Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Progent's experts knows how to deliver a wide array of consulting and technical support assistance for information networks powered by any mix of Microsoft, Cisco, Apple Mac, or Linux technologies. Network support services available to small companies in the Monterey area by Progent's staff of Microsoft and Cisco certified technical experts include:

  • Progent's Microsoft-certified consultants can provide remote or in-person expertise to help businesses of all sizes to plan, implement, manage, and repair a backup/restore system based on System Center 2012 Data Protection Manager. Progent's System Center Data Protection Manager (SCDPM) consultants can assist you to migrate from earlier releases of SCDPM or from another backup system, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent can provide as-needed help for resolving particularly stubborn problems, or comprehensive project management support. Progent's consultants can also assist you to design Data Protection Manager into a comprehensive disaster recovery strategy.

    Progent's Microsoft Access consultants can provide economical remote support for all editions of Office Access including desktop and browser-based versions and can provide expert help for Access application development, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also can provide tailored online training for Office Access programming and database management.

  • The Help Desk Call Center service delivery model used by Progent offers small companies a dependable option to replace dependence on freelance service individuals by offering in-depth technical knowledge shared by all support groups, optional round-the-clock access to emergency help, escalation capability to appropriate specialists for solving even the most difficult issues, service consistency and dependability, prompt follow-up enforced by seasoned service administrators, a choice of convenient techniques for initiating service jobs, and a high level of progress transparency made possible by ticket updates and accessible through a web-based portal.

  • Progent's Amazon Web Services (AWS) planning and integration experts can provide affordable remote support to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness assessment, system design and review, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security. Progent offers advanced expertise with firewalls and VPN connections and can help you create cloud-based or hybrid environments that efficiently integrate Amazon AWS resources. Progent can provide as-needed support or Progent can deliver project management outsourcing to help you migrate efficiently to the Amazon AWS cloud.

  • Progent can help you setup Windows Services for UNIX or Subsystem for UNIX-based Applications to achieve co-existence between Windows and UNIX/Linux networks. SFU offers interoperability between Microsoft Windows Server and various versions of Linux/UNIX including Solaris 7, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows server folders via NFS and integrated authentication in native Windows Server Active Directory environments. SFU's Interix subsystem includes a full set of UNIX utilities and shells, support for a single rooted file system, and an application development kit for porting applications.

  • Progentís affordable Offsite SCDPM-based Backup Service incorporates the advanced capabilities of Microsoft Data Protection Manager with the world-class security facilities of the QTS data center to deliver ongoing, transparent backup for as much as 2.5 Terabytes of data from one or more of your Windows-powered servers. Progent's service offering includes all configuration, management, and monitoring required for a complete offsite backup solution.

  • Progent's easy by-the-minute billing policy requires no complex contracts, retainers or hidden fees. Many competitors have minimum charges or other additional charges that drive up support costs. For remote support from Progent during normal business hours, you only get billed for the time spent working on your problem. If it only takes ten minutes to resolve your issue, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are charged exclusively for the time when Progent's expert is actually on-site working on your issues. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might be billed for our expertís travel time, but not a higher emergency rate. Because Progent maintains a large pool of expert consultants located within the entire Northern California service territory, an available consultant is typically close by to help. Progent can also dispatch onsite technical support to the majority of zip codes in the United States within one business day of receiving a service request.

    Microsoft SQL Server 2014 incorporates major enhancements in key areas such as performance, uptime, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and on-premises services including planning, deployment, management, remediation, and software development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 investment. In case your organization is already running Microsoft SQL Server 2014, Progent can help you to perform an efficient migration to Microsoft SQL Server 2016.

  • Integration of Cisco's wireless VoIP phones usually requires that you set up and fine tune numerous key pieces of your Wi-Fi environment including access points, routers and switches, wireless LAN controllers, and call management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and onsite assistance to help your organization build and administer a Cisco wireless VoIP phone deployment by delivering services that can range from debugging the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

  • Cisco Unified Communications Manager (Unified CM), previously branded CallManager, operates as the foundation of Cisco's collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX solution by integrating closely with applications that include Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of Unified CM configuration and debugging in areas such as integrating Voice over IP phones and desktop video phones, designing dial plans, configuring SIP trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating Cisco UCS server clustering systems for high availability, and integration with Exchange Server and Skype for Business.

  • VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.

  • Based in California's Silicon Valley, Progent offers Microsoft technology support servicesonsite support, network outsourcing and network consulting services to organizations in California and in larger metropolitan areas across the United States. Progent's engineers can also deliver advanced remote IT consulting services, network monitoring, and emergency technical support to cut expenses and reduce downtime for organizations nationwide.

  • Progent's Microsoft-certified consulting team members and consultants for Apple Macintosh technology can help you to connect your Apple Macintosh workstations and laptops with your Exchange server through comprehensive Microsoft Entourage and Outlook for Apple Mac support. Progent will ensure that your Microsoft Exchange Server is optimally setup and that WebDAV, LDAP and Outlook Web App or Web Access are properly installed. Progent can also provide a broad range of Microsoft Exchange support such as systems integration, troubleshooting, security management, remote access, performance tuning, plus spam and virus filtering and email encryption. Progent also can provide tailored one-on-one Mac OS X training.

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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you require computer help, information technology outsourcing, or top-level services from a Progent consultant, call 831-600-4300 or visit Contact Progent.

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