Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Progent's information technology support services for small organizations in the Monterey neighborhood are focused on clients who require fast and economical assistance with network reliability, security, productivity, manageability, or repair. The following brief list of Progent's engineering support services and networking expertise will provide a sense of the ways Progent's team can help you to enhance the competitive value of your computer system.



    Progent's Microsoft certified Microsoft SCOM 2012 consulting experts have more than 15 years of background designing, implementing, enhancing and repairing Microsoft SCOM environments and can provide companies of all sizes expert remote or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs according to best practices for monitoring network fabric as well as both Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to fix critical problems detected by SCOM 2012. Progent can also provide System Center 2016 Operations Manager consulting services to assist you to migrate efficiently from SCOM 2012 to SCOM 2016.

  • Progent's economical after-hours remote technical support program provides companies round-the-clock access to online technical support from Progent's Technical Response Center (TRC). Support services available outside regular business hours include fixing problems with Microsoft servers, Windows desktop troubleshooting, help with Microsoft Office programs, system backup/restore, and basic routing and switching support for Cisco networking products.

  • Progent can provide the services of an accredited video conferencing and telepresence engineer with expertise deploying technology from the major telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to design, configure, expand, or maintain a video conferencing solution that protects your current investment and maximizes the strategic value of your IT system. Progent can also provide the services of infrastructure engineers who can help businesses of any size to build and troubleshoot a communications network that provides the speed, dependability, protection, and scalability you need to support your telepresence solution.

  • Progent's certified MS Exchange Server 2016 migration consultants and Exchange 2013 engineers can deliver low-cost online and onsite help to carry out your upgrade to Exchange Server 2016 or Microsoft Exchange Server 2013, produce comprehensive documentation of your upgraded messaging system, educate your IT staff and end users to get them ramped up rapidly on Exchange 2016 or Microsoft Exchange 2013, and provide ongoing management services and technical support.

  • Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can help you to evaluate the business value of Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management, team, develop an enterprise-wide security strategy, streamline IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan. If you are considering building a hybrid architecture that integrates local systems with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

  • Progent's Virtual Help Desk support services are a seamless extension of your in-house IT service organization. Virtual Help Desk can include high-end call center services such as a dedicated telephone number with customer-specific greeting. Progent can also rout calls directly to staff members who are specifically provisioned and trained to support your needs. Also, Progent's Help Desk professionals can use trouble tickets from any customer trouble ticket software for seamless integration with your in-house technical services group. Advantages of Progent's Virtual Computer Support Help Desk services include professional Microsoft Help Desk expertise the minute you call, seamless expansion of your internal support staff, comprehensive support for critical client problems, and by-the-minute billing.

  • Progent's certified Microsoft Project and Project Online experts can provide comprehensive remote and on-premises support services for Project Server and Project Online and for Microsoft products that integrate closely with Project and Project Online. Consulting support services offered by Progent include Microsoft Project Server integration, SharePoint 2013 migration planning and development, SharePoint 2010 design and deployment, SQL Server 2016 integration, Microsoft SQL Server 2014 integration, Microsoft SQL Server 2012 support, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, Excel and Microsoft Office 365 Excel application support, and PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE network consultants to help you to optimize your infrastructure to support local, branch, home-based, and mobile users so that they can utilize Project Server to collaborate securely and efficiently. Progent's certified network security consultants can assist you to plan and enforce security policies that protect important project information without disrupting the productive sharing of authorized information.

  • Progent's Juniper Networks-authorized network engineers can help your company to design and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from outdated products to the latest releases. Progent's Junos OS consultants can provide support for Juniper's flagship network operating system to help you to streamline the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage networks that include a mix of Juniper's OS platforms.

  • Progent's Microsoft Skype for Business consultants offer online and onsite consulting services for companies of all sizes to assess the benefits of upgrading to Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration platforms such as Cisco Video Interop Server. Progent's certified network security consultants can help you to create and verify a security strategy for your Skype for Business deployment that meets regulatory standards.



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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are looking for technical help, information technology outsourcing, or advanced expertise from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.
















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