Onsite Service Available in Morgan Hill, Gilroy

Progent's Network Support Services at a Glance
Our Information Technology Support expertise is focused towards small companies that require fast and affordable solutions for network availability, security, performance, or support. The following abbreviated list of consulting support and information technology experience should provide you with a sense of how Progent can help you increase the business advantage of your information network.

• Progent has published a whitepaper that details the benefits a small office can derive from outsourcing IT support and other IT services. The whitepaper gives specific examples of how Northern California based organizations benefited from Progent's outsource services by enhancing the business value of their information technology networks and reducing costs on IT consulting. To view a printable PDF version of this document and find out how IT outsourcing can reduce expenses and improve productivity, click:
  Small Office IT Outsourced Support Whitepaper (140 Kb PDF file).
  
  
• License-free wireless interoffice links offer a fact and inexpensive way to establish secure, high performance data connections between offices. This can eliminate the cost of an extra private line, provide an emergency fault tolerant communication link, or act as an inexpensive data backhaul. By reducing setup costs and eliminating recurring costs associated with standard T1, E1 or DS-3 lines, wireless bridges can usually pay for themselves within a short period.
  
  
• Managed Server Monitoring is a type of shared outsourcing that allows your internal technical team to benefit from the server monitoring services of an outside consulting firm. If your organization has a small internal technical staff, Progent's Managed Network Monitoring co-sourcing package is an inexpensive way to maximize system uptime, performance and security. For customers who subscribe to Progent's Managed Network Monitoring Package Progent performs a system assessment and installs Microsoft Operations Manager (MOM), configures the MOM server infrastructure to monitor your servers, provides Help Desk Call Center support coordinated with MOM, monitors, analyzes, and/or takes care of issues, and performs regular service maintenance including installation of service packs and security updates.
  
  
• The complexity and integration demands of Windows 2003 Server requires an information technology professional with hands-on expertise and broad knowledge in architecting and building cohesive end-to-end enterprise technology solutions. The experience of Progent's Microsoft-certified expert staff, with an average of over 10 years of industry background in Microsoft integration, assures you success in identifying the right solution and ideal configuration of Microsoft Windows Server 2003 that aligns best with your business requirements.
  
  
• Progent offers Northern California mid-sized businesses two basic outsourced service packages built on Microsoft Operations Manager (MOM): Fully Managed Server Monitoring Package and 24x7 Server Monitoring Package. To download a single-page printable datasheet describing Progent's two Network Monitoring Packages for mid-size companies, click:
  Network Monitoring Packages 69 Kb PDF file).
  
  
• Progent can assist you architect, select, test, deploy and maintain secure wireless bridges that integrate transparently into your IT network while providing a level of security that equals or exceeds wireline network connections. For an example of Progent's consulting for building-to-building wireless bridging, read the Case Study on Wireless Deployment.
  
  
• Progent's Linux software developer outsourcing services provides your Linux specialists access to highly-skilled IT professionals to build and manage your IT network without the cost and distraction of managing a large in-house network administration and support staff. Progent's information technology outsourcing allows Linux developers to focus their technical expertise on important business initiatives while still enjoying the benefits of high-quality IT support. Progent has produced a Business Information Technology Outsourcing Whitepaper that details how outsourcing can save you money and enhance productivity.
  
  
• Progent's highly evolved detailed service documentation reporting system provides comprehensive documentation for all delivered services. Every Progent staff member has full access to all the details of services delivered by any technical team member to every client. This record of problems and solutions, as well as false alarms and missteps, is organized as an easily viewable and searchable database that allows Progent's consultants to share their experiences organization-wide so that the overall efficiency of Progent's support grows over time.
  
  
• Progent's knowledge transfer consulting services include one-on-one training customized for individuals who want to enhance their knowledge of mainstream office productivity applications and network hardware. Find out more about Progent's Microsoft Word education, Excel training, Microsoft Project education, and Apple Macintosh education. Progent also provides detailed documentation for all completed services. These service reports provide your internal technical team with a concise and helpful history of important technical issues involving your network and can provide insight into how to anticipate and resolve issues in the future.
  
  
• Progent offers Windows Server 2003 clustered environment expertise to help your enterprise implement clustered server configurations that make possible 100% uptime, even for normal maintenance functions. This high-availability is possible because a single server in a cluster can be brought off-line for maintenance functions without impacting users. Clustering also allows network administration personal to perform important security patches during regular office hours without affecting user productivity.
  
  
  
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If your small business is in Morgan Hill, Gilroy or anywhere in the Silicon Valley area and you need technical help, IT outsourcing, or professional services from a Microsoft or Cisco certified expert:

Call 408-465-8400 or send email to information@progent.com