Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's experts knows how to deliver a broad assortment of consulting and support assistance for information networks powered by any mix of Windows, Cisco, Apple Mac, and Linux platforms. Services offered to small companies in the Hayward vicinity by Progent's team of seasoned consulting experts include:



  • Progent's Cisco IP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps such as Unified CM IM and Presence Jabber, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

  • Microsoft's successful Small Business Server bundle is no longer available but is still a key part of many small-businesses information systems. Progent's Small Business Server consulting experts can help your organization to manage your existing SBS solution or evaluate the possible benefits of transitioning from SBS version 2011 or earlier to a more cloud-centric network by carrying out a Windows Server Essentials migration. Regardless whether your servers and applications are hosted on a local datacenter, in the Microsoft Cloud, or across a hybrid mix of environments, Progent can provide full-service consulting, technical support, and software development services for Microsoft's strategic business products including Windows Server, Exchange. SharePoint Server, and SQL Server.

  • Progent's disaster recovery consultants can show you how to design a disaster recovery strategy to prepare for a catastrophic data center outage. Progent can show you how to develop a comprehensive disaster recovery plan that includes scheduled disaster recovery assessments and testing so that when a catastrophic failure takes place, you minimize network downtime. Progent's Microsoft and Cisco-certified professionals can also help your company to create an affordable, zero-downtime system solution that takes into account availability issues covering a wide range of network technologies and procedures. Progent's business continuity experts can assist your company to deal with the broader issues related to keeping your business operational after a disaster by addressing not only information technology concerns but additional issues such as alerting critical staff members, moving into alternate office space, acquiring replacement transportation, hiring temporary workers, and filing regulatory documents. Progent's Windows Server 2016 disaster recovery consultants can assist you to create an affordable disaster recovery solution for hybrid cloud environments using technology field-tested in Microsoft's Azure cloud.

    Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide variety of online support services to help your organization to design, develop, pilot test, deploy, administer, and debug business applications based on any release of Excel, including Office Excel desktop and Office 365 Excel. Progent can help your business to upgrade your existing Excel solutions to the latest versions of Excel, support Excel on iOS and Android mobile devices, and resolve compatibility issues between different releases of Office Excel. Progent can provide as-needed help to clients looking for a fast fix to a specific issue associated with Excel and Progent also offers full project management support for migrating or creating line-of-business application software based on Office Excel. Progent's cost-effective webinar training classes for Excel can be customized to meet the needs of individuals or teams.

    Progent's Cisco-certified consultants can help you to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the 802.11ac Wi-Fi specification, enabling you to triple the performance for your Wi-Fi LAN while extending the coverage area.

  • Progent offers online or onsite help from a certified CCIE specialist to assist your business to plan, implement, administer and troubleshoot unified communications networks based on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth experience assisting organizations of all sizes to create collaboration ecosystems by providing services that include Unified Communications Manager and CallManager system design and deployment, IP voice and video phones setup, and wireless IP phone deployment. Progent can help you with Cisco's entire library of Unified Communications applications like Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express (CCX), and Unified Mobility.

  • The Progent Test and Training Lab at the QTS Data Center in Sacramento, California is available for testing line-of-business applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and building training systems for new technologies. For Progent customers who lack adequate in-house resources to configure effective test environments, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep vital network projects on schedule.

  • Lync Server 2013 allows businesses of all sizes to build a manageable and protected communications environment that supports a BYOD computing style with instant messaging (IM). instant messaging, presence, audio/video and web conferencing with application sharing, and both IP and PSTN calling enabled for a wide range of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 consultants can assist you to assess the advantages of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model suitable for your present and long-term plans, deploy Lync 2013 so as to speed up your return on investment, and provide live online and on-premises training to your IT team and end users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients, Word and PowerPoint. If your organization is currently running Lync Server, Progent's Skype for Business experts can help you to design and implement out an efficient upgrade to Skype for Business.



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If your small business is in the San Francisco East Bay area and you are in need of technical assistance, IT outsourcing, or advanced services from a certified Progent professional, call 510-300-1400 or visit Contact Progent.
















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