Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Progent's certified professionals can deliver a broad range of engineering and technical support help for IT environments based on any combination of Windows, Cisco, Apple, or Linux platforms. Services available to small and mid-size organizations in the Monterey area by Progent's staff of seasoned engineering experts include:



  • Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager, is a converged voicemail solution that promotes collaboration by offering a variety of alternatives for retrieving calls and messages within an environment that is simple to implement and manage. Cisco Unity Connection lets you access and manage voice messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP Phone, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses and enterprise satellite offices with as many as 500 users. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging deployment gives you the highest possible business advantage.

  • Microsoft ISA Server and the newer Microsoft Forefront TMG are software platforms that include an application-aware firewall that can guard networks from outside and internal attacks. Both platforms perform in-depth inspection of Internet protocols to uncover threats that can elude legacy firewalls. Microsoft ISA Server 2006 was replaced by Microsoft Forefront TMG, which is built on ISA Server's technology while providing a variety of improved features. Forefront TMG 2010 has subsequently been retired by Microsoft, and the gateway security functions provided by the product are now usually taken over by purpose-built physical appliances from companies such as Cisco, Check Point, Juniper and WatchGuard. (See ASA 5500-X Firewall with Firepower Services configuration and support.) Progent offers online Forefront TMG support and Microsoft ISA Server consulting services to help you maintain and troubleshoot your older firewall environment, and Progent can help your organization to upgrade smoothly to a more current security solution by providing planning, integration, optimization, IT staff training and debugging.

  • VMware's NSX virtual network platform allows you to create complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly recover the complete virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to design, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

  • The Help Desk support delivery model adopted by Progent offers small organizations a dependable option to replace reliance on independent consultants by offering broad technical knowledge shared by all support teams, optional 24x7 access to urgent help, fast escalation to world-class experts for handling the most difficult issues, support consistency and reliability, quick follow through overseen by seasoned IT service administrators, a selection of convenient ways for initiating support tasks, and excellent process visibility enabled by ticket updates and accessible through a web-based portal.

  • Progent offers online training for popular workstation software products including Microsoft Office and Office 365 Excel, Word, PowerPoint, Visio, Microsoft Dynamics GP (Great Plains), Acrobat, Adobe Photoshop CS, Crystal Reports, Windows 8.1 and Windows 10. Live online instruction offers all the advantages of conventional in-person sessions, such as immediate communication between clients and teachers, but eliminates the expenses of travel and the hassle of trying to accommodate the availability of teachers and students.

  • System Center 2016 Data Protection Manager provides small and mid-size businesses automatic backup and easy recovery functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-aware backup for key platforms like SQL Server, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft Gold-certified System Center 2016 Data Protection Manager consultants can assist you to design, implement, manage, and repair an enterprise-wide backup/restore system built around SCDPM 2016. Progent can help you to upgrade from a previous version of DPM or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on local, hosted, cloud or hybrid deployment models. Progent can provide remote or onsite support and can deliver occasional guidance to resolve challenging issues or provide end-to-end project management services to make sure you finish your SCDPM 2016 deployment on time and on budget.

  • Load balancing of multiple servers increases performance and offers fault tolerance by side stepping crashed servers in a load-balanced farm. Progent's load balancing consulting services cover a wide assortment of high-availability load balancing technologies including network load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching technology such as Cisco Content Engine. Non-stop load balancing technologies for which Progent offers consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

    Progent's certified Office Excel and Office 365 Excel consultants offer a wide variety of online support services to assist you to design, develop, pilot test, deploy, administer, and troubleshoot applications powered by any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to upgrade your existing Excel solutions to the latest releases of Excel, integrate Excel with iOS and Google Android smart phones and tablets, and resolve compatibility problems between different releases of Excel. Progent offers on-demand help to organizations looking for a fast fix to a stubborn problem related to Office Excel and Progent can also provide comprehensive project management support for migrating or developing line-of-business application software based on Office Excel. Progent's affordable webinar training classes for Excel can be custom tailored to address the special requirements of individuals or teams.

    Progent's certified Office Word and Office 365 Word experts can provide a broad selection of economical online support services to assist your organization to manage and troubleshoot your legacy Microsoft Office Word environment or help you to upgrade to a current version of Office Word. Support offered by Progent's experts include VBA software development, isolating and fixing compatibility issues between different releases of Word, integrating Office Word with different Office apps like Excel and Microsoft Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud connectivity, security and compliance support, and smart phone and tablet synchronization, and online Microsoft Office Word training tailored for individuals or groups.



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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are looking for computer support, information technology outsourcing, or advanced expertise from a certified Progent professional, call 831-600-4300 or visit Contact Progent.
















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