Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Progent's experts can provide a wide selection of consulting and technical support help for IT networks based on any mix of Microsoft, Cisco, Apple Mac, and Linux technologies. Network support services offered to small and mid-size organizations in the Monterey area by Progent's team of Microsoft Gold consulting professionals include:



  • Progentís business information reporting experts can provide online and onsite expertise to assist your organization with any aspect of business intelligence reporting from troubleshooting or enhancing reports to designing and deploying a comprehensive BI environment. Progent's management reporting experts can assist your company to maintain your existing reporting system, help you to migrate databases and applications from a discontinued reporting product to a modern one, and provide custom remote mentoring to meet your individual requirements. Progentís business reporting and analytics consultants offer expertise in the leading business intelligence reporting platforms including Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.

  • Progent can provide the cost-effective support of remote Internet connectivity experts to help your company to evaluate or enhance your Internet services so your Internet access solution aligns with your business requirements. Services available from Progent's engineers include assessment of your current bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and overseeing a smooth switchover to a new ISP and/or service plan. Provisioning can include enhancing current routers and configuring additional ones, implementing firewalls, and designing fault-tolerant BGP architectures.

    Progent's certified Excel and Office 365 Excel application consultants can provide a wide range of remote support services to help your organization to plan, develop, test, install, manage, and troubleshoot business applications powered by any version of Excel, including Excel 2016 and Office 365 Excel. Progent can help you to upgrade your legacy Excel solutions to the latest versions of Excel, integrate Excel with Apple iOS and Google Android mobile devices, and fix compatibility problems between different versions of Excel. Progent offers as-needed help to organizations looking for a quick solution to a stubborn issue related to Office Excel and Progent can also provide comprehensive project management services for upgrading or creating line-of-business applications based on Office Excel. Progent's affordable online training for Office Excel can be customized to address the special requirements of individuals or groups.

  • Progent's data loss prevention consultants and data leakage protection specialists can help you to configure Progent's Email Guard Security Gateway to enforce standard and custom content security policies for monitoring the content of email messages and attachments and blocking users from sending confidential or inappropriate information or spam. Email Guard's email content filtering technology can also help organizations avoid being blacklisted and keep compliant with industry privacy standards and regulatory requirements such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

  • Progent's certified Windows 7 migration engineers can help your company to administer and maintain Microsoft Windows 7 devices. Progent can also show you how to assess the likely business benefits of adopting Windows 8.1 or Windows 10. If you decide that it makes sense for your business strategy to migrate, Progent's Windows 8 migration consultants and Windows 10 integration experts can help you to design and execute a non-disruptive upgrade to Windows 8.1 or 10.

  • Progent's CISSP certified security experts and CISM certified security experts can help you to protect your Apple Macintosh network through professional services such as running extensive security auditing, cleanup after virus attacks, configuring firewalls, implementing safe remote access, deploying advanced software for defense against viruses, spam, and directory harvest attacks, and designing a comprehensive security strategy appropriate for your organization and network system.

  • Progent's Microsoft-certified consultants offers online or onsite support to help organizations of any size to plan, deploy, administer, and repair a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's SCDPM 2012 consultants can assist you to migrate from older versions of Data Protection Manager or from another backup/recovery system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent can provide as-needed help for resolving particularly challenging issues, or comprehensive project management services. Progent can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

    Progent's Cisco Meraki wireless AP experts offer online and onsite support to help organizations of all sizes to design, deploy, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed wireless access points. Progent can help your business to configure and manage Meraki-based wireless networks for environments that range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco products such as switches, ASR routers and firewalls to create a seamless ecosystem that delivers the same access, responsiveness, security, ease of management and availability for wired and Wi-Fi users regardless of their location or computing device. (See Cisco Meraki switches consulting and troubleshooting services.)

    Progent's System Center 2012 Virtual Machine Manager consultants can assist businesses of all sizes to follow leading practices to configure SCVMM 2012 hosts, networking, storage systems, and library resources; plan, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can assist your business to upgrade from an earlier release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to enhance and repair your current SCVMM 2012 ecosystem to make sure you get maximum business value.

  • Progent has put together two low-cost service packages intended to allow small companies to get an impartial network security evaluation from a qualified security consultant. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your network from outside your firewall to determine potential weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer executes a system scan from an authorized machine within your company firewall to determine the risk to internal attacks. Both security inventory packages are configured and run from a secured external site.

    Among the common online Cisco router consulting services offered by Progent are setting up domain name, IP addressing, routing maps, NTP, security logon banner and user accounts; configuring iBGP and HSRP, aggregation, static to EIGRP redistribution, and ECN gateways; reviewing BGP peering arrangements, routing configuration, and line settings; upgrading router's IOS image; validating failover; troubleshooting VPN tunnel issues; producing a network diagram and documenting router setup; plus policy and redundancy planning.

  • Progent's low-priced extended hours remote technical support program provides clients 24x7 availability of online technical support from Progent's Technical Response Center (TRC). Services offered outside regular business hours include fixing issues with Windows server products, Windows desktop troubleshooting, assistance with Microsoft Office applications, network and system backup/restore, and fundamental routing and switching help for Cisco networking products.



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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are in need of computer support, information technology outsourcing, or advanced services from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.
















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