Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's certified professionals knows how to provide a broad selection of engineering and technical support assistance for computer environments powered by any mix of Microsoft, Cisco, Apple Mac, or Linux technologies. Support services available to small companies in the Hayward neighborhood by Progent's staff of Microsoft and Cisco certified engineering professionals include:



  • Internet Information Services, Which is included with Windows Server and Windows desktop, is a powerful role for web hosting and web software development. The new releases offer enhanced protection, reliability, scalability, and debugging while incorporating major enhancements in automated and remote management. A variety of familiar extensions to Internet Information Services have been built into newer releases including the Request Filter Module (formerly known as URL Scan), which can prevent dangerous HTTP requests from being run by web software. Progent's IIS experts can help you to configure IIS and the recent extensions to IIS Manager such as the GUI for controlling FastCGI programs.

  • Global Information Assurance Certification was established in 1999 to certify the knowledge of IT security professionals. GIAC accreditations are recognized by companies and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for any of the network security services addressed within the GIAC accreditation including evaluating infrastructure vulnerability, event management and response, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory requirements for promptly reporting events.

  • Progent's affordable extended hours online technical support program offers companies 24x7 access to remote technical support from Progent's Technical Response Center (TRC). Services available outside normal business hours include fixing issues with Windows server products, Microsoft Windows desktop troubleshooting, help with Microsoft Office programs, network and system backup/restore, and fundamental routing and switching help for Cisco networking products.

  • Progent offers live online webinar education classes. Virtual online classes offer a convenient and low-cost solution for training your IT personnel to operate a broad array of key software products such as Office and Office 365 Excel, Microsoft Office Word, MS Office PowerPoint, Access, Outlook, Microsoft Office Publisher, Office Project, Office Visio, and Microsoft Dynamics Great Plains. Progent also offers customized on-premises education for clients in the San Francisco Bay Area and larger cities throughout the United States.

  • Progent's Citrix-certified virtual desktop consultants can assist your business to design, implement, manage, and support a virtualized Windows desktop and application delivery solution by providing XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can help you optimize your network for distributing server and client-side applications, and Progent's datacenter support experts can assist you to administer and maintain an off-site datacenter that offers high uptime, advanced protection, and rapid disaster recovery.

  • ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards such as IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • Progent's backup and restore experts can provide consulting support for a broad range of utilities and technologies that provide solutions for backing up Windows, Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent offers consulting support for all major data protection products including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take, MozyPro, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can help you to design, enhance, or troubleshoot backup/restore systems for a variety of topologies such as local, remote, cloud, or hybrid.

    Progent's certified Excel and Office 365 Excel application consultants can provide a broad variety of online services to help you to design, develop, test, install, manage, and troubleshoot business applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can help your business to upgrade your current Excel solutions to the newest versions of Excel, support Excel on Apple iOS and Google Android smart phones and tablets, and identify and fix compatibility issues between various versions of Excel. Progent can provide on-demand support to organizations who need a quick fix to a stubborn problem related to Office Excel and Progent also offers full project management support for upgrading or creating line-of-business applications based on Excel. Progent's affordable online training classes for Excel can be customized to address the needs of individual users or teams.

  • Progent offers MRP consulting through business software professionals who can help with for a wide range of business applications including Microsoft Dynamics applications, software from other manufacturers, and legacy software. Progent offers support for vital categories of business applications such as accounting, ERP, Manufacturing Resource Planning, project accounting, supply chain management, plus management applications for HR, sales, retail, and product distribution.

    Microsoft Exchange Server 2013 includes significant improvements to the capabilities of Exchange 2010 and delivers powerful new features plus a redesigned architecture. These improvements favorably impact key facets of IT such as manageability, high availability (HA), security, cost of ownership, teamwork, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT team to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable remote consulting and support and management services for Exchange 2013.

  • Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Progent's certified Windows 8.1 consulting experts can provide a variety of technical services to help companies of any size to install, manage, and troubleshoot networks that incorporate workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can assist to set up test labs to assess Windows 8.1 and develop and implement Windows 8.1 migration plans based on industry best practices.



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If your small business is in the San Francisco East Bay area and you require technical help, information technology outsourcing, or top-level expertise from a Progent professional, call 510-300-1400 or visit Contact Progent.
















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