Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Progent's experts can provide a wide selection of engineering and technical support assistance for IT environments based on any mix of Microsoft, Cisco, Apple Mac OS X, and Linux technologies. Network services available to small organizations in the Napa area by Progent's team of Microsoft and Cisco certified consulting professionals include:



  • Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter.

    Progent's certified Office Word and Office 365 Word consultants offer a wide selection of affordable remote consulting services to help you to manage and troubleshoot your existing Microsoft Word solution or assist you to move to a current version of Office Word. Support available from Progent's experts include VBA programming, identifying and resolving compatibility issues between various versions of Word, interfacing Word with other Office applications such as Office Excel and Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone synchronization, and online Microsoft Office Word training sessions customized for individuals or groups.

  • Progent offers the support of certified SQL Server 2012 consultants and seasoned database application developers, DBAs, project managers, Cisco-certified network architects, disaster recovery specialists, and security professionals to help you to support Microsoft SQL Server 2012 or execute a smooth migration to SQL Server 2016.

  • GIAC was founded in 1999 to validate the knowledge of computer security professionals. GIAC certifications are acknowledged by companies and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with any of the security services addressed under GIAC accreditation such as auditing network vulnerability, incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with government mandates for reporting incidents.

  • The failover server cluster technology built into the most recent versions of MS Windows Server is radically re-engineered to simplify the installation, configuration, and management of server clusters and to provide greater levels of network dependability, protection, performance, and flexibility. New or enhanced features include automated cluster Validation, easier setup and installation, unified cluster management, redesigned cluster infrastructure for increased availability, better security and quorum models, fewer failure points, greater disk and memory capacity, improvements for multi-site clusters, and live migration capability for Windows Hyper-V virtual servers. Progent's certified failover cluster experts can help you assess the business benefits of failover clusters, plan and execute an installation, train your IT personnel to manage your cluster environment, deliver ongoing consulting and technical help services, and create and test a disaster recovery plan.

  • Progent provides live online webinar education seminars. Virtual interactive classes offer a convenient and affordable option for training your IT personnel to operate a broad range of key software products such as Office Excel, Office Word, PowerPoint, Office Access, Outlook, MS Office Publisher, Project, Office Visio, and Microsoft Dynamics Great Plains. Progent also offers one-on-one on-premises training for customers in Northern California and larger cities throughout the U.S.

  • Progent's hybrid cloud solutions consultantscan provide expert online support to assist companies of all sizes to connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in hybrid network models that combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting.

    Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of remote computer support offered anywhere for emergency and non-critical problems. For emergency issues that affect many workers, key individuals, or a line-of-business program, the Technical Response Center is set up to respond in one hour or less. For standard issues, the TRC will respond within two hours. Under any circumstance, your trouble ticket will be created quickly and correctly, you will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every resolved problem to confirm you are comfortable with the resolution and willing to close the ticket. Learn more concerning Progent's TRC Customer Commitment.

  • Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange. This permits you to have some mailboxes located on your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consultants can help you with any facet of designing, integrating and debugging your hybrid Office 365 solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and on budget. For details about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration with on-premises Exchange.

  • Progent offers two low-cost service packages intended to enable small businesses to receive an impartial network security assessment from a qualified security engineer. With Progent's External Network Security Inventory Scan, a security expert administers an extensive examination of your network from outside your company firewall to uncover possible weaknesses in the security posture you present to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from a secure machine within your company firewall to uncover vulnerabilities to inside attacks. Both security inventory services are configured and run from a secured remote site.

  • Progent's Juniper-certified network consultants can help you to design and implement Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued devices to the latest releases. Progent's Junos OS consultants can provide expertise with Juniper's flagship network control software to enable your business to simplify the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage environments that incorporate a combination of Juniper's software platforms.



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If your small business is in Napa or anywhere in Napa County or Solano County and you require technical support, IT outsourcing, or advanced expertise from a certified Progent professional, call 707-603-2323 or visit Contact Progent.
















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