Onsite Service Available in Stanislaus County, Modesto, Turlock, Ceres, Oakdale, Riverbank, Patterson, Waterford, Newman, Hughson

Progent's Computer Consulting Services at a Glance
Progent's Information Technology Support services are focused towards small and midsize companies who need fast and economical solutions for system availability, security, performance, or maintenance. The following abbreviated examples of professional support and information technology expertise should give you a sense of ways in which we can assist you to enhance the competitive advantage of your computer environment.

• Progent offers comprehensive Microsoft Business Solutions Microsoft Dynamics CRM consulting and uses this powerful productivity software as a core line-of-business application. Microsoft CRM helps companies build successful customer relationships by providing tightly integrated Sales and Customer Service modules that enable employees to share vital customer data to help improve sales success and produce consistent, on-the-ball customer service.
  
  
• If you are developing Linux software on a network that includes Microsoft-based servers, workstations and applications, Progent offers network outsourcing and support services that keep your network up and running while freeing you to focus on your best area of highest value expertise. By using automated server monitoring and providing remote and on-site support as you need it, Progent provides Linux developer support that offers an affordable way to maintain an information technology network that features high availability, comprehensive security and performance.
  
  
• Progent can help you with planning, installing, administering and troubleshooting advanced IT environments based on Windows 2003 Server, and can assist with your migration from Windows 2000 Server or from mixed platform environments. Progent's migration, integration, update, support, and custom programming services include system design, setup and deployment.
  
  
• Setting up MOM 2005 can be a challenge. With over 5 years of experience with MOM deployments, Progent's consulting experts can help you select appropriate Operations Manager components, install and configure MOM, and develop custom rules, scripts, reports and notifications for your business. Progent can also document Microsoft Operations Manager server monitoring policies and procedures. You can outsource alert response to Progent's Microsoft-certified support group. With years of network management experience, these IT professionals can also act quickly on the alerts generated by MOM to keep mission-critical servers running smoothly. By evaluating trend analytics and responding efficiently to alerts, Progent can solve emerging issues before they cause downtime or fix critical issues as soon as they occur. In most cases, Progent can fix problems remotely, saving time and money. For significant issues requiring on-site service, Progent can quickly, dispatch a field engineer to the location of any business in Northern California.
  
  
• Progent's highly advanced service reporting system provides comprehensive documentation for all completed services. Every Progent team member has full access to all the details of technical services delivered by any technical team member to every client. This record of issues and solutions, as well as false alarms and missteps, is structured as an easily viewable and searchable internal database that allow Progent's experts to share their experiences organization-wide so that the overall effectiveness of Progent's support services grows over time.
  
  
• Progent's technical experts can help your business implement Microsoft Internet Security and Acceleration — Microsoft ISA — which builds on Windows 2003 security and Active Directory for policy-based security controls, web browser acceleration, and powerful management tools.
  
  
• Progent has created IT Outsourcing datasheets for three support packages created for small and medium sized organizations. Progent’s Small Office IT Outsourcing Package offers affordable Information Technology management, network consulting, network support and Helpdesk services for San Francisco Bay Area businesses with 10-50 network users. To view a printable PDF copy of this document and find out how outsourcing can reduce costs and improve productivity, click:
  Small Organization IT Outsourcing Package Datasheet (166 Kb PDF file). Progent's System Monitoring Packages offer continuous network monitoring and technical support for Northern California companies with 50-250 networked users. To view a printable PDF copy of this document and find out how outsourcing can save you money and accelerate productivity, click:
  Network Monitoring Packages Datasheet (69 Kb PDF file).
  
  
• Progent’s team of Microsoft and Cisco-certified consultants average more than ten years of hands on industry experience, in the trenches, of IT support, performing a broad variety of technical projects for a extensive range of customers. Each consultant brings a set of personal best practices from this lengthy industry experience, and these are further refined by the company-wide best practices education that Progent instills in its consulting group. For larger projects, Progent consultants utilize the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into separate and manageable phases that reduce the potential of a project getting out of control.
  
  
• Progent's 24 by 7 Computer Network Monitoring Services include Proactive, advanced network monitoring, Timely, expert response to problems, cost-effective support escalation when needed, On-Site network support to reduce expenses and resolve issues quickly, Helpdesk Support Services for expert telephone support, and budget priced network support outsourcing packages for businesses.
  
  
• Microsoft Operations Manager improves the availability of business-critical applications by proactively identifying and helping to solve problems before they can impact a server. Microsoft Operations Manager can optimize network performance by checking predefined performance thresholds and usage patterns on key servers, allowing technical staff to be more proactive in adding performance-hungry resources and to eliminate problem areas before they cause critical network bottlenecks. However, setting up Operations Manager to take full advantage of this advanced monitoring software can be a challenge. With over five years of prior experience with the NetIQ technology upon which MOM is based, Progent's network consultants can help you select appropriate MOM architecture, install and configure Operations Manager, and create custom rules, scripts, reports and alerts for your organization. Progent can also help document MOM's server monitoring procedures.
  
  
  
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If your small business is in Stanislaus County and you are in need of technical support, IT outsourcing, or high-level services from a Progent consultant:

Call 209-653-5404 or send email to information@progent.com