Onsite Service Available in Stanislaus County, Modesto, Turlock, Ceres, Oakdale, Riverbank, Patterson, Waterford, Newman, Hughson

Progent's IT support services for small and mid-size companies in the Modesto area are concentrated on clients who require quick and affordable help with system stability, protection, productivity, manageability, or repair. This brief list of Progent's engineering support options and networking expertise will provide a sense of the ways Progent's team can help your company to increase the business value of your computer system.

  • Progent follows a group approach to network issue escalation. By leveraging years of experience from Progent's Microsoft and Cisco-certified experts, Progent can quickly and cost effectively solve even the most troublesome computer issues. Working with hundreds of organizations and completing thousands of complex support and integration projects every year gives Progent an insight into which approaches are effective and which methods should be avoided.

  • Load balancing your servers increases performance and offers redundancy by working around failed servers in a load-balanced array. Progent's load balancing services cover a broad range of fault-tolerant load balancing technologies including network load balancing, load balanced applications, network infrastructure routing, and content delivery technology including Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting services include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.

  • Progent offers enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN products including ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and remediation. Progent can provide Level 3 support to assist you to resolve issues with NetApp SAN storage environments quickly and affordably following best practices.

  • Progent's Virtual Help Desk Call Center support services are an integrated expansion of your in-house IT service staff. Virtual Help Desk can include high-end call center services such as a dedicated phone number with custom greeting. Progent will also send calls directly to staff technicians who are specifically set up and trained to support your account. In addition, Progent's Helpdesk professionals can manage trouble tickets from any customer trouble ticket system for seamless integration with your in-house support services organization. Benefits of Progent's Virtual Computer Support Helpdesk services include high-end Microsoft Help Desk Call Center expertise the minute you call, seamless extension of your internal resources, front-line support for critical client problems, and per-minute billing.

    Progent's Technical Response Center is committed to delivering the best level of online network support available for emergency as well as non-critical issues. For emergency issues that affect many users, vital personnel, or a mission-critical program, the TRC will respond in one hour or less. For standard problems, the TRC is committed to address your issue in less than two hours. Under any circumstance, your trouble ticket will be created quickly and accurately, you will be sent an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding each resolved issue to confirm you are satisfied with the resolution and ready to close out the ticket. Learn more about Progent's Technical Response Center Customer Commitment.

  • Progent can give your company online access to MS Exchange Server 2016 migration support, Microsoft-certified Exchange 2013 consulting experts, Exchange 2010 experts and Exchange 2007 Server support professionals to design a dependable email solution that includes secure email access throughout your small business. For road warriors with portable devices, Progent offers Apple and Android smart phone integration services and Blackberry administration consulting.

  • Cisco Unified Communications Manager (CUCM), formerly known as CallManager, operates as the center of Cisco's collaboration platform. Cisco Unified CM and Unified CM Express (CME) offer a location-independent IP-PBX by integrating tightly with applications like Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's CCIE-certified CUCM consultants can help with any aspect of Unified Communications Manager configuration and troubleshooting in areas that include integrating Voice over IP phones and video IP phones, designing dial plans, setting up SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE networking support, creating UCS server clustering systems for high availability, and integration with Microsoft Exchange Server.

  • Progent's ProSight Virtual Hosting and management outsourcing service offers complete hosting of a small or mid-size company's production servers in a solution that delivers the maximum degree of availability and scalability and is in addition easy to transfer to another host. Progent's Private Cloud hosting options are built on proven virtualization technologies that enable small and midsize businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unmatched level of vendor independence. Learn about Progent's ProSight family of managed services for small businesses.

  • Microsoft's popular Small Business Server bundle has been discontinued but is still in use on numerous small information networks. Progent's Small Business Server consulting experts can assist your organization to support your current SBS solution or evaluate the potential advantages of transitioning from SBS 2011 or earlier to a hybrid onsite/cloud computing model by carrying out a Windows Server Essentials migration. Regardless whether your servers and applications are reside on an on premises datacenter, in the cloud, or across a hybrid mix of both, Progent offers full-service consulting, troubleshooting, and software development services for Microsoft's strategic business products including Windows Server, Exchange Server. SharePoint, and Microsoft SQL Server.

  • For enterprise project management support, Progent can provide access to senior IT professionals with years of experience as technology project managers for application development, business technology implementation, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven project managers offer advanced management skills to help enterprise clients to follow best practices to make sure development or deployment projects are completed on time and on budget.

  • Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps such as Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco SRST solutions for high availability.

  • Progent is experienced in the architecture, configuration, and integration of cohesive networks by combining advanced technology from a variety of top hardware and software manufacturers. Support services offered by Progent include Microsoft technology consulting, Cisco network infrastructure expertise, help with Mac OS X technology, Linux integration, BlackBerry and other smartphone management, VMware vSphere and vCloud configuration and troubleshooting, Oracle DBA and development services, Citrix XenApp consulting, and Juniper Networks firewall set up.

  • ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so any potential problems can be addressed before they can impact productivity. Find out about the entire ProSight portfolio of affordable managed services for small and mid-size organizations.

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If your small business is in Stanislaus County and you need technical help, IT outsourcing, or top-level services from a Progent engineer, call 209-653-5404 or visit Contact Progent.

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