Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Progent's IT support for small and mid-size organizations in the Napa neighborhood are focused on customers who need fast and economical assistance with network reliability, security, efficiency, manageability, or repair. The following short list of Progent's consulting support options and networking expertise will give you an idea of how Progent's team can help your company to increase the business value of your information system.



  • Progent has a long background delivering a broad range of online network consulting and urgent repair services to local governments and schools throughout the United States. Progent is among the industry’s pioneers in providing expert online IT support and has delivered IT solutions to organizations in every state. (Refer to Progent's client testimonials.) Progent's remote computer support for local governments saves travel costs and resolves problems faster than on-premises service calls.

  • Progent has put together two ultra-affordable service bundles designed to allow small companies to receive a professional security evaluation from a qualified security consultant. With Progent's External Security Inventory Scan, an engineer administers a comprehensive examination of your IT infrastructure from beyond your company firewall to determine possible risks in the security posture you expose to the public. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from an authorized machine within your firewall to assess vulnerabilities to inside threats. Both security inventory services are configured and executed from a protected remote location.

    Progent's Microsoft System Center consultants have more than 15 years of background integrating, maintaining and fixing the key platforms that make up System Center and can help your organization to design, deploy, support, and fix your Microsoft System Center 2012 R2 solution to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent also offers System Center 2016 upgrade planning and support to assist your organization to move to the current edition of System Center from a previous release or from a third-party datacenter management platform to deliver the benefits of enterprise-class deployment, centralized management, security, plus datacenter and critical application availability and performance monitoring.

  • Progent's Cisco CCIE-certified network technology consultants offer expert online and onsite consulting for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that run the gamut from small businesses and campus LANs to giant data centers and service providers. Progent can assist you to deploy Cisco's continually evolving switching technology to realize the performance, scale, uptime, virtualization support, data protection and manageability needed by your business. To learn about Progent's support for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting services. For information about Progent's support for Cisco's Nexus family of data center switches, refer to Nexus switch support. For information about Progent's support services for Meraki switches, refer to Cisco Meraki switches consulting and troubleshooting services.

  • Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.

  • Windows Server 2008 R2 represents a major advance in making IT networks more secure and fault tolerant, easier to virtualize and administer, faster, and able to provide an improved environment for web hosting and development. Progent's Microsoft-certified Windows 2008 support experts can help your company benefit fully from the enhancements incorporated into Windows Server 2008 R2 by providing certified consulting, technical support, education, temporary staffing, monitoring, and security services. Progent can also assist your company to plan and carry out an efficient upgrade to Windows Server 2012 R2. If you are considering creating a hybrid architecture that integrates local resources with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

  • Lync Server 2013 enables organizations of all sizes to create a manageable and secure communications ecosystem that permits a BYOD computing style with IM, real-time presence, web conferencing with application sharing and whiteboard, and both IP and PSTN telephony enabled for a broad range of desktop and handheld clients. Progent's certified Lync 2013 experts can help your company to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or hybrid model suitable for your present and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your management team and users. Progent has expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Excel and PowerPoint. If you are currently running Lync, Progent's Skype for Business Server consultants can assist you to design and implement out an efficient upgrade to Skype for Business.

  • The Help Desk Call Center support delivery model adopted by Progent's Technical Response Center offers small and midsize businesses an efficient option to replace dependence on independent consultants by offering in-depth technical knowledge shared by all support groups, optional round-the-clock availability of urgent help, escalation capability to world-class experts for solving the most complex problems, support consistency and dependability, quick follow-up enforced by seasoned service managers, a choice of easy-to-use ways for initiating support jobs, and excellent progress visibility enabled by ticket tracking and available via a web portal.

  • ProSight Data Protection Services (DPS) provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read about the entire ProSight series of affordable network monitoring and management services for small and mid-size businesses

  • Progent's Azure cloud planning and integration experts can help you with any stage of Azure cloud integration including needs definition, prerequisites assessment, system architecture, pre-production testing, implementation, centralized management, performance tuning, license controls, disaster recovery strategies, security planning, and regulatory compliance assessment. Progent can assist your IT staff to configure and debug firewall appliances and VPN tunnels so your clients can securely access to Azure-based services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft platforms to run in Azure including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to create a hybrid environment that transparently combines on-premises datacenters with Azure resources.

    Progent's Cisco Meraki Wi-Fi AP consultants offer online and onsite support to assist businesses of all sizes to design, deploy, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki cloud-managed APs. Progent can assist you to set up and manage Meraki-based wireless networks for sites that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco products such as switches, routers and ASA firewalls to create a seamless ecosystem that provides the same connectivity, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or computing device. (See Meraki switches integration.)



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If your small business is in Napa or anywhere in Napa County or Solano County and you are in need of technical help, information technology outsourcing, or top-level services from a Progent engineer, call 707-603-2323 or visit Contact Progent.
















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