Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's certified professionals can provide a broad array of engineering and support help for computer networks powered by any mix of Windows, Cisco, Apple Mac, and Linux platforms. Network services available to small and mid-size organizations in the Hayward neighborhood by Progent's team of Microsoft Gold engineering experts include:



  • Cisco Unified Communications Manager (CUCM), formerly named CallManager, functions as the core of Cisco's communications and collaboration solution. Cisco Unified CM and Unified Communications Manager Express offer a modern IP-PBX by integrating closely with applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any aspect of Unified CM configuration and troubleshooting in areas such as integrating VoIP phones and desktop video IP phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, creating UCS server clustering systems for high availability, and integration with Exchange and Skype for Business.

  • Progent has published a white paper that details the advantages organizations of all sizes can derive from outsourcing or co-sourcing IT services from Progent. Progent's IT Outsourcing and Co-sourcing report describes Progent's unique service delivery paradigm for network support that can range from router configuration to full-service project management. The white paper also shows ways that Progent's outsourcing services can help companies to reduce expenses, accelerate productivity, and enhance the value of their IT network. To see Progent's white paper, click: Benefits of Outsourcing IT Services from Progent.

  • Progent's Amazon Web Services (AWS) planning and integration experts offer affordable online support to assist companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable cloud storage, and Glacier for low-cost archival storage. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-based or hybrid ecosystems that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed expertise or Progent can provide project management outsourcing to help you move smoothly to the Amazon AWS platform.

  • ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • Progent's founder and chief technologist, Les Kent, was the system architect for a Windows network application that received the honor of Microsoft's “Best Application of the Year Award.” Mr. Kent, a 25-year high-tech industry veteran, has been responsible for the system architecture and successful implementation of hundreds of mission-critical business solutions using Microsoft and Cisco technologies.

  • Progent's CISSP certified security consultants and CISM certified security consultants can assist you to protect your Apple Mac network system through expert services which include performing extensive security assessments, recovery from virus assaults, configuring firewalls, deploying safe mobile access, deploying advanced applications for protection against viruses, spam, and harvesting attacks, and designing a comprehensive security plan appropriate for your enterprise and network system.

  • Progent's disaster recovery professionals can show you how to create a disaster recovery strategy in case of a total network failure. Progent can show you how to create a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and drills so that if a disaster happens, you reduce network downtime. Progent's Microsoft and Cisco-authorized consultants can also help you to create an affordable, zero-downtime network solution that takes into account availability issues involving a broad array of network technologies and procedures. Progent's business continuity experts can help your company to prepare for the high-level problems related to keeping your business functioning after a catastrophe by addressing not only information technology concerns but additional issues such as alerting critical personnel, moving into temporary work space, accessing emergency transportation, finding substitute employees, and filing regulatory documents. Progent's Windows Server 2016 disaster recovery experts can help you to create an affordable disaster recovery/business continuity solution for hybrid cloud deployments using tools proven in Microsoft's Azure cloud.

  • The open architecture of Microsoft Dynamics GP (formerly Great Plains) makes it possible to develop custom Dynamics GP applications that provide all of the basic functionality of proven Microsoft Dynamics GP/Great Plains solutions but also address the individualized requirements of your organization. With access to the Modifier with Microsoft VBasic for Applications, programmers can utilize the most widely used customization platform in the industry to tailor Dynamics GP/Great Plains information views, add or modify business logic, customize forms, or exploit integration with Office and Office 365 applications. Progent's expertise with Microsoft .NET technologies, SQL Server 2016 integration and development and Microsoft SQL Server 2014 application development, and programming background with Visual Basic, Visual Studio, Continuum and other developer systems make it possible to implement customized line-of-business applications and web commerce solutions that integrate tightly with Great Plains.



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If your small business is in the San Francisco East Bay area and you require computer support, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 510-300-1400 or visit Contact Progent.
















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