Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's certified professionals knows how to provide a broad selection of engineering and technical support assistance for computer environments powered by any mix of Microsoft, Cisco, Apple Mac, or Linux technologies. Support services available to small companies in the Hayward neighborhood by Progent's staff of Microsoft and Cisco certified engineering professionals include:



  • Progent uses a team approach to network problem support. By harnessing years of expertise from Progent's Microsoft and Cisco-certified experts, Progent can expediently and efficiently solve even the most vexing network problems. Working with hundreds of customers and completing thousands of complex implementation and integration projects every year affords Progent a unique perspective on which approaches are the most efficient and which methods should be avoided.

  • Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a unified voicemail solution that promotes productive collaboration by offering a variety of options for retrieving calls and messages within an environment that is simple to implement and manage. Unity Connection allows you to read and manage your voicemail from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to medium businesses and enterprise branch offices with up to 500 workers. Progent's Cisco-certified CCIE network consulting experts offer Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your CUE deployment gives you maximum business advantage.

  • The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento is available for testing mission-critical applications, creating cost-effective migration methodologies, assessing and tuning performance, planning or verifying business continuity strategies, mitigating compatibility problems, and establishing training environments for new technologies. For Progent clients who lack adequate in-house resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital IT initiatives on schedule.

  • Progent offers online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) specialist to assist your business to design, implement, manage and repair unified communications environments supported by Cisco Unified Communication products in a local, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience assisting companies of all sizes to create advanced collaboration ecosystems by providing expert services that include Cisco Unified Communications Manager and CallManager planning and deployment, VoIP phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can help you with Cisco's entire portfolio of Unified Communications applications like Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Attendant Console.

  • The failover cluster feature set incorporated into the most recent versions of Windows Server is dramatically re-engineered to streamline the deployment, configuration, and administration of clusters and to provide greater levels of system availability, protection, efficiency, and flexibility. New or enhanced features include automated cluster verification, revamped setup and deployment, unified cluster administration, redesigned cluster architecture for increased availability, better security and quorum models, minimization of failure points, greater storage and memory capacity, improvements for multi-site clusters, and live migration support for Hyper-V virtual machines. Progent's certified failover cluster experts can assist you assess the business benefits of failover clusters, design and implement a deployment, train your IT staff to manage your failover clusters, deliver ongoing consulting and technical help services, and produce and test a business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you you to create an affordable disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster technology proven in Microsoft's Azure cloud.

  • Progent can provide the expertise of a part-time Chief Information Officer to assist organizations to take a high-level look at their information system to make sure their computer technology matches their business objectives, execute large-scale initiatives following industry best practices, oversee vendor contracts, and deliver additional consulting services that call for a combination of business experience and computer expertise. Progent's part-time CIO service is ideal for companies who can't justify a permanent Chief Information Officer but who at times can benefit from the advice of a veteran high-level technical officer.

  • Internet Information Services (IIS), included with Windows Server and Windows desktop, is a powerful role for web site hosting and application development. The new versions offer improved protection, reliability, scalability, and troubleshooting while also incorporating major improvements in remote management. A variety of popular extensions to IIS have been integrated into newer releases such as the Request Filter Module (previously called URL Scan), which can block dangerous HTTP requests from being processed by web applications. Progent's Internet Information Services (IIS) consultants can assist your company to configure IIS and the latest extensions to IIS Manager like the GUI interface for controlling ASP.NET applications.

  • Progent offers the expertise of certified SQL Server 2012 consultants as well as seasoned software programmers, DBAs, project managers, network infrastructure engineers, business continuity specialists, and data security consultants to help you to manage Microsoft SQL Server 2012 or execute a smooth upgrade to Microsoft SQL Server 2016.

    Microsoft Windows Server Essentials is a value-priced, versatile platform that enables small businesses to transition from the traditional stand-alone on-premises datacenter to the contemporary hybrid networking model that combines local and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly online consulting and troubleshooting for Windows Server Essentials. Progent can help you to evaluate the possible productivity and cost benefits of migrating to Windows Server Essentials and implementing a hybrid on-premises/cloud design for your computing ecosystem. Progent offers comprehensive project management to help you design and execute an efficient move to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers as-needed consulting, technical support, and customized training. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange deployments and Microsoft Azure planning and integration consulting.)

  • Progent provides Manufacturing Resource Planning support services through business software experts who can help with for a broad assortment of business software including Microsoft Dynamics applications, applications from other manufacturers, and legacy software. Progent can provide help for vital categories of business applications such as accounting, ERP, Manufacturing Resource Planning, project accounting, supply chain management, plus management applications for human resources, sales, retail, and product distribution.

  • Progent's low-priced after-hours online support program offers clients round-the-clock availability of online support from Progent's TRC. Support services available beyond normal work hours include resolving problems with Windows servers, Windows desktop troubleshooting, assistance with Microsoft Office applications, network and system backup and restore, and basic routing and switching help for Cisco technology.

  • NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with synchronous replication to deliver rapid, zero data loss disaster recovery (DR) between sites that are up to 185 miles apart from each other. Progent offers online or on-premises access to a certified NetApp MetroCluster expert who can help your business to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your functional needs and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by delivering help with tasks such as assigning disk pools and shelf IDs, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery solution to verify compliance with information assurance standards and regulatory mandates.



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If your small business is in the San Francisco East Bay area and you are in need of technical assistance, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 510-300-1400 or visit Contact Progent.
















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