Onsite Service Available in Morgan Hill, Gilroy

Progent's computer support services for small companies in the Morgan Hill area are focused on customers who need immediate and affordable assistance for system reliability, security, productivity, administration, or repair. The following brief list of Progent's consulting support services and networking expertise should give you an idea of the ways Progent's team can help your company to enhance the competitive value of your computer system.



    Progent's Technical Response Center (TRC) is committed to delivering the highest level of remote computer support available for emergency and standard issues. For emergency problems that affect many workers, key individuals, or a mission-critical program, the Technical Response Center is set up to respond in one hour or less. For standard issues, the TRC will address your issue within two hours. In all cases, your trouble ticket will be generated quickly and accurately, you will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on each resolved issue to verify you are satisfied with the outcome and ready to close the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

    Progent's Microsoft System Center 2012 consulting experts have over 15 years of experience integrating, maintaining and troubleshooting the key components that make up System Center and can help you to design, deploy, support, and fix your System Center solution to maximize the availability and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent also offers System Center 2016 migration planning and support to assist your organization to transition to the current version of Microsoft System Center from an older one or from a third-party datacenter management solution to provide the benefits of best-in-class deployment, automation, security and compliance, plus datacenter and critical application performance monitoring.

  • Progent offers online access to an Oracle consultant for Oracle DBA support or an Oracle software developer. Progent can assist you to develop efficient mechanisms for key Oracle database administration activities such as database tuning, backup and restore processes, and database security, or train your IT staff to follow industry leading practices for streamlining various management tasks. Progent can in addition offer the services of a PL/SQL programmer to help you to build, test, troubleshoot, or port Oracle applications that can vary from business reports to database-powered web commerce sites. Progent has experience with SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to tune existing SQL programs by utilizing Oracle's SQL Access Advisor.

  • Progent's economical extended hours online technical support program offers companies 24x7 availability of remote technical support from Progent's TRC. Services offered beyond normal work hours include resolving issues with Microsoft server products, Windows desktop support, help with MS Office applications, network and system backup and recovery, and fundamental routing and switching support for Cisco networking products.

  • Progent has lengthy experience both providing Operations Manager consulting and utilizing this advanced system monitoring application. Progent can provide small businesses two economical outsourcing service plans based on Microsoft System Center Operations Manager: Managed Monitoring Package and 24x7 Server Monitoring Solution. To view a one-page datasheet describing Progent's two outsourcing service packages for mid-size businesses click: Network Monitoring Bundles.

  • Progent's most popular enterprise support services include planning, piloting, deploying and repairing networks built around Microsoft products by offering services such as complicated Active Directory design, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 troubleshooting, Microsoft SQL Server application programming, and Oracle DBA support and programming. For application and infrastructure management, Progent can provide System Center 2016 planning and support, Microsoft System Center 2016 Operations Manager deployment and troubleshooting, and Microsoft System Center 2016 Configuration Manager design and integration. For Windows 8.1 integration, Windows 10 planning consulting, and Microsoft Exchange 2013 upgrades, Progent can assist with planning and also offers onsite assistance in installation at locations in larger cities throughout the U.S. Progent's large team of Cisco CCIE network consulting engineers can assist enterprises to resolve chronic connectivity problems affecting the stability or performance of mixed-platform computer networks. Progent's CISA, CISSP, and CISM certified security experts can perform an impartial and complete security evaluations to help large organizations meet mandated security standards.

  • Progent can deliver a broad array of affordable desktop support services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows, Mac OS X Lion, or various versions of Linux. Progent's desktop support services feature remote and on-site help and vary from urgent help to comprehensive outsourcing of workstation administration and technical support.

    Progent's certified MS Exchange 2016 Server migration consultants can assist your business in all facets of your upgrade to Microsoft Exchange Server 2016 including designing high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing compliance for Exchange Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant client access services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).



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If your small business is in Morgan Hill, Gilroy or anywhere in the Silicon Valley area and you are looking for technical support, information technology outsourcing, or top-level services from a certified Progent engineer, call 408-465-8400 or visit Contact Progent.
















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