Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's experts knows how to deliver a wide selection of engineering and support assistance for computer networks based on any combination of Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Network support services offered to small and mid-size companies in the Hayward vicinity by Progent's team of Microsoft Gold technical experts include:



  • ProSight WAN Watch network infrastructure management service makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out about the complete ProSight series of low-cost network management outsourcing services for small and medium-size organizations

  • Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voicemail platform that facilitates collaboration by offering a variety of options for retrieving voice messages within an environment that is simple to implement and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting services for small to mid-size businesses and corporate branch offices with as many as 500 workers. Progent's Cisco-qualified CCIE consultants can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your voice messaging deployment gives you maximum competitive advantage.

  • Progent's Cisco-certified CCIE network technology consultants can provide world-class remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small organizations and campus networks to enterprise data centers and ISPs. Progent can show you how to implement Cisco's continually evolving switching technology to achieve the throughput, expandability, availability, virtualization, security and ease of management required for your organization. For information about Progent's consulting and support services for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting and troubleshooting services. For information about Progent's consulting and support services for Cisco's Nexus line of data center switches, see Cisco Nexus switch consulting and support services. To learn about Progent's support services for Meraki switches, visit Meraki switches integration.

  • Progent offers the support of an accredited video conferencing engineer with expertise integrating technology from the major video conferencing/telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to plan, install, expand, or maintain a telepresence environment that protects your current investment and optimizes the strategic value of your IT system. Progent can also provide the services of infrastructure engineers able to help companies of all sizes to build and maintain a network that delivers the performance, reliability, protection, and scalability required to accommodate your telepresence solution.

  • ProSight Data Protection Services (DPS) provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Learn about Progent's complete ProSight line of value-priced outsourced network management services for small and medium-size businesses

  • Cisco Unified Communications Manager (CUCM), formerly named CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified Communications Manager Express provide a borderless IP-PBX by integrating tightly with applications that include Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM consultants can assist with any aspect of Unified Communications Manager setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop video phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, designing Cisco UCS server failover solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

  • Progent's wireless integration consultants have wide-ranging backgrounds in the implementation and maintenance of wireless information technology and can help you to plan, install, manage and repair wireless solutions that are compliant, resilient, expandable, easy to manage and operate, able to support your critical applications, and transparently incorporated into hybrid cloud networks. Online and on-premises expertise provided by Progent cover a variety of wireless technologies and include smartphone and tablet management, Wi-Fi network design and installation, Wi-Fi site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless integration.

  • Progentís 64-bit migration support experts can assist your organization to update your servers and workstations affordably from 32 to 64 bits. Progent can help you to calculate the costs and advantages of migrating to 64-bit computing, design an economical migration strategy that reduces business disruptions, and offer timely online help to assist your organization to configure 64-bit software and applications on your current hardware. Progent's Microsoft Gold certified processing engineers can help you to install the 64-bit versions of Microsoft products such as Windows Server 2008, SQL Server, Microsoft Windows 7, and Microsoft Office Excel.

  • Features of Progent's IT outsourcing packages include network assessment to make sure that your network complies with established levels of security and online connectivity, 24x7 network monitoring based on System Center Operations Manager to anticipate issues before they disrupt your business, optional Call Center Services from Progent's technical experts, security audit to help protect your network from hackers and viruses, installation of Service Packs and security patches for servers and applications, savings on Progentís remote and on-site troubleshooting services, and access to Progentís group of Microsoft-certified system experts and technicians.

    Progent's Cisco-certified wireless consultants can assist you to upgrade to Aironet wireless access points and Cisco wireless controllers that are compatible with the 802.11ac Wi-Fi standard, making it possible to triple the performance for your Wi-Fi network while extending the area covered.

  • Progent's Microsoft Project experts offer advanced online and on-premises support for Microsoft Project Server and Project Online as well as for all Microsoft platforms that work closely with Project and Project Online. Consulting support services offered by Progent include Microsoft Project Server and Project Professional integration, SharePoint 2013 migration consulting and development, SharePoint 2010 design and configuration, SQL Server 2016 upgrades, SQL Server 2014 migration, SQL Server 2012 management, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, Office Excel and Microsoft Office 365 Excel application support, and Office PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE network consultants to assist your company to enhance your infrastructure to accommodate local, branch, home-based, and mobile users so that they can use Project Server to collaborate safely and productively. Progent's certified security engineers can help you to plan and police security workflows that safeguard sensitive project data without interfering with the efficient exchange of legitimate data.



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If your small business is in the San Francisco East Bay area and you are in need of computer assistance, IT outsourcing, or high-level expertise from a Progent professional, call 510-300-1400 or visit Contact Progent.
















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