Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Progent's experts can provide a broad array of engineering and support assistance for IT environments based on any mix of Microsoft, Cisco, Apple Mac, or Linux platforms. Network services available to small businesses in the Napa neighborhood by Progent's team of seasoned technical experts include:

  • Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • Progent offers online access to an Oracle consultant for Oracle database administration support or an Oracle software developer. Progent can assist your business to create effective mechanisms for critical Oracle DBA activities including database tuning, backup and restore strategies, and information protection, or mentor your IT personnel to follow industry best practices for simplifying major management tasks. Progent can in addition offer the services of a PL/SQL programmer to help your company to build, test, troubleshoot, or migrate Oracle programs that can vary from business reports to data-driven web commerce sites. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper tools and can help you to tune current SQL code by utilizing Oracle's SQL Access Advisor.

  • Progent's Microsoft Project consultants can provide comprehensive online and onsite support for Microsoft Project Server and Project Online and for Microsoft products that work in conjunction with Microsoft Project. Consulting support services provided by Progent include Microsoft Project Server and Project Professional set up, SharePoint Server 2013 migration planning and application development, SharePoint 2010 design and configuration, Microsoft SQL Server 2016 migration, SQL Server 2014 migration, SQL Server 2012 support, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 support, Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE network consultants to assist you to optimize your environment to accommodate local, branch office, home-based, and mobile workers so that they can use Project Server to collaborate securely and efficiently. Progent's network security experts can assist your IT team to plan and police security policies that protect important project data without disrupting the efficient exchange of authorized information.

  • Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM apps like Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE internetworking, deploying ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

  • The overwhelming majority of business multi-office communications networks have no recovery ability to handle Internet circuit failures. Progentís interoffice connectivity engineers can help small businesses achieve zero-downtime Interoffice connectivity through redundant networks featuring transparent failover. Progentís Cisco-certified Cisco Certified Internetwork Experts can design and implement high-availability Inter-office networks supported by fault tolerant EIGRP routers or fault tolerant OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offer economical non-stop interoffice networking.

  • Based in Northern California, Progent provides Microsoft technology consultingonsite help, computer network outsourcing and IT consulting services to businesses in Northern California and in larger metropolitan areas across the U.S. Progent's engineers can also deliver advanced online network consulting services, network monitoring, and emergency troubleshooting in order to cut expenses and minimize productivity loss for businesses nationwide.

  • Progent offers enterprise customers online or on-premises NetApp SAN consulting support for NetApp's entire portfolio of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to resolve issues with NetApp SAN environments quickly and affordably following leading practices.

  • Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting to assist organizations of all sizes to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can assist your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

  • Progent's Amazon Web Services (AWS) integration experts offer affordable online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can show you how to deploy cloud-centric or hybrid environments that seamlessly incorporate Amazon AWS cloud services. Progent offers occasional consulting or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move efficiently to the Amazon AWS cloud.

  • ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital computers that drive your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so that all looming issues can be addressed before they can impact productivity.

  • In completing IT projects for large customers, Progent uses a phased approach based on defined steps in order to meet budget constraints, scheduling, and engineering goals while minimizing business disruption. Progent's methodology utilizes field proven industry project management standards founded on the sound practices defined by the Microsoft Solutions Framework and includes requirements definition, design proposals, proof of concept piloting, design adjustment, and expertly guided production roll-out. All phases are comprehensively documented to provide a comprehensive record of technical services provided and to assist in ongoing system management.

  • Progent's Microsoft AD consulting support includes certified expertise in designing, setting up and troubleshooting complex Active Directory (AD) environments. Progent's Microsoft-certified staff have broad experience troubleshooting challenging Active Directory issues like replication, multi-domain partition configurations, damaged Active Directory objects, clean-up of legacy pilot software configuration objects in existing AD environments, and fixing of failed installations of AD and AD-integrated applications. Progent is also skilled in using advanced AD utilities such as ADSIEDIT, and NETDIAG.

  • Progent's hybrid cloud solutions consultantsoffer advanced online consulting to help businesses of all sizes to integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective hybrid environments that support Windows and Linux operating systems and apps in hybrid network models that utilize physical resources as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

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If your small business is in Napa or anywhere in Napa County or Solano County and you are in need of technical support, information technology outsourcing, or advanced expertise from a Progent consultant, call 707-603-2323 or visit Contact Progent.

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