Onsite Service Available in Morgan Hill, Gilroy

Progent's network consulting for small and mid-size businesses in the Morgan Hill area are focused on clients who need quick and economical assistance with network stability, security, efficiency, administration, or recovery. The following short selection of Progent's engineering support services and practice areas should give you an idea of the ways Progent can help you to increase the competitive value of your computer system.



  • Progent's Microsoft AD support service includes expertise in architecting, deploying and troubleshooting complex Microsoft Active Directory (AD) installations. Progent's Microsoft-certified engineers have broad knowledge about resolving complex Active Directory issues such as replication, multi-domain partition configurations, damaged Active Directory objects, removal of legacy pilot software configuration objects in existing Active Directory environments, and repair of failed installations of AD and AD-integrated applications. Progent is also skilled in using “expert only” AD tools like ADSIEDIT, and NETDIAG.

    Progent's Office and Office 365 consultants can help companies of any size to integrate Office desktop and Office 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that offers quick ROI and promotes better business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 apps with each other and with other key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server. Progent's consultants can also help you to fix compatibility problems with different versions of Microsoft Office and can provide customized online Office and Office 365 instruction to individual users and groups.

  • Progent's Cisco IP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified CM Express (CME) to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST solutions for survivability.

  • Progent's Microsoft-certified Skype for Business experts can provide online and on-premises consulting services for companies of any size to evaluate the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to design a local, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you to design and verify a security strategy for your Skype for Business deployment that meets regulatory standards.

  • Progent is the leading source of convenient, quick, and affordable access to Cisco CCIE support professionals. CCIEs are elite networking experts who earn this top-level classification only as a result of thorough examination by Cisco. CCIEs can resolve even the most complicated issues associated with network design, integration, troubleshooting, and maintenance. Progent’s CCIE professionals work closely with Cisco in-house staff in analyzing issues with Cisco's IOS software and devising fixes or acquiring patches to correct anomalies. Progent offers fast access to a CCIE by telephone so that you are able to get immediate assistance for complex network troubles that are impacting worker productivity but are outside the expertise of your usual network service resources.

    Progent's MS Exchange 2016 migration consultants can help you in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of IT security experts. GIAC accreditations are acknowledged by companies and institutions all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the security disciplines addressed under GIAC accreditation such as evaluating network vulnerability, security incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with government mandates for reporting security incidents.

  • Microsoft's virtual desktop solutions lower the work needed for IT administrators to set up software programs so they are standardized throughout a corporate user base, provide the ability to control access to critical information, and allow fast installation of additional or updated workstations. With Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS streamlines client connectivity, improves responsiveness, tightens data security, unifies administration, and provides a nearly transparent client environment. Progent's Windows Server 2008 R2 consultants can assist you to evaluate the business advantages of Microsoft's virtual desktop technologies, configure pilot and on-line deployments, optimize your system architecture to support virtualized clients efficiently, evaluate and resolve security issues, and educate your IT administrators to utilize best practices to gain a fast ROI from desktop virtualization.

  • Virtualization technology allows many logical computers or "machines" to run in safe isolation from each other on a single physical host computer. Virtualization reduces equipment and operational costs, allows a mix of operating systems to share the same computer, simplifies provisioning, improves fault tolerance, and allows on-demand resource allocation, which is critical for cloud computing. Progent's virtualization consultants can provide Windows Server 2016 Hyper-V local and cloud solutions, Windows Server 2016 Hyper-V expertise, Windows Server 2012 R2 network and server virtualization support services, Microsoft Windows Hyper-V Virtual Server consulting, VMware vSphere and vCloud planning and deployment, VMware NSX Network Virtualization design and integration, and Citrix XenServer virtual server support. Progent can configure virtual machines to maximize speed, fault tolerance and manageability while at the same time lowering costs; suggest and validate business recovery plans that minimize downtown in case of a catastrophic failure; and provide ongoing support, troubleshooting, and consulting services as virtualization technology evolves.

  • Progent has put together two ultra-affordable service packages designed to allow small businesses to receive a professional security assessment from a qualified security consultant. With Progent's External Network Security Inventory Scan, an engineer administers an extensive test of your network from outside your firewalled perimeter to uncover potential risks in the security posture you expose to the public. With Progent's Internal Security Inventory Scan, an engineer executes a system scan from a secure computer within your company firewall to assess your exposure to inside attacks. Both security inventory packages are set up and executed from a protected external site.

    Progent's certified Microsoft Office Word and Office 365 Word experts offer a broad selection of economical online consulting services to assist you to manage and troubleshoot your legacy Microsoft Office Word solution or help you to move to a current version of Office Word. Services available from Progent's experts include VBA programming, isolating and resolving compatibility problems between various releases of Office Word, integrating Word with different Office apps such as Excel and Outlook or with third-party platforms and plug-ins,network optimization for dependable. reliable cloud access, security support, and smart phone and tablet integration, and remote Office Word training sessions customized for individuals or groups.



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If your small business is in Morgan Hill, Gilroy or anywhere in the Silicon Valley area and you require technical support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 408-465-8400 or visit Contact Progent.
















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