Onsite Service Available in Morgan Hill, Gilroy

Progent's Network Support Offerings at a Glance
Progent's Information Technology Support services are focused towards small companies that need fast and economical assistance for system reliability, protection, efficiency, or maintenance. This brief list of professional support and technical expertise will give you an idea of ways in which Progent can assist you to enhance the competitive advantage of your computer environment.

• Progent can assist you design, select, test, deploy and maintain secure wireless bridges that integrate efficiently into your IT network while providing a level of security that equals or exceeds wireline connections. For an example of Progent's consulting services for building-to-building wireless bridging, read the Wireless Consulting Case Study.
  
  
• Setting up Microsoft Operations Manager can be a challenge. With over 5 years of experience with Microsoft Operations Manager deployments, Progent's consulting experts can help you select appropriate Operations Manager components, install and configure MOM, and develop custom rules, scripts, reports and notifications for your business. Progent can also document Operations Manager server monitoring procedures. You can outsource event response to Progent's Microsoft-certified technical group. With years of network management experience, these IT experts can also act efficiently on the alerts generated by MOM to keep mission-critical servers running smoothly. By evaluating trend analytics and responding efficiently to alerts, Progent can resolve emerging issues before they cause disruption or fix critical problems as soon as they occur. In most cases, Progent can fix issues remotely, saving time and money. For significant problems requiring on-site support, Progent can quickly, dispatch a field engineer to the location of any small business in Northern California.
  
  
• Progent has lengthy experience both consulting on Microsoft Operations Manager (MOM) and using this advanced server monitoring application. Progent offers Northern California small businesses two basic outsourcing service packages built on Microsoft Operations Manager (MOM): Network Monitoring and 24x7 Server Monitoring Solution. To download a single-page printable datasheet describing Progent's two outsourcing packages for small businesses click:
  Network Monitoring Packages 69 Kb PDF file).
  
  
• Progent can provide a Great Plains – Dynamics GP technical expert to help maintain and improve your system. Progent can also help you design and implement an efficient cutover to Great Plains - Dynamics GP so that you preserve your historical data, enhance your information security, extend your reporting and analytics, leverage Microsoft Office support, and minimize business impacts by planning and following an efficient migration plan.
  
  
• Progent charges a competitive rate for computer network support. customers are not forced to waste money with retainers or minimum commitments that may result in paying for support services that are never delivered.  Progent does not jack up the cost for after-hours or urgent service, and doesn’t bill for travel time except for urgent support where on-site time is less than 4 hours. Progent is also expert at supporting and troubleshooting IT systems remotely, which eliminates travel time and reduces wasted productivity.
  
  
• Progent's security consulting services include comprehensive security auditing, disaster recovery, anti-virus defense and deletion, anti-spam filtering, firewall technology, ISP relationships, backup strategy definition, and establishing a foundation for secure commerce.
  
  
• Progent can help you install a secure, reliable e-commerce environment and can help you create web sites that are closely integrated with sales and inventory applications to reduce the expense and improve the stability of on-line B2B, business-to-consumer, or buy-side to sell-side commerce. Progent can help you architect custom web applications using powerful development tools and or tailor off-the-shelf software so that they accommodate your specific business requirements.
  
  
• Progent has produced a "IT Outsourcing Whitepaper" that summarizes the benefits a business can derive from outsourcing IT consulting and other information technology support services. To download a printable PDF copy of this document and find out how IT outsourcing can save you money and enhance productivity, click:
  Business IT Outsourcing Whitepaper (140 Kb PDF file).
  
  
• The vast majority of small office multi-site communications networks feature virtually no recovery from failed equipment. Progent offers multi-site connectivity consulting to help you design and deploy high-availability, fault-tolerant environments for multi-location connectivity.
  
  
• Microsoft MOM improves the availability of critical applications by proactively identifying and helping to solve problems before they can impact a server. MOM can optimize system performance by verifying predefined performance thresholds and usage patterns on key servers, allowing network managers to be more proactive in adding performance-hungry resources and to remove problem areas before they cause critical network bottlenecks. However, setting up Microsoft Operations Manager to take full advantage of this feature-rich monitoring software can be a challenge. With over five years of prior experience with the NetIQ technology upon which MOM is based, Progent's network specialists can help you chose appropriate MOM components, install and setup Operations Manager, and develop custom rules, scripts, reports and alerts for your organization. Progent can also document Operation Manager’s server monitoring procedures.
  
  
• Progent can help you install Windows Services for UNIX to achieve co-existence between Windows and UNIX/Linux networks. SFU provides interoperability between Windows Server 2003 and various versions of UNIX based operating systems including Solaris 8 and 10, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. SFU allows you to share Windows server folders via NFS and integrated authentication in native Windows Server 2003 Active Directory environments. SFU's Interix subsystem includes a full set of UNIX utilities and shells, support for a single rooted file system, and a application development package for porting applications.
  
  
• Even if your Information Technology budget is small, Progent offers cost effective support packages that will give your IT network the stability, security and functionality your business needs. Progent's Network Support Services combine the talent of some of Silicon Valley’s most experienced Microsoft-certified and Cisco-certified IT experts, the latest network management software, and affordable service programs to keep your critical computer network applications and servers up and running.
  
  
• The open architecture of Microsoft Great Plains – Dynamics GP makes it possible to develop Custom Great Plains – Dynamics GP applications that provide all of the core functionality of proven Great Plains solutions but also meet the specialized needs of your company. With access to the Modifier with Microsoft Visual Basic for Applications, applications developers can utilize the most widely used customization environment in the software industry to quickly tailor Great Plains – Dynamics GP information views, create business logic, customize forms, or extend integrations with Microsoft Office applications. Progent's expertise with Microsoft .NET technologies, Microsoft SQL Server Support, and programming experience with VBasic, XML and other developer tools make it possible to implement customized line-of-business applications and web commerce solutions that integrate seamlessly with Great Plains.
  
  
  
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If your small business is in Morgan Hill, Gilroy or anywhere in the Silicon Valley area and you require computer assistance, IT outsourcing, or advanced expertise from a Progent expert:

Call 408-465-8400 or send email to information@progent.com