Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

Progent's information technology support for small and mid-size companies in the Napa neighborhood are focused on clients who need quick and affordable help with network reliability, security, efficiency, manageability, or repair. The following brief list of Progent's consulting services and practice areas should provide an idea of the ways Progent's team can help your company to enhance the business value of your information system.



  • Progent's disaster recovery experts can help you create a disaster recovery plan to prepare for a total system failure. Progent can show you how to define a complete disaster recovery strategy that includes periodic disaster recovery assessments and drills so that if a disaster happens, you minimize network downtime. Progent's Microsoft and Cisco-certified engineers can also help you to build an affordable, fault-tolerant network solution that addresses reliability issues covering a broad range of network technologies and procedures. Progent's business continuity experts can help your company to prepare for the high-level problems related to keeping your company functioning following a catastrophe by taking into account not just IT concerns but other problems such as alerting critical staff members, locating alternate work space, acquiring emergency transportation, finding substitute employees, and filing regulatory documents. Progent's Windows Server 2016 disaster recovery consultants can assist you to create a cost-effective disaster recovery solution for hybrid cloud environments utilizing technology field-tested in Microsoft's Azure cloud.

  • Progent offers two low-cost service packages designed to allow small businesses to get an objective security evaluation from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer runs a comprehensive examination of your IT infrastructure from outside your firewalled perimeter to uncover possible risks in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, an engineer runs a network scan from a secure machine inside your firewall to determine your exposure to internal attacks. Both security inventory packages are set up and executed from a secured remote location.

  • Progentís business information reporting experts can provide remote and on premises expertise to help you with any phase of business intelligence reporting ranging from troubleshooting or modernizing applications to designing and implementing an advanced business intelligence environment. Progent's management reporting experts can assist you to maintain your current BI system, assist you to migrate reports from a legacy reporting platform to a modern solution, and provide as-needed remote training tailored to your individual needs. Progentís business reporting and analytics professionals can provide experience in all popular business analytics reporting and visualization platforms such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, and Report Designer.

  • Progent's simple by-the-minute billing model has complicated contracts, retainers or hidden charges. Many other companies have minimum billable time or other extra fees that drive up support costs. For remote support during normal working hours, you only pay for the actual time spent resolving your issue. If it only requires ten minutes to resolve your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed exclusively for the time when Progent's consultant is actually onsite solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you might be billed for our expertís travel time, but never a higher emergency rate. Since Progent maintains a large pool of consultants located throughout the entire Northern California service territory, an available consultant is typically near to help. Progent can also provide on-premises technical support to most zip codes in the U.S. within one business day of answering a support call.

  • Progent provides ERP support through business software experts who can help with for a broad range of business applications including Microsoft Dynamics products, software from other vendors, and legacy applications. Progent offers support for vital areas of business software such as financials, Enterprise Resource Planning, MRP, project accounting, supply chain management, plus management applications for HR, marketing, retail environments, and product distribution.

  • Progent's wireless technology consultants have broad expertise in the implementation and maintenance of wireless networking technology and can help your IT team to design, configure, manage and troubleshoot wireless solutions that are secure, resilient, expandable, simple to administer and operate, ready to support your critical applications, and transparently incorporated into hybrid cloud environments. Online and on-premises support provided by Progent span a selection of wireless solutions and include smartphone and tablet management, Wi-Fi infrastructure planning and installation, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

  • Progent has provided online IT consulting assistance to businesses in each state in the U.S. Many of these clients have shown their high regard for Progent in the form of testimonials to the quality of Progent's support staff. Check out Progent's customer testimonials to learn what they have said about the high level of Progent's consulting services.

  • Successful integration of Cisco's wireless VoIP phones typically demands that you set up and optimize numerous key pieces of your Wi-Fi infrastructure such as access points, switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants can provide remote and on-premises assistance to help your organization build and administer a Cisco wireless IP phone solution by delivering integration services that can range from troubleshooting the set up of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.

    Microsoft Exchange 2013 incorporates major improvements to the functionality of Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These improvements affect vital facets of IT including manageability, high availability (HA), compliance, cost of ownership, teamwork, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the potential advantages of upgrading to Exchange Server 2013, create an efficient validation and rollout plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide ongoing online consulting and support and management for Microsoft Exchange 2013.

  • Progent can provide System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to consolidate and simplify the administration of your desktops and web-facing mobile devices. Progent can help you to upgrade efficiently to SCCM 2016 from an older device management solution or assist you to modify your existing SCCM 2016 environment to support your changing business requirements.

    Progent's System Center 2012 consulting experts have over a decade of background configuring, supporting and fixing the core platforms that make up System Center and can help you to design, configure, support, and fix your System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent also offers System Center 2016 upgrade consulting to help you to transition to the current edition of Microsoft System Center from an older release or from a third-party IT management platform to deliver the benefits of best-in-class deployment, management automation, security, plus infrastructure and critical application performance monitoring.



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If your small business is in Napa or anywhere in Napa County or Solano County and you need technical support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 707-603-2323 or visit Contact Progent.
















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