Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Progent's information technology support services for small companies in the Hayward neighborhood are focused on clients who require quick and economical assistance with system reliability, protection, efficiency, manageability, or repair. The following brief selection of Progent's consulting support services and practice areas should provide a sense of the ways Progent can assist your company to enhance the business value of your computer system.



  • Microsoft's virtual desktop solutions reduce the work needed for network managers to install software programs so they are consistent throughout a corporate workforce, offer the ability to manage access to critical information, and enable quick deployment of new or updated workstations. With Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's new VDI infrastructure behind RDS streamlines client access, enhances responsiveness, tightens security, unifies administration, and offers a nearly transparent client experience. Progent's desktop virtualization engineers can help you to assess the business benefits of Microsoft's desktop virtualization technologies, set up test and on-line environments, improve your system infrastructure to support virtual desktops effectively, assess and resolve security issues, and educate your IT administrators to utilize industry best practices to achieve maximum payback from client virtualization.

  • Progent has extensive experience delivering a broad range of remote IT consulting and urgent repair services to local governments and school districts throughout the U.S. Progent is one of the industryís pioneers in delivering advanced online IT support and has delivered IT solutions to organizations in all 50 states. (Check out Progent's customer testimonials.) Progent's remote information technology consulting for local governments saves travel expenses and solves problems more quickly than on-premises support.

  • Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.

  • Progent's Office Access developers and consultants can provide affordable online consulting services for all releases of Office Access including Access desktop and Access Web App and offers expert support for application development, database conversion, performance optimization, report design, and troubleshooting. Progent also offers tailored online classes for Office Access development and DBA services.

  • The failover cluster technology incorporated into the latest releases of MS Windows Server has been radically re-engineered to streamline the deployment, setup, and management of clusters and to offer improved levels of system dependability, protection, efficiency, and versatility. New or improved features include automated cluster verification, revamped configuration and deployment, improved cluster administration, redesigned cluster architecture for increased uptime, better protection and quorum structure, minimization of failure points, greater storage and RAM capacity, improvements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified failover cluster consultants can help your company evaluate the advantages of failover clusters, design and execute an installation, train your IT staff to manage your cluster environment, deliver continuing consulting and technical help services, and create and validate a business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you you to create a cost-effective disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.

  • Prosight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner and safer AD implementation. Both options also offer the long-term benefits of state-of-the-art remote network monitoring and management technology. These benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. To learn more about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

  • Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware appliance built by Barracuda or a software-based appliance with comparable features but which uses your existing storage infrastructure. Barracuda Backup protects critical business data produced on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to help your business to design, integrate, manage and troubleshoot a backup and disaster recovery system based on Barracuda technology. For more information, see Barracuda Backup and disaster recovery consulting.

  • System Center 2016 Data Protection Manager provides small to medium-size businesses automatic backup and simplified restore capabilities for Microsoft-based environment. Data Protection Manager 2016 delivers application-sensitive protection for critical workloads such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux VMs, works with VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified DPM 2016 consulting experts can assist you to design, implement, administer, and repair an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can help you to migrate from an older version of DPM or from a legacy system, and Progent can tune your SCDPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can deliver as-needed guidance to resolve technical bottlenecks or deliver end-to-end project management support to make sure you finish your SCDPM 2016 deployment on schedule and on budget.

  • Progent's Amazon Web Services (AWS) planning and integration experts can provide affordable online consulting to help companies of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can show you how to create all-cloud or hybrid networking models that efficiently incorporate Amazon AWS resources. Progent offers occasional consulting or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate efficiently to the Amazon AWS cloud.

  • Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance issues. Read about the entire ProSight family of low-cost network management outsourcing services for small and mid-size organizations

  • If your network includes Cisco routers, you could be running an old release of Cisco IOS, the network OS used in almost all Cisco router as well as current Cisco switches. Cisco frequently provides updates to IOS to fix problems, shore up security gaps, or improve features. Unfortunately, upgrading IOS or other Cisco control software can be a challenge, depending upon your Cisco device and your system environment. For example, there may be limitations of internal Flash storage that could cause a new OS version to execute improperly. Progent's Cisco CCIE network engineers offer a wide variety of support services related to upgrading Cisco IOS software or other Cisco software platform like IOS XR, CallManager or Unified Communications Manager. Progent can run audits of your Cisco software, propose appropriate upgrades, provision Cisco appliances, transfer software images, configure and test your Cisco software, optimize performance, troubleshoot issues, and train your network support staff how to take advantage of any important new functions.

  • Progent can provide the expertise of certified SQL Server 2012 engineers as well as seasoned software developers, DBAs, project management experts, network infrastructure engineers, business continuity specialists, and security professionals to assist your business to manage SQL Server 2012 or carry out an efficient upgrade to SQL Server 2016.

  • Progent's Microsoft-certified consultants offers online or onsite support to assist businesses of any size to design, deploy, administer, and troubleshoot a backup solution based on System Center 2012 Data Protection Manager. Progent's SCDPM 2012 consultants can assist you to upgrade from older versions of SCDPM or from a different backup system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent offers occasional help for fixing especially challenging problems, or full project management services. In addition, Progent's Data Protection Manager 2016 (DPM 2016) migration consulting experts can help you to plan and carry out an efficient migration from Data Protection Manager 2012 to DPM 2016 so you can take advantage of integration with Windows Server 2016.



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If your small business is in the San Francisco East Bay area and you need computer help, IT outsourcing, or top-level expertise from a Progent professional, call 510-300-1400 or visit Contact Progent.
















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