Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Progent's certified professionals knows how to deliver a wide array of engineering and technical support help for IT environments powered by any combination of Windows, Cisco, Apple, or Linux platforms. Support services offered to small businesses in the Napa neighborhood by Progent's staff of seasoned engineering experts include:



  • Progent can provide advanced remote expertise for business continuity planning, validation, and education to help you to prepare for possible disasters, reduce service disruption for your most critical network operations, eliminate data loss, and comply with examiners' letters and business obligations. Progent's business continuity experts can work closely with your executive and network support group to perform risk and business impact analysis, define interdependencies, identify the resources needed to operate your business, prioritize crucial IT services and specify acceptable recovery times, select colocation centers, set up safe offsite connectivity for crucial employees, implement emergency notification mechanisms and define duties for personnel, document a comprehensive recovery and test plan, and train management and technical staff to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to create a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

  • Load balancing of multiple servers enhances throughput and offers redundancy by side stepping failed servers in a load-balanced array. Progent's load balancing services address a wide assortment of fault-tolerant load balancing solutions such as network load balancing, load balanced applications, network backbone routing, and content dispatching products including F5 Networks 3DNS. Non-stop load balancing vendors for which Progent can provide consulting services include Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing (NLB) feature of Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 BIG-IP Global Traffic Manager.

  • NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with synchronous replication to provide fast, zero RPO disaster recovery between sites located up to 185 miles (300km) apart from each other. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can help your business to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that meets your technical needs and budget. Progent can make sure you follow best practices for installing your MetroCluster environment by delivering help with procedures like assigning disk pools and shelf IDs, arranging plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your DR system to verify adherence with information assurance standards and government mandates.

  • There are hundreds of enterprise-grade data center colocation Sites in Northern California and larger cities throughout the U.S., and Progent's colocation center support team can enhance your network's redundancy and performance by helping you choose a colocation facility that meets the specific needs of your enterprise such as geographic location, size, communications, affordability, and value-added features and services. Progent’s data center IT services are designed for businesses with equipment located at colocation hosting facilities and requiring on-demand in-person service at the collocation site plus remote help from Microsoft and Cisco certified professionals. Progent provides a selection of colocation center consulting services such as system architecture evaluation, Windows and UNIX server integration and support, tech support for server and telecommunications networking, development and installation of non-stop configurations, architecting and deploying layered security structures, firewall configuration and support, configuring load balancing environments, and creating fault tolerant server clustering systems.

  • Progent can help you utilize Windows Services for UNIX or SUA to achieve co-existence between Windows and Linux networks. SFU offers interoperability between Windows Server and various versions of UNIX/Linux including Solaris 7, HP-UX 11i, AIX 5L 5.2, and Red Hat Enterprise Linux. SFU allows you to share Windows folders over NFS and integrated authentication in Windows Server AD environments. SFU's Interix subsystem includes a complete set of UNIX utilities and shells, support for a single rooted file system, and a software development package for porting software.

  • Microsoft System Center 2016 Operations Manager helps to ensure top performance and dependable availability for key applications by providing unified, mixed-platform monitoring of IT resources deployed across local systems and private and public clouds. Progent's SCOM consulting group can provide advanced remote and onsite expertise to assist businesses of any size to design, implement, tune, update and troubleshoot SCOM 2016 deployments. Progent's Operations Manager 2016 consultants can help your company to move to SCOM 2016 from earlier versions or from different monitoring platforms, or integrate a variety of monitoring tools into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your Operations Manager 2016 scope to include infrastructure based in public clouds by providing Azure consulting and Amazon AWS hybrid cloud expertise.

  • Internet Information Services, provided with Windows Server and Windows desktop, is a powerful role for web hosting and application development. The latest versions provide improved security, dependability, scalability, and troubleshooting while also incorporating significant improvements in automated and remote management. A variety of popular extensions to Internet Information Services have been built into newer releases including the Request Filter Module (formerly called URL Scan), which can prevent potentially harmful HTTP requests from being executed by hosted web software. Progent's Internet Information Services experts can assist you to deploy IIS as well as the latest extensions to IIS Manager such as the GUI for controlling FastCGI programs.

  • Progent has created a white paper that details the benefits organizations of any size can derive from outsourcing or co-sourcing IT support from Progent. Progent's Network Support Outsourcing and Co-sourcing white paper includes Progent's proven IT service delivery model for IT consulting that ranges from router configuration to advanced project management. The report also explains how Progent's outsourcing support services can assist companies to save money, accelerate productivity, and increase the value of their IT network. To read Progent's white paper, click: Advantages of Outsourcing and Co-sourcing Network Support from Progent.

  • Progent's Microsoft-certified Active Directory experts have extensive knowledge troubleshooting complex Active Directory problems such as server replication problems, multi-domain partition configurations, corrupted Active Directory objects, cleanup of evaluation application configuration objects in production Active Directory systems, and restoration of unsuccessful setups of Active Directory and AD-enabled software. Progent is also proficient in working with “expert only” AD tools like ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address key areas including Active Directory naming standards, hierarchical model, IT management model, use and structure of group policy objects, as well as security and auditing definitions. Progent can also anticipate the impacts of server and service configurations on functionality and speed. Progent can help businesses to design and implement configurations of Active Directory Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.



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If your small business is in Napa or anywhere in Napa County or Solano County and you are looking for technical support, information technology outsourcing, or top-level expertise from a Progent professional, call 707-603-2323 or visit Contact Progent.
















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