity solution matches your business needs. Services available from Progent include assessment of your current bandwidth utilization, vendor and plan analysis and ordering, network provisioning, and overseeing a seamless move to a new carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.

  • Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that promotes productive collaboration by offering flexible set of alternatives for accessing calls and messages within a framework that is simple to deploy and manage. Unity Connection allows you to access and manage voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, offers cost-effective voicemail, integrated messaging, IVR, and greeting functions for small to medium businesses and enterprise satellite offices with as many as 500 users. Progent's Cisco-certified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) integration and technical support services to make sure your CUE deployment continues to deliver the highest possible competitive advantage.

  • Progent's Virtual Help Desk Call Center services are a seamless extension of your in-house IT support staff. Virtual Help Desk can include advanced call center features such as a special phone number with custom greeting. Progent can also rout calls directly to staff members who are specifically provisioned and trained to support your account. Also, Progent's Helpdesk staff can use trouble tickets with any customer trouble ticket system for transparent integration with your in-house network services organization. Benefits of Progent's Virtual Network Support Helpdesk services include professional Microsoft and Cisco Helpdesk expertise the moment you call, transparent expansion of your in-house resources, front-line help for critical client issues, and per-minute billing.

  • The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento, California can be used for piloting mission-critical applications, creating efficient migration methodologies, assessing and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility issues, and establishing training systems for the latest products and technologies. For Progent clients who lack adequate internal resources to configure proper pilot environments, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep vital IT initiatives on schedule.

  • Progent's Cisco-certified SIP infrastructure consultants and CUBE integration experts can assist you to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-connected SIP trunks. Progent can provide cost-effective remote or on-premises expertise to help you to move efficiently to a productive unified communications network that offers fast return on investment. Progent's certified Microsoft unified communications consultants can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business and Lync Server for access to a SIP PSTN trunk.

  • Progentís BI reporting experts can provide online and onsite consulting to assist your organization with any phase of BI reporting ranging from troubleshooting or enhancing applications to designing and implementing a comprehensive business intelligence environment. Progent's BI consultants can help your company to support your existing reporting system, assist you to upgrade databases and applications from a discontinued reporting product to a modern one, and provide custom remote training tailored to your individual requirements. Progentís business reporting and analytics professionals can provide experience in the leading business analytics reporting tools such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Designer.

  • Progent's Cisco CCIE-certified network technology consultants offer expert online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that run the gamut from small businesses and campus LANs to giant data centers and public clouds. Progent can show you how to implement Cisco's continually evolving switching technology to realize the speed, scale, availability, virtualization, security and ease of management needed by your organization. For information about Progent's consulting and support for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting and support. To learn about Progent's consulting and troubleshooting services for Cisco's Nexus family of switches, refer to Cisco Nexus switch consulting and support services. To find out about Progent's support for Meraki switches, refer to Cisco Meraki switches consulting and troubleshooting services.



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If your small business is in the San Francisco East Bay area and you require technical help, IT outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 510-300-1400 or visit Contact Progent.
















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