Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Progent's Information Technology Support Services in a Nutshell
Our Network Support services are geared on small companies that need fast and economical solutions for network reliability, security, performance, or support. This brief examples of consulting support and technical experience will give you a sense of ways in which Progent can help enhance the competitive value of your computer environment.

• Progent's simple engagement model has complex contracts, retainers or hidden fees. Many competitors have minimum charges or other extra fees that drive up support costs. For remote support from Progent, you only pay for the actual time spent working on your issue. If it only takes ten minutes to fix your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed only for the time when our team member is actually on-site solving your problems. We only charge a reasonable $35 per visit onsite fee. No other travel fees or expenses. Just our value priced hourly rate. For emergency same-day on-site service calls, you may be billed for our expert’s travel time, but never an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available expert is usually close by to help.
  
  
• Progent's knowledge transfer services include one-on-one education customized for individuals who want to enhance their skills of mainstream office productivity applications and network hardware. Find out more about Progent's Microsoft Word training, Excel education, Microsoft Project training, and Mac education. Progent also offers detailed documentation for all delivered services. These service reports provide your internal IT staff with a detailed and useful history of important technical problems surrounding your system and can provide insight into how to anticipate and solve issues in the future.
  
  
• Progent supports Manufacturing Resource Planning solutions through application experts who can support Microsoft Business Solutions, software from other suppliers, and legacy applications that provide financials, Enterprise Resource Planning, Manufacturing Resource Planning, project accounting, supply chain management, plus management applications for human resources, sales, retail environments, and distribution.
  
  
• For mixed-platform environments that feature Linux/UNIX and Microsoft-based servers and workstations, Progent's UNIX-Microsoft integration, support and troubleshooting consulting services include network infrastructure deployment and support, support for Windows Services for UNIX, remote server monitoring and administration, remote technical support and troubleshooting, onsite technical support throughout Northern California, and Helpdesk support services.
  
  
• By making sure that the appropriate equipment service contracts are in force and that your network system has secure remote access capabilities, Progent's IT outsourcing packages set the stage for quick resolution of server problems plus fast and cost effective technical support thanks to remote server monitoring and troubleshooting. Progent can reduce expenses by helping you develop rules-based scripts that allow Microsoft Operations Manager to perform complex corrective actions which would otherwise require the manual involvement of technical personnel. When you require troubleshooting expertise from Progent's certified professionals, you will receive priority response.
  
  
• Load balancing of multiple servers increases performance and offers fault tolerance by working around failed servers in a load-balanced farm. Progent's load balance support services cover a wide range of load balancing technologies including server balancing, application balancing, and network path routing.
  
  
• Installing MOM 2005 can be a challenge. With over 5 years of experience with MOM deployments, Progent's technical team members can help you select appropriate MOM components, install and configure MOM, and create customized rules, scripts, reports and alerts for your enterprise. Progent can also document Operations Manager server monitoring policies and procedures. You can outsource event response to Progent's Microsoft-certified technical team. With years of network management experience, these IT professionals can also act quickly on the information generated by MOM to keep critical servers operating smoothly. By analyzing trend analytics and responding efficiently to notifications, Progent can fix emerging problems before they cause disruption or fix critical issues as soon as they occur. In most cases, Progent can solve problems remotely, saving time and money. For major issues requiring on-site service, Progent can quickly, send a field engineer to the location of any small business in Northern California.
  
  
• Progent is experienced in providing assistance installing Microsoft Active Directory systems to correct unsuitable initial decisions in deploying this complex product. Progent can suggest deployment strategies that address important issues such as AD naming standards, hierarchical model, system management structure, utilization and structure of group policy, plus security and audit trail definitions. Progent can also evaluate the impacts of server and service configurations on operational goals and performance needs.
  
  
• Progent has deep experience both supporting Microsoft Operations Manager (MOM) and using this advanced server monitoring application. Progent offers Northern California organizations two basic outsourcing service packages built on Microsoft Operations Manager (MOM): Managed Network Monitoring Package and 24x7 Server Monitoring Package. To view a single-page printable datasheet describing Progent's two outsourcing packages for mid-size businesses click:
  Server Monitoring Packages 69 Kb PDF file).
  
  
• Progent offers comprehensive Microsoft Business Solutions Microsoft Dynamics CRM consulting and uses this powerful productivity application as a core line-of-business application. Microsoft Dynamics CRM helps companies build successful customer relationships by providing integrated Sales and Customer Service modules that enable team members to share vital customer data to help improve sales success and produce consistent, responsive customer service.
  
  
• Progent's security services include comprehensive security evaluation and auditing, disaster recovery, anti-virus defense and deletion, anti-spam filtering, firewall appliance, ISP relationships, backup strategy definition, and building the infrastructure for secure commerce.
  
  
• Progent offers Windows 2003 Server clustered environment consulting to help your organization implement clustered server configurations that can potentially provide 100% uptime, even for normal maintenance functions. This redundancy is possible because a single server in a cluster can be brought down for maintenance tasks without affecting users. Clustering also allows information technology personal to perform important security patches during regular office hours without reducing user productivity.
  
  
  
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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you need computer help, IT outsourcing, or advanced services from a Microsoft or Cisco certified engineer:

Call 831-886-7222 or send email to information@progent.com